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Topics with Label: bug

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59756 Views
  • 25 replies
  • 5 likes
  • 59756 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35501 Views
  • 19 replies
  • 2 likes
  • 35501 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26680 Views
  • 16 replies
  • 2 likes
  • 26680 Views
  • 16 replies
  • 2 likes

Solved!! I can't subscribe to Spotify Premium

PlanFree/PremiumCountryCanada (Quebec) DeviceComputerOperating SystemWindows 10 My Question or IssueHi! I want to subscribe to spotify individual but it keeps saying that I'm not eligible because I already had spotify 1 month free in the past (like y...

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  • Casual Listener
  • Plan Free/Premium Country Canada (Quebec)   Device Computer Operating System Windows 10   My Question or Issue Hi! I want to subscribe to spotify individual but it keeps saying t...
  • Jose_M
  • Spotify Star
  • 186 Views
  • 3 replies
  • 0 likes
  • bug
    Error
    Not eligible
    Subscription
  • 186 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to enrol into auto renew plan

PlanPremiumCountryIndiaDeviceMacbookOperating SystemMac My Question or IssueI am unable to enrol into auto-renew plans. It shows auto renew plans are temporarily unavailable.

  • Casual Listener
  • Plan Premium Country India Device Macbook Operating System Mac   My Question or Issue I am unable to enrol into auto-renew plans. It shows auto renew plans are temporarily unavailable.
  • Novy
  • Moderator
  • 271 Views
  • 1 replies
  • 0 likes
  • bug
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong account on subscribe spotify family

PlanPremiumCountry IndonesiaDeviceBrowserOperating SystemAndroidMy Question or IssueI found an issue or bug while invite my family to join my spotify family. When I sent invitation to join to his email. Then, he opened and confirm invitation email an...

  • Newbie
  • Plan Premium Country  Indonesia Device Browser Operating System Android My Question or Issue I found an issue or bug while invite my family to join my spotify family. When I sent i...
  • Jemi
  • Spotify Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • bug
  • 413 Views
  • 1 replies
  • 0 likes