Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 17475 Views
  • 27 replies
  • 4 likes
  • 17475 Views
  • 27 replies
  • 4 likes

Superuser Contribution Payed for giftcard, doesn't work

Hi, so I recently purchased a 10€ giftcard with a code and I wanted to enter it but it just said that something went wrong and I either should try it later (which I did) or I should look up to the standard support. I tried to follow the solutions fro...

  • Regular
  • Hi,  so I recently purchased a 10€ giftcard with a code and I wanted to enter it but it just said that something went wrong and I either should try it later (which I did) or I should look up to...
  • Eni
  • Moderator
  • 2750 Views
  • 22 replies
  • 0 likes
  • 2750 Views
  • 22 replies
  • 0 likes

Superuser Contribution What are the requirements to grant the Spotify support for Sri Lanka?

PlanFree/PremiumSri Lanka Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe desperately need the subscription of Spotify account in Sri Lanka and we are ready to pa...

  • Visitor
  • Plan Free/Premium Sri Lanka   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We de...
  • MattSuda
  • Spotify Star
  • 639 Views
  • 4 replies
  • 1 likes
  • Sri Lanka Support
  • 639 Views
  • 4 replies
  • 1 likes

[Country] Sri Lanka

Hi There! With the recent release in India, it would be great if the Subscription would be made available to Sri Lanka too. We do have Apple Music here that is approx 3USD/Month. But we prefer Spotify, and many people here are using the 10$/Month Int...

  • Newbie
  •   Hi There!    With the recent release in India, it would be great if the Subscription would be made available to Sri Lanka too. We do have Apple Music here that is approx 3USD/Mont...
  • MattSuda
  • Spotify Star
  • 915 Views
  • 2 replies
  • 2 likes
  • 915 Views
  • 2 replies
  • 2 likes

Solved!! Are offline songs still playable if I move to a country without spotify?

If I subscribed to premium in the country I'm currently in, Malaysia and then move to Pakistan, which doesn't currently 'have' spotify. Will I still be able to listen to offline songs downloaded via Spotify?EDIT: nevermind, I found some similar quest...

  • Casual Listener
  • If I subscribed to premium in the country I'm currently in, Malaysia and then move to Pakistan, which doesn't currently 'have' spotify. Will I still be able to listen to offline songs downloaded via ...
  • MattSuda
  • Spotify Star
  • 994 Views
  • 3 replies
  • 0 likes
  • 994 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium subscription in Nigeria

PlanPremiumCountryNigeriaDeviceAndroid PhoneOperating SystemAndroid My Question or IssueHi,Although I am from India but I live and work in Nigeria. This year I started a Free plan from India . I came back to Nigeria and subscribed for a Premium plan....

  • Casual Listener
  •     Plan Premium Country Nigeria Device Android Phone Operating System Android   My Question or Issue Hi, Although I am from India but I live and work in Nigeria. This yea...
  • MattSuda
  • Spotify Star
  • 892 Views
  • 4 replies
  • 1 likes
  • Subscription
  • 892 Views
  • 4 replies
  • 1 likes

Superuser Contribution "Thank you for using Spotify" annoying ad on Premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm getting a "Thank you for using Spotify..." ad every 20 minutes or so on our accounts. Thi...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm get...
  • Elena
  • Moderator
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Subscription] Unable to redeem Flipkart India-Partner offer

PlanWas On Free when trying to activate 6Month Premium trial OfferCountryIndiaDeviceWindows HP PCSamsung Galaxy S20+ Operating SystemAndroid 11Windows 10 My Question or IssueHi Team,I was trying to activate Spotify 6Months premium offer from Flipkart...

  • Newbie
  • Plan Was On Free when trying to activate 6Month Premium trial Offer Country India Device Windows HP PC Samsung Galaxy S20+   Operating System Android 11 Windows 10   My Question...
  • CarlosE
  • Moderator
  • 1261 Views
  • 1 replies
  • 0 likes
  • 1261 Views
  • 1 replies
  • 0 likes

can't subscribe

I've had spotify before but I've made a new account now with this account I want to subscribe to Premium but it won't let me. Since I've had Premium for a few month on my old account my card number has alredy been used, and I can't have the free tria...

  • Newbie
  • I've had spotify before but I've made a new account  now with this account I want to subscribe to Premium but it won't let me. Since I've had Premium for a few month on my old account my card nu...
  • Maxim
  • Spotify Star
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Ask for join "Spotify hi-fi" lossless

Hi, I am trying out Spotify Premium on my multiple devices (Windows 10 and various iOSs devices) and the interface is AWESOME.IT's wonderful that I can route music between my devices with a touch making a seamless continuos experience. BUT, I am not ...

  • Casual Listener
  • Hi,   I am trying out Spotify Premium on my multiple devices (Windows 10 and various iOSs devices) and the interface is AWESOME. IT's wonderful that I can route music between my devices with ...
  • MattSuda
  • Spotify Star
  • 13079 Views
  • 2 replies
  • 21 likes
  • 13079 Views
  • 2 replies
  • 21 likes

Does price increase affect old members?

Country: Malaysia a family plan subscribed to Spotify at 14.90 a month last year. I see that the price is now 23.80 a month. I don't know when did the price increase. Do old members subscribed at that time it was 14.90 pay 14.90 or do they pay 23.80 ...

  • Casual Listener
  •     Country: Malaysia       a family plan subscribed to Spotify at 14.90 a month last year. I see that the price is now 23.80 a month. I don't know when did the price i...
  • Billy-J
  • Spotify Star
  • 1171 Views
  • 5 replies
  • 0 likes
  • 1171 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Student Bundle

Previously, I was notified that my HULU account email address was changed. I canceled premium and notified both HULU and Spotify for the issue. Unfortunately, HULU told me that nothing could be done since it comes with the Spotify bundle so I contact...

  • Casual Listener
  • Previously, I was notified that my HULU account email address was changed. I canceled premium and notified both HULU and Spotify for the issue. Unfortunately, HULU told me that nothing could be done ...
  • Alex
  • Spotify Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charged me the full Premim although I have student discount

I have the student discount and I pay 3,99eur every month but this month I was charged 6,99eur and I still have the student discount. I had already renewed my discount for another year and decided to check if it had expired or had a problem and the f...

  • Newbie
  • I have the student discount and I pay 3,99eur every month but this month I was charged 6,99eur and I still have the student discount. I had already renewed my discount for another year and decided to...
  • Alex
  • Spotify Legend
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Solved!! From Family to Duo via Free play

We are currently using Premium Family, but would like to change to Duo. Our billing goes through our mobile provider. But they have stopped to sell new subscriptions and only keep up the old ones. So they can't change our subscription anymore. So we ...

  • Newbie
  •   We are currently using Premium Family, but would like to change to Duo. Our billing goes through our mobile provider. But they have stopped to sell new subscriptions and only keep up the old ...
  • AdamDamon
  • Spotify Star
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Different country

PlanFree/PremiumCountryspain/portugal Device iPhone XS Max Operating system iOS 14 My Question or IssueI live in Spain but I travel a lot to Portugal, now a days I’m in Portugal and I plan to renew my very old subscription, my question is with a fami...

  • Casual Listener
  • Plan Free/Premium Country spain/portugal   Device iPhone XS Max  Operating system iOS 14   My Question or Issue I live in Spain but I travel a lot to Portugal, now a days I’m ...
  • Billy-J
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Pagamento 18 app

buonasera, volevo in informazione voglio fare account premium per un anno usando 18 app ma il credito non é sufficiente a pagare abbonamento.. si può pagare la differenza con una carta prepagata?? O non si può?? perfavore aspetto una vostra risposta ...

  • Casual Listener
  • buonasera, volevo in informazione voglio fare account premium per un anno usando 18 app ma il credito non é sufficiente a pagare abbonamento.. si può pagare la differenza con una carta prepagata?? O ...
  • Novy
  • Moderator
  • 945 Views
  • 3 replies
  • 0 likes
  • 945 Views
  • 3 replies
  • 0 likes

Superuser Contribution when does spotify charge my card?

Just realized my card had no money and got premium. I cancelled because I was worried that it would get charged. So I was wondering does spotify charge you as soon as you get premium? Or the month after? Also this isn't my first time with premium.

  • Newbie
  • Just realized my card had no money and got premium. I cancelled because I was worried that it would get charged. So I was wondering does spotify charge you as soon as you get premium? Or the month af...
  • Eni
  • Moderator
  • 810 Views
  • 1 replies
  • 0 likes
  • 810 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does anyone have any input on a user or artist profile being better for a record label?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Does anyone have any input on a user or artist profile being better for a record label? What...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Jeremy
  • Spotify Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keep getting redirected to the wrong market

I recently moved from Hungary to the UK and previous Family plan was discontinued, so I tried to sign up for a Student plan. However, Spotify keeps redirecting me to the plans available in Hungary (even though I changed the country in the settings), ...

  • Newbie
  • I recently moved from Hungary to the UK and previous Family plan was discontinued, so I tried to sign up for a Student plan. However, Spotify keeps redirecting me to the plans available in Hungary (e...
  • Alex
  • Spotify Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Premium but ads while listening to music

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevice Samsung J7Operating SystemAndroid My Question or IssueI bought premium account so I could listen to musi...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device  Samsung J7 Operating System Andro...
  • OneByBoo
  • Roadie
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes