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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48624 Views
  • 21 replies
  • 4 likes
  • 48624 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30360 Views
  • 19 replies
  • 2 likes
  • 30360 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20979 Views
  • 6 replies
  • 1 likes
  • 20979 Views
  • 6 replies
  • 1 likes

Adverts on Premium - Popups

Hi, I'm getting pop-up ads on Spotify. It happens on Android, Windows and iPhone.Check the attached screenshot. I cannot find an option to opt out of this advertising. Please fix Thanks

  • Music Fan
  • Hi,   I'm getting pop-up ads on Spotify. It happens on Android, Windows and iPhone. Check the attached screenshot. I cannot find an option to opt out of this advertising.   Please fix ...
  • MR98
  • Newbie
  • 790 Views
  • 5 replies
  • 2 likes
  • adverts
    Popups
    Spotify Premium
  • 790 Views
  • 5 replies
  • 2 likes

Premium Subscription Not Working

I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web player, I still get ads, and it clearly treats me ...

spotify plan.png spotify receipt.png spotify web player.png
  • Casual Listener
  • I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web...
  • Julontron
  • Casual Listener
  • 187 Views
  • 2 replies
  • 0 likes
  • Account Details
    Spotify Premium
    Spotify Premium doesn't work
    Subscription
  • 187 Views
  • 2 replies
  • 0 likes

Superuser Contribution 2 accounts mistake

PlanPremium/FamilyFrance My Question or IssueHi ! Some months ago I created a profil and started the free trial for Spotify Premium (solo). For some reasons, I created a new profile some weeks later (that I currently use everyday), and I did not come...

  • Visitor
  • Plan Premium/Family France   My Question or Issue Hi !   Some months ago I created a profil and started the free trial for Spotify Premium (solo).   For some reasons, I create...
  • Ver
  • Spotify Legend
  • 1377 Views
  • 4 replies
  • 1 likes
  • 2 accounts
    accounts mistake
    Spotify family
    Spotify Premium
  • 1377 Views
  • 4 replies
  • 1 likes

Superuser Contribution Make Premium Ad-free Again

Spotify Premium (even when It is only the "student" subscription) should be adfree. The chatbot from the "help" section told me it was just ads by the podcasters themselves..honey no.thats not the truth. I get ads placed there by spotify.I think you ...

  • Visitor
  • Spotify Premium (even when It is only the "student" subscription) should be adfree. The chatbot from the "help" section told me it was just ads by the podcasters themselves..honey no. thats not the ...
  • VenterraZero
  • Music Fan
  • 695 Views
  • 2 replies
  • 1 likes
  • Spotify Premium
    Spotify Premium Student
  • 695 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't order a subscription

Yesterday I was trying to register into the 2 free months of premium membership for new members, but for some reason every time I try to insert my card info I get the message of "Something going wrong". When I try by just inserting the info on Spotif...

  • Casual Listener
  • Yesterday I was trying to register into the 2 free months of premium membership for new members, but for some reason every time I try to insert my card info I get the message of "Something going wron...
  • Ivan
  • Spotify Legend
  • 366 Views
  • 3 replies
  • 0 likes
  • Spotify Premium
    Spotify premium problem
    subscription problem
  • 366 Views
  • 3 replies
  • 0 likes

Can only choose Spotify Duo but I don't want that

I have Spotify premium, have had it for over a year I think. Now I changed my bank account and wanted to wait for the end of the month to then change the information. But now I can only choose the subscription to Spotify Premium Duo, but I want the o...

  • Visitor
  • I have Spotify premium, have had it for over a year I think. Now I changed my bank account and wanted to wait for the end of the month to then change the information. But now I can only choose the su...
  • Maxim
  • Spotify Star
  • 1385 Views
  • 1 replies
  • 0 likes
  • Spotify Germany
    Spotify Premium
    Spotify Premium duo
    SPOTIFY READ THIS
  • 1385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Subscription Ending

Plan Free/PremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, my student subscription is ending next month. However, I'd like to continue to bund...

  • Casual Listener
  • Plan  Free/Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Xenia
  • Moderator
  • 795 Views
  • 3 replies
  • 0 likes
  • Hulu
    Spotify Premium
    Spotify Premium Student
  • 795 Views
  • 3 replies
  • 0 likes

Unable to pay

PlanFree/Premium (Student)CountryPolandDeviceIphone 11Operating SystemiOS 13.3 My Question or IssueSo my Spotify membership just ended (through my telephone company) and I have been trying to get a new membership the whole day today. I'm a student, s...

  • Casual Listener
  • Plan Free/Premium (Student) Country Poland Device Iphone 11 Operating System iOS 13.3   My Question or Issue So my Spotify membership just ended (through my telephone company) and I ha...
  • OneByBoo
  • Community Legend
  • 407 Views
  • 5 replies
  • 0 likes
  • Payment
    Spotify Premium
  • 407 Views
  • 5 replies
  • 0 likes

Hulu Premium with Spotify not working

PlanPremiumCountryUnited StatesDeviceFire TV, Galaxy 10+Operating SystemFire TV, Android My Question or IssueI updated my Paypal payment details for Spotify and then I can't log in to Hulu. When I try to reset my Hulu password, the email link to rese...

  • Visitor
  • Plan Premium Country United States Device Fire TV, Galaxy 10+ Operating System Fire TV, Android    My Question or Issue I updated my Paypal payment details for Spotify and then I ...
  • Billy-J
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • Hulu
    Spotify Premium
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu and Showtime with Student Premium not allowing activation

PlanStudent PremiumCountry Device(iPhone 11, Macbook Pro late 2016)Operating System(iOS 11, OS X El Capitan) My Question or IssueI have had a Spotify Premium for Students for the last 3.5 years. A week or so ago I was randomly force logged out of my ...

  • Visitor
  • Plan Student Premium Country   Device (iPhone 11, Macbook Pro late 2016) Operating System (iOS 11, OS X El Capitan)    My Question or Issue I have had a Spotify Premium for S...
  • Peter
  • Spotify Legend
  • 687 Views
  • 1 replies
  • 0 likes
  • Activation
    Hulu Activation
    spotify for students
    Spotify Premium
    Spotify Premium Student
    Subscription
  • 687 Views
  • 1 replies
  • 0 likes

Solved!! Songs are not available for Indian premium subscription

PlanPremiumCountryINDIADeviceAll devicesOperating SystemAll platforms My Question or IssueI have a premium plan subscription and not able to see some songs that are available in the American premium edition of Spotify. Example The box by Roddy Ricch ...

  • Regular
  • Plan Premium Country INDIA Device All devices Operating System All platforms   My Question or Issue I have a premium plan subscription and not able to see some songs that are available...
  • Brunelicia
  • Spotify Star
  • 1314 Views
  • 1 replies
  • 0 likes
  • Spotify Premium
  • 1314 Views
  • 1 replies
  • 0 likes

Cancel Spotify Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 11148849849
  • Casual Listener
  • 455 Views
  • 2 replies
  • 0 likes
  • Spotify Premium
    Spotify Premium crash
    Spotify Premium Student
  • 455 Views
  • 2 replies
  • 0 likes

Can't buy spotify premium with PayPal because I need a Creditcard. Before july it worked.

PlanPremium for studentsCountryBelgium Hello! Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatically away (direct debit) from my bank account. I noticed that there was a change in m...

  • Casual Listener
  • Plan Premium for students Country Belgium     Hello!   Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatical...
  • OneByBoo
  • Community Legend
  • 1043 Views
  • 3 replies
  • 0 likes
  • creditCard
    paypal
    Spotify Premium
  • 1043 Views
  • 3 replies
  • 0 likes

Spotify Double Charge

Spotify/Hulu Premium | USA I had the 3 months for .99 cent deal that was supposed to end yesterday. It would then charge me $9.99 if I didn't do anything, BUT I did in fact change my Premium to Spotify/Hulu combo, for 12.99. I was charged for BOTH th...

  • Newbie
  • Spotify/Hulu Premium | USA    I had the 3 months for .99 cent deal that was supposed to end yesterday. It would then charge me $9.99 if I didn't do anything, BUT I did in fact change my P...
  • OneByBoo
  • Community Legend
  • 958 Views
  • 1 replies
  • 0 likes
  • Double Charge
    refund
    Refund subscription
    Spotify Premium
  • 958 Views
  • 1 replies
  • 0 likes

Solved!! 3 months Premium trial doesn't work for me

PlanFree/PremiumCountryGermany My Question or IssueHey, I'm trying to get the 3-months-Spotify Premium Special offer for 99 cents but it doesn't let me pay since I've apparently already used a test version of Spotify Premium which isn't true. I've al...

  • Regular
  • Plan Free/Premium Country Germany     My Question or Issue Hey, I'm trying to get the 3-months-Spotify Premium Special offer for 99 cents but it doesn't let me pay since I've apparen...
  • m1907m
  • Regular
  • 1279 Views
  • 2 replies
  • 0 likes
  • 3 months trial
    3monthsfor99cents
    99 cents
    Spotify Premium
  • 1279 Views
  • 2 replies
  • 0 likes

Spotify Premium for student with Hulu

I know that I’m supposed to have Hulu with my Spotify premium account for students, but I’m not sure how to log in to the hulu account. Help?

  • Newbie
  • I know that I’m supposed to have Hulu with my Spotify premium account for students, but I’m not sure how to log in to the hulu account. Help?  
  • Bethany_Dawn
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • Premium for Students
    Spotify Premium
    Student premium help
  • 211 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Using Spotify Premium in Germany and Switzerland?

Hi there, I will do an internship in Switzerland for 6 months. Currently, I am using Spotify Premium in Germany. I know that Spotify is also available in Switzerland, but it is more expensive there. Do you know how I can "transfer" my german spotify ...

  • Casual Listener
  • Hi there,  I will do an internship in Switzerland for 6 months. Currently, I am using Spotify Premium in Germany. I know that Spotify is also available in Switzerland, but it is more expensive ...
  • SergioDavid
  • Roadie
  • 1046 Views
  • 3 replies
  • 0 likes
  • Spotify Premium
    Switzerland
  • 1046 Views
  • 3 replies
  • 0 likes

Playstation Premium subscription and Spotify Premium subscription

Hello, I just used the 10% off through the Playstation Store for Spotify Premium. I had an ongoing Premium subscription. Both got taken off the same account for april. How can I fix this and get my overpaid money back?

  • Regular
  • Hello,   I just used the 10% off through the Playstation Store for Spotify Premium. I had an ongoing Premium subscription. Both got taken off the same account for april.   How can I fix...
  • Hjsurk
  • Regular
  • 472 Views
  • 3 replies
  • 0 likes
  • playstation plus
    Spotify Premium
  • 472 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancel Paid subscription via Rogers

Hi there, I am a Rogers Employee and am trying to cancel Spotify billed via Rogers for one of our customers so that he can purchase the Premium Family Plan via Spotify. When walking the customer through paid subscription with Spotify he is getting a ...

  • Newbie
  • Hi there,   I am a Rogers Employee and am trying to cancel Spotify billed via Rogers for one of our customers so that he can purchase the Premium Family Plan via Spotify. When walking the cust...
  • Alfredo
  • Roadie
  • 697 Views
  • 1 replies
  • 0 likes
  • Spotify Premium
  • 697 Views
  • 1 replies
  • 0 likes

Spotify Premium Charge

Hi, I subscribed to 3 months premium for only 9php as the promo says, but it charged me php129.00. Is there anyone with the same problem?

  • Newbie
  • Hi, I subscribed to 3 months premium for only 9php as the promo says,  but it charged me php129.00. Is there anyone with the same problem?
  • 137 Views
  • 0 replies
  • 0 likes
  • Spotify Premium
  • 137 Views
  • 0 replies
  • 0 likes

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