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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10023 Views
  • 23 replies
  • 2 likes
  • 10023 Views
  • 23 replies
  • 2 likes

Superuser Contribution UPI payment made but account not Premium

CountryIndiaDeviceRealme C2Operating SystemAndroid 9 I made a prepaid payment for 1 month via GOOGLE PAY but my account has not been upgraded to premium as of yet. Could u please look into this?

  • Visitor
  •   Country India Device Realme C2 Operating System Android 9   I made a prepaid payment for 1 month via GOOGLE PAY but my account has not been upgraded to premium as of yet. Could u ...
  • Petya
  • Community Legend
  • 451 Views
  • 2 replies
  • 0 likes
  • 451 Views
  • 2 replies
  • 0 likes

Superuser Contribution I subscribed Spotify premium for one year via upi account.money got ducted I didn't get any premium.

PlanFree/PremiumCountryIndia DeviceMotorola G5SOperating System Oreo, My Question or IssueI have subscribed my Spotify premium for one year but balance got deducted(1189 rupees) I didn't get premium feature .. it happened with me twice now. First tim...

  • Visitor
  • Plan Free/Premium Country India  Device Motorola G5S Operating System Oreo,   My Question or Issue I have subscribed my Spotify premium for one year but balance got deducted(1...
  • Petya
  • Community Legend
  • 624 Views
  • 2 replies
  • 0 likes
  • 624 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Premium not activated

Plan Free Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android Oreo My Question or Issue paid for premium through UPI yesterday. The money is deducted. The payment says it's successful. But my premium is n...

  • Visitor
  •   Plan Free Country India    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System  Android Oreo   My Question or Issue pai...
  • Petya
  • Community Legend
  • 462 Views
  • 2 replies
  • 0 likes
  • 462 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify premium not activated after payment via gpay

PlanFree/PremiumCountryindiaDeviceGalaxy note 9Operating SystemAndroid 10 My Question or Issuei paid for spotify service one year via UPI (google pay), payment successful and money detected but, premium is not activated. any help is appreciated. than...

  • Casual Listener
  • Plan Free/Premium Country india Device Galaxy note 9 Operating System Android 10   My Question or Issue i paid for spotify service one year via UPI (google pay), payment successful and...
  • Mario
  • Spotify Legend
  • 588 Views
  • 2 replies
  • 0 likes
  • 588 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium not activated

PlanPremiumCountryIndiaDeviceSamsung Galaxy s9Operating SystemAndroid Pie My Question or IssueWhile buying one year standard (not a student) access using Google Pay UPI I got the amount deducted from my bank account, but page on Spotify payment said ...

  • Casual Listener
  • Plan Premium Country India Device Samsung Galaxy s9 Operating System Android Pie   My Question or Issue While buying one year standard (not a student) access using Google Pay UPI I got...
  • Mario
  • Spotify Legend
  • 569 Views
  • 4 replies
  • 0 likes
  • Premium not activated but payment deducted through UPI
  • 569 Views
  • 4 replies
  • 0 likes

Superuser Contribution Charged ₹699 via UPI for Premium Yearly, but still have Free

PlanPremiumCountryIndiaDeviceDesktop (Linux), Nokia 6.1Operating SystemUbuntu 18.04.4 LTS, Android 10 My Question or IssueIt happened today when I paid ₹699 via UPI to attempt to purchase Spotify premium yearly prepaid plan from Google Chrome browser...

Screenshot_20200615-190514_3.png su-a-xi_0-1592240802893.png Screenshot from 2020-06-15 22-42-54.png Screenshot from 2020-06-15 22-44-04.png
  • Visitor
  •   Plan Premium Country India Device Desktop (Linux), Nokia 6.1 Operating System Ubuntu 18.04.4 LTS, Android 10   My Question or Issue It happened today when I paid ₹699 via UPI t...
  • Mario
  • Spotify Legend
  • 993 Views
  • 11 replies
  • 0 likes
  • 993 Views
  • 11 replies
  • 0 likes

Superuser Contribution Premium Subscription payment issue

Plan Free/Premium Country: India Device OnePlus 6 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 10 (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I paid the subscription using Google Pay UPI and the money ...

  • Visitor
  • Plan Free/Premium Country: India   Device OnePlus 6 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 10 (iOS 10, Android Oreo, Windows 10,etc.) &...
  • Mario
  • Spotify Legend
  • 419 Views
  • 4 replies
  • 0 likes
  • 419 Views
  • 4 replies
  • 0 likes

Superuser Contribution Payment through UPI does not reflect in spotify account

PlanPremiumCountryIndiaDeviceRedmi Note 6 Pro My Question or Issue I paid INR 699 for 12 months premium on 29 Jun 2020 through UPI but the same was not reflected in my spotify account. The account still shows free and the account type has not changed...

  • Visitor
  •   Plan Premium Country India Device Redmi Note 6 Pro   My Question or Issue   I paid INR 699 for 12 months premium on 29 Jun 2020 through UPI but the same was not reflected ...
  • Mario
  • Spotify Legend
  • 1761 Views
  • 7 replies
  • 1 likes
  • 1761 Views
  • 7 replies
  • 1 likes

Can I redeem my gift card for premium before my current premium expires?

PlanPremiumCountryAustraliaDevice(iPhone 7) My Question or IssueHello, I currently have a premium subscription that I paid for with a gift card that expires in a few weeks. I bought a new gift card to redeem when the current one runs out but is there...

