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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152736 Views

69 replies

10 likes

Premium for Family
  • 152736 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98743 Views

89 replies

4 likes

  • 98743 Views
  • 89 replies
  • 4 likes

Solved!!Superuser Contribution My forum posts are being deleted

PlanPremiumCountryGermany Hello. I was participating in a forum thread concerning an issue with Amazon Echo devices and did edit my first entry with more info, which was then deleted. Not knowing what I did wrong I wrote a new one, which was also ins...

Casual Listener

Plan Premium Country Germany   Hello. I was participating in a forum thread concerning an issue with Amazon Echo devices and did edit my first entry with more info, which was then deleted. ...

Eni

Moderator

1490 Views

7 replies

0 likes

  • 1490 Views
  • 7 replies
  • 0 likes

cant subs but credit card got charged

PlanFree wants to sub premium duoCountryIndonesiaDeviceMi 11 LiteOperating SystemAndroid 11 My Question or IssueI created an account using gmail and I want to subs premium duo so I input my credit card number. After I input my number, it says I not e...

Newbie

Plan Free wants to sub premium duo Country Indonesia Device Mi 11 Lite Operating System Android 11   My Question or Issue I created an account using gmail and I want to subs premium du...

Maxim

Spotify Star

701 Views

1 replies

0 likes

  • 701 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps telling me to upgrade to premium, even though I have premium duo

It's kind of annoying that every time I go to the web site, it wants me to update to premium. But I already have premium duo, and it seems it should recognize that.

Regular

It's kind of annoying that every time I go to the web site, it wants me to update to premium. But I already have premium duo, and it seems it should recognize that.

Jeremy

Spotify Legend

2996 Views

5 replies

0 likes

  • 2996 Views
  • 5 replies
  • 0 likes

Superuser Contribution Updating payment method redirects to purchase more expensive plan

My payment card got renewed and I got an email from you. I started to type the info to my account and was about to click 'Next' whe I realised that you were trying to make me subscribe to the 14,99 Duo plan instead of the Student plan I have now. I d...

Casual Listener

My payment card got renewed and I got an email from you. I started to type the info to my account and was about to click 'Next' whe I realised that you were trying to make me subscribe to the 14,99 D...

Luan

Spotify Star

1002 Views

1 replies

1 likes

App & Features
  • 1002 Views
  • 1 replies
  • 1 likes

Superuser Contribution Сhange the payment method to a non-Russian card

PlanFamilyCountryRussia Hello! I want to change the payment method to a non-Russian card because I guess that I can't do the next payment with the Russian one. But I can't find any possibility to manage my payments in Settings. How can I do it now?

Newbie

Plan Family Country Russia   Hello! I want to change the payment method to a non-Russian card because I guess that I can't do the next payment with the Russian one. But I can't find any pos...

Jeremy

Spotify Legend

560 Views

1 replies

4 likes

  • 560 Views
  • 1 replies
  • 4 likes

Superuser Contribution Can't pay with my Mastercard in Nigeria

PlanStudent premiumCountryNigeriaDeviceAndroidOperating SystemAndroid My Question or IssueI can't pay with my Gt bank mastercard in Nigeria please help.

Newbie

  Plan Student premium Country Nigeria Device Android Operating System Android   My Question or Issue I can't pay with my Gt bank mastercard in Nigeria please help.   &n...

Yordan

Moderator

1878 Views

1 replies

0 likes

Subscription
  • 1878 Views
  • 1 replies
  • 0 likes

Why My Subscribe Premium Mini not change to Family?

Hai, I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Please Help me. Plan Premium Country Indonesia My Issue

Casual Listener

Hai,   I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in  Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Pl...

Maxim

Spotify Star

644 Views

3 replies

0 likes

Subscription
Troubleshooting
  • 644 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Library deleted and they downgraded me to free but still charged for Premium

PlanPremiumCountry DeviceiPhone XR Operating System My Question or IssueHello, yesterday during the outage issue I was locked out of my account. When I finally got back in, my entire library was gone and my subscription to Premium was downgraded to t...

Casual Listener

  Plan Premium Country   Device iPhone XR    Operating System   My Question or Issue Hello, yesterday during the outage issue I was locked out of my account. When ...

Yordan

Moderator

1555 Views

5 replies

1 likes

  • 1555 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Problem with debit card payment

PlanFree/PremiumCountryPolandOperating System(Android and Windows10) My Question or IssueI received message that is the problem with my debit card payment for Spotify Premium.I entered my debit card for payment details again and I received "Payment f...

Casual Listener

Plan Free/Premium Country Poland Operating System (Android and Windows10)   My Question or Issue I received message that is the problem with my debit card payment for Spotify Premium. I...

parnaran

Casual Listener

3909 Views

8 replies

0 likes

  • 3909 Views
  • 8 replies
  • 0 likes

Superuser Contribution Overcharging

Hi, I have a family account which I'm being charged for correctly.However, it looks like my details have been compromised and I'm being charged for multiple other accounts;-I've been charged 3 times in the last 7 days. Can you please look into this f...

Newbie

Hi,   I have a family account which I'm being charged for correctly. However, it looks like my details have been compromised and I'm being charged for multiple other accounts;-I've been charg...

Jeremy

Spotify Legend

1424 Views

2 replies

0 likes

Security
  • 1424 Views
  • 2 replies
  • 0 likes

Subscription Change Payment Issues

Hi all, I just registered yesterday and wrongly selected "free" subscription mode. Now when changing the subscription to "premium" I undergo the payment selection and regardless if I perform the Paypal payment and complete the process or select the c...

Visitor

Hi all,   I just registered yesterday and wrongly selected "free" subscription mode. Now when changing the subscription to "premium" I undergo the payment selection and regardless if I perform...

Maxim

Spotify Star

1776 Views

5 replies

0 likes

  • 1776 Views
  • 5 replies
  • 0 likes

Premium Duo

Plan: PremiumCountry: USA DeviceSamsung Galaxy Note 20 Ultra and Samsung laptopOperating SystemAndroid and Windows My Question or IssueI have the premium duo and when I log onto Spotify and my fiancé is listening to music on his account I can't liste...

Newbie

Plan: Premium Country: USA   Device Samsung Galaxy Note 20 Ultra and Samsung laptop Operating System Android and Windows   My Question or Issue I have the premium duo and when...

Billy-J

Spotify Star

720 Views

1 replies

0 likes

  • 720 Views
  • 1 replies
  • 0 likes

Re: Gift card not working

I just purchased a 12month premium Gift Card from Target (USA), and I can't redeem it. I've tried it several times and it says "Premium Code is not valid". It has be activated by Target. I have the receipt that says so. Please help.Thanks

Newbie

I  just purchased a 12month premium Gift Card from Target (USA), and I can't redeem it. I've tried it several times and it says "Premium Code is not valid". It has be activated by Target. I have...

Billy-J

Spotify Star

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Lost Account

Buonasera, in conseguenza ai problemi riscontratisi nei giorni scorsi, l'applicazione ha effettuato un logout autonomo dal mio account. Da quel momento non sono più riuscito ad entrare in possesso delle credenziali necessarie per accedere. Sono in po...

Casual Listener

Buonasera, in conseguenza ai problemi riscontratisi nei giorni scorsi, l'applicazione ha effettuato un logout autonomo dal mio account. Da quel momento non sono più riuscito ad entrare in possesso de...

AdamDamon

Community Legend

680 Views

3 replies

0 likes

  • 680 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error with the payment

PlanPremiumCountryArgentinaMy Question or IssueMy debit card expired so I tried to pay with a new one. But there's an error and the payment can't be processed. I tried with different card along this week but it still the same. Does anybody knows how ...

Casual Listener

Plan Premium Country Argentina My Question or Issue My debit card expired so I tried to pay with a new one. But there's an error and the payment can't be processed. I tried with different card a...

Alex

Spotify Legend

1508 Views

7 replies

1 likes

  • 1508 Views
  • 7 replies
  • 1 likes

I cancelled the subscription i don’t want it at all

basically i cancelled my subscription and i want my money back because i don’t want to use it at all anymore i want the free spotify

Newbie

basically i cancelled my subscription and i want my money back because i don’t want to use it at all anymore i want the free spotify 

Maxim

Spotify Star

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes

Solved!! Please activate year subscription option for Russian users

Dear Spotify!I am from Russia and soon I will miss the way to pay my premium account due to restrictions from MC/Visa. I believe your mission is to unlock the potential of human creativity and not to limit it instead. Would it be possible to make yea...

Newbie

Dear Spotify! I am from Russia and soon I will miss the way to pay my premium account due to restrictions from MC/Visa. I believe your mission is to unlock the potential of human creativity and not ...

VlaKor

Casual Listener

2614 Views

2 replies

8 likes

  • 2614 Views
  • 2 replies
  • 8 likes

Gift code activation

I bought an gift card on a russian online shopping site Ozon.ru . And when i am tring to activate it, it shows me error. Now, after about 3 hours later, the page for redeem dissapear and it says the page is not found. Can i still activate premium or ...

Newbie

I bought an gift card on a russian online shopping site Ozon.ru .  And when i am tring to activate it, it shows me error. Now, after about 3 hours later, the page for redeem dissapear and it say...

Billy-J

Spotify Star

652 Views

1 replies

2 likes

  • 652 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Payments in Russia

Plan: PremiumCountry: Russia Hello. Due to changes in the work of VISA and MasterCard in Russia, can I continue to pay for subscription with debit card MasterCard in Russia? Or maybe card MIR? If not, can I pay for three-month subscription in advance...

Newbie

Plan: Premium Country: Russia   Hello. Due to changes in the work of VISA and MasterCard in Russia, can I continue to pay for subscription with debit card MasterCard in Russia? Or maybe ...

Alex

Spotify Legend

4856 Views

2 replies

5 likes

Subscription payment options
  • 4856 Views
  • 2 replies
  • 5 likes

Sudden change of plan while updating payment info

I was updating my payment information for my Premium Student plan. When finished, the amount charged was too high and the screen showed that my current plan was Premium Duo. I never changed my subscription plan. All I did was to tap in the app button...

Newbie

I was updating my payment information for my Premium Student plan. When finished, the amount charged was too high and the screen showed that my current plan was Premium Duo. I never changed my subscr...

ZeroArc

Newbie

1015 Views

2 replies

1 likes

  • 1015 Views
  • 2 replies
  • 1 likes