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Topics with Label: Double billed

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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

72356 Views

31 replies

2 likes

Account
  • 72356 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

156956 Views

69 replies

10 likes

Premium for Family
  • 156956 Views
  • 69 replies
  • 10 likes

Charged for premium and premium family

PlanPremium FamilyCountry CanadaDevicePixel 2Operating System My Question or Issue I was charged the $9.99/mth fee on 12/31/2018 for my premium account, which would renew on 1/31/2019. On 1/2/2019 I upgraded to premium for family and was charged $14....

Newbie

  Plan Premium Family Country  Canada Device Pixel 2 Operating System   My Question or Issue   I was charged the $9.99/mth fee on 12/31/2018 for my premium account, whi...

Billy-J

Spotify Star

591 Views

1 replies

0 likes

Double billed
Double Charged
Premium accounts
  • 591 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been charged twice for a second time in a row

In july i was charged twice, so i thought that i wouldn't be charged again in august, but my surprise is that i also have been charged twice in august, so now i have paid two months in advance and i didn't wanted.I want to get a refound please. My Sp...

Newbie

In july i was charged twice, so i thought that i wouldn't be charged again in august, but my surprise is that i also have been charged twice in august, so now i have paid two months in advance and i ...

Daisy

Spotify Legend

621 Views

1 replies

0 likes

double
Double billed
Double Charge
Double Charged
Double payments
Payment
  • 621 Views
  • 1 replies
  • 0 likes