Topics with Label: bank

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45824 Views
  • 16 replies
  • 4 likes
  • 45824 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28860 Views
  • 19 replies
  • 2 likes
  • 28860 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20237 Views
  • 6 replies
  • 1 likes
  • 20237 Views
  • 6 replies
  • 1 likes

Problem with Credit Card info update

I have Premium PlanI live in MexicoDeviceI use Cellphone, tablet and pcOperating SystemAndroid & Windows My Question or IssueWhen I update the credit card info, the bank is declining the transaction for insuficcient data (name of the holder name and ...

  • Visitor
  • I have Premium Plan I live in Mexico Device I use Cellphone, tablet and pc Operating System Android & Windows   My Question or Issue When  I update the credit card info, the bank...
  • Billy-J
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
    bank
    creditCard
    information
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution card charged FIVE TIMES

my card was charged 5 times after trying to update my card info.. I can't reach anyone to get this fixed. I need to change this - ASAP and get my money back. Even with these 5 payments Spotify is telling me that my premium has run out. PLEASE HELP!

  • Casual Listener
  • my card was charged 5 times after trying to update my card info.. I can't reach anyone to get this fixed. I need to change this - ASAP and get my money back. Even with these 5 payments Spotify is tel...
  • Erika
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • bank
    extra charge
    Payment
    Payment Problems
  • 310 Views
  • 1 replies
  • 0 likes