Announcements

Help Wizard

Step 1

NEXT STEP

Topics with Label: bank

Labels

Forum Posts

Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

71146 Views

19 replies

94 likes

  • 71146 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134895 Views

69 replies

10 likes

Premium for Family
  • 134895 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

73917 Views

89 replies

4 likes

  • 73917 Views
  • 89 replies
  • 4 likes

Problem with Credit Card info update

I have Premium PlanI live in MexicoDeviceI use Cellphone, tablet and pcOperating SystemAndroid & Windows My Question or IssueWhen I update the credit card info, the bank is declining the transaction for insuficcient data (name of the holder name and ...

Visitor

I have Premium Plan I live in Mexico Device I use Cellphone, tablet and pc Operating System Android & Windows   My Question or Issue When  I update the credit card info, the bank...

Billy-J

Spotify Star

658 Views

1 replies

0 likes

Account
bank
creditCard
information
  • 658 Views
  • 1 replies
  • 0 likes

Superuser Contribution card charged FIVE TIMES

my card was charged 5 times after trying to update my card info.. I can't reach anyone to get this fixed. I need to change this - ASAP and get my money back. Even with these 5 payments Spotify is telling me that my premium has run out. PLEASE HELP!

Casual Listener

my card was charged 5 times after trying to update my card info.. I can't reach anyone to get this fixed. I need to change this - ASAP and get my money back. Even with these 5 payments Spotify is tel...

Erika

Roadie

782 Views

1 replies

0 likes

bank
extra charge
Payment
Payment Problems
  • 782 Views
  • 1 replies
  • 0 likes