Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: paypal

Labels

Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

125141 Views

69 replies

9 likes

Premium for Family
  • 125141 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

-HOZZER-

Casual Listener

49474 Views

83 replies

2 likes

  • 49474 Views
  • 83 replies
  • 2 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31ctdijib5ruljhueabc

Visitor

220871 Views

139 replies

12 likes

  • 220871 Views
  • 139 replies
  • 12 likes

Superuser Contribution Can't get Spotify Premium with PayPal

PlanFree --> PremiumCountryPhillipinesDeviceLaptopOperating SystemWindows 10 My Question or IssueTrying to subscribe to premium montly trial but I tried again today just now am still getting error and cannot use Paypal to make payment to my Spotify. ...

Regular

...oday just now am still getting error and cannot use Paypal to make payment to my Spotify. Any ideas on how to get this working. The Paypal error is:   We’re sorry. We were unable to set up p...

CxbraUK1

Casual Listener

18087 Views

13 replies

3 likes

paypal
  • 18087 Views
  • 13 replies
  • 3 likes

Superuser Contribution Multiple Charges, Second Account?

I have a premium account which was originally paid for through my paypal account, however I recently updated the payment plan to use my new Visa Card. Based on the receipts shown in my account profile...jan 23, 2020 - 9.99 via paypalfeb 23, 2020 - 9....

Visitor

I have a premium account which was originally paid for through my paypal account, however I recently updated the payment plan to use my new Visa Card. Based on the receipts shown in my account p...

Ivan

Spotify Legend

525 Views

1 replies

0 likes

Payment
paypal
Visa
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

PlanFamily PremiumCountryGermanyDeviceiPhone7Operating SystemiOS My Question or IssueHey guys,today when opening my spotify i got shown a message that says something along the lines that i have to renew my payment method because of issues when paying...

Casual Listener

...long the lines that i have to renew my payment method because of issues when paying the money. When I went to renew my subscription on paypal they told me they will take 190.15€ from me(1 year of family m...

Mario

Spotify Legend

1000 Views

1 replies

0 likes

Family Premium Plan
Payment
paypal
  • 1000 Views
  • 1 replies
  • 0 likes

Romania users are not allowed to pay with PayPal™

Plan Premium (Free For Now)Country Romania (Turda, Cluj County)Devices Samsung S7 Edge (2016), Samsung A40 (2019), ASUS Desktop PC (2014+)Operating System Android 8, Android 9, Windows 10 My Question or IssueI just wanted to buy premium and I am not ...

Visitor

...ndroid 9, Windows 10   My Question or Issue I just wanted to buy premium and I am not allowed to pay with PayPal™. I changed my location to Hungary and it shown me a selector to choose between a C...

OneByBoo

Roadie

1630 Views

1 replies

0 likes

paypal
PayPal™
PP
RO
romania
ROU
  • 1630 Views
  • 1 replies
  • 0 likes

Pago doble

El día de hoy es el cobro del plan Premium que estoy pagando y llegó duplicado el pago, EN 2 TARJETAS BANCARIAS DIFERENTES. Ambas tarjetas las tengo vinculadas en Paypal, que es la opción principal que tengo de pago, y en caso de que no llegue a pasa...

Visitor

El día de hoy es el cobro del plan Premium que estoy pagando y llegó duplicado el pago, EN 2 TARJETAS BANCARIAS DIFERENTES. Ambas tarjetas las tengo vinculadas en Paypal, que es la opción principal q...

Billy-J

Spotify Star

571 Views

1 replies

0 likes

Pago
pago doble
paypal
  • 571 Views
  • 1 replies
  • 0 likes

Can't buy spotify premium with PayPal because I need a Creditcard. Before july it worked.

PlanPremium for studentsCountryBelgium Hello! Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatically away (direct debit) from my bank account. I noticed that there was a change in m...

Casual Listener

...utomatically away (direct debit) from my bank account. I noticed that there was a change in my settings with paypal so I changed it, hoping that it would solve my problem. But it didn't.    So I t...

OneByBoo

Roadie

2097 Views

3 replies

0 likes

creditCard
paypal
Spotify Premium
  • 2097 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payer avec paypal lié a une carte de débit/compte courant

Bonjour, Je souhaite m'abonner à spotify premium mais le problême est que je n'ai pas de cartes de crédit. Je désire donc payer avec mon compte paypal sur le quel est lié ma carte de débit mais quand je clique sur m'abonner, moyen de payer, paypal à ...

Newbie

Bonjour,  Je souhaite m'abonner à spotify premium  mais le problême est que je n'ai pas de cartes de crédit. Je désire donc payer avec mon compte paypal sur le quel est lié ma carte de d...

Peter

Spotify Legend

4130 Views

1 replies

0 likes

carte débit
Debit Card
Moyen de paiement
paypal
  • 4130 Views
  • 1 replies
  • 0 likes

How to suscribe without credit card?

Hello! I don’t understand why I can not pay for premium with my paypal balance anymore. This month’s payment failed due to insufficient funds on my account and now when my balance is over 100$ I only get to pay with credit card... which i don’t have....

Casual Listener

Hello!   I don’t understand why I can not pay for premium with my paypal balance anymore. This month’s payment failed due to insufficient funds on my account and now when my balance is over 1...

Billy-J

Spotify Star

1566 Views

5 replies

0 likes

credit
Payment
paypal
Premium
  • 1566 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution 30d trial paypal payment redirects to payment options

CountryGermany My Question or Issue I tried to start the 30 day trial, but after the paypal payment i get redirected to the same page. (https://www.spotify.com/de/purchase/panel/?country=DE#__main-billing-paypal)My paypal doesnt show any charges.Over...

Regular

Country Germany   My Question or Issue  I tried to start the 30 day trial, but after the paypal payment i get redirected to the same page. (https://www.spotify.com/de/purchase/panel/?c...

Strandinator

Regular

1839 Views

11 replies

0 likes

Payment
paypal
  • 1839 Views
  • 11 replies
  • 0 likes

Solved!! Two premium subscriptions with same paypal

How is it possible to pay premium for two accounts with the same paypal? I tried to search a lot, and found out that theoretically it is possible (it was posted multiple times), but the method was not posted anywhere. With the first account there was...

Casual Listener

How is it possible to pay premium for two accounts with the same paypal? I tried to search a lot, and found out that theoretically it is possible (it was posted multiple times), but the method was n...

attila3

Casual Listener

1916 Views

1 replies

0 likes

paypal
Premium
  • 1916 Views
  • 1 replies
  • 0 likes

Payment charged 3 times in a row

I have a Premium plan subscription in Italy, and use a different range of devices, almost all Desktop and mobile OS: Linux, Windows, MacOS (not anymore), Android (uninstalled now there), iOS and Web Player. Today I saw that Spotify charged me (throug...

Newbie

...eb Player.   Today I saw that Spotify charged me (through PayPal) 3 transactions in a row (9.99 each) one minute from the others. Is it a normal behavior? Are the next two months covered or o...

MrAlexG

Composer

885 Views

1 replies

0 likes

Payment
paypal
Subscription
  • 885 Views
  • 1 replies
  • 0 likes

Can you pay for Premium with a Chinese VISA card?

Plan PremiumCountry GB My Question or IssueI started my subcription in the UK with my Lloyds card, now I'm back in China and my UK card is expiring. I really would like to contitue my Premium subsciption but not sure if a Chinese bank account can do ...

Newbie

...ike to contitue my Premium subsciption but not sure if a Chinese bank account can do the job. Anyone has ideas? Would it work if I connect a Chinese VISA card to paypal?   Thanks a lot!  

Billy-J

Spotify Star

2351 Views

1 replies

0 likes

china
paypal
Subscription
  • 2351 Views
  • 1 replies
  • 0 likes

Solved!! Problems with PayPal

PlanPremiumCountry Belgium My Question or Issue I have been using PayPal as a paymentmethod for as long as I have Spotify Premium. Never had any issues. The payments always worked and now, all of the sudden, the payment has not gone through even thou...

Regular

  Plan Premium Country  Belgium     My Question or Issue  I have been using PayPal as a paymentmethod for as long as I have Spotify Premium. Never had any issues. T...

Billy-J

Spotify Star

10281 Views

13 replies

0 likes

Credit Card
paypal
  • 10281 Views
  • 13 replies
  • 0 likes

Paypal isn’t working

Helloi usually pay my premium family subscription automatically via Paypal. But this month it suddenly stopped paying and sent me a mail where it says that i have to update my payment method. So i click the link and select the option paypal, but when...

Casual Listener

Hello i usually pay my premium family subscription automatically via Paypal. But this month it suddenly stopped paying and sent me a mail where it says that i have to update my payment method. So i...

theroguemonk

Casual Listener

1156 Views

1 replies

0 likes

Credit Card
paypal
Subscription
  • 1156 Views
  • 1 replies
  • 0 likes

No CC payment option premium account?

I have a CC currently linked to my account, but when I try to change my payment method to another card, it only offers PayPal. What gives?

Newbie

I have a CC currently linked to my account, but when I try to change my payment method to another card, it only offers PayPal. What gives?

user-removed

Not applicable

1288 Views

7 replies

1 likes

Credit Card
Payment
paypal
  • 1288 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Can't pay for premium with Paypal

Hi, I've had premium for a while now but the subscription has been ended since i had some troubles with my account , and i it's now fixed. When i try to revoke my premium subscription and try to pay with paypal i only get a error message "Oops, seems...

Casual Listener

...ry to pay with paypal i only get a error message "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method." Is t...

EnchantingVids

Casual Listener

1305 Views

2 replies

0 likes

paypal
Premium
  • 1305 Views
  • 2 replies
  • 0 likes