Failed payment issue

[awwalrighthere]

Plan

Premium for Students

Country

Nigeria

Device

tecno CC7

Operating System

Android version 9

My Question or Issue

I have been trying to update my Premium for Students subscription but it's declining my new card. I have tried complaining to my bank, but they have told me to contact the merchant.

Besides, I can't also find the other payment methods other than card payments.

[Yordan]

Hi @awwalrighthere,

Welcome to the Community and thanks for reaching out!

In order for the payment to go through, please make sure that:

• Your card is open for foreign, online and recurring transactions.
• You have set up a necessary 2-factor authentication.

If you've already set up those, but still experience issues, here are a few things you can try out:

• Try subscribing through an incognito / private window in your browser.
• Clear your browser's cookies and data, then try again.
• Try with a different browser or a different device.
• Try with a different payment method (if possible).
• There could be a temporary issue, wait 48 hours and try again.

If that doesn’t do the trick, we’d recommend checking out other troubleshooting steps here.

Hope this helps. The Community is always here if there's anything else you need assistance with.
 

Cheers!