Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
wolfside
Newbie
102747 Views
68 replies
8 likes

102747 Views
68 replies
8 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-09-17 5:20:26 PM
nacho121
Visitor
12898 Views
24 replies
2 likes

12898 Views
24 replies
2 likes

Will I be charged twice if I changed plans twice on the same day

I changed plans twice on the same day. I had individual premium before and changed to duo. After checking I realised that duo wasn't what I was looking for, so I changed the plan back to Individual premium. The thing is I got charged on the 17/09 for...

Erineubert
Visitor
I changed plans twice on the same day. I had individual premium before and changed to duo. After checking I realised that duo wasn't what I was looking for, so I changed the plan back to Individual p...
2020-09-18 2:24:16 PM
2020-09-19 11:32:13 AM
OneByBoo
Roadie
2250 Views
1 replies
0 likes
Duo
Premium
Subscription

2250 Views
1 replies
0 likes

Payed Premium but getting it

PlanPremium CountryCanada My Question or IssueI payed premium (see screenshot attached) but I'm not getting it. It says my plan is "Free" I don't have facebook so I know this is not the issue.

gallarang
Casual Listener
Plan Premium Country Canada My Question or Issue I payed premium (see screenshot attached) but I'm not getting it. It says my plan is "Free" I don't have facebook so I know...
2020-09-18 4:40:43 PM
2020-09-19 11:28:39 AM
OneByBoo
Roadie
284 Views
1 replies
1 likes

284 Views
1 replies
1 likes

Bug - Podcast has ads when playing on external devices

Firstly, I'm aware that many podcasts have ads embedded into them by the creators. This isn't what I'm talking about. I've started listening to a "Spotify Original" podcast called "The Besties". It's only available on Spotify. When I listen through m...

Frakur
Casual Listener
Firstly, I'm aware that many podcasts have ads embedded into them by the creators. This isn't what I'm talking about. I've started listening to a "Spotify Original" podcast called "The Besti...
2020-07-03 6:17:20 PM
2020-09-19 1:30:33 AM
Frakur
Casual Listener
601 Views
2 replies
1 likes

601 Views
2 replies
1 likes

Trial period being charged before the end of the month of free trial

I am contacting you in regards to my trial period for a premium subscription. In fact I have subscribed to the trial period on the 2nd September if I am not mistaken and on the 9th I tried to download a playlist, my account didn't allow me notifying ...

mandondri
Visitor
I am contacting you in regards to my trial period for a premium subscription. In fact I have subscribed to the trial period on the 2nd September if I am not mistaken and on the 9th I tried to downloa...
2020-09-15 9:45:39 AM
2020-09-18 2:01:49 PM
OneByBoo
Roadie
245 Views
1 replies
1 likes

245 Views
1 replies
1 likes

Spotify Premium Not Offered

PlanFreeCountryUSDeviceGalaxy S10+/PCOperating SystemWindows 10 My Question or IssueI had Premium until today, but when I accessed Spotify on my phone I was told I am only on Free. I tried to reupgrade to Premium but the webpage says I do not qualify...

LiterallySatan
Visitor
Plan Free Country US Device Galaxy S10+/PC Operating System Windows 10 My Question or Issue I had Premium until today, but when I accessed Spotify on my phone I was told I am only on...
2020-09-16 9:17:27 PM
2020-09-18 1:31:30 PM
OneByBoo
Roadie
482 Views
1 replies
0 likes

482 Views
1 replies
0 likes

Solved!! Am I now not applicable to receive the student discount?

PlanStudent DiscountCountry DeviceWindows, AndroidOperating SystemAndroid 10 My Question or IssueI was taking classes last semester and finished my undergraduates, I will eventually continue schooling but right now I will be graduating after covid de...

Trbocar
Visitor
Plan Student Discount Country Device Windows, Android Operating System Android 10 My Question or Issue I was taking classes last semester and finished my undergraduate...
2020-09-17 5:19:49 PM
2020-09-18 1:26:48 PM
OneByBoo
Roadie
431 Views
1 replies
0 likes

431 Views
1 replies
0 likes

Superuser Contribution Payment

PlanPremiumCountryCroatiaDevice(Samsung Galaxy 9)My Question or IssueHello, I'm trying to pay for subscription with my card, and it doesn`t work for some reason. I tried going to your support and doing everything listed there to try and help but it d...

dunjalol
Visitor
Plan Premium Country Croatia Device (Samsung Galaxy 9) My Question or Issue Hello, I'm trying to pay for subscription with my card, and it doesn`t work for some reason. I tried going to your s...
2020-09-16 10:30:56 AM
2020-09-18 12:28:15 PM
Ver
Spotify Legend
43607 Views
9 replies
3 likes

43607 Views
9 replies
3 likes

Superuser Contribution NECESITO PASAR A PESOS LA FACTURACION

I need to change to pesos because in Argentina $US's change it's always unstable.

mary_reetro
Newbie
I need to change to pesos because in Argentina $US's change it's always unstable.
2019-04-18 6:36:29 PM
2020-09-17 12:17:36 AM
Lean8282
Casual Listener
1312 Views
4 replies
5 likes

1312 Views
4 replies
5 likes

Solved!!Superuser Contribution International couple trying to use Spotify Duo

PlanPremium DuoCountryFinland & Iceland My Question or IssueI can't make Spotify Duo work for us even though we live in the same address. The issue is that every time my partner tries to accept my invitation, it does not work because of country issue...

ElliJohanna
Casual Listener
Plan Premium Duo Country Finland & Iceland My Question or Issue I can't make Spotify Duo work for us even though we live in the same address. The issue is that every time my ...
2020-08-22 1:32:08 PM
2020-09-16 11:34:16 PM
ElliJohanna
Casual Listener
31369 Views
2 replies
1 likes

31369 Views
2 replies
1 likes

Upgrading premium to premium duo

I subscribed my spotify to Premium a few months back. But yesterday my wife asked me to change my subscription to Premium Duo. So she subscribed the Premium Duo and invited me, I accepted it without cancelling my own subscription. So the question is,...

ZaghiNoah
Visitor
I subscribed my spotify to Premium a few months back. But yesterday my wife asked me to change my subscription to Premium Duo. So she subscribed the Premium Duo and invited me, I accepted it without ...
2020-09-16 2:14:28 PM
2020-09-16 7:19:00 PM
Jose_M
Spotify Star
642 Views
1 replies
2 likes

642 Views
1 replies
2 likes

[BY] Не проходит оплата плана картой

Пытаюсь купить подписку для семьи. Оплата картой не проходит. Карта Альфа Банка (MasterCard). В банке сказали, что данная операция может произвестись со стороны банка. Деньги на карте есть. Страна аккаунта Беларусь. Ошибка при оплате:PlanSpotify Prem...

LikeLifeItself
Casual Listener
Пытаюсь купить подписку для семьи. Оплата картой не проходит. Карта Альфа Банка (MasterCard). В банке сказали, что данная операция может произвестись со стороны банка. Деньги на карте есть. Страна ак...
2020-09-16 6:54:34 PM
2020-09-16 7:01:31 PM
LikeLifeItself
Casual Listener
2077 Views
1 replies
2 likes
Family Premium Plan
payment issue
Premium

2077 Views
1 replies
2 likes

Solved!! Free trial offer and auto renew

I've been given a 6 month free trial, and put my credit card in when I signed up. I can see I have premium for 6 months, but it shows I will be charged when the auto renew happens in March 21. I want to cancel auto renew, but the only way I can see t...

user-removed
Visitor
I've been given a 6 month free trial, and put my credit card in when I signed up. I can see I have premium for 6 months, but it shows I will be charged when the auto renew happens in March 21. ...
2020-09-14 5:53:51 PM
2020-09-16 6:56:32 PM
AdamDamon
Spotify Star
1640 Views
3 replies
1 likes

1640 Views
3 replies
1 likes

Samsung Premium promo 6 months not working

PlanFree/PremiumCountryUSADeviceSamsung Galaxy Note 20 UltraOperating SystemAndroid My Question or IssueNever tried Spotify premium before, though have had a free account for a while (hardly ever used). Recently got Samsung Note 20 Ultra and it says ...

user-removed
Visitor
Plan Free/Premium Country USA Device Samsung Galaxy Note 20 Ultra Operating System Android My Question or Issue Never tried Spotify premium before, though have had a free acc...
2020-09-07 8:00:09 PM
2020-09-16 1:32:59 PM
RAX57
Visitor
1078 Views
3 replies
0 likes

1078 Views
3 replies
0 likes

Unable to upgrade to premium duo

PlanPremiumCountrySouth AfricaDevicePCOperating SystemWindows 10 My Question or IssueI am trying to upgrade from Premium to Premium Duo but I keep getting the error "Unable to change plans. This could be because you're not eligible for this plan, you...

ox9rpi0m8esnsh
Visitor
Plan Premium Country South Africa Device PC Operating System Windows 10 My Question or Issue I am trying to upgrade from Premium to Premium Duo but I keep getting the error "Una...
2020-09-10 11:34:08 AM
2020-09-16 12:10:49 PM
Gwen07
Visitor
1366 Views
9 replies
0 likes

1366 Views
9 replies
0 likes

Solved!!Superuser Contribution I am being charged for Premium but I have free

PlanFree/PremiumCountryTurkeyDeviceXiaomi mi 8SEOperating System(Android 10) My Question or IssueI am being charged for Premium but I have free,a fee has been charged from my bank account but I couldn't be premium My bank card that I use in other acc...

ReckyRey
Casual Listener
Plan Free/Premium Country Turkey Device Xiaomi mi 8SE Operating System (Android 10) My Question or Issue I am being charged for Premium but I have free, a fee has been charged from ...
2020-09-14 11:23:18 PM
2020-09-16 11:15:58 AM
Ivan
Spotify Legend
305 Views
1 replies
0 likes

305 Views
1 replies
0 likes

Superuser Contribution I can't see where to view and edit my direct debit details

I would like to view and edit my payment details. I have searched tips and this has come up but I cannot see where it says to click update, it doesn't give me that option: Log in to your account page.Under Your plan, click UPDATE next to your payment...

BJKVWON
Visitor
I would like to view and edit my payment details. I have searched tips and this has come up but I cannot see where it says to click update, it doesn't give me that option: Log in to your ac...
2020-09-14 8:29:03 AM
2020-09-16 10:19:33 AM
Ivan
Spotify Legend
664 Views
2 replies
1 likes

664 Views
2 replies
1 likes

Superuser Contribution Suscription changed without my consent

I just received an email stating that my subscription changed from Premium to Family Premium. I did not do this and I am wondering why this has happened.

zarf42
Casual Listener
I just received an email stating that my subscription changed from Premium to Family Premium. I did not do this and I am wondering why this has happened.
2018-11-28 6:25:28 PM
2020-09-16 8:30:36 AM
Ver
Spotify Legend
1111 Views
3 replies
0 likes

1111 Views
3 replies
0 likes

Solved!! Nest mini email not received

I registered for my free Google Nest mini almost 2 weeks ago and was told I would receive an email when it's ready. I have still not received any email. Is this normal? How long can I expect to wait? Plan PremiumCountryUK Device(Samsung Galaxy A5, Cu...

faderzi
Casual Listener
I registered for my free Google Nest mini almost 2 weeks ago and was told I would receive an email when it's ready. I have still not received any email. Is this normal? How long can I expect to wait?...
2020-09-12 7:41:03 PM
2020-09-15 3:18:16 PM
faderzi
Casual Listener
2635 Views
4 replies
2 likes

2635 Views
4 replies
2 likes

Superuser Contribution Subscription Podcasts

PlanPremiumCountryUKDeviceS9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Is there a way to listen to subscription podcasts. I recently subscribed to a paid podcast which supplied a link to cut and paste into a pod cas...

Maax555
Casual Listener
Plan Premium Country UK Device S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Is there a way to listen to subscription podcasts. I rec...
2019-10-15 11:31:01 AM
2020-09-14 4:42:43 PM
Alex
Spotify Legend
3397 Views
3 replies
1 likes
podcast
Subscription

3397 Views
3 replies
1 likes

Hesitant switching to duo

I currently share my premium account with my wife. We've both created our own playlists. Obviously only one of us can be listening to music at one time. I'd like to switch to Duo however it's not clear to me how my wife would get access to the playli...

Driftm3
Casual Listener
I currently share my premium account with my wife. We've both created our own playlists. Obviously only one of us can be listening to music at one time. I'd like to switch to Duo however it's not cle...
2020-09-10 5:23:48 AM
2020-09-14 4:25:44 PM
AdamDamon
Spotify Star
1091 Views
3 replies
0 likes
Duo playlist

1091 Views
3 replies
0 likes

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