Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70972 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134755 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
73659 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
257250 Views
156 replies
13 likes
Da error continuamente
Da error continuamente
Moderator
267 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
336 Views
1 replies
0 likes
I need help to get a refund because I thought I canceled but I did not
I need help to get a refund because I thought I canceled but I did not
Spotify Star
287 Views
1 replies
0 likes
I can't find 299 per year plan in my plan details
I can't find 299 per year plan in my plan details
Moderator
499 Views
1 replies
1 likes
Me cambie a spotify estudiantil, me cobro la plata y cuando entro me dice que no pague y que me sacaron el premium que tengo el gratis pero la plata me la tomaron tengo el comprobante
Me cambie a spotify estudiantil, me cobro la plata y cuando entro me dice que no pague y que me sacaron el premium que tengo el gratis pero la plata me la tomaron tengo el comprobante
Casual Listener
285 Views
3 replies
1 likes
It won’t allow me to have an individual premium account because I already had one and deleted it, so what do I need to do?
It won’t allow me to have an individual premium account because I already had one and deleted it, so what do I need to do?
Spotify Star
441 Views
2 replies
0 likes
I must have 2 accounts and need to cancel one of them but don't know the details on that account
I must have 2 accounts and need to cancel one of them but don't know the details on that account
Moderator
252 Views
1 replies
0 likes
When I try to subscribe the only option available is premium wiht one month free. I already had the one month free trial, now I wish to sbuscribe to premium but I can't
When I try to subscribe the only option available is premium wiht one month free. I already had the one month free trial, now I wish to sbuscribe to premium but I can't
Moderator
278 Views
1 replies
0 likes
ik zou graag een duo premium willen afsluiten echter lukt het mij niet
ik zou graag een duo premium willen afsluiten echter lukt het mij niet
Spotify Legend
292 Views
1 replies
0 likes
I am a Swedish user from the start but now having moved abroad since a couple of years I have no longer credit cards in Sweden anymore since last month. Now my Spotify premium subscription was failing and I was asked to update my payment method. But ...
I am a Swedish user from the start but now having moved abroad since a couple of years I have no longer credit cards in Sweden anymore since last month. Now my Spotify premium subscription was failin...
Moderator
430 Views
1 replies
0 likes
I've tried many times entering the code but it kept on showing "the code is not invalid"
I've tried many times entering the code but it kept on showing "the code is not invalid"
Moderator
506 Views
1 replies
0 likes
I'm trying to join a Duo plan but I can't as this message keeps coming: You need to live at the same address. It looks like you're trying to join Dio from a different country. I was in another country last weekend but I'm now back and I live in the s...
I'm trying to join a Duo plan but I can't as this message keeps coming: You need to live at the same address. It looks like you're trying to join Dio from a different country. I was in another co...
Spotify Star
494 Views
1 replies
0 likes
I want to update from Spotify free to Spotify Premium, but every time I click on "get started" for the individual plan, I get an error message saying I'm not eligible for it. I did use the free month trial years ago and did not continue the subscript...
I want to update from Spotify free to Spotify Premium, but every time I click on "get started" for the individual plan, I get an error message saying I'm not eligible for it. I did use the free month...
Spotify Star
256 Views
1 replies
0 likes
I cancelled the premium subscription, because it was on wrong account, so I asked a refund. Money didn't came back
I cancelled the premium subscription, because it was on wrong account, so I asked a refund. Money didn't came back
Spotify Star
218 Views
1 replies
0 likes
I was removed from my relative family plan and account completely deleted. You could have warn me, I would have pay my own subscription 路
I was removed from my relative family plan and account completely deleted. You could have warn me, I would have pay my own subscription 🤷♂️
Spotify Star
665 Views
3 replies
0 likes
Trying to purchase premium for myself and it keeps saying “ it looks like you’ve taken a trial before, which means I’m not eligible for the offer” I have taken a trial on another Spotify account a long time ago so I don’t see why it won’t let me get ...
Trying to purchase premium for myself and it keeps saying “ it looks like you’ve taken a trial before, which means I’m not eligible for the offer” I have taken a trial on another Spotify account a lo...
Spotify Star
406 Views
3 replies
0 likes
Soy de Perú y el plan familiar que tengo, en mi país esta s/. 29.00, pero en mi tarjeta ya dos meses se están cobrando 4 soles de más, por favor quisiera que regulen el cobro de mi plan
Soy de Perú y el plan familiar que tengo, en mi país esta s/. 29.00, pero en mi tarjeta ya dos meses se están cobrando 4 soles de más, por favor quisiera que regulen el cobro de mi plan
Moderator
1164 Views
1 replies
0 likes
We have tried numerous times and it keeps saying there was a problem, please try again later.
We have tried numerous times and it keeps saying there was a problem, please try again later.
Moderator
284 Views
1 replies
0 likes
Every time I click on the Hulu option in my services, it takes me to Hulu's website where it just gives a button saying 'resubscribe to Hulu. I have never been subbed to it, and my Spotify won't work either.
Every time I click on the Hulu option in my services, it takes me to Hulu's website where it just gives a button saying 'resubscribe to Hulu. I have never been subbed to it, and my Spotify won't work...
Moderator
313 Views
1 replies
0 likes
Recién me llegó la notificación que se hizo el cargo a mi tarjeta por el cobro del mes de marzo, lo cual me sorprendió porque anteriormente ya me habían cobrado a inicios de marzo como por el día 2 de marzo y pues no es justo que se haga otro cobro ¿...
Recién me llegó la notificación que se hizo el cargo a mi tarjeta por el cobro del mes de marzo, lo cual me sorprendió porque anteriormente ya me habían cobrado a inicios de marzo como por el día 2 d...
Moderator
237 Views
1 replies
0 likes
