Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75537 Views
20 replies
101 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140485 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
81015 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
270918 Views
159 replies
13 likes
I just notice that i got charge for the duo membership even though I’m not the primary user. I was wondering why I was charged
I just notice that i got charge for the duo membership even though I’m not the primary user. I was wondering why I was charged
Spotify Legend
1849 Views
1 replies
0 likes
The button for enhanced are gone
The button for enhanced are gone
Moderator
1060 Views
2 replies
0 likes
Every time I enter my address it says payment address not valid, please enter a valid address to continue.
Every time I enter my address it says payment address not valid, please enter a valid address to continue.
Newbie
620 Views
2 replies
0 likes
So it turns out that Spotify HiFi is still being worked on. The CTO said in an interview that they're still working on but couldn't give any details. Apparently there's some trouble with the labels and the industry changing. I think I can speak for e...
So it turns out that Spotify HiFi is still being worked on. The CTO said in an interview that they're still working on but couldn't give any details. Apparently there's some trouble with the labels a...
Spotify Star
1778 Views
1 replies
3 likes
I have spotify premium student. I activated a hulu account because it was provided through the plan. My family no longer uses hulu and I would like to delete my hulu account and deactivate the hulu service I get through spotify. We are getting billed...
I have spotify premium student. I activated a hulu account because it was provided through the plan. My family no longer uses hulu and I would like to delete my hulu account and deactivate the hulu s...
Spotify Star
546 Views
1 replies
0 likes
PlanPremiumCountryRomaniaDeviceiPhone 11 My Question or IssueThe e-mail I used is an adress that I converted from yahoo to gmail, and I recently noticed I can't access the yahoo version anymore, only the new g-mail one. I didn't change my e-mail to t...
Plan Premium Country Romania Device iPhone 11 My Question or Issue The e-mail I used is an adress that I converted from yahoo to gmail, and I recently noticed I can't access th...
Spotify Star
298 Views
1 replies
0 likes
PlanPremiumCountryJamaicaDeviceSamsung Galaxy A31 Operating SystemAndroid 12 My Question or IssueWhy isn't Spotify Premium Family available in Jamaica? Literally all of the other competitors offer Family Plans, so why not Spotify?
Plan Premium Country Jamaica Device Samsung Galaxy A31 Operating System Android 12 My Question or Issue Why isn't Spotify Premium Family available in Jamaica? Literally...
Spotify Star
800 Views
3 replies
0 likes
Pede pra renovar o plano mas quando faço o processo diz q esse plano não está mais disponível pra vc
Pede pra renovar o plano mas quando faço o processo diz q esse plano não está mais disponível pra vc
Spotify Star
319 Views
2 replies
0 likes
Tem como enviar um desconto de Spotify Universitário em meu nome para outra conta no Spotify? Se sim, como faço?
Tem como enviar um desconto de Spotify Universitário em meu nome para outra conta no Spotify? Se sim, como faço?
Spotify Star
1021 Views
2 replies
0 likes
Meu plano é o duo, sempre debita nos dias 13,mesmo com dinheiro em conta não debitou e aparece falta de pagamento no app, o que pode ser?
Meu plano é o duo, sempre debita nos dias 13,mesmo com dinheiro em conta não debitou e aparece falta de pagamento no app, o que pode ser?
Spotify Star
295 Views
1 replies
0 likes
I still pay my duo premium account eventhouh I now have a student account. When I go to my subscriptions, It says that I only have student and nothing else, but i still have t pay for duo. Zo now I pay both subscriptions and i Cannon cancel duo becau...
I still pay my duo premium account eventhouh I now have a student account. When I go to my subscriptions, It says that I only have student and nothing else, but i still have t pay for duo. Zo now I p...
Spotify Star
214 Views
1 replies
0 likes
Criei nova conta com o mesmo e-mail e não consigo atualizar.
Criei nova conta com o mesmo e-mail e não consigo atualizar.
Spotify Star
269 Views
3 replies
0 likes
Continuation of previous topic:https://community.spotify.com/t5/Ongoing-Issues/Cannot-switch-to-Premium-Duo/idi-p/4988568 This is still not working for me. On a Windows 10 PC using Chrome I now getthe same error message but on the "Change Plans" page...
Continuation of previous topic: https://community.spotify.com/t5/Ongoing-Issues/Cannot-switch-to-Premium-Duo/idi-p/4988568 This is still not working for me. On a Windows 10 PC using Chrome ...
Moderator
3730 Views
7 replies
2 likes
Hi all. Has anyone heard if Spotify will ever release a higher priced, premium enhanced sound plan? It was mentioned in a poll from them I did... and no, its not whats currently offered. 4 or so months ago, I was asked in my spotify app to complete a...
Hi all. Has anyone heard if Spotify will ever release a higher priced, premium enhanced sound plan? It was mentioned in a poll from them I did... and no, its not whats currently offered.  ...
Regular
1360 Views
1 replies
2 likes
PlanPremium paisMexicoDispositivo(Samsung Galaxy a23)sistema operativo( Android 11) Mi pregunta o problemaMe cobraron la prueba gratuita. Todo el proceso de pago fue normal me apareció la información de lo que estaba pagando y era por tres meses grat...
Plan Premium pais Mexico Dispositivo (Samsung Galaxy a23) sistema operativo ( Android 11) Mi pregunta o problema Me cobraron la prueba gratuita. Todo el proceso de...
Moderator
2409 Views
1 replies
0 likes
Hi! I am trying to subscribe as a student but the page is unavailable (404 error). I have been checking for a few days now and its the same every day. Please advise.
Hi! I am trying to subscribe as a student but the page is unavailable (404 error). I have been checking for a few days now and its the same every day. Please advise.
Spotify Star
330 Views
3 replies
0 likes
PlanPremiumCountryJamaicaDeviceSamsung Galaxy A31Operating SystemAndroid 11 My Question or IssueWhy isn't Premium Family or Duo subscription available in Jamaica? Apple Music, Deezer and Tidal have Family Plans available here, so why not Spotify? My ...
Plan Premium Country Jamaica Device Samsung Galaxy A31 Operating System Android 11 My Question or Issue Why isn't Premium Family or Duo subscription available in Jamaica? App...
Regular
1532 Views
4 replies
1 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryIsrael I want to buy my friend a gift card for Spotify premium. We live in Israel. Where can I find gift cards?
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Israel I want to buy my friend a gift card fo...
Spotify Star
1851 Views
1 replies
1 likes
I made the change to PLAN DUO, the invoice is paid, but I still can't use duo, I get an individual plan.Previously I had individual plan, why not change to duo plan if it is paid? where should I claim?
I made the change to PLAN DUO, the invoice is paid, but I still can't use duo, I get an individual plan. Previously I had individual plan, why not change to duo plan if it is paid? where should I cl...
Spotify Legend
361 Views
1 replies
0 likes
cancele mi suscripción después de intentarlo varios meses y ahora me volvieron a descontar el pago en mi tarjeta de crédito.
cancele mi suscripción después de intentarlo varios meses y ahora me volvieron a descontar el pago en mi tarjeta de crédito.
Spotify Legend
350 Views
1 replies
0 likes
