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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
72530 Views
31 replies
2 likes
Moderator
120924 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
157105 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
307892 Views
170 replies
13 likes
PlanFree, switching to PremiumCountryUSADeviceiPhone 12 and PCOperating SystemiOS15 and Windows 10My Question or IssueI'm trying to purchase the $9.99/3 months deal through PayPal. However, it's giving me a message under the address box saying, "Make...
Plan Free, switching to Premium Country USA Device iPhone 12 and PC Operating System iOS15 and Windows 10 My Question or Issue I'm trying to purchase the $9.99/3 months deal through PayPal. ...
Newbie
3771 Views
5 replies
0 likes
PlanPremium for StudentsCountryNigeriaDevicetecno CC7Operating SystemAndroid version 9 My Question or IssueI have been trying to update my Premium for Students subscription but it's declining my new card. I have tried complaining to my bank, but they...
Plan Premium for Students Country Nigeria Device tecno CC7 Operating System Android version 9 My Question or Issue I have been trying to update my Premium for Students subscription b...
Moderator
553 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHice el pago de premium familiar y no se refleja en la aplicación, me sale que no pudieron co...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hice el...
Moderator
380 Views
1 replies
0 likes
Hi All,I'm really hoping this community can help me! I'm based in the UK.I pay for a premium account on Spotify and have done so for about 2-3 years and I have a profile on there (Username: Grier Woodford - see attachment of photo screenshot from my ...
Hi All, I'm really hoping this community can help me! I'm based in the UK. I pay for a premium account on Spotify and have done so for about 2-3 years and I have a profile on there (Username:...
Spotify Star
522 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
333 Views
1 replies
0 likes
PlanFree/PremiumUK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy payment for premium went out on the 10th March but it has been requesting payment again since a...
Plan Free/Premium UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My payment f...
Spotify Star
401 Views
1 replies
0 likes
Plan: PremiumCountry: BangladeshDevice: Samsung M32 My IssueWhile I trying to subscribe via the pay by mobile option, I did the following things.Give my phone number without country code, like 181XXXXXXX and +880 were shown on the left of the input f...
Plan: Premium Country: Bangladesh Device: Samsung M32 My Issue While I trying to subscribe via the pay by mobile option, I did the following things. Give my phone number without co...
Spotify Legend
793 Views
1 replies
0 likes
My subscription changed from Premium for Students to Spotify Premium without my acknowledgment and has charged me extra for the past three months.
My subscription changed from Premium for Students to Spotify Premium without my acknowledgment and has charged me extra for the past three months.
Spotify Star
739 Views
1 replies
0 likes
We currently have a family plan and are looking to cancel some of our subscriptions all together or use a plan that’s more beneficial. I don’t use my spotify much but my husband does (I can handle using the free plan) I am the main account holder and...
We currently have a family plan and are looking to cancel some of our subscriptions all together or use a plan that’s more beneficial. I don’t use my spotify much but my husband does (I can handle us...
Spotify Star
423 Views
1 replies
0 likes
Hello, I have problem with my premium account. I have paid every month for my premium account but I did not receive the premium acoount. My money went away from my bank account but my spotify account shows that I still have spotify free. I have been ...
Hello, I have problem with my premium account. I have paid every month for my premium account but I did not receive the premium acoount. My money went away from my bank account but my spotify account...
Community Legend
597 Views
1 replies
0 likes
PlanPremium FamilyCountrySwedenDevice(iPhone 8, )Operating SystemiOS 10 My Question or IssueMy wife passed away in November and has been having a family premium subscription which I have been a part of. Subscription still ongoing since payments is go...
Plan Premium Family Country Sweden Device (iPhone 8, ) Operating System iOS 10 My Question or Issue My wife passed away in November and has been having a family premium subscription ...
Spotify Star
503 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceSamsung S20Operating SystemAndroid My Question or IssueI wanted to change the payment date on my family account and was advised by your online forums to cancel the premium account then set it back up again on the date I want...
Plan Premium Country UK Device Samsung S20 Operating System Android My Question or Issue I wanted to change the payment date on my family account and was advised by your online forum...
Spotify Star
361 Views
1 replies
0 likes
PlanPremium Duo CountrySouth Korea Deviceiphone12 mini Operating SystemiOS My Question or IssueMy friend and I are living together, but had a miscommunication issue regarding who will be the host for the premium duo. Unfortuantely we have both initia...
Plan Premium Duo Country South Korea Device iphone12 mini Operating System iOS My Question or Issue My friend and I are living together, but had a miscommunic...
Spotify Star
486 Views
1 replies
0 likes
I purchased Spotify Premium Duo for my son and daughter, but my daughter is suddenly being charged for it. How can I contact customer service to sort this out?
I purchased Spotify Premium Duo for my son and daughter, but my daughter is suddenly being charged for it. How can I contact customer service to sort this out?
Spotify Legend
708 Views
3 replies
0 likes
I have purchased premium but i am still getting commercials and ads
I have purchased premium but i am still getting commercials and ads
Moderator
462 Views
1 replies
1 likes
CountryRussiaMy Question or IssueHey, I know that Russian account Premiums are being suspended due to inability to charge the fee. Knowing this I purchased a three-month gift card a month ago. Now, when my Premium has ended, I tried to follow the red...
Country Russia My Question or Issue Hey, I know that Russian account Premiums are being suspended due to inability to charge the fee. Knowing this I purchased a three-month gift card a month ago. ...
Spotify Star
402 Views
1 replies
0 likes
PlanPremium DuoCountryUnited States of AmericaDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueDid the clean install in the support section, tried searching for it in the app, tried canceling and resubscribing even asked my p...
Plan Premium Duo Country United States of America Device Samsung Galaxy Note 9 Operating System Android 10 My Question or Issue Did the clean install in the support section, tried...
Moderator
533 Views
2 replies
0 likes
I can't seem to cancel my Hulu add-on on my account. On the directions, I found it says to go to account overview and click deactivate Hulu, but I cannot find the deactivate Hulu option anywhere.
I can't seem to cancel my Hulu add-on on my account. On the directions, I found it says to go to account overview and click deactivate Hulu, but I cannot find the deactivate Hulu option anywhere.
Spotify Legend
519 Views
1 replies
0 likes
I canceled my premium plan months ago and I'm still being charged
I canceled my premium plan months ago and I'm still being charged
Moderator
565 Views
2 replies
0 likes
I am a premium family subscriber for three months, but Spotify payment page no longer confirms my credit card number and displays a message "“Oops, seems your card or payment provider is having a bad day. Don’t worry, no money has been charged. Try a...
I am a premium family subscriber for three months, but Spotify payment page no longer confirms my credit card number and displays a message "“Oops, seems your card or payment provider is having a bad...
Moderator
2461 Views
10 replies
1 likes
