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Plan
Free/Premium (Student)
Country
Poland
Device
Iphone 11
Operating System
iOS 13.3
My Question or Issue
So my Spotify membership just ended (through my telephone company) and I have been trying to get a new membership the whole day today. I'm a student, so I got the student discount (got verified the same day), but every time I try to pay for the membership I get an error.
First I tried to pay with a Norwegian visa, didn't work (fair enough), then I tried paying with three different Visa cards (Polish this time) and none of them are working; I get a notification that "something went wrong, try again later". I have tried everything, but nothing is working. I even tried paying with a MasterCard, and again I get a notification "something went wrong, try again", but it doesn't work...
Can somebody plz help me out? I'm seriously struggling and I need my Spotify premium asap :(((
Hi there @Wiktoriaas,
thanks for reaching out to the community !
Sorry to hear you're having an issue, no worries, we're here to help.
Can you please try the steps provided on this help page ?
Let me know how it goes 🙂
I have tried everything from the link, but nothing is working...
I also tried another card, and I get "The payment wasn't able to go through, try again or use a different method of payment"
Hi @Wiktoriaas,
thanks for the quick reply !
Can you please check out your account status over at Spotify.com ?
Thanks 🙂
Hi @Wiktoriaas,
thanks for reaching out !
If you currently have 1 account listed with your details it can either be Free or Premium for Students.
If you account states you use the Free version, i would suggest going through the steps provided here once again.
Thanks for your patience 🙂
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