Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128505 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
56475 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
231240 Views
144 replies
13 likes
I'm currently using spotify Premium and have been a self-paying member for two years (i.e. not through a third party provider) I'm trying to add an account for my son and wanted to get Duo, or Family - although either upgrade has the same problem. Wh...
I'm currently using spotify Premium and have been a self-paying member for two years (i.e. not through a third party provider) I'm trying to add an account for my son and wanted to get Duo, ...
Spotify Star
625 Views
1 replies
0 likes
PlanPremiumCountryFRANCEDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, my wife has subscribed to a premium offer on her account, we have been debited 3 times...
Plan Premium Country FRANCE Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, my wi...
Spotify Star
401 Views
1 replies
0 likes
I just bought a 12 Months Premium subscription plan but it's still not showing up on my account. I used PayMaya (QR Pay) as payment method and chose prepay method. My paymaya account was charged but my spotify account still not showing the premium su...
I just bought a 12 Months Premium subscription plan but it's still not showing up on my account. I used PayMaya (QR Pay) as payment method and chose prepay method. My paymaya account was charged but ...
Regular
627 Views
3 replies
0 likes
PlanFree for now/Premium at the end of the month.CountryTrinidad and TobagoDevice(iPhone 12Pro)Operating System(Latest My Question or IssueGood Day, Spotify just released in the Caribbean region, i have waited YEARS for this to happen, i would like t...
Plan Free for now/Premium at the end of the month. Country Trinidad and Tobago Device (iPhone 12Pro) Operating System (Latest My Question or Issue Good Day, Spotify ju...
Spotify Star
286 Views
1 replies
0 likes
payment issues via debit cardPlanFreeCountryIndiaDevice(Redmi 7a)Operating SystemMIUI 12My Question or Issuei've been trying to avail the 1 month premium trial but everytime i try " this card doesn't allow monthly billing" shows up and i clearly can'...
payment issues via debit card Plan Free Country India Device (Redmi 7a) Operating System MIUI 12 My Question or Issue i've been trying to avail the 1 month premium trial but everytime i try...
Moderator
698 Views
5 replies
0 likes
PlanPremium DuoCountryGermanyDeviceHuawei P30 LiteOperating SystemAndroid My Question or IssueI just upgraded my account to duo so my wife can also use premium, but I can't register the account because I get the error that I'm trying to register the ...
Plan Premium Duo Country Germany Device Huawei P30 Lite Operating System Android My Question or Issue I just upgraded my account to duo so my wife can also use premium, but I can't r...
Spotify Star
818 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan`t update expired card. After submitting payment with a new one, i`m forwarded back to Spo...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Can`t u...
Spotify Star
916 Views
3 replies
0 likes
PlanFamily/PremiumCountryAzerbaijanDeviceXiaomi Redmi 5aOperating SystemAndroid 8.1 There is currently only premium spotify plan in Azerbaijan. Me and my family would like to use Family plan. Is it temporary or not?
Plan Family/Premium Country Azerbaijan Device Xiaomi Redmi 5a Operating System Android 8.1 There is currently only premium spotify plan in Azerbaijan. Me and my family would l...
Newbie
2000 Views
7 replies
5 likes
PlanPremiumCountryScotland, United KingdomDeviceLenovo G580 LaptopOperating System Windows 10 My Question or IssueHi there I was wondering if anyone could help me. Essentially I've had Premium for nearly 2 years now, and I was looking to change my pl...
Plan Premium Country Scotland, United Kingdom Device Lenovo G580 Laptop Operating System Windows 10 My Question or Issue Hi there I was wondering if anyone could help me. Essen...
Casual Listener
1364 Views
4 replies
0 likes
For Christmas I got a 6 month gift card and I redeemed it but I checked my bank and ive been charged for premium for the past two months. The gift card balance is no where to be seen and it wont let me enter it again. I reached out only to get a auto...
For Christmas I got a 6 month gift card and I redeemed it but I checked my bank and ive been charged for premium for the past two months. The gift card balance is no where to be seen and it wont let ...
Community Legend
417 Views
1 replies
0 likes
PlanFreeCountryAzerbaijan My Question or IssueHello! I would like to switch to Premium plan, but I couldn't find any information about prices for Azerbaijan. Could anyone help me?
Plan Free Country Azerbaijan My Question or Issue Hello! I would like to switch to Premium plan, but I couldn't find any information about prices for Azerbaijan. Could anyone help me?
Moderator
2386 Views
3 replies
2 likes
PlanFreeCountryBangladesh Device(iPhone 12, Macbook Pro 2019)Operating System(iOS 14, macOS) My Question or IssueI was under Family Plan(Plan Member, not the Plan Maker) for more than 2 years. After Spotify launched in Bangladesh, I canceled the Fami...
Plan Free Country Bangladesh Device (iPhone 12, Macbook Pro 2019) Operating System (iOS 14, macOS) My Question or Issue I was under Family Plan(Plan Member, not the Plan Make...
Spotify Legend
2068 Views
5 replies
0 likes
PlanPremDeviceMultipleOperating SystemAndroid Oreo My Question or IssueWhy am I forced to press that? No option to say no thanks.
Plan Prem Device Multiple Operating System Android Oreo My Question or Issue Why am I forced to press that? No option to say no thanks.
Spotify Legend
642 Views
1 replies
0 likes
PlanFree/PremiumCountrySouth AfricaDeviceHuawei Y7 2019, Lenovo ThinkBook 15-IILOperating SystemAndroid 8.1, Windows 10 My Question or IssueI can't pay for Spotify duo with a credit card. I'm not a Vodacom user and it only allows me to pay with mobil...
Plan Free/Premium Country South Africa Device Huawei Y7 2019, Lenovo ThinkBook 15-IIL Operating System Android 8.1, Windows 10 My Question or Issue I can't pay for Spotif...
Spotify Legend
397 Views
1 replies
0 likes
PlanFree/PremiumCountryGreeceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Huawei Y7 Prime 2020Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 8.0.0 My Question or IssueI received a notification regarding my premium payment....
Plan Free/Premium Country Greece Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Huawei Y7 Prime 2020 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 8.0.0 ...
Spotify Legend
649 Views
2 replies
0 likes
Just got Spotify Premium in Pakistan and here is a list of the features that are missing in the app (Android): 1. No podcasts: The podcast section is simply missing in the app.2. No lyrics: You can not swipe up on a playing song at all, so there is n...
Just got Spotify Premium in Pakistan and here is a list of the features that are missing in the app (Android): 1. No podcasts: The podcast section is simply missing in the app. 2. No lyrics...
Casual Listener
31444 Views
40 replies
19 likes
Hello,i recently changed my visa card, so this yesterday i had a message on spotify app, i clicked on and I enter visa information. spotify auto change my subscription from premium to duo premium, why? if i need to change my subscription i can do it ...
Hello, i recently changed my visa card, so this yesterday i had a message on spotify app, i clicked on and I enter visa information. spotify auto change my subscription from premium to duo pr...
Spotify Legend
346 Views
1 replies
0 likes
PlanFree (previously Premium+Headspace)CountryNetherlands My Question or IssueHi! Unfortunately I forgot to pay the direct debit for my Spotify + Headspace subscription. When I was downgraded to free I went to the website to re-activate the promotion...
Plan Free (previously Premium+Headspace) Country Netherlands My Question or Issue Hi! Unfortunately I forgot to pay the direct debit for my Spotify + Headspace subscripti...
Spotify Legend
601 Views
3 replies
0 likes
Plan Premium Country Pakistan Device Galaxy s10+ Operating System Win 10 My Question or Issue I am trying to get premium in Pakistan via debit card. Both my cards (different banks) are online banking activated but the payment keeps getting declined. ...
Plan Premium Country Pakistan Device Galaxy s10+ Operating System Win 10 My Question or Issue I am trying to get premium in Pakistan via debit ca...
Moderator
21396 Views
47 replies
24 likes
PlanFree/Premium DuoCountrySouth AfricaDeviceDell LaptopOperating Systemwindows 10 My Question or IssueI am trying to sign up for Premium Duo but I am only getting an option to pay if I am a Vodacom mobile subscriber, which i am not. I would like to ...
Plan Free/Premium Duo Country South Africa Device Dell Laptop Operating System windows 10 My Question or Issue I am trying to sign up for Premium Duo but I am only getting an option ...
Moderator
1976 Views
15 replies
1 likes
