Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am living in Zambia and traveling to other countries. If I pay for Spotify Premium but the country isn't on the list below, will it work? https://support.spotify.com/us/learn-more/faq/#!/article/Availability-in-overseas-territories
Casual Listener
I am living in Zambia and traveling to other countries. If I pay for Spotify Premium but the country isn't on the list below, will it work? https://support.spotify.com/us/learn-more/faq/#!...
MattSuda
Spotify Star
4747 Views
2 replies
0 likes
Hi,I am trying to update/change my card info. I don't use my old card. But site is not changing my cards information. Always gives a 'payment failed' warning. I called the bank and learned that this problem is not about my card. So how can i update m...
Newbie
Hi, I am trying to update/change my card info. I don't use my old card. But site is not changing my cards information. Always gives a 'payment failed' warning. I called the bank and ...
Luke
Community Legend
631 Views
1 replies
0 likes
I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing happend and If something happend it was only loading page again....
Newbie
...append and If something happend it was only loading page again. I tried it on notebook (Windows) and on phone (iPhone) and it did same thing so can you help me please what I can do? Or if Im d...
Alfredo
Roadie
760 Views
1 replies
0 likes
Spotify premiuma kayıt olmak için uğraşıyorum fakat kart bilgileri kısmına gelmiyor bilgiler girilmiyor birkaç arkadaşımdada durum aynı . Kayıt olmak için kod alıyorlar farklı sitelerden nasıl halledebiliriz. Premiuma kayıt olmak için
Newbie
Spotify premiuma kayıt olmak için uğraşıyorum fakat kart bilgileri kısmına gelmiyor bilgiler girilmiyor birkaç arkadaşımdada durum aynı . Kayıt olmak için kod alıyorlar farklı sitelerden nasıl ...
luein
Newbie
1015 Views
1 replies
0 likes
Recently I redeemed an e-gift card for 6 months of premium and then I've been getting notifications on both the application for Windows and the android app that my payment failed. Please help.
Casual Listener
Recently I redeemed an e-gift card for 6 months of premium and then I've been getting notifications on both the application for Windows and the android app that my payment failed. Please help.
eblackrose00
Roadie
1662 Views
1 replies
0 likes