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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59349 Views
  • 25 replies
  • 5 likes
  • 59349 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35393 Views
  • 19 replies
  • 2 likes
  • 35393 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26560 Views
  • 16 replies
  • 2 likes
  • 26560 Views
  • 16 replies
  • 2 likes

Free Account add Gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a 3 month Premium tial going and also received a gift card for Christmas. The followin...

  • Newbie
  • ...ave a 3 month Premium tial going and also received a gift card for Christmas.  The following message seems to indicate I cant redeem the gift card for 3 months?  Here's the message I get when I...
  • Jose_M
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • free trial
    Gift Card
    redeem
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Redeem page is not working

I just bought a spotify gift card . as i was redeeming it, the redeem page was not responding. I've tried to redeem for a few times now but nothing in response. it would be a waste if I have to buy a new gift card because of this issue. will my code ...

  • Casual Listener
  • I just bought a spotify gift card . as i was redeeming it, the redeem page was not responding. I've tried to redeem for a few times now but nothing in response. it would be a waste if I have to buy a...
  • Alex
  • Moderator
  • 1194 Views
  • 7 replies
  • 0 likes
  • Gift Card
    redeem
  • 1194 Views
  • 7 replies
  • 0 likes

Superuser Contribution Can gift cards be redeemed if you moved to a new country from the one where your account was started

My South African bank is offering gift card/voucher to buy a year Premium Spotify subscription for a discounted rate (12 months for the price of 10). I would like to know if it is still allowed for me to redeem this if my Spotify account was STARTED ...

  • Visitor
  • ...e to redeem this if my Spotify account was STARTED in The Netherlands in 2019 and I now reside in South Africa where I want to redeem this voucher (from my local bank)?   NOTE: I have now m...
  • Jeremy
  • Spotify
  • 557 Views
  • 1 replies
  • 0 likes
  • Gift Card
    how to
    moved country
    redeem
    voucher
  • 557 Views
  • 1 replies
  • 0 likes

Superuser Contribution Would it be switched to family plan from redeem code premium?

PlanPremiumCountry USDevice(iPhone 6s, Macbook Pro late 2016) My Question or IssueI'm currently using a redeemed premium account on US spotify. Would I be able to switch to a family plan for a few months with my family as the plan owner and then swit...

  • Newbie
  • Plan Premium Country  US Device (iPhone 6s, Macbook Pro late 2016)     My Question or Issue I'm currently using a redeemed premium account on US spotify. Would I be able to s...
  • SergioDavid
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Premium
    redeem
    Subscription
  • 277 Views
  • 1 replies
  • 0 likes