Announcements

Help Wizard

Step 1

NEXT STEP

Topics with Label: country change

Labels

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1367 Views
  • 19 replies
  • 1 likes
  • 1367 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47302 Views
  • 20 replies
  • 3 likes
  • 47302 Views
  • 20 replies
  • 3 likes

Superuser Contribution Student premium change country from US to Canada.

PlanStudent PremiumCountryCanada DeviceXiaomi Mi 9 liteOperating SystemAndroid My Question or IssueHello all,I was a student in the US and I subscribed to Spotify student premium in the US. Now, I moved to Canada to continue my studies and here is my...

  • Newbie
  • Plan Student Premium Country Canada   Device Xiaomi Mi 9 lite Operating System Android   My Question or Issue Hello all, I was a student in the US and I subscribed to Spotify ...
  • Ver
  • Spotify Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • country change
    payment methods
    Student Discount Canada
    student premium
    Student premium help
  • 405 Views
  • 1 replies
  • 0 likes

Does 1-year subscription lose when I change country in payment?

I have a 1-year premium subscription. I'm about to move to another country so I have to update my payment to that country. But will I lose my 1-year subscription and be charged for a new one or will it be charged when my current subscription end?

  • Visitor
  • I have a 1-year premium subscription. I'm about to move to another country so I have to update my payment to that country. But will I lose my 1-year subscription and be charged for a new one or will ...
  • Billy-J
  • Spotify Star
  • 607 Views
  • 1 replies
  • 0 likes
  • country change
    Premium
    Subscription
  • 607 Views
  • 1 replies
  • 0 likes

Country change issue and now overcharged

My husband decided to upgrade to the family plan and when I tried to join, it said that I need to have the same address as his (his account was set on Singapore, where as mine is set on US). Unfortunately I couldn't change my country to Singapore bec...

  • Casual Listener
  • My husband decided to upgrade to the family plan and when I tried to join, it said that I need to have the same address as his (his account was set on Singapore, where as mine is set on US). Unfortun...
  • 23473601
  • Casual Listener
  • 568 Views
  • 2 replies
  • 0 likes
  • Account
    country change
    Subscription
  • 568 Views
  • 2 replies
  • 0 likes

Solved!! Changing Country Question

HiIf I change country, will I lose my existing playlists?Thanks 

  • Regular
  • Hi If I change country, will I lose my existing playlists? Thanks  
  • OneByBoo
  • Roadie
  • 436 Views
  • 1 replies
  • 0 likes
  • country change
  • 436 Views
  • 1 replies
  • 0 likes

Solved!! Will my saved tracks and playlists survive a change in country?

Hi - I moved from the US to Canada some time ago and I'm trying to fully migrate my Spotify Premium account to Canada, since I can't simply change my payment information to a new country. I found this article - https://support.spotify.com/ca-en/accou...

  • Regular
  • Hi - I moved from the US to Canada some time ago and I'm trying to fully migrate my Spotify Premium account to Canada, since I can't simply change my payment information to a new country.   I ...
  • Bittencourt
  • Spotify Star
  • 1019 Views
  • 3 replies
  • 0 likes
  • canada
    country change
    save data
  • 1019 Views
  • 3 replies
  • 0 likes

Solved!! changing country

PlanPremiumCountry US and moved to SADevice(iPhone Operating System(iOS 10) My Question or Issue since Spotify now available in Suadi Arabia I'm going to change country but I`m afraid that changing countries could delete some songs on my music librar...

  • Newbie
  • Plan Premium Country  US and moved to SA Device (iPhone 😎 Operating System (iOS 10)   My Question or Issue  since Spotify now available in Suadi Arabia I'm going t...
  • jsannn
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • country change
    Premium
    Subscription
  • 346 Views
  • 1 replies
  • 0 likes

Can't change my country nor payment method

I moved permanently to Belgium and my account is UK. Following the help instructions, I tried to update payment method but it refuses and tells me it doesn't match my region (obviously). Then, over to the account detail page, I can't change my countr...

  • Casual Listener
  • I moved permanently to Belgium and my account is UK. Following the help instructions, I tried to update payment method but it refuses and tells me it doesn't match my region (obviously). Then, over t...
  • Maxim
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • Account Details
    country change
    Payment
    Premium
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Form of Payment issue

Hello,So I recently moved countries and I'm trying to change my form of payment to my new card. When attemp to do so it rejects my new card beacuse it doesn't belong to the country listed in my account's configurations, so I go to settings to change ...

  • Newbie
  • Hello, So I recently moved countries and I'm trying to change my form of payment to my new card. When attemp to do so it rejects my new card beacuse it doesn't belong to the country listed in my acc...
  • SergioDavid
  • Roadie
  • 983 Views
  • 1 replies
  • 0 likes
  • country change
    Payment Problems
    Subscription
  • 983 Views
  • 1 replies
  • 0 likes

Solved!! I live in Hong Kong, but only have a South African credit card. How can I 'hack' a way to upgrade?

I live in Hong Kong, but only have a South African credit card. How can I 'hack' a way to upgrade my account to premium? I tried paying via PayPal, but Spotify picked up it was a South African credit card. I understand Spotify isn't available in Sout...

  • Visitor
  • I live in Hong Kong, but only have a South African credit card. How can I 'hack' a way to upgrade my account to premium? I tried paying via PayPal, but Spotify picked up it was a South African credit...
  • user-removed
  • Not applicable
  • 1667 Views
  • 3 replies
  • 1 likes
  • country change
    Credit card not accepted
    credit cards
    Premium help
    Premium Paypal
  • 1667 Views
  • 3 replies
  • 1 likes

Cant use canadian credit card to change from australian subscription

I have an Australian subscription but am currently living in Canada. Whenever I try to change to Canada firstly it is asking for a charge in Euro. Still when I try use either of my canadian cards I get the error message "Oops, seems your card or paym...

  • Newbie
  • I have an Australian subscription but am currently living in Canada. Whenever I try to change to Canada firstly it is asking for a charge in Euro. Still when I try use either of my canadian cards I g...
  • 232 Views
  • 0 replies
  • 0 likes
  • country change
    Credit Card
    Subscription
  • 232 Views
  • 0 replies
  • 0 likes

Changing countries for premium users is annoying, unnecessary and downright stupid

It is one of the WORST systems I've ever seen. You pay the app and you get WORSE profil control then someone who's using it for free. That's complete BULL**bleep**. Allow the premium users to change the country NO MATTER where they **bleep**ing come ...

  • Newbie
  • It is one of the WORST  systems I've ever seen. You pay the app and you get WORSE profil control then someone who's using it for free. That's complete BULL**bleep**. Allow the premium users to c...
  • 178 Views
  • 0 replies
  • 0 likes
  • country change
  • 178 Views
  • 0 replies
  • 0 likes