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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5200 Views
  • 23 replies
  • 2 likes
  • 5200 Views
  • 23 replies
  • 2 likes

Superuser Contribution Abonnement 3 mois gratuit

Bonjour, j’ai été débité de 9,99€ durant les 3 mois offerts . Merci de bien vouloir procéder au remboursement aurelie

  • Visitor
  • Bonjour,  j’ai été débité de 9,99€ durant les 3 mois offerts . Merci de bien vouloir procéder au remboursement  aurelie 
  • Xenia
  • Moderator
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution je ne suis pas en premium mais je suis debitee de 9.99 euros par mois

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagar con Débito Visa del Banco Hipotecario

Hola.Han pasado varios días y muchos intentos, y no puedo utilizar mí tarjeta de Débito Visa del Banco Hipotecario para pagar Spotify Premium. Es la misma tarjeta que ingresé para abonar Netflix hace tiempo, y así vienen siendo sin inconvenientes. Co...

  • Visitor
  • Hola. Han pasado varios días y muchos intentos, y no puedo utilizar mí tarjeta de Débito Visa del Banco Hipotecario para pagar Spotify Premium. Es la misma tarjeta que ingresé para abonar Netflix ha...
  • Ivan
  • Spotify Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Gift Card

PlanFreeCountryCanada DeviceIphone6sOperating SystemIos My Question or IssueI cannot add a gift card to my account. I was on the free trial for premium and it didnt work. I changed to the free membership and still cant add the gift card. It doesnt ev...

  • Visitor
  • Plan Free Country Canada   Device Iphone6s Operating System Ios   My Question or Issue I cannot add a gift card to my account. I was on the free trial for premium and it didnt w...
  • 引きこもり
  • Roadie
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount did not re-apply after 3-month promotion

PlanPremium (student)CountryCanadaDeviceAllOperating SystemAll My Question or IssueI had a Premium account with student discount prior to signing up for a 3-month promotion (3 months for $9.99CAD). After the 3-month period was over, my account revert...

  • Newbie
  • Plan Premium (student) Country Canada Device All Operating System All   My Question or Issue I had a Premium account with student discount prior to signing up for a 3-month promotion (...
  • Mario
  • Spotify Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money deducted from my bank account but Spotify premium is not activated

This thing happened to me today. I subscribed to the student discount option and money was debited from my account(UPI) and my Spotify premium isn't activated....I checked my account status and it is showing me as a free user...!!!Please refund my mo...

  • Regular
  • This thing happened to me today. I subscribed to the student discount option and money was debited from my account(UPI) and my Spotify premium isn't activated....I checked my account status and it is...
  • Mario
  • Spotify Legend
  • 1197 Views
  • 1 replies
  • 0 likes
  • money deducted but student premium not activated
    student premium
  • 1197 Views
  • 1 replies
  • 0 likes

ININAL-SPOTIFY PAYMENT ISSUE

PlanFree/Premium (Supposed to be Premium Family)CountryTurkeyDevice3-4 different devicesMy Question or IssueI have paid for my monthly subscription. But spotify keeps warning me that I have not yet paid for it. I got in touch with Inınal through a ph...

  • Casual Listener
  • Plan Free/Premium (Supposed to be Premium Family) Country Turkey Device 3-4 different devices My Question or Issue I have paid for my monthly subscription. But spotify keeps warning me that I ...
  • OneByBoo
  • Roadie
  • 1609 Views
  • 3 replies
  • 0 likes
  • Issues
    Payment
  • 1609 Views
  • 3 replies
  • 0 likes

Unable to change from Premium Family to Premium Student

My Question or IssueI have received a confirmation email from SheerID that verifies my Student discount (received in October), but when I follow the link and press "Change plan" and choose the student premium plan, it just brings me to a page that sa...

  • Visitor
  •   My Question or Issue I have received a confirmation email from SheerID that verifies my Student discount (received in October), but when I follow the link and press "Change plan" and choose ...
  • Mozer
  • Composer
  • 377 Views
  • 1 replies
  • 0 likes
  • change plan
    Premium family
    Premium Student
  • 377 Views
  • 1 replies
  • 0 likes

Cannot purchase Spotify Family because the 1 month trial completed

I tried to buy subscribe to Spotify Family with my account but after I finish adding in my payment information it tells me I can't take the deal because I have already done the 1 month trial and so I'm not eligible. That's fine except there isn't any...

  • Visitor
  • I tried to buy subscribe to Spotify Family with my account but after I finish adding in my payment information it tells me I can't take the deal because I have already done the 1 month trial and so I...
  • 引きこもり
  • Roadie
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Unable to pay for premium

Hi, can someone pleeease get in touch with me and help me out here. I have been a premium customer for a several years now (since the beginning?) and find myself in a situation where I am unable to pay for the service anymore. (a bit strange, not bei...

  • Casual Listener
  • Hi, can someone pleeease get in touch with me and help me out here.   I have been a premium customer for a several years now (since the beginning?) and find myself in a situation where I am un...
  • KaitlynColin
  • Casual Listener
  • 885 Views
  • 6 replies
  • 1 likes
  • 885 Views
  • 6 replies
  • 1 likes

You didn't give me the correct subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Student to Family, Hulu?

PlanStudent PremiumCountryUnited StatesDeviceiPhone 10sOperating SystemiOS 13 I think My Question or IssueI currently have a student plan with Hulu, & I let my mother use my account to see how she liked Spotify. Turns out she loves it so I’m consider...

  • Visitor
  • Plan Student Premium Country United States Device iPhone 10s Operating System iOS 13 I think   My Question or Issue I currently have a student plan with Hulu, & I let my mother use...
  • Bethany_Dawn
  • Community Legend
  • 630 Views
  • 1 replies
  • 0 likes
  • 630 Views
  • 1 replies
  • 0 likes

Got charged without being told i was going to be

Plan:Free accountCountry:U.S. DeviceiPhone 8+Operating SystemiOS 13.3.1 My Question or Issue:i quit using spotify a while ago and i got a notification today that i got charged for what was seemingly for a premium account membership. i haven’t been on...

  • Visitor
  •   Plan: Free account Country: U.S.   Device iPhone 8+ Operating System iOS 13.3.1   My Question or Issue: i quit using spotify a while ago and i got a notification today th...
  • kkeit
  • Visitor
  • 325 Views
  • 2 replies
  • 0 likes
  • 325 Views
  • 2 replies
  • 0 likes

Re-invite a family member

Plan: PremiumCountry: NorwayDevice: Several (Lenovo laptop, SONY Xperia, Macbook, iPhone)Operating System: Several (iOS 10, Android, Windows 10) My Question or IssueHow can I re-invite a family member (who was already invited once, and now my premium...

  • Regular
  • Plan: Premium Country: Norway Device: Several (Lenovo laptop, SONY Xperia, Macbook, iPhone) Operating System: Several (iOS 10, Android, Windows 10)   My Question or Issue How can I re-invi...
  • gelgjo
  • Regular
  • 2185 Views
  • 4 replies
  • 1 likes
  • 2185 Views
  • 4 replies
  • 1 likes

Took a premium account but did not get it

PlanPremiumCountryThe NetherlandsDeviceIphone 6Operating SystemiOS 12.4.4 My Question or IssueI took a spotify premium and there was the conformation by withdraw 1 cent from my bankaccount but if i go to the spotify app there is no premium. In the at...

  • Visitor
  •   Plan Premium Country The Netherlands Device Iphone 6 Operating System iOS 12.4.4   My Question or Issue I took a spotify premium and there was the conformation by withdraw 1 ce...
  • OneByBoo
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Charged twice in a month

PlanPremiumCountrySouth Africa DeviceHuawei Operating SystemAndroid Oreo My Question or IssueWhy in the world am I being charged twice?! I only have one account and no one has logged on to my account so why am I charged twice in one month. Your conta...

  • Visitor
  • Plan Premium Country South Africa  Device Huawei  Operating System Android Oreo    My Question or Issue Why in the world am I being charged twice?! I only have one accou...
  • OneByBoo
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Charged Twice

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Paid Subscription

I've paid my subscription for the month and now I'm getting an error message saying I haven't. The money has already been withdrawn from my bank. What needs to be done so this will not interfere with me listening to my custom playlists?PlanPremiumCou...

  • Casual Listener
  • I've paid my subscription for the month and now I'm getting an error message saying I haven't. The money has already been withdrawn from my bank. What needs to be done so this will not interfere with...
  • Billy-J
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot cancel premium subscription

I used to have a premium version of spotify, but after a few months I decided that i want to resign. I deleted the app and cancelled the subscription and forgot about it.After some time i realized that it is still changing my card. The problem is tha...

  • Casual Listener
  • I used to have a premium version of spotify, but after a few months I decided that i want to resign. I deleted the app and cancelled the subscription and  forgot about it. After some time i...
  • Xenia
  • Moderator
  • 573 Views
  • 3 replies
  • 0 likes
  • 573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Amex payment failing because you suck, spotify

PlanPremiumCountry USADeviceIrrelevantOperating Systemsimilarly irrelevant My Question or Issue My payments fail when using my AMEX card. I will not go back to using PayPal. This issue has been around for at least four years based on my cursory searc...

  • Casual Listener
  • Plan Premium Country  USA Device Irrelevant Operating System similarly irrelevant   My Question or Issue  My payments fail when using my AMEX card. I will not go back to usin...
  • Gv46
  • Casual Listener
  • 980 Views
  • 4 replies
  • 2 likes
  • 980 Views
  • 4 replies
  • 2 likes