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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145995 Views

69 replies

10 likes

Premium for Family
  • 145995 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91487 Views

89 replies

4 likes

  • 91487 Views
  • 89 replies
  • 4 likes

wrong number of followers bug

When I or anyone else searches for my artist profile, the number shown is 1 follower, and on Spotify for artist it shows 277 for the same artist profile. how to solve this?I found a topic here about this but it doesn't show the solution

Casual Listener

When I or anyone else searches for my artist profile, the number shown is 1 follower, and on Spotify for artist it shows 277 for the same artist profile. how to solve this? I found a topic here abou...

Maxim

Spotify Star

920 Views

1 replies

0 likes

  • 920 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Other] Report Fraud, Being offered Premium for a small amount of money.

Hello Spotify, I recently was offered premium Spotify for a small amount of money, they ofc ask for a small amount and you will have ''unlimited Premium'', but the problem is, that when you buy premium from these ''guys'' they take your Credit Card i...

Visitor

Hello Spotify, I recently was offered premium Spotify for a small amount of money, they ofc ask for a small amount and you will have ''unlimited Premium'', but the problem is, that when you buy premi...

Alex

Spotify Legend

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution request a refund

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've just purchased Spotify premium but I'd like to get a refund.I haven't used Spotify sinc...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

MafeG

Spotify Legend

2041 Views

3 replies

0 likes

  • 2041 Views
  • 3 replies
  • 0 likes

Solved!! cant change payment or country

PlanPremiumCountryPalestine Deviceall platformsOperating Systemall os´s My Question or IssueHi I'm new premium user , i bought a 4 months trial subscription from third party website and it appears to Russian mts or something like that ;so I'm trying ...

Newbie

  Plan Premium Country Palestine  Device all platforms Operating System all os´s   My Question or Issue Hi I'm new premium user , i bought a 4 months trial subscription from...

Maxim

Spotify Star

957 Views

1 replies

0 likes

  • 957 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to log-in Hulu on my Spotify/Hulu acct.

Soo frustrated!!! My Spotify + Hulu acct was recently paused because Spotify was unable to draft a payment. So I updated my new payment information; I’m paid up and current now….but now I’m not able to access Hulu. Can someone please help me resolve ...

Newbie

Soo frustrated!!! My Spotify + Hulu acct was recently paused because Spotify was unable to draft a payment. So I updated my new payment information; I’m paid up and current now….but now I’m not able ...

MafeG

Spotify Legend

720 Views

1 replies

0 likes

  • 720 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change to yearly subscription

My Question or IssueI currently have a monthly subscription (Premium with Hulu) but am only seeing a pay by month option. Is there a way to prepay for the whole year? Plan: Spotify Premium with HuluFree/Premium: PremiumCountry: USA Device: iPhoneOper...

Casual Listener

My Question or Issue I currently have a monthly subscription (Premium with Hulu) but am only seeing a pay by month option. Is there a way to prepay for the whole year?   Plan: Spotify Pr...

Jeremy

Spotify Legend

1116 Views

1 replies

0 likes

Payments
  • 1116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hide or Remove Podcasts

I'm a paying subscriber in the US. I don't like Podcasts on the home screen, i don't want marketing material about podcasts, i hope you're not transitioning from providing streaming music to stupid home-grown podcasts. Seems like MTV moving from show...

Newbie

I'm a paying subscriber in the US. I don't like Podcasts on the home screen, i don't want marketing material about podcasts, i hope you're not transitioning from providing streaming music to stupid h...

Alex

Spotify Legend

1102 Views

1 replies

1 likes

drop podcasts
Podcasts
  • 1102 Views
  • 1 replies
  • 1 likes

2-months Premium trial link doesn't work

Hey,My partner, a Premium user, just got a link to share a 2-months Premium trial with someone. They sent it to me, and I created an account for the occasion, but when I click the link, it tells me that I have already subscribed to Premium and cannot...

Newbie

Hey, My partner, a Premium user, just got a link to share a 2-months Premium trial with someone. They sent it to me, and I created an account for the occasion, but when I click the link, it tells me...

Maxim

Spotify Star

4086 Views

3 replies

1 likes

  • 4086 Views
  • 3 replies
  • 1 likes

Duo verification

PlanDuoCountryRomania My Question or IssueMy girlfriend and I have recently moved in together, in a rented apartment. We'd like to switch over to Duo but I'm not sure what exactly will we have to provide to verify our address. All our official docume...

Casual Listener

Plan Duo Country Romania   My Question or Issue My girlfriend and I have recently moved in together, in a rented apartment. We'd like to switch over to Duo but I'm not sure what exactly wi...

Aegithalos

Casual Listener

947 Views

2 replies

0 likes

  • 947 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment Failed Message but Payment was Successful

PlanPremiumDevicePoxo X3 ProOperating SystemAndroid 11 RKQ1 / MIUI 12.5.4 My Question or IssueI am experiencing the following odd behavior lately when accessing the app through my phone. My Spotify Premium payment was successful on January 8, 2022, a...

Casual Listener

Plan Premium Device Poxo X3 Pro Operating System Android 11 RKQ1 / MIUI 12.5.4   My Question or Issue I am experiencing the following odd behavior lately when accessing the app through m...

Jeremy

Spotify Legend

3678 Views

5 replies

1 likes

payment error
Payment Failed
  • 3678 Views
  • 5 replies
  • 1 likes

Superuser Contribution We can't find our Duo Mix playlist.

PlanPremium DuoUnited States DeviceIphoneGalaxyS21 with 5GOperating System(iOS 10 & Android Oreo) My Boyfriend and I are trying to set up our Duo Mix playlist and we cannot figure out how to subscribe to it. I am the account manager and I have alread...

Casual Listener

Plan Premium Duo United States   Device Iphone GalaxyS21 with 5G Operating System (iOS 10 & Android Oreo)   My Boyfriend and I are trying to set up our Duo Mix playlist a...

MafeG

Spotify Legend

942 Views

1 replies

0 likes

  • 942 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How long until restrictions apply with Spotify Free?

Plan: FreeCountry: the NetherlandsDevice: Android tablet or phone My Question or IssueIf I subscribe for a Spotify Free subscription, how long will it take before restrictions (only 6x skip song, advertisements) are applied? Will I get some-sort-of-p...

Casual Listener

Plan: Free Country: the Netherlands Device: Android tablet or phone   My Question or Issue If I subscribe for a Spotify Free subscription, how long will it take before restrictions (on...

Yordan

Moderator

8514 Views

6 replies

0 likes

  • 8514 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Duo

Hellooo! I just have this question about Spotify Duo.I want to switch to Spotify Duo and share it with my sister but we live in different countries. I’m with her right now and I don’t thinks there’s gonna be a problem until I go back to where I live....

Newbie

Hellooo! I just have this question about Spotify Duo. I want to switch to Spotify Duo and share it with my sister but we live in different countries. I’m with her right now and I don’t thinks there’...

Eni

Moderator

1132 Views

2 replies

0 likes

  • 1132 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment failed. Try again, or use a different payment method. Get Help

PlanFreeCountryIsraelDeviceSamsung Galaxy 8SOperating SystemAndroidMy Question or IssueEverytime I Try To Proceed with the payment to start my 3 month trial (i use visa) i get restricted. The Title Describes the Issue i get.

Casual Listener

Plan Free Country Israel Device Samsung Galaxy 8S Operating System Android My Question or Issue Everytime I Try To Proceed with the payment to start my 3 month trial (i use visa) i get restr...

Julian

Moderator

1081 Views

5 replies

0 likes

  • 1081 Views
  • 5 replies
  • 0 likes

The selected payment method does not match the selected country

PlanFree, but want to switch to Spotify premium Duo CountrySlovakia My Question or IssueSo far, I am a free user. I have a crypto.com Visa Card, and I am trying to upgrade from a fee user to Spotify premium Duo. Every time I fill out a form regarding...

Newbie

Plan Free, but want to switch to Spotify premium Duo   Country Slovakia   My Question or Issue So far, I am a free user. I have a crypto.com Visa Card, and I am trying to upgrade fro...

Billy-J

Spotify Star

747 Views

1 replies

1 likes

  • 747 Views
  • 1 replies
  • 1 likes

Trying to pay for my family plan

I am currently trying to pay for my premium family plan. When I enter my address and card information it says "Make sure you enter your billing address as it’s on your card statement." My address hasn't changed in the almost 1 year of having this acc...

Newbie

I am currently trying to pay for my premium family plan. When I enter my address and card information it says "Make sure you enter your billing address as it’s on your card statement." My address has...

Maxim

Spotify Star

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Platba

PlánPremium family a premium individualZemě - ČR přístrojiPhone xsOperační systémiOS 10 Dobrý den, měla bych dotaz prosím. Dříve jsem si založila účet individual a platila jsem ho ze své karty později jsem s rodinnou založila premium family a bohužel...

Newbie

  Plán Premium family a premium individual Země - ČR   přístroj iPhone xs Operační systém iOS 10       Dobrý den, měla bych dotaz prosím. Dříve jsem si založila ú...

MafeG

Spotify Legend

587 Views

1 replies

0 likes

  • 587 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money deducted from BANK account but no premium access given

PlanPremiumCountryIndiaDeviceOnePlus 6TOperating SystemAndroid My Question or IssueWhile buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment said the transaction got ca...

Visitor

Plan Premium Country India Device OnePlus 6T Operating System Android     My Question or Issue While buying one year standard (not a student) access using UPI I got the amount de...

ChristinaCardenas

Newbie

2140 Views

5 replies

1 likes

  • 2140 Views
  • 5 replies
  • 1 likes

Superuser Contribution Ads on premium account

I have been paying customer since forever. I clicked by accident on single podcast and now my home page is full of Podcasts ads.How do I turn this thing on now? Whenever I use app i am bombarded by stuff which is not music and which I am completely n...

Casual Listener

I have been paying customer since forever. I clicked by accident on single podcast and now my home page is full of Podcasts ads. How do I turn this thing on now? Whenever I use app i am bombarded by...

Novy

Moderator

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

I received the package today, but it arrived with the contents missing.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I don't know where I should ask this question, so I am posting on this page. I received the ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Bediviraada

Casual Listener

612 Views

2 replies

0 likes

  • 612 Views
  • 2 replies
  • 0 likes