Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
125830 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
51724 Views
87 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
223065 Views
139 replies
12 likes
Plan: Premium Family PlanDevice: Sony Ericsson Xperia RayOperating System: Android 2.3.4Spotify version: 0.6.6.270 I'm unable to log in to my premium Spotify account on my old Android device. When I provide the correct login credentials it gives me a...
Plan: Premium Family Plan Device: Sony Ericsson Xperia Ray Operating System: Android 2.3.4 Spotify version: 0.6.6.270 I'm unable to log in to my premium Spotify account on my o...
Spotify Star
4711 Views
3 replies
1 likes
I am becoming a student next year (September 2022). If I sign up to Spotify as a non-student can I get the student discount next year when I will be student?
I am becoming a student next year (September 2022). If I sign up to Spotify as a non-student can I get the student discount next year when I will be student?
Spotify Star
572 Views
1 replies
0 likes
how to pay for duo plan thru gcash ( philippines)? It only shows paypal tho I already payed via gcash before.
how to pay for duo plan thru gcash ( philippines)? It only shows paypal tho I already payed via gcash before.
Spotify Legend
635 Views
1 replies
0 likes
It's been 3 days i'm trying to get the code from the tiktok offer for the 4 month subscription but i can't find it, please help me. - No it isn't on the page - No it isn't in the link of the page
It's been 3 days i'm trying to get the code from the tiktok offer for the 4 month subscription but i can't find it, please help me. - No it isn't on the page - No it isn't in the ...
Spotify Star
659 Views
1 replies
0 likes
I subscribed to duo and have successfully added my partner. however, on the app it is not under premium only when it was under a browser. why is that? isn't that supposed to be working vise versa? and I also cant change my plan? why? it is so much ha...
I subscribed to duo and have successfully added my partner. however, on the app it is not under premium only when it was under a browser. why is that? isn't that supposed to be working vise versa? an...
Spotify Star
475 Views
1 replies
0 likes
Hey folks, We're getting reports that you're getting an error when trying to update your payment details. The error is: "Oops, something went wrong. Please try again or contact our support team." If you’re experiencing this issue, make sure to add yo...
Hey folks, We're getting reports that you're getting an error when trying to update your payment details. The error is: "Oops, something went wrong. Please try again or contact our su...
Spotify Legend
1877 Views
3 replies
32 likes
Plan Premium Country Pakistan Device Galaxy s10+ Operating System Win 10 My Question or Issue I am trying to get premium in Pakistan via debit card. Both my cards (different banks) are online banking activated but the payment keeps getting declined. ...
Plan Premium Country Pakistan Device Galaxy s10+ Operating System Win 10 My Question or Issue I am trying to get premium in Pakistan via debit ca...
Moderator
21146 Views
47 replies
24 likes
Can you please add bank transfer?
Can you please add bank transfer?
Roadie
417 Views
1 replies
0 likes
Ik heb mijn spotify premieum al een tijdje en die werd elke 31e afgeschreven, maar februari had maar 29 dagen dus werd het 3 maart afgeschreven. Nu is mijn vraag om welke datum het nu dan weer wordt afgeschreven, is dat dan gewoon weer 31 maart of is...
Ik heb mijn spotify premieum al een tijdje en die werd elke 31e afgeschreven, maar februari had maar 29 dagen dus werd het 3 maart afgeschreven. Nu is mijn vraag om welke datum het nu dan weer wordt ...
Spotify Star
1119 Views
3 replies
0 likes
I already have a premium family count with my mail, i had issues with my debit card, so i had to change The card info, when i update my information, tha payment was abpit a simple premium plan, not The family plan, also my parent dont have access to ...
I already have a premium family count with my mail, i had issues with my debit card, so i had to change The card info, when i update my information, tha payment was abpit a simple premium plan, not T...
Spotify
522 Views
1 replies
0 likes
It makes me pay the extra money even though I'm the only one that lives there
It makes me pay the extra money even though I'm the only one that lives there
Spotify Star
414 Views
1 replies
0 likes
Hi. I found I had my email set to @spotify.com so when I registered for my google nest mini it said it sent an email there. Is there a way to reset this as I don't want to tie up the phone lines if its going to be easy enough to do myself. I've chang...
Hi. I found I had my email set to <my accountname>@spotify.com so when I registered for my google nest mini it said it sent an email there. Is there a way to reset this as I don't want...
Spotify Star
583 Views
2 replies
0 likes
But showing it over and over is spam! I already pay! And Spotify is spamming me!
But showing it over and over is spam! I already pay! And Spotify is spamming me!
Spotify Star
426 Views
1 replies
0 likes
Hi, hab am 24.07.20 eine Email von Paypal bekommen das wenn ich mich bei Spotify anmelde und dort Paypal als Zahlungs Methode angebe ich 3 Monate Test Premium Abo bekomme. Hab alles gemacht wie beschrieben aber nirgends taucht etwas mit 3 Monaten auf...
Hi, hab am 24.07.20 eine Email von Paypal bekommen das wenn ich mich bei Spotify anmelde und dort Paypal als Zahlungs Methode angebe ich 3 Monate Test Premium Abo bekomme. Hab alles gemacht wie besch...
Spotify Star
485 Views
1 replies
0 likes
Hi, I have tried making the payment many times, tried Visa, Master and Amex. My country is India. Also started a new account, still the payment doesn't go through. Was trying the 3 month trial offer. The cards are perfectly fine. Spent a lot of time ...
Hi, I have tried making the payment many times, tried Visa, Master and Amex. My country is India. Also started a new account, still the payment doesn't go through. Was trying the 3 month tria...
Roadie
420 Views
1 replies
0 likes
Setiap kali mau bayar pakai xpresi bca family atau apapun tetap tidak bisa, saya yakin isinya sudah benar, mohon bantuannya
Setiap kali mau bayar pakai xpresi bca family atau apapun tetap tidak bisa, saya yakin isinya sudah benar, mohon bantuannya
Roadie
713 Views
1 replies
0 likes
With the bizarre and illogical removal of the Android widget it seems lots of people have mentioned unsubscribing from Premium as a result. I thought it might be interesting (and perhaps a wake-up call for Spotify) to see what an instant hit this has...
With the bizarre and illogical removal of the Android widget it seems lots of people have mentioned unsubscribing from Premium as a result. I thought it might be interesting (and perhaps a w...
Music Fan
2908 Views
15 replies
10 likes
I was supposed to get 3 months Free premium spotify for 0,99€ but i was charged 4,99€ from my credit card. Why?
I was supposed to get 3 months Free premium spotify for 0,99€ but i was charged 4,99€ from my credit card. Why?
Casual Listener
504 Views
2 replies
0 likes
My account was paused and I needed to enter a new payment method. When I did, instead of charging me for the premium subscription I've had for months, it automatically charged me $9.99 for a standard subscription (I was not given an option to choose ...
...void paying and extra $10 to restore service for the whole family. I made the payment using the android app, if that helps.
Community Legend
454 Views
1 replies
0 likes
PlanFreeCountry United StatesDeviceLG-H631/Windows (not UWP)Operating SystemAndroid 6.0/Windows 7/Windows 8.1/Windows 10My Question or IssueHello Spotify Community, I was wondering if there is a way to keep Spotify Ads whilst owning Spotify Premium, ...
Plan Free Country United States Device LG-H631/Windows (not UWP) Operating System Android 6.0/Windows 7/Windows 8.1/Windows 10 My Question or Issue Hello Spotify Community, I...
Spotify Star
596 Views
1 replies
0 likes
