Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62467 Views
- 43 replies
- 3 likes
- 62467 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8090 Views
- 23 replies
- 2 likes
- 8090 Views
- 23 replies
- 2 likes
Superuser Contribution 2 months free trial
Spotify is giving me the option to take a 2 months free trial but whenever i click on the ad it won't show anything... Is it fake publicity?
- Spotify is giving me the option to take a 2 months free trial but whenever i click on the ad it won't show anything... Is it fake publicity?
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- Spotify Legend
- 289 Views
- 1 replies
- 0 likes
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App & Features
- 289 Views
- 1 replies
- 0 likes
Payment issues in South Africa
Good day, I have signed up for Spotify Duo using my Vodacom mobile nr. I have a Vodacom contract and not a prepaid service. I am now getting notifications that I do not have enough airtime on my plan for the payment - but it should just be added to m...
- Good day, I have signed up for Spotify Duo using my Vodacom mobile nr. I have a Vodacom contract and not a prepaid service. I am now getting notifications that I do not have enough airtime o...
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- Spotify Star
- 474 Views
- 1 replies
- 0 likes
- 474 Views
- 1 replies
- 0 likes
Superuser Contribution Switched payment method, accidentally switched subscriptions
PlanWas previously the premium with hulu subscription.Now is just the premium with no hulu. My Question or IssueI had timed out of the 4 year student subscription a few months ago which had the hulu addition and automatically continued with the premi...
- Plan Was previously the premium with hulu subscription. Now is just the premium with no hulu. My Question or Issue I had timed out of the 4 year student subscription a few months ago whic...
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- Moderator
- 247 Views
- 1 replies
- 0 likes
- 247 Views
- 1 replies
- 0 likes
Superuser Contribution Unable to put payment method
I am unable to put in my payment method , it keeps showing it can’t connect. i have tried using my laptop, still the same result and I have tried using incognito mode still the same result can’t put my card details
- I am unable to put in my payment method , it keeps showing it can’t connect. i have tried using my laptop, still the same result and I have tried using incognito mode still the same result can’...
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- Moderator
- 466 Views
- 6 replies
- 0 likes
- 466 Views
- 6 replies
- 0 likes
Spotify prem payment not accepted
What do i do its the last day today before the plan eventually expires
- What do i do its the last day today before the plan eventually expires
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- 157 Views
- 0 replies
- 0 likes
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Social & Random
- 157 Views
- 0 replies
- 0 likes
Can't make the payment with my card here in nigeria
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 170 Views
- 1 replies
- 0 likes
- 170 Views
- 1 replies
- 0 likes
[Desktop][Podcasts] Stop spamming me in the UI
I'm a paying Spotify user and the UI is polluted by dumb "COVID-19" information, it has nothing to do with playing music and podcasts. Get it off my screen who the heck do you think you are? Cnn? Do you think anyone hasn't been bombarded enough by th...
- I'm a paying Spotify user and the UI is polluted by dumb "COVID-19" information, it has nothing to do with playing music and podcasts. Get it off my screen who the heck do you think you are? Cnn? Do ...
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- 186 Views
- 0 replies
- 0 likes
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DesktopPodcasts
- 186 Views
- 0 replies
- 0 likes
Superuser Contribution why do i still have premium even though i haven't pay again?
i missed a payment awhile ago but i still have all my downloads. i thought spotify will just cut my subscription. is it bad? do i have to pay double next time?
- i missed a payment awhile ago but i still have all my downloads. i thought spotify will just cut my subscription. is it bad? do i have to pay double next time?
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- Moderator
- 2134 Views
- 1 replies
- 0 likes
- 2134 Views
- 1 replies
- 0 likes
switch back to premium from duo
I upgraded to duo by mistake and switched back within 5 minutesYet it now says I must finishe the current cycle to switch back.If spotify can do upgrades for partial periods, surely it can do downgrades as well.I do not want to be charged for a servi...
- I upgraded to duo by mistake and switched back within 5 minutes Yet it now says I must finishe the current cycle to switch back. If spotify can do upgrades for partial periods, surely it can do dow...
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- Spotify Star
- 2453 Views
- 3 replies
- 0 likes
- 2453 Views
- 3 replies
- 0 likes
Superuser Contribution Ongoing subscription
Do I have a ongoing premiumsubscription? I thought i had changed it to free. But Spotify withdraw money from my account
- Do I have a ongoing premiumsubscription? I thought i had changed it to free. But Spotify withdraw money from my account ...
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- Moderator
- 197 Views
- 1 replies
- 0 likes
- 197 Views
- 1 replies
- 0 likes
Superuser Contribution Cant subscribe to premium
PlanFree/PremiumCountryCanadaDeviceSamsung galaxy s20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cant subscribe to premium, it keeps telling me that im not illegible to the plan i chose.
