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Topics with Label: charged for premium and not getting it

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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5063 Views
  • 23 replies
  • 2 likes
  • 5063 Views
  • 23 replies
  • 2 likes

Superuser Contribution Being charged and cannot cancel subscription

I need to cancel, but Spotify's online system won't let me because it is treating me as a "free" user, so I cannot make Spotify stop charging me for premium, which I didn't even realize I had and was being charged for until recently when my husband a...

  • Newbie
  •   I need to cancel, but Spotify's online system won't let me because it is treating me as a "free" user, so I cannot make Spotify stop charging me for premium, which I didn't even realize I had...
  • JuanSebastian
  • Roadie
  • 750 Views
  • 1 replies
  • 0 likes
  • cannot cancel
    charged for premium and not getting it
    charged for services not rendered
  • 750 Views
  • 1 replies
  • 0 likes