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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76366 Views
  • 27 replies
  • 5 likes
  • 76366 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43395 Views
  • 19 replies
  • 2 likes
  • 43395 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31434 Views
  • 17 replies
  • 3 likes
  • 31434 Views
  • 17 replies
  • 3 likes

Extra payment from my credit card

PlanPremiumCountry BrazilDeviceSamsung Galaxy s6Operating SystemAndroid My Question or Issue I updated my credit card and there was an instant payment from it. I already payed the month so this was a extra payment discounted from my new credit card.

  • Casual Listener
  • Plan Premium Country  Brazil Device Samsung Galaxy s6 Operating System Android  My Question or Issue  I updated my credit card and there was an instant payment from it. I alre...
  • Bittencourt
  • Spotify Star
  • 1660 Views
  • 4 replies
  • 0 likes
  • payment premium
  • 1660 Views
  • 4 replies
  • 0 likes