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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67231 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132578 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67909 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
250784 Views
154 replies
13 likes
I cancelled my premium account last month, clicked all 4 continue to cancel boxes, got to the "goodbye" playlist... and still was billed again this month and had to cancel again. I want a refund for this month's charges.
I cancelled my premium account last month, clicked all 4 continue to cancel boxes, got to the "goodbye" playlist... and still was billed again this month and had to cancel again. I wan...
Spotify Star
578 Views
1 replies
0 likes
Dear Spotify.I know that this issue has been raised, but it has not been resolved. We, the CIS countries, are waiting for the localization of subscription prices as it was done with Russia. Thanks for your service. I hoped you'd come around.
Dear Spotify. I know that this issue has been raised, but it has not been resolved. We, the CIS countries, are waiting for the localization of subscription prices as it was done with Russia. ...
Spotify Star
505 Views
1 replies
0 likes
PlanFree/PremiumCountryCzech RepublicDevice(iPhone SE 2020)Operating System(iOS 14) My Question or IssueHello My name is Yurii and I really want to get premium with Spotify but there are some issues. All things go right until the moment when I pay fo...
Plan Free/Premium Country Czech Republic Device (iPhone SE 2020) Operating System (iOS 14) My Question or Issue Hello My name is Yurii and I really want to get premium with Spotify b...
Spotify Legend
812 Views
1 replies
0 likes
PlanAnnual PremiumCountryIndia Currently, there is a discount on annual subscriptions in India. (Till 4th November 2021).Since I am not eligible for that discount, I want to buy it at the original price.But the site is not allowing to do so.When I tr...
Plan Annual Premium Country India Currently, there is a discount on annual subscriptions in India. (Till 4th November 2021). Since I am not eligible for that discount, I want to buy it a...
Moderator
959 Views
3 replies
0 likes
PlanPremiumFinland DeviceiPad Pro Operating System14.7.1 I’m listening to a podcast and suddenly I get an ad. NOT AN EMBEDDED AD BY THE PODCASTER. So please do not tell me that Joe Rogan Experience podcast is interrupting in the middle of a sentences...
Plan Premium Finland Device iPad Pro Operating System 14.7.1 I’m listening to a podcast and suddenly I get an ad. NOT AN EMBEDDED AD BY THE PODCASTER. So please do not te...
Roadie
1477 Views
6 replies
1 likes
Compre una tarjeta de regalo en Oxxo y al tratar de canjearla me sale que ocurrió un problema después regrese a decirle a los cajeros que si la habían activado y dijeron que si pero sigo si poderla canjearPlanFree/PremiumCountry Device(iPhone 8, Sams...
Compre una tarjeta de regalo en Oxxo y al tratar de canjearla me sale que ocurrió un problema después regrese a decirle a los cajeros que si la habían activado y dijeron que si pero sigo si poderla c...
Spotify Legend
22305 Views
21 replies
16 likes
I have (had) a family plan, today we got an email saying "we couldn't process your payment". I am paying via credit card. The credit card is still valid. I tried to re-enter the credit card details but just get an error message saying "failed to proc...
I have (had) a family plan, today we got an email saying "we couldn't process your payment". I am paying via credit card. The credit card is still valid. I tried to re-enter the credit card det...
Spotify Legend
2265 Views
4 replies
0 likes
I work at a hospital in a procedure/surgical area. I was wondering if it is okay for me to use my account to listen on a small portable speaker in our procedure room where there might be three or four other people also listening. I am not supplying m...
I work at a hospital in a procedure/surgical area. I was wondering if it is okay for me to use my account to listen on a small portable speaker in our procedure room where there might be three or fou...
Spotify Star
654 Views
3 replies
0 likes
PlanPremium CountryIndia My Question or IssueBecause of the payment issue in India, I had to switch to Premium Mini. I have now prepaid for 6 months of Premium, but my Premium Mini plan got extended to 6 months instead of the Premium plan I paid for....
Plan Premium Country India My Question or Issue Because of the payment issue in India, I had to switch to Premium Mini. I have now prepaid for 6 months of Premium, but my Premium...
Roadie
434 Views
1 replies
0 likes
PlanNew account/Gift CardCountryUSADevice Operating System My Question or IssueRecieved a Spotify Gift Card for my birthday. Created a new account and getting "Unfortunately this Premium code does not seem to be valid. Try again or contact customer s...
Plan New account/Gift Card Country USA Device Operating System My Question or Issue Recieved a Spotify Gift Card for my birthday. Created a new account and gettin...
Spotify Star
778 Views
3 replies
2 likes
My Question or IssueSo I have been using the student discount for months and suddenly one day the payment policy or something changed and now I don't have a premium account.I am stuck in a loop where everytime I go to pay for my subscription it asks ...
My Question or Issue So I have been using the student discount for months and suddenly one day the payment policy or something changed and now I don't have a premium account. I am stuck in ...
Roadie
561 Views
1 replies
0 likes
PlanFreeCountryUKDeviceSamsung S20 FEOperating SystemAndroid 11 My Question or IssueI would like to join the 4 month Premium trial that is being promoted on TikTok please. The problem is that you require a code that should have been sent to me but I ...
Plan Free Country UK Device Samsung S20 FE Operating System Android 11 My Question or Issue I would like to join the 4 month Premium trial that is being promoted on TikTok pl...
Moderator
3707 Views
3 replies
0 likes
PlanPremium DuoCountryU.S. My Question or IssueI was a member of Premium Family plan and the plan manager recently cancelled the plan. I would like to join Premium Duo with my husband and he never use premium or free trial. If he joins the Premium Du...
Plan Premium Duo Country U.S. My Question or Issue I was a member of Premium Family plan and the plan manager recently cancelled the plan. I would like to join Premium Duo with my husban...
Spotify Legend
841 Views
3 replies
0 likes
Plan Free/Premium Country Philippines Device Vivo Y11 Operating System Android 11 My Question or Issue Last year, I used one-time payment method for 12 months subscription using my debit card. With the same details, I'm trying to renew my subscriptio...
Plan Free/Premium Country Philippines Device Vivo Y11 Operating System Android 11 My Question or Issue Last year, I used one-time payment method for 12 months subscription ...
Spotify Legend
843 Views
1 replies
0 likes
I can't seem to find information for buying someone a gift code for Spotify on the Israel website. Is the feature unavailable?
I can't seem to find information for buying someone a gift code for Spotify on the Israel website. Is the feature unavailable?
Spotify Legend
4316 Views
11 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have paid the individual Plan 7days ago, and today have upgraded to familiar plan, but i ha...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
Spotify Legend
1101 Views
5 replies
0 likes
Hi! I am trying to get an internship for spotify and I do have one question for them before I know if I can do it this year (for next summer) or if I have to do it next year instead for summer 2023. (I fell for them as an employeer last year when I s...
Hi! I am trying to get an internship for spotify and I do have one question for them before I know if I can do it this year (for next summer) or if I have to do it next year instead for summer 2023. ...
Spotify Star
1634 Views
1 replies
0 likes
CountryIndiaDeviceiPhone 12 ProOperating SystemiOS 15 My Question or IssueI am verified as a student till 13/05/2022. While purchasing Spotify Premium Student plan when I entered the OTP from the bank it showed bad gateway and then redirected to Spot...
Country India Device iPhone 12 Pro Operating System iOS 15 My Question or Issue I am verified as a student till 13/05/2022. While purchasing Spotify Premium Student plan when I entere...
Spotify Legend
774 Views
3 replies
0 likes
Was a bit disappointed with the outcome of my live chat today.My daughter was on her boyfriends family account. They split up so she was removed from that family account. I tried to add her back to my family account. There error message said "you can...
Was a bit disappointed with the outcome of my live chat today. My daughter was on her boyfriends family account. They split up so she was removed from that family account. I tried to add...
Spotify Legend
2698 Views
7 replies
0 likes
Hello! I recently bought a one month Spotify gift card, and not matter what I try, I can't get it to work. Everytime I enter my code, it tells me that the Premium code isn't valid, or that something went. I've made sure that the code I entered matche...
Hello! I recently bought a one month Spotify gift card, and not matter what I try, I can't get it to work. Everytime I enter my code, it tells me that the Premium code isn't valid, or that somet...
Spotify Star
899 Views
3 replies
0 likes
