[India] Issue paying for monthly Premium for Students

[Peter]

Hey folks,

We have received reports from users in India who are trying to pay for a monthly Premium for Students subscription using a recurring payment method, but are receiving an error when trying to carry out the payment (see screenshot below).

Check out the status of the Ongoing Issue below for further instructions.

Also don't forget to click +VOTE if you are experiencing this issue.

Thanks!

[kubersood]

Plan

Free/Premium

Country

 India

Device

OnePlus 3

Operating System

Android Oreo

My Question or Issue

 I don't get an option to pay through PayTM or BHIM UPI for 12 month subscription for student discount.  Whereas 1 month subscription can be paid through the above mentioned payment methods.  Kindly help.

[Maxim]

Hey @kubersood,

Thanks for coming to the Community.

Unfortunately, not all payment methods are available for all plans/offers. If you don't see the payment method that you'd like to use on the payment page, then it's currently not available.

Hope this helps 🙂

[psychiari]

I'm facing the same issue being a debit cardholder. I hope, they'll come up with other options like PayPal or debit cards for monthly subscription, instead of just credit cards.

[TheSlickOne]

Hi. 

I just wanted to know whether the student discount plan for a year will be available by paying through paytm in the future? 

[psychiari]

Not sure though. For now, the only available option is prepaid plan using Paytm, which you have to explicitly do after every month.

[Peter]

Hey folks,

Thanks for reporting this issue to us.

As we investigate this, could you leave the following information in the comments section below:

• Subscription (monthly or PAYG)
• Country which your Spotify account is set to
• Recurring payment method you are using?

Once we have that info, we will pass it on to our tech team, who will further look into this.

Thanks!

[ashyam]

@Peter 

Subscription: Monthly

Country: India

Payment Method: International Debit Card (HDFC Bank)

Note that this issue is not only for Premium for Student. It happens for the regular Spotify Premium too.

[1337listener]

Subscription: Monthly
Country: India
Recurring payment method: Visa International chip card.
Issuing bank: Axis bank (Sector: Private)

@Peter I may have some information that I have to pass on to you, so that you "may" narrow your search on a possible conflict with processing payments from Indian banks. This issue, however, may be limited to debit cards that are eligible for international transactions.  

[user-removed]

Subscription: Monthly

Country: India

Recurring Payment Method: Visa Platinum Debit Card

Issuing Bank: State Bank Of India(SBI)

Hey, @Peter When, will the debited Rs. 59 be reflected back to my account? Please, make this happen ASAP before i file a cmplaint against you with my bank.