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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72473 Views
  • 25 replies
  • 5 likes
  • 72473 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 42015 Views
  • 19 replies
  • 2 likes
  • 42015 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29991 Views
  • 16 replies
  • 3 likes
  • 29991 Views
  • 16 replies
  • 3 likes

Can a 1 month prepaid spotify gift card be used to get 3 months

Can I buy a 1 month prepaid spotify gift card, redeem it during the 3 months for $9.99 promotion and get 3 months or do I only get 1 month of premium

  • Newbie
  • Can I buy a 1 month prepaid spotify gift card, redeem it during the 3 months for $9.99 promotion and get 3 months or do I only get 1 month of premium
  • Billy-J
  • Spotify Star
  • 1033 Views
  • 1 replies
  • 0 likes
  • 1033 Views
  • 1 replies
  • 0 likes

3 months for 0,99

I have payed 0,99 for 3 months but on my account it stays on free why am i not getting premium?

  • Casual Listener
  • I have payed 0,99 for 3 months but on my account it stays on free why am i not getting premium?
  • A_Musicophile
  • Community Legend
  • 195 Views
  • 3 replies
  • 0 likes
  • 195 Views
  • 3 replies
  • 0 likes

Student discount disappeared

PlanPremiumCountryNew ZealandDevice(iPhone 6s and windows pc) My Question or Issuei have been using the student discount for Spotify premium (almost) seamlessly for months and months, however I have just come to check my bank statements and I am very...

  • Newbie
  • Plan Premium Country New Zealand Device (iPhone 6s and windows pc)   My Question or Issue i have been using the student discount for Spotify premium (almost) seamlessly for months and mo...
  • Bethany_Dawn
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Paid for premium and missed free trial

I wanted the 3 months for .99 cents deal and applied for premium at the time this was advertised. I then used a gift card to pay the full amount of $36 for three months. I now have missed out on the free month trial and the following 3 months for .99...

  • Casual Listener
  • I wanted the 3 months for .99 cents deal and applied for premium at the time this was advertised. I then used a gift card to pay the full amount of $36 for three months. I now have missed out on the ...
  • Billy-J
  • Spotify Star
  • 202 Views
  • 3 replies
  • 0 likes
  • 202 Views
  • 3 replies
  • 0 likes

Failed payment

i want to extend my premium plan, ive filled the correct details about my cc, but it always failed. there's enough charge in my cc & ive contacted the bank and they said that all is well. ive tried so many times and still failed. anyone can help?

  • Newbie
  • i want to extend my premium plan, ive filled the correct details about my cc, but it always failed. there's enough charge in my cc & ive contacted the bank and they said that all is well. ive tri...
  • OneByBoo
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Spotify duo

PlanduoCountryirelandDevice iphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue hello peter here. i have invited my wife to join my duo account.she has premium which has been cancelled(but has not taken effect).i sent...

  • Newbie
  • Plan duo Country ireland Device iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  hello peter here. i have invited my wife to join my d...
  • Bethany_Dawn
  • Community Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Wrong account confirmation

Hello! I just received my student premium subscription but mistakenly I've clicked on the wrong account as my account. How do I undo this?

  • Newbie
  • Hello! I just received my student premium subscription but mistakenly I've clicked on the wrong account as my account. How do I undo this?
  • Billy-J
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Gift Card/ E-Card

I live in Canada, I'm trying to purchase a 1 year subscription as a gift for my sister. There's no cards for purchase at Best Buy, Walmart or Shopper, and I don't see on the site anywehere to buy an E-Card. So how do I purchase Spotify as a gift for ...

  • Newbie
  • I live in Canada, I'm trying to purchase a 1 year subscription as a gift for my sister. There's no cards for purchase at Best Buy, Walmart or Shopper, and I don't see on the site anywehere to buy an ...
  • Billy-J
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

I have the spotify premium with free Hulu deal. Clicking on start watching asks me to sign in?

PlanPremium w/ free ad-supported HuluCountry DeviceAnyOperating SystemAny My Question or IssueUnder subscriptions it says I have Premium and Hulu. When I go to the "your services" page and click on "Start Watching" on Hulu, it takes me to the main Hu...

  • Newbie
  • Plan Premium w/ free ad-supported Hulu Country   Device Any Operating System Any   My Question or Issue Under subscriptions it says I have Premium and Hulu. When I go to the "your...
  • Billy-J
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Paypal transaction

I've tried to get the 3 month premium promotion since yesterday but i keep getting the same problem. It says that they can't accomplish my transaction and try again later. I checked and my PayPal and Spotify account are both registered at the same co...

  • Newbie
  • I've tried to get the 3 month premium promotion since yesterday but i keep getting the same problem. It says that they can't accomplish my transaction and try again later. I checked and my PayPal and...
  • Jose_M
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Charged full fee

I signed up with the offer about 3 month for ar$ 3 and ar$ 99 after that, but now i was charged a$99, why did this happen?

  • Casual Listener
  • I signed up with the offer about 3 month for ar$ 3 and ar$ 99 after that, but now i was charged a$99, why did this happen?   
  • OneByBoo
  • Community Legend
  • 478 Views
  • 5 replies
  • 0 likes
  • 478 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Premium Giftcard not working

I got a 30$ premium giftcard for easter and I saved it because I wanted to use it in the summer; I wouldn’t use spotify as much in the school year as I would in the summer. Im now trying to redeem this giftcard, and it won’t redeem, and says a proble...

  • Casual Listener
  • I got a 30$ premium giftcard for easter and I saved it because I wanted to use it in the summer; I wouldn’t use spotify as much in the school year as I would in the summer. Im now trying to redeem th...
  • Peter
  • Spotify Legend
  • 1399 Views
  • 4 replies
  • 0 likes
  • giftcard
    Premium
  • 1399 Views
  • 4 replies
  • 0 likes

Superuser Contribution Trial 3 months, after payments did not receive premium.

Dear all, Today i bought spotify premium 3 months premium, after the payment i did not receive premium. I received the invoice and it says succesfull paid.Can someone help me?

  • Newbie
  • Dear all,   Today i bought spotify premium 3 months premium, after the payment i did not receive premium. I received the invoice and it says succesfull paid. Can someone help me?  
  • Peter
  • Spotify Legend
  • 689 Views
  • 3 replies
  • 0 likes
  • 689 Views
  • 3 replies
  • 0 likes

Superuser Contribution Assinei o Spotify Premium más não consigo usa-lo. Já foi feita a cobrança no cartão de crédito.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Scam, misleading advertising, delivery of a Google home mini for Spotify Family

Scam, misleading advertising, delivery of a Google home mini for Sotify Family For information Email to the services After sale and Paypal: "Spotify Family Contract of May 5, 2019 Hello I subscribed to the Spotify family offer. The delivery of a "Goo...

  • Casual Listener
  • Scam, misleading advertising, delivery of a Google home mini for Sotify Family For information Email to the services After sale and Paypal: " Spotify Family Contract of May 5, 2019   He...
  • Peter
  • Spotify Legend
  • 1582 Views
  • 3 replies
  • 1 likes
  • 1582 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Spotify premium trial has been used?

PlanPremiumUAE Device(iPhone 7, Macbook Pro late 2017)My Question or Issue i have just created a new spotify account, and would like to try spotify premium for 1.99AED for 3 months. However, whenever i go to pay for it, a message pops up saying im no...

  • Casual Listener
  • Plan Premium UAE   Device (iPhone 7, Macbook Pro late 2017) My Question or Issue   i have just created a new spotify account, and would like to try spotify premium for 1.99AED for 3...
  • Peter
  • Spotify Legend
  • 3162 Views
  • 5 replies
  • 0 likes
  • 3162 Views
  • 5 replies
  • 0 likes

Salir de plan familiar

PlanPremiumCountryMéxicoDeviceiPhone XS Max Operating SystemiOS 12.3 Soy miembro de un plan familiar que organizó otra persona, desafortunadamente no tengo contacto más con ella y quisiera poder salir e ese plan para poder suscribirme a uno nuevo. Es...

  • Newbie
  • Plan Premium Country México Device iPhone XS Max  Operating System iOS 12.3   Soy miembro de un plan familiar que organizó otra persona, desafortunadamente no tengo contacto más co...
  • Billy-J
  • Spotify Star
  • 24124 Views
  • 1 replies
  • 0 likes
  • 24124 Views
  • 1 replies
  • 0 likes

Bank says Spotify is trying to make an "offline" transaction?

PlanPremiumCountryEgypt My Question or IssueSuddenly this month at my renewal day I recieve an email from Spotify saying that my bank transaction has failed, I call the bank and they tell me that Spotify is trying to make an 'offline' transaction, wh...

  • Casual Listener
  • Plan Premium Country Egypt   My Question or Issue Suddenly this month at my renewal day I recieve an email from Spotify saying that my bank transaction has failed, I call the bank and they...
  • hot3eed
  • Casual Listener
  • 936 Views
  • 2 replies
  • 0 likes
  • 936 Views
  • 2 replies
  • 0 likes

Premium with hulu

I am trying to figure out how to set up Hulu with my premium account. I have followed the instructions on the page. It’s says to go to “your services” then “start watching” but I did not see either of these options?

  • Newbie
  • I am trying to figure out how to set up Hulu with my premium account. I have followed the instructions on the page. It’s says to go to “your services” then “start watching” but I did not see either o...
  • Jᴀᴄᴋ
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Payment is Delayed

Hello , i'm from israel, and switched credit card in the spotify website .. and for some reason, i dont see the payment as paying at this moment, but it's delayed to 4 months forward,i don't have any other services or purchaces that it happened to th...

  • Casual Listener
  • Hello , i'm from israel, and switched credit card in the spotify website ..   and for some reason, i dont see the payment as paying at this moment, but it's delayed to 4 months forward, i don...
  • 5zou-_69yh978
  • Casual Listener
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes