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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19672 Views
  • 27 replies
  • 4 likes
  • 19672 Views
  • 27 replies
  • 4 likes

Unable to renew Premium Individual

I've been a member for 2 years or so, the overwhelming majority of that time has been on a Premium Individual sub. I live in New Zealand and use the Spotify Android apps on my phones as well as the webapp on windows PCs. Sometimes an automatic paymen...

  • Newbie
  • I've been a member for 2 years or so, the overwhelming majority of that time has been on a Premium Individual sub. I live in New Zealand and use the Spotify Android apps on my phones as well as ...
  • osornios
  • Spotify Star
  • 1734 Views
  • 1 replies
  • 0 likes
  • 1734 Views
  • 1 replies
  • 0 likes

Solved!! el codigo de la tarjeta de regalo no funciona, marca error

Compre dos tarjetas de suscripcion y ninguna funciona, eh intentado lo de 0 o ''O'' pero aun asi siguen sin funcionar, fui a hablar con el sujeto de el seven eleven pero ya esta activada y no funciona, sali y volvi a iniciar en sesion pero no hay nin...

  • Casual Listener
  • Compre dos tarjetas de suscripcion y ninguna funciona, eh intentado lo de 0 o ''O'' pero aun asi siguen sin funcionar, fui a hablar con el sujeto de el seven eleven pero ya esta activada y no funcion...
  • osornios
  • Spotify Star
  • 1601 Views
  • 3 replies
  • 1 likes
  • 1601 Views
  • 3 replies
  • 1 likes

PaySafe Card in Switzerland

PlanPremiumCountrySwitzerland My Question or IssueIs it possible in Switzerland to pay for Spotify Premium with PaySafe Card? CheersEl_Diabolo

  • Visitor
  • Plan Premium Country Switzerland   My Question or Issue Is it possible in Switzerland to pay for Spotify Premium with PaySafe Card?   Cheers El_Diabolo
  • OneByBoo
  • Roadie
  • 739 Views
  • 1 replies
  • 0 likes
  • 739 Views
  • 1 replies
  • 0 likes

[All Platforms][Playlists] Suggested songs are added to my playlists even though I'm premium.

I'm a premium member, but like on free plans Spotify "suggestions" are added to my playlist during playback. It's annoying and frustrating. To make it worse there's no way to "dislike" them in the app to make them go away. I'm constantly having to fo...

  • Casual Listener
  • I'm a premium member, but like on free plans Spotify "suggestions" are added to my playlist during playback. It's annoying and frustrating. To make it worse there's no way to "dislike" them in the ap...
  • osornios
  • Spotify Star
  • 450 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Playlists
  • 450 Views
  • 1 replies
  • 0 likes

Solved!! Can I Play Music 24-7?

Upgrading to PremiumUSA DeviceiPad Gen 6Operating SystemCurrent Is there a way to play a playlist 24 hours a day 7 days a week for background music? Thank you.

  • Visitor
  • Upgrading to Premium USA   Device iPad Gen 6 Operating System Current   Is there a way to play a playlist 24 hours a day 7 days a week for background music?   Thank you.
  • osornios
  • Spotify Star
  • 4358 Views
  • 3 replies
  • 0 likes
  • 4358 Views
  • 3 replies
  • 0 likes

Podcast paid?

I wanted to upload podcasts on Spotify, but internet says they will not get paid. Is that correct?

  • Casual Listener
  • I wanted to upload podcasts on Spotify, but internet says they will not get paid. Is that correct?
  • OneByBoo
  • Roadie
  • 963 Views
  • 3 replies
  • 0 likes
  • 963 Views
  • 3 replies
  • 0 likes

cancelling my premium account

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI thinking about switching back to free account. My question is, what happens to all the songs and...

  • Visitor
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I thinking a...
  • Billy-J
  • Spotify Star
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

advertisment with premium

PlanPremiumCountrySweden My Question or IssueI have a premium subsciption. I continously get advertisments about bands, albums and spotify premium family. I can't see any way of turning those advertisments off. Any chance anyone found a way? Or is it...

  • Roadie
  • Plan Premium Country Sweden   My Question or Issue I have a premium subsciption. I continously get advertisments about bands, albums and spotify premium family. I can't see any way of turn...
  • Billy-J
  • Spotify Star
  • 820 Views
  • 3 replies
  • 0 likes
  • 820 Views
  • 3 replies
  • 0 likes

Changing subscription from Premium to student discount

Hi guys! I currently have a Premium subscription but just received notification that Im verified a student eligible for the student discount. I looked at this thread How do I change from regular Premium to the student discount to see how I change my ...

  • Visitor
  • Hi guys!  I currently have a Premium subscription but just received notification that Im verified a student eligible for the student discount. I looked at this thread How do I chang...
  • OneByBoo
  • Roadie
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Solved!! Google Home Mini Promo Website Issues

PlanPremium FamilyCountryUSADeviceMacbook Pro mid 2015Operating SystemmacOS Mojave My Question or IssueI seem to be having issues redeeming my google home mini from the email link. I've tried multiple times to follow the steps once I've reached the w...

