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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76198 Views
  • 27 replies
  • 5 likes
  • 76198 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43357 Views
  • 19 replies
  • 2 likes
  • 43357 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31387 Views
  • 17 replies
  • 3 likes
  • 31387 Views
  • 17 replies
  • 3 likes

Superuser Contribution Free premium trial not working

Hi,I started a Spotify premium student subscription yesterday and received an email that my payment was completed. I would get a free month and after that I would be charged for the student subscription. It has been more than 24 hours however and I s...

  • Newbie
  • Hi, I started a Spotify premium student subscription yesterday and received an email that my payment was completed. I would get a free month and after that I would be charged for the student s...
  • Jeremy
  • Spotify
  • 470 Views
  • 1 replies
  • 0 likes
  • Premium
    Student
  • 470 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [India] Issue paying for monthly Premium for Students

Hey folks, We have received reports from users in India who are trying to pay for a monthly Premium for Students subscription using a recurring payment method, but are receiving an error when trying to carry out the payment (see screenshot below). Ch...

Screenshot_20190330-162QQQQ841.jpg
  • Spotify Legend
  • Hey folks,   We have received reports from users in India who are trying to pay for a monthly Premium for Students subscription using a recurring payment method, but are receiving an error w...
  • Novy
  • Moderator
  • 20921 Views
  • 45 replies
  • 53 likes
  • india
    Payment
    Student
  • 20921 Views
  • 45 replies
  • 53 likes

Student plan as a gift

PlanStudentCountryAustria My Question or IssueI would like to get a Student Plan for my daughter as a gift.What ist he best practice to do so?Thanks for any adviceThomas

  • Visitor
  • Plan Student Country Austria   My Question or Issue I would like to get a Student Plan for my daughter as a gift. What ist he best practice to do so? Thanks for any advice Thomas
  • Billy-J
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Student
  • 229 Views
  • 1 replies
  • 0 likes

Plan changed without my knowledge--what next?

PlanStudent Premium w Headspace --> Premium w HeadspaceCountryUK Device(iPhone 8+, PC)Operating System(Windows 10, iOS 14) My Question or IssueMy plan changed from Student Premium to Premium without my awareness. As far as I'm aware I was not informe...

  • Newbie
  • Plan Student Premium w Headspace --> Premium w Headspace Country UK   Device (iPhone 8+, PC) Operating System (Windows 10, iOS 14)   My Question or Issue My plan changed f...
  • Billy-J
  • Spotify Star
  • 678 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
    Student
    student premium
  • 678 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't find my university in the list for Premium subscription

PlanFreeCountryRussiaDeviceAllOperating SystemAll My QuestionFinally, That Spotify got to Russia. But for some reason, the subscription for students still does not work, there is not a single Russian university Maybe I am doing something wrong? And w...

  • Visitor
  • Plan Free Country Russia Device All Operating System All   My Question Finally, That Spotify got to Russia. But for some reason, the subscription for students still does not work, t...
  • Xenia
  • Moderator
  • 779 Views
  • 4 replies
  • 2 likes
  • Russia
    Student
  • 779 Views
  • 4 replies
  • 2 likes

Changing Payment Method from Credit Card to Mobile Bill

Howdy y'all, I'm from the Philippines and currently have a student discount. I'm just going to ask how can I change my payment method to my own mobile bill (Globe). My current payment method is using a virtual credit card app named PayMaya. I'm plann...

  • Regular
  • Howdy y'all, I'm from the Philippines and currently have a student discount.   I'm just going to ask how can I change my payment method to my own mobile bill (Globe). My current payment m...
  • Billy-J
  • Spotify Star
  • 620 Views
  • 3 replies
  • 0 likes
  • Premium
    Student
    Subscription
  • 620 Views
  • 3 replies
  • 0 likes

Solved!! Student discount premium in the UAE

PlanFreeCountryUAEDevice(iPhone XR)Operating System(iOS 13) Why isn’t there a student discount premium subscription plan in the UAE except family or individual premium subscription plan. Will Spotify be adding student discount subscription plan in th...

  • Casual Listener
  • Plan Free Country UAE Device (iPhone XR) Operating System (iOS 13)   Why isn’t there a student discount premium subscription plan in the UAE except family or individual premium s...
  • b__el__s
  • Casual Listener
  • 5225 Views
  • 2 replies
  • 3 likes
  • Student
  • 5225 Views
  • 2 replies
  • 3 likes

Superuser Contribution Student Verification

PlanPremiumCountryTurkeyDeviceiPhone 6sOperating SystemWindows 10 My Question or IssueMy student premium has ended about a month ago. I saw it today and wanted to renew it. But when I try to renew, I'm getting an error says " You have already redeeme...

  • Casual Listener
  • Plan Premium Country Turkey Device iPhone 6s Operating System Windows 10   My Question or Issue My student premium has ended about a month ago. I saw it today and wanted to renew it. B...
  • muratege6
  • Casual Listener
  • 755 Views
  • 6 replies
  • 0 likes
  • Premium
    Student
    Student Discount Turkey
    Subscription
  • 755 Views
  • 6 replies
  • 0 likes

Error subscribing without a Trial on new account

Hiyo, So I'm having trouble with some subscription options for my account. I had an older Spotify account that I wanted to get rid of and transfer my Student subscription over from to a newer one, was tired of the old account and how cluttered it was...

  • Visitor
  • Hiyo,   So I'm having trouble with some subscription options for my account. I had an older Spotify account that I wanted to get rid of and transfer my Student subscription over from to a n...
  • OneByBoo
  • Rising Star 4
  • 283 Views
  • 1 replies
  • 0 likes
  • Student
    Subscription
  • 283 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing from Premium to Student

I'm trying to change my account from Premium to the student discount plan but everytime I click on the student plan, I'm taken to a 404 error page saying that it doesn't exist. I have followed many other people's posts about changing from premium to ...

  • Casual Listener
  • I'm trying to change my account from Premium to the student discount plan but everytime I click on the student plan, I'm taken to a 404 error page saying that it doesn't exist. I have followed many o...
  • amunoz0
  • Casual Listener
  • 653 Views
  • 2 replies
  • 0 likes
  • changing account
    Premium to student
    Student
  • 653 Views
  • 2 replies
  • 0 likes

Solved!! Premium Payment failed

PlanFree -> Premium StudentCountryUSADevice(iPhone 6, Dell Laptop)Operating System(iOS 12.4, Windows 10) My Question or IssueHi, I applied for my premium student account about a month ago, and noticed an error saying that my payment was declined yest...

  • Visitor
  • Plan Free -> Premium Student Country USA Device (iPhone 6, Dell Laptop) Operating System (iOS 12.4, Windows 10)   My Question or Issue Hi, I applied for my premium student account a...
  • OneByBoo
  • Rising Star 4
  • 510 Views
  • 1 replies
  • 0 likes
  • Student
    Visa Prepaid
  • 510 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged €9,99 instead of the €4,99 student discount. I don't know for how long this is going on.

PlanPremiumCountryBelgiumDeviceSamsung galaxy s20+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDear,yesterday i found out spotify charged me 9,99 instead of the 4,99 student discount promo. Note, i am still a student. i...

  • Visitor
  • ...harged me 9,99 instead of the 4,99 student discount promo. Note, i am still a student. i was shocked so i rushed to my account to see if i was still registered as a student and YES i am! i am till august 2...
  • Ivan
  • Spotify Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • charged
    Student
  • 461 Views
  • 1 replies
  • 0 likes

Switching from Student Premium and regular Premium to Family Premium

PlanStudent PremiumCountryUSDeviceiphone 11 Pro My Question or IssueHi! I have a Student Premium account and my brother has a regular premium account! I want to switch to a Family Premium account and was wondering the best way to do that! Do I invite...

  • Casual Listener
  • Plan Student Premium Country US Device iphone 11 Pro   My Question or Issue Hi! I have a Student Premium account and my brother has a regular premium account! I want to switch to a F...
  • Billy-J
  • Spotify Star
  • 616 Views
  • 1 replies
  • 0 likes
  • accounts
    family
    family premium
    Family spotify
    Premium
    Student
    student premium
    Switch
  • 616 Views
  • 1 replies
  • 0 likes

Does Hulu Subscription get Canceled With Spotify Student Cancellation

Plan: StudentCountry: USA My Question or IssueI just cancelled my spotify student subscription. I am not sure if there is anything else that needs to be done to cancel the Hulu subscription that is connected to it. I just want to make sure I won't be...

  • Visitor
  • Plan: Student Country: USA   My Question or Issue I just cancelled my spotify student subscription. I am not sure if there is anything else that needs to be done to cancel the Hulu s...
  • Billy-J
  • Spotify Star
  • 1766 Views
  • 1 replies
  • 0 likes
  • Cancel
    Hulu
    Premium
    Student
    Subscription
  • 1766 Views
  • 1 replies
  • 0 likes

Hulu 99 cent deal and student premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHelloI got the Hulu 99 cent deal last year and it is expiring this month. I also am a student...

  • Casual Listener
  • ...ello I got the Hulu 99 cent deal last year and it is expiring this month. I also am a student and want to get Spotify premium student discount which has Hulu inculded. I know I can't combine both deals, b...
  • user-removed
  • Not applicable
  • 793 Views
  • 3 replies
  • 0 likes
  • Black Friday
    Hulu
    Student
  • 793 Views
  • 3 replies
  • 0 likes

Premium for Students

Plan PremiumCountryCanadaDeviceiPhone 7PlusOperating SystemiOS 10 My Question or IssueI used to be subscribed to the premium students in spotify UK and my discount code lasts until 2020. However, I want to switch to the premium students discount in C...

  • Visitor
  • Plan  Premium Country Canada Device iPhone 7Plus Operating System iOS 10   My Question or Issue I used to be subscribed to the premium students in spotify UK and my discount c...
  • Rene01
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • country
    Premium
    Student
  • 342 Views
  • 1 replies
  • 0 likes

Renewal for student subscription

PlanPremiumCountrySingaporeDeviceRedmi Note 5Operating SystemAndroid 8.1.0 (Oreo) My Question or IssueI actually was on student subscription and thought the subscription would auto last all the way until my student duration end which is in 2 years, u...

  • Visitor
  • Plan Premium Country Singapore Device Redmi Note 5 Operating System Android 8.1.0 (Oreo)   My Question or Issue I actually was on student subscription and thought the subscription w...
  • Rene01
  • Community Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • Student
    Subscription
  • 396 Views
  • 1 replies
  • 0 likes

STUDENT TO PREMIUM INCLUDING HULU

Student/Hulu AccountUSAI currently have a Student Premium account that includes Hulu, I know that if I don't verify I will lose the $4.99 price and start paying $9.99/month; but does this mean I will lose access to Hulu as that bundle isn't available...

  • Visitor
  • Student/Hulu Account USA I currently have a Student Premium account that includes Hulu, I know that if I don't verify I will lose the $4.99 price and start paying $9.99/month; but does this mean I...
  • Billy-J
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • Hulu
    Hulu-spotify
    Student
  • 368 Views
  • 1 replies
  • 0 likes

Cancelled my subscription but I was still charged (student)

PlanPremium (student)CountryEnglandDeviceiPhone 7Operating SystemiOS 12 My Question or Issue Hello! So pretty much I didn’t realise that the prices had raised for student premium to £9.99 monthly and being on £6.65 an hour for sixteen hours a week? C...

  • Visitor
  • Plan Premium (student) Country England Device iPhone 7 Operating System iOS 12   My Question or Issue   Hello! So pretty much I didn’t realise that the prices had raised for student...
  • Billy-J
  • Spotify Star
  • 606 Views
  • 1 replies
  • 0 likes
  • Cancel
    cancelled
    Premium
    refund
    Student
    Students price problem
    Subscription
    Subscription charged wrongly
  • 606 Views
  • 1 replies
  • 0 likes

Solved!! Making a new account

I made an account to use spotfiy for free with my real email but didn't think i would stick with it so I used a fake name and i cant change my name so I wonder if i can delete my account and create a new one but also if it would ruin my student disco...

  • Casual Listener
  • ...new one but also if it would ruin my student discount  
  • 7rye9l8us00ornc
  • Casual Listener
  • 756 Views
  • 2 replies
  • 0 likes
  • faulty
    HELP !!!
    please
    Student
  • 756 Views
  • 2 replies
  • 0 likes