PAYMENT FAILED MEXICO

[Betoman360]

I have a problem with my premium spotify account, my payment loss has expired and when I paid a problem occurred with my card which I do not understand, in fact I had to pay with another card, my doubt is when I can use again my mastercard to continue paying ???

[Mario]

Hey @Betoman360,

Thanks for reaching out about this here in the Community.

It'd be great for you to double-check you have sufficient funds and that the card you'd like to keep using for Spotify hasn’t expired or canceled. To take a thorough look into this, you can reach out to your bank or payment provider.

If you confirm that everything is fine with it, you can wait a few days and try to update your Spotify payment method once more with your preferred one. You can also try doing this in a private/incognito window to avoid potential issues caused by the browser's cache.

Let us know how you get on. Let us know if there's anything else we can help with!