  • Newbie
  •   Plan Premium Country Australia Device (iPhone 7)   My Question or Issue Hello, I currently have a premium subscription that I paid for with a gift card that expires in a few week...
  • tysonk1
  • Visitor
  • 2630 Views
  • 2 replies
  • 0 likes
  • GIFT CARD RENEWAL FOR PREMIUM
  • 2630 Views
  • 2 replies
  • 0 likes

Solved!! I was charged outside of my Student University Discount, can I get a refund?

Hello, I have been using spotify for a long time and I love your service. However I guess my student discount ran out and I was charged the full price of the Sub, can I pretty please get reimbursed the over charge? I re-applied for the discount as I ...

  • Visitor
  • Hello, I have been using spotify for a long time and I love your service. However I guess my student discount ran out and I was charged the full price of the Sub, can I pretty please get reimbursed t...
  • Joel-M
  • Composer
  • 868 Views
  • 2 replies
  • 0 likes
  • sub
    Subscription
  • 868 Views
  • 2 replies
  • 0 likes

Superuser Contribution debit card as payment

Hi,I've been trying to sign up for Spotify premium with my debit card and it keeps sending me to the payment failure page. I have tried it on a different browser and an incognito page as well and still, it didn't work PlanFree/PremiumCountryU.S.

  • Visitor
  • Hi, I've been trying to sign up for Spotify premium with my debit card and it keeps sending me to the payment failure page. I have tried it on a different browser and an incognito page as well and s...
  • juaned
  • Visitor
  • 1052 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 1052 Views
  • 3 replies
  • 0 likes

Re: Spotify Premium with Hulu switch to Duo?

When I try this I get an alert saying that I'm not eligible for this offer.

  • Casual Listener
  • When I try this I get an alert saying that I'm not eligible for this offer.
  • jdfidalgo
  • Visitor
  • 4544 Views
  • 13 replies
  • 5 likes
  • 4544 Views
  • 13 replies
  • 5 likes

Duo conversion

Can I convert two premium accounts into one duo without loosing the personalization data of the two accounts?

  • Newbie
  • Can I convert two premium accounts into one duo without loosing the personalization data of the two accounts?     
  • Billy-J
  • Spotify Star
  • 806 Views
  • 1 replies
  • 0 likes
  • 806 Views
  • 1 replies
  • 0 likes

Omzetten van een Spotify Family van Spotify naar een Spotify Family van KPN

PlanPremiumCountryNetherlandsDeviceiPhone 8Operating SystemWindows 10 My Question or IssueIk wil graag mijn premium family abonnement bij Spotify zelf omzetten naar een premium family abonnement bij KPN. Ik dien dus eerst hier op te zeggen. Maar verl...

  • Visitor
  • Plan Premium Country Netherlands Device iPhone 8 Operating System Windows 10   My Question or Issue Ik wil graag mijn premium family abonnement bij Spotify zelf omzetten naar een premi...
  • Billy-J
  • Spotify Star
  • 639 Views
  • 1 replies
  • 0 likes
  • 639 Views
  • 1 replies
  • 0 likes

How do I purchase an online gift subscription for someone in another country? No luck with paypal

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Credit card and account issue

I recently decided to pick up Spotify after receiving a promo mail on both my personal and work mail. I enter credit card data and picked Spotify Premium. Turns out I wrongly followed the work mail which isn't linked to my personal account but to my ...

  • Visitor
  • I recently decided to pick up Spotify after receiving a promo mail on both my personal and work mail. I enter credit card data and picked Spotify Premium. Turns out I wrongly followed the work mail w...
  • OneByBoo
  • Roadie
  • 347 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 347 Views
  • 1 replies
  • 0 likes

Spotify one month gift card not working

My Question or IssueI have bought a one month premium gift card and i have entered the code in a lot of times and it just shows the error message " Something went wrong. Please try again, or go to our support. " I have tried entering the code in on m...

  • Casual Listener
  • My Question or Issue I have bought a one month premium gift card and i have entered the code in a lot of times and it just shows the error message " Something went wrong. Please try again, or&n...
  • OneByBoo
  • Roadie
  • 371 Views
  • 3 replies
  • 0 likes
  • 371 Views
  • 3 replies
  • 0 likes

Where can I purchase a Spotify gift card in New Zealand?

I want to purchase a Spotify gift card for a friend so they can have premium for 6 months but I can't find any link to purchase them online and can't find any store that sells them. Does anyone know where you can get them in NZ?

  • Casual Listener
  • I want to purchase a Spotify gift card for a friend so they can have premium for 6 months but I can't find any link to purchase them online and can't find any store that sells them.  Does anyone...
  • lilyleishman
  • Casual Listener
  • 6140 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 6140 Views
  • 3 replies
  • 0 likes

Solved!! Re: upgrade from Individual to duo or Family

Hi all, I’ve upgraded my Premium account to DUO and invited my wife to join me on this account. She did while she had her own Premium already. Will her own Premium subscription be cancelled? Or how does this work in terms of payment? Thanks,Huub

  • Casual Listener
  • Hi all,   I’ve upgraded my Premium account to DUO and invited my wife to join me on this account. She did while she had her own Premium already. Will her own Premium subscription be cancelled?...
  • Hubke
  • Casual Listener
  • 1138 Views
  • 4 replies
  • 0 likes
  • 1138 Views
  • 4 replies
  • 0 likes