[All Platforms][Subscription] Not eligible for Individual premium plan

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[All Platforms][Subscription] Not eligible for Individual premium plan

Newbie

I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that:

 

It looks like you’re not eligible for that offer, but we found more for you.

 

I am offered either the Family or Student plans. Don't want either of those. Tried on Android, Mac, browser.

 

Has anyone seen this before?

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Re: [All Platforms][Subscription] Not eligible for Individual premium plan

Rock Star 16
Rock Star 16

Hi there @zachary1234

thanks for reaching out to the community !

 

At first, i would recommend trying the same process on a different browser or incognito web page.

 

Another action possible is trying to subscribe using this link.

 

Let me know how it goes 🙂

OneByBooRock Star 16
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