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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
123547 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
43294 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
216128 Views
138 replies
12 likes
PlanPremiumOperating SystemWindows 10 My Question or IssueCanceled premium and wanted to remove debit card information but cant seem to find the option to do so.
Plan Premium Operating System Windows 10 My Question or Issue Canceled premium and wanted to remove debit card information but cant seem to find the option to do so.
Moderator
607 Views
1 replies
0 likes
My friend is on Spotify Free in Canada. If I buy him a 99 CAD annual subscription gift card and he switches to Premium free trial, can he redeem it right before the end of trial? He's also moving to the US in 3 months. Would he be able to continue us...
My friend is on Spotify Free in Canada. If I buy him a 99 CAD annual subscription gift card and he switches to Premium free trial, can he redeem it right before the end of trial? He's also moving to ...
Spotify Star
1052 Views
1 replies
0 likes
I have been paying for a Premium subscription at $9.99/month since 2017. Today I found out that Premium Student accounts (which I do not qualify for) get both Hulu and SHOWTIME in addition to ad-free streaming access to all of Spotifys content for $4...
I have been paying for a Premium subscription at $9.99/month since 2017. Today I found out that Premium Student accounts (which I do not qualify for) get both Hulu and SHOWTIME in addition to ad-free...
Spotify Star
533 Views
1 replies
0 likes
PlanFreeCountryPhilippinesDeviceOppo A94Operating SystemAndroid My Question or IssueMy Spotify Premium ended today and I can't resubscribe because I can't see my carrier under the 'carrier tab' on the Mobile Payment page. It's so frustrating, someone...
Plan Free Country Philippines Device Oppo A94 Operating System Android My Question or Issue My Spotify Premium ended today and I can't resubscribe because I can't see my carrier unde...
Casual Listener
473 Views
1 replies
0 likes
So tomorrow is my birthday and I don't know if yall can just add 5 days of premium.
So tomorrow is my birthday and I don't know if yall can just add 5 days of premium.
Spotify Star
589 Views
1 replies
0 likes
PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueI have a premium subscription but am unable to access episodes of the podcast "Absolutely Mental" (https://open.spotify.com/show/3kFX6pMQ3xNlYMuGKAupya?si=FrTtZeVPTmmjsuf_...
Plan Premium Country Sweden Device PC Operating System Windows 10 My Question or Issue I have a premium subscription but am unable to access episodes of the podcast "Absolutely Menta...
Regular
3911 Views
10 replies
3 likes
Hi,ive signed up and I’m paying for a Duo account, however on my a count settings my plan is still listed as premium and it is behaving as premium (only one user at a time can stream) How in the world so I sort this as it’s driving us nuts and we’re ...
Hi, ive signed up and I’m paying for a Duo account, however on my a count settings my plan is still listed as premium and it is behaving as premium (only one user at a time can stream) How in the wo...
Spotify Star
725 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 14.6 My Question or IssueI recently got premium however I'm still getting ads
Plan Premium Country USA Device iPhone 8 Operating System iOS 14.6 My Question or Issue I recently got premium however I'm still getting ads
Moderator
2205 Views
10 replies
0 likes
I am logged in through my facebook. And am wondering if I can somehow change to just using an email and password to log in. So I'm able to have someone use my shared account.
I am logged in through my facebook. And am wondering if I can somehow change to just using an email and password to log in. So I'm able to have someone use my shared account.
Spotify Star
1499 Views
3 replies
0 likes
I would like help upgrading my Spotify account from the student plan to the family plan, but I want to keep my Hulu profile as well and would just like to pay for it separately. How would I go about doing this?
I would like help upgrading my Spotify account from the student plan to the family plan, but I want to keep my Hulu profile as well and would just like to pay for it separately. How would I go about ...
Moderator
676 Views
1 replies
0 likes
Whenever I attempt to link my showtime account to my Spotify premium account, I get an error. The steps I use to activate my showtime account are:1. Open my Spotify account page2. Navigate to "Your Services"3. Click the banner that says "Activate" un...
Whenever I attempt to link my showtime account to my Spotify premium account, I get an error. The steps I use to activate my showtime account are: 1. Open my Spotify account page 2. Navigate to "Yo...
Spotify Legend
3692 Views
1 replies
4 likes
PlanPremiumCountryPhilippines My Question or IssueI recently changed my credit card information for my premium subscription around ~2-3 weeks ago. My due date is every 24th, and I received an e-mail about failing to pay the subscription. I updated my...
Plan Premium Country Philippines My Question or Issue I recently changed my credit card information for my premium subscription around ~2-3 weeks ago. My due date is every 24th, and I re...
Spotify Legend
978 Views
4 replies
0 likes
I have Spotify Premium for $9.99 per month, but without warning my account was charged $10.69 this month. When I view my subscription details on Spotify.com, it still says the price is $9.99. Why has my price increased?
I have Spotify Premium for $9.99 per month, but without warning my account was charged $10.69 this month. When I view my subscription details on Spotify.com, it still says the price is $9.99. Why has...
Spotify Legend
16475 Views
22 replies
0 likes
PlanPremiumCountryBrasilDeviceMotorola Operating SystemAndroid My Question or IssueEu tinha o plano universitario, e sem eu fazer nenhuma alteração, ele mudou pro plano normal sozinho, eu vi a cobrança reclamei, cancelei o spotify, e esse mes me cobr...
Plan Premium Country Brasil Device Motorola Operating System Android My Question or Issue Eu tinha o plano universitario, e sem eu fazer nenhuma alteração, ele mu...
Spotify Legend
607 Views
3 replies
0 likes
PlanStudent PremiumCountrySouth KoreaDeviceSamsung s20 ultra, Lg gram Operating SystemSpotify app with Microsoft edge, Chrome and internet explorer with my laptop.My Question or Issue Every time I try to click get started for student premium plan it ...
Plan Student Premium Country South Korea Device Samsung s20 ultra, Lg gram Operating System Spotify app with Microsoft edge, Chrome and internet explorer with my laptop. My Question or ...
Spotify Star
940 Views
1 replies
0 likes
PlanfreeÜlkeTürkiyeAygıt-İşletim SistemiWindows - Android Sorum veya SorunumDaha önce premium satın almıştım. belli bir süre sonra tekrardan ücretsiz hesaba geçiş yaptım. Tekrardan premium hesap satın almak istiyorum. 1 Ay ücretsiz kampanyasından yar...
Plan free Ülke Türkiye Aygıt - İşletim Sistemi Windows - Android Sorum veya Sorunum Daha önce premium satın almıştım. belli bir süre sonra tekrardan ücretsiz hesaba geçiş yaptım. Tek...
Spotify Legend
447 Views
1 replies
0 likes
PlanPremiumCountryRussiaDeviceRedmi note 6 proOperating SystemAndroid MiuiMy Question or IssueНе могу добавить второго человека в свой аккаунт. У меня 1 месяц бесплатно, он уже давно пользуется сервисом. Адреса совпадают.Только не говорите, что у нег...
Plan Premium Country Russia Device Redmi note 6 pro Operating System Android Miui My Question or Issue Не могу добавить второго человека в свой аккаунт. У меня 1 месяц бесплатно, он ...
Spotify Legend
1293 Views
1 replies
1 likes
Plan Premium Country USA Device iPhone 8 Operating System iOS 12.3.1 My Question or Issue I was poking around Family Mix, and saw an option to "Join Family Mix" - I wasn't sure what this meant as I thought I was already part of my Family Mix. I click...
Plan Premium Country USA Device iPhone 8 Operating System iOS 12.3.1 My Question or Issue I was poking around Family Mix, and saw an option to "Join Family Mix" - I wasn't ...
Newbie
12924 Views
31 replies
6 likes
Я живу в Украине, и цена составляет $ 4,99, также пробная версия составляет 1 месяц, когда она составляет 3 месяца в России.Вы думаете, что цена подходит, но это не так. Во-первых, уровень жизни в России намного выше, чем на Украине и остальных стран...
Я живу в Украине, и цена составляет $ 4,99, также пробная версия составляет 1 месяц, когда она составляет 3 месяца в России. Вы думаете, что цена подходит, но это не так. Во-первых, уровень жиз...
Newbie
3801 Views
4 replies
13 likes
I have subscribed to two different accounts and i need to cancel one of them unfortunately i do not now the other account info.
I have subscribed to two different accounts and i need to cancel one of them unfortunately i do not now the other account info.
Spotify Star
582 Views
1 replies
0 likes
