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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Topics with Label: Limits

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45699 Views
  • 16 replies
  • 4 likes
  • 45699 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28673 Views
  • 19 replies
  • 2 likes
  • 28673 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20192 Views
  • 6 replies
  • 1 likes
  • 20192 Views
  • 6 replies
  • 1 likes

10,000 song limit?!!! Are you kidding me?! I love Spotify, but this is definitely a dealbreaker!

PlanPremiumCountryUSA Device(iPhone 7)Operating System(iOS 10) My Question or Issue 10,000 song limit?!!! Are you kidding me?! I love Spotify, but this is definitely a dealbreaker! We're in an age where this limit is almost absurd. I hope you guys ex...

  • Newbie
  • Plan Premium Country USA   Device (iPhone 7) Operating System (iOS 10)   My Question or Issue  10,000 song limit?!!! Are you kidding me?! I love Spotify, but this is definit...
  • Mantisentil
  • Community Legend
  • 237 Views
  • 1 replies
  • 3 likes
  • Limits
    Playlists
    Songs Issues
  • 237 Views
  • 1 replies
  • 3 likes

Goodbye

After being a Spotify Member for over a year I recently had deal with the hot topic, vanishing offline tracks. This happened weekly. I eventually decided to close my account and move to a new 3 month trial, all was going well, then wollop I hit maxim...

  • Newbie
  • After being a Spotify Member for over a year I recently had deal with the hot topic, vanishing offline tracks. This happened weekly. I eventually decided to close my account and move to a new 3 month...
  • 227 Views
  • 0 replies
  • 0 likes
  • deleted
    Deleted Playlists
    Limits
    offline
  • 227 Views
  • 0 replies
  • 0 likes