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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15423 Views
  • 27 replies
  • 3 likes
  • 15423 Views
  • 27 replies
  • 3 likes

Solved!!Superuser Contribution [Feedback] Expiring subscription notification and match annual gift card price

Couple of things... 1. I opened Spotify yesterday was super confused why my Hamilton soundtrack (lol) wasn't showing up fully and why it was shuffling in cover artists. It wasn't until an Ad played that I realized my 1 year subscription had ended. I ...

  • Visitor
  • Couple of things...   1. I opened Spotify yesterday was super confused why my Hamilton soundtrack (lol) wasn't showing up fully and why it was shuffling in cover artists. It wasn't until an Ad...
  • Jeremy
  • Spotify Legend
  • 814 Views
  • 1 replies
  • 0 likes
  • 814 Views
  • 1 replies
  • 0 likes

New Spotify Account - Premium Trial Not Availalbe

I just signed up for a Spotify account (free). Got emails about the 3 month free premium trial. When I go in to input my payment detail it says that I have already tried premium. When I created the account, I believe it gave me 2 weeks of premium fea...

  • Casual Listener
  • I just signed up for a Spotify account (free).  Got emails about the 3 month free premium trial.  When I go in to input my payment detail it says that I have already tried premium.  Wh...
  • Billy-J
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO PUEDO ACTUALIZAR MI FORMA DE PAGO

Cuando intento actualizar mi forma de pago, le doy en actualizar y la pagina se queda cargando con los 3 puntitos, sin yo poder ingresar nada y asi lleva mas de 2 horas.es un problema que tengo ya con varios dias y hoy se vencio el periodo, cual es e...

  • Newbie
  •   Cuando intento actualizar mi forma de pago, le doy en actualizar y la pagina se queda cargando con los 3 puntitos, sin yo poder ingresar nada y asi lleva mas de 2 horas. es un problema que t...
  • Novy
  • Moderator
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Gift Cards

I made a post three years ago at this same time of year, and there is still no solution. Over an hour on chat with support...again. Spotify, get with 2020 and make redeeming gift cards easier. Your cards need to be for money towards an account, perio...

  • Casual Listener
  • I made a post three years ago at this same time of year, and there is still no solution. Over an hour on chat with support...again. Spotify, get with 2020 and make redeeming gift cards easier. Your c...
  • EthanS1
  • Community Legend
  • 466 Views
  • 2 replies
  • 2 likes
  • 466 Views
  • 2 replies
  • 2 likes

Superuser Contribution Spotify said I have used the premium travel when I have not

PlanFree/PremiumCountryOmanDevice(Huawei P30)Operating System(Android) My Question or IssueI thought I would buy spotify premium since they were heavily advertising their 3-month free trial. But when I tried to sign up, it said that I had already use...

  • Newbie
  • Plan Free/Premium Country Oman Device (Huawei P30) Operating System (Android)   My Question or Issue I thought I would buy spotify premium since they were heavily advertising their 3...
  • Jeremy
  • Spotify Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • free trial
    Premium
  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Redeem/Process with 3 Months Free Subscription

PlanFreeCountryIndia Operating SystemWindows 10 My Question or Issue:So on the following page/link it shows a 3 Months Free Premium on an Individual Subscription : https://www.spotify.com/in/premium/?country=IN&ref=checkout#PLANSI went ahead, and cli...

  • Visitor
  • Plan Free Country India   Operating System Windows 10   My Question or Issue: So on the following page/link it shows a 3 Months Free Premium on an Individual Subscription : https:/...
  • Jeremy
  • Spotify Legend
  • 1729 Views
  • 6 replies
  • 1 likes
  • 1729 Views
  • 6 replies
  • 1 likes

Superuser Contribution what happened to my premium?

Good morning, I thought I had a premium account and noticed I am now hearing ads between songs. I didn't cancel my subscription but you stopped charging me. I don't know how this happened as I never canceled. I did have an issue as you were charging ...

  • Casual Listener
  • Good morning, I thought I had a premium account and noticed I am now hearing ads between songs. I didn't cancel my subscription but you stopped charging me. I don't know how this happened as I never ...
  • Jeremy
  • Spotify Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify makes it impossible to cancel Premium Subscription

PlanPremiumCountry USA DeviceSamsung 8+Operating SystemAndroid Spotify continues to raise an error condition when I try to cancel my Premium Account. I've tried several different devices and different browsers. I think this is a clumsy, fraudulent wa...

  • Visitor
  • Plan Premium Country USA   Device Samsung 8+ Operating System Android    Spotify continues to raise an error condition when I try to cancel my Premium Account. I've tried seve...
  • Ver
  • Spotify Legend
  • 840 Views
  • 4 replies
  • 1 likes
  • annoyance
    bad service
    fraud
  • 840 Views
  • 4 replies
  • 1 likes

[Developer] When you instruct someone to click "Update" under "Your Plan" ....

....to change a credit card - how about actually having an an actual "update" button? Your website instructions make zero sense and there is no way to contact anyone in support, so I am posting here

  • Visitor
  • ....to change a credit card - how about actually having an an actual "update" button?   Your website instructions make zero sense and there is no way to contact anyone in support, so I am post...
  • EthanS1
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • Developer
  • 308 Views
  • 1 replies
  • 0 likes

How do I get the individual Spotify premium plan?

