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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

154455 Views

69 replies

10 likes

Premium for Family
  • 154455 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

100874 Views

89 replies

4 likes

  • 100874 Views
  • 89 replies
  • 4 likes

Superuser Contribution [All Platforms] Change from Duo back to Single member premium

I recently signed up for a duo plan (changed my plan from a Premium to a Duo), and then realized I didn't need it right now. But when I go to my "account" page, it will not allow me to change my plan back to a regular premium plan. It gives me the fo...

Visitor

I recently signed up for a duo plan (changed my plan from a Premium to a Duo), and then realized I didn't need it right now.     But when I go to my "account" page, it will not allow...

Alex

Spotify Legend

3966 Views

3 replies

0 likes

All Platforms
  • 3966 Views
  • 3 replies
  • 0 likes

[All Platforms][Subscription][India] A recurring annual Premium subscription

I have been using Spotify Premium's annual subscription for the past 2 years. Is there a way to make this a recurring payment. The problem is that when my 2019-2020 ended in December 2020, without any intimation at all, I was just shoved into the Fre...

Casual Listener

I have been using Spotify Premium's annual subscription for the past 2 years. Is there a way to make this a recurring payment. The problem is that when my 2019-2020 ended in December 2020, without an...

Jose_M

Spotify Star

925 Views

1 replies

0 likes

All Platforms
Other
  • 925 Views
  • 1 replies
  • 0 likes

Superuser Contribution reduce corona ads on free play

I love music, it is my getaway. Corona has me locked in and quite frankly I dont need an ad every 15 minutes to remind me I am self isolating. Please.. we get these ads from every place we look, internet, tv, phone, radio and now spotify. Please can ...

Visitor

I love music, it is my getaway. Corona has me locked in and quite frankly I dont need an ad every 15 minutes to remind me I am self isolating.  Please.. we get these ads from every place we look...

user-removed

Not applicable

948 Views

2 replies

0 likes

All Platforms
Other
  • 948 Views
  • 2 replies
  • 0 likes

[All Platforms][Other] US customer preferential treatment over UK customers

So if I was an American Spotify Premium Student account holder I would receive Hulu and Showcase, along with goodness what else, but because we are UK residents, we only get Headspace? Do you think is little of your UK customer base?

Visitor

So if I was an American Spotify Premium Student account holder I would receive Hulu and Showcase, along with goodness what else, but because we are UK residents, we only get Headspace?  Do you t...

Maxim

Spotify Star

732 Views

1 replies

0 likes

All Platforms
Other
  • 732 Views
  • 1 replies
  • 0 likes

[All Platforms][Playlists] Be honest

What about a simple and fast way to cancel a Spotify plan ? The instructions don't work...

Regular

What about a simple and fast way to cancel a Spotify plan ?  The instructions don't work...

Luan

Spotify Star

946 Views

5 replies

0 likes

All Platforms
Playlists
  • 946 Views
  • 5 replies
  • 0 likes

[All Platforms] Exsisting Loyal Customers

Only new customers get months free, long standing loyal customers get nothing

Casual Listener

Only new customers get months free, long standing loyal customers get nothing 

Rick37

Casual Listener

1254 Views

2 replies

0 likes

All Platforms
  • 1254 Views
  • 2 replies
  • 0 likes

Superuser Contribution [All Platforms][Browse] Getting billed for free account

I get billed monthly for a free account. When I log in it offers me the chance to upgrade to premium. The ONE I ALREADY PAY FOR. There’s no way to contact support. Instead I have to use my time for the COMMUNITY. Yet SPOTIFY is the one that should he...

Visitor

I get billed monthly for a free account. When I log in it offers me the chance to upgrade to premium. The ONE I ALREADY PAY FOR. There’s no way to contact support. Instead I have to use my time for t...

Ivan

Spotify Legend

483 Views

1 replies

0 likes

All Platforms
Browse
  • 483 Views
  • 1 replies
  • 0 likes

[All Platforms][Partnership] Spotify during an exchange year

I'm an exchange student and i would like to get spotify premium during the exchage, but the price should be the same as the host country. For example, i'm having the exchange in Turkey, so i should pay as a turkish, if i have the exchange in Italy i ...

Visitor

I'm an exchange student and i would like to get spotify premium during the exchage, but the price should be the same as the host country. For example, i'm having the exchange in Turkey, so i should p...

OneByBoo

Roadie

723 Views

1 replies

0 likes

All Platforms
Partnership
  • 723 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Other] Partner can't login to Duo, even though we live at same address-international

I have upgraded to a Premium Duo account with my partner. We live together in Vietnam, but my account is registered in the USA because I established the account years ago when in the USA, I am a US citizen and only have bank accounts there for paymen...

Visitor

I have upgraded to a Premium Duo account with my partner. We live together in Vietnam, but my account is registered in the USA because I established the account years ago when in the USA, I am a US c...

OneByBoo

Roadie

1091 Views

1 replies

0 likes

All Platforms
Other
  • 1091 Views
  • 1 replies
  • 0 likes

[All Platforms][Developer] Cant buy Duo premium, no matter the option

Cant buy Duo premium on south africa store, no matter the option it always defaults to mobile(vodacom) payment which is more expensive and i dont have a vodacom cell number, Fix your site and improve your support agents, They dont actually read what ...

Casual Listener

Cant buy Duo premium on south africa store, no matter the option it always defaults to mobile(vodacom) payment which is more expensive and i dont have a vodacom cell number, Fix your site and improve...

526 Views

0 replies

0 likes

All Platforms
Developer
  • 526 Views
  • 0 replies
  • 0 likes

[All Platforms][Subscription] Cancelling premium with Google Nest Promotion

So I signed up for Premium to get the Google Nest. It's been 15 days and the Nest hasn't been dispatched yet. I'm wondering if they're waiting to do so until I've paid for another month...Has anyone previously signed up for Premium to get the Google ...

Newbie

So I signed up for Premium to get the Google Nest. It's been 15 days and the Nest hasn't been dispatched yet. I'm wondering if they're waiting to do so until I've paid for another month... Has anyon...

Billy-J

Spotify Star

675 Views

1 replies

0 likes

All Platforms
Subscription
  • 675 Views
  • 1 replies
  • 0 likes

[All Platforms][Playlists] Remove adverts for podcasts from my Release Radar playlist

Whilst listening to my Release Radar playlist this morning I found there was an advert in the playlist for "'Transmissions' The Definitive Story of New Order & Joy Division". Why was this? I pay for Spotify so I don't have to listen to adverts, and I...

Regular

Whilst listening to my Release Radar playlist this morning I found there was an advert in the playlist for "'Transmissions' The Definitive Story of New Order & Joy Division". Why was this? I pay ...

DonnieDarkOh

Music Fan

664 Views

1 replies

1 likes

All Platforms
Playlists
  • 664 Views
  • 1 replies
  • 1 likes

Superuser Contribution [All Platforms][Social] Premium host subscription $50/month

Add a premium subscription of say $50/month for professional dance/music/gym instructors. As a instructor i should be able to give out a link during the class which enables all students (not even spotify premium subscribers) to join the group class f...

Visitor

Add a premium subscription of say $50/month for professional dance/music/gym instructors. As a instructor i should be able to give out a link during the class which enables all students (not eve...

Xenia

Spotify Legend

1635 Views

1 replies

2 likes

All Platforms
Social
  • 1635 Views
  • 1 replies
  • 2 likes

[All Platforms][Subscription] Both have premium account already can we join a single duo account?

I want to set up a duo account but may partner and I both have a premium account currently. Can we join a single duo account and keep all our saved music etc?

Visitor

I want to set up a duo account but may partner and I both have a premium account currently. Can we join a single duo account and keep all our saved music etc?

Billy-J

Spotify Star

610 Views

1 replies

0 likes

All Platforms
Subscription
  • 610 Views
  • 1 replies
  • 0 likes

[All Platforms][Partnership] Change country for Spotify Premium

Hello there, I am facing difficulties to change my account from Germany to Italy. I was a student in Germany and now I am back to Italy. How can I change the country and let the people in my family be added to my Spotify premium family? I paid alread...

Casual Listener

Hello there,    I am facing difficulties to change my account from Germany to Italy. I was a student in Germany and now I am back to Italy. How can I change the country and let the people...

OneByBoo

Roadie

599 Views

1 replies

0 likes

All Platforms
Partnership
  • 599 Views
  • 1 replies
  • 0 likes

[Subscription] Spotify says I've used up my student discount, but I only used it for two years?

Hi all, I just found out that Spotify has been charging me full price since November, when I should be receiving the student discount. I know you can only renew it three times (therefore using the discount for four years) but I have only renewed it t...

Visitor

Hi all,   I just found out that Spotify has been charging me full price since November, when I should be receiving the student discount. I know you can only renew it three times (therefore usi...

OneByBoo

Roadie

662 Views

1 replies

0 likes

All Platforms
Subscription
  • 662 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads during a pandemic

I'm not expecting free, and the likelihood of reduced premium is laughable at best - but could Spotify reduce the number of Spotify premium ads while everyone is stuck at home due to the Cornavirus? I know the company needs revenue, but think about t...

Casual Listener

I'm not expecting free, and the likelihood of reduced premium is laughable at best - but could Spotify reduce the number of Spotify premium ads while everyone is stuck at home due to the Cornavirus? ...

Peter

Spotify Legend

1319 Views

2 replies

2 likes

All Platforms
Other
  • 1319 Views
  • 2 replies
  • 2 likes

[All Platforms][Subscription] Not eligible for Individual premium plan

I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that: It looks like you’re not eligible for that offer, but we found more...

Newbie

I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that:   It look...

Beauseph

Newbie

6304 Views

2 replies

0 likes

All Platforms
Subscription
  • 6304 Views
  • 2 replies
  • 0 likes

[All Platforms][Subscription] Canceling 6 month trail early - will it continue?

I have a 6 month premium trail. If i cancel early (revert to free account), will the trial continue for the remainder of the months? Thanks!

Visitor

I have a 6 month premium trail. If i cancel early (revert to free account), will the trial continue for the remainder of the months? Thanks!  

Billy-J

Spotify Star

768 Views

1 replies

0 likes

All Platforms
Subscription
  • 768 Views
  • 1 replies
  • 0 likes

Solved!! [All Platforms][Subscription] Spotify Premium + Hulu

Hello! I currently am using the Spotify Premium with Hulu plan for $9.99/month, that I was luckily able to attain before the end of 2019. Since I will be attending college soon, I plan to the Premium for Students plan that also includes Hulu (and SHO...

Visitor

Hello! I currently am using the Spotify Premium with Hulu plan for $9.99/month, that I was luckily able to attain before the end of 2019. Since I will be attending college soon, I plan to the Pr...

Billy-J

Spotify Star

1622 Views

1 replies

0 likes

All Platforms
Subscription
  • 1622 Views
  • 1 replies
  • 0 likes