[All Platforms][Subscription] Not eligible for Individual premium plan

[zachary1234]

I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that:

It looks like you’re not eligible for that offer, but we found more for you.

I am offered either the Family or Student plans. Don't want either of those. Tried on Android, Mac, browser.

Has anyone seen this before?

[OneByBoo]

Hi there @zachary1234

thanks for reaching out to the community !

At first, i would recommend trying the same process on a different browser or incognito web page.

Another action possible is trying to subscribe using this link.

Let me know how it goes 🙂

[Beauseph]

Try going into your account and updating payment method if the individual premium subscription is still attached to your account in settings.