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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75084 Views

20 replies

99 likes

  • 75084 Views
  • 20 replies
  • 99 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140159 Views

69 replies

10 likes

Premium for Family
  • 140159 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80483 Views

89 replies

4 likes

  • 80483 Views
  • 89 replies
  • 4 likes

Solved!! Indian Status Tax Exempt, Ontario Canada

Hello. How do I get my account to be tax exempt. I am Indian Status possessing a status card and live in Ontario Canada.

Visitor

Hello.  How do I get my account to be tax exempt.  I am Indian Status possessing a status card and live in Ontario Canada.  

osornios

Spotify Star

1825 Views

1 replies

0 likes

Desktop
Other
  • 1825 Views
  • 1 replies
  • 0 likes

Solved!! Paying with paysafecard in Czech Republic.

Hi,My name is Sam, i am from Czech Republic and i have this issue for some time. I searched the internet for some guidelines and help, but i wasn't able to find a solution.So, back in 2019 i was able to pay with paysafe all the time. Even back in 201...

Casual Listener

Hi, My name is Sam, i am from Czech Republic and i have this issue for some time. I searched the internet for some guidelines and help, but i wasn't able to find a solution. So, back in 2019 i wa...

Maxim

Spotify Star

4954 Views

4 replies

0 likes

  • 4954 Views
  • 4 replies
  • 0 likes

hulu with premium account

Hi,I had cancelled my premium account few days back which came with hulu and was enjoying hulu. When canceling I did not know that you have removed hulu from the premium package. Now, when I re-subscribe, I am not getting hulu. I had actually planned...

Newbie

Hi, I had cancelled my premium account few days back which came with hulu and was enjoying hulu. When canceling I did not know that you have removed hulu from the premium package. Now, when I re-sub...

Billy-J

Spotify Star

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

Can't access Hulu account after changing payment details

PlanPremium for Students CountryUSADevice13-inch MacBook Pro Operating SystemmacOS Mojave 10.14.6 My Question or IssueI recently changed my payment plan but whenever I go to Hulu through the 'Your Services' tab I am asked to subscribe to a Hulu plan....

Newbie

  Plan Premium for Students  Country USA Device 13-inch MacBook Pro  Operating System macOS Mojave 10.14.6   My Question or Issue I recently changed my payment plan but...

Billy-J

Spotify Star

1004 Views

1 replies

0 likes

  • 1004 Views
  • 1 replies
  • 0 likes

Resubscribe when payment failed?

PlanFree now according to account infoCountryNetherlands Device Samsung Galaxy S8Operating Android My Question or IssueThe automatic payment in December failed. I'm not sure, but it seems that the premium family subscription as a result stopped or wa...

Newbie

  Plan Free now according to account info Country Netherlands  Device  Samsung Galaxy S8 Operating Android   My Question or Issue The automatic payment in December fai...

Bittencourt

Spotify Star

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error 404 al aceptar invitación a Spotify dúo

Le envié la invitación a mi pareja para que se pase a Dúo conmigo, pero cuando acepta la invitación le sale este cartel de error 404. Usa Chrome como navegador.

Casual Listener

Le envié la invitación a mi pareja para que se pase a Dúo conmigo, pero cuando acepta la invitación le sale este cartel de error 404. Usa Chrome como navegador.

Mario

Spotify Legend

3246 Views

3 replies

0 likes

  • 3246 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't buy spotify premium even after being gifted a code

I live in Morocco and my international card is empty and I need to wait before refilling it so I asked my aunt who lives in the US to lend me her card to buy premium but it didn't work even after changing my country then she ordered a spotify gift ca...

Casual Listener

I live in Morocco and my international card is empty and I need to wait before refilling it so I asked my aunt who lives in the US to lend me her card to buy premium but it didn't work even after cha...

Mario

Spotify Legend

1467 Views

4 replies

0 likes

  • 1467 Views
  • 4 replies
  • 0 likes

Superuser Contribution Payment failed

PlanFamily PremiumCountryGermanyDeviceiPhone7Operating SystemiOS My Question or IssueHey guys,today when opening my spotify i got shown a message that says something along the lines that i have to renew my payment method because of issues when paying...

Casual Listener

Plan Family Premium Country Germany Device iPhone7 Operating System iOS   My Question or Issue Hey guys, today when opening my spotify i got shown a message that says something along ...

Mario

Spotify Legend

1119 Views

1 replies

0 likes

Family Premium Plan
Payment
paypal
  • 1119 Views
  • 1 replies
  • 0 likes

Student premium membership changing to a normal premium membership still keep hulu and showtime?

