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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13302 Views
  • 26 replies
  • 2 likes
  • 13302 Views
  • 26 replies
  • 2 likes

urgent!!! HOW TO BUY SPOTIFY FOR LOVER? ESTONIA

PlanPremiumCountryESTONIA My Question or IssueHow can I buy a plan for someone I don't live under one roof?

  • Casual Listener
  •   Plan Premium Country ESTONIA   My Question or Issue How can I buy a plan for someone I don't live under one roof?
  • Nxp
  • Visitor
  • 943 Views
  • 4 replies
  • 0 likes
  • 943 Views
  • 4 replies
  • 0 likes

Spotify Premium with Microsoft Rewards

So I got spotify premium free 3 months with microsoft rewards. It asks me for my credit card information but can I make it so that instead of giving spotify my credit card info I just start 3 months free then it auto cancels after 3 months?

  • Newbie
  • So I got spotify premium free 3 months with microsoft rewards. It asks me for my credit card information but can I make it so that instead of giving spotify my credit card info I just start 3 months ...
  • jasonfightsvillians
  • Visitor
  • 1306 Views
  • 2 replies
  • 0 likes
  • 1306 Views
  • 2 replies
  • 0 likes

18 app

È possibile pagare il piano student con 18 app?

  • Visitor
  • È possibile pagare il piano student con 18 app?
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Superuser Contribution Charged foreign transaction fee?

Hello, can you please look into why I’m being charged $18.52 for my Spotify family subscription instead of the $17.99 advertised and signed up too? it appears a foreign fee is being charged. thanks

  • Newbie
  • Hello,   can you please look into why I’m being charged $18.52 for my Spotify family subscription instead of the $17.99 advertised and signed up too?   it appears a foreign fee is being...
  • Vasil
  • Moderator
  • 623 Views
  • 3 replies
  • 0 likes
  • 623 Views
  • 3 replies
  • 0 likes

Superuser Contribution Impossible d'avoir accès au mix à plusieurs

Le mix à plusieurs n'existe pas du tout sur mon compte alors que la dernière mise à jour a été faite. Pourtant mes amis ont accès a ce mix depuis la dernière mise a jour

  • Newbie
  • Le mix à plusieurs n'existe pas du tout sur mon compte alors que la dernière mise à jour a été faite. Pourtant mes amis ont accès a ce mix depuis la dernière mise a jour
  • MihailY
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution not cancelling my subsicribtion

My Question or Issuei cancelled my subsicribtion but it still charged me and renewed my subsicribtioni am still being charged after cancelling my subsicribtion

  • Newbie
  • My Question or Issue i cancelled my subsicribtion but it still charged me and renewed my subsicribtion i am still being charged after cancelling my subsicribtion
  • Maxim
  • Spotify Star
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Solved!! How can I leave Duo plan? Will Primary holder still have premium?

I, the subsidiary, planning to leave duo and get my own premium. If I cancel will both accounts be downgraded? Or just me? Will the Premium holder still have premium?

  • Visitor
  • I, the subsidiary, planning to leave duo and get my own premium. If I cancel will both accounts be downgraded? Or just me? Will the Premium holder still have premium?
  • Maxim
  • Spotify Star
  • 1159 Views
  • 1 replies
  • 0 likes
  • 1159 Views
  • 1 replies
  • 0 likes

Hello! Seems like I've got some bug. My plan that I've used is not avaliabl

Can not get my individual plan. It writes that "I am not eligible" for that plan. Maybe the problem is the Spotify program in my car media?

  • Visitor
  • Can not get my individual plan. It writes that "I am not eligible" for that plan. Maybe the problem is the Spotify program in my car media?
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

I refound my money , but i dont ricive it in my account.

Today i said to refound my 6beuro pack , and i didn t recive my money in my bank sccount.

  • Visitor
  • Today i said to refound my 6beuro pack , and i didn t recive my money in my bank sccount.
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution No aceptan mi pago. Por que?

Intento de pagar premium y no me deja ni con mi tarjeta de Costa Rica ni Estados Unidos. Vivo en Costa Rica

  • Visitor
  • Intento de pagar premium y no me deja ni con mi tarjeta de Costa Rica ni Estados Unidos. Vivo en Costa Rica
  • Alex
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Porblemas con mi plan familiar

Tengo un problema con mi suscripción PLAN FAMILIAR, han eliminado a mi madre y a mi hemana, porque sus direcciones no coinciden. cosa que es imposible porque vivimos en el mismo lugar.Me gustaría como puedo solucionar esto. Vivimos en madrid

  • Casual Listener
  • Tengo un problema con mi suscripción PLAN FAMILIAR, han eliminado a mi madre y a mi hemana, porque sus direcciones no coinciden. cosa que es imposible porque vivimos en el mismo lugar. Me gustaría c...
  • Alex
  • Spotify Legend
  • 1241 Views
  • 5 replies
  • 0 likes
  • Plan Familiar Premium
    Plan Premium Estándar
  • 1241 Views
  • 5 replies
  • 0 likes

I canceled my premium subscription and still I am loosing ₹119 per month

Spotify is withdrawing ₹119 for the past 2 months from my bank account. I had cancelled the premium membership but still facing the issue. Even though the money has been withdrawn, spotify still gives me ads after songs. Please solve the issue as soo...

  • Visitor
  • Spotify is withdrawing ₹119 for the past 2 months from my bank account. I had cancelled the premium membership but still facing the issue. Even though the money has been withdrawn, spotify still give...
  • Bittencourt
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with Billing Email

PlanFamily/PremiumCountryBrazil My Question or IssueI am trying to deactivate my old email, so I'm transferring all my accounts to the new one. The thing is my Spotify account's email is already the new one, but I keep receiving my Spotify Receipts i...

  • Visitor
  • Plan Family/Premium Country Brazil   My Question or Issue I am trying to deactivate my old email, so I'm transferring all my accounts to the new one. The thing is my Spotify account's emai...
  • MihailY
  • Moderator
  • 385 Views
  • 2 replies
  • 0 likes
  • 385 Views
  • 2 replies
  • 0 likes

Superuser Contribution How many devices can i use spotify with one premium account on individual premium plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 17937 Views
  • 4 replies
  • 0 likes
  • Number of devices on single premium account
  • 17937 Views
  • 4 replies
  • 0 likes

Premium user being served ads - how to stop permanently?

I am on a premium plan and Spotify clearly sells me on NOT being served ads as part of my premium plan. I am constantly getting advertisements from Spotify in the form of "announcements" for album releases, Spotify original content, etc. I have not o...

  • Regular
  • I am on a premium plan and Spotify clearly sells me on NOT being served ads as part of my premium plan.   I am constantly getting advertisements from Spotify in the form of "announcements" for...
  • Bittencourt
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • announcements
    misleading advertising
    Premium
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t add people to duo plan

The duo plan requires you to live at the same address. The address searcher is too sensitive and even when entering the exact same address it won’t add my partner to the duo plan. Where is the customer service support?!?!

  • Visitor
  • The duo plan requires you to live at the same address. The address searcher is too sensitive and even when entering the exact same address it won’t add my partner to the duo plan. Where is the custom...
  • OscarDC
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I not eligible for 3 month free offer?

Hi, im trying to submit my request for 3 months free due to the offer you have on BlueLight however it’s says I’m not eligible..?? Why would this be?

  • Visitor
  • Hi, im trying to submit my request for 3 months free due to the offer you have on BlueLight however it’s says I’m not eligible..?? Why would this be? 
  • Lyubka
  • Moderator
  • 1495 Views
  • 1 replies
  • 2 likes
  • 1495 Views
  • 1 replies
  • 2 likes

Depending on Device I have Premium or not.

I've been a Spotify premium subscriber for four years. I just moved from Turkey to Germany. I switched my subscription to Germany and paid the new premium fee for Germany. I was instructed to log off accounts on all devices, which I did. On my laptop...

  • Visitor
  • I've been a Spotify premium subscriber for four years. I just moved from Turkey to Germany. I switched my subscription to Germany and paid the new premium fee for Germany. I was instructed to log off...
  • Jose_M
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

I’ve been billed 5 times this month!!!

I live in Ecuador and have a premium account. The device I use is an IPhone X. This month I’ve been billed nine times for my premium account. I have no idea if you’re having issues because I see several messages on double billing or something, but 5 ...

  • Newbie
  •  I live in Ecuador and have a premium account. The device I use is an IPhone X.  This month I’ve been billed nine times for my premium account. I have no idea if you’re having issues becau...
  • Luan
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes