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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67131 Views

18 replies

94 likes

  • 67131 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132533 Views

69 replies

10 likes

Premium for Family
  • 132533 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

67759 Views

89 replies

4 likes

  • 67759 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

250591 Views

154 replies

13 likes

  • 250591 Views
  • 154 replies
  • 13 likes

AT&T doing away with Free Premium: how to keep account & pay on your own?

I got Free premium through AT&T but now AT&T doing away with Free Premium and I want to know how to keep my account &and playlists) & just pay for it on my own? Spotify has no one to talk to. I called AT&T a few times and they don't know how and said...

Newbie

I got Free premium through AT&T but now AT&T doing away with Free Premium and I want to know  how to keep my account &and playlists) & just pay for it on my own?   Spotify...

OneByBoo

Roadie

516 Views

1 replies

0 likes

AT&T
aT&T ending
ATT 6-month free trail
  • 516 Views
  • 1 replies
  • 0 likes

Subscription from Tinkoff

PlanPremiumCountryRussiaDeviceNubia RedMagic 5GOperating SystemAndroid 11 My Question or IssueSubscribed with Tinkoff it was promised 3 months of free premium but I didn't get it. They said to contact Spotify support. So how do I get those 3 free mon...

Newbie

  Plan Premium Country Russia Device Nubia RedMagic 5G Operating System Android 11   My Question or Issue Subscribed with Tinkoff it was promised 3 months of free premium but I d...

OneByBoo

Roadie

708 Views

1 replies

0 likes

  • 708 Views
  • 1 replies
  • 0 likes

Superuser Contribution me hicieron un cobro de mas en el plan que ya no estoy suscrito

BUENAS TARDES SRES. SPOTIFY PARA PEDIRLES QUE CANCELEN EL PAGO QUE HICE POR EQUIVOCACION YA TENIENDO UN PLAN FAMILIA. COMO PÚEDO HACER PARA PROCEDER CON ESTA SOLICITUD.

Newbie

BUENAS TARDES SRES. SPOTIFY PARA PEDIRLES QUE CANCELEN EL PAGO QUE HICE POR EQUIVOCACION YA TENIENDO UN PLAN FAMILIA. COMO PÚEDO HACER PARA PROCEDER CON ESTA SOLICITUD.

Alex

Spotify Legend

686 Views

2 replies

1 likes

  • 686 Views
  • 2 replies
  • 1 likes

Superuser Contribution Got Charged Twice

PlanCurrently Duo, was Family Plan.CountryHong Kong My Question or IssueSo basically, I changed from Family Plan to Duo because not enough people were using it to make the plan valuable enough to charge that much monthly. So what happened was I got c...

Newbie

Plan Currently Duo, was Family Plan. Country Hong Kong   My Question or Issue So basically, I changed from Family Plan to Duo because not enough people were using it to make the plan valua...

Jeremy

Spotify Legend

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Redeem code link not working

Hey guys, recently purchased game pass and received a message to redeem a code for Spotify premium, free for 6 months. After clicking the link on both my Xbox and my phone it sends me to a 404 page, no code to redeem, can I have some help please?

Newbie

Hey guys, recently purchased game pass and received a message to redeem a code for Spotify premium, free for 6 months. After clicking the link on both my Xbox and my phone it sends me to a 404 page, ...

OneByBoo

Roadie

611 Views

1 replies

0 likes

  • 611 Views
  • 1 replies
  • 0 likes

Redeemed an annual gift card and a monthly subscription on same day. Can I cancel the monthly sub?

PlanPremiumCountryUSA My Question or IssueI tried to redeem a gift card for an annual subscription, and set up a monthly subscription. Now it looks like I was charged for the monthly subscription and the gift card was also redeemed. Can I get the mon...

Newbie

Plan Premium Country USA   My Question or Issue I tried to redeem a gift card for an annual subscription, and set up a monthly subscription. Now it looks like I was charged for the monthly...

Maxim

Spotify Star

592 Views

1 replies

0 likes

Gift Cards
Subscription
  • 592 Views
  • 1 replies
  • 0 likes

Premium card not working

Bought a $30 Spotify Premium card earlier today, tried redeeming the code and kept receiving a message about the code not being valid, despite the fact that I was entering the code exactly as it was shown on the back of the card. This is the second t...

Newbie

Bought a $30 Spotify Premium card earlier today, tried redeeming the code and kept receiving a message about the code not being valid, despite the fact that I was entering the code exactly as it was ...

AdamDamon

Community Legend

596 Views

1 replies

0 likes

  • 596 Views
  • 1 replies
  • 0 likes

How can I best use spotify family in combination with a home sonos system?

We have spotify family with 3 accounts, 1 for me and 2 for my kids. At home we have a sonos system with my spotify account connected. If i'm travelling or at work and start listening via my spotify app, my sonos system stops playing spotify. How can ...

Casual Listener

We have spotify family with 3 accounts, 1 for me and 2 for my kids. At home we have a sonos system with my spotify account connected. If i'm travelling or at work and start listening via my spotify a...

1146659794

Casual Listener

650 Views

2 replies

0 likes

  • 650 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cancelar renovacion AUTOMÀTICA?

HOLA, hace unos dìas compre sopotify 3 meses por 9 pesos mexicanos. LLEVO DIAS TRATANDO DE CANCELAR LA RENOVACION y no existe nada que me permita cancelarlasolo quiero cancelar la renovacion para que no me cobren los sigueinte mesesya seguì los pasos...

Newbie

HOLA, hace unos dìas compre sopotify 3 meses por 9 pesos mexicanos.   LLEVO DIAS TRATANDO  DE CANCELAR LA RENOVACION  y no existe nada que me permita cancelarla solo quiero cancelar ...

CarlosE

Spotify Legend

63252 Views

6 replies

1 likes

  • 63252 Views
  • 6 replies
  • 1 likes

Superuser Contribution Offered Premium Gift to Friend - Closed out of Window, Now I Can't Find

Hi!When I was logged into my Spotify app on Android, I was given this offer to gift a friend 2-months free premium. I asked some friends if they wanted it, and while I waited for a reply, I closed out of that window so I could.. y'know, use Spotify.N...

Casual Listener

Hi! When I was logged into my Spotify app on Android, I was given this offer to gift a friend 2-months free premium. I asked some friends if they wanted it, and while I waited for a reply, I close...

H_Gonzo

Casual Listener

826 Views

2 replies

1 likes

  • 826 Views
  • 2 replies
  • 1 likes

Premium Duo stopped working

Me and my wife have had Premium Duo for many years and it has worked perfectly. But as of a couple of months back, it has stopped working. Now, when either one of us is listening and the other one starts listening, we cut each other off. And occasion...

Newbie

Me and my wife have had Premium Duo for many years and it has worked perfectly. But as of a couple of months back, it has stopped working. Now, when either one of us is listening and the other one st...

Maxim

Spotify Star

880 Views

1 replies

0 likes

  • 880 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Gutschein

Habe das selbe Problem.Habe den Gutschein wie gewohnt im Internet eingelöst, bin dann auf Spotify gegangen und dann War ich trotzdem noch free. Habe den code dann nochmal eingegeben und da stand dass er nicht gültig sei

Newbie

Habe das selbe Problem. Habe den Gutschein wie gewohnt im Internet eingelöst, bin dann auf Spotify gegangen und dann War ich trotzdem noch free. Habe den code dann nochmal eingegeben und da stand da...

Jeremy

Spotify Legend

607 Views

2 replies

1 likes

  • 607 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution New account created with already taken email

PlanPremium/StudentCountrySweden My Question or IssueI clicked on "forgot your password" and proceed to enter my email address but strangely I received an email but it did also create a new account which I at first did not notice.I then went on and a...

Newbie

Plan Premium/Student Country Sweden   My Question or Issue I clicked on "forgot your password" and proceed to enter my email address but strangely I received an email but it did also creat...

Mihail

Spotify Legend

822 Views

1 replies

0 likes

Subscribtion
  • 822 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed- India

Country: India Devices: Samsung Galaxy A70, Windows PCs running Windows 8.1 and Windows 10 Hello. I currently have a 3-month premium plan that expires on Dec. 1, 2021.For some days now, I have been trying to use the subscribe option to enable monthly...

Regular

Country: India  Devices: Samsung Galaxy A70, Windows PCs running Windows 8.1 and Windows 10   Hello.   I currently have a 3-month premium plan that expires on Dec. 1, 2021. For...

Alex

Spotify Legend

6852 Views

18 replies

2 likes

  • 6852 Views
  • 18 replies
  • 2 likes

Superuser Contribution Not able to change plan in India

PlanCurrent plan is premium 199/monthCountryIndiaDeviceOnePlus 8TOperating SystemAndroid 11 My Question or IssueI had the monthly subscription of 199/month in India. Now based on the new RBI guidelines, banks have stopped recurring payments. So I tho...

Casual Listener

  Plan Current plan is premium 199/month Country India Device OnePlus 8T Operating System Android 11   My Question or Issue I had the monthly subscription of 199/month in India. ...

Alex

Spotify Legend

1371 Views

3 replies

0 likes

  • 1371 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment

PlanPremiumCountryRussiaHi, I haven't used this account for a long time and I didn't even know that my card was tied to it. It turned out that for a long time, a subscription for two accounts has been paid from my card, although I have been using a n...

Newbie

  Plan Premium Country Russia Hi, I haven't used this account for a long time and I didn't even know that my card was tied to it. It turned out that for a long time, a subscription for tw...

CarlosE

Spotify Legend

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Will a spotify premium gift card purchased in the USA work for Germany?

Hello I live on the USA & have a penpal from Germany whom I became very close with. I want to buy her a month subscription for spotify. Will the code from a spotify gift card I buy in the USA work for her? If no how can I get her a Germany spotify pr...

Newbie

Hello I live on the USA & have a penpal from Germany whom I became very close with. I want to buy her a month subscription for spotify. Will the code from a spotify gift card I buy in the USA wor...

Maxim

Spotify Star

855 Views

1 replies

0 likes

  • 855 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant redeem google mini

PlanPremiumCountryCanadaDevicesamsung S8Operating SystemAndroid My Question or IssueI got the email regarding redeeming my google mini but every time i click the link i get redirected to a page to change my substription to the family package. I have ...

Casual Listener

Plan Premium Country Canada Device samsung S8 Operating System Android  My Question or Issue I got the email regarding redeeming my google mini but every time i click the link i get red...

Jeremy

Spotify Legend

517 Views

3 replies

0 likes

  • 517 Views
  • 3 replies
  • 0 likes

Solved!! After changing payment method my account was downgraded from family to single

Hey everyone as subject says I had to change my payment method due to getting a new card and my plan got downgraded if I change it back to family can the users who already made an account with me get back into their accounts as well? Or will they hav...

Casual Listener

Hey everyone as subject says I had to change my payment method due to getting a new card and my plan got downgraded if I change it back to family can the users who already made an account with me get...

Luan

Spotify Star

940 Views

3 replies

0 likes

  • 940 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Payment Failed" With No Solution?

PlanFree/Premium (trying to get premium)Country USADevice(iPhone 8, PC)Operating System(iOS 10, Windows 10,etc.) My Question or Issue Hi. I've been trying to get the deal for Spotify Premium for $0.99, and it always says, "Payment failed. Try again, ...

Newbie

Plan Free/Premium (trying to get premium) Country  USA Device (iPhone 8, PC) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue  Hi. I've been trying to get th...

Kiril

Moderator

688 Views

3 replies

1 likes

  • 688 Views
  • 3 replies
  • 1 likes