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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Topics with Label: All Platforms

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45729 Views
  • 16 replies
  • 4 likes
  • 45729 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28829 Views
  • 19 replies
  • 2 likes
  • 28829 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20205 Views
  • 6 replies
  • 1 likes
  • 20205 Views
  • 6 replies
  • 1 likes

[All Platforms][Subscription][India] A recurring annual Premium subscription

I have been using Spotify Premium's annual subscription for the past 2 years. Is there a way to make this a recurring payment. The problem is that when my 2019-2020 ended in December 2020, without any intimation at all, I was just shoved into the Fre...

  • Casual Listener
  • I have been using Spotify Premium's annual subscription for the past 2 years. Is there a way to make this a recurring payment. The problem is that when my 2019-2020 ended in December 2020, without an...
  • Jose_M
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 226 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] US customer preferential treatment over UK customers

So if I was an American Spotify Premium Student account holder I would receive Hulu and Showcase, along with goodness what else, but because we are UK residents, we only get Headspace? Do you think is little of your UK customer base?

  • Visitor
  • So if I was an American Spotify Premium Student account holder I would receive Hulu and Showcase, along with goodness what else, but because we are UK residents, we only get Headspace?  Do you t...
  • Maxim
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 352 Views
  • 1 replies
  • 0 likes

[All Platforms][Playlists] Be honest

What about a simple and fast way to cancel a Spotify plan ? The instructions don't work...

  • Regular
  • What about a simple and fast way to cancel a Spotify plan ?  The instructions don't work...
  • Luan
  • Spotify Star
  • 281 Views
  • 5 replies
  • 0 likes
  • All Platforms
    Playlists
  • 281 Views
  • 5 replies
  • 0 likes

[All Platforms] Change from Duo back to Single member premium

I recently signed up for a duo plan (changed my plan from a Premium to a Duo), and then realized I didn't need it right now. But when I go to my "account" page, it will not allow me to change my plan back to a regular premium plan. It gives me the fo...

  • Visitor
  • I recently signed up for a duo plan (changed my plan from a Premium to a Duo), and then realized I didn't need it right now.     But when I go to my "account" page, it will not allow...
  • Billy-J
  • Spotify Star
  • 1311 Views
  • 1 replies
  • 0 likes
  • All Platforms
  • 1311 Views
  • 1 replies
  • 0 likes

[All Platforms] Exsisting Loyal Customers

Only new customers get months free, long standing loyal customers get nothing

  • Casual Listener
  • Only new customers get months free, long standing loyal customers get nothing 
  • Rick37
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • All Platforms
  • 196 Views
  • 2 replies
  • 0 likes

Superuser Contribution [All Platforms][Browse] Getting billed for free account

I get billed monthly for a free account. When I log in it offers me the chance to upgrade to premium. The ONE I ALREADY PAY FOR. There’s no way to contact support. Instead I have to use my time for the COMMUNITY. Yet SPOTIFY is the one that should he...

  • Visitor
  • I get billed monthly for a free account. When I log in it offers me the chance to upgrade to premium. The ONE I ALREADY PAY FOR. There’s no way to contact support. Instead I have to use my time for t...
  • Ivan
  • Spotify Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Browse
  • 162 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] Partner can't login to Duo, even though we live at same address-international

I have upgraded to a Premium Duo account with my partner. We live together in Vietnam, but my account is registered in the USA because I established the account years ago when in the USA, I am a US citizen and only have bank accounts there for paymen...

  • Visitor
  • I have upgraded to a Premium Duo account with my partner. We live together in Vietnam, but my account is registered in the USA because I established the account years ago when in the USA, I am a US c...
  • OneByBoo
  • Community Legend
  • 433 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 433 Views
  • 1 replies
  • 0 likes

[All Platforms][Developer] Cant buy Duo premium, no matter the option

Cant buy Duo premium on south africa store, no matter the option it always defaults to mobile(vodacom) payment which is more expensive and i dont have a vodacom cell number, Fix your site and improve your support agents, They dont actually read what ...

  • Casual Listener
  • Cant buy Duo premium on south africa store, no matter the option it always defaults to mobile(vodacom) payment which is more expensive and i dont have a vodacom cell number, Fix your site and improve...
  • 181 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Developer
  • 181 Views
  • 0 replies
  • 0 likes

[All Platforms][Partnership] Spotify during an exchange year

I'm an exchange student and i would like to get spotify premium during the exchage, but the price should be the same as the host country. For example, i'm having the exchange in Turkey, so i should pay as a turkish, if i have the exchange in Italy i ...

  • Visitor
  • I'm an exchange student and i would like to get spotify premium during the exchage, but the price should be the same as the host country. For example, i'm having the exchange in Turkey, so i should p...
  • OneByBoo
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Partnership
  • 135 Views
  • 1 replies
  • 0 likes

[All Platforms][Playlists] Remove adverts for podcasts from my Release Radar playlist

Whilst listening to my Release Radar playlist this morning I found there was an advert in the playlist for "'Transmissions' The Definitive Story of New Order & Joy Division". Why was this? I pay for Spotify so I don't have to listen to adverts, and I...

  • Casual Listener
  • Whilst listening to my Release Radar playlist this morning I found there was an advert in the playlist for "'Transmissions' The Definitive Story of New Order & Joy Division". Why was this? I pay ...
  • DonnieDarkOh
  • Music Fan
  • 143 Views
  • 1 replies
  • 1 likes
  • All Platforms
    Playlists
  • 143 Views
  • 1 replies
  • 1 likes

Superuser Contribution [All Platforms][Social] Premium host subscription $50/month

Add a premium subscription of say $50/month for professional dance/music/gym instructors. As a instructor i should be able to give out a link during the class which enables all students (not even spotify premium subscribers) to join the group class f...

  • Visitor
  • Add a premium subscription of say $50/month for professional dance/music/gym instructors. As a instructor i should be able to give out a link during the class which enables all students (not eve...
  • Xenia
  • Moderator
  • 325 Views
  • 1 replies
  • 2 likes
  • All Platforms
    Social
  • 325 Views
  • 1 replies
  • 2 likes

[All Platforms][Subscription] Cancelling premium with Google Nest Promotion

So I signed up for Premium to get the Google Nest. It's been 15 days and the Nest hasn't been dispatched yet. I'm wondering if they're waiting to do so until I've paid for another month...Has anyone previously signed up for Premium to get the Google ...

  • Newbie
  • So I signed up for Premium to get the Google Nest. It's been 15 days and the Nest hasn't been dispatched yet. I'm wondering if they're waiting to do so until I've paid for another month... Has anyon...
  • Billy-J
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 258 Views
  • 1 replies
  • 0 likes

[All Platforms][Subscription] Both have premium account already can we join a single duo account?

I want to set up a duo account but may partner and I both have a premium account currently. Can we join a single duo account and keep all our saved music etc?

  • Visitor
  • I want to set up a duo account but may partner and I both have a premium account currently. Can we join a single duo account and keep all our saved music etc?
  • Billy-J
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 238 Views
  • 1 replies
  • 0 likes

[All Platforms][Partnership] Change country for Spotify Premium

Hello there, I am facing difficulties to change my account from Germany to Italy. I was a student in Germany and now I am back to Italy. How can I change the country and let the people in my family be added to my Spotify premium family? I paid alread...

  • Casual Listener
  • Hello there,    I am facing difficulties to change my account from Germany to Italy. I was a student in Germany and now I am back to Italy. How can I change the country and let the people...
  • OneByBoo
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Partnership
  • 272 Views
  • 1 replies
  • 0 likes

[Subscription] Spotify says I've used up my student discount, but I only used it for two years?

Hi all, I just found out that Spotify has been charging me full price since November, when I should be receiving the student discount. I know you can only renew it three times (therefore using the discount for four years) but I have only renewed it t...

  • Visitor
  • Hi all,   I just found out that Spotify has been charging me full price since November, when I should be receiving the student discount. I know you can only renew it three times (therefore usi...
  • OneByBoo
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads during a pandemic

I'm not expecting free, and the likelihood of reduced premium is laughable at best - but could Spotify reduce the number of Spotify premium ads while everyone is stuck at home due to the Cornavirus? I know the company needs revenue, but think about t...

  • Visitor
  • I'm not expecting free, and the likelihood of reduced premium is laughable at best - but could Spotify reduce the number of Spotify premium ads while everyone is stuck at home due to the Cornavirus? ...
  • Peter
  • Spotify Legend
  • 294 Views
  • 2 replies
  • 2 likes
  • All Platforms
    Other
  • 294 Views
  • 2 replies
  • 2 likes

Superuser Contribution reduce corona ads on free play

I love music, it is my getaway. Corona has me locked in and quite frankly I dont need an ad every 15 minutes to remind me I am self isolating. Please.. we get these ads from every place we look, internet, tv, phone, radio and now spotify. Please can ...

  • Visitor
  • I love music, it is my getaway. Corona has me locked in and quite frankly I dont need an ad every 15 minutes to remind me I am self isolating.  Please.. we get these ads from every place we look...
  • user-removed
  • Not applicable
  • 471 Views
  • 2 replies
  • 0 likes
  • All Platforms
    Other
  • 471 Views
  • 2 replies
  • 0 likes

[All Platforms][Subscription] Not eligible for Individual premium plan

I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that: It looks like you’re not eligible for that offer, but we found more...

  • Newbie
  • I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that:   It loo...
  • Beauseph
  • Newbie
  • 4837 Views
  • 2 replies
  • 0 likes
  • All Platforms
    Subscription
  • 4837 Views
  • 2 replies
  • 0 likes

[All Platforms][Subscription] Canceling 6 month trail early - will it continue?

I have a 6 month premium trail. If i cancel early (revert to free account), will the trial continue for the remainder of the months? Thanks!

  • Visitor
  • I have a 6 month premium trail. If i cancel early (revert to free account), will the trial continue for the remainder of the months? Thanks!  
  • Billy-J
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 315 Views
  • 1 replies
  • 0 likes

Solved!! [All Platforms][Subscription] Spotify Premium + Hulu

Hello! I currently am using the Spotify Premium with Hulu plan for $9.99/month, that I was luckily able to attain before the end of 2019. Since I will be attending college soon, I plan to the Premium for Students plan that also includes Hulu (and SHO...

  • Not applicable
  • Hello! I currently am using the Spotify Premium with Hulu plan for $9.99/month, that I was luckily able to attain before the end of 2019. Since I will be attending college soon, I plan to the Pr...
  • Billy-J
  • Spotify Star
  • 583 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 583 Views
  • 1 replies
  • 0 likes