I currently have a student premium membership that will be expiring soon (it's been 4 years). When my account changes to a regular premium account will I still keep my hulu and showtime for the premium cost (granfathered in?)Thank you

Casual Listener

I currently have a student premium membership that will be expiring soon (it's been 4 years).  When my account changes to a regular premium account will I still keep my hulu and showtime for the...

Billy-J

Spotify Star

1117 Views

1 replies

0 likes

  • 1117 Views
  • 1 replies
  • 0 likes

Reduced fee for Artist?

Hi there,I have a a premium subscription but I'm also a contributing artist whose music is shared on spotify, through Tunecore. I've heard that Artists don't have to pay for their subscriptions. Is this true and how would I go about about getting an ...

Visitor

Hi there, I have a a premium subscription but I'm also a contributing artist whose music is shared on spotify, through Tunecore. I've heard that Artists don't have to pay for their subscriptions. Is...

user-removed

Not applicable

995 Views

1 replies

0 likes

artist
artist subscription
Subscription
  • 995 Views
  • 1 replies
  • 0 likes

Songs stop playing after 4-5 seconds

When I start to play a song it stops after 4-5 secondsI can't even start my own playlistI tried to log out then back, but it didn't work.(win10)

Casual Listener

  When I start to play a song it stops after 4-5 seconds I can't even start my own playlist I tried to log out then back, but it didn't work. (win10)  

hbcn

Casual Listener

13765 Views

7 replies

1 likes

  • 13765 Views
  • 7 replies
  • 1 likes

Family subscription loop

In the past I must have gotten a free trial ... I cancelled google play ... signed up for the family plan invited two people ... tried to upgrade to premium the only option is 3 month trial ... I try that an a link comes alive saying you must click h...

Visitor

In the past I must have gotten a free trial ... I cancelled google play ... signed up for the family plan invited two people ... tried to upgrade to premium the only option is 3 month trial ... I try...

Billy-J

Spotify Star

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

Famous Songs not available in India

PlanPremiumCountry IndiaDevicePixel 2,Asus Zenbook 14Operating SystemAndroid 10,Windows 10My Question or IssueFamous Songs from Artists are not available in India. For example Charlie Puth, Linkin Park, Dua Lipa. After being a premium member, I think...

Visitor

Plan Premium Country  India Device Pixel 2,Asus Zenbook 14 Operating System Android 10,Windows 10 My Question or Issue Famous Songs from Artists are not available in India. For exampl...

Billy-J

Spotify Star

865 Views

1 replies

0 likes

  • 865 Views
  • 1 replies
  • 0 likes

Amount deducted from account still no premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Luan

Spotify Star

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

payment failed!

Okay so ive tried changing my plan to the family plan and when i put my details in they fail each time, i even made a new account for it and still it failed.Planfamily Premium??? trying?CountryCanadaDevice(iPhone xr)Operating System(iOS ) My Question...

Visitor

Okay so ive tried changing my plan to the family plan and when i put my details in they fail each time, i even made a new account for it and still it failed. Plan family Premium??? trying? Country...

Luan

Spotify Star

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu subscription new bank information

My premium spotify lapsed due to new bank card and now I can not log into hulu. Am I out if that promotion permanently now? Thanks!

Casual Listener

My premium spotify lapsed due to new bank card and now I can not log into hulu. Am I out if that promotion permanently now? Thanks!  

Guido

Spotify Legend

896 Views

3 replies

0 likes

  • 896 Views
  • 3 replies
  • 0 likes

Cambio de tarjeta de crédito y me cobran en las dos

Hola, soy de Colombia y el año pasado hice mi suscripción premium gratis con la tarjeta de crédito de un amigo, después del tiempo yo cambié a mi tarjeta de crédito, ahora resulta que me están cobrando en mi tarjeta y en la de mi amigo. En la cuenta ...

Visitor

Hola, soy de Colombia y el año pasado hice mi suscripción premium gratis con la tarjeta de crédito de un amigo, después del tiempo yo cambié a mi tarjeta de crédito, ahora resulta que me están cobran...

OneByBoo

Roadie

1423 Views

1 replies

0 likes

  • 1423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching Premium Plans

Plan-PremiumCountry-USA My Question or IssueI recently received Spotify premium as a gift. I didn’t realize I was eligible for premium student, how do I change from premium to premium student?

Casual Listener

Plan-Premium Country-USA   My Question or Issue I recently received Spotify premium as a gift. I didn’t realize I was eligible for premium student, how do I change from premium to premium st...

Petya

Community Legend

912 Views

3 replies

0 likes

  • 912 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hulu stopped working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Hulu stopped working, I can no longer sign in. It says my login information is incorrect. ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Hulu...

Katerina

Spotify Legend

2350 Views

7 replies

0 likes

  • 2350 Views
  • 7 replies
  • 0 likes