PlanIndividual PremiumCountryUSADevice(iPhone SE, Windows PC, LG Fortune 2)Operating System(iOS 14, Android, Windows 10.) My Question or IssueI used to pay for Spotify premium a while back with an old account that I can no longer access. I created my...

  • Visitor
  •   Plan Individual Premium Country USA Device (iPhone SE, Windows PC, LG Fortune 2) Operating System (iOS 14, Android, Windows 10.)   My Question or Issue I used to pay for Spotif...
  • EthanS1
  • Community Legend
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes

3mo offer advertised but monthly premium activated

Why??PlanPremiumCountryRomaniaDeviceIrrelevant Operating SystemIrrelevant My Question or IssueWhy I arrived in such situation? See attachment for email promotion which actually fits my account (I guess)

  • Casual Listener
  • Why?? Plan Premium Country Romania Device Irrelevant  Operating System Irrelevant   My Question or Issue Why I arrived in such situation? See attachment for email promotion which...
  • 8kzbz0q1i1ivmrr
  • Casual Listener
  • 456 Views
  • 2 replies
  • 0 likes
  • 456 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account not recognizing gift card redemption

I just redeemed a spotify gift card for 3 months. My account on both my phone and PC say I do not have premium. I have been trying to figure out the reason why for about 20 minutes, and have come up empty. Can someone help me, please.

  • Visitor
  • I just redeemed a spotify gift card for 3 months. My account on both my phone and PC say I do not have premium. I have been trying to figure out the reason why for about 20 minutes, and have come up ...
  • Alex
  • Spotify Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan issue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueoriginally have a spotify family accout and accidentally changed it to premium. How can I go ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue origina...
  • Mihail
  • Spotify Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Same household issue

I have the Premium plan that I have been sharing with my wife. Awhile back, she got a notice about verifying her address. We were getting ready to move, then moving, getting everything unpacked and set up, then came the wildfires, evacuations etc. It...

  • Casual Listener
  • I have the Premium plan that I have been sharing with my wife. Awhile back, she got a notice about verifying her address. We were getting ready to move, then moving, getting everything unpacked and s...
  • Mihail
  • Spotify Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just used my debit card to renew my subscription for 3 months. Then my sister got me a 3 mo...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...
  • Mihail
  • Spotify Legend
  • 1823 Views
  • 1 replies
  • 0 likes
  • 1823 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card for Premium Duo subscription

PlanPremium duoCountryUK My Question or IssueHi there, I'm currently subscribed to Premium Duo and I've received a gift voucher which I'd like to use against my Duo account. It says it can only be used for Premium individual accounts, can you let me ...

  • Regular
  • Plan Premium duo Country UK   My Question or Issue Hi there, I'm currently subscribed to Premium Duo and I've received a gift voucher which I'd like to use against my Duo account. It says ...
  • Mihail
  • Spotify Legend
  • 6106 Views
  • 3 replies
  • 2 likes
  • 6106 Views
  • 3 replies
  • 2 likes

Loyal Customers

It's not fair that loyal customers dont get offers its only new customers at the moment - find this truely unfair. Makes me wanna think about just cancelling my account now.

  • Casual Listener
  • It's not fair that loyal customers dont get offers its only new customers at the moment - find this truely unfair.  Makes me wanna think about just cancelling my account now.  
  • Billy-J
  • Spotify Star
  • 471 Views
  • 3 replies
  • 0 likes
  • 471 Views
  • 3 replies
  • 0 likes

Giving gift card in Israel

Hi,Is it possible to give a gift card in Israel?I'm trying and getting a 404 page each time. Tnx

  • Visitor
  • Hi, Is it possible to give a gift card in Israel? I'm trying and getting a 404 page each time.   Tnx
  • Billy-J
  • Spotify Star
  • 597 Views
  • 1 replies
  • 0 likes
  • gift
  • 597 Views
  • 1 replies
  • 0 likes

Superuser Contribution Purchased a Samsung Galaxy S20 UW and cannot redeem 6 month trial offer

Plan Free/PremiumCountryUSADeviceGalaxy S20 5G UW (Verizon) SM-G981VOperating SystemAndroid 10.0 Hey,I purchased two Galaxy S20 5G phones through the Samsung website. As you may be aware, Samsung is offering a 6 month trial with Spotify for purchasin...

  • Casual Listener
  • Plan  Free/Premium Country USA Device Galaxy S20 5G UW (Verizon) SM-G981V Operating System Android 10.0   Hey, I purchased two Galaxy S20 5G phones through the Samsung website. As...
  • Eni
  • Moderator
  • 1727 Views
  • 7 replies
  • 3 likes
  • 1727 Views
  • 7 replies
  • 3 likes

Superuser Contribution "Buy a $60 Spotify eGift for $47.50" - "Not applicable to Residents of Quebec"

My Question or IssueI saw this on eBay, and the seller is paypal.digital.gifts, so it is legitimate, not a scam: "Buy a $60 Spotify eGift for $47.50 - Email Delivery - CA Only". Then I saw the terms and conditions: "Redeemable only for full price sta...

  • Regular
  •     My Question or Issue I saw this on eBay, and the seller is paypal.digital.gifts, so it is legitimate, not a scam: "Buy a $60 Spotify eGift for $47.50 - Email Delivery - CA Only". &n...
  • not_a_robot_sp
  • Newbie
  • 1160 Views
  • 6 replies
  • 0 likes
  • 1160 Views
  • 6 replies
  • 0 likes