Help Wizard

Step 1


Plan changed without my knowledge--what next?

Plan changed without my knowledge--what next?


Student Premium w Headspace --> Premium w Headspace





(iPhone 8+, PC)

Operating System

(Windows 10, iOS 14)


My Question or Issue

My plan changed from Student Premium to Premium without my awareness. As far as I'm aware I was not informed my plan would change--is there anything I can do about being charged £10 more than I was expecting this month (£4.99 --> £14.99)? Is there a way I can actually contact a support assistant? 


As soon as I realised, I've changed the plan to simply Premium without headspace, bringing it back down to £9.99, however despite still being a student I am past the 4yr cutoff for student renewals. 

1 Reply

Hey @__ashara, thanks for reaching out to the Community!


For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Billy-JSpotify Star
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