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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
69992 Views
31 replies
2 likes
Moderator
120478 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
155326 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
304425 Views
168 replies
13 likes
Good day, I have signed up for Spotify Duo using my Vodacom mobile nr. I have a Vodacom contract and not a prepaid service. I am now getting notifications that I do not have enough airtime on my plan for the payment - but it should just be added to m...
Good day, I have signed up for Spotify Duo using my Vodacom mobile nr. I have a Vodacom contract and not a prepaid service. I am now getting notifications that I do not have enough airtime o...
Spotify Star
1309 Views
1 replies
0 likes
PlanWas previously the premium with hulu subscription.Now is just the premium with no hulu. My Question or IssueI had timed out of the 4 year student subscription a few months ago which had the hulu addition and automatically continued with the premi...
Plan Was previously the premium with hulu subscription. Now is just the premium with no hulu. My Question or Issue I had timed out of the 4 year student subscription a few months ago whic...
Moderator
478 Views
1 replies
0 likes
I am unable to put in my payment method , it keeps showing it can’t connect. i have tried using my laptop, still the same result and I have tried using incognito mode still the same result can’t put my card details
I am unable to put in my payment method , it keeps showing it can’t connect. i have tried using my laptop, still the same result and I have tried using incognito mode still the same result can’...
Moderator
1082 Views
6 replies
0 likes
What do i do its the last day today before the plan eventually expires
What do i do its the last day today before the plan eventually expires
329 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
434 Views
1 replies
0 likes
I'm a paying Spotify user and the UI is polluted by dumb "COVID-19" information, it has nothing to do with playing music and podcasts. Get it off my screen who the heck do you think you are? Cnn? Do you think anyone hasn't been bombarded enough by th...
I'm a paying Spotify user and the UI is polluted by dumb "COVID-19" information, it has nothing to do with playing music and podcasts. Get it off my screen who the heck do you think you are? Cnn? Do ...
360 Views
0 replies
0 likes
i missed a payment awhile ago but i still have all my downloads. i thought spotify will just cut my subscription. is it bad? do i have to pay double next time?
i missed a payment awhile ago but i still have all my downloads. i thought spotify will just cut my subscription. is it bad? do i have to pay double next time?
Moderator
3961 Views
1 replies
0 likes
I upgraded to duo by mistake and switched back within 5 minutesYet it now says I must finishe the current cycle to switch back.If spotify can do upgrades for partial periods, surely it can do downgrades as well.I do not want to be charged for a servi...
I upgraded to duo by mistake and switched back within 5 minutes Yet it now says I must finishe the current cycle to switch back. If spotify can do upgrades for partial periods, surely it can do dow...
Community Legend
3235 Views
3 replies
0 likes
Do I have a ongoing premiumsubscription? I thought i had changed it to free. But Spotify withdraw money from my account
Do I have a ongoing premiumsubscription? I thought i had changed it to free. But Spotify withdraw money from my account ...
Moderator
651 Views
1 replies
0 likes
PlanFree/PremiumCountryCanadaDeviceSamsung galaxy s20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cant subscribe to premium, it keeps telling me that im not illegible to the plan i chose.
Plan Free/Premium Country Canada Device Samsung galaxy s20 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cant subscribe to premium, it keeps te...
Moderator
620 Views
1 replies
0 likes
Last year I missed the Only You you guys had around June I think. Is it coming this year, too?
Last year I missed the Only You you guys had around June I think. Is it coming this year, too?
Spotify Legend
856 Views
1 replies
0 likes
Dear Spotify!A lot of people in Ukraine are users of your app from it's first day in Ukrainian market. It would be great gesture of solidarity and support for Ukrainians if you temporarily allowed us to use your services for free. Music is a great wa...
Dear Spotify! A lot of people in Ukraine are users of your app from it's first day in Ukrainian market. It would be great gesture of solidarity and support for Ukrainians if you temporarily ...
Casual Listener
3807 Views
1 replies
10 likes
So whenever the payment method needs updating, Spotify seems to forget that I have a Spotify Duo plan and tries to sign me up for a Spotify individual plan. This had happened to me twice this year and it's very annoying. Instead of automatically tryi...
So whenever the payment method needs updating, Spotify seems to forget that I have a Spotify Duo plan and tries to sign me up for a Spotify individual plan. This had happened to me twice this year an...
Spotify Star
444 Views
1 replies
0 likes
I have been a Premium Spotify member for over a year. I have my payment on autopsy and recently I have started hearing ads in between songs? I have emailed Spotify and no response.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro...
I have been a Premium Spotify member for over a year. I have my payment on autopsy and recently I have started hearing ads in between songs? I have emailed Spotify and no response. Plan ...
Spotify Legend
420 Views
1 replies
1 likes
two days ago upgraded to premium family plan but my devices are still showing as being a free plan.I have deleted the app and reinstalled it, I have logged out and changed password, nothing seems to update it, any help appreciated. Hylton
two days ago upgraded to premium family plan but my devices are still showing as being a free plan. I have deleted the app and reinstalled it, I have logged out and changed password, nothing seems t...
Spotify Star
697 Views
3 replies
0 likes
PlanPremiumCountryUnited StatesOperating SystemUbuntu Linux 15.04, Chrome 54.0.2840.71 (64-bit) My Question or IssueI'm getting a 500 error when trying to update our credit card for our premium account. See attached screenshot (payment info cleared w...
Plan Premium Country United States Operating System Ubuntu Linux 15.04, Chrome 54.0.2840.71 (64-bit) My Question or Issue I'm getting a 500 error when trying to update our credit card ...
Moderator
1652 Views
3 replies
1 likes
PlanUniversitário CountryBrasilDeviceiPhone 12 Pro My Question or IssueSou assinante do plano a bastante tempo porém utilizava outro cartão para realizar o pagamento. Estou a meses tentando mudar meu cartão de pagamento para o inter na forma crédito....
Plan Universitário Country Brasil Device iPhone 12 Pro My Question or Issue Sou assinante do plano a bastante tempo porém utilizava outro cartão para realizar o pag...
429 Views
0 replies
0 likes
PlanPremiumGermany Does the one time payment for one month give me access to Premuim for one month or just for 28 days?
Plan Premium Germany Does the one time payment for one month give me access to Premuim for one month or just for 28 days?
Regular
698 Views
2 replies
0 likes
Will I be able to use the same credit card to redeem a free trial on a brand new account after deleting the account the card was first used on? Thank you!
Will I be able to use the same credit card to redeem a free trial on a brand new account after deleting the account the card was first used on? Thank you!
Spotify Star
5458 Views
1 replies
0 likes
So my friend had given me a Spotify gift card for one month of premium, and when I redeemed it on my Windows computer it worked totally fine. On the same account, I went to my iPhone 12 and tried to use it and for whatever reason I just don't have ac...
So my friend had given me a Spotify gift card for one month of premium, and when I redeemed it on my Windows computer it worked totally fine. On the same account, I went to my iPhone 12 and tried to ...
Moderator
600 Views
1 replies
0 likes