  • Casual Listener
  • Plan Premium Family Country USA Device Macbook Pro mid 2015 Operating System macOS Mojave   My Question or Issue I seem to be having issues redeeming my google home mini from the email...
  • Billy-J
  • Spotify Star
  • 479 Views
  • 3 replies
  • 0 likes
  • 479 Views
  • 3 replies
  • 0 likes

Solved!! Definition of a month

For things such as the 3 month premium trial and just general pay monthly plans, what is the definition of a month? is it from date to date between months? 30 days? 31 days? 4 weeks? Thanks

  • Visitor
  • For things such as the 3 month premium trial and just general pay monthly plans, what is the definition of a month? is it from date to date between months? 30 days? 31 days? 4 weeks?   Thanks
  • KossB
  • Roadie
  • 1021 Views
  • 1 replies
  • 0 likes
  • 1021 Views
  • 1 replies
  • 0 likes

Google Home Discount is supposed to be applied, but isn't

PlanPremiumCountryUnited States It says the discount for the Google Home Mini will be applied at checkout, but it isn't. Is there any way to fix this issue or would I need a new code? Note: I have never used the code before and this is my first time ...

Screen Shot 2019-11-07 at 3.32.19 PM.png
  • Casual Listener
  •   Plan Premium Country United States   It says the discount for the Google Home Mini will be applied at checkout, but it isn't. Is there any way to fix this issue or would I need a ne...
  • Billy-J
  • Spotify Star
  • 1154 Views
  • 5 replies
  • 1 likes
  • GoogleHome
  • 1154 Views
  • 5 replies
  • 1 likes

6 Months of Spotify Premium have not gotten code

I accepted an offer on XBOX of XBOX Gamepass Ultimate + 6 months of Spotify premium for new subscribers I am a new subscriber and still have not gotten my code I ordered it last week why have I not got my code yet? I am in the US

  • Casual Listener
  • I accepted an offer on XBOX of XBOX Gamepass Ultimate + 6 months of Spotify premium for new subscribers I am a new subscriber and still have not gotten my code I ordered it last week why have I not g...
  • Billy-J
  • Spotify Star
  • 691 Views
  • 3 replies
  • 0 likes
  • 691 Views
  • 3 replies
  • 0 likes

Google Home Mini Promo

I received my promo email for my free google home mini. I followed all of the steps to link my account and even reached the check out page. At this point, it showed correctly as $0. I realized I chose the wrong color and hit the back button on my pho...

  • Casual Listener
  • I received my promo email for my free google home mini.  I followed all of the steps to link my account and even reached the check out page. At this point, it showed correctly as $0. I real...
  • Billy-J
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Premium Duo Invite Link Not Working

Every time I share the link it opens with, a page that says "Link not working try again" How can I solve this. Thanks

  • Visitor
  • Every time I share the link it opens with, a page that says "Link not working try again"   How can I solve this.   Thanks
  • Emilia_8
  • Community Legend
  • 1133 Views
  • 1 replies
  • 0 likes
  • 1133 Views
  • 1 replies
  • 0 likes

Canada USA premium plan

Hi, I'm a premium user. But my stepfather is still only using free account. He lives in Canada and goes in Florida on winter. He notices that when he is in Florida his Spotify stops after few minutes. Before he gets premium he wants to make sure that...

  • Newbie
  • Hi, I'm a premium user. But my stepfather is still only using free account. He lives in Canada and goes in Florida on winter. He notices that when he is in Florida his Spotify stops after few minutes...
  • OneByBoo
  • Roadie
  • 1622 Views
  • 1 replies
  • 0 likes
  • 1622 Views
  • 1 replies
  • 0 likes

Reactivating my premium account.

Hello ! I was using Spotify Premium until yesterday. Well this morning actually. But I couldn't pay it since October. So today, it was put on pause until I could pay again. But, I canceled it to make sure I wouldn't get charged for the moment and als...

  • Visitor
  • Hello ! I was using Spotify Premium until yesterday. Well this morning actually. But I couldn't pay it since October. So today, it was put on pause until I could pay again. But, I canceled it to make...
  • OneByBoo
  • Roadie
  • 1816 Views
  • 1 replies
  • 0 likes
  • 1816 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't reactivate hulu account after updating Spotify payment info

I missed a payment on my Spotify premium, and after updating my payment/reactivating my Spotify subscription, I'm unable to reactivate my hulu subcscription. I've looked all over the place for a way to do it, I've chatted with hulu support who couldn...

  • Casual Listener
  • I missed a payment on my Spotify premium, and after updating my payment/reactivating my Spotify subscription, I'm unable to reactivate my hulu subcscription. I've looked all over the place for a way ...
  • Fawnwilliams
  • Casual Listener
  • 3199 Views
  • 10 replies
  • 1 likes
  • 3199 Views
  • 10 replies
  • 1 likes

Didn't receive my premium but i paid for it.

Hi, I recently started a subscribtion and it said i will get 3 month's free but after i made the one cent payment for verification and got the verification email that said my payment was succesfull, I looked online on my account and it's saying that ...

  • Casual Listener
  • Hi,  I recently started a subscribtion and it said i will get 3 month's free but after i made the one cent payment for verification and got the verification email that said my payment was succe...
  • Emilia_8
  • Community Legend
  • 1128 Views
  • 3 replies
  • 0 likes
  • 1128 Views
  • 3 replies
  • 0 likes