Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Windows

Labels

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • IsabelaSantos
  • Casual Listener
  • 148841 Views
  • 100 replies
  • 12 likes
  • 148841 Views
  • 100 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 17055 Views
  • 27 replies
  • 4 likes
  • 17055 Views
  • 27 replies
  • 4 likes

Solved!! Does Spotify Premium work in Africa?

I am living in Zambia and traveling to other countries. If I pay for Spotify Premium but the country isn't on the list below, will it work? https://support.spotify.com/us/learn-more/faq/#!/article/Availability-in-overseas-territories

  • Casual Listener
  • I am living in Zambia and traveling to other countries. If I pay for Spotify Premium but the country isn't on the list below, will it work?   https://support.spotify.com/us/learn-more/faq/#!...
  • MattSuda
  • Spotify Star
  • 4485 Views
  • 2 replies
  • 0 likes
  • Windows
  • 4485 Views
  • 2 replies
  • 0 likes

payment update

Hi,I am trying to update/change my card info. I don't use my old card. But site is not changing my cards information. Always gives a 'payment failed' warning. I called the bank and learned that this problem is not about my card. So how can i update m...

  • Newbie
  • Hi, I am trying to update/change my card info. I don't use my old card. But site is not changing my cards information. Always gives a 'payment failed' warning.  I called the bank and ...
  • Luke
  • Spotify Star
  • 540 Views
  • 1 replies
  • 0 likes
  • Android
    Windows
  • 540 Views
  • 1 replies
  • 0 likes

Superuser Contribution updates payment information

I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing happend and If something happend it was only loading page again....

  • Newbie
  • ...append and If something happend it was only loading page again. I tried it on notebook (Windows) and on phone (iPhone) and it did same thing so can you help me please what I can do? Or if Im d...
  • Alfredo
  • Roadie
  • 650 Views
  • 1 replies
  • 0 likes
  • iOS
    Mobile
    Windows
  • 650 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Kayıt olmak için gereken Kart Bilgileri doldurma yerleri gelmiyor

Spotify premiuma kayıt olmak için uğraşıyorum fakat kart bilgileri kısmına gelmiyor bilgiler girilmiyor birkaç arkadaşımdada durum aynı . Kayıt olmak için kod alıyorlar farklı sitelerden nasıl halledebiliriz. Premiuma kayıt olmak için

  • Newbie
  •  Spotify premiuma kayıt olmak için uğraşıyorum fakat kart bilgileri kısmına gelmiyor bilgiler girilmiyor birkaç arkadaşımdada durum aynı . Kayıt olmak için kod alıyorlar farklı sitelerden nasıl ...
  • luein
  • Newbie
  • 896 Views
  • 1 replies
  • 0 likes
  • Windows
  • 896 Views
  • 1 replies
  • 0 likes

Solved!! it says that my payment failed on the application but not the website

Recently I redeemed an e-gift card for 6 months of premium and then I've been getting notifications on both the application for Windows and the android app that my payment failed. Please help.

  • Casual Listener
  • Recently I redeemed an e-gift card for 6 months of premium and then I've been getting notifications on both the application for Windows and the android app that my payment failed. Please help.
  • eblackrose00
  • Roadie
  • 1539 Views
  • 1 replies
  • 0 likes
  • Android
    Gift Cards
    payment issues
    Premium
    Windows
  • 1539 Views
  • 1 replies
  • 0 likes