Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Sajjadsiyam
  • Casual Listener
  • 186049 Views
  • 119 replies
  • 12 likes
  • 186049 Views
  • 119 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21132 Views
  • 28 replies
  • 4 likes
  • 21132 Views
  • 28 replies
  • 4 likes

Superuser Contribution Проблема с подпиской из за 2 аккаунтов.

Пользовался бесплатной версией мобильного приложения на рандомном мэйле, ввел какой то набор символов в строке логина и зашел туда. И тут вышла акция на 3 бесплатных месяца премиума. Я установил его. А потом решил, что после окончания буду пользовать...

  • Visitor
  • Пользовался бесплатной версией мобильного приложения на рандомном мэйле, ввел какой то набор символов в строке логина и зашел туда. И тут вышла акция на 3 бесплатных месяца премиума. Я установил его....
  • Elena
  • Moderator
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

[Mobile][Other] I seem to have been paying twice for one account, how do I find my payment history?

Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I wanted to start paying 9.99 via the mobile account. I sa...

  • Visitor
  • Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I wante...
  • Luan
  • Spotify Star
  • 532 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 532 Views
  • 1 replies
  • 0 likes

Payment error

PlanPremiumCountrySpain DeviceXiaomi Redmi Note 9S My Question or IssueMy premium subscription payment is pending in PayPal. Everything was going well until I went back to the app and I got the payment error.I did all the steps that tsupport recommen...

  • Visitor
  •   Plan Premium Country Spain   Device Xiaomi Redmi Note 9S   My Question or Issue My premium subscription payment is pending in PayPal. Everything was going well until I...
  • Luan
  • Spotify Star
  • 684 Views
  • 1 replies
  • 0 likes
  • 684 Views
  • 1 replies
  • 0 likes

Premium code

Hello,I got gift as spotify premium code by Revoult. The person who send me it, lives in UK, and I created my account in Poland. My premium code doesn't work. What can I do in this situation ? I don't want to inform this person about this problem, it...

  • Visitor
  • Hello, I got gift as spotify premium code by Revoult. The person who send me it, lives in UK, and I created my account in Poland. My premium code doesn't work.  What can I do in this situation...
  • Billy-J
  • Spotify Star
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes

Superuser Contribution This card doesn't allow monthly billing. Error when paying with Master Credit card

PlanFree/PremiumCountryIndiaDeviceiPhone Xs, HP ProbookOperating SystemiOS 14.5.1 Windows 10 My Question or IssueI am trying to renew my Premium family subscription using a Master Credit card from HDFC bank. After I provide all details and OTP for th...

  • Newbie
  • Plan Free/Premium Country India Device iPhone Xs, HP Probook Operating System iOS 14.5.1 Windows 10   My Question or Issue I am trying to renew my Premium family subscription using a M...
  • Eni
  • Moderator
  • 1148 Views
  • 1 replies
  • 0 likes
  • Credit Card
    failed payment
    master card
    Payment
    Premium
    Subscription
  • 1148 Views
  • 1 replies
  • 0 likes

Solved!! Switching from Premium to Duo

PlanDuoCountryUSADeviceiPhone 11Operating SystemiOS My Question or IssueI was billed for Premium today (6/2/21) as usual, and switched to Premium Duo after the bill had already been taken from my bank account. I assumed when I changed plans that I wo...

  • Newbie
  • Plan Duo Country USA Device iPhone 11 Operating System iOS   My Question or Issue I was billed for Premium today (6/2/21) as usual, and switched to Premium Duo after the bill had alrea...
  • AdamDamon
  • Spotify Star
  • 1090 Views
  • 1 replies
  • 0 likes
  • 1090 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Charged Twice for an unexpired premium

Hi Spotify Community, I was meaning to subscribe to free premium for a month as what was indicated in the advertisement in the home page but when I entered my credit card details, it charged me. I really thought it was for free for the 1st month, but...

  • Casual Listener
  • Hi Spotify Community, I was meaning to subscribe to free premium for a month as what was indicated in the advertisement in the home page but when I entered my credit card details, it charged me. I re...
  • Eni
  • Moderator
  • 3246 Views
  • 5 replies
  • 0 likes
  • 3246 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution 3M Free Premium

PlanFreeCountryTurkeyOperating SystemWin-7My Question or IssueThe plan appears for 2 seconds, then disappears and I can't take action.

  • Visitor
  • Plan Free Country Turkey Operating System Win-7 My Question or Issue The plan appears for 2 seconds, then disappears and I can't take action.
  • Mihail
  • Spotify Legend
  • 633 Views
  • 1 replies
  • 0 likes
  • 633 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kado code wil niet verzilveren

Kadobon gekocht maar code wil niet verzilveren. Geeft aan dat de code niet bestaat

  • Visitor
  • Kadobon gekocht maar code wil niet verzilveren.  Geeft aan dat de code niet bestaat  
  • Mihail
  • Spotify Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I want to cancel the premium and subscription again

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mihail
  • Spotify Legend
  • 602 Views
  • 2 replies
  • 0 likes
  • 602 Views
  • 2 replies
  • 0 likes

Superuser Contribution J'ai un abonnement étudiant mais je paie 9,99...

Depuis plus d'un an, je possède un abonnement Spotify Premium for Students. J'ai renouvelé ma réduction étudiante mais je suis prélevé de 9,99€ au lieu de 4,99€.

  • Newbie
  • Depuis plus d'un an, je possède un abonnement Spotify Premium for Students. J'ai renouvelé ma réduction étudiante mais je suis prélevé de 9,99€ au lieu de 4,99€.
  • Théo57
  • Visitor
  • 4953 Views
  • 4 replies
  • 0 likes
  • 4953 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify uses Ads before Podcasts although Premium Account

PlanPremiumCountryGermanyDeviceiPhone 7Plus My Question or IssueI am premium account member. Spotify states that premium accounts are "free of advertisements". But in 2020 Spotify started to insert ads before I can start any podcast. Support wrote, t...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 7Plus   My Question or Issue I am premium account member. Spotify states that premium accounts are "free of advertisements". But in 2020 Spotif...
  • iPayToNotHaveAd
  • Casual Listener
  • 3189 Views
  • 15 replies
  • 6 likes
  • 3189 Views
  • 15 replies
  • 6 likes

I was still billed despite cancelling my subscription

PlanPremiumCountry DeviceNILOperating SystemNIL My Question or IssueGreetings,I recently saw Spotify's promotion of 3 months free for the 9.90 plan and subscribed to it. However, I immediately cancelled the subscription as I realised I would be a stu...

  • Visitor
  • Plan Premium Country   Device NIL Operating System NIL   My Question or Issue Greetings, I recently saw Spotify's promotion of 3 months free for the 9.90 plan and subscribed to i...
  • Billy-J
  • Spotify Star
  • 645 Views
  • 1 replies
  • 0 likes
  • 645 Views
  • 1 replies
  • 0 likes

Question about gift cards

PlanFreeCountryBrazolDeviceSamsung Galaxy A01 and Galaxy J5 (2016), Xbox OneOperating SystemAndroid 10 and 7.1.1, Xbox One OS My Question or IssueI had a prepaid Premium subscription from April to May 2021 and I wish to renew it, but since the Indivi...

  • Newbie
  • Plan Free Country Brazol Device Samsung Galaxy A01 and Galaxy J5 (2016), Xbox One Operating System Android 10 and 7.1.1, Xbox One OS   My Question or Issue I had a prepaid Premium subs...
  • Billy-J
  • Spotify Star
  • 913 Views
  • 1 replies
  • 0 likes
  • 913 Views
  • 1 replies
  • 0 likes

Superuser Contribution Billing with mobile load (Premium)

PlanSpotify PremiumCountryPhilippines My Question or IssueHow do I pay my bill using mobile load? It says my next bill is on 5/06/2021 but it is already 5/27/2021 and I haven't paid my bill yet, I don't know how to pay since I used mobile load in my ...

klayn_0-1622083085937.png
  • Visitor
  • Plan Spotify Premium Country Philippines   My Question or Issue How do I pay my bill using mobile load? It says my next bill is on 5/06/2021 but it is already 5/27/2021 and I haven't paid ...
  • CarlosE
  • Moderator
  • 1288 Views
  • 1 replies
  • 0 likes
  • 1288 Views
  • 1 replies
  • 0 likes

Can't purchase premium with PayPal

PlanFree/PremiumCountrySri LankaDeviceDesktop PCOperating SystemWindows 10My Question or IssueI've been trying to purchase Spotify premium using PayPal but I keep encountering this error.I verified that both my Spotify and PayPal account are set to t...

devin-v_0-1622180363725.png
  • Visitor
  • Plan Free/Premium Country Sri Lanka Device Desktop PC Operating System Windows 10 My Question or Issue I've been trying to purchase Spotify premium using PayPal but I keep encountering this ...
  • OneByBoo
  • Roadie
  • 814 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 814 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Browse] no ads when logged in with facebook?

hello spotify!something weird just happened when i logged into spotify.i had ads!when i log in with facebook i dont have ever apps but with spotify direct i have ads.i use cracked version from happymod on my phone and i never have ads there also.que ...

  • Casual Listener
  • hello spotify! something weird just happened when i logged into spotify. i had ads! when i log in with facebook i dont have ever apps but with spotify direct i have ads. i use cracked version fro...
  • Mihail
  • Spotify Legend
  • 683 Views
  • 5 replies
  • 1 likes
  • Browse
    Desktop
  • 683 Views
  • 5 replies
  • 1 likes

Superuser Contribution Money deducted from my visa card but there are no updates about it on account overview.

I'm using recurring payment and I got a notification that my bank account has low balance than needed to charge. So I tried updating my card details with another debit card then after updating it, money got detected from the account but I can't see a...

  • Regular
  •      I'm using recurring payment and I got a notification that my bank account has low balance than needed to charge. So I tried updating my card details with another debit card then a...
  • Alex
  • Spotify Legend
  • 1068 Views
  • 5 replies
  • 0 likes
  • 1068 Views
  • 5 replies
  • 0 likes

Superuser Contribution What is the best way to get help with my Premium account?

PlanPremiumCountryCanadaDeviceGoogle Pixel 2, MacBook Pro 2016, and various other devicesOperating SystemLatest Android, Debian Linux, and Windows 10 Pro My Question or IssueI am paying for premium but the system thinks I do not. I replied to another...

  • Regular
  •   Plan Premium Country Canada Device Google Pixel 2, MacBook Pro 2016, and various other devices Operating System Latest Android, Debian Linux, and Windows 10 Pro   My Question or...
  • Mihail
  • Spotify Legend
  • 385 Views
  • 2 replies
  • 0 likes
  • 385 Views
  • 2 replies
  • 0 likes

I bought Spotify premium, was charged, but I still have Spotify Free.

PlanFreeCountryUSADeviceIPhone XROperating SystemIOS 11 My Question I bought the 3-Month Solo Premium Plan for 9.99$, and my paypal account was charged, however it said there was error, and I didn’t get my Spotify Premium, My account was still charge...

  • Visitor
  •   Plan Free Country USA Device IPhone XR Operating System IOS 11    My Question  I bought the 3-Month Solo Premium Plan for 9.99$, and my paypal account was charged, ho...
  • Billy-J
  • Spotify Star
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes