Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 168828 Views
- 110 replies
- 12 likes
- 168828 Views
- 110 replies
- 12 likes
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 18730 Views
- 27 replies
- 4 likes
- 18730 Views
- 27 replies
- 4 likes
Premium family not activated
I have an existing premium account and upgraded to family. Yet premium family is not activated for me. Please look into this issue at the earliest otherwise I require a refund
- I have an existing premium account and upgraded to family. Yet premium family is not activated for me. Please look into this issue at the earliest otherwise I require a refund
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- Spotify Star
- 682 Views
- 5 replies
- 1 likes
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Premium for Family
- 682 Views
- 5 replies
- 1 likes
[Mobile][Other] Grab rewards system
Make it more user friendly and easy to redeem else it just leaves a bad taste towards Spotify for new users like me.
- Make it more user friendly and easy to redeem else it just leaves a bad taste towards Spotify for new users like me.
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- Spotify Star
- 809 Views
- 1 replies
- 0 likes
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MobileOther
- 809 Views
- 1 replies
- 0 likes
Superuser Contribution Cannot change to Premium Duo
HI,Am on Premium plan,am getting the following message, "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method." I trid cancelling my plan, entering via incogn...
- HI, Am on Premium plan, am getting the following message, "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored p...
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- Spotify Legend
- 463 Views
- 1 replies
- 0 likes
- 463 Views
- 1 replies
- 0 likes
Card Subscription
PlanFree/PremiumCountryPhilippines I recently cancelled my premium subscription that I paid using credit card in hopes of subscribing to a duo plan but when I'm about to pay already, credit card payment is not available.
- Plan Free/Premium Country Philippines I recently cancelled my premium subscription that I paid using credit card in hopes of subscribing to a duo plan but when I'm about to pay already, c...
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- Roadie
- 464 Views
- 1 replies
- 0 likes
- 464 Views
- 1 replies
- 0 likes
[Android][Other] Payment Method
Can you please add bank transfer?
- Can you please add bank transfer?
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- Roadie
- 356 Views
- 1 replies
- 0 likes
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AndroidOther
- 356 Views
- 1 replies
- 0 likes
Cannot add credit card details in the payment option of my account
Plan - FreeCountry - IndiaDevice - Xiaomi Mi A3Operating System - Android 11 My Question or Issue -I am having problem in adding my credit card details to my Spotify account. In the website, the instructions read as follows"Under Your plan, click UPD...
- Plan - Free Country - India Device - Xiaomi Mi A3 Operating System - Android 11 My Question or Issue - I am having problem in adding my credit card details to my...
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- Roadie
- 390 Views
- 1 replies
- 0 likes
- 390 Views
- 1 replies
- 0 likes
Superuser Contribution I have been charged twice in a month
I just got a message from my bank stating that i have been deducted by spotify but what bothered me is that i had paid this month charges is there any way you can solve this error?Thanks.
- I just got a message from my bank stating that i have been deducted by spotify but what bothered me is that i had paid this month charges is there any way you can solve this err...
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- Moderator
- 972 Views
- 3 replies
- 0 likes
- 972 Views
- 3 replies
- 0 likes
Subscription plans no longer available
PlanPremiumCountryIndiaMy Question or IssueI dont have any subscription options available for my account anymore. Is this now standard for India? I had this option available to me till yesterday, but checking it today it isnt there anymore
- Plan Premium Country India My Question or Issue I dont have any subscription options available for my account anymore. Is this now standard for India? I had this option available to me till yest...
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- Spotify Star
- 669 Views
- 5 replies
- 0 likes
- 669 Views
- 5 replies
- 0 likes
Solved!! Spotify Premium has stopped working, and has changed back to free.
PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn March 21st, I all of a sudden lost access to my Spotify Premium Duo Plan. I've tried log...
- Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue On March 2...
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- Spotify Star
- 512 Views
- 1 replies
- 0 likes
- 512 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution I have Spotify Premium with Hulu Basic, but Hulu does not give me access to any content
PlanSpotify Premium w Hulu Basic PlanCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueHulu basically acts as if I have no plan, even though I check Spotify's account page and it says I have Spotify Premium + Hulu Basic. If I...
- Plan Spotify Premium w Hulu Basic Plan Country United States Device PC Operating System Windows 10 My Question or Issue Hulu basically acts as if I have no plan, even though I check ...
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- Spotify Legend
- 556 Views
- 2 replies
- 0 likes
- 556 Views
- 2 replies
- 0 likes
Solved!! Premium does not start
PlanFree/PremiumArgentina DeviceSamsun S6 edgrOperating SystemAndroid 7 My Question or IssueHi! I payed (or tried) Premium with a prepayed Card, an error ocurred in the web, but the payment ocurred anyways, and i still does not have premium I will at...
- Plan Free/Premium Argentina Device Samsun S6 edgr Operating System Android 7 My Question or Issue Hi! I payed (or tried) Premium with a prepayed Card, an error ocurred in the ...
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- Casual Listener
- 935 Views
- 2 replies
- 0 likes
- 935 Views
- 2 replies
- 0 likes
Solved!! Premium got cancelled even after redeeming giftcard
PlanFree, at the momentCountryIndonesiaDeviceASUS Zenfone Max Pro M2Operating SystemAndroid Pie My Question or IssueI redeemed a one month giftcard on March 25th 2021 with order number 1481945785851108-1-1. It was fine for a while but when I checked ...
- Plan Free, at the moment Country Indonesia Device ASUS Zenfone Max Pro M2 Operating System Android Pie My Question or Issue I redeemed a one month giftcard on March 25th 2021 with or...
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- Spotify Star
- 778 Views
- 3 replies
- 0 likes
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Subscription
- 778 Views
- 3 replies
- 0 likes
Redeem gift cards pin error
I recently bought a gift card from a retailer and they gave me a slip with the card number and the pin I tried to redeem the pin won't. PlanFree/PremiumCountry South Africa Device(Sony Xperia Operating SystemAndroid My Question or IssueWhat can I do....
- I recently bought a gift card from a retailer and they gave me a slip with the card number and the pin I tried to redeem the pin won't. Plan Free/Premium Country South Africa ...
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- Spotify Star
- 403 Views
- 1 replies
- 0 likes
- 403 Views
- 1 replies
- 0 likes
Why am I getting ads as a Premium user?
PlanPremium CountryUK DeviceGoogle Pixel 2, Laptop (Using Open.Spotify) My Question or IssueI've been paying for Premium for years, but suddenly I'm getting ads playing during my playlists and Discover Weekly playlists? I've looked online and some ha...
- Plan Premium Country UK Device Google Pixel 2, Laptop (Using Open.Spotify) My Question or Issue I've been paying for Premium for years, but suddenly I'm getting...
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- Spotify Star
- 1343 Views
- 1 replies
- 2 likes
- 1343 Views
- 1 replies
- 2 likes
Superuser Contribution Log out after 30 days
Question or IssueI’m in the military, while deployed, there’s no way to access internet, so after 30 days my account automatically shuts off, despite being a Premium member. It doesn't seem right that just because I have no connection I shouldn't be ...
- Question or Issue I’m in the military, while deployed, there’s no way to access internet, so after 30 days my account automatically shuts off, despite being a Premium member. It doesn't seem ri...
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- Moderator
- 679 Views
- 1 replies
- 0 likes
- 679 Views
- 1 replies
- 0 likes
Making payments, but I keep getting asked to upgrade.
several times lately i've been asked to re-subscribe to premium. This first time, i assumed it was because i updated payment method with my new credit card. But even though i have reciepts that i've paid for the month with the new card, i'm asked to ...
- several times lately i've been asked to re-subscribe to premium. This first time, i assumed it was because i updated payment method with my new credit card. But even though i have reciepts that i've ...
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- Spotify Star
- 566 Views
- 3 replies
- 0 likes
- 566 Views
- 3 replies
- 0 likes
- 492 Views
- 1 replies
- 0 likes
[Other] Switched to Premium Duo by accident, no option to switch back to Premium
I accidentally switched to Premium Duo and was charged for it but only want a regular premium account. When I go into Change Plan there is no option to switch back to regular Premium.
- I accidentally switched to Premium Duo and was charged for it but only want a regular premium account. When I go into Change Plan there is no option to switch back to regular Premium.
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- Spotify Star
- 1105 Views
- 5 replies
- 0 likes
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Other
- 1105 Views
- 5 replies
- 0 likes
Superuser Contribution Cobro con cuenta FREE
Mi cuenta dice que tengo el plan FREE, sin embargo me están cargando 115 MXP: 22 Mar 2021ADYENMX*SPOTIFY RSM$ 115
- Mi cuenta dice que tengo el plan FREE, sin embargo me están cargando 115 MXP: 22 Mar 2021 ADYENMX*SPOTIFY RSM $ 115
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- Spotify Legend
- 427 Views
- 1 replies
- 0 likes
- 427 Views
- 1 replies
- 0 likes
Superuser Contribution How to cancel my premium subscriptions ? I can't find " Change plan" under plan section
PlanPremiumCountryIndia Device(Samsung Galaxy S10 plus, Macbook Pro 2019)Operating System(iOS 10, MacOs) My Question or Issue
- Plan Premium Country India Device (Samsung Galaxy S10 plus, Macbook Pro 2019) Operating System (iOS 10, MacOs) My Question or Issue
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- Spotify Legend
- 704 Views
- 1 replies
- 0 likes
- 704 Views
- 1 replies
- 0 likes