Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148074 Views

69 replies

10 likes

Premium for Family
  • 148074 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93546 Views

89 replies

4 likes

  • 93546 Views
  • 89 replies
  • 4 likes

Superuser Contribution Vodafone Music Premium not working

PlanPremiumCountryIreland DeviceiPhone 8 Operating System(iOS 10 My Question or IssueI have a premium subscription through Vodafone music but on my app and online it’s saying I don’t have premium. Can someone help with this please ? I have already tr...

Visitor

Plan Premium Country Ireland  Device iPhone 8  Operating System (iOS 10   My Question or Issue I have a premium subscription through Vodafone music but on my app and online i...

Ivan

Spotify Legend

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

Why is Spotify showing me ads if I'm paying premium? This is not honest and respectful

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

引きこもり

Roadie

669 Views

1 replies

0 likes

  • 669 Views
  • 1 replies
  • 0 likes

necesito eliminar cuenta pero no tengo acceso al correo

Necesito ayuda, necesito eliminar cuenta de spotify pero no tengo acceso al correo ya que contraté con el correo/facebook de mi ex un plan duo pero lo di de baja, el problema es que mi tarjeta quedó asociada a su cuenta y me siguen haciendo el cargo ...

Visitor

Necesito ayuda, necesito eliminar cuenta de spotify pero no tengo acceso al correo ya que contraté con el correo/facebook de mi ex un plan duo pero lo di de baja, el problema es que mi tarjeta quedó ...

OneByBoo

Roadie

500 Views

1 replies

0 likes

  • 500 Views
  • 1 replies
  • 0 likes

Superuser Contribution New card.."Your payment method and country don't match"

PlanPremiumCountryUnited States DeviceiPhone 11 Pro, iPad mini 4, iMacOperating SystemiOS 13.3.1 My Question or IssueMy bank issued a new VISA debit card and old one expired. So I go to update the payment info and it fails due to the country doesn't ...

Visitor

Plan Premium Country United States   Device iPhone 11 Pro, iPad mini 4, iMac Operating System iOS 13.3.1   My Question or Issue My bank issued a new VISA debit card and old one e...

Petya

Community Legend

7037 Views

1 replies

0 likes

  • 7037 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can not enter credit card information in mobile app

Can not enter credit card information in mobile app Holding the credit card in my hand, wanting to spend my money on Spotify i can not find the way to use it in the mobile app. No information No link No place to enter credit card information terrible...

Music Fan

Can not enter credit card information in mobile app Holding the credit card in my hand, wanting to spend my money on Spotify i can not find the way to use it in the mobile app.   No inform...

Petya

Community Legend

1173 Views

3 replies

0 likes

Mobile
Subscription
  • 1173 Views
  • 3 replies
  • 0 likes

Superuser Contribution Wanting a family subscription not just individual premium, how do i upgrade it

I have purchased a premium subscription in error. I wanted a family subscription. How do I upgrade my subscription. I cannot seem to find a link to upgrade it. I am in Australia

Visitor

I have purchased a premium subscription in error. I wanted a family subscription. How do I upgrade my subscription. I cannot seem to find a link to upgrade it.   I am in Australia  

Mario

Spotify Legend

574 Views

2 replies

0 likes

  • 574 Views
  • 2 replies
  • 0 likes

Superuser Contribution Overcharged after Removing Premium Account!

PlanPremium and now Free.CountryHong KongDevice(iPhone My Question or IssueI have been overcharged on my Credit Card although I cancelled my Premium account two months ago. I want to be reimbursed for the cost that was processed in February and ensur...

Visitor

Plan Premium and now Free. Country Hong Kong Device (iPhone 😎   My Question or Issue I have been overcharged on my Credit Card although I cancelled my Premium account two months ago. I ...

Petya

Community Legend

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Frustrated with premium payment

PlanPremium expired but paid for the premium familyCountryINDIADeviceiPhone 11 Pro MaxOperating SystemiOS 13 (latest) My Question or IssueI previously had premium for students but cancelled it in order to buy the premium for the family. i was trying ...

Casual Listener

Plan Premium expired but paid for the premium family Country INDIA Device iPhone 11 Pro Max Operating System iOS 13 (latest)   My Question or Issue I previously had premium for student...

Petya

Community Legend

1891 Views

3 replies

0 likes

  • 1891 Views
  • 3 replies
  • 0 likes

Impossible de télécharger

Bonjour, j’ai souscrit à un abonnement mais impossible de télécharger des musiques, je n’ai pas la fonctionnalité.

Visitor

Bonjour, j’ai souscrit à un abonnement mais impossible de télécharger des musiques, je n’ai pas la fonctionnalité.

Emilia_8

Community Legend

674 Views

1 replies

0 likes

  • 674 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for premium for over a year on PS4 now im charged and no device has the premium benefits

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Xenia

Moderator

672 Views

1 replies

0 likes

  • 672 Views
  • 1 replies
  • 0 likes

Superuser Contribution Realice el pago en el oxxo y aún no tengo el servicio

Decidí suscribirme a premium, elegí el método de pago oxxo, imprimí el papel, fui a pagar ese mismo día, esperé los 3 días y aún tengo el plan spotify free y no el plan spotify premium. Envié un correo, me dieron algunas sugerencias ya realice varias...

