Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I purchase my premium subscription at February 12th 2020, everything is normal, i enjoyed all premiuk feature without any problem
But now February 14th 2020, i lost it. Without any announcement.
I attach some screenshot from email (on bahasa) as proof that i've subscripted my premium, and screenshot from spotify that said i'm free user
I hope someone can help me
<snip - Moderator Edit>