Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
wolfside
Newbie
102780 Views
68 replies
8 likes

102780 Views
68 replies
8 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-09-17 5:20:26 PM
nacho121
Visitor
12930 Views
24 replies
2 likes

12930 Views
24 replies
2 likes

Hesitant switching to duo

I currently share my premium account with my wife. We've both created our own playlists. Obviously only one of us can be listening to music at one time. I'd like to switch to Duo however it's not clear to me how my wife would get access to the playli...

Driftm3
Casual Listener
I currently share my premium account with my wife. We've both created our own playlists. Obviously only one of us can be listening to music at one time. I'd like to switch to Duo however it's not cle...
2020-09-10 5:23:48 AM
2020-09-14 4:25:44 PM
AdamDamon
Spotify Star
1091 Views
3 replies
0 likes
Duo playlist

1091 Views
3 replies
0 likes

Superuser Contribution Payment

PlanPremiumCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueHello, im trying to pay for subscription with my card, and it doesn`t work with an error on the screenshot (Sorry for it being Russian)

ZhenyaZheka
Visitor
Plan Premium Country Russia Device PC Operating System Windows 10 My Question or Issue Hello, im trying to pay for subscription with my card, and it doesn`t work with an erro...
2020-09-10 2:42:48 PM
2020-09-14 12:26:44 PM
Ivan
Spotify Legend
777 Views
1 replies
1 likes

777 Views
1 replies
1 likes

Superuser Contribution Free Spotify Premium Trial not available?

Plan: FreeCountry: USA Deviceiphone 8Operating SystemOS-X My Question or Issue:I want to do a Spotify Premium trial before I sign up for premium. I don't have the option for it while logged in.I logged out of my account, and I see the option to sign ...

littlemoke
Visitor
Plan: Free Country: USA Device iphone 8 Operating System OS-X My Question or Issue: I want to do a Spotify Premium trial before I sign up for premium. I don't ...
2020-04-04 9:43:16 PM
2020-09-13 3:08:12 PM
Ver
Spotify Legend
980 Views
4 replies
0 likes
free trial
Premium

980 Views
4 replies
0 likes

Superuser Contribution [Tunisia] Payment Issues

PlanFree/PremiumCountryTunisiaDeviceLenovo ideapad 330Operating SystemWindows 10 My Question or IssueI’ve entered my card informations and clicked to the done button but it said "Payment failed. Try again, or use a different payment method."I’ve trie...

Rfeki14
Casual Listener
Plan Free/Premium Country Tunisia Device Lenovo ideapad 330 Operating System Windows 10 My Question or Issue I’ve entered my card informations and clicked to the done button but it s...
2020-04-04 5:35:59 PM
2020-09-13 1:27:08 PM
Ver
Spotify Legend
2285 Views
7 replies
2 likes

2285 Views
7 replies
2 likes

Premium gone despite having paid

HI. At the start of the month I bought spotify premium with a prepaid card. Now suddenly my premiums seems to be gone for no reason... Does anyone know what to do? I can't reach support...

doc187
Visitor
HI. At the start of the month I bought spotify premium with a prepaid card. Now suddenly my premiums seems to be gone for no reason... Does anyone know what to do? I can't reach support... ...
2020-09-12 9:43:36 PM
2020-09-13 2:27:11 AM
Billy-J
Spotify Star
309 Views
1 replies
0 likes

309 Views
1 replies
0 likes

grad student discount

Hi, I have been a Spotify user for the last seven years and think it's the top music streaming platform out there; however, I am feeling super let down by Spotify's student discount limitations. I understand that opening up a student discount and cou...

katieemcculloug
Casual Listener
Hi, I have been a Spotify user for the last seven years and think it's the top music streaming platform out there; however, I am feeling super let down by Spotify's student discount limitati...
2020-09-12 12:01:47 AM
2020-09-13 2:19:10 AM
Billy-J
Spotify Star
715 Views
1 replies
0 likes
graduate student
Premium

715 Views
1 replies
0 likes

Solved!!Superuser Contribution Spotify 3 months free offer leads to a page stating 1 month free.

