Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62420 Views
43 replies
3 likes

62420 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8080 Views
23 replies
2 likes

8080 Views
23 replies
2 likes

Solved!! Error message with Giftcard

PlanPremium CountryGermany Operating System(Windows 10, android 9) My Question or IssueI recently bought a Spotify gift card to extend my Premium Subscription but when I tried to redeem it I got an error saying "Something went wrong. Try again or cal...

Senko78
Casual Listener
Plan Premium Country Germany Operating System (Windows 10, android 9) My Question or Issue I recently bought a Spotify gift card to extend my Premium Subscription but w...
2020-01-18 1:01:36 PM
2020-06-19 2:41:09 PM
Senko78
Casual Listener
813 Views
4 replies
0 likes

813 Views
4 replies
0 likes

Premium to family

My Question or IssueTried multiple times to upgrade to family, it gives changeover date then does not change.... Surely not missing anything as it gives confirmation? Any help?

Gilesh-t
Newbie
My Question or Issue Tried multiple times to upgrade to family, it gives changeover date then does not change.... Surely not missing anything as it gives confirmation? Any hel...
2020-06-17 8:52:23 PM
2020-06-19 1:24:48 PM
rhrahulhaldar
Composer
530 Views
3 replies
1 likes
Account
Other
Premium

530 Views
3 replies
1 likes

Regarding Spotify Premium for 3 months

PlanFreeCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI registered myself as a Student. I want some help regarding the three months premium option. If ...

teexvii
Visitor
Plan Free Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I regist...
2020-06-19 7:25:57 AM
2020-06-19 10:58:52 AM
Jose_M
Spotify Star
285 Views
1 replies
0 likes
3 months premium
Premium

285 Views
1 replies
0 likes

Charged for $119.88... what should I do?

I just received a Spotify charge for $119.88, but I am only due to be charged once a month for premium. I've seen other people have this problem. Any help would be appreciated, as I'd like to reverse this charge.

nickstappdub
Casual Listener
I just received a Spotify charge for $119.88, but I am only due to be charged once a month for premium. I've seen other people have this problem. Any help would be appreciated, as I'd like to reverse...
2020-06-18 8:17:39 PM
2020-06-19 2:11:51 AM
Billy-J
Spotify Star
441 Views
3 replies
0 likes

441 Views
3 replies
0 likes

Solved!! Pay Spotify in local curency

Plan PREMIUMCountry Argentina Device MOTO Z3, PC windows 7, PC Windows 10Operating System ANDROIDMy Question or IssueGood morning I want to pay spotify in my local currency. Actually (from the beginning) is paid by a credit card issued in ARGENTINA, ...

Chituma
Casual Listener
Plan PREMIUM Country Argentina Device MOTO Z3, PC windows 7, PC Windows 10 Operating System ANDROID My Question or Issue Good morning I want to pay spotify in my local currency. Act...
2020-06-18 8:22:35 PM
2020-06-19 1:46:10 AM
osornios
Spotify Star
516 Views
1 replies
1 likes

516 Views
1 replies
1 likes

Free 3month subscription

i signed up for a 3mnth trial. It’s defaulted to the one account (9.99) I’d like to change it to the family account. when I choose to change it, my renewal date is not 3months

AdrianMitchell
Visitor
i signed up for a 3mnth trial. It’s defaulted to the one account (9.99) I’d like to change it to the family account. when I choose to change it, my renewal date is not 3months
2020-06-18 11:49:49 PM
2020-06-19 1:07:01 AM
Billy-J
Spotify Star
225 Views
1 replies
0 likes

225 Views
1 replies
0 likes

Solved!! Will I lose the playlist my friend has made me?

I currently have Premium which I use mostly on my iPhone. My friend has been making a playlist for me, adding new music to it for over a year. I’m thinking of cancelling my Premium subscription and just using the free version, but before I do I want ...

j_87
Casual Listener
I currently have Premium which I use mostly on my iPhone. My friend has been making a playlist for me, adding new music to it for over a year. I’m thinking of cancelling my Premium subscript...
2020-06-18 10:45:41 PM
2020-06-18 11:19:17 PM
j_87
Casual Listener
241 Views
2 replies
0 likes

241 Views
2 replies
0 likes

Problemas con mi tarjeta de regalo

Mi tarjeta de regalo no funciona ya fui a la tienda de autoservicio dónde la compré cora decirles que no me la activaron y ellos me comentan que automáticamente cuando uno paga se activa entonces aún no entra y ya no sé que más hacer espero puedan da...

Krlos_kstellano
Casual Listener
Mi tarjeta de regalo no funciona ya fui a la tienda de autoservicio dónde la compré cora decirles que no me la activaron y ellos me comentan que automáticamente cuando uno paga se activa ent...
2020-06-15 7:02:54 PM
2020-06-18 7:54:11 PM
Billy-J
Spotify Star
511 Views
3 replies
0 likes

511 Views
3 replies
0 likes

What happened to Scissor Sisters?

I'm curious as to why Scissor Sisters' Night Work album was removed from Spotify? I listen to this album quite a bit, and now it's gone. What happened that it's not available anymore?

paixbee
Casual Listener
I'm curious as to why Scissor Sisters' Night Work album was removed from Spotify? I listen to this album quite a bit, and now it's gone. What happened that it's not available anymore?
2017-04-29 7:09:27 AM
2020-06-18 6:45:28 PM
Twwwisted
Visitor
1455 Views
3 replies
3 likes

1455 Views
3 replies
3 likes

Solved!!Superuser Contribution Applying for premium yearly

PlanPremiumCountryIndiaDeviceAsus ROG Phone 2Operating SystemAndroid 10My Question or IssueI have the premium plan for spotify and there is an offer on spotify yearly plans. I was billed on 3rd of this month and if i buy yearly plan now how will i be...

Shah_Ishan
Casual Listener
Plan Premium Country India Device Asus ROG Phone 2 Operating System Android 10 My Question or Issue I have the premium plan for spotify and there is an offer on spotify yearly plans....
2020-06-18 1:13:44 PM
2020-06-18 5:58:13 PM
Shah_Ishan
Casual Listener
891 Views
2 replies
0 likes
Premium yearly

891 Views
2 replies
0 likes

Accused of chargeback

Spotify had recently disabled my account accusing me of a charge back that never occurred. Support reactivated my account but removed my paid for premium package. I have gone in circles with support for three days now and they refuse to either return...

jarose96
Newbie
Spotify had recently disabled my account accusing me of a charge back that never occurred. Support reactivated my account but removed my paid for premium package. I have gone in circles with support ...
2018-07-22 7:06:24 PM
2020-06-18 5:05:13 PM
Billy-J
Spotify Star
735 Views
3 replies
0 likes

735 Views
3 replies
0 likes

Superuser Contribution Premium issue due to failed charge

Dear community, The last 7 months I have been using Spotify premium student, whereas I was paying 5 euro's per month for premium membership. I have been using paypal to issue the payments to spotify. Recently, due to an outstanding debt on paypal, I ...

antoniemuijtjen
Regular
Dear community, The last 7 months I have been using Spotify premium student, whereas I was paying 5 euro's per month for premium membership. I have been using paypal to issue the payments to...
2020-06-18 12:40:07 PM
2020-06-18 3:13:15 PM
Ivan
Spotify Legend
301 Views
1 replies
0 likes

301 Views
1 replies
0 likes

Superuser Contribution ¿Por qué me cobraron doble este mes?

Buenos días, yo quería saber porque este mes se me cobró el doble de mi suscripción, lo noté hace 3 días y hablé con mi banco porque solo me aparecía un cobro y ellos me dijeron que era un cobro congelado de Spotify y que en unos días lo iban a liber...

elíasm14
Visitor
Buenos días, yo quería saber porque este mes se me cobró el doble de mi suscripción, lo noté hace 3 días y hablé con mi banco porque solo me aparecía un cobro y ellos me dijeron que era un cobro cong...
2020-06-16 4:51:41 PM
2020-06-18 10:39:31 AM
Elena
Moderator
492 Views
1 replies
0 likes

492 Views
1 replies
0 likes

Superuser Contribution "Something went wrong" error to pay for Premium

PlanFreeCountryUSA My Question or IssueHi, I am trying to get the 3 month trial and then start a subscription for Premium and I am receiving an error for my payment methods. I have tried to trouble shoot this and have gone through the support page su...

hinfelt
Visitor
Plan Free Country USA My Question or Issue Hi, I am trying to get the 3 month trial and then start a subscription for Premium and I am receiving an error for my payment methods. I have t...
2020-06-17 7:22:08 PM
2020-06-18 9:26:02 AM
Xenia
Moderator
1554 Views
3 replies
2 likes

1554 Views
3 replies
2 likes

Spotify premium duo

Hoe kan ik premium duo activerenIk heb nu een Spotify premium abbo Thx

fritzzZZzz
Casual Listener
Hoe kan ik premium duo activeren Ik heb nu een Spotify premium abbo Thx
2020-06-16 8:00:27 PM
2020-06-18 8:47:42 AM
Billy-J
Spotify Star
714 Views
5 replies
1 likes

714 Views
5 replies
1 likes

My debit card was charged even though premium was denied

PlanPremiumIndia DeviceRedmi 6 proOperating System(Android pie) My Question or IssueI recently used a card which belonged to my step father to recharge my Spotify premium. Its was a visa card registered in the name of his company/business. When i tri...

Siddhant
Visitor
Plan Premium India Device Redmi 6 pro Operating System (Android pie) My Question or Issue I recently used a card which belonged to my step father to recharge my Spotify premiu...
2020-06-17 5:00:46 PM
2020-06-18 8:00:49 AM
Maxim
Spotify Star
358 Views
1 replies
0 likes

358 Views
1 replies
0 likes

Best way to gift an account and pay for it going forward?

PlanPremiumCountryUSDeviceiPhone 8, Amazon EchoOperating SystemiOS, Windows 10 My Question or Issue I want to gift a non-technical music lover a Spotify Premium account, and continue paying for the subscription fees going forward. Assume they aren't ...

ws32spt123
Visitor
Plan Premium Country US Device iPhone 8, Amazon Echo Operating System iOS, Windows 10 My Question or Issue I want to gift a non-technical music lover a Spotify Premium accoun...
2020-06-18 4:04:54 AM
2020-06-18 5:05:04 AM
Billy-J
Spotify Star
265 Views
1 replies
0 likes

265 Views
1 replies
0 likes

Premium subscription not active after payment

PlanPremiumCountry IndiaOperating SystemAndroid oreo My Question or IssueI have been charged for premium yearly plan but still have a free account

Killian3
Regular
Plan Premium Country India Operating System Android oreo My Question or Issue I have been charged for premium yearly plan but still have a free account
2020-06-14 4:57:22 PM
2020-06-17 6:30:49 PM
Billy-J
Spotify Star
815 Views
10 replies
0 likes

815 Views
10 replies
0 likes

BR- NÃO RECEBI MEU PRIMEIRO MÊS GRÁTIS

Bom dia, No dia 30/03/2017 efetuei o cadastro com a Spotify o plano Premium familiar, e dizia que tínhamos 30 dias grátis, porém no dia 01/04/2017 já foi debitado o valor no meu cartão de crédito, gostaria que verificassem. O valor deveria ser cobrad...

monique23
Newbie
Bom dia, No dia 30/03/2017 efetuei o cadastro com a Spotify o plano Premium familiar, e dizia que tínhamos 30 dias grátis, porém no dia 01/04/2017 já foi debitado o valor no meu cartão de cr...
2017-04-05 2:44:05 PM
2020-06-17 3:38:38 PM
AnnaRaxxel
Casual Listener
881 Views
1 replies
1 likes
Social & Random

881 Views
1 replies
1 likes

Superuser Contribution Free 6 months

This is now my third time attempting to sign up for a 6 month trial with my xbox live offers every single time i click the link it brings me to this website where a 3 month offer is all i can get.. I have not had premium nor do i have plans to since ...

Rickey420
Visitor
This is now my third time attempting to sign up for a 6 month trial with my xbox live offers every single time i click the link it brings me to this website where a 3 month offer is all i can get.. I...
2020-06-16 12:02:53 AM
2020-06-17 11:55:39 AM
Elena
Moderator
420 Views
1 replies
0 likes

420 Views
1 replies
0 likes

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