Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
It's been 3 days i'm trying to get the code from the tiktok offer for the 4 month subscription but i can't find it, please help me. - No it isn't on the page - No it isn't in the link of the page
I switched from a premium account to a premium duo account and invited my partner to join. It seems like they successfully created an account and joined on the duo plan. However, when they are listening on their phone I can't listen on mine and vice-...
Shortly after I purchased my new Denon AVR X3500H, I recall Spotify sending an offer of free Spotify Premium to all new Denon AVR purchasers. It seems they were increasing the offer from Free Spotify Basic to Free Premium. Am I remembering correctly?...
This is actually not a suggestion but a bug report. I don’t find a place to do that so I’m posting it here and hope someone to pick it up. I was trying to promote my account to a premium account in my Spotify app - both from my iPhone and my iPad. Th...
I'm an exchange student and i would like to get spotify premium during the exchage, but the price should be the same as the host country. For example, i'm having the exchange in Turkey, so i should pay as a turkish, if i have the exchange in Italy i ...
Hello there, I am facing difficulties to change my account from Germany to Italy. I was a student in Germany and now I am back to Italy. How can I change the country and let the people in my family be added to my Spotify premium family? I paid alread...
Hi there, If i change mobile operartor and loose my "Premium" status temporaily and subsequently I enrol to Premium (not in a mobile bundle) will Ioose my offline tracks? What is the best way to proceed? Thanks in advance.
Hello,I am general director of the largest public hospital in northeastern Brazil. A hospital that serves the most varied type of public. The reason for this correspondence is the following: I believe in music as a way to improve the patients we serv...