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PAYMENT FAILED MEXICO

PAYMENT FAILED MEXICO

I have a problem with my premium spotify account, my payment loss has expired and when I paid a problem occurred with my card which I do not understand, in fact I had to pay with another card, my doubt is when I can use again my mastercard to continue paying ???

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1 Reply

Hey @Betoman360,

 

Thanks for reaching out about this here in the Community.

 

It'd be great for you to double-check you have sufficient funds and that the card you'd like to keep using for Spotify hasn’t expired or canceled. To take a thorough look into this, you can reach out to your bank or payment provider.

 

If you confirm that everything is fine with it, you can wait a few days and try to update your Spotify payment method once more with your preferred one. You can also try doing this in a private/incognito window to avoid potential issues caused by the browser's cache.

 

Let us know how you get on. Let us know if there's anything else we can help with!

Mario Moderator
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