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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152735 Views

69 replies

10 likes

Premium for Family
  • 152735 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98735 Views

89 replies

4 likes

  • 98735 Views
  • 89 replies
  • 4 likes

Shared account?!!

OK, nothing that hasn’t been said before here, but before I move to another system, is anyone at Spotify able to explain why the user demand for shared accounts is being ignored? I have no interest in having a separate account to my wife and certainl...

Newbie

OK, nothing that hasn’t been said before here, but before I move to another system, is anyone at Spotify able to explain why the user demand for shared accounts is being ignored? I have no interest i...

750 Views

0 replies

0 likes

  • 750 Views
  • 0 replies
  • 0 likes

Superuser Contribution Subscription suspend immediately without advice spotify

PlanPremiumCountryBrazilDeviceiPhone 12, PCOperating SystemiOS 15, Windows 10My Question or IssueI received an email saying that there was a problem with payment and the account was suspended. Some years ago when this happened my premium was not susp...

Newbie

Plan Premium Country Brazil Device iPhone 12, PC Operating System iOS 15, Windows 10 My Question or Issue I received an email saying that there was a problem with payment and the accou...

Alex

Spotify Legend

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money debited, no premium

Plan Premium Country Turkey Device Samsung Galaxy S20 Operating System Android 11 Hello, I used to pay for my subscription using a Russian card, now I am geographically located in Turkey and today I paid for my subscription with a Turkish card, the m...

Casual Listener

Plan Premium Country Turkey   Device Samsung Galaxy S20 Operating System Android 11   Hello, I used to pay for my subscription using a Russian card, now I am geographica...

Yordan

Moderator

597 Views

2 replies

0 likes

  • 597 Views
  • 2 replies
  • 0 likes

how to change from free starbucks premium to paid premium?

I've had a free account through Sbux for 5 years and I'm leaving the company so I want to pay for my own premium account. But I don't want to lose any of my music or playlists. How can I change the same account to a paid account?

Newbie

I've had a free account through Sbux for 5 years and I'm leaving the company so I want to pay for my own premium account. But I don't want to lose any of my music or playlists. How can I change the s...

Maxim

Spotify Star

647 Views

1 replies

0 likes

  • 647 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan changing of another country

Hello. I'm from Ukraine. The problem i faced, that spotify logged me out, and when i tried to loggin, it said i need to change the country. If i will change the country i need to pay more, but i located in the another temproriraly because of the war,...

Regular

Hello. I'm from Ukraine. The problem i faced, that spotify logged me out, and when i tried to loggin, it said i need to change the country. If i will change the country i need to pay more, but i loca...

Eni

Moderator

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disabled account, removed from the subscription

Hello, My account was suspended and unliked from my subscription because I didn't make it to update the address. Currently, I can't return to that subscription, the invitation link double-check not working. Where I can tell my login email in order to...

Casual Listener

Hello, My account was suspended and unliked from my subscription because I didn't make it to update the address. Currently, I can't return to that subscription, the invitation link double-check not...

Alex

Spotify Legend

609 Views

3 replies

1 likes

  • 609 Views
  • 3 replies
  • 1 likes

Superuser Contribution Duo Mix Not Showing Up / Blend Not Available

PlanPremium DuoCountryCanada Operating SystemWindows 10 & Android My Question or IssueI signed up for Duo because of Duo Mix - it is still advertised on the sign up page. But according to this forum, this is no longer available and we're supposed to ...

Newbie

Plan Premium Duo Country Canada   Operating System Windows 10 & Android   My Question or Issue I signed up for Duo because of Duo Mix - it is still advertised on the sign up pa...

Yordan

Moderator

728 Views

1 replies

0 likes

  • 728 Views
  • 1 replies
  • 0 likes

free subscription for not new users in Russia

PlanPremiumCountryRussia My Question or IssueI switched to spotify on purpose a year ago, because I like this service compared to other local ones in Russia, and now, after a year and a half, spotify stops subscribing due to technical reasons for the...

Casual Listener

Plan Premium Country Russia   My Question or Issue I switched to spotify on purpose a year ago, because I like this service compared to other local ones in Russia, and now, after a year an...

murad18711

Casual Listener

985 Views

1 replies

3 likes

  • 985 Views
  • 1 replies
  • 3 likes

Superuser Contribution [Mobile][Other] Can i combine 2 individual accounts into a Duo plan?

I am paying for 2 separate individual accounts and would like to combine the 2 under the Premium Duo plan but can’t figure it out.

Visitor

I am paying for 2 separate individual accounts and would like to combine the 2 under the Premium Duo plan but can’t figure it out.

Alex

Spotify Legend

524 Views

1 replies

0 likes

Mobile
Other
  • 524 Views
  • 1 replies
  • 0 likes

Can't update/change payment for Premium Family

PlanPremium FamilyCountryIndonesiaDevicePocophone F1Operating SystemAndroid 10 My Question or IssueI failed to pay for the recurring payment on 18th of this month, and the app notified me to change or update my payment. When i clicked the notificatio...

Newbie

  Plan Premium Family Country Indonesia Device Pocophone F1 Operating System Android 10   My Question or Issue I failed to pay for the recurring payment on 18th of this month, an...

Maxim

Spotify Star

865 Views

1 replies

0 likes

  • 865 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kazakhstan Price Currency

Hello, I have seen few topics regarding the prices in Kazakhstan, and spotify team said that they strive to offer Premium at a competitive price but it's not the case for Kazakhstan because it's currently the most expensive music streaming service.No...

