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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145904 Views

69 replies

10 likes

Premium for Family
  • 145904 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91384 Views

89 replies

4 likes

  • 91384 Views
  • 89 replies
  • 4 likes

Superuser Contribution I canceled the free trial, and added payed premium, but now it says it's going back to the free plan

I got a free trial during the valentines promotion, but then decided to buy a full year of premium, so I canceled the free trial, and added the year. Now it says it will return the free plan when the trial ends, but I don't know if this is a visual b...

Casual Listener

I got a free trial during the valentines promotion, but then decided to buy a full year of premium, so I canceled the free trial, and added the year. Now it says it will return the free plan when the...

Eni

Moderator

921 Views

3 replies

0 likes

  • 921 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can´t cancel premium subscription

Hello, I want to cancell my monthly premium subscription. I followed the instructions from the FAQ page and on my account the option to cancel my subscription doesn´t exist, just to upgrade my plan, and I want to cancel. I didn´t registered or pay th...

Newbie

Hello, I want to cancell my monthly premium subscription. I followed the instructions from the FAQ page and on my account the option to cancel my subscription doesn´t exist, just to upgrade my plan, ...

Ver

Spotify Legend

1011 Views

2 replies

4 likes

  • 1011 Views
  • 2 replies
  • 4 likes

Superuser Contribution No puedo cancelar mi suscripción premium

Hola, quiero cancelar mi suscripción premium mensual. Seguí las instrucciones de la página de preguntas frecuentes y en mi cuenta la opción de cancelar mi suscripción no aparece, solo para cambiar mi plan, y lo que yo quiero es cancelar. No me regist...

Newbie

Hola, quiero cancelar mi suscripción premium mensual. Seguí las instrucciones de la página de preguntas frecuentes y en mi cuenta la opción de cancelar mi suscripción no aparece, solo para cambiar mi...

Alex

Spotify Legend

1696 Views

1 replies

0 likes

  • 1696 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment Update

I want to start off by mentioning how infuriating it is that Spotify doesn't actually have customer service. I don't know why it's so infuriating to me, but it is. I'm trying to update my payment method, and when I click update under the subscription...

Casual Listener

I want to start off by mentioning how infuriating it is that Spotify doesn't actually have customer service. I don't know why it's so infuriating to me, but it is.   I'm trying to update my pa...

Elena

Moderator

5333 Views

20 replies

14 likes

  • 5333 Views
  • 20 replies
  • 14 likes

Solved!! Gift card on a not premium account

Someone gifted me a gift card for 1 month of spotify premium. The deal is, I have never subscribed to a premium account because I can't afford it and I'm trying to figure out if, when I will activate it, my account will start a premium subscription o...

Casual Listener

Someone gifted me a gift card for 1 month of spotify premium.  The deal is, I have never subscribed to a premium account because I can't afford it and I'm trying to figure out if, when I will a...

Saphira1

Casual Listener

872 Views

2 replies

0 likes

  • 872 Views
  • 2 replies
  • 0 likes

Superuser Contribution 30 Day offline

PlanFamily PremiumUSA DeviceIphone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCorrect me if I’m wrong, after 30 days of offline, my music will automatically be removed from download: even if my plan is on auto renew...

Newbie

Plan Family Premium USA   Device Iphone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Correct me if I’m wrong, after 30 days of offline, ...

Eni

Moderator

1864 Views

1 replies

0 likes

  • 1864 Views
  • 1 replies
  • 0 likes

[Desktop][Other] How do I deactivate Hulu and remove it from my Spotify account?

The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching".

Visitor

The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching". 

Taylith

Community Legend

636 Views

1 replies

1 likes

Desktop
Other
  • 636 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't make Duo work - address didn't match

PlanPremiumCountryFrance/GermanyDeviceAndroid phone My Question or IssueHi everyone, I've had a premium account for some years now, and I just upgraded to DUO. I am French, i'm paying my monthly fee with my paypal account, linked to my french bank ac...

Newbie

  Plan Premium Country France/Germany Device Android phone     My Question or Issue Hi everyone,   I've had a premium account for some years now, and I just upgraded t...

MafeG

Spotify Legend

713 Views

1 replies

1 likes

  • 713 Views
  • 1 replies
  • 1 likes

Superuser Contribution Double Charged in the space of a week for Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Ver

Spotify Legend

459 Views

1 replies

0 likes

Overcharged in a week for Premium
  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

so I have been trying to get Spotify premium and when I try to change my subscription it shows me all the free plans but it says I have already used up my free subscription plan so what do I do how do I get the plan without the free plans

Newbie

  so I have been trying to get Spotify premium and when I try to change my subscription it shows me all the free plans but it says I have already used up my free subscription plan so what do I ...

Ver

Spotify Legend

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

Superuser Contribution DUO ISSUES

PlanPremiumCountryRSADeviceHuawei P Smart Lite or some such swearwordOperating SystemAndroid My Question or IssueI'm about at my wit's end with Spotify to be honest. To get 'support' one must register and join a community, trawl through FAQ's and oth...

Casual Listener

Plan Premium Country RSA Device Huawei P Smart Lite or some such swearword Operating System Android   My Question or Issue I'm about at my wit's end with Spotify to be honest. To get '...

OscarDC

Moderator

1853 Views

6 replies

1 likes

  • 1853 Views
  • 6 replies
  • 1 likes

Superuser Contribution Subscribed to Premium with wrong account

PlanPremium DuoCountryLuxembourg DeviceiPhone, SamsungOperating SystemiOS 10, Android My Question or IssueI was unknowingly still signed in with a family member's account instead of mine. I subscribed to Spotify Premium Duo. 1) can I transfer the sub...

Newbie

Plan Premium Duo Country Luxembourg  Device iPhone, Samsung Operating System iOS 10, Android   My Question or Issue I was unknowingly still signed in with a family member's accoun...

MafeG

Spotify Legend

1138 Views

1 replies

0 likes

  • 1138 Views
  • 1 replies
  • 0 likes

premium isn't working

PlanFree/PremiumCountryIndiaDeviceRedmi note 4, Dell Inspiron 15 3000Operating SystemAndroid 7, Windows 10 My Question or IssueI bought a premium individual subscription today. The amount has been deducted from my account but the premium isn't workin...

Newbie

Plan Free/Premium Country India Device Redmi note 4, Dell Inspiron 15 3000 Operating System Android 7, Windows 10   My Question or Issue I bought a premium individual subscription toda...

Bittencourt

Spotify Star

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes

Stuck on Ex-Vodafone premium and music has stopped working

PlanPremiumCountryUnited KingdomDeviceiPhone XR, Apple TV 4KOperating SystemiOS 15, tvOS My Question or IssueI Ieft Vodafone on the 22nd January however my premium account is still tied to them! (as below image shows).I contacted Vodafone several tim...

Newbie

Plan Premium Country United Kingdom Device iPhone XR, Apple TV 4K Operating System iOS 15, tvOS   My Question or Issue I Ieft Vodafone on the 22nd January however my premium account is...

Maxim

Spotify Star

758 Views

1 replies

0 likes

Premium
Subscription
vodafone
  • 758 Views
  • 1 replies
  • 0 likes

Your payment method and country don't match.

CountryCanadaDeviceSamsung Galaxy S8+Operating SystemAndroid Version 9 My Question or IssueHi I have been trying to get spotify premium 2 months free for valentines but every time I enter my information, I get the message saying "Your payment method ...

Casual Listener

Country Canada Device Samsung Galaxy S8+ Operating System Android Version 9   My Question or Issue Hi I have been trying to get spotify premium 2 months free for valentines but every tim...

Maxim

Spotify Star

1398 Views

3 replies

0 likes

  • 1398 Views
  • 3 replies
  • 0 likes

Can I purchase a Spotify Premium Gift Card for Indonesian user from Australia?

Can I purchase a Spotify Premium Gift Card (eCard) for a user in Indonesia from Australia? Where can I purchase the card and from what website? (Spotify official)How do I send it to them?Must I purchase a specific Indonesian gift card for them to be ...

Casual Listener

Can I purchase a Spotify Premium Gift Card (eCard) for a user in Indonesia from Australia?   Where can I purchase the card and from what website? (Spotify official) How do I send it to them?...

Maxim

Spotify Star

1709 Views

1 replies

0 likes

  • 1709 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Inviting a friend to Spotify: Link doesn't work

PlanPremium IndividualCountryGermany Hello,I got an email from Spotify with a Valentines day offer: a friend get's 2 month Premium for free. When I click the button "Invite a friend" in the email, the German Spotify website says that "This page no lo...

Casual Listener

Plan Premium Individual Country Germany   Hello, I got an email from Spotify with a Valentines day offer: a friend get's 2 month Premium for free. When I click the button "Invite a fri...

Ver

Spotify Legend

1917 Views

5 replies

0 likes

  • 1917 Views
  • 5 replies
  • 0 likes

Is there premium discount event?

It's the first time I'm using spotify, but I think I should wait a bit more for joining premium if there is an event like a discount. Was there ever an event like that before?

Newbie

It's the first time I'm using spotify, but I think I should wait a bit more for joining premium if there is an event like a discount. Was there ever an event like that before?

Hamikos

Roadie

549 Views

1 replies

1 likes

Discovery & Promo
  • 549 Views
  • 1 replies
  • 1 likes

Superuser Contribution I bought premium today but in "community.spotify.com" it does not see that.

PlanPremiumCountryUSADeviceOpera browser on Windows 10Operating SystemWindows 10 My Question or IssueI bought premium spotify and it is working great except that I can't see where to comment on videos. MY ISSUE is that here in community, when I sign ...

Casual Listener

Plan Premium Country USA Device Opera browser on Windows 10 Operating System Windows 10   My Question or Issue I bought premium spotify and it is working great except that I can't see ...

Jeremy

Spotify Legend

875 Views

3 replies

0 likes

Get premium
  • 875 Views
  • 3 replies
  • 0 likes

wrong number of followers bug

When I or anyone else searches for my artist profile, the number shown is 1 follower, and on Spotify for artist it shows 277 for the same artist profile. how to solve this?I found a topic here about this but it doesn't show the solution

Casual Listener

When I or anyone else searches for my artist profile, the number shown is 1 follower, and on Spotify for artist it shows 277 for the same artist profile. how to solve this? I found a topic here abou...

Maxim

Spotify Star

920 Views

1 replies

0 likes

  • 920 Views
  • 1 replies
  • 0 likes