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Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

123733 Views

69 replies

9 likes

Premium for Family
  • 123733 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

-HOZZER-

Casual Listener

43736 Views

83 replies

2 likes

  • 43736 Views
  • 83 replies
  • 2 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31ctdijib5ruljhueabc

Visitor

216836 Views

139 replies

12 likes

  • 216836 Views
  • 139 replies
  • 12 likes

Superuser Contribution Assinei, fui cobrado mas ainda sou free.

assinei o premium, caiu na hora no app do cartão de credito, mas ainda consta como freePlanFree/PremiumCountry brasil

Newbie

assinei o premium, caiu na hora no app do cartão de credito, mas ainda consta como free Plan Free/Premium Country brasil    

Alex

Spotify Legend

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Not elegible because I already tried a free trial, even though I have not.

PlanXbox Game Pass 4 Month Free PremiumCountryMéxicoOperating SystemWindows 10My Question or IssueI confirmed my account the 8 of May, and I created my account just to use my Spotify's Game Pass Ultimate perk. It wouldn't work because I forgot I did ...

Casual Listener

Plan Xbox Game Pass 4 Month Free Premium Country México Operating System Windows 10 My Question or Issue I confirmed my account the 8 of May, and I created my account just to use my Spotify's ...

Maxim

Spotify Star

760 Views

1 replies

0 likes

  • 760 Views
  • 1 replies
  • 0 likes

i forgot to cancel my spotify premium and it charged 4.99$

i want a refund cause i cant really pay for spotify premium because i dont have the money i forgot to cancel the spotify premium now i got charged 4.99$

Newbie

i want a refund cause i cant really pay for spotify premium because i dont have the money i forgot to cancel the spotify premium now i got charged 4.99$

Maxim

Spotify Star

900 Views

1 replies

0 likes

  • 900 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues listing on multiple devices

Using my Spotify Premium account, I have previously listened on my iOS devices (iPhone, iPod Touch) via the Spotify app. This account is also associated with my Sonos account for home listening. However, when I'm at the gym (using my iPod Touch) and ...

Casual Listener

Using my Spotify Premium account, I have previously listened on my iOS devices (iPhone, iPod Touch) via the Spotify app. This account is also associated with my Sonos account for home listening. &nb...

Alex

Spotify Legend

1445 Views

6 replies

1 likes

  • 1445 Views
  • 6 replies
  • 1 likes

Solved!! Premium duo invitation, account get "wrong password or username"

Upgraded to premium duo, and invited my partner to join the plan, she get the link and following the steps too login with her old existing account, get the error message "wrong password or username"Tried change the password and try again, same error ...

Casual Listener

Upgraded to premium duo, and invited my partner to join the plan, she get the link and following the steps too login with her old existing account, get the error message "wrong password or username" ...

Billy-J

Spotify Star

2208 Views

7 replies

0 likes

  • 2208 Views
  • 7 replies
  • 0 likes

Superuser Contribution Free Spotify but still charging

I have concern about this free spotify few months ago i stil searchin answers.I subcribe a free spotify, and for i know it not due yet to charge me.I dont even get the premium one.I call my phone company but they tell me there is no subscription and ...

Newbie

I have concern about this free spotify few months ago i stil searchin answers.I subcribe a free spotify, and for i know it not due yet to charge me.I dont even get the premium one.I call my phone com...

mistermunro

Casual Listener

1722 Views

7 replies

0 likes

Social & Random
  • 1722 Views
  • 7 replies
  • 0 likes

Premium Duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan two duo users simultaneously listen to two different playlists. We use a variety of devic...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can two...

Billy-J

Spotify Star

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Solved!! New Premium Subscriber but Can’t Select Audio Quality

PlanPremiumCountryUSADeviceIPhone 11 Pro maxOperating System(iOS 14.7.1 My Question or IssueI app says I’m premium but when I connect to my Denon AVR-X6500H under audio quality it says “These option are not available when listening on another device....

Casual Listener

Plan Premium Country USA Device IPhone 11 Pro max Operating System (iOS 14.7.1    My Question or Issue I app says I’m premium but when I connect to my Denon AVR-X6500H under audio...

Maxim

Spotify Star

616 Views

3 replies

0 likes

  • 616 Views
  • 3 replies
  • 0 likes

Superuser Contribution 2 accounts mistake

PlanPremium/FamilyFrance My Question or IssueHi ! Some months ago I created a profil and started the free trial for Spotify Premium (solo). For some reasons, I created a new profile some weeks later (that I currently use everyday), and I did not come...

Visitor

Plan Premium/Family France   My Question or Issue Hi !   Some months ago I created a profil and started the free trial for Spotify Premium (solo).   For some reasons, I create...

Ver

Spotify Legend

3105 Views

4 replies

1 likes

2 accounts
accounts mistake
Spotify family
Spotify Premium
  • 3105 Views
  • 4 replies
  • 1 likes

Superuser Contribution I KEEP GETTING HACKED

PlanFamily premium Country USADeviceAlcatel 360, Dell PCOperating SystemAndroid, win 10 My Question or Issue My account keeps getting hacked. Over and over. I've done everything, I've scoured my computer and phone. I've changed passwords. Twice now s...

Visitor

Plan Family premium   Country  USA Device Alcatel 360, Dell PC Operating System Android, win 10   My Question or Issue  My account keeps getting hacked. Over and over. ...

Elena

Moderator

30609 Views

13 replies

13 likes

  • 30609 Views
  • 13 replies
  • 13 likes

Solved!! Problems Getting By People Of Nepal Regarding Spotify

Spotify users are increasing day by day in Nepal so considering that we extremely need a local digital wallet for purchasing Spotify premium in Nepal like India and other countries and I think that due to this problem Spotify is not getting premium m...

Visitor

Spotify users are increasing day by day in Nepal so considering that we extremely need a local digital wallet for purchasing Spotify premium in Nepal like India and other countries and I think that d...

Maxim

Spotify Star

1870 Views

1 replies

6 likes

  • 1870 Views
  • 1 replies
  • 6 likes

Solved!!Superuser Contribution Payconiq as a payment method

Straight to the point:I noticed that in the Netherlands, users can subscribe to a Spotify Premium account with the payment method IDEAL. In Belgium, we don't have that. However, we do have PAYCONIQ (our version of IDEAL).As it stands now in Belgium, ...

Casual Listener

Straight to the point: I noticed that in the Netherlands, users can subscribe to a Spotify Premium account with the payment method IDEAL. In Belgium, we don't have that. However, we do have PAYCONIQ...

MafeG

Spotify Legend

1883 Views

3 replies

1 likes

Payment
payment methods
  • 1883 Views
  • 3 replies
  • 1 likes

Problems joining Duo Premium

I recently upgraded from a personal premium account to premium duo, so that I could add my boyfriend (who lives with me).However, when he tried to join (from his basic spotify account) he received an error message saying that it was not possible to j...

Newbie

I recently upgraded from a personal premium account to premium duo, so that I could add my boyfriend (who lives with me). However, when he tried to join (from his basic spotify account) he received ...

Luke

Spotify Star

630 Views

1 replies

0 likes

  • 630 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded to Duo but plan not showing on all devices

PlanDuoCountry UK DeviceiPhone 8Operating SystemiOS 14.4 My Question or IssueI upgraded to Duo yesterday via the website and account shows as Duo on desktop, but account is still showing as premium on mobile phone. How do I update plan on the app? Sh...

Casual Listener

Plan Duo Country UK   Device iPhone 8 Operating System iOS 14.4   My Question or Issue I upgraded to Duo yesterday via the website and account shows as Duo on desktop, but account...

MafeG

Spotify Legend

1033 Views

6 replies

0 likes

  • 1033 Views
  • 6 replies
  • 0 likes

Superuser Contribution I have Family Premium and I want to connect o Hulu. It doesn't work!

Spotify closed this post with a really crappy explanation. https://community.spotify.com/t5/Closed-Ideas/Hulu-Spotify-Family-Plan-with-Hulu/idi-p/2348892?collapse_discussion=true So basically, I pay for a premium account for my family and you're tell...

Visitor

Spotify closed this post with a really crappy explanation.   https://community.spotify.com/t5/Closed-Ideas/Hulu-Spotify-Family-Plan-with-Hulu/idi-p/2348892?collapse_discussion=true   So...

Kiril

Moderator

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

[Other] Spotify should notify existing users when they release new subscription plans.

Spotify released Duo in September 2020. I joined Spotify's Family plan (with only two members in my plan) in 2019. When Spotify released Duo, they failed to notify existing customers. Almost a year later, I stumbled upon the Duo plan when I was seeki...

Visitor

Spotify released Duo in September 2020.  I joined Spotify's Family plan (with only two members in my plan) in 2019.  When Spotify released Duo, they failed to notify existing customers.&nbs...

OneByBoo

Roadie

739 Views

1 replies

0 likes

Other
  • 739 Views
  • 1 replies
  • 0 likes

Superuser Contribution Opening "Spotify Premium Duo" Page in account leads to blank empty white page.

PlanPremium DuoCountryCanadaDeviceWindows 10 PCOperating SystemWindows 10 My Question or IssueWhen trying to access the Spotify Premium Duo tab in account, (https://www.spotify.com/ca-en/duo/welcome/) all I get is a blank white screen.

Newbie

Plan Premium Duo Country Canada Device Windows 10 PC Operating System Windows 10   My Question or Issue When trying to access the Spotify Premium Duo tab in account, (https://www.spoti...

Elena

Moderator

824 Views

4 replies

1 likes

  • 824 Views
  • 4 replies
  • 1 likes

[Community][Other] "address to general" problem means we cant set up premium family

Hello - weve had a family spotify account for several years - but one of the accounts ended up being removed (probably us). As we tried to rejoin this account to the family account - we tripped up at the address check (where we all live). Our rural U...

Visitor

Hello  - weve had a family spotify account for several years - but one of the accounts ended up being removed (probably us). As we tried to rejoin this account to the family account - we tripped...

OneByBoo

Roadie

654 Views

1 replies

0 likes

Other
  • 654 Views
  • 1 replies
  • 0 likes

Free Spotify and Playlists

Currently I have Premium plan, but I don't use Spotify that much and concider going fro Free for a while. But what happends to Playlists then? Will they still be there? Can I still make playlists or add to existing playlists? And can others use my pl...

Newbie

Currently I have Premium plan, but I don't use Spotify that much and concider going fro Free for a while. But what happends to Playlists then?  Will they still be there?  Can I still make p...

Saqibfraz

Regular

1845 Views

2 replies

0 likes

Free
Playlists
  • 1845 Views
  • 2 replies
  • 0 likes