Updated payment method - charged for standard, not premium

Reply

Updated payment method - charged for standard, not premium

arowens829
Casual Listener

My account was paused and I needed to enter a new payment method.  When I did, instead of charging me for the premium subscription I've had for months, it automatically charged me $9.99 for a standard subscription (I was not given an option to choose what level of service).  Can someone help me to remove that erroneous payment for standard so I can pay for premium?  Trying to avoid paying and extra $10 to restore service for the whole family.  I made the payment using the android app, if that helps.

1 Reply

Re: Updated payment method - charged for standard, not premium

Rock Star 15
Rock Star 15

Hey @arowens829, thanks for coming to the Spotify Community!

 

In order to change your subscription level to Premium for Family, please follow this link: www.spotify.com/account/subscription/

Please let me know if there's anything else I can do to help :)

JacobRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS