Change Payment Details page is throwing 500 errors and not accepting new credit card

[frencils]

Plan

Premium

Country
United States

Operating System

Ubuntu Linux 15.04, Chrome 54.0.2840.71 (64-bit)

My Question or Issue

I'm getting a 500 error when trying to update our credit card for our premium account. See attached screenshot (payment info cleared when taking screenshot but was provided in full when POSTing request).

This is on the Change Payment Details page: https://www.spotify.com/us/account/subscription/update/ This is a pretty standard existing-card-got-cancelled-and-just-got-new-card update. I do not wish to change anything about our account other than the card we're currently being auto-billed on, since our existing card has been cancelled and we now have a new one.

On the page itself, when entering the information and clicking "Change Payment Details" the button grays out, the 500 is thrown on the POST tohttps://www.spotify.com/us/checkout/form/offer/billing_adyen_cards/US/familyplan6/ ...and nothing happens. Upon reloading the page I see my old payment information is still there.

[frencils]

I should add: I've confirmed identical behavior in Chrome and Firefox on Linux on more than one device and when attempting incognito windows. This is not a client-side state issue.

[seigan]

I have the same/similar problem in 2022... I do not get 500 error but a 405 error and if I surf to the url provided I get a error message stating it is a generic fallback error message.

[Eni]

Hey folks, 

Thanks for reaching out about this here in the Community. We just came across this thread.

@seigan, first up, we suggest that you check if the payment method you'd like to use meets these requirements. On another note, would you mind trying again from an incognito window and on a different device? It's also worth trying with a different internet connection to see if that makes the difference. 

Keep us posted on how it goes.