Visitor

Decidí suscribirme a premium, elegí el método de pago oxxo, imprimí el papel, fui a pagar ese mismo día, esperé los 3 días y aún tengo el plan spotify free y no el plan spotify premium.  Envié ...

Xenia

Moderator

1169 Views

1 replies

0 likes

  • 1169 Views
  • 1 replies
  • 0 likes

Gift card failure in Mexico

PlanFamilial premiumCountryMexico Device(iPhone 11 pro) My Question or IssueI have a gift card issue: I bought a $600 mxn card in Mexico (document attached) and cannot add it to my account. The error shows that it is because in Family account you can...

Visitor

Plan Familial premium Country Mexico   Device (iPhone 11 pro)   My Question or Issue I have a gift card issue: I bought a $600 mxn card in Mexico (document attached) and cannot add...

Billy-J

Spotify Star

1485 Views

1 replies

1 likes

  • 1485 Views
  • 1 replies
  • 1 likes

still bundled? or no?

PlanFree/PremiumCountryUSA My Question or IssueI've had the Spotify/Hulu bundle since it was first offered, and in late December 2019, due to financial hardship I was forced to forego my subscription payment, and it's been inactive since then. With i...

Visitor

Plan Free/Premium Country USA     My Question or Issue I've had the Spotify/Hulu bundle since it was first offered, and in late December 2019, due to financial hardship I was forced ...

Billy-J

Spotify Star

864 Views

1 replies

0 likes

  • 864 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAYMENT FAILED MEXICO

I have a problem with my premium spotify account, my payment loss has expired and when I paid a problem occurred with my card which I do not understand, in fact I had to pay with another card, my doubt is when I can use again my mastercard to continu...

Visitor

I have a problem with my premium spotify account, my payment loss has expired and when I paid a problem occurred with my card which I do not understand, in fact I had to pay with another card, my dou...

Mario

Spotify Legend

1065 Views

1 replies

0 likes

  • 1065 Views
  • 1 replies
  • 0 likes

I lost my premium subscription

Hello, I purchase my premium subscription at February 12th 2020, everything is normal, i enjoyed all premiuk feature without any problem But now February 14th 2020, i lost it. Without any announcement. I attach some screenshot from email (on bahasa) ...

Casual Listener

Hello,   I purchase my premium subscription at February 12th 2020, everything is normal, i enjoyed all premiuk feature without any problem   But now February 14th 2020, i lost it. W...

Luan

Spotify Star

2252 Views

6 replies

0 likes

Premium
Subscription
  • 2252 Views
  • 6 replies
  • 0 likes

Superuser Contribution Necesito ayuda con mi Spotify Premium

Paraguay Tengo problema para usar mi cuenta premium. Desde el 28 de enero del 2020 solicité mi cuenta premium y hasta ayer me funcionaba. Hoy no ya no puedo utilizarla, cambió la cuenta a “free” y no he recibido ningún email de advertencia sobre esto...

Casual Listener

Paraguay Tengo problema para usar mi cuenta premium. Desde el 28 de enero del 2020 solicité mi cuenta premium y hasta ayer me funcionaba. Hoy no ya no puedo utilizarla, cambió la cuenta a “free” y ...

Petya

Community Legend

728 Views

1 replies

0 likes

Premium
Premium 3 Month Trial
Subscripción
  • 728 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’ve subscribed to Spotify Premium with 3 mths free but I want the benefits of premium now. How do I

PlanFree/PremiumCountry. Uk Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country. Uk   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nb...

Mario

Spotify Legend

1065 Views

3 replies

0 likes

  • 1065 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ödeme sıkıntısı

Türkiye Samsung Galaxy Fun EditionYaklaşık 4 gündür öğrenci premium üyeliğe tekrar geçmek için çalışıyorum. Fakat bir türlü ödeme yapamadım. Ödeme yapılacak kartı kontrol ettim, farklı internet tarayıcıları denedim ama malesef yine aynı sıkıntı ile k...

Visitor

  Türkiye  Samsung Galaxy Fun Edition Yaklaşık 4 gündür öğrenci premium üyeliğe tekrar geçmek için çalışıyorum. Fakat bir türlü ödeme yapamadım. Ödeme yapılacak kartı kontrol ettim, fark...

Petya

Community Legend

1543 Views

1 replies

0 likes

  • 1543 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fatura de cartão pela conta universitária

Eu tenho Conta Premium Universitária mas na fatura do meu cartão de crédito consta cobrado valor de Conta Premium comum. Como faço pra ter a diferença estornada?

Newbie

Eu tenho Conta Premium Universitária mas na fatura do meu cartão de crédito consta cobrado valor de Conta Premium comum. Como faço pra ter a diferença estornada?

Petya

Community Legend

571 Views

2 replies

0 likes

  • 571 Views
  • 2 replies
  • 0 likes

Solved!! Moved to a country that is not in the list of spotify

PlanPremiumCountryPolandDeviceMeizu 15Operating SystemAndroid 7.1.1 My Question or IssueHello, I have a herring problem! I moved to live in another country, and faced the problem that I can not change the payment card to another, the one that I now u...

Casual Listener

Plan Premium Country Poland Device Meizu 15 Operating System Android 7.1.1   My Question or Issue Hello, I have a herring problem! I moved to live in another country, and faced the pro...

Maxim

Spotify Star

1085 Views

1 replies

0 likes

  • 1085 Views
  • 1 replies
  • 0 likes