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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5278 Views
  • 23 replies
  • 2 likes
  • 5278 Views
  • 23 replies
  • 2 likes

Superuser Contribution DEBITO NO ACREDITADO EN SPOTIFY

PlanPremiumArgentina DeviceSamsung j2proOperating System Android My Question or IssueI have an automatic debit on my uala card for 300 Ars of spotify, in the spotify application it is not yet credited that I am already paid.

  • Visitor
  • Plan Premium Argentina   Device Samsung j2pro Operating System  Android   My Question or Issue I have an automatic debit on my uala card for 300 Ars of spotify, in the spotif...
  • Ivan
  • Spotify Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

subscription

PlanFree/PremiumCountry U.S. Device(iPhone 7, Chromebook)Operating System(iOS 10, Windows 10,etc.) My Question or IssueI am being charged $10 monthly for spotify but I cannot login to my account but the hulu account works fine. I am trying to sync up...

  • Visitor
  • Plan Free/Premium Country U.S.   Device (iPhone 7, Chromebook) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue I am being charged $10 monthly for spotify but I c...
  • OneByBoo
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

which Songs is best for increase business sales

My Company making a business growth video like increase digital marketing institute franchise in mumbai, delhi, pune, bangalore and etc.please suggest me that which song and cover music will be best

  • Visitor
  • My Company making a business growth video like increase digital marketing institute franchise in mumbai, delhi, pune, bangalore and etc. please suggest me that which song and cover music will be best
  • OneByBoo
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • Business Idea
  • 295 Views
  • 1 replies
  • 0 likes

Subscription cancelled 4months ago but still being charged

PlanFreeCountryUkDeviceiphone 8Operating SystemiOS 10 My Question or IssueCancelled my premium subscription November 2019 and have still been getting chargers every month since even though my account is saying “free” and on all other devices and I’m ...

  • Visitor
  • Plan Free Country Uk Device iphone 8 Operating System iOS 10   My Question or Issue Cancelled my premium subscription November 2019 and have still been getting chargers every month sin...
  • OneByBoo
  • Roadie
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Country doesn't change after updating billing information

PlanPremiumFrance (Changing to Germany) DeviceChrome, Mac My Question or IssueI'm trying to change my billing option from France to Germany.When I select Germany and enter my billing details, it changes the provider but it doesn't show any changes re...

  • Visitor
  • Plan Premium France (Changing to Germany)   Device Chrome, Mac   My Question or Issue I'm trying to change my billing option from France to Germany. When I select Germany and enter...
  • OneByBoo
  • Roadie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Government Subscription Discounts

PlanPremiumCountryUSA My Question or IssueDo government employees get a discount for Spotify Premium?

  • Visitor
  • Plan Premium Country USA   My Question or Issue Do government employees get a discount for Spotify Premium?
  • Ivan
  • Spotify Legend
  • 2813 Views
  • 1 replies
  • 0 likes
  • 2813 Views
  • 1 replies
  • 0 likes

Subscription cancellation

PlanFamilyCountryMXDeviceSamsung A70Operating SystemAndroid 9 My Question or IssueIf I have a pending balance for a Family plan and I cancel it witouth paying, the pending balance will still there?

  • Newbie
  • Plan Family Country MX Device Samsung A70 Operating System Android 9   My Question or Issue If I have a pending balance for a Family plan and I cancel it witouth paying, the pending ba...
  • Billy-J
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Church account

Hey. I'm looking to set up a business account so that the people in our church can get Church made playlists for people to go to. How do I go about doing that? Is it different than a personal account? Thanks. Steve

  • Visitor
  • Hey. I'm looking to set up a business account so that the people in our church can get Church made playlists for people to go to.  How do I go about doing that? Is it different than a persona...
  • egx
  • Visitor
  • 5897 Views
  • 2 replies
  • 0 likes
  • 5897 Views
  • 2 replies
  • 0 likes

Solved!! Downgrading to free, and upgrading to premium again

Hi,I'm on Family Premium right now, but considering downgrading to Free for a while.My question is around going back to family - will my liked songs / playlists / offline be restored to as it is now, or will I have to recreate it all?

  • Newbie
  • Hi, I'm on Family Premium right now, but considering downgrading to Free for a while. My question is around going back to family - will my liked songs / playlists / offline be restored to as it is ...
  • Emilia_8
  • Community Legend
  • 4965 Views
  • 1 replies
  • 0 likes
  • Free
  • 4965 Views
  • 1 replies
  • 0 likes

I can't see my Premium Student Plan in my plans list Only shows me as a Premium account.

Plan8,99 ₺ /Premium SudentCountryTurkeyDevice(iPhone 7,Computer)Operating System(iOS 13 , Windows 10,etc.) My Question or IssueI verified myself as student about 1 months ago and my subscription needed to continue as student plan and cost me 8,99 ₺ p...

  • Visitor
  • Plan 8,99 ₺ /Premium Sudent Country Turkey Device (iPhone 7,Computer) Operating System (iOS 13 , Windows 10,etc.)   My Question or Issue I verified myself as student about 1 month...
  • OneByBoo
  • Roadie
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Samsung 6 month promotion not showing up

PlanFreeCountryUSADeviceSamsung Galaxy Note 10+Operating SystemAndroid 10 My Question or IssueWhen I first opened up the Spotify app on my new Note 10+, it showed me the option of signing up for a free 6-month trial of premium for Samsung phones. How...

  • Newbie
  • Plan Free Country USA Device Samsung Galaxy Note 10+ Operating System Android 10   My Question or Issue When I first opened up the Spotify app on my new Note 10+, it showed me the opti...
  • Xenia
  • Moderator
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to buy a premium subscription

PlanFreeCountryCanadaDeviceiPhone 8Operating SystemIOS 10 My Question or IssueHello!I’ve been trying to buy a standard premium subscription since February (when there was the 3 month free trial) but every time I have entered my credit card info I get...

  • Visitor
  • Plan Free Country Canada Device iPhone 8 Operating System IOS 10   My Question or Issue Hello! I’ve been trying to buy a standard premium subscription since February (when there was t...
  • Ivan
  • Spotify Legend
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Ads] Terms and Conditions - PiHole

PlanPremiumCountryThe NetherlandsDeviceAllOperating System- My Question or Issue In an article written on Tweakers: article it was brought to my attention that the Terms and Conditions were changed. The following is now in there: "circumventing or bl...

  • Casual Listener
  •   Plan Premium Country The Netherlands Device All Operating System -   My Question or Issue   In an article written on Tweakers: article it was brought to my atte...
  • Havenstance
  • Newbie
  • 8387 Views
  • 6 replies
  • 1 likes
  • 8387 Views
  • 6 replies
  • 1 likes

Unwanted playlists and strange artists

PlanPremium My Question or IssueRecently I've started noticing strange artists that seem like a fake accounts with some random music. I keep on seeing playlist all of which contain an underscore `_`I removed all of them however I keep on seeing these...

tjalnum_0-1584463059518.png image.png
  • Casual Listener
  • Plan Premium     My Question or Issue Recently I've started noticing strange artists that seem like a fake accounts with some random music. I keep on seeing playlist all of which conta...
  • tjalnum
  • Casual Listener
  • 649 Views
  • 3 replies
  • 0 likes
  • fake artists
    unwanted albums
    unwated playlist
  • 649 Views
  • 3 replies
  • 0 likes

Solved!! Family premium

PlanPremium with HuluCountryUSA DeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueI am subscribed to premium with Hulu and want to upgrade to family premium. Will I still get billed for Hulu through spotify or will I have to pay for H...

  • Visitor
  • Plan Premium with Hulu Country USA   Device Samsung Galaxy 7 Operating System Android    My Question or Issue I am subscribed to premium with Hulu and want to upgrade to fam...
  • Loxer
  • Community Legend
  • 1584 Views
  • 1 replies
  • 0 likes
  • Family account upgrade
    Premium Hulu
  • 1584 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium got cancelled (mobile payment - Philippines - Globe Telecom)

Question:I've been using premium since 2018. Recently, my premium got cancelled. Whenever I try to subscribe again, I don't receive any PIN on my mobile number, but when I use another mobile number (from the same telecom - Globe) I do receive a PIN.Y...

  • Visitor
  • Question: I've been using premium since 2018. Recently, my premium got cancelled. Whenever I try to subscribe again, I don't receive any PIN on my mobile number, but when I use another mobile number...
  • Xenia
  • Moderator
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where I can buy a gift card from Italy?

CountryItaly My Question or IssueHello, I'm trying to gift a Spotify subscription but I can't find it anywhere online. Can someone help? It's for a birthday.Thanks.

  • Casual Listener
  • Country Italy   My Question or Issue Hello, I'm trying to gift a Spotify subscription but I can't find it anywhere online. Can someone help? It's for a birthday. Thanks.
  • cornflakes_
  • Casual Listener
  • 1184 Views
  • 2 replies
  • 0 likes
  • 1184 Views
  • 2 replies
  • 0 likes

Cobrança dupla

Tenho o plano Spotify Universitário e ao atualizar o meu pagamento mensal foram debitados dois valores da minha conta. O valor de R$ 16,90 não corresponde ao meu plano. Peço por gentileza o ressarcimento do valor em conta.

  • Visitor
  • Tenho o plano Spotify Universitário e ao atualizar o meu pagamento mensal foram debitados dois valores da minha conta. O valor de R$ 16,90 não corresponde ao meu plano. Peço por gentileza o ressarcim...
  • Bittencourt
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Subscription

Plan PremiumCountry IndiaDevice Samsung Tab A 10.1Operating System Android My Question or IssueIf I cancel my subscription for premium, do I get a cashback? If yes, within how many days of premium subscription is it allowed?

  • Visitor
  • Plan Premium Country India Device Samsung Tab A 10.1 Operating System Android  My Question or Issue If I cancel my subscription for premium, do I get a cashback? If yes, within how man...
  • OneByBoo
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me están haciendo un cargo que no reconozco

 Me están haciendo un cargo del cual si estoy consciente por mi plan Premium familiar de $149 pero ahora aparte de ese me están haciendo un cargo por $30, y no me llegó correo del porque me están cobrando más ni porque me quitaron dinero de mi tarjet...

D83AD175-89B8-4C89-A88E-EBF79A74CF80.jpeg
  • Visitor
  •   Me están haciendo un cargo del cual si estoy consciente por mi plan Premium familiar de $149 pero ahora aparte de ese me están haciendo un cargo por $30, y no me llegó correo del porque me están c...
  • Mario
  • Spotify Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes