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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7743 Views
  • 23 replies
  • 2 likes
  • 7743 Views
  • 23 replies
  • 2 likes

I have Spotify Free but am still able to skip any song and don't have ads

I recently downloaded the Spotify app to my phone (Galaxy S10E) and I have Spotify Free. I discovered I'm able to play and skip any song, on any playlist, album, or artist, even my Liked Songs, and I don't have ads. Is this a glitch or a new feature?...

  • Visitor
  • I recently downloaded the Spotify app to my phone (Galaxy S10E) and I have Spotify Free. I discovered I'm able to play and skip any song, on any playlist, album, or artist, even my Liked Songs, and I...
  • Emilia_8
  • Community Legend
  • 3730 Views
  • 3 replies
  • 0 likes
  • Glitch
    spotify free
  • 3730 Views
  • 3 replies
  • 0 likes

Payment Failed - card is definitely correct

PlanStudent PremiumCountryCanadaDeviceLaptop computer, iphoneOperating SystemWindows 10, Apple My Question or IssueI suddenly got a message that my payment failed, but I know that I have money in my account and the card is absolutely correct. I've re...

  • Visitor
  • Plan Student Premium Country Canada Device Laptop computer, iphone Operating System Windows 10, Apple   My Question or Issue I suddenly got a message that my payment failed, but I know...
  • MauriceMV
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution TRIAL 3 MONTH SUBSCRIPTIONS IS NOT WHAT SPOTIFY SAY!

Enter with the 3-month trial promotion to know how the Spotify premium plan works and if I liked to continue, one of the reasons is to avoid advertising and ads, but to my surprise they follow the same advertising and ads, I don't see the difference ...

  • Visitor
  • ...bsp;   Ingrese con la promoción de 3 meses de prueba para conocer como funciona el plan premium de Spotify y si me gustaba continuar, una de las razones es para evitar publicidad y anuncios, pero p...
  • Elena
  • Moderator
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

My premium stopped

3 months free trialFree/Premiumoaxaca Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016, motorola e5 play)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium randomly stopped and it says that my plan is the 3...

  • Regular
  • 3 months free trial Free/Premium oaxaca   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016, motorola e5 play) Operating System (iOS 10, Android Oreo, Windows 10,etc.) &n...
  • Billy-J
  • Spotify Star
  • 537 Views
  • 9 replies
  • 0 likes
  • 537 Views
  • 9 replies
  • 0 likes

Premium promo gets stuck upon payment

PlanFree trying to move to premiumCountryEgyptDeviceMacBook Pro 2019Operating SystemMac OS X Catalina, Chrome/ Safari, tried both in normal and private browsing When prompted to enter my credit card number and press proceed, it just keeps loading for...

  • Casual Listener
  • Plan Free trying to move to premium Country Egypt Device MacBook Pro 2019 Operating System Mac OS X Catalina, Chrome/ Safari, tried both in normal and private browsing     When pr...
  • Billy-J
  • Spotify Star
  • 339 Views
  • 3 replies
  • 0 likes
  • 339 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment Failed

PlanPremiumCountryUSA DeviceiPhone 7Operating System My Question or IssueMy automatic subscription payment failed this morning, and trying to update the payment details is not working. I either get the error message saying that something is wrong (at...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 7 Operating System   My Question or Issue My automatic subscription payment failed this morning, and trying to update the payment details ...
  • azazel_o
  • Casual Listener
  • 479 Views
  • 2 replies
  • 0 likes
  • 479 Views
  • 2 replies
  • 0 likes

Which account is linked to my credit card?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy credit card gets charged for a premium sub, but none of my accounts that I know of is gett...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My cred...
  • Emilia_8
  • Community Legend
  • 1246 Views
  • 1 replies
  • 0 likes
  • 1246 Views
  • 1 replies
  • 0 likes

Solved!! My dad has spotify free but can skip everything

My dad opened spotify today and found he was able to skip every song and has no ads despite saying his plan is free and he didn’t enter any credit card details. could be a glitch, just wondering why this has happened? Country Australia DeviceIphone S...

  • Casual Listener
  • My dad opened spotify today and found he was able to skip every song and has no ads despite saying his plan is free and he didn’t enter any credit card details. could be a glitch, just wondering why ...
  • Emilia_8
  • Community Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • Free
    Glitch
    Premium
  • 513 Views
  • 1 replies
  • 0 likes

Cant use Hulu on different devices

Plan: Student + hulu and showtimeFree/Premium: premiumCountry: usa Device(iPhone 11 max pro) My Question or Issue I got my plan back in fall of 2018 and activated my Hulu subscription on my Macbook to my amazon fire stick. I was never given any accou...

  • Newbie
  •   Plan: Student + hulu and showtime Free/Premium: premium Country: usa   Device (iPhone 11 max pro)   My Question or Issue   I got my plan back in fall of 2018 and activ...
  • Billy-J
  • Spotify Star
  • 583 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 583 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobil Ödeme İptali ve Para İadesi

PlanPremiumCountryTürkiye/İstanbulDeviceiPhone 6s PlusOperating SystemiOS 12 My Question or Issue Premium üyeliğimi iptal etmeyi unuttum ve otomatik para çekildi. Ödemeyi faturalı hattım üzerinden yaptım.18.11.2018 tarihinde (bugün) ödeme alındı.Bunu...

  • Newbie
  • Plan Premium Country Türkiye/İstanbul Device iPhone 6s Plus Operating System iOS 12   My Question or Issue  Premium üyeliğimi iptal etmeyi unuttum ve otomatik para çekildi. Ödemey...
  • Nazım1_
  • Visitor
  • 5489 Views
  • 3 replies
  • 0 likes
  • 5489 Views
  • 3 replies
  • 0 likes

Je n’arrive pas à faire fonctionner ma carte cadeau Spotify, le code ne marche pas

Que dois je faire ? j’ai acheté cette carte dans un magasin et le magasin ne veut pas me rembourser... j’aimerai bien qu’on m’aide un peu ! merci et j’espère avoir une réponse hihi

  • Visitor
  • Que dois je faire ? j’ai acheté cette carte dans un magasin et le magasin ne veut pas me rembourser... j’aimerai bien qu’on m’aide un peu ! merci et j’espère avoir une réponse hihi 
  • Billy-J
  • Spotify Star
  • 786 Views
  • 3 replies
  • 0 likes
  • 786 Views
  • 3 replies
  • 0 likes

Solved!! Unable to log into my spotify premium account.

 PlanPremiumCountryIndiaDeviceSamsung A50/ Desktop PCOperating SystemAndroid Q/Windows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I have purchased my spotify premium today and it has not been activated. I am still on free accou...

Screenshot_20200528-130948_Google Pay.jpg
  • Casual Listener
  •   Plan Premium Country India Device Samsung A50/ Desktop PC Operating System Android Q/Windows 10 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I have purch...
  • Billy-J
  • Spotify Star
  • 634 Views
  • 5 replies
  • 0 likes
  • 634 Views
  • 5 replies
  • 0 likes

Australian bank card refused

Based in China, I'm trying to pay my account with a new card, I have an Australian debit card but it's still not accepted, error message "something went wrong"

  • Casual Listener
  • Based in China, I'm trying to pay my account with a new card, I have an Australian debit card but it's still not accepted, error message "something went wrong"  
  • Billy-J
  • Spotify Star
  • 448 Views
  • 3 replies
  • 0 likes
  • hina
  • 448 Views
  • 3 replies
  • 0 likes

Can you help me?

Hello Guys I have a problem,I used a free trial befor and canceled it, so now I want to get Premium subscription again, but everytime I want to purchase there comes to error. What should I do?

  • Visitor
  • Hello Guys I have a problem, I used a free trial befor and canceled it, so now I want to get Premium subscription again, but everytime I want to purchase there comes to error. What should I do?
  • Billy-J
  • Spotify Star
  • 608 Views
  • 1 replies
  • 0 likes
  • 608 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money got deducted from bank account but no premium access.

PlanPremium (student 59 rupees) CountryIndiaDeviceRedmi Note 8 proOperating SystemAndroid 10My Question or IssueMoney got deducted from bank account but no premium access. Till now I don't get any refund. Please check this ASAP. The money was sent to...

  • Casual Listener
  • Plan Premium (student 59 rupees)  Country India Device Redmi Note 8 pro Operating System Android 10 My Question or Issue Money got deducted from bank account but no premium access. Till...
  • manan_7
  • Newbie
  • 1516 Views
  • 5 replies
  • 1 likes
  • Debited
    refund now
  • 1516 Views
  • 5 replies
  • 1 likes

Can't sign up for Premium Duo

PlanHad Free, want to sign up for Duo. CountryCanadaDeviceWindow laptopOperating System Windows 10 My Question or IssueEntered my cc info correctly and keep getting an error "Something went wrong. Try again"

  • Visitor
  • Plan Had Free, want to sign up for Duo.   Country Canada Device Window laptop Operating System Windows 10   My Question or Issue Entered my cc info correctly and keep get...
  • Billy-J
  • Spotify Star
  • 954 Views
  • 1 replies
  • 1 likes
  • Premium
  • 954 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution No payment methods are being accepted

PlanPremium DuoCountryCanadaDevice2018 Lenovo PC, Samsung Galaxy S8Operating SystemWindows 10, Android 8 My Question or IssueI'm getting the "something went wrong" error when I try to start a premium duo trial. I have had this account for a while but...

  • Casual Listener
  • Plan Premium Duo Country Canada Device 2018 Lenovo PC, Samsung Galaxy S8 Operating System Windows 10, Android 8   My Question or Issue I'm getting the "something went wrong" error when...
  • ab1985
  • Casual Listener
  • 574 Views
  • 5 replies
  • 0 likes
  • 574 Views
  • 5 replies
  • 0 likes

Superuser Contribution Facturer deux fois

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDepuis 2018 je recois tous les 16 et 24 du mois le même message. Porquoi je suis debité deux ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Depuis ...
  • Xenia
  • Moderator
  • 302 Views
  • 1 replies
  • 0 likes
  • Account
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Additional subscription options

I'm on the premium plan in Norway but my gf lives in the USA.She also has a really bad internet connection (as far as the internet is concerned the US outside the big cities is essentially a third world country) so we don't have spare bandwidth for b...

  • Visitor
  • ...t's kept private, once it's public it should of course be handled like normal youtube videos once the view count passes the number of extra people listening that we've paid extra for)   This w...
  • Xenia
  • Moderator
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Código de tarjeta tiene un diamante al final y no puedo canjearlo me podrían ayudar

PlanFree/PremiumCountryMexico Operating System(Android.) My Question or IssueHola buen día hace un par de días compre una tarjeta premium, al raspar para obtener mi código de pin hay un diamante al final y por lo tanto no puedo canjear el código para...

  • Visitor
  • Plan Free/Premium Country Mexico   Operating System (Android.)   My Question or Issue Hola buen día hace un par de días compre una tarjeta premium, al raspar para obtener mi código...
  • Xenia
  • Moderator
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes