Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4845 Views
  • 23 replies
  • 2 likes
  • 4845 Views
  • 23 replies
  • 2 likes

Solved!! refund and cancel subscription

hi. i charged 6.99 from spotify with transaction id PO20049000110588. I havent registered to spotify in this sort term so i dont know the mail and i havent charged before. i want to stop it. i didnt use the service and i want my money back. if u want...

  • Casual Listener
  • hi. i charged 6.99 from spotify with transaction id PO20049000110588. I havent registered to spotify in this sort term so i dont know the mail and i havent charged before. i want to stop it. i didnt ...
  • Brunelicia
  • Community Legend
  • 799 Views
  • 3 replies
  • 0 likes
  • 799 Views
  • 3 replies
  • 0 likes

Superuser Contribution Vodafone Music Premium not working

PlanPremiumCountryIreland DeviceiPhone 8 Operating System(iOS 10 My Question or IssueI have a premium subscription through Vodafone music but on my app and online it’s saying I don’t have premium. Can someone help with this please ? I have already tr...

  • Visitor
  • Plan Premium Country Ireland  Device iPhone 8  Operating System (iOS 10   My Question or Issue I have a premium subscription through Vodafone music but on my app and online i...
  • Ivan
  • Spotify Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Why is Spotify showing me ads if I'm paying premium? This is not honest and respectful

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 引きこもり
  • Roadie
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

necesito eliminar cuenta pero no tengo acceso al correo

Necesito ayuda, necesito eliminar cuenta de spotify pero no tengo acceso al correo ya que contraté con el correo/facebook de mi ex un plan duo pero lo di de baja, el problema es que mi tarjeta quedó asociada a su cuenta y me siguen haciendo el cargo ...

  • Visitor
  • Necesito ayuda, necesito eliminar cuenta de spotify pero no tengo acceso al correo ya que contraté con el correo/facebook de mi ex un plan duo pero lo di de baja, el problema es que mi tarjeta quedó ...
  • OneByBoo
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution New card.."Your payment method and country don't match"

PlanPremiumCountryUnited States DeviceiPhone 11 Pro, iPad mini 4, iMacOperating SystemiOS 13.3.1 My Question or IssueMy bank issued a new VISA debit card and old one expired. So I go to update the payment info and it fails due to the country doesn't ...

  • Visitor
  • Plan Premium Country United States   Device iPhone 11 Pro, iPad mini 4, iMac Operating System iOS 13.3.1   My Question or Issue My bank issued a new VISA debit card and old one e...
  • Petya
  • Community Legend
  • 6683 Views
  • 1 replies
  • 0 likes
  • 6683 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can not enter credit card information in mobile app

Can not enter credit card information in mobile app Holding the credit card in my hand, wanting to spend my money on Spotify i can not find the way to use it in the mobile app. No information No link No place to enter credit card information terrible...

  • Music Fan
  • Can not enter credit card information in mobile app Holding the credit card in my hand, wanting to spend my money on Spotify i can not find the way to use it in the mobile app.   No inform...
  • Petya
  • Community Legend
  • 866 Views
  • 3 replies
  • 0 likes
  • Mobile
    Subscription
  • 866 Views
  • 3 replies
  • 0 likes

Superuser Contribution Wanting a family subscription not just individual premium, how do i upgrade it

I have purchased a premium subscription in error. I wanted a family subscription. How do I upgrade my subscription. I cannot seem to find a link to upgrade it. I am in Australia

  • Visitor
  • I have purchased a premium subscription in error. I wanted a family subscription. How do I upgrade my subscription. I cannot seem to find a link to upgrade it.   I am in Australia  
  • Mario
  • Spotify Legend
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Superuser Contribution Overcharged after Removing Premium Account!

PlanPremium and now Free.CountryHong KongDevice(iPhone My Question or IssueI have been overcharged on my Credit Card although I cancelled my Premium account two months ago. I want to be reimbursed for the cost that was processed in February and ensur...

  • Visitor
  • Plan Premium and now Free. Country Hong Kong Device (iPhone 😎   My Question or Issue I have been overcharged on my Credit Card although I cancelled my Premium account two months ago. I ...
  • Petya
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Frustrated with premium payment

PlanPremium expired but paid for the premium familyCountryINDIADeviceiPhone 11 Pro MaxOperating SystemiOS 13 (latest) My Question or IssueI previously had premium for students but cancelled it in order to buy the premium for the family. i was trying ...

  • Casual Listener
  • Plan Premium expired but paid for the premium family Country INDIA Device iPhone 11 Pro Max Operating System iOS 13 (latest)   My Question or Issue I previously had premium for student...
  • Petya
  • Community Legend
  • 1449 Views
  • 3 replies
  • 0 likes
  • 1449 Views
  • 3 replies
  • 0 likes

Impossible de télécharger

Bonjour, j’ai souscrit à un abonnement mais impossible de télécharger des musiques, je n’ai pas la fonctionnalité.

  • Visitor
  • Bonjour, j’ai souscrit à un abonnement mais impossible de télécharger des musiques, je n’ai pas la fonctionnalité.
  • Emilia_8
  • Community Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for premium for over a year on PS4 now im charged and no device has the premium benefits

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Xenia
  • Moderator
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Realice el pago en el oxxo y aún no tengo el servicio

Decidí suscribirme a premium, elegí el método de pago oxxo, imprimí el papel, fui a pagar ese mismo día, esperé los 3 días y aún tengo el plan spotify free y no el plan spotify premium. Envié un correo, me dieron algunas sugerencias ya realice varias...