PlanFreeCountryIndiaDeviceASUS X541UJOperating SystemWindows 10 My Question or IssueI've received an email stating there is an offer for 3 months free on Spotify premium and when I click on the link in the email, it redirects to Spotify premium page ...

i_am_vishar
Casual Listener
Plan Free Country India Device ASUS X541UJ Operating System Windows 10 My Question or Issue I've received an email stating there is an offer for 3 months free on Spotify premium and ...
2020-02-19 6:47:05 AM
2020-09-12 4:23:09 PM
Xenia
Moderator
2554 Views
6 replies
1 likes

2554 Views
6 replies
1 likes

Trouble redeeming Spotify Gift Card

Hello, I'm currently using Spotify premium with a 3 month gift card which will expire on 1 October. I recently bought another 3 month gift card and when I tried redeeming the pin number, it won't work. Please help.

blueside28
Casual Listener
Hello, I'm currently using Spotify premium with a 3 month gift card which will expire on 1 October. I recently bought another 3 month gift card and when I tried redeeming the pin number, it won't wor...
2020-09-12 11:37:04 AM
2020-09-12 3:41:22 PM
blueside28
Casual Listener
999 Views
3 replies
1 likes

999 Views
3 replies
1 likes

Solved!! Multiple gift cards

I'm currently on premium from a 3 months gift card with more than a month to go (till 25 October). I received another gift card (1 month) but I wanted to make sure that it'll add up 1 month to my current usage. So the question is: if I redeem this 1 ...

Mohamed76
Casual Listener
I'm currently on premium from a 3 months gift card with more than a month to go (till 25 October). I received another gift card (1 month) but I wanted to make sure that it'll add up 1 month to my cur...
2020-09-12 11:01:57 AM
2020-09-12 12:56:55 PM
Emilia_8
Community Legend
1424 Views
1 replies
0 likes

1424 Views
1 replies
0 likes

Lost Hulu access with Spotify Prem. Subscription

PlanPremiumCountryUnited StatesDeviceAcer Aspire V5 Laptop (2013)Operating SystemWindows 10 My Question or IssueI have Spotify Premium with Hulu. Tonight the Hulu part of my subscription stopped working. The Hulu page wants me to sign up for a free t...

drstanton4
Casual Listener
Plan Premium Country United States Device Acer Aspire V5 Laptop (2013) Operating System Windows 10 My Question or Issue I have Spotify Premium with Hulu. Tonight the Hulu part of my ...
2020-09-09 6:36:59 AM
2020-09-12 1:33:56 AM
Billy-J
Spotify Star
602 Views
2 replies
0 likes

602 Views
2 replies
0 likes

[iOS][Subscription] Gift Card is Failing

I got a giftcard and the PIN is not working. I got the giftcard through reward link and have successfully used it for other sites but I don't understand why the giftcard isn't working now.

ellahutchison
Casual Listener
I got a giftcard and the PIN is not working. I got the giftcard through reward link and have successfully used it for other sites but I don't understand why the giftcard isn't working now.
2020-07-25 4:06:55 AM
2020-09-11 10:12:26 PM
Billy-J
Spotify Star
598 Views
3 replies
0 likes
iOS
Subscription

598 Views
3 replies
0 likes

Solved!! Does Cancelling Premium stop the benefits immediately?

Hi guys, this is my first time using the community. I couldn't find a answer on Spotify help page so I thought I try here. I am under Spotify premium family, I wish to cancel as I realise I don't listen to the music much and don't want to pay the $$ ...

FulfillingSng
Casual Listener
Hi guys, this is my first time using the community. I couldn't find a answer on Spotify help page so I thought I try here. I am under Spotify premium family, I wish to cancel as I realise I do...
2020-08-29 6:03:17 AM
2020-09-11 10:08:06 PM
Billy-J
Spotify Star
4828 Views
5 replies
0 likes

4828 Views
5 replies
0 likes

DUO

PlanDuoCountryMexicoDeviceVarios My Question or Issue Quiero Cambiarme a Duo, para la cuenta de mi hija y mia, pero ella tiene premium y yo pago su cuenta, como puedo hacer que yo sea el administrador y tengamos Duo, gracias

12127452853
Visitor
Plan Duo Country Mexico Device Varios My Question or Issue Quiero Cambiarme a Duo, para la cuenta de mi hija y mia, pero ella tiene premium y yo pago su cuenta, como puedo hace...
2020-09-11 1:41:13 AM
2020-09-11 3:32:12 AM
Billy-J
Spotify Star
386 Views
1 replies
0 likes

386 Views
1 replies
0 likes

Solved!! Change subscription

Plan Premium (1Y subscription)Country Indonesia DeviceXiaomi Pocophone F1Operating SystemAndroid 10 My Question or IssueI wanted to buy Spotify Family (my prev. payment didnt go through so the plan got suspended), but I somehow bought the 1Y Spotify ...

Bhad
Casual Listener
Plan Premium (1Y subscription) Country Indonesia Device Xiaomi Pocophone F1 Operating System Android 10 My Question or Issue I wanted to buy Spotify Family (my prev. ...
2020-09-10 8:03:57 AM
2020-09-10 5:52:27 PM
Bhad
Casual Listener
482 Views
2 replies
0 likes

482 Views
2 replies
0 likes

premium

PlanPremiumCountryItalyDevice(iPhone 8 )Operating System(iOS 13.6) My Question or IssueI had the free plan for 3 months and than (today) it upgraded at premium, I don’t want the premium right now, I haven’t even used spotify today so It’s like i didn...

mene03
Visitor
Plan Premium Country Italy Device (iPhone 8 ) Operating System (iOS 13.6) My Question or Issue I had the free plan for 3 months and than (today) it upgraded at premium, I don...
2020-09-10 10:24:00 AM
2020-09-10 2:22:23 PM
Maxim
Spotify Star
305 Views
1 replies
0 likes

305 Views
1 replies
0 likes

Solved!! Cant upgrade to Premium Duo

I attempted to upgrade to a Duo account from a Premium account, and got the following error message: Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method. I h...

vadimred13
Casual Listener
I attempted to upgrade to a Duo account from a Premium account, and got the following error message: Unable to change plans. This could be because you're not eligible for this plan, you're a...
2020-09-08 6:14:50 AM
2020-09-10 1:33:01 PM
donisaurs
Visitor
4075 Views
2 replies
0 likes

4075 Views
2 replies
0 likes

Hulu not working

PlanStudent/PremiumCountry Device(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Jessie109
Regular
Plan Student/Premium Country Device (iPhone 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-07-25 4:01:16 AM
2020-09-10 7:53:00 AM
mlprager
Casual Listener
1208 Views
9 replies
1 likes

1208 Views
9 replies
1 likes

Superuser Contribution Hulu Login Not Working

CountryUSDeviceSamsung Galaxy s7 Edge, HP laptop Operating SystemAndroid, Windows 10 My Question or IssueHello there! I have been trying to login to Hulu using my Spotify premium account. Currently when I look at my services, I see that Premium and H...

komaldesai
Visitor
Country US Device Samsung Galaxy s7 Edge, HP laptop Operating System Android, Windows 10 My Question or Issue Hello there! I have been trying to login to Hulu using my Spot...
2020-03-24 4:06:07 AM
2020-09-10 7:46:10 AM
mlprager
Casual Listener
3313 Views
2 replies
3 likes

3313 Views
2 replies
3 likes

Payed and didn’t receive confirmation email

PlanFreeCountryBrazilDeviceiPhone 6s, PCOperating SystemiOS 13.7, Windows 10 Hello, Yesterday (september 8th) I payed for a 12 months premium subscription by boleto and didn’t receive any confirmation email yet. I already looked in the email trash bi...

mayra_ttk
Visitor
Plan Free Country Brazil Device iPhone 6s, PC Operating System iOS 13.7, Windows 10 Hello, Yesterday (september 8th) I payed for a 12 months premium subscription by boleto an...
2020-09-09 1:37:56 PM
2020-09-10 1:56:59 AM
Robert_W
Community Legend
582 Views
1 replies
1 likes

582 Views
1 replies
1 likes

Solved!! Changing billing date

PlanPremium DuoCountryCountryDeviceDesktop PC + Sony Xperia XZ1Operating SystemWindows 10 + Android 9 My Question or IssueI'd like to push my renewal date to a more comfortable time frame. Is there a way to change billing date (literally push it 3-4 ...

akmlavx
Visitor
Plan Premium Duo Country Country Device Desktop PC + Sony Xperia XZ1 Operating System Windows 10 + Android 9 My Question or Issue I'd like to push my renewal date to a more comfortab...
2020-09-09 3:51:06 PM
2020-09-09 3:56:23 PM
Billy-J
Spotify Star
406 Views
1 replies
1 likes

406 Views
1 replies
1 likes

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