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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

75936 Views

31 replies

2 likes

Account
  • 75936 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Iva

Moderator

159832 Views

71 replies

10 likes

Premium for Family
  • 159832 Views
  • 71 replies
  • 10 likes

Why am I getting charged next month when I subscribed for 3 months?

I havent had premium since last year and received a notification and in app promotion to return to premium for 9.99 for three months. I subscribed, recieved the initial charge, and now it says I am going to be billed next month as well with no indica...

Visitor

I havent had premium since last year and received a notification and in app promotion to return to premium for 9.99 for three months. I subscribed, recieved the initial charge, and now it says I am g...

Maxim

Spotify Star

744 Views

1 replies

0 likes

  • 744 Views
  • 1 replies
  • 0 likes

Redeem gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have redeemed my 3 month gift card and it hasn’t gone on my account

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Maxim

Spotify Star

658 Views

1 replies

0 likes

  • 658 Views
  • 1 replies
  • 0 likes

how long would a 10$ gift card last for an account based in the philippines

i saw someone say that 10$ gift card would last for a month but i’m in the philippines and 10$ is like 500php and 500php would last longer than a month so i was wondering how long would 10$ gift card last for me

Visitor

i saw someone say that 10$ gift card would last for a month but i’m in the philippines and 10$ is like 500php and 500php would last longer than a month so i was wondering how long would 10$ gift card...

Maxim

Spotify Star

842 Views

1 replies

0 likes

  • 842 Views
  • 1 replies
  • 0 likes

I wanI put the monthly

I put to subscribe to the monthly plan and they subscribed to the annual plan so I want to ask for a refund

Visitor

I put to subscribe to the monthly plan and they subscribed to the annual plan so I want to ask for a refund

Maxim

Spotify Star

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu not working

Signed up for hulu with student package but its not working

Visitor

Signed up for hulu with student package but its not working

Vasil

Moderator

1246 Views

4 replies

0 likes

  • 1246 Views
  • 4 replies
  • 0 likes

Superuser Contribution Subscription using Crypto.com Card

My Question or IssueI am from the Philippines, I want to subscribe to a Family premium plan but my Crypto.com VISA card was not accepted by SPOTIFY. I already use this card on most merchants here but it wont go through SPOTIFY. Need help.

Newbie

My Question or Issue I am from the Philippines, I want to subscribe to a Family premium  plan but my Crypto.com VISA card was not accepted by SPOTIFY. I already use this card on most merchants ...

Ver

Spotify Legend

2490 Views

1 replies

0 likes

  • 2490 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I paying subscription I use the free version

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Vasil

Moderator

802 Views

1 replies

0 likes

  • 802 Views
  • 1 replies
  • 0 likes

I have already canceled my Spotify subscription and still withdraws money from my visa every month

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

645 Views

1 replies

3 likes

  • 645 Views
  • 1 replies
  • 3 likes

Superuser Contribution Paid for 1 month but not getting premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jeremy

Spotify Legend

645 Views

1 replies

0 likes

  • 645 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to cancel spotify account

PlanFree/PremiumCountryso if you want to know how to cancel spotify premium plan i am leave an article here Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country so if you want to know how to cancel spotify premium plan i am leave an article here  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ...

Jeremy

Spotify Legend

892 Views

2 replies

1 likes

  • 892 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Can't change Russian region to another country, where I've moved to recently

PlanFree/PremiumCountryArmenia My Question or IssueHi, Spotify community. After you've closed Russian HQ and made Spotify unavailable, I've decided to change RU region for Armenia (where I've moved to). The thing is, that I had 1 year premium activat...

Casual Listener

Plan Free/Premium Country Armenia   My Question or Issue Hi, Spotify community.  After you've closed Russian HQ and made Spotify unavailable, I've decided to change RU region for Arm...

Maxim

Spotify Star

13705 Views

31 replies

5 likes

  • 13705 Views
  • 31 replies
  • 5 likes

premium subscription changed to free after country change

PlanPremiumCountry Netherlands DeviceAndroid, PCOperating System(Android, Windows 10) I had a premium subscription for 1 year. After changing the country, my subscription disappeared.How to restore it?

Casual Listener

Plan Premium Country Netherlands   Device Android, PC Operating System (Android, Windows 10)   I had a premium subscription for 1 year. After changing the country, my subscrip...

Maxim

Spotify Star

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Subscription changed to free.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI wanted to add a family member to my premium family account but was unable to I logged out a...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I wante...

Maxim

Spotify Star

1021 Views

1 replies

0 likes

  • 1021 Views
  • 1 replies
  • 0 likes

Russian subscription

CountryRussiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWill trial subscription come back after letting Russia use Spotify freely? My free trial supposed to end...

Newbie

Country Russia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Will trial subscription com...

Flest

Casual Listener

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

Subscription

I'm unable to pay for my premium and I've tried different debit cards, still payment failed .PlanStudent planCountryNigeria DeviceSamsung s8 My Question or IssueWhat other means can I use for payment

Newbie

I'm unable to pay for my premium and I've tried different debit cards, still payment failed . Plan Student plan Country Nigeria  Device Samsung s8     My Question or Issue Wh...

Maxim

Spotify Star

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

I am being charged from a plan I do not longer have!!

2 months ago, I changed from Spotify Duo to the family plan. I am not the admin in the new plan so my colleague `pays for it, however, I am still being charged for the Duo plan! it is being two months now paying something I do not have! I request my ...

Visitor

2 months ago, I changed from Spotify Duo to the family plan.   I am not the admin in the new plan so my colleague `pays for it, however, I am still being charged for the Duo plan! it is being ...

Maxim

Spotify Star

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle the bane of my life.

I apologize in advance for any passive aggressive tendencies in the following.I am extremely aggravated by this problem. I'm sick and tired of shuffle, I hate it with a seething passion. I didn't buy premium for anything other than to remove the auto...

Newbie

I apologize in advance for any passive aggressive tendencies in the following. I am extremely aggravated by this problem.   I'm sick and tired of shuffle, I hate it with a seething passion. ...

Vasil

Moderator

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed plans from Premium Family to Premium Individual Playlist issue

We had a Premium Family account in Spotify but only one son uses it so we decided to switch to Premium Individual. Unfortunately, his account that has all his playlists and likes on it is a different account to the main account that now has premium. ...

Visitor

We had a Premium Family account in Spotify but only one son uses it so we decided to switch to Premium Individual. Unfortunately, his account that has all his playlists and likes on it is a different...

Yordan

Moderator

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Can't login on my Premium account and don't know the email

Hi, I was logged out of my Premium account and don't know the email that I was signed up with. The payment keeps on running but I can't log in to close it. I have tried with all the different emails that I have but just can't find the right one. Anyo...

Visitor

Hi,    I was logged out of my Premium account and don't know the email that I was signed up with. The payment keeps on running but I can't log in to close it. I have tried with all the di...

Maxim

Spotify Star

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

How can I cancel my Subscription (on my own) after I joined Family premium?

Hi, I've been using a normal subscription, but now I joined Family premium.Would my previous subscription be cancelled automatically?I don't want to be double-billed. Thank you!

Visitor

Hi,   I've been using a normal subscription, but now I joined Family premium. Would my previous subscription be cancelled automatically? I don't want to be double-billed.   Thank you!

Maxim

Spotify Star

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes