Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Moderator
- 13194 Views
- 6 replies
- 0 likes
- 13194 Views
- 6 replies
- 0 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 1303 Views
- 19 replies
- 1 likes
- 1303 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
-
-
- Casual Listener
- 47225 Views
- 20 replies
- 3 likes
- 47225 Views
- 20 replies
- 3 likes
I bought a Premium Family but after changing my wifi password, all premium features are gone
PlanPremium FamilyCountryPhilippinesDeviceSamsung Galaxy A01, HP LaptopOperating SystemAndroid, Windows 10 My Question or IssueI bought a Premium Family last January 7, I still have the receipt, however after we changed our wifi password today, Janua...
- Plan Premium Family Country Philippines Device Samsung Galaxy A01, HP Laptop Operating System Android, Windows 10 My Question or Issue I bought a Premium Family last January 7, I sti...
-
-
- Spotify Star
- 228 Views
- 5 replies
- 0 likes
-
Premium family
- 228 Views
- 5 replies
- 0 likes
Superuser Contribution Does Premium membership stack?
My Question or IssueI bought a Premium Family membership whilst having ongoing Premium Duo membership. Will the Premium family membership renew right after the Premium Duo membership or for how long would I have to wait for the membership status to u...
- My Question or Issue I bought a Premium Family membership whilst having ongoing Premium Duo membership. Will the Premium family membership renew right after the Premium Duo membership or for how lon...
-
-
- Moderator
- 267 Views
- 1 replies
- 0 likes
-
PremiumPremium DuoPremium familySubscriptions
- 267 Views
- 1 replies
- 0 likes
Unable to change from Premium Family to Premium Student
My Question or IssueI have received a confirmation email from SheerID that verifies my Student discount (received in October), but when I follow the link and press "Change plan" and choose the student premium plan, it just brings me to a page that sa...
- My Question or Issue I have received a confirmation email from SheerID that verifies my Student discount (received in October), but when I follow the link and press "Change plan" and choose ...
-
-
- Composer
- 352 Views
- 1 replies
- 0 likes
-
change planPremium familyPremium Student
- 352 Views
- 1 replies
- 0 likes
My Subscription changed without my knowledge or permission
PlanPremium (changed to Premium Family)CountryUSA My Question or Issue Hello,At some point in the past month, my subscription was changed without my knowledge or permission. I used to have Premium (Individual) and successfully added the free Hulu sub...
- Plan Premium (changed to Premium Family) Country USA My Question or Issue Hello, At some point in the past month, my subscription was changed without my knowledge or permission....
-
-
- Newbie
- 4138 Views
- 20 replies
- 14 likes
-
HuluPremium family
- 4138 Views
- 20 replies
- 14 likes
Premium for Family is gone for the whole family
Since today morning my spotify premium is gone for me and the rest of the family. The last payment was the 12th of May so I don't know what happened. Can anyone help me please?
- Since today morning my spotify premium is gone for me and the rest of the family. The last payment was the 12th of May so I don't know what happened. Can anyone help me please?
-
-
- Casual Listener
- 354 Views
- 2 replies
- 0 likes
-
Premium family
- 354 Views
- 2 replies
- 0 likes
Spotify premium not working
PlanPremium Family BrazilOperating SystemAndroid PieIn my page i can see that my signature is premium, both every try to log on application I only have free status. I had already logged odd an on a lot of times.
- Plan Premium Family Brazil Operating System Android Pie In my page i can see that my signature is premium, both every try to log on application I only have free status. I had already logged odd a...
-
-
- Spotify Star
- 3134 Views
- 9 replies
- 2 likes
-
Premium family
- 3134 Views
- 9 replies
- 2 likes
Solved!! premium family
I want to upgrade my free spotify account to a premium family. I see when I want to try the normal premium I can begin with 30 day's for free/testing. Is this also possible when I want to subscibe to premium family?
- I want to upgrade my free spotify account to a premium family. I see when I want to try the normal premium I can begin with 30 day's for free/testing. Is this also possible when I want to subscibe to...
-
-
- Roadie
- 1346 Views
- 3 replies
- 0 likes
-
Premium family
- 1346 Views
- 3 replies
- 0 likes
I cant join family premium ??
PlanPremiumCountry IndonesiaDeviceNokia 6Operating SystemAndroidOreo My Question or Issue Hi, in 2016 i was join family premium with my siblings for a 12 month, and now i cant join family premium (my co-workers) with the same account. It said that "m...
- Plan Premium Country Indonesia Device Nokia 6 Operating System AndroidOreo My Question or Issue Hi, in 2016 i was join family premium with my siblings for a 12 month, and...
-
-
- Spotify Star
- 262 Views
- 1 replies
- 0 likes
-
Premium family
- 262 Views
- 1 replies
- 0 likes
vcc for premium family payment?
hello guys, im from indonesiai wonder if i can pay the premium family subscription with virtual credit card/number?i dont have any physical card right now, so i wonder if i can paying the family subscription w/ vcc instead just for current payment.ca...
- hello guys, im from indonesia i wonder if i can pay the premium family subscription with virtual credit card/number? i dont have any physical card right now, so i wonder if i can paying the...
-
-
- Spotify Star
- 1134 Views
- 1 replies
- 0 likes
-
PremiumPremium familyvcc
- 1134 Views
- 1 replies
- 0 likes
Going from premium to family plan
PlanFree/PremiumCountry Canada DeviceSamsung Galaxy S8+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Right now I currently have the 3 month trial for .99 cents, and I was wondering how I go about from switching this to ...
- Plan Free/Premium Country Canada Device Samsung Galaxy S8+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Right now I currently ...
-
-
- Spotify Star
- 322 Views
- 1 replies
- 0 likes
-
Premium 3 Month TrialPremium family
- 322 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Suddenly Charge Premium Family Subscription
Plan Premium Country Indonesia Device (Samsung Tab A 8.0 with S-Pen) Operating System (Android Nougat) My Question or Issue I have been charged for a premium family subscription without my knowledge and I don't receive any receipt from Spotify except...
- Plan Premium Country Indonesia Device (Samsung Tab A 8.0 with S-Pen) Operating System (Android Nougat) My Question or Issue I have been charged for a premium family s...
-
-
- Roadie
- 1536 Views
- 1 replies
- 0 likes
-
Premium 3 Month TrialPremium familySubscription
- 1536 Views
- 1 replies
- 0 likes
Can's see music in Premium family plan
My husband uprgraded to the Premium family plan and invited me. When I log in the account does show that I am part of the family plan. But when I click on Songs or Albums, nothing shows up. It has the message "Your favouite songs will appear here". W...
- My husband uprgraded to the Premium family plan and invited me. When I log in the account does show that I am part of the family plan. But when I click on Songs or Albums, nothing shows up. It has th...
-
-
- Spotify Star
- 254 Views
- 1 replies
- 0 likes
-
Premium family
- 254 Views
- 1 replies
- 0 likes
Superuser Contribution Premium family doesn‘t work
Hey guys. my boyfriend (living with me) and me wanted to share a family premium account. He couldn‘t even „accept“ the invitation, he couldn‘t be confirmed even though it is the same adress. Now we tried it with two accounts of myself, today I paid f...
- Hey guys. my boyfriend (living with me) and me wanted to share a family premium account. He couldn‘t even „accept“ the invitation, he couldn‘t be confirmed even though it is the same adress....
-
-
- Roadie
- 249 Views
- 1 replies
- 0 likes
-
Premium family
- 249 Views
- 1 replies
- 0 likes
Premium for family
All of a sudden my premium family account has stopped and all i have is free. I am unsure as to what happened as i have had the same account for over 6 months now.
- All of a sudden my premium family account has stopped and all i have is free. I am unsure as to what happened as i have had the same account for over 6 months now.
-
-
- Casual Listener
- 257 Views
- 1 replies
- 0 likes
-
Premium family
- 257 Views
- 1 replies
- 0 likes
Superuser Contribution Subscribed to Premium Family - how to find adress?
Hi, today I thought it would be a good idea to subscribe for spotify premium family.In the process for scubscribing to this offer I was pleased to type in my address so I did so. After finishing the subscription process i send an invitation to my wif...
- Hi, today I thought it would be a good idea to subscribe for spotify premium family. In the process for scubscribing to this offer I was pleased to type in my address so I did so. ...
-
-
- Casual Listener
- 585 Views
- 3 replies
- 0 likes
-
addressPremium family
- 585 Views
- 3 replies
- 0 likes
Superuser Contribution Premium family plan cannot confirm address on the account I invited
I invited one account to join my family plan but it says that it can´t confirm the address is the same. It asks for the address as I registered it but I don´t know where to look for it.
- I invited one account to join my family plan but it says that it can´t confirm the address is the same. It asks for the address as I registered it but I don´t know where to look for it.
-
-
- Roadie
- 465 Views
- 1 replies
- 0 likes
-
Premium family
- 465 Views
- 1 replies
- 0 likes