Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
krishna1926
Visitor
175884 Views
114 replies
12 likes

175884 Views
114 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
19660 Views
27 replies
4 likes

19660 Views
27 replies
4 likes

Solved!!Superuser Contribution Can't upgrade my plan

Trying to upgrade my plan from individual to a duo account, It's not pulling up duo when I click upgrade, and when I go via the Premium plans route it won't allow me to pay...HELP!!!!

LauraJacobs
Regular
Trying to upgrade my plan from individual to a duo account, It's not pulling up duo when I click upgrade, and when I go via the Premium plans route it won't allow me to pay...HELP!!!!
2021-04-29 10:15:26 AM
2021-05-03 11:09:36 AM
LauraJacobs
Regular
1770 Views
12 replies
1 likes

1770 Views
12 replies
1 likes

Superuser Contribution App Crash IOS

Hi,For over a year now that about every month Spotify crashes after a few minutes. I have tried all the following solutions: restarting app, clearing cache, deleting app and downloading it again. It makes the whole listening unbearable. When I delete...

Felixchagnon
Visitor
Hi, For over a year now that about every month Spotify crashes after a few minutes. I have tried all the following solutions: restarting app, clearing cache, deleting app and downloading it again.&n...
2021-05-02 9:42:52 PM
2021-05-03 9:54:45 AM
Alex
Spotify Legend
385 Views
1 replies
0 likes

385 Views
1 replies
0 likes

Solved!!Superuser Contribution Can't join duo plan (German)

PlanPremiumCountryÖsterreich(Austria) DeviceOneplus 9 Pro, Windows 10 Operating SystemAndroid 11, Windows 10 My Question or IssueHallo,ich wollte dem Duo Plan meiner Freundin mit der ich zusammen wohne beitreten, aber ich bekomme nur einen Fehler, da...

stefankoenig
Casual Listener
Plan Premium Country Österreich(Austria) Device Oneplus 9 Pro, Windows 10 Operating System Android 11, Windows 10 My Question or Issue Hallo, ich wollte dem Duo Plan...
2021-04-06 7:27:03 PM
2021-05-02 8:39:10 PM
CarlosE
Moderator
1438 Views
5 replies
0 likes

1438 Views
5 replies
0 likes

Changing from Family to Duo

I want to change from Family to Duo as it is just my wife and I. I understand we will not lose playlists etc. What I have not been able to find any info on is:If I as the account holder change the plan from Family to Duo will my wife need to do anyth...

Tokfume
Visitor
I want to change from Family to Duo as it is just my wife and I. I understand we will not lose playlists etc. What I have not been able to find any info on is: If I as the account holder...
2021-04-27 2:01:58 AM
2021-05-02 10:13:45 AM
user-removed
Not applicable
1081 Views
2 replies
0 likes

1081 Views
2 replies
0 likes

Why do I have to enter my credit card details when getting the one month free trial

The title says it all. If you could please not have it ask you for your credit card details until the trial is over, that would be amazing. Thanks, MIRK LANE

mirklane
Casual Listener
The title says it all. If you could please not have it ask you for your credit card details until the trial is over, that would be amazing. Thanks, MIRK LANE
2021-05-01 3:49:57 AM
2021-05-02 5:21:14 AM
Billy-J
Spotify Star
2333 Views
1 replies
0 likes

2333 Views
1 replies
0 likes

music(b)less

I have been begging Spotify for months now to be able to purchase a premium plan. I was even gifted with a month of free use, as agents were not able to help me with my issue. The problem seems to be a card payment method and country of residence whi...

KatarinaD
Visitor
I have been begging Spotify for months now to be able to purchase a premium plan. I was even gifted with a month of free use, as agents were not able to help me with my issue. The problem seems...
2021-04-30 12:03:53 AM
515 Views
0 replies
0 likes

515 Views
0 replies
0 likes

Superuser Contribution premiun account has finished but I am still paying as a premiun costumer

Hi there,I´m having some problems with my premiun account, in fact, it doesn´t exist anymore. I don´t understand why it´s happening because I pay my subscription fee every month. I´ve taken out it with a third party (my phone company here in Spain). ...

Chiquiless101
Casual Listener
Hi there, I´m having some problems with my premiun account, in fact, it doesn´t exist anymore. I don´t understand why it´s happening because I pay my subscription fee every month. I´ve taken out it ...
2017-07-06 12:53:09 PM
2021-04-30 8:24:07 AM
Jeremy
Spotify Legend
1786 Views
4 replies
1 likes

1786 Views
4 replies
1 likes

Spotify Premium not available as a choice when switching from Family

I'm the plan manager on a Family Premium plan and want to downgrade to the individual Spotify Premium but the only options are Premium Student and Free. Why can't I choose the regular premium account? And if I have to switch to Free, then upgrade to ...

llc0424
Newbie
I'm the plan manager on a Family Premium plan and want to downgrade to the individual Spotify Premium but the only options are Premium Student and Free. Why can't I choose the regular premium account...
2021-04-29 6:53:40 PM
2021-04-30 5:00:19 AM
Billy-J
Spotify Star
1011 Views
1 replies
1 likes

1011 Views
1 replies
1 likes

Change plan when on a giftcard

I have Spotify Premium paid with a Gift Card that will last for 2 more months. If i change to Duo, will the lasting time de-crease or will the time remain the same? Regards

jcarlberg
Casual Listener
I have Spotify Premium paid with a Gift Card that will last for 2 more months. If i change to Duo, will the lasting time de-crease or will the time remain the same? Regards
2021-04-27 6:59:50 AM
2021-04-27 4:59:00 PM
AdamDamon
Spotify Star
1480 Views
1 replies
0 likes

1480 Views
1 replies
0 likes

Solved!! Double Payment

PlanPremium StudentCountryFranceDeviceXiomi 10 Lite 5GOperating SystemAndroid 10 My Question or IssueHello,I noticed that since two month (March and April) I pay twice the amount of my subscription and I would be grateful if you could tell me why ple...

MaximePayant
Casual Listener
Plan Premium Student Country France Device Xiomi 10 Lite 5G Operating System Android 10 My Question or Issue Hello, I noticed that since two month (March and April) I pay twice the ...
2021-04-25 12:17:50 PM
2021-04-26 3:34:21 PM
Billy-J
Spotify Star
1330 Views
5 replies
0 likes

1330 Views
5 replies
0 likes

Cant get spotify and headspace.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: My spotify cant be connected with headspace. How can i get it

23rdcenturyfrui
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: My spot...
2021-04-25 9:11:48 PM
2021-04-26 1:33:05 AM
Billy-J
Spotify Star
668 Views
1 replies
0 likes

668 Views
1 replies
0 likes

Superuser Contribution Quality of Service Guarantee

PlanPremiumCountryUSADeviceLaptop, phoneOperating SystemWindows, Android My Question or IssueI'm wondering if my Spotify Premium subscription has any sort of quality of service guarantee, because the streaming service is continually pausing during pl...

OkMarkyMark
Casual Listener
Plan Premium Country USA Device Laptop, phone Operating System Windows, Android My Question or Issue I'm wondering if my Spotify Premium subscription has any sort of quality of servi...
2021-04-16 2:51:21 PM
2021-04-24 4:27:11 PM
Mihail
Spotify Legend
702 Views
1 replies
0 likes

702 Views
1 replies
0 likes

Superuser Contribution Invite a friend

PlanPremiumCountryUkDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey, this morning when I opened the app this message popped up, I closed it whilst waiting to see...

Kezindevon
Visitor
Plan Premium Country Uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey, this mornin...
2021-04-23 12:32:31 PM
2021-04-24 9:11:24 AM
Jeremy
Spotify Legend
1658 Views
1 replies
0 likes

1658 Views
1 replies
0 likes

Superuser Contribution Spotify Duo

I cancelled premium to join Duo. Now my account shows that i have a free account only and Shopify Duo plan is not being updated to my profile. There is no link in my account to manage the Duo plan or add my spouse to this [snip - Community Moderator ...

Prabh1
Visitor
I cancelled premium to join Duo. Now my account shows that i have a free account only and Shopify Duo plan is not being updated to my profile. There is no link in my account to manage the Duo plan or...
2021-04-18 8:54:26 AM
2021-04-23 11:17:57 AM
Mihail
Spotify Legend
692 Views
1 replies
0 likes

692 Views
1 replies
0 likes

Solved!!Superuser Contribution will the one time plans extend my premium expire date?

PlanFree/PremiumCountryMalaysia DeviceSamsung Galaxy note 10 liteOperating SystemAndroid 11 My Question or IssueI've been subscribed to premium since 2017~ but had just cancelled it and my premium will expire on the 15th of May, I cancelled it becaus...

Joelwsy
Casual Listener
Plan Free/Premium Country Malaysia Device Samsung Galaxy note 10 lite Operating System Android 11 My Question or Issue I've been subscribed to premium since 2017~ but had...
2021-04-22 10:22:03 AM
2021-04-22 10:53:31 PM
CarlosE
Moderator
1876 Views
1 replies
0 likes

1876 Views
1 replies
0 likes

Superuser Contribution Payment made but subscription still inactive

PlanStudent PremiumCountryKenyaDeviceSamsung Galaxy A50Operating SystemAndroid My Question or IssueI made a payment for my subscription using the method i always use and the payment went through but my subscription is still inactive

Kevinmuigai98
Newbie
Plan Student Premium Country Kenya Device Samsung Galaxy A50 Operating System Android My Question or Issue I made a payment for my subscription using the method i always use an...
2021-04-20 11:25:42 AM
2021-04-21 9:57:03 AM
Jeremy
Spotify Legend
822 Views
1 replies
0 likes

822 Views
1 replies
0 likes

Superuser Contribution Changing plans

PlanPremium with HuluCountryUSADevice(Samsung S20, Computer, Iphone 11 Pro Max)Operating System(Android, Windows 10) My Question or IssueI am trying to switch my plan from Spotify Premium with Hulu to Spotify Premium Family. When I tried to switch ov...

JohnnyCage00
Newbie
Plan Premium with Hulu Country USA Device (Samsung S20, Computer, Iphone 11 Pro Max) Operating System (Android, Windows 10) My Question or Issue I am trying to switch my plan from Sp...
2021-04-20 6:37:05 AM
2021-04-21 9:27:40 AM
Mario
Spotify Legend
551 Views
1 replies
0 likes

551 Views
1 replies
0 likes

Can't change email address

I looked at the help. It said to log out of facebook, which I did. I signed out of everything (signout everywhere). But I still can't access my email to edit it. Any ideas what to do next?thanksclem

clempadin
Casual Listener
I looked at the help. It said to log out of facebook, which I did. I signed out of everything (signout everywhere). But I still can't access my email to edit it. Any ideas wha...
2021-04-19 5:12:23 PM
2021-04-20 5:36:19 AM
Billy-J
Spotify Star
799 Views
1 replies
0 likes

799 Views
1 replies
0 likes

i would like to cancel subsriction

Hi i would like to cancel subsriction of one profile. i dont have acess to log in. it was my friends account which i pay. And now we dont have even email of this account, just we now its connected with my card and we dont have idea ho to cancel it.

AdamPindur
Casual Listener
Hi i would like to cancel subsriction of one profile. i dont have acess to log in. it was my friends account which i pay. And now we dont have even email of this account, just we now its conn...
2021-04-03 11:50:20 PM
2021-04-20 5:12:46 AM
Billy-J
Spotify Star
1141 Views
3 replies
0 likes

1141 Views
3 replies
0 likes

Switch from family to Duo | Impossible

PlanFamilyCountryItalyDevicePCOperating SystemWindows 10 - Firefox incognito My Question or IssueI would like to change my subscription from Family to Duo but it doesn't work.I just get a red alert box saying I'm not eligible for such a plan

marcob8986
Casual Listener
Plan Family Country Italy Device PC Operating System Windows 10 - Firefox incognito My Question or Issue I would like to change my subscription from Family to Duo but it doesn't work...
2021-04-16 6:41:52 PM
2021-04-19 2:52:50 PM
Luan
Spotify Star
595 Views
3 replies
0 likes

595 Views
3 replies
0 likes

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