[India] Issue paying for monthly Premium for Students

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[India] Issue paying for monthly Premium for Students

Peter
Moderator
Moderator

Hey folks,

 

We have received reports from users in India who are trying to pay for a monthly Premium for Students subscription using a recurring payment method, but are receiving an error when trying to carry out the payment (see screenshot below).

Check out the status of the Ongoing Issue below for further instructions.

 

Also don't forget to click +VOTE if you are experiencing this issue.

 

Thanks!

 

Screenshot_20190330-162QQQQ841.jpg

 

PeterModerator
 
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Re: [India] Issue paying for monthly Premium for Students

Novy
Moderator
Moderator

Hey folks, 

 

Thanks for reaching out to the Community.

 

Keep in mind that even if you've already used the card to pay for a different service, it's necessary to make sure that it meets these requirements so that you don't encounter any issues when subscribing.

 

If you're unsure about your card meeting any of these requirements, you can reach out to your bank for further info. 

 

Lastly, if everything is in order and you're still having issues, you can contact our Support team here and they'll be happy to take a deeper look at what might be causing the issue. 

 

Hope this info was helpful. 

 

Have a good one 🙂

NovyModerator
 
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45 Replies

Payment Methods for Student Discount in India

kubersood
Newbie

Plan

Free/Premium

Country

 India

Device

OnePlus 3

Operating System

Android Oreo

 

My Question or Issue

 I don't get an option to pay through PayTM or BHIM UPI for 12 month subscription for student discount.  Whereas 1 month subscription can be paid through the above mentioned payment methods.  Kindly help.

Re: Payment Methods for Student Discount in India

Maxim
Rock Star 24
Rock Star 24

Hey @kubersood,

 

Thanks for coming to the Community.

 

Unfortunately, not all payment methods are available for all plans/offers. If you don't see the payment method that you'd like to use on the payment page, then it's currently not available.

 

Hope this helps 🙂

MaximRock Star 24
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Note: I'm not a Spotify employee.

Re: Payment Methods for Student Discount in India

psychiari
Regular

I'm facing the same issue being a debit cardholder. I hope, they'll come up with other options like PayPal or debit cards for monthly subscription, instead of just credit cards.

Re: Payment Methods for Student Discount in India

TheSlickOne
Regular

Hi. 

I just wanted to know whether the student discount plan for a year will be available by paying through paytm in the future? 

Re: Payment Methods for Student Discount in India

psychiari
Regular

Not sure though. For now, the only available option is prepaid plan using Paytm, which you have to explicitly do after every month.

Re: [India] Issue paying for monthly Premium for Students - Status changed to: Need more info

Peter
Moderator
Moderator

Hey folks,

 

Thanks for reporting this issue to us.

As we investigate this, could you leave the following information in the comments section below:

  • Subscription (monthly or PAYG)
  • Country which your Spotify account is set to
  • Recurring payment method you are using?

Once we have that info, we will pass it on to our tech team, who will further look into this.

 

Thanks!

PeterModerator
 
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Re: [India] Issue paying for monthly Premium for Students

ashyam
Regular

@Peter 

 

Subscription: Monthly

Country: India

Payment Method: International Debit Card (HDFC Bank)

 

Note that this issue is not only for Premium for Student. It happens for the regular Spotify Premium too.

Re: [India] Issue paying for monthly Premium for Students

1337listener
Regular

Subscription: Monthly
Country: India
Recurring payment method: Visa International chip card.
Issuing bank: Axis bank (Sector: Private)

@Peter I may have some information that I have to pass on to you, so that you "may" narrow your search on a possible conflict with processing payments from Indian banks. This issue, however, may be limited to debit cards that are eligible for international transactions.  

Re: [India] Issue paying for monthly Premium for Students

user-removed
Not applicable

Subscription: Monthly

Country: India

Recurring Payment Method: Visa Platinum Debit Card

Issuing Bank: State Bank Of India(SBI)

Hey, @Peter When, will the debited Rs. 59 be reflected back to my account? Please, make this happen ASAP before i file a cmplaint against you with my bank. 

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