Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: mobile payment

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72213 Views
  • 25 replies
  • 5 likes
  • 72213 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41913 Views
  • 19 replies
  • 2 likes
  • 41913 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29904 Views
  • 16 replies
  • 3 likes
  • 29904 Views
  • 16 replies
  • 3 likes

No 'SMART' under the carrier tab

PlanFreeCountryPhilippinesDeviceOppo A94Operating SystemAndroid My Question or IssueMy Spotify Premium ended today and I can't resubscribe because I can't see my carrier under the 'carrier tab' on the Mobile Payment page. It's so frustrating, someone...

  • Casual Listener
  • Plan Free Country Philippines Device Oppo A94 Operating System Android   My Question or Issue My Spotify Premium ended today and I can't resubscribe because I can't see my carrier unde...
  • mashupotato
  • Casual Listener
  • 272 Views
  • 1 replies
  • 0 likes
  • mobile payment
    SMART carrier
  • 272 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Mobile Payment

PlanFreeCountryPhilippines My Question or IssueI'm trying to subscribe again to spotify via mobile (smart) but every time I try, it always says "Something went wrong" even if the number format is correct. I don't know if this is because I got a penal...

  • Visitor
  • Plan Free Country Philippines   My Question or Issue I'm trying to subscribe again to spotify via mobile (smart) but every time I try, it always says "Something went wrong" even if the num...
  • user-removed
  • Not applicable
  • 491 Views
  • 2 replies
  • 0 likes
  • mobile payment
    Premium payment failed
  • 491 Views
  • 2 replies
  • 0 likes

I cant find mobile payment

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 480 Views
  • 6 replies
  • 0 likes
  • mobile payment
  • 480 Views
  • 6 replies
  • 0 likes

Superuser Contribution Headspace mobile phone

I pay for a premium spotify account through my mobile phone, can i add the Headspace app as it asks for credit card details? Cheers Jase

  • Newbie
  • I pay for a premium spotify account through my mobile phone, can i add the Headspace app as it asks for credit card details?   Cheers   Jase
  • Maria_B
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • headspace
    mobile payment
    Payment
  • 261 Views
  • 1 replies
  • 0 likes