Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149231 Views

69 replies

10 likes

Premium for Family
  • 149231 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94798 Views

89 replies

4 likes

  • 94798 Views
  • 89 replies
  • 4 likes

Re: Gift card not working

I just purchased a 12month premium Gift Card from Target (USA), and I can't redeem it. I've tried it several times and it says "Premium Code is not valid". It has be activated by Target. I have the receipt that says so. Please help.Thanks

Newbie

I  just purchased a 12month premium Gift Card from Target (USA), and I can't redeem it. I've tried it several times and it says "Premium Code is not valid". It has be activated by Target. I have...

Billy-J

Spotify Star

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Lost Account

Buonasera, in conseguenza ai problemi riscontratisi nei giorni scorsi, l'applicazione ha effettuato un logout autonomo dal mio account. Da quel momento non sono più riuscito ad entrare in possesso delle credenziali necessarie per accedere. Sono in po...

Casual Listener

Buonasera, in conseguenza ai problemi riscontratisi nei giorni scorsi, l'applicazione ha effettuato un logout autonomo dal mio account. Da quel momento non sono più riuscito ad entrare in possesso de...

ThisCommunitySucks

Community Legend

663 Views

3 replies

0 likes

  • 663 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error with the payment

PlanPremiumCountryArgentinaMy Question or IssueMy debit card expired so I tried to pay with a new one. But there's an error and the payment can't be processed. I tried with different card along this week but it still the same. Does anybody knows how ...

Casual Listener

Plan Premium Country Argentina My Question or Issue My debit card expired so I tried to pay with a new one. But there's an error and the payment can't be processed. I tried with different card a...

Alex

Spotify Legend

1449 Views

7 replies

1 likes

  • 1449 Views
  • 7 replies
  • 1 likes

I cancelled the subscription i don’t want it at all

basically i cancelled my subscription and i want my money back because i don’t want to use it at all anymore i want the free spotify

Newbie

basically i cancelled my subscription and i want my money back because i don’t want to use it at all anymore i want the free spotify 

Maxim

Spotify Star

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

Solved!! Please activate year subscription option for Russian users

Dear Spotify!I am from Russia and soon I will miss the way to pay my premium account due to restrictions from MC/Visa. I believe your mission is to unlock the potential of human creativity and not to limit it instead. Would it be possible to make yea...

Newbie

Dear Spotify! I am from Russia and soon I will miss the way to pay my premium account due to restrictions from MC/Visa. I believe your mission is to unlock the potential of human creativity and not ...

VlaKor

Casual Listener

2375 Views

2 replies

8 likes

  • 2375 Views
  • 2 replies
  • 8 likes

Gift code activation

I bought an gift card on a russian online shopping site Ozon.ru . And when i am tring to activate it, it shows me error. Now, after about 3 hours later, the page for redeem dissapear and it says the page is not found. Can i still activate premium or ...

Newbie

I bought an gift card on a russian online shopping site Ozon.ru .  And when i am tring to activate it, it shows me error. Now, after about 3 hours later, the page for redeem dissapear and it say...

Billy-J

Spotify Star

640 Views

1 replies

2 likes

  • 640 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Payments in Russia

Plan: PremiumCountry: Russia Hello. Due to changes in the work of VISA and MasterCard in Russia, can I continue to pay for subscription with debit card MasterCard in Russia? Or maybe card MIR? If not, can I pay for three-month subscription in advance...

Newbie

Plan: Premium Country: Russia   Hello. Due to changes in the work of VISA and MasterCard in Russia, can I continue to pay for subscription with debit card MasterCard in Russia? Or maybe ...

Alex

Spotify Legend

4576 Views

2 replies

5 likes

Subscription payment options
  • 4576 Views
  • 2 replies
  • 5 likes

Sudden change of plan while updating payment info

I was updating my payment information for my Premium Student plan. When finished, the amount charged was too high and the screen showed that my current plan was Premium Duo. I never changed my subscription plan. All I did was to tap in the app button...

Newbie

I was updating my payment information for my Premium Student plan. When finished, the amount charged was too high and the screen showed that my current plan was Premium Duo. I never changed my subscr...

ZeroArc

Newbie

988 Views

2 replies

1 likes

  • 988 Views
  • 2 replies
  • 1 likes

Superuser Contribution Change duo account into personal prenium account

I subscribed to a duo subscription. unfortunately I never managed to connect another account. In the meantime, I broke up with my girlfriend and no longer need a duo account. I would like a personal premium account.When I try to change the type of ac...

Visitor

I subscribed to a duo subscription. unfortunately I never managed to connect another account. In the meantime, I broke up with my girlfriend and no longer need a duo account. I would like a personal ...

Alex

Spotify Legend

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been using spotify student now for over a year and my subscription has changed back to...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Vasil

Moderator

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Help with my spotify plan for 2months free for 9.99$

Hi Community, I need help! I paid $ 9.99 for 2 free months of the spotify plan, but when I check my spotify account statement it tells me that my plan's expiration date is 9/18/2020. Where does it appear that I have two months free?Here I attach some...

Newbie

Hi Community, I need help!   I paid $ 9.99 for 2 free months of the spotify plan, but when I check my spotify account statement it tells me that my plan's expiration date is 9/18/2020. Where d...

Fukify

Newbie

1902 Views

1 replies

0 likes

Social & Random
  • 1902 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for regular subscription and student subscription

I am being charged both $9.99 a month and $4.99 a month. I am a student and only have 1 account and am unsure why I am being charged the 10$ a month on top of what I already pay with the discount. This has been going on for several months and is unfa...

Newbie

I am being charged both $9.99 a month and $4.99 a month. I am a student and only have 1 account and am unsure why I am being charged the 10$ a month on top of what I already pay with the discount. Th...

Elena

Moderator

609 Views

3 replies

1 likes

  • 609 Views
  • 3 replies
  • 1 likes

Superuser Contribution Subscription HELP PLEASE

PlanPremium DuoCountryUSA My Question or IssueI have been signed up with Premium Duo & everything was fine until today. I recieved an email saying my card was denied. I got the card changed but what I didn't notice was that instead of renewing my Pre...

Casual Listener

  Plan Premium Duo Country USA   My Question or Issue I have been signed up with Premium Duo & everything was fine until today.  I recieved an email saying my card was denie...

JJ2505

Casual Listener

796 Views

2 replies

0 likes

  • 796 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Subscriber but can't listen offline

PlanPremiumCountry PhilippinesDeviceLenovo A5000Operating System Android My Question or Issue I am a Premium Subscriber but when I try to listen to my downloaded music/playlist offline, my playlists are greyed out.

Newbie

Plan Premium Country  Philippines Device Lenovo A5000 Operating System  Android    My Question or Issue  I am a Premium Subscriber but when I try to listen to my do...

Yordan

Moderator

2164 Views

3 replies

0 likes

  • 2164 Views
  • 3 replies
  • 0 likes

Superuser Contribution I canceled the free trial, and added payed premium, but now it says it's going back to the free plan

I got a free trial during the valentines promotion, but then decided to buy a full year of premium, so I canceled the free trial, and added the year. Now it says it will return the free plan when the trial ends, but I don't know if this is a visual b...

Casual Listener

I got a free trial during the valentines promotion, but then decided to buy a full year of premium, so I canceled the free trial, and added the year. Now it says it will return the free plan when the...

Eni

Moderator

954 Views

3 replies

0 likes

  • 954 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can´t cancel premium subscription

Hello, I want to cancell my monthly premium subscription. I followed the instructions from the FAQ page and on my account the option to cancel my subscription doesn´t exist, just to upgrade my plan, and I want to cancel. I didn´t registered or pay th...

Newbie

Hello, I want to cancell my monthly premium subscription. I followed the instructions from the FAQ page and on my account the option to cancel my subscription doesn´t exist, just to upgrade my plan, ...

Ver

Spotify Legend

1034 Views

2 replies

4 likes

  • 1034 Views
  • 2 replies
  • 4 likes

Superuser Contribution No puedo cancelar mi suscripción premium

Hola, quiero cancelar mi suscripción premium mensual. Seguí las instrucciones de la página de preguntas frecuentes y en mi cuenta la opción de cancelar mi suscripción no aparece, solo para cambiar mi plan, y lo que yo quiero es cancelar. No me regist...

Newbie

Hola, quiero cancelar mi suscripción premium mensual. Seguí las instrucciones de la página de preguntas frecuentes y en mi cuenta la opción de cancelar mi suscripción no aparece, solo para cambiar mi...

Alex

Spotify Legend

2365 Views

1 replies

0 likes

  • 2365 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment Update

I want to start off by mentioning how infuriating it is that Spotify doesn't actually have customer service. I don't know why it's so infuriating to me, but it is. I'm trying to update my payment method, and when I click update under the subscription...

Casual Listener

I want to start off by mentioning how infuriating it is that Spotify doesn't actually have customer service. I don't know why it's so infuriating to me, but it is.   I'm trying to update my pa...

Elena

Moderator

5582 Views

20 replies

14 likes

  • 5582 Views
  • 20 replies
  • 14 likes

Solved!! Gift card on a not premium account

Someone gifted me a gift card for 1 month of spotify premium. The deal is, I have never subscribed to a premium account because I can't afford it and I'm trying to figure out if, when I will activate it, my account will start a premium subscription o...

Casual Listener

Someone gifted me a gift card for 1 month of spotify premium.  The deal is, I have never subscribed to a premium account because I can't afford it and I'm trying to figure out if, when I will a...

Saphira1

Casual Listener

893 Views

2 replies

0 likes

  • 893 Views
  • 2 replies
  • 0 likes

Superuser Contribution 30 Day offline

PlanFamily PremiumUSA DeviceIphone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCorrect me if I’m wrong, after 30 days of offline, my music will automatically be removed from download: even if my plan is on auto renew...

Newbie

Plan Family Premium USA   Device Iphone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Correct me if I’m wrong, after 30 days of offline, ...

Eni

Moderator

1931 Views

1 replies

0 likes

  • 1931 Views
  • 1 replies
  • 0 likes