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Topics with Label: Lost my Subscription

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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1227 Views
  • 19 replies
  • 1 likes
  • 1227 Views
  • 19 replies
  • 1 likes

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 87614 Views
  • 33 replies
  • 5 likes
  • 87614 Views
  • 33 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47148 Views
  • 20 replies
  • 3 likes
  • 47148 Views
  • 20 replies
  • 3 likes

Solved!! I lost my subscription

My Question or IssueOkay, my subscription is ended too early. I started to subscribe on 25 june and there is a promo 3 month free. But now when i want play some music my premium was gone. It supposed to ended on september. Ive been try every method a...

  • Casual Listener
  • My Question or Issue Okay, my subscription is ended too early. I started to subscribe on 25 june and there is a promo 3 month free. But now when i want play some music my premium was gone. It suppos...
  • Geraldi
  • Casual Listener
  • 548 Views
  • 6 replies
  • 0 likes
  • Lost my Subscription
  • 548 Views
  • 6 replies
  • 0 likes