Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 149293 Views
- 100 replies
- 12 likes
- 149293 Views
- 100 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 17119 Views
- 27 replies
- 4 likes
- 17119 Views
- 27 replies
- 4 likes
Didn't get premium plan after purchasing
After purchasing student premium plan by debit card (money has been debited) but it didn't reflect in my account .PremiumCountry DeviceOnePlus 8TOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- After purchasing student premium plan by debit card (money has been debited) but it didn't reflect in my account . Premium Country Device OnePlus 8T Operating System (iOS 10...
-
-
- Spotify Star
- 244 Views
- 1 replies
- 0 likes
- 244 Views
- 1 replies
- 0 likes
Charged for two plans
Last month I have subscribed to Spotify premium with the individual plan, and yesterday I decided to change the plan to family subscription, and payed for the subscription using Ooredoo, the same payment method as last month , today I got charged for...
- Last month I have subscribed to Spotify premium with the individual plan, and yesterday I decided to change the plan to family subscription, and payed for the subscription using Ooredoo, the same pay...
-
-
- Spotify Star
- 336 Views
- 1 replies
- 0 likes
- 336 Views
- 1 replies
- 0 likes
Got charged 4 times
I got charged 4 times in a row, and I still don't have premium access, I just moved to Netherlands, but I was using spotify in Romania, every time I tried to pay it said "your payment method and country don't match", I tried to pay a few times, but i...
- I got charged 4 times in a row, and I still don't have premium access, I just moved to Netherlands, but I was using spotify in Romania, every time I tried to pay it said "your payment method and coun...
-
-
- Spotify Star
- 532 Views
- 3 replies
- 0 likes
- 532 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Renewal before Premium Expiry
My current Prepaid Premium subscription is going to expire on 23rd Aug. So can I renew it before date? Does it count from 24th Aug.?
- My current Prepaid Premium subscription is going to expire on 23rd Aug. So can I renew it before date? Does it count from 24th Aug.?
-
-
- Regular
- 13377 Views
- 8 replies
- 0 likes
- 13377 Views
- 8 replies
- 0 likes
Unable to activate second account on Premium Duo
PlanFree/PremiumCountryAustraliaDeviceIPhone 12Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueRecently switched from Premium to Premium Duo. The link my daughter receives says to login, theres no "sign up" for an account....
- Plan Free/Premium Country Australia Device IPhone 12 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Recently switched from Premium to Premium Duo....
-
-
- Spotify Star
- 429 Views
- 1 replies
- 0 likes
- 429 Views
- 1 replies
- 0 likes
Quebec's subscription
Hi, I have a problem. I can't get premium in the province of Quebec. Every offers right now doesn't include residents from Quebec. So everytime I try to get a new plan they refuse it and offers me to get other one but those ones doesn't include resid...
- Hi, I have a problem. I can't get premium in the province of Quebec. Every offers right now doesn't include residents from Quebec. So everytime I try to get a new plan they refuse it and off...
-
-
- Spotify Star
- 249 Views
- 1 replies
- 0 likes
- 249 Views
- 1 replies
- 0 likes
No Premium Access
PlanPremiumCountryIndia My Question or IssueI have an automatic payment set up for monthly renewal. The amount was deducted from my account but the Spotify app says the payment did not go through and hence, my plan has been downgraded.
- Plan Premium Country India My Question or Issue I have an automatic payment set up for monthly renewal. The amount was deducted from my account but the Spotify app says the payment did n...
-
-
- Spotify Star
- 287 Views
- 1 replies
- 1 likes
- 287 Views
- 1 replies
- 1 likes
Gift Card won’t redeem code not legible
Is there anyone who can assist with a Spotify premium gift card that is not legible, but has valid receipts. Code was damaged when scratched off. Please help redeem.thank you
- Is there anyone who can assist with a Spotify premium gift card that is not legible, but has valid receipts. Code was damaged when scratched off. Please help redeem. thank you
-
-
- Spotify Star
- 445 Views
- 1 replies
- 0 likes
- 445 Views
- 1 replies
- 0 likes
Superuser Contribution Can I get a refund? I had just been charged for premium but I already canceled it a week ago.
I require a full refund because I did things correctly but got charged anyway. Please fix this.
- I require a full refund because I did things correctly but got charged anyway. Please fix this.
-
-
- Moderator
- 1507 Views
- 5 replies
- 1 likes
- 1507 Views
- 5 replies
- 1 likes
Superuser Contribution My premium family subscription changed to free. Paid with klarna!
My premium family subscription changed to free. Paid with klarna! PlanPremiumCountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy changed my premium fa...
- My premium family subscription changed to free. Paid with klarna! Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS...
-
-
- Moderator
- 726 Views
- 5 replies
- 0 likes
-
problem
- 726 Views
- 5 replies
- 0 likes
From Premium to Duo on same address does not work for us
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Country: The NetherlandsPlan: From Premium to DuoIssue: After 7 years of using one premium a...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
-
-
- Spotify Star
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
Duo and Student
I have a student account but would like to enroll in a duo account as well. Can I do a duo while maintaining my student discount?
- I have a student account but would like to enroll in a duo account as well. Can I do a duo while maintaining my student discount?
-
-
- Spotify Star
- 285 Views
- 1 replies
- 0 likes
- 285 Views
- 1 replies
- 0 likes
Pague y me dice que no se puede procesar. Me cobraron 485Ars
Pague vi el movimiento en mi cuenta bancaria. pero cuando veo me envian un mensaje que no se proceso el pago Exijo una explicacion!
- Pague vi el movimiento en mi cuenta bancaria. pero cuando veo me envian un mensaje que no se proceso el pago Exijo una explicacion!
-
-
- Spotify Star
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
My premium is paused even though the Spotify duo is paid for
My brother changed our Spotify plans to Spotify duo and it works perfectly fine on my Chromebook I got premium on it and everything but for my phones it says premium paused, and the only way it will let me use it is if I click a Spotify link then I c...
- My brother changed our Spotify plans to Spotify duo and it works perfectly fine on my Chromebook I got premium on it and everything but for my phones it says premium paused, and the only way it will ...
-
-
- Spotify Star
- 321 Views
- 1 replies
- 0 likes
- 321 Views
- 1 replies
- 0 likes
Free Account add Gift card
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a 3 month Premium tial going and also received a gift card for Christmas. The followin...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
-
-
- Spotify Star
- 717 Views
- 1 replies
- 0 likes
-
free trialGift Cardredeem
- 717 Views
- 1 replies
- 0 likes
Superuser Contribution Por qué no me dieron los 3 meses gratis en mi plan individual?
Accedí por primera vez a comprar premium individual donde la oferta era por 3 meses gratis pero me cobraron al instante
- Accedí por primera vez a comprar premium individual donde la oferta era por 3 meses gratis pero me cobraron al instante
-
-
- Moderator
- 624 Views
- 1 replies
- 0 likes
- 624 Views
- 1 replies
- 0 likes
Superuser Contribution Je n'arrive pas à m'abonner sur Spotify depuis longtemps.
Bonjour, depuis plus d'un mois que chaque jour j'essaie de m'abonner sur Spotify et je n'y arrive pas c'est GIGA chiant, j'espère au moins que je ne suis pas débitée, Trouvez moi une solution s'il vous plaît
- Bonjour, depuis plus d'un mois que chaque jour j'essaie de m'abonner sur Spotify et je n'y arrive pas c'est GIGA chiant, j'espère au moins que je ne suis pas débitée, Trouvez moi une solution s'il vo...
-
-
- Moderator
- 267 Views
- 1 replies
- 0 likes
- 267 Views
- 1 replies
- 0 likes
I am constantly being charged for an account that was supposed to be free.
I check to see if I have any receipt for money taken, there is none. How are you talking funds with out a card on file
- I check to see if I have any receipt for money taken, there is none. How are you talking funds with out a card on file
-
-
- Spotify Star
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
used Trial mode already, and now I can’t change to Premium. How to resolve?
used Trial mode already, and now I can’t change to Premium. How to resolve?
- used Trial mode already, and now I can’t change to Premium. How to resolve?
-
-
- Spotify Star
- 170 Views
- 1 replies
- 0 likes
- 170 Views
- 1 replies
- 0 likes
spotify keeps giving me the free spotify but won't show my duo premium
i'm unable to access anything premium users can. like i cant pick my songs on my playlists, i cant skip, or pick songs. i've signed out and redownload but it's not fixing anything and my next payment isn't till january.
- i'm unable to access anything premium users can. like i cant pick my songs on my playlists, i cant skip, or pick songs. i've signed out and redownload but it's not fixing anything and my next payment...
-
-
- Spotify Star
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes