Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: payment premium

Labels

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15510 Views
  • 27 replies
  • 3 likes
  • 15510 Views
  • 27 replies
  • 3 likes

Extra payment from my credit card

PlanPremiumCountry BrazilDeviceSamsung Galaxy s6Operating SystemAndroid My Question or Issue I updated my credit card and there was an instant payment from it. I already payed the month so this was a extra payment discounted from my new credit card.

  • Casual Listener
  • Plan Premium Country  Brazil Device Samsung Galaxy s6 Operating System Android  My Question or Issue  I updated my credit card and there was an instant payment from it. I alre...
  • Bittencourt
  • Spotify Star
  • 1765 Views
  • 4 replies
  • 0 likes
  • payment premium
  • 1765 Views
  • 4 replies
  • 0 likes