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Topics with Label: charged for premium and not getting it

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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

69272 Views

18 replies

94 likes

  • 69272 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133704 Views

69 replies

10 likes

Premium for Family
  • 133704 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

70827 Views

89 replies

4 likes

  • 70827 Views
  • 89 replies
  • 4 likes

Superuser Contribution Being charged and cannot cancel subscription

I need to cancel, but Spotify's online system won't let me because it is treating me as a "free" user, so I cannot make Spotify stop charging me for premium, which I didn't even realize I had and was being charged for until recently when my husband a...

Newbie

  I need to cancel, but Spotify's online system won't let me because it is treating me as a "free" user, so I cannot make Spotify stop charging me for premium, which I didn't even realize I had...

user-removed

Not applicable

1209 Views

1 replies

0 likes

cannot cancel
charged for premium and not getting it
charged for services not rendered
  • 1209 Views
  • 1 replies
  • 0 likes