Topics with Label: Payment failure

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45607 Views
  • 16 replies
  • 4 likes
  • 45607 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28643 Views
  • 19 replies
  • 2 likes
  • 28643 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20172 Views
  • 6 replies
  • 1 likes
  • 20172 Views
  • 6 replies
  • 1 likes

Payment failed - bug of Spotify

If you google 'Spotify payment failed', there are so many topics, and Spotify suggest you to check your credit card. You go back to check around but nothing is wrong. So you are in a deadlock now. The answer is simple - it is a bug of Spotify. Do you...

  • Casual Listener
  • If you google 'Spotify payment failed', there are so many topics, and Spotify suggest you to check your credit card. You go back to check around but nothing is wrong. So you are in a deadlock now. &...
  • 333 Views
  • 0 replies
  • 2 likes
  • Payment failure
  • 333 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Automatic payment failing since last month

Hi, I'm on Premium for quite a long time, but last month, payment failure appeared that Spotify couldn't charge my card. Same thing happened this month. I have to go to payments, enter THE SAME card again and then it's ok. Until last month, there was...

  • Casual Listener
  • Hi, I'm on Premium for quite a long time, but last month, payment failure appeared that Spotify couldn't charge my card. Same thing happened this month. I have to go to payments, enter THE SAME card ...
  • bgpetr
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • Payment failure
  • 315 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paid my premium subscription in 20/2/2020 but now it says i have to pay for it again

Hey guys, I upgraded to spotify family premium in 20/02. I received the payment confirmation and used spotify normally since today, that says that my payment failed and I have to update the payment method. Any help please?

  • Visitor
  • Hey guys,   I upgraded to spotify family premium in 20/02. I received the payment confirmation and used spotify normally since today, that says that my payment failed and I have to update the ...
  • Ivan
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • Payment failure
  • 317 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Money deducted from bank account but no premium access given

Plan Premium Country India Device Redmi note 7 pro Operating System Android Oreo My Question or Issue While buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment said the...

  • Newbie
  • Plan Premium Country India Device Redmi note 7 pro Operating System Android Oreo   My Question or Issue While buying one year standard (not a student) access using UPI I got ...
  • Xenia
  • Moderator
  • 10399 Views
  • 14 replies
  • 16 likes
  • Payment failure
    refund now
    Subscription
    UPI
  • 10399 Views
  • 14 replies
  • 16 likes

The payment of my subscription didn’t happen.

PremiumMexicoiPhone 7 PlusiOS 12.1.4 I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card still works perfect. What I can do?

  • Visitor
  • Premium Mexico iPhone 7 Plus iOS 12.1.4   I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card stil...
  • Brunelicia
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • Payment
    Payment failure
    Payment Problems
    Subscription
    Subscription information
  • 244 Views
  • 1 replies
  • 0 likes

Payment Failure for Premium

Hello all, I noticed several people within the community, including myself, are experiencing Payment Failure with Spotify Premium. I received an email from Spotify and right away updated my billing options. I've been using this card for months now, s...

  • Casual Listener
  •   Hello all,   I noticed several people within the community, including myself, are experiencing Payment Failure with Spotify Premium.    I received an email from Spotify and...
  • Billy-J
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • Payment failure
    Subscription
  • 253 Views
  • 1 replies
  • 0 likes

Payment failed. Try again, or use a different payment method.

PlanFree/PremiumCountry Lithuania I tried to Start 3 months of Premium for 0.99 EUR (yes, for the first time). And because my card is not enabled for foreign purchases, i used my friends card. And he has premium too. Is it possible, why my payment ha...

  • Casual Listener
  • Plan Free/Premium Country  Lithuania   I tried to Start 3 months of Premium for 0.99 EUR (yes, for the first time). And because my card is not enabled for foreign purchases, i use...
  • Maxim
  • Spotify Star
  • 665 Views
  • 3 replies
  • 0 likes
  • Payment failure
    Payment Problems
    Premium 3 Month Trial
  • 665 Views
  • 3 replies
  • 0 likes

Payment Failed

I am failed to update my payment. I have tried many times and different cards but still the same issues payment failed and pop up a red column and asked me to try other methods. I even tried to unsubscribe and resubscribe but the problem still doesn'...

  • Newbie
  • I am failed to update my payment. I have tried many times and different cards but still the same issues payment failed and pop up a red column and asked me to try other methods.   I even tried...
  • Luke
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Payment failure
  • 150 Views
  • 1 replies
  • 0 likes

Payment Failure - am I going to get charged fees?

PlanStudent Premium My Question or IssueMy payment failed this morning and I know that there wasn't enough money on my prepaid now but I now swapped money around and there is more than enough for my payment now. Spotify said they'll try to take my pa...

  • Newbie
  • Plan Student Premium   My Question or Issue My payment failed this morning and I know that there wasn't enough money on my prepaid now but I now swapped money around and there is more than ...
  • Jose_M
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • fees
    Payment failure
  • 364 Views
  • 1 replies
  • 0 likes