  • Visitor
  • Decidí suscribirme a premium, elegí el método de pago oxxo, imprimí el papel, fui a pagar ese mismo día, esperé los 3 días y aún tengo el plan spotify free y no el plan spotify premium.  Envié ...
  • Xenia
  • Moderator
  • 817 Views
  • 1 replies
  • 0 likes
  • 817 Views
  • 1 replies
  • 0 likes

Gift card failure in Mexico

PlanFamilial premiumCountryMexico Device(iPhone 11 pro) My Question or IssueI have a gift card issue: I bought a $600 mxn card in Mexico (document attached) and cannot add it to my account. The error shows that it is because in Family account you can...

  • Visitor
  • Plan Familial premium Country Mexico   Device (iPhone 11 pro)   My Question or Issue I have a gift card issue: I bought a $600 mxn card in Mexico (document attached) and cannot add...
  • Billy-J
  • Spotify Star
  • 1156 Views
  • 1 replies
  • 1 likes
  • 1156 Views
  • 1 replies
  • 1 likes

still bundled? or no?

PlanFree/PremiumCountryUSA My Question or IssueI've had the Spotify/Hulu bundle since it was first offered, and in late December 2019, due to financial hardship I was forced to forego my subscription payment, and it's been inactive since then. With i...

  • Visitor
  • Plan Free/Premium Country USA     My Question or Issue I've had the Spotify/Hulu bundle since it was first offered, and in late December 2019, due to financial hardship I was forced ...
  • Billy-J
  • Spotify Star
  • 686 Views
  • 1 replies
  • 0 likes
  • 686 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAYMENT FAILED MEXICO

I have a problem with my premium spotify account, my payment loss has expired and when I paid a problem occurred with my card which I do not understand, in fact I had to pay with another card, my doubt is when I can use again my mastercard to continu...

  • Visitor
  • I have a problem with my premium spotify account, my payment loss has expired and when I paid a problem occurred with my card which I do not understand, in fact I had to pay with another card, my dou...
  • Mario
  • Spotify Legend
  • 694 Views
  • 1 replies
  • 0 likes
  • 694 Views
  • 1 replies
  • 0 likes

I lost my premium subscription

Hello, I purchase my premium subscription at February 12th 2020, everything is normal, i enjoyed all premiuk feature without any problem But now February 14th 2020, i lost it. Without any announcement. I attach some screenshot from email (on bahasa) ...

  • Casual Listener
  • Hello,   I purchase my premium subscription at February 12th 2020, everything is normal, i enjoyed all premiuk feature without any problem   But now February 14th 2020, i lost it. W...
  • Luan
  • Spotify Star
  • 1801 Views
  • 6 replies
  • 0 likes
  • Premium
    Subscription
  • 1801 Views
  • 6 replies
  • 0 likes

Superuser Contribution Necesito ayuda con mi Spotify Premium

Paraguay Tengo problema para usar mi cuenta premium. Desde el 28 de enero del 2020 solicité mi cuenta premium y hasta ayer me funcionaba. Hoy no ya no puedo utilizarla, cambió la cuenta a “free” y no he recibido ningún email de advertencia sobre esto...

  • Casual Listener
  • Paraguay Tengo problema para usar mi cuenta premium. Desde el 28 de enero del 2020 solicité mi cuenta premium y hasta ayer me funcionaba. Hoy no ya no puedo utilizarla, cambió la cuenta a “free” y ...
  • Petya
  • Community Legend
  • 532 Views
  • 1 replies
  • 0 likes
  • Premium
    Premium 3 Month Trial
    Subscripción
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’ve subscribed to Spotify Premium with 3 mths free but I want the benefits of premium now. How do I

PlanFree/PremiumCountry. Uk Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country. Uk   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nb...
  • Mario
  • Spotify Legend
  • 864 Views
  • 3 replies
  • 0 likes
  • 864 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ödeme sıkıntısı

Türkiye Samsung Galaxy Fun EditionYaklaşık 4 gündür öğrenci premium üyeliğe tekrar geçmek için çalışıyorum. Fakat bir türlü ödeme yapamadım. Ödeme yapılacak kartı kontrol ettim, farklı internet tarayıcıları denedim ama malesef yine aynı sıkıntı ile k...

Screenshot_20200217-131150_Spotify.jpg
  • Visitor
  •   Türkiye  Samsung Galaxy Fun Edition Yaklaşık 4 gündür öğrenci premium üyeliğe tekrar geçmek için çalışıyorum. Fakat bir türlü ödeme yapamadım. Ödeme yapılacak kartı kontrol ettim, fark...
  • Petya
  • Community Legend
  • 1342 Views
  • 1 replies
  • 0 likes
  • 1342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fatura de cartão pela conta universitária

Eu tenho Conta Premium Universitária mas na fatura do meu cartão de crédito consta cobrado valor de Conta Premium comum. Como faço pra ter a diferença estornada?

  • Newbie
  • Eu tenho Conta Premium Universitária mas na fatura do meu cartão de crédito consta cobrado valor de Conta Premium comum. Como faço pra ter a diferença estornada?
  • Petya
  • Community Legend
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes