Announcements

Topics with Label: accounts

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48740 Views
  • 21 replies
  • 4 likes
  • 48740 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30385 Views
  • 19 replies
  • 2 likes
  • 30385 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 21026 Views
  • 6 replies
  • 1 likes
  • 21026 Views
  • 6 replies
  • 1 likes

Switching from Student Premium and regular Premium to Family Premium

PlanStudent PremiumCountryUSDeviceiphone 11 Pro My Question or IssueHi! I have a Student Premium account and my brother has a regular premium account! I want to switch to a Family Premium account and was wondering the best way to do that! Do I invite...

  • Casual Listener
  • ...ork? Would we not be billed for the upgrade until after the current billing cycle is over for our respective accounts?   Thank you in advance 🙂  
  • Billy-J
  • Spotify Star
  • 501 Views
  • 1 replies
  • 0 likes
  • accounts
    family
    family premium
    Family spotify
    Premium
    Student
    student premium
    Switch
  • 501 Views
  • 1 replies
  • 0 likes

Cargo por cambio de método de pago.

Hola. Verán, tengo un problema, hace 1 semana cambie mi metodo de pago de mi cuenta de Spotify, se me advirtió que se haría una aprobación, no un cobro, desde que hice eso, sigo esperando a que me devuelvan el dinero .¿Hay un periodo de tiempo predet...

  • Casual Listener
  • Hola.  Verán, tengo un problema, hace 1 semana cambie mi metodo de pago de mi cuenta de Spotify, se me advirtió que se haría una aprobación, no un cobro, desde que hice eso, sigo esperando...
  • Karensgi22
  • Music Fan
  • 348 Views
  • 1 replies
  • 2 likes
  • accounts
    Payment
    Payment Problems
  • 348 Views
  • 1 replies
  • 2 likes

Superuser Contribution Suscripción de dos meses gratis perdida

PlanFree/PremiumCountryColombiaDeviceXiaomi redmi note 4Operating SystemAndroid 8.1 My Question or Issue Hola, me registre en la promoción de dos meses gratis de la página, funciono bien unos 2 días y ahora en mi cuenta aparece que no tengo premium y...

  • Newbie
  • Plan Free/Premium Country Colombia Device Xiaomi redmi note 4 Operating System Android 8.1   My Question or Issue  Hola, me registre en la promoción de dos meses gratis de la pági...
  • Peter
  • Spotify Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • accounts
    cuenta
    Premium help
    Suscripción
  • 355 Views
  • 1 replies
  • 0 likes

60-day Trial for $0.99 ad played, but only 30-day free comes up

Canada My Question or Issue An ad just played proposing a 60-day subscription for $0.99, but when I tried to use it the only option that comes up is 30-day free trial. I saw that others had this problem and were given the 60-day option. If the propot...

  • Newbie
  • Canada     My Question or Issue  An ad just played proposing a 60-day subscription for $0.99, but when I tried to use it the only option that comes up is 30-day free trial. I ...
  • Billy-J
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • accounts
    Subscriptions
  • 258 Views
  • 1 replies
  • 0 likes

Free account but being charged

Hi I have two spotify accounts (i think I forgot I had the first and made the second). I checked both of them and they say I have a free account. However I have been charged 9.99 in June July and August and also this month. I don't think I was charge...

  • Casual Listener
  • Hi I have two spotify accounts (i think I forgot I had the first and made the second). I checked both of them and they say I have a free account. However I have been charged 9.99 in June July and A...
  • 182 Views
  • 0 replies
  • 0 likes
  • accounts
  • 182 Views
  • 0 replies
  • 0 likes

HELP!!! Being charged twice a month (2 different prices)!!!

Hi! I'm currently being charged twice a month and yet I only have 1 Spotify account. I just realized this error this morning when I received a notification about my student account and hulu. I've gone through the steps that were suggested to see if I...

  • Newbie
  • Hi! I'm currently being charged twice a month and yet I only have 1 Spotify account. I just realized this error this morning when I received a notification about my student account and hulu. &...
  • KatesHere
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • accounts
    billing
  • 274 Views
  • 1 replies
  • 0 likes

Env: prod