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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 71929 Views
  • 25 replies
  • 5 likes
  • 71929 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41832 Views
  • 19 replies
  • 2 likes
  • 41832 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29806 Views
  • 16 replies
  • 3 likes
  • 29806 Views
  • 16 replies
  • 3 likes

Spotify website shows premium but app shows free

PlanPremiumCountryUSDeviceIphone 7 Operating SystemIOS 12.2 My Question or IssueHi, I just signed up for premium for students, logging into the website shows my premium account but logging in with the same login info in the app shows the subscription...

  • Casual Listener
  • Plan Premium Country US Device Iphone 7  Operating System IOS 12.2   My Question or Issue Hi, I just signed up for premium for students, logging into the website shows my premium ...
  • Billy-J
  • Spotify Star
  • 601 Views
  • 7 replies
  • 0 likes
  • 601 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Premium just stopped working on phone

PlanPremiumCountry DeviceS10eOperating SystemAndroid My Question or IssueSo, Ive had spotify Premium for several years now, same payment method and everything has always worked fine. Now on my phone I dont have premium, lost my downloads and Ive trie...

  • Casual Listener
  •   Plan Premium Country   Device S10e Operating System Android   My Question or Issue So, Ive had spotify Premium for several years now, same payment method and everything ha...
  • Peter
  • Spotify Legend
  • 621 Views
  • 2 replies
  • 0 likes
  • 621 Views
  • 2 replies
  • 0 likes

Why can’t I pay with PaySafe Card?

PlanFreeCountryGermanyDeviceiPhone 6sOperating SystemiOS 12.3 My Question or IssueHello. I bought a 25€ PaySafe Card but I can’t pay with it. I don’t know the reason but I hope some of you guys could help me.

  • Newbie
  • Plan Free Country Germany Device iPhone 6s Operating System iOS 12.3   My Question or Issue Hello. I bought a 25€ PaySafe Card but I can’t pay with it. I don’t know the reason but I ho...
  • OneByBoo
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

3 Month Plan only payable by Paysafecard?

I wanted to purchase a three month plan rather than a recurring one, but I can't seem to see a way to purchase with any other payment method than paysafecard? 1. What the heck is that and who even uses it?2. Why can't I just use my credit card or pay...

  • Newbie
  • I wanted to purchase a three month plan rather than a recurring one, but I can't seem to see a way to purchase with any other payment method than paysafecard?   1. What the heck is that and wh...
  • OneByBoo
  • Community Legend
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

Reset Previous Test Phase

Hi everyone, about two years ago I already started a test peroid (PayPal as payment method).Now, I am looking forward to switch over to Spotify with my entire family. I tried to re-activate a test period connected to my PayPal account but I'll get an...

  • Visitor
  • Hi everyone,   about two years ago I already started a test peroid (PayPal as payment method). Now, I am looking forward to switch over to Spotify with my entire family.   I tried to r...
  • Billy-J
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Can't get premium on phone and tried everything

Signed up for a premium student account. On the desktop I have premium and everything is good but my phone is still showing free. Tried signing in with my email and with Facebook, no luck. Tried uninstalling and reinstalling, no luck. Tried a new pas...

  • Newbie
  • Signed up for a premium student account. On the desktop I have premium and everything is good but my phone is still showing free. Tried signing in with my email and with Facebook, no luck. Tried unin...
  • Billy-J
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

3 month premium pay issue for Turkey

i cant pay for premium acc please helpPlanFree/PremiumCountryturkeyDevice(iPhone 5s)Operating System(iOS 12.2 My Question or Issue

  • Newbie
  • i cant pay for premium acc please help Plan Free/Premium Country turkey Device (iPhone 5s) Operating System (iOS 12.2   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • Premium
  • 331 Views
  • 1 replies
  • 0 likes

Premium offer

PlanFree/PremiumCountryGreece My Question or IssueI received the newsletter today for the offer 6.99 EUR for three months. However when I clicked, it informs me that I do not satisfy the criteria. The offer is not eligible for premium accounts who ca...

  • Newbie
  • Plan Free/Premium Country Greece   My Question or Issue I received the newsletter today for the offer  6.99 EUR for three months. However when I clicked, it informs me that I do not s...
  • pavargau
  • Newbie
  • 645 Views
  • 2 replies
  • 1 likes
  • 645 Views
  • 2 replies
  • 1 likes

subscription is not working

I got an email that I'm using premium for student but app shows it is free I reinstall my app and restart my device

  • Visitor
  • I got an email that I'm using premium for student but app shows it is free   I reinstall my app and restart my device
  • Royth42
  • Newbie
  • 796 Views
  • 2 replies
  • 0 likes
  • 796 Views
  • 2 replies
  • 0 likes

Duplicate payments

 

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  • Newbie
  •  
  • OneByBoo
  • Community Legend
  • 870 Views
  • 1 replies
  • 0 likes
  • Payments
  • 870 Views
  • 1 replies
  • 0 likes

Have premium but not showing up on my phone

So I paid for student premium and I cannot not get the premium on my Spotify app on my iPhone 6s. I have logged out and back in deleted the app and logged out and back in a second time with no luck. Then checking online it shows I have subscribed to ...

  • Newbie
  • So I paid for student premium and I cannot not get the premium on my Spotify app on my iPhone 6s. I have logged out and back in deleted the app and logged out and back in a second time with no luck. ...
  • OneByBoo
  • Community Legend
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

"You've discovered a premium feature" banner shows in mobile app

PlanPremium/StudentCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid Pie (9) w/ Samsung One UI My Question or IssueRecently while using Spotify I have had the issue where the app will start showing a white banner across the bottom that says ...

  • Newbie
  • P lan Premium/Student Country USA Device Samsung Galaxy S10+ Operating System Android Pie (9) w/ Samsung One UI   My Question or Issue Recently while using Spotify I have had the issue...
  • gk1993
  • Newbie
  • 1534 Views
  • 1 replies
  • 2 likes
  • Premium
    premium feature
  • 1534 Views
  • 1 replies
  • 2 likes

Attivazione errata abbonamento Family

Per errore ho attivato l'abbonamento Family (ho un abbonamento Premium). Ho provveduto a cancellare subito questo abbonamento (anche per evitare addebito ulteriore), ma nel profilo risulta comunque un abbonamento Family. Come faccio a ripreistinare i...

  • Newbie
  • Per errore ho attivato l'abbonamento Family (ho un abbonamento Premium). Ho provveduto a cancellare subito questo abbonamento (anche per evitare addebito ulteriore), ma nel profilo risulta comunque u...
  • Bittencourt
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Spotify Starbucks Premium Membership

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a partner with Starbucks and this morning I woke to my Spotify premium gone, and just a ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am a ...
  • kaitlingodwin
  • Casual Listener
  • 557 Views
  • 2 replies
  • 1 likes
  • 557 Views
  • 2 replies
  • 1 likes

Charged twice per month

PlanPremiumCountryNorwayDeviceHuawei p30 My Question or IssueI've been charged twice per month for the last three months. I only have one account and i am not paying for anybody else either. Please help me.

  • Newbie
  •   Plan Premium Country Norway Device Huawei p30     My Question or Issue I've been charged twice per month for the last three months. I only have one account and i am not pay...
  • jsannn
  • Community Legend
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Charged more fro student subscription

PlanPremiumCountrySingaporeMy Question or IssueI have automatically been charged normal premium fee, when my 1 year student subscription has not expired. Why have I been charged more?

  • Casual Listener
  • Plan Premium Country Singapore My Question or Issue I have automatically been charged normal premium fee, when my 1 year student subscription has not expired. Why have I been charged more?
  • Billy-J
  • Spotify Star
  • 586 Views
  • 1 replies
  • 2 likes
  • 586 Views
  • 1 replies
  • 2 likes

Gift Card code doesn't work

PlanFree/PremiumCountryMalaysiaDevice(Samsung Galaxy J7 Prime)Operating System(Android) My Question or IssueSince I'm a student with no credit card, my source of Spotify Premium has been through the gift cards at my local 7-Eleven but the card I boug...

  • Visitor
  • Plan Free/Premium Country Malaysia Device (Samsung Galaxy J7 Prime) Operating System (Android)   My Question or Issue Since I'm a student with no credit card, my source of Spotify Prem...
  • Billy-J
  • Spotify Star
  • 2355 Views
  • 1 replies
  • 0 likes
  • 2355 Views
  • 1 replies
  • 0 likes

I was being asked to update payment info for premium sub but spotify automatically charged my acc

PlanIt was premium but now is free.CountryCanadaDeviceiPhone 6S PlusOperating SystemiOS 12.2My Question or IssueI was on a premium for students subscription and I was receiving the error to update my payment information and it was literally saying th...

  • Newbie
  • Plan It was premium but now is free. Country Canada Device iPhone 6S Plus Operating System iOS 12.2 My Question or Issue I was on a premium for students subscription and I was receiving the ...
  • Billy-J
  • Spotify Star
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Google Home Mini redemption promo code australia

I did not get the promo code needed to get the free google home mini for Australia in my email. I'm wondering what solutions are there to rectify this situation? Thanks!!

  • Newbie
  • I did not get the promo code needed to get the free google home mini for Australia in my email. I'm wondering what solutions are there to rectify this situation? Thanks!!  
  • RajasD
  • Newbie
  • 2210 Views
  • 4 replies
  • 0 likes
  • 2210 Views
  • 4 replies
  • 0 likes

Spotify Premium Familia

PlanPremium FamilyCountryBrasilDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo My Question or IssueEu e meu filho fazemos parte de um plano Premium Familia assinado pela minha filha, residimos na mesma casa, porém na renovação do plano nossa...

  • Newbie
  • Plan Premium Family Country Brasil Device Samsung Galaxy S7 Edge Operating System Android Oreo   My Question or Issue Eu e meu filho fazemos parte de um plano Premium Familia assi...
  • Bittencourt
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes