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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
126385 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
52771 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
224833 Views
141 replies
12 likes
It makes me pay the extra money even though I'm the only one that lives there
It makes me pay the extra money even though I'm the only one that lives there
Spotify Star
421 Views
1 replies
0 likes
Soy estudiante y actualmente hago uso de Spotify dúo. Mi duda es, ¿Puedo utilizar mi descuento en este otro plan?
Soy estudiante y actualmente hago uso de Spotify dúo. Mi duda es, ¿Puedo utilizar mi descuento en este otro plan?
Spotify Legend
381 Views
1 replies
0 likes
¿Puedo hacer un pago por el servicio de Spotify dúo de manera adelantada? Quiero pagar doce meses en un solo pago
¿Puedo hacer un pago por el servicio de Spotify dúo de manera adelantada? Quiero pagar doce meses en un solo pago
Spotify Legend
1070 Views
1 replies
0 likes
I started getting ads on podcast, this is not acceptable in any way. I've heard your excuses and now I am no longer a premium user.PlanWas PremiumCountry DeviceAndroidOperating SystemAndroid My Question or Issue
I started getting ads on podcast, this is not acceptable in any way. I've heard your excuses and now I am no longer a premium user. Plan Was Premium Country Device Android Operati...
Spotify Legend
1103 Views
1 replies
2 likes
Country: Malaysia a family plan subscribed to Spotify at 14.90 a month last year. I see that the price is now 23.80 a month. I don't know when did the price increase. Do old members subscribed at that time it was 14.90 pay 14.90 or do they pay 23.80 ...
Country: Malaysia a family plan subscribed to Spotify at 14.90 a month last year. I see that the price is now 23.80 a month. I don't know when did the price i...
Spotify Star
1423 Views
5 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 14.4My QuestionI keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I guess). Shouldn’t it be set to automatically renew/charge me each mo...
Plan Premium Country United States Device iPhone 11 Operating System iOS 14.4 My Question I keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I...
Casual Listener
838 Views
4 replies
0 likes
PlanDuoCountry UK DeviceiPhone 8Operating SystemiOS 14.4 My Question or IssueI upgraded to Duo yesterday via the website and account shows as Duo on desktop, but account is still showing as premium on mobile phone. How do I update plan on the app? Sh...
Plan Duo Country UK Device iPhone 8 Operating System iOS 14.4 My Question or Issue I upgraded to Duo yesterday via the website and account shows as Duo on desktop, but account...
Spotify Legend
1043 Views
6 replies
0 likes
Automatic renewal fails every month and the bank claims that spotify doesnt send the card's CVV along with the withdrawal request! Yet if i remove the card and re-add it , it just works! Its driving me crazy having to renew my subscription manually b...
Automatic renewal fails every month and the bank claims that spotify doesnt send the card's CVV along with the withdrawal request! Yet if i remove the card and re-add it , it just works! Its driving ...
Spotify Legend
537 Views
1 replies
0 likes
Planindividual premiumCountryIndiaDevicesamsungOperating Systemandroid My Question or Issuelast month i got individual premium for which i was charged 119 rupees but i never recieved premium. Today i again tried getting individual premium, my money w...
Plan individual premium Country India Device samsung Operating System android My Question or Issue last month i got individual premium for which i was charged 119 rupees but i never ...
Spotify Legend
4079 Views
1 replies
0 likes
Plan PremiumFree/PremiumCountry Malaysia Device iphone(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) ios My Question or Issuehello....my Subscription expired so i bought Spotify six month Gi...
Plan Premium Free/Premium Country Malaysia Device iphone (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ios &nb...
Moderator
396 Views
1 replies
0 likes
PlanPremium CountryU.S. DeviceHP laptop Operating SystemWindows 7 Pro Service Pack 1 My Question or IssueI'm getting ads on my Premium account between MUSIC songs (NOT PODCASTS!!). I've tried logging out and logging in, closing the app, rebooting, et...
Plan Premium Country U.S. Device HP laptop Operating System Windows 7 Pro Service Pack 1 My Question or Issue I'm getting ads on my Premium account between MU...
Roadie
444 Views
1 replies
0 likes
Fui efetuar a compra do Premium e selecionar o plano para 1 mes no valor de 16,90 Quando finalizai todo o processo recebi um aviso do cartão de um débito de 169 reais de um plano para 12 meses, eu nao selecionei essa opção . Solicito o estorno do val...
Fui efetuar a compra do Premium e selecionar o plano para 1 mes no valor de 16,90 Quando finalizai todo o processo recebi um aviso do cartão de um débito de 169 reais de um plano para 12 meses...
Roadie
514 Views
1 replies
0 likes
I bought premium for a year last september, but it says that my plan is ending in a few weeks
I bought premium for a year last september, but it says that my plan is ending in a few weeks
Roadie
965 Views
1 replies
1 likes
I renewed the subscription to my spotfiy earlier this month, so the expiration date is 3/15. Even so, I have been receiving notices in my email and in the mobile application that the premium will expire in a few days ... I must ignore the message? Or...
I renewed the subscription to my spotfiy earlier this month, so the expiration date is 3/15. Even so, I have been receiving notices in my email and in the mobile application that the premium will exp...
Spotify Star
1049 Views
1 replies
0 likes
my credit card is being charged $10 per month for over 2 years now.My account is set to FREEI can not cancel this subscription and i never use spoitfy.I can not cancel and would like toThe CC company is unable to stop payment.There is no one i can ca...
my credit card is being charged $10 per month for over 2 years now. My account is set to FREE I can not cancel this subscription and i never use spoitfy. I can not cancel and would like to The CC...
Roadie
308 Views
1 replies
0 likes
PlanFree/PremiumCountrybelgiumDevice(iPhone 10 and pc)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueon Jan 23 I subscribed to Premium but apparently did so via a certain "Screenacy", which internet says is not so reliabl...
Plan Free/Premium Country belgium Device (iPhone 10 and pc) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue on Jan 23 I subscribed to Premi...
Moderator
660 Views
1 replies
0 likes
PlanpremiumCountrySweden Windows 10 My Question or Issue. I am suspended from Spotify Premium because the latest payments from the bank did not work, which they have previously done for many years. I got on Spotify website the opportunity to make the...
Plan premium Country Sweden Windows 10 My Question or Issue. I am suspended from Spotify Premium because the latest payments from the bank did not work, whic...
Moderator
494 Views
2 replies
0 likes
PlanPremiumCountryUS My Question or IssueI am thinking about switching from Premium to Premium Family. There is four people in my house and we share a premium account, using separate playlists. Is there anyway to bring our playlist with us to the new...
Plan Premium Country US My Question or Issue I am thinking about switching from Premium to Premium Family. There is four people in my house and we share a premium account, using separate...
Spotify Star
674 Views
3 replies
0 likes
My premium family subscription changed to free. Paid with klarna! PlanPremiumCountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy changed my premium fa...
My premium family subscription changed to free. Paid with klarna! Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS...
Moderator
800 Views
5 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Signing up for Duo canceled my free Hulu subscription. I cannot cancel and go back to my pre...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue  ...
Spotify Legend
658 Views
1 replies
0 likes
