Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
roflmaoo
Casual Listener
123440 Views
81 replies
10 likes

123440 Views
81 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14739 Views
27 replies
2 likes

14739 Views
27 replies
2 likes

Signup not working

Signup page keeps reloading. Tried 3 diff browsers...Took me forever to get here to post this.Somebody fix it please...

roedkaelk
Casual Listener
Signup page keeps reloading. Tried 3 diff browsers... Took me forever to get here to post this. Somebody fix it please...
2019-07-31 12:55:20 PM
2019-09-02 5:23:22 PM
enigmafyv
Newbie
1169 Views
8 replies
0 likes
Social & Random

1169 Views
8 replies
0 likes

Can't change payment method

PlanFamily PremiumCountryPortugalMy Question or IssueI want to change my payment method. I followed the FAQ's guide, but I can't find the option to update my payment method under Subscription. (see imgs attached)

Captura de ecrã 2019-09-02, às 13.18.35.png

Captura de ecrã 2019-09-02, às 13.18.18.png

carlosaraujo
Visitor
Plan Family Premium Country Portugal My Question or Issue I want to change my payment method. I followed the FAQ's guide, but I can't find the option to update my payment method under Subscripti...
2019-09-02 2:19:46 PM
2019-09-02 4:17:12 PM
Luan
Spotify Star
686 Views
1 replies
0 likes
change payment
Debit Card

686 Views
1 replies
0 likes

Extra money charged from my credit card

In the attachment, there are my credit card receive and spotify web account doc exist. Each month Spotify charge money from me once a month but in August 2019, they charge twice money one in 20th of August other in 27th August. Why ??? PlanFree/Prem...

alihaneksel
Visitor
In the attachment, there are my credit card receive and spotify web account doc exist. Each month Spotify charge money from me once a month but in August 2019, they charge twice money one in 20th of ...
2019-09-02 11:47:43 AM
2019-09-02 4:06:59 PM
Brunelicia
Community Legend
504 Views
1 replies
0 likes

504 Views
1 replies
0 likes

I delete my profile but payment still going

I have that problem that I delete my old account (I cant log in), but still payment go. I don´t know how to stop it, because I cant log in.

Viera
Visitor
I have that problem that I delete my old account (I cant log in), but still payment go. I don´t know how to stop it, because I cant log in.
2019-09-02 11:48:54 AM
2019-09-02 4:05:10 PM
Brunelicia
Community Legend
270 Views
1 replies
0 likes

270 Views
1 replies
0 likes

Gift card pin unreadable

Hi I got a gift card worth 60 euro for spotify premium. I peeled it off a little abruptly and now the pin is completely illegible. What can I do? The store doesn't accept refunds because they said I have to contact spotify.. Thank you. Plan 6 months ...

sketchbkowo
Visitor
Hi I got a gift card worth 60 euro for spotify premium. I peeled it off a little abruptly and now the pin is completely illegible. What can I do? The store doesn't accept refunds because they...
2019-09-02 1:53:22 PM
2019-09-02 4:02:27 PM
Brunelicia
Community Legend
555 Views
1 replies
0 likes

555 Views
1 replies
0 likes

Solved!! I bought a Card and it wont work because it was damaged

PlanFree/PremiumCountryATDevice(iPhone 7)Operating System(iOS) My Question or IssueI bought a Card and it wont work because it is damaged

_itsebu_
Visitor
Plan Free/Premium Country AT Device (iPhone 7) Operating System (iOS) My Question or Issue I bought a Card and it wont work because it is damaged
2019-09-01 10:39:02 PM
2019-09-01 10:47:50 PM
Brunelicia
Community Legend
1600 Views
1 replies
0 likes

1600 Views
1 replies
0 likes

Unable to subscribe cause of test months

I want to subscribe to spotify on a monthly basis (not yearly!) and I have the following options: Family (I just want one account so nope)Premium Monthly (that'd be fine but comes with a 3 months test version)Premium Student (I want this one, it says...

Scythe94
Visitor
I want to subscribe to spotify on a monthly basis (not yearly!) and I have the following options: Family (I just want one account so nope) Premium Monthly (that'd be fine but comes with a 3...
2019-09-01 6:44:00 PM
2019-09-01 8:43:53 PM
Billy-J
Spotify Star
498 Views
1 replies
0 likes

498 Views
1 replies
0 likes

I did, but she wants to pay again

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue *community rock star edit - removed personal info*

BasserN
Regular
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2019-08-31 2:17:58 PM
2019-09-01 6:04:28 PM
Billy-J
Spotify Star
1482 Views
9 replies
0 likes

1482 Views
9 replies
0 likes

Advance family subscription charge

My family plan is automatically renewed every 17 of each month, but I need it to be on the 1st of each month

Hbjuan123
Casual Listener
My family plan is automatically renewed every 17 of each month, but I need it to be on the 1st of each month
2019-09-01 5:18:48 PM
2019-09-01 5:57:35 PM
Billy-J
Spotify Star
817 Views
1 replies
0 likes

817 Views
1 replies
0 likes

No cambiar o restablecer mi contrasena

Estoy tratando de cambiar mi contrasena por que ya no la recuerdo , pero al momento de tratar de hacerlo no me reconoce ni el usuario ni el email.

javifloresp
Newbie
Estoy tratando de cambiar mi contrasena por que ya no la recuerdo , pero al momento de tratar de hacerlo no me reconoce ni el usuario ni el email.
2018-02-12 4:55:49 PM
2019-09-01 2:07:11 PM
OneByBoo
Roadie
596 Views
1 replies
0 likes

596 Views
1 replies
0 likes

I paid for spotify premium but i dont have it.

I am using a Samsung A50 to sign up for Spotify Premium. My Spotify account (m7kvu8u935clzzc8zg5biyrpa) had already complete the payment, but I didn't get my Spotify Premium. It sends me a message that stated: "MYR4.00 AT Spotify P0C8B2500A SE".

Vandros1
Visitor
I am using a Samsung A50 to sign up for Spotify Premium. My Spotify account (m7kvu8u935clzzc8zg5biyrpa) had already complete the payment, but I didn't get my Spotify Premium. It sends me a message th...
2019-08-31 4:40:12 PM
2019-09-01 2:00:28 PM
OneByBoo
Roadie
295 Views
1 replies
0 likes

295 Views
1 replies
0 likes

I upgrade to Premium and got confirmation for the payment but the accounct is still on free program

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Tomerico
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-08-27 11:18:59 AM
2019-09-01 10:42:40 AM
Billy-J
Spotify Star
638 Views
4 replies
0 likes

638 Views
4 replies
0 likes

Solved!! Not eligible for a promo

PlanPremiumCountry Philippines DeviceSamsung Galaxy S10+Operating SystemAndroid Pie My Question or IssueBeen paying spotify premium via card, but for this month i would like to pay via mobile promo, but it says that im not eligible for that offer

Lorencio
Casual Listener
Plan Premium Country Philippines Device Samsung Galaxy S10+ Operating System Android Pie My Question or Issue Been paying spotify premium via card, but for this month i w...
2019-09-01 9:45:25 AM
2019-09-01 9:53:50 AM
Lorencio
Casual Listener
605 Views
2 replies
0 likes
Not eligible
Premium features disabled
Spotify premium problem

605 Views
2 replies
0 likes

Cobrança indevida de R$10,00!!!

Boa noite, recentemente criei essa conta e peguei a promoção de 3 meses por R$1,99, e hoje apareceu no meu extrato online uma cobrança de R$10,00 pelo spotify, mas não fiz nenhuma subscrição, o que posso fazer pra cancelar esses R$10,00 ???PlanPREMIU...

Gabe_Costa
Newbie
Boa noite, recentemente criei essa conta e peguei a promoção de 3 meses por R$1,99, e hoje apareceu no meu extrato online uma cobrança de R$10,00 pelo spotify, mas não fiz nenhuma subscrição, o que p...
2019-09-01 1:53:24 AM
2019-09-01 9:52:58 AM
Rene01
Community Legend
300 Views
1 replies
0 likes

300 Views
1 replies
0 likes

Unable to purchase premium because my country isn't in the list

Plan — free, but I wanted to purchase the premiumCountry — I'm came from Russia but I now live in the Czech Republic My Question or Issue:I was trying to purchase the Premium. I filled in my debit card deatails but I couldn't pay. It was written that...

vadim_pavlov
Visitor
Plan — free, but I wanted to purchase the premium Country — I'm came from Russia but I now live in the Czech Republic My Question or Issue: I was trying to purchase the Premium. I filled i...
2019-09-01 4:42:00 AM
2019-09-01 9:45:48 AM
Rene01
Community Legend
443 Views
1 replies
0 likes
Payment
Premium
Subscription

443 Views
1 replies
0 likes

Solved!! Cancelled Premium but STill Chrged

PlanNow free but used to be premiumCountry IrelandDeviceLaptop+Samsung J3Operating SystemWindows 10+ Android My Question or IssueMy Spotify premium was due on 22/08/2019 but I didn't have the money to afford it so I cancelled it on that day. But a fe...

Big_T
Casual Listener
Plan Now free but used to be premium Country Ireland Device Laptop+Samsung J3 Operating System Windows 10+ Android My Question or Issue My Spotify premium was due on 22/08/2019...
2019-08-31 5:46:59 PM
2019-08-31 11:21:45 PM
Noah
Spotify Star
616 Views
5 replies
0 likes

616 Views
5 replies
0 likes

Student subscription changed to full premium without any notification

PlanPremiumCountryGreeceDevice(PC,Huawei smartphone)Operating System( Android, Windows 10) My Question or IssueI have spotify premium for a bit over a year today I noticed that I have been charged with full price for the last 5 months so almost 20 eu...

Toutou1
Visitor
Plan Premium Country Greece Device (PC,Huawei smartphone) Operating System ( Android, Windows 10) My Question or Issue I have spotify premium for a bit over a year today I noticed th...
2019-08-31 4:10:05 PM
2019-08-31 5:17:41 PM
Billy-J
Spotify Star
282 Views
1 replies
0 likes

282 Views
1 replies
0 likes

Premium duo issue

PlanPremium duoCountry Device Operating System(iOS and Android My Question or IssueTengo el plan premium duo y no es posible escuchar música de manera independiente en un segundo dispositivo.

nabepo
Visitor
Plan Premium duo Country Device Operating System (iOS and Android My Question or Issue Tengo el plan premium duo y no es posible escuchar música de manera i...
2019-08-31 6:08:49 AM
2019-08-31 3:27:26 PM
Brunelicia
Community Legend
269 Views
1 replies
0 likes

269 Views
1 replies
0 likes

Subscription

Hey, Can I buy a subscription from Romania, if I am from US?

ApostolDaniel
Casual Listener
Hey, Can I buy a subscription from Romania, if I am from US?
2019-08-31 11:49:15 AM
2019-08-31 1:08:58 PM
Loxer
Community Legend
255 Views
1 replies
0 likes

255 Views
1 replies
0 likes

Payment failed. Please try again later or use a different card

PlanFree/PremiumCountrySouth Africa My Question or IssueMy bank card that I was using expired last month after Spotify deducted from my account. Now with the new card that I have when I input the details it tells me that the payment has failed. I hav...

JPKruger
Casual Listener
Plan Free/Premium Country South Africa My Question or Issue My bank card that I was using expired last month after Spotify deducted from my account. Now with the new card that I have whe...
2019-08-30 3:45:38 PM
2019-08-31 1:00:31 PM
Luan
Spotify Star
700 Views
3 replies
0 likes

700 Views
3 replies
0 likes

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