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Topics with Label: bug

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Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

125014 Views

69 replies

9 likes

Premium for Family
  • 125014 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

-HOZZER-

Casual Listener

49033 Views

83 replies

2 likes

  • 49033 Views
  • 83 replies
  • 2 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31ctdijib5ruljhueabc

Visitor

220484 Views

139 replies

12 likes

  • 220484 Views
  • 139 replies
  • 12 likes

Solved!! I can't subscribe to Spotify Premium

PlanFree/PremiumCountryCanada (Quebec) DeviceComputerOperating SystemWindows 10 My Question or IssueHi! I want to subscribe to spotify individual but it keeps saying that I'm not eligible because I already had spotify 1 month free in the past (like y...

Casual Listener

Plan Free/Premium Country Canada (Quebec)   Device Computer Operating System Windows 10   My Question or Issue Hi! I want to subscribe to spotify individual but it keeps saying t...

Jose_M

Spotify Star

2523 Views

5 replies

0 likes

bug
Not eligible
Subscription
  • 2523 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to enrol into auto renew plan

PlanPremiumCountryIndiaDeviceMacbookOperating SystemMac My Question or IssueI am unable to enrol into auto-renew plans. It shows auto renew plans are temporarily unavailable.

Casual Listener

Plan Premium Country India Device Macbook Operating System Mac   My Question or Issue I am unable to enrol into auto-renew plans. It shows auto renew plans are temporarily unavailable.

Novy

Moderator

534 Views

1 replies

0 likes

bug
  • 534 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong account on subscribe spotify family

PlanPremiumCountry IndonesiaDeviceBrowserOperating SystemAndroidMy Question or IssueI found an issue or bug while invite my family to join my spotify family. When I sent invitation to join to his email. Then, he opened and confirm invitation email an...

Newbie

Plan Premium Country  Indonesia Device Browser Operating System Android My Question or Issue I found an issue or bug while invite my family to join my spotify family. When I sent i...

Jemi

Spotify Legend

949 Views

1 replies

0 likes

bug
  • 949 Views
  • 1 replies
  • 0 likes