Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
Cennzenon
Visitor
116331 Views
73 replies
10 likes

116331 Views
73 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2 weeks ago
FenrisulvKK
Visitor
14062 Views
27 replies
2 likes

14062 Views
27 replies
2 likes

Solved!!Superuser Contribution Premium For Students + Hulu not working

My Question or IssueHi! I have Premium for Students and linked Hulu and Showtime accounts. Hulu has stopped working - I get their free trial page. I was able to get ahold of someone at Hulu and they told me Spotify cancelled my Hulu account so they c...

clkelley
Casual Listener
My Question or Issue Hi! I have Premium for Students and linked Hulu and Showtime accounts. Hulu has stopped working - I get their free trial page. I was able to get ahold of someone at Hulu and the...
2020-09-15 12:59:56 AM
2020-10-13 1:21:09 AM
clkelley
Casual Listener
514 Views
2 replies
0 likes

514 Views
2 replies
0 likes

GIfting a subscription USA for 2 family members under one roof HELP!

I would like to purchase a premium membership for my daughter and her husband. I do not know how to do this, and it is not self evident from reading. Can you help ? USA. IOS. She has occasionally used mine, and now I want to get one for their family ...

KathleenBBruce
Casual Listener
I would like to purchase a premium membership for my daughter and her husband. I do not know how to do this, and it is not self evident from reading. Can you help ? USA. IOS. She has o...
2020-10-12 6:15:50 PM
2020-10-12 8:18:57 PM
Billy-J
Spotify Star
1639 Views
4 replies
0 likes

1639 Views
4 replies
0 likes

WANT TO PURCHASE GIFT SUBSCRIPTION FOR DUO PREMIUM For DAUGHTER-HELP

USAIPhone/IOS I would like to purchase a DUO PREMIUM membership for my daughter and her husband. They have occasionally used mine, as we live close by, and I'd like to gift them their own. HOW THE HECK DO I DO THIS? NOT obvious here. Thank you. Birth...

KathleenBBruce
Casual Listener
USA IPhone/IOS I would like to purchase a DUO PREMIUM membership for my daughter and her husband. They have occasionally used mine, as we live close by, and I'd like to gift them thei...
2020-10-12 6:21:08 PM
2020-10-12 8:02:49 PM
Billy-J
Spotify Star
2429 Views
1 replies
0 likes

2429 Views
1 replies
0 likes

Superuser Contribution Already paid but still receiving payment failure message

As you can see above (screen shot from my credit card summary) i already paid premium for this month but still counts as unpaid. How can i solve this problem. Thanks PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Ope...

Paramaniac78
Visitor
As you can see above (screen shot from my credit card summary) i already paid premium for this month but still counts as unpaid. How can i solve this problem. Thanks Plan Free/Premium Co...
2020-09-14 11:51:30 AM
2020-10-12 9:29:19 AM
Elena
Moderator
394 Views
1 replies
1 likes

394 Views
1 replies
1 likes

Superuser Contribution Can't subscribe to premium without free trial month

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI tried to use the same paypal account to subscribe to premium as I did on an old, deleted sp...

Fuzzy5
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I tried...
2020-09-13 2:04:11 PM
2020-10-12 9:20:08 AM
Elena
Moderator
382 Views
1 replies
0 likes

382 Views
1 replies
0 likes

Superuser Contribution Mode of Payment

Currently upgraded spotify to premium family, is there any type of payment beside by PAY BY MOBILE? I really want to use my PAYPAL for monthly payment. any help would be appreciated...

lance_ulrich08
Visitor
Currently upgraded spotify to premium family, is there any type of payment beside by PAY BY MOBILE? I really want to use my PAYPAL for monthly payment. any help would be appre...
2020-09-13 7:38:57 AM
2020-10-12 9:17:29 AM
Elena
Moderator
334 Views
1 replies
0 likes

334 Views
1 replies
0 likes

Superuser Contribution Payment Privacy Concern

PlanPremiumCountryUSA I changed some stuff with my bank about 4 months ago and ended up getting a new debit card with a different number. I took the old card off my account, but didn't put the new one on (I guess I forgot). I received several emails ...

firebuff101
Roadie
Plan Premium Country USA I changed some stuff with my bank about 4 months ago and ended up getting a new debit card with a different number. I took the old card off my accou...
2020-09-13 1:53:58 AM
2020-10-12 9:11:39 AM
Elena
Moderator
355 Views
1 replies
0 likes

355 Views
1 replies
0 likes

PIN on gift card not readable

My gift card, which I received from a friend and therefore do not have a receipt for, of $30 USD had two characters of its PIN scratched off while I was trying to read it. Now, the PIN is unreadable and I cannot redeem the gift card for anything. Any...

Dawsc99
Casual Listener
My gift card, which I received from a friend and therefore do not have a receipt for, of $30 USD had two characters of its PIN scratched off while I was trying to read it. Now, the PIN is unreadable ...
2020-10-11 11:09:41 PM
2020-10-12 3:25:32 AM
Billy-J
Spotify Star
2599 Views
3 replies
0 likes

2599 Views
3 replies
0 likes

Solved!!Superuser Contribution Wrong Currency

PlanPremiumCountry Czechia My Question or IssueI am french living in Prague and just subscribed for a Premium account.Impossible to have another currency than Euro during process.Location is set in Czechia and credit card is czech.How can I be sure t...

Masterchief8329
Casual Listener
Plan Premium Country Czechia My Question or Issue I am french living in Prague and just subscribed for a Premium account. Impossible to have another currency than Euro during proc...
2018-12-11 8:13:12 PM
2020-10-11 10:35:35 PM
alexwent
Regular
2340 Views
6 replies
1 likes

2340 Views
6 replies
1 likes

Spotify gift card

I can’t read a symbol on my Spotify gift card

krabs_66
Casual Listener
I can’t read a symbol on my Spotify gift card
2020-10-11 7:47:40 PM
2020-10-11 9:35:32 PM
Billy-J
Spotify Star
557 Views
3 replies
0 likes

557 Views
3 replies
0 likes

Account thinks I have premium when I don't

PlanFreeCountryUKDeviceiPhone XROperating SystemioS 13.6.1 I am attempting to activate a free Spotify Premium package I get through my phone provider. However, when I try to activate it, the systems says I already have Premium. I do not. I'm on a fre...

nadiasrdr
Visitor
Plan Free Country UK Device iPhone XR Operating System ioS 13.6.1 I am attempting to activate a free Spotify Premium package I get through my phone provider. However, when I try to ac...
2020-10-09 10:12:31 PM
2020-10-11 9:01:45 AM
Maxim
Spotify Star
845 Views
1 replies
0 likes

845 Views
1 replies
0 likes

Solved!! Redeeming Gift Card in Israel

Hi,I was wondering whether I could redeem a gift card bought on Amazon (or whatever other retailer) on an Israeli Spotify account? The gift cards aren't sold in Israel, but the redeeming option still exits on the website.

meiitar
Casual Listener
Hi, I was wondering whether I could redeem a gift card bought on Amazon (or whatever other retailer) on an Israeli Spotify account? The gift cards aren't sold in Israel, but the redeeming option sti...
2020-10-09 12:16:43 PM
2020-10-10 12:11:34 PM
OneByBoo
Roadie
1746 Views
3 replies
1 likes

1746 Views
3 replies
1 likes

Subscription problem

PlanFree/PremiumCountryRussiaDevice(iPhone SE, Windows PC)Operating System(iOS 14, Windows 10)My Question or IssueHello. When trying to pay for a subscription with a card, the error "Something went wrong. Please try again, or go to our support."In my...

f0ck1
Casual Listener
Plan Free/Premium Country Russia Device (iPhone SE, Windows PC) Operating System (iOS 14, Windows 10) My Question or Issue Hello. When trying to pay for a subscription with a card, the ...
2020-10-08 3:20:19 PM
2020-10-10 12:06:41 PM
OneByBoo
Roadie
875 Views
4 replies
1 likes

875 Views
4 replies
1 likes

Superuser Contribution Tried paying by mobile but it said i have insufficient funds

PlanFreeCountryPhilippines My Question or IssueI tried to pay by mobile for a 7 day prepaid which costs P49 but Spotify says " the credit on your prepaid card is insufficient" even though i still have P150 worth of balance left in my Globe SIM

user-removed
Visitor
Plan Free Country Philippines My Question or Issue I tried to pay by mobile for a 7 day prepaid which costs P49 but Spotify says " the credit on your prepaid card is insufficient" even tho...
2018-09-26 4:46:05 PM
2020-10-10 10:18:36 AM
Katerina
Spotify Legend
2659 Views
5 replies
0 likes

2659 Views
5 replies
0 likes

Change payment method

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

23985353
Visitor
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
2020-10-09 5:08:58 PM
2020-10-10 9:01:55 AM
Maxim
Spotify Star
353 Views
1 replies
0 likes

353 Views
1 replies
0 likes

Superuser Contribution I cannot upgrade my account to Premium in Thailand

Hi, I live in Thailand and I am trying to upgrade my account to Premium. Every time I am trying to upgrade Spotify tells me that 'Something went wrong' Please try again or go to support. Been doing it for nearly a week now and it is still not working...

user-removed
Visitor
Hi, I live in Thailand and I am trying to upgrade my account to Premium. Every time I am trying to upgrade Spotify tells me that 'Something went wrong' Please try again or go to sup...
2020-09-10 6:32:58 AM
2020-10-09 5:45:03 PM
Elena
Moderator
478 Views
3 replies
2 likes

478 Views
3 replies
2 likes

Superuser Contribution Cant upgrade free account to premium duo

PlanFree/PremiumCountryCzech republicDeviceOperating System My Question or IssueI have trouble uprgrading my account to Premium Duo, i went to my bank and they told me that the problem isnt on their side. It keeps telling me "Something went wrong".

martin_1846
Casual Listener
Plan Free/Premium Country Czech republic Device Operating System My Question or Issue I have trouble uprgrading my account to Premium Duo, i went to my bank and they told me th...
2020-09-09 3:23:19 PM
2020-10-09 12:09:28 PM
Elena
Moderator
541 Views
3 replies
1 likes

541 Views
3 replies
1 likes

Superuser Contribution Premium and hulu

Plan:Premium with huluCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor some reason I lost access to hulu. I know I'm not the only person with a issue simi...

Chappie89
Visitor
Plan:Premium with hulu Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Questi...
2020-09-09 2:48:46 PM
2020-10-09 11:42:18 AM
Elena
Moderator
425 Views
1 replies
0 likes

425 Views
1 replies
0 likes

Was never informed my student status needed re-verifying

PlanStudent PremiumCountryUnited KingdomDeviceiPhone XROperating SystemMac OS My Question or IssueI was never informed by email/ telephone that my student status needed re-verifying and now Spotify is charging me £9.99 this month, very unhappy about ...

1_muxa-j5ex5t
Newbie
Plan Student Premium Country United Kingdom Device iPhone XR Operating System Mac OS My Question or Issue I was never informed by email/ telephone that my student status needed re-ve...
2020-10-08 12:04:07 AM
2020-10-09 8:58:20 AM
Maxim
Spotify Star
314 Views
1 replies
0 likes

314 Views
1 replies
0 likes

Charged for premium on student discount

PlanFree/Premium/Student PremiumCountryCanadaDevice(iPhone 7+)Operating System(iOS 10) My Question or IssueBasically I got charged the full premium amount when I was on the student discount, it did expire in September and I got charged full premium t...

Ezz1
Visitor
Plan Free/Premium/Student Premium Country Canada Device (iPhone 7+) Operating System (iOS 10) My Question or Issue Basically I got charged the full premium amount when I was on the s...
2020-10-08 9:56:41 AM
2020-10-08 12:26:05 AM
Billy-J
Spotify Star
328 Views
1 replies
0 likes

328 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts