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Topics with Label: Double billed

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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5854 Views
  • 23 replies
  • 2 likes
  • 5854 Views
  • 23 replies
  • 2 likes

Charged for premium and premium family

PlanPremium FamilyCountry CanadaDevicePixel 2Operating System My Question or Issue I was charged the $9.99/mth fee on 12/31/2018 for my premium account, which would renew on 1/31/2019. On 1/2/2019 I upgraded to premium for family and was charged $14....

  • Newbie
  •   Plan Premium Family Country  Canada Device Pixel 2 Operating System   My Question or Issue   I was charged the $9.99/mth fee on 12/31/2018 for my premium account, whi...
  • Billy-J
  • Spotify Star
  • 371 Views
  • 1 replies
  • 0 likes
  • Double billed
    Double Charged
    Premium accounts
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been charged twice for a second time in a row

In july i was charged twice, so i thought that i wouldn't be charged again in august, but my surprise is that i also have been charged twice in august, so now i have paid two months in advance and i didn't wanted.I want to get a refound please. My Sp...

  • Newbie
  • In july i was charged twice, so i thought that i wouldn't be charged again in august, but my surprise is that i also have been charged twice in august, so now i have paid two months in advance and i ...
  • Daisy
  • Spotify Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • double
    Double billed
    Double Charge
    Double Charged
    Double payments
    Payment
  • 390 Views
  • 1 replies
  • 0 likes