- Plan Free/Premium Country Canada Device Samsung galaxy s20 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cant subscribe to premium, it keeps te...
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- Moderator
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution "Only You" feature
Last year I missed the Only You you guys had around June I think. Is it coming this year, too?
- Last year I missed the Only You you guys had around June I think. Is it coming this year, too?
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- Moderator
- 431 Views
- 1 replies
- 0 likes
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Featureonly you
- 431 Views
- 1 replies
- 0 likes
Superuser Contribution Temporarily Free Premium for Ukrainian users as an act of solidarity and support
Dear Spotify!A lot of people in Ukraine are users of your app from it's first day in Ukrainian market. It would be great gesture of solidarity and support for Ukrainians if you temporarily allowed us to use your services for free. Music is a great wa...
- Dear Spotify! A lot of people in Ukraine are users of your app from it's first day in Ukrainian market. It would be great gesture of solidarity and support for Ukrainians if you temporarily ...
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- Casual Listener
- 2908 Views
- 1 replies
- 10 likes
- 2908 Views
- 1 replies
- 10 likes
[Other] Not changing Spotify plan
So whenever the payment method needs updating, Spotify seems to forget that I have a Spotify Duo plan and tries to sign me up for a Spotify individual plan. This had happened to me twice this year and it's very annoying. Instead of automatically tryi...
- So whenever the payment method needs updating, Spotify seems to forget that I have a Spotify Duo plan and tries to sign me up for a Spotify individual plan. This had happened to me twice this year an...
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- Spotify Star
- 220 Views
- 1 replies
- 0 likes
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Other
- 220 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Subscription with Ads
I have been a Premium Spotify member for over a year. I have my payment on autopsy and recently I have started hearing ads in between songs? I have emailed Spotify and no response.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro...
- I have been a Premium Spotify member for over a year. I have my payment on autopsy and recently I have started hearing ads in between songs? I have emailed Spotify and no response. Plan ...
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- Spotify Legend
- 238 Views
- 1 replies
- 1 likes
- 238 Views
- 1 replies
- 1 likes
My account is on the wrong plan
two days ago upgraded to premium family plan but my devices are still showing as being a free plan.I have deleted the app and reinstalled it, I have logged out and changed password, nothing seems to update it, any help appreciated. Hylton
- two days ago upgraded to premium family plan but my devices are still showing as being a free plan. I have deleted the app and reinstalled it, I have logged out and changed password, nothing seems t...
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- Spotify Star
- 369 Views
- 3 replies
- 0 likes
- 369 Views
- 3 replies
- 0 likes
Superuser Contribution Change Payment Details page is throwing 500 errors and not accepting new credit card
PlanPremiumCountryUnited StatesOperating SystemUbuntu Linux 15.04, Chrome 54.0.2840.71 (64-bit) My Question or IssueI'm getting a 500 error when trying to update our credit card for our premium account. See attached screenshot (payment info cleared w...
- Plan Premium Country United States Operating System Ubuntu Linux 15.04, Chrome 54.0.2840.71 (64-bit) My Question or Issue I'm getting a 500 error when trying to update our credit card ...
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- Moderator
- 526 Views
- 3 replies
- 1 likes
- 526 Views
- 3 replies
- 1 likes
Erro na troca pagamento para um cartão específico na função crédito
PlanUniversitário CountryBrasilDeviceiPhone 12 Pro My Question or IssueSou assinante do plano a bastante tempo porém utilizava outro cartão para realizar o pagamento. Estou a meses tentando mudar meu cartão de pagamento para o inter na forma crédito....
- Plan Universitário Country Brasil Device iPhone 12 Pro My Question or Issue Sou assinante do plano a bastante tempo porém utilizava outro cartão para realizar o pag...
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- 224 Views
- 0 replies
- 0 likes
- 224 Views
- 0 replies
- 0 likes
Solved!! Duration of one month prepaid Premium abo
PlanPremiumGermany Does the one time payment for one month give me access to Premuim for one month or just for 28 days?
- Plan Premium Germany Does the one time payment for one month give me access to Premuim for one month or just for 28 days?
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- Regular
- 404 Views
- 2 replies
- 0 likes
- 404 Views
- 2 replies
- 0 likes
can i use the same CC on a different acc to redeem free trial after deleting old account
Will I be able to use the same credit card to redeem a free trial on a brand new account after deleting the account the card was first used on? Thank you!
- Will I be able to use the same credit card to redeem a free trial on a brand new account after deleting the account the card was first used on? Thank you!
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- Spotify Star
- 1400 Views
- 1 replies
- 0 likes
- 1400 Views
- 1 replies
- 0 likes