Newbie

Hello, I have seen few topics regarding the prices in Kazakhstan, and spotify team said that they strive to offer Premium at a competitive price but it's not the case for Kazakhstan because it's...

Eni

Moderator

1689 Views

1 replies

0 likes

kazakhstan
Price
  • 1689 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium change country from US to Canada.

PlanStudent PremiumCountryCanada DeviceXiaomi Mi 9 liteOperating SystemAndroid My Question or IssueHello all,I was a student in the US and I subscribed to Spotify student premium in the US. Now, I moved to Canada to continue my studies and here is my...

Newbie

Plan Student Premium Country Canada   Device Xiaomi Mi 9 lite Operating System Android   My Question or Issue Hello all, I was a student in the US and I subscribed to Spotify ...

Ver

Spotify Legend

971 Views

1 replies

0 likes

country change
payment methods
Student Discount Canada
student premium
Student premium help
  • 971 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't have an option to cancel my premium duo

PlanPremium duoCountryIndiaDevice Macbook Pro 2019Operating SystemiOS 10 My Question or IssueI want to switch from a premium duo account to a premium individual account however, I don't have an option to "cancel plan". I'm the manager of the duo acco...

Newbie

Plan Premium duo Country India Device  Macbook Pro 2019 Operating System iOS 10   My Question or Issue I want to switch from a premium duo account to a premium individual account ...

Maxim

Spotify Star

1067 Views

1 replies

0 likes

  • 1067 Views
  • 1 replies
  • 0 likes

Superuser Contribution On student subscription still getting charged regular price

I signed up for the student subscription since the very begining two years ago, three months in i was being charged regular price again and didnt notice until five months later. When i contacted customer service they switched my subscription back to ...

Newbie

I signed up for the student subscription since the very begining two years ago, three months in i was being charged regular price again and didnt notice until five months later. When i contacted cust...

Yordan

Moderator

1108 Views

2 replies

1 likes

  • 1108 Views
  • 2 replies
  • 1 likes

Superuser Contribution Accidentally getting premium on second account

Hello, I bought a Premium subscription for a student yesterday, it's pretty much authentication and stuff.The problem is, I got the subscription to the wrong account. 路‍I have 2 accounts, I haven't used one for a long time and it is empty, so there i...

Casual Listener

Hello, I bought a Premium subscription for a student yesterday, it's pretty much authentication and stuff. The problem is, I got the subscription to the wrong account. 🤷‍♂️ I have 2 accounts, I ha...

Elena

Moderator

1468 Views

3 replies

0 likes

  • 1468 Views
  • 3 replies
  • 0 likes

Migrate plan

PlanPremium FamilyCountryUSDeviceSamsung Galaxy s10Operating SystemAndroid My Question or IssueI want to migrate out of a Premium Family plan into my own Premium plan. Can i do this without losing any of my content or feat

Newbie

Plan Premium Family Country US Device Samsung Galaxy s10 Operating System Android    My Question or Issue I want to migrate out of a Premium Family plan into my own Premium plan. ...

AdamDamon

Community Legend

1195 Views

1 replies

0 likes

Premium
  • 1195 Views
  • 1 replies
  • 0 likes

Solved!! Is there a way to pay for the Premium the price of my home country

My home country is Ukraine, but because of obvious reasons, I am currently in Germany. Unfortunately, my family subscription has been canceled because of one of the members, and I don't have Premium anymore. I really need my music, so I would like to...

Casual Listener

My home country is Ukraine, but because of obvious reasons, I am currently in Germany. Unfortunately, my family subscription has been canceled because of one of the members, and I don't have Premium ...

Taylith

Community Legend

1223 Views

1 replies

1 likes

  • 1223 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Trial didn’t start/ irresponsible customer service

CountryTaiwan (ROC) Operating SystemiOS 15 My Question or IssueI registered and start 30 days trial via Apple ID, this account is used to test lyrics function, after lyrics finally appear in my main account, I don’t use it anymore. But I didn’t notic...

Regular

Country Taiwan (ROC)   Operating System iOS 15   My Question or Issue I registered and start 30 days trial via Apple ID, this account is used to test lyrics function, after lyrics fi...

Alex

Spotify Legend

1669 Views

5 replies

0 likes

  • 1669 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Duo Mix doesn't appear | Can't join Duo Mix

PlanPremium - Spotify DuoCountryGreece My Question or IssueHi Everyone,I have purchased duo premium, but when I go to the duo page on my profile , I can't find the option to join Duo Mix, nor does my partner. It's not where it should be, as you can s...

Casual Listener

Plan Premium - Spotify Duo Country Greece     My Question or Issue Hi Everyone, I have purchased duo premium, but when I go to the duo page on my profile , I can't find the opt...

Luan

Spotify Star

3302 Views

4 replies

0 likes

  • 3302 Views
  • 4 replies
  • 0 likes

Problem renewing Spotify Premium with Mastercard

To Whom It May Concern, My user number is 121917635. I have been trying to pay for Spotify Premium in Canada for over a month using my Mastercard, but I continually receive the following message: Oops, something went wrong. Please try again or contac...

Regular

To Whom It May Concern,   My user number is 121917635. I have been trying to pay for Spotify Premium in Canada for over a month using my Mastercard, but I continually receive the following mes...

Maxim

Spotify Star

2283 Views

9 replies

2 likes

  • 2283 Views
  • 9 replies
  • 2 likes