Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
3 hours ago
Nabi1
Visitor
116544 Views
74 replies
10 likes

116544 Views
74 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2 weeks ago
FenrisulvKK
Visitor
14073 Views
27 replies
2 likes

14073 Views
27 replies
2 likes

Superuser Contribution Family plan payment method

PlanFamilyCountryMalaysiaDevicePCOperating SystemWindows 10 My Question or IssueWhen I click on the 'credit or debit cards' option for the family plan monthly subscription it automatically sends me to the 'pay by mobile' option with no way of enterin...

Cariote
Visitor
Plan Family Country Malaysia Device PC Operating System Windows 10 My Question or Issue When I click on the 'credit or debit cards' option for the family plan monthly subscription it...
2020-10-13 1:30:26 PM
2020-10-15 2:26:34 PM
Alex
Spotify Legend
584 Views
1 replies
0 likes

584 Views
1 replies
0 likes

Cannot switch from Family Premium to Student Premium

PlanFamily Premium (Current)CountryUSADeviceMobile (OnePlus 5T), DesktopOperating SystemWindows 10 My Question or IssueI currently am the head of a full Spotify Family plan and I want to switch to a Spotify Student Premium. I verified that my account...

Magum
Casual Listener
Plan Family Premium (Current) Country USA Device Mobile (OnePlus 5T), Desktop Operating System Windows 10 My Question or Issue I currently am the head of a full Spotify Family plan a...
2020-10-15 6:45:13 AM
2020-10-15 9:57:27 AM
Maxim
Spotify Star
614 Views
1 replies
0 likes

614 Views
1 replies
0 likes

Gift card PIN

I have been purchasing my daughter spotify cards every month to every three months for nearly two years, haven't had an issue yet. The one I purchased yesterday is a whole new experience. When she attempted to add it to her account it says it's inval...

NunyaBIsness1
Visitor
I have been purchasing my daughter spotify cards every month to every three months for nearly two years, haven't had an issue yet. The one I purchased yesterday is a whole new experience. ...
2020-10-14 9:39:31 PM
2020-10-15 9:55:25 AM
Maxim
Spotify Star
589 Views
1 replies
0 likes

589 Views
1 replies
0 likes

Premium account - podcasts with ads.

As a premium Spotify user for more than 8 years; I continue to wonder why Spotify has continued to advertise Spotify Premium as an ad-free subscription option, when it’s far from that in actuality—specifically pertaining to popular podcasts. I wanted...

MissKris10
Casual Listener
As a premium Spotify user for more than 8 years; I continue to wonder why Spotify has continued to advertise Spotify Premium as an ad-free subscription option, when it’s far from that in actuality—sp...
2020-09-01 9:46:57 PM
2020-10-15 4:07:26 AM
MissKris10
Casual Listener
552 Views
4 replies
0 likes

552 Views
4 replies
0 likes

Para iadesi

Merhaba.Ben, arkadaşım ile aile paketine geçtik. Geçmeden önce kendi paketimi iptal ettim ama yine ücret kesilmiş iade talep ediyorum.

KFa
Visitor
Merhaba. Ben, arkadaşım ile aile paketine geçtik. Geçmeden önce kendi paketimi iptal ettim ama yine ücret kesilmiş iade talep ediyorum.
2020-10-14 5:31:43 PM
2020-10-15 1:43:54 AM
Billy-J
Spotify Star
367 Views
1 replies
0 likes

367 Views
1 replies
0 likes

Paid for Spotify Premium, didn't activate

PlanFree/PremiumCountryIndia DeviceOnePlus 8 ProOperating SystemAndroid 10 My Question or IssueI paid for the student plan for Spotify premium with my debit card, which is around Rs.59 for a yearly subscription. The amount was debited but I got an er...

ald0hzetr7ypadi
Visitor
Plan Free/Premium Country India Device OnePlus 8 Pro Operating System Android 10 My Question or Issue I paid for the student plan for Spotify premium with my debit ca...
2020-10-12 7:11:58 AM
2020-10-14 8:01:21 PM
Jose_M
Spotify Star
796 Views
1 replies
0 likes

796 Views
1 replies
0 likes

Solved!! Redeem Code funktioniert nicht

Was soll ich tun bei diesem Fehler? Du kannst diesen Code nicht einlösen, weil das jeweils nur für eine bestimmte Anzahl an Monaten Spotify Premium möglich ist. Bitte versuch es später noch einmal.

Didineujahr
Casual Listener
Was soll ich tun bei diesem Fehler? Du kannst diesen Code nicht einlösen, weil das jeweils nur für eine bestimmte Anzahl an Monaten Spotify Premium möglich ist. Bitte versuch es später noch ...
2020-03-16 3:11:18 PM
2020-10-14 6:47:21 PM
netravnen
Newbie
7305 Views
6 replies
0 likes

7305 Views
6 replies
0 likes

Superuser Contribution [All Platforms][Social] Premium host subscription $50/month

Add a premium subscription of say $50/month for professional dance/music/gym instructors. As a instructor i should be able to give out a link during the class which enables all students (not even spotify premium subscribers) to join the group class f...

cploonker
Visitor
Add a premium subscription of say $50/month for professional dance/music/gym instructors. As a instructor i should be able to give out a link during the class which enables all students (not eve...
2020-10-11 9:39:40 PM
2020-10-14 5:16:04 PM
Xenia
Moderator
1315 Views
1 replies
2 likes
All Platforms
Social

1315 Views
1 replies
2 likes

i am being charged for an account i dont have

PlanPremiumCountryArgentinaDeviceSamdung Galaxy A5 2017Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei am literally being charged for an account i dont have,i called my bank but they say they cant do anything,i currently...

aguslevrinoo
Newbie
Plan Premium Country Argentina Device Samdung Galaxy A5 2017 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i am literally being charged for...
2020-10-13 8:58:02 PM
2020-10-14 9:54:04 AM
Maxim
Spotify Star
1214 Views
1 replies
0 likes
Account

1214 Views
1 replies
0 likes

Superuser Contribution Payment/subscription.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been charged for the month of September and it is telling me I have to update my payme...

Alexisp135
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
2020-09-18 7:41:47 AM
2020-10-14 8:43:03 AM
Ver
Spotify Legend
1959 Views
3 replies
0 likes

1959 Views
3 replies
0 likes

Question about free month

PlanPremiumCountryMexico Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, On Saturday I paid my subscription for 1 month ($115.00 Mx) and the ticket said that it ends on November 11th but my question is: Where’s the ...

Abbie10
Casual Listener
Plan Premium Country Mexico Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, On Saturday I paid my subscription for 1 mo...
2020-10-12 9:48:43 PM
2020-10-14 4:37:07 AM
Billy-J
Spotify Star
1128 Views
5 replies
0 likes

1128 Views
5 replies
0 likes

Why can i not talk to someone on the phone. None of suggestions are working .

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Joshblackburn40
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-10-13 12:50:33 AM
2020-10-14 4:24:23 AM
Billy-J
Spotify Star
1001 Views
1 replies
0 likes
phone number

1001 Views
1 replies
0 likes

Chase 6-month offer

PlanFree/PremiumCountryUSADeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo My Question or IssueI have a chase card and I never used premium. How can I register for that offer?

DTP1
Visitor
Plan Free/Premium Country USA Device Samsung Galaxy Note 9 Operating System Android Oreo My Question or Issue I have a chase card and I never used premium. How can I reg...
2020-10-13 3:42:08 PM
2020-10-13 8:53:45 PM
Billy-J
Spotify Star
615 Views
1 replies
0 likes

615 Views
1 replies
0 likes

Superuser Contribution Need help with Xbox game pass 6 month trial

alright so I got my six month free trial a few months ago and I am planning on redeeming it today because it expires in about two weeks. My account has never had premium before and every time I try to redeem it, apparently I’m not eligible. i looked ...

dog_macs
Visitor
alright so I got my six month free trial a few months ago and I am planning on redeeming it today because it expires in about two weeks. My account has never had premium before and every time I try t...
2020-09-19 3:54:27 AM
2020-10-13 4:12:43 PM
Elena
Moderator
466 Views
1 replies
1 likes

466 Views
1 replies
1 likes

Superuser Contribution google mini offer rejected

PlanFree/PremiumCountryCanadaDeviceiphone11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI redeemed the google nest offer and went through all the way to the payment, finished the payment and received an email that it go...

chomosly
Visitor
Plan Free/Premium Country Canada Device iphone11 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I redeemed the google nest offer and went through ...
2020-09-14 7:20:52 PM
2020-10-13 2:42:08 PM
Elena
Moderator
292 Views
1 replies
0 likes

292 Views
1 replies
0 likes

How to stop the payments ??!!!

Hi Ivan. .. or anyone from the Spotify team.I wrote this to Ivan ( member of the support team) , but no response! Could you PLEASE help me cancel my Premium account which I dont even have or use ? I'm starting to get really angry about this ! I follo...

Screenshot_20200926-061521_Samsung Internet.jpg

Screenshot_20201009-234819_Samsung Internet.jpg

user-removed
Visitor
Hi Ivan. .. or anyone from the Spotify team. I wrote this to Ivan ( member of the support team) , but no response! Could you PLEASE help me cancel my Pr...
2020-10-13 5:56:46 AM
2020-10-13 11:25:42 AM
Maxim
Spotify Star
495 Views
3 replies
0 likes

495 Views
3 replies
0 likes

Superuser Contribution Dubbel Abbonement

Hey Community, Sinds 2 maanden heb ik een Family plan geactiveerd. Nu, hiervoor had ik 2 lopende abonnementen voor mezelf en een familielid. Heb deze twee opgezegd en het family plan geactiveerd. Nu, 2 maanden later betaal ik momenteel 14,99/maand ma...

YensDecoster
Casual Listener
Hey Community, Sinds 2 maanden heb ik een Family plan geactiveerd. Nu, hiervoor had ik 2 lopende abonnementen voor mezelf en een familielid. Heb deze twee opgezegd en het family plan geactiv...
2020-10-05 5:45:59 PM
2020-10-13 10:37:05 AM
Ivan
Spotify Legend
381 Views
1 replies
0 likes

381 Views
1 replies
0 likes

can't buy a subscription

PlanPremiumCountryUkraineDevicePCOperating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10My Question or IssueI cannt buy subscription. After entering the card data, redirecting to the bank's website where I confirm the payment. Then it retur...

artemuss1990
Visitor
Plan Premium Country Ukraine Device PC Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10 My Question or Issue I cannt buy subscription. After entering the card data, ...
2020-10-12 9:44:26 PM
2020-10-13 2:11:32 AM
Billy-J
Spotify Star
348 Views
1 replies
0 likes

348 Views
1 replies
0 likes

Solved!!Superuser Contribution Premium For Students + Hulu not working

My Question or IssueHi! I have Premium for Students and linked Hulu and Showtime accounts. Hulu has stopped working - I get their free trial page. I was able to get ahold of someone at Hulu and they told me Spotify cancelled my Hulu account so they c...

clkelley
Casual Listener
My Question or Issue Hi! I have Premium for Students and linked Hulu and Showtime accounts. Hulu has stopped working - I get their free trial page. I was able to get ahold of someone at Hulu and the...
2020-09-15 12:59:56 AM
2020-10-13 1:21:09 AM
clkelley
Casual Listener
514 Views
2 replies
0 likes

514 Views
2 replies
0 likes

GIfting a subscription USA for 2 family members under one roof HELP!

I would like to purchase a premium membership for my daughter and her husband. I do not know how to do this, and it is not self evident from reading. Can you help ? USA. IOS. She has occasionally used mine, and now I want to get one for their family ...

KathleenBBruce
Casual Listener
I would like to purchase a premium membership for my daughter and her husband. I do not know how to do this, and it is not self evident from reading. Can you help ? USA. IOS. She has o...
2020-10-12 6:15:50 PM
2020-10-12 8:18:57 PM
Billy-J
Spotify Star
1639 Views
4 replies
0 likes

1639 Views
4 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts