Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Mini

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 60484 Views
  • 25 replies
  • 5 likes
  • 60484 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36291 Views
  • 19 replies
  • 2 likes
  • 36291 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27704 Views
  • 16 replies
  • 3 likes
  • 27704 Views
  • 16 replies
  • 3 likes

Can’t link Google and Spotify Accounts

PlanFamilyCountryUSADevice(iPhone 7+)Operating System(iOS 10) My Question or IssueI received an email on 10/23 (after "ordering" the free Google Mini), stating that my Mini is now available and I need to link Spotify and Google accounts. When I follo...

  • Casual Listener
  • Plan Family Country USA Device (iPhone 7+) Operating System (iOS 10)   My Question or Issue I received an email on 10/23 (after "ordering" the free Google Mini), stating that my Mini i...
  • amhaygard
  • Casual Listener
  • 472 Views
  • 1 replies
  • 1 likes
  • Google Home Mini
    link accounts
    Mini
    promotion
  • 472 Views
  • 1 replies
  • 1 likes

Google Home Mini Deal Validation Error

I ordered a Home Mini with the new promotion from Spotify, the transaction went through and my one-time promo code was used but then I got an email stating "We had to cancel your order because we were unable to validate some of your information." I c...

  • Newbie
  • I ordered a Home Mini with the new promotion from Spotify, the transaction went through and my one-time promo code was used but then I got an email stating "We had to cancel your order because we w...
  • Frances77
  • Newbie
  • 3185 Views
  • 19 replies
  • 7 likes
  • Error
    google
    Home
    Mini
    promotion
    validation
  • 3185 Views
  • 19 replies
  • 7 likes

Can't redeem Spotify/Google Mini Home deal - Canada

PremiumCanada Devices(Samsung Galaxy s7, XPS15)Operating System(Windows 10) My Question or IssueThere is a deal right now where spotify premium members in Canada can get a free google mini home, but every time I go to the following link it gives me a...

  • Newbie
  • ...free google mini home, but every time I go to the following link it gives me a 404 error. The deal ends on May 9th and I've tried for the last couple days. Does anyone know how to do this or why t...
  • Jᴀᴄᴋ
  • Roadie
  • 1348 Views
  • 3 replies
  • 0 likes
  • canada
    Google Home
    Help
    Mini
  • 1348 Views
  • 3 replies
  • 0 likes

Solved!! Google Home for Premium Students

PlanPremium for StudentsCountryUK My Question or IssueHi team, I'm looking to claim for the Google Home mini however when I click the 'Already have Premium or Home' button on the claim page, it redirects me to purchase family. Hitting the 'switch pla...

  • Newbie
  • Plan Premium for Students Country UK   My Question or Issue Hi team,   I'm looking to claim for the Google Home mini however when I click the 'Already have Premium or Home' button o...
  • Luan
  • Spotify Star
  • 1338 Views
  • 1 replies
  • 0 likes
  • google
    Home
    Mini
    Premium
    Student
  • 1338 Views
  • 1 replies
  • 0 likes