Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
ab01545945
Visitor
81817 Views
50 replies
4 likes

81817 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
10186 Views
23 replies
2 likes

10186 Views
23 replies
2 likes

Superuser Contribution Subscirbtion change from premium to free

PlanPremiumCountry DeviceSamsung galaxy A51Operating SystemAndroid Oreo My Question or IssueSorry I'm an Indonesian and my English not really good but hope you understand, so my problem is, I just buy the premium plan 1 mont with free trial 3 month, ...

Patriciasinaa
Visitor
Plan Premium Country Device Samsung galaxy A51 Operating System Android Oreo My Question or Issue Sorry I'm an Indonesian and my English not really good but hope you unde...
2020-07-18 6:40:48 PM
2020-07-20 3:10:49 AM
Galaxy4
Visitor
419 Views
2 replies
0 likes

419 Views
2 replies
0 likes

CHANGE SUBSCRIPTION FROM PREMIUM TO FAMILY

PlanPremiumCountryEcuadorDeviceiPhone 11Operating SystemiOS My Question or IssueI'm currently on the premium subscription and the 3rd of each month I pay for it. I have decided that I'm going to change my subscription to the family plan. I don't know...

carlett
Visitor
Plan Premium Country Ecuador Device iPhone 11 Operating System iOS My Question or Issue I'm currently on the premium subscription and the 3rd of each month I pay for it. I have decid...
2020-07-19 8:15:50 PM
2020-07-19 8:47:03 PM
Emilia_8
Community Legend
353 Views
1 replies
0 likes

353 Views
1 replies
0 likes

Cannot get a pin to pay subscription

PlanDuoCountryIndonesiaDeviceAsus Zenfone 4 Max ProOperating SystemAndroid OreoMy Question or Issuei cannot get my pin to pay subscription, it's been a day with nomerous trial. no message no emailPayment: indosat ooredoo

sekarsinung
Casual Listener
Plan Duo Country Indonesia Device Asus Zenfone 4 Max Pro Operating System Android Oreo My Question or Issue i cannot get my pin to pay subscription, it's been a day with nomerous trial. no m...
2020-07-19 1:31:08 PM
2020-07-19 6:09:21 PM
Billy-J
Spotify Star
750 Views
3 replies
0 likes
duo plan
PIN

750 Views
3 replies
0 likes

Solved!!Superuser Contribution Changing country by changing payment info

PlanPremium DuoCountryBelarusDeviceiPad Air 3rd GenOperating SystemiOS 13.6 My Question or IssueHi! I'm intersted in one moment of Spotify Premium. Right now I have an active Belarusian subscription due to which many of my favourite tracks were block...

secondthunder
Casual Listener
Plan Premium Duo Country Belarus Device iPad Air 3rd Gen Operating System iOS 13.6 My Question or Issue Hi! I'm intersted in one moment of Spotify Premium. Right now I have an active...
2020-07-18 12:22:59 AM
2020-07-19 3:57:56 PM
secondthunder
Casual Listener
978 Views
2 replies
0 likes

978 Views
2 replies
0 likes

Superuser Contribution Payment problems

PlanFreeCountrySerbiaDeviceIphone 6sOperating SystemIOS 13, Windows 10 My Question or IssueHello Spotify support, i am hoping you can help me, basically i have an Iphone, and i've made an account on Apple ID and bought spotify premium but then i reme...

kristivn
Visitor
Plan Free Country Serbia Device Iphone 6s Operating System IOS 13, Windows 10 My Question or Issue Hello Spotify support, i am hoping you can help me, basically i have an Iphone, and...
2020-07-17 12:54:17 AM
2020-07-19 3:15:56 PM
Elena
Moderator
555 Views
1 replies
0 likes

555 Views
1 replies
0 likes

Superuser Contribution Can't pay with my visa card

PlanFreeCountryBelarusDevicepcOperating Systemwindows 10 My Question or IssueI tried to activate premium subscription with my VISA card, issued in the country that i am currently residing in. The country in the account is set to the current country o...

Kampott
Newbie
Plan Free Country Belarus Device pc Operating System windows 10 My Question or Issue I tried to activate premium subscription with my VISA card, issued in the country that i am curre...
2020-07-17 11:31:40 PM
2020-07-19 12:44:06 PM
Petya
Community Legend
976 Views
1 replies
0 likes
Account
Premium
Subscription

976 Views
1 replies
0 likes

Want Spotify Premium

I'm trying to get Spotify premium again after cancelling the first time since I needed to save money. Now that I'm trying start it again, it won't allow me to pay since I've already had a free trial but I'm just trying to start up my subscription aga...

9liiucmtpfqayn
Newbie
I'm trying to get Spotify premium again after cancelling the first time since I needed to save money. Now that I'm trying start it again, it won't allow me to pay since I've already had a free trial ...
2020-07-19 8:05:31 AM
2020-07-19 8:12:31 AM
Billy-J
Spotify Star
302 Views
1 replies
0 likes

302 Views
1 replies
0 likes

Wrong account premium

PlanPremium CountryUkraine DeviceiPhone 11Operating SystemiOS 13 Hello, I accidentally enabled premium free trial on the wrong account and disabled it within an hour. Now I can not enable it on the right one because it says that I already tried. Any ...

DismalSoul
Casual Listener
Plan Premium Country Ukraine Device iPhone 11 Operating System iOS 13 Hello, I accidentally enabled premium free trial on the wrong account and d...
2020-07-18 8:07:16 PM
2020-07-18 8:45:25 PM
DismalSoul
Casual Listener
348 Views
2 replies
0 likes

348 Views
2 replies
0 likes

Solved!! Change subscription before month ends

My individual premium subscriptions payment will be on august 8th. But I would want to change to duo premium subscriptions now. What happends with the rest of the paid month? Will I have to pay for the duo subscription on august 8th or at the date i ...

AliMaS
Visitor
My individual premium subscriptions payment will be on august 8th. But I would want to change to duo premium subscriptions now. What happends with the rest of the paid month? Will I have to pay for t...
2020-07-18 7:57:07 PM
2020-07-18 8:00:40 PM
Billy-J
Spotify Star
591 Views
1 replies
0 likes

591 Views
1 replies
0 likes

Superuser Contribution Being billed $S5.13 in Singapore for Student Premium?

The advertised price on Spotify's Singapore website is $S4.99 but according to my bank statements I've been charged $S5.13 consistently over the past 4 months.What could be the reason for this? I am still a student and am verified as one, my plan typ...

suzemn
Newbie
The advertised price on Spotify's Singapore website is $S4.99 but according to my bank statements I've been charged $S5.13 consistently over the past 4 months. What could be the reason for this? I...
2020-07-17 5:23:27 PM
2020-07-18 4:52:59 PM
Peter
Spotify Legend
397 Views
1 replies
0 likes

397 Views
1 replies
0 likes

Superuser Contribution My renewal payment is declined.

PlanSpotify Premium FamilyCountry Indonesia DeviceAll devicesOperating SystemAll OS My Question or IssueMy renewal payment is declined.I have checked and my Visa credit card is valid and the fund is available.I also have added a new payment method.Bu...

krishkusuma
Casual Listener
Plan Spotify Premium Family Country Indonesia Device All devices Operating System All OS My Question or Issue My renewal payment is declined. I have checked and my Visa credi...
2020-07-18 1:18:01 AM
2020-07-18 4:35:30 PM
Peter
Spotify Legend
489 Views
1 replies
0 likes

489 Views
1 replies
0 likes

Superuser Contribution Subscribe

PlanFreeCountryBelarusDeviceiphone XROperating System(iOS 13) My Question or IssueI am in the 2nd year of the Belarusian State Academy of Communications. The documents were given to us 2 years ago, when we entered. And they won’t give out new ones. S...

bertooch
Visitor
Plan Free Country Belarus Device iphone XR Operating System (iOS 13) My Question or Issue I am in the 2nd year of the Belarusian State Academy of Communications. The documents were g...
2020-07-18 11:37:12 AM
2020-07-18 4:34:10 PM
Peter
Spotify Legend
325 Views
1 replies
0 likes

325 Views
1 replies
0 likes

Solved!! Student Subcribtion

Возникла проблема с оформлением студенческой подписки, уже около 24 часов не приходит ответ по поводу данного вопроса с shareid (вроде как-то так), не могли бы помочь?

shAmanwf
Casual Listener
Возникла проблема с оформлением студенческой подписки, уже около 24 часов не приходит ответ по поводу данного вопроса с shareid (вроде как-то так), не могли бы помочь?
2020-07-16 2:15:48 AM
2020-07-18 3:46:21 PM
ogzai
Casual Listener
968 Views
4 replies
0 likes

968 Views
4 replies
0 likes

I can't pay for Spotify premium through payment by mobile

I'm trying to pay for Spotify premium through payment by mobile but it say something went wrong please try again. I tried so many time but it still won't go through. I availed the premium last March but after one month I didn't renew it so I cancelle...

dangerously_ra
Newbie
I'm trying to pay for Spotify premium through payment by mobile but it say something went wrong please try again. I tried so many time but it still won't go through. I availed the premium last March ...
2020-07-18 1:25:54 PM
296 Views
0 replies
1 likes

296 Views
0 replies
1 likes

Cannot redeem my gift card

I bought a gift card in Belgium and also have an account on spotify in Belgium. I've tried to redeem the code but it always says something went wrong. I've tried it several times but it doesn't work. I sent an email to spotify but here I only get the...

Kyarapierard
Casual Listener
I bought a gift card in Belgium and also have an account on spotify in Belgium. I've tried to redeem the code but it always says something went wrong. I've tried it several times but it doesn't work....
2020-07-17 6:50:05 PM
2020-07-17 8:02:28 PM
Billy-J
Spotify Star
419 Views
3 replies
0 likes
Account

419 Views
3 replies
0 likes

still charge of payment

hello on Mei I al ready stop subcribtion for my account " P102B2AF01 ", but the bill still charge me until this month, how can that happen,, I can't contact any your Indonesian services or official account, and there is no phone number, can you help ...

Seindy
Casual Listener
hello on Mei I al ready stop subcribtion for my account " P102B2AF01 ", but the bill still charge me until this month, how can that happen,, I can't contact any your Indonesian services...
2020-07-17 2:32:06 PM
2020-07-17 7:18:32 PM
Billy-J
Spotify Star
365 Views
3 replies
0 likes
Account

365 Views
3 replies
0 likes

MCO pay error

Plan PremiumFree/PremiumCountry Singpaore Device desktop Mcbook(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi can MCO pay spotify family plan?I tried using paypal or switch to SG currency...

redsolarium
Visitor
Plan Premium Free/Premium Country Singpaore Device desktop Mcbook (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc...
2020-07-17 11:30:36 AM
2020-07-17 5:16:54 PM
Luan
Spotify Star
442 Views
1 replies
1 likes

442 Views
1 replies
1 likes

Trial subscription on 3 month impossible to subscribe

Hello.I am user of spotify: Poul (polesch99@**bleep**) I have a strange problem.I and my friend are from Russia. My friend have subscribed for 3 trial month of Spotify Premium yesterday.But I can't do it.After clicking on offer with 3 month I see onl...

generalGhest
Visitor
Hello. I am user of spotify: Poul (polesch99@**bleep**) I have a strange problem. I and my friend are from Russia. My friend have subscribed for 3 trial month of Spotify Premium yesterday. ...
2020-07-17 3:50:50 AM
2020-07-17 4:24:16 PM
Luan
Spotify Star
276 Views
1 replies
0 likes

276 Views
1 replies
0 likes

Why my credit card has been rejected

I have a Family account. My card expired few day ago and I'm trying to put the details of the new one but it's alway rejected without explanation.What to do?

Elena21
Casual Listener
I have a Family account. My card expired few day ago and I'm trying to put the details of the new one but it's alway rejected without explanation. What to do?
2020-07-16 4:52:20 PM
2020-07-17 4:00:51 PM
Elena21
Casual Listener
384 Views
6 replies
0 likes

384 Views
6 replies
0 likes

I can't buy subscription

I want buy premium subscribe, but I can't do this.I from Russia. I want to pay for a subscription, but I get an error (in the screenshot)My card is registered in Russia and fully working, the region in the profile is Russia

Rekt1K
Visitor
I want buy premium subscribe, but I can't do this. I from Russia. I want to pay for a subscription, but I get an error (in the screenshot) My card is registered in Russia and fully working, th...
2020-07-17 12:01:06 PM
2020-07-17 3:53:49 PM
Billy-J
Spotify Star
402 Views
1 replies
0 likes
Account
Premium
Subscription

402 Views
1 replies
0 likes

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