Help Wizard

Step 1


Family Plan

Family Plan


Family Plan Premium


Metro Manila, Philippines


(Android Phone, Apple and Laptop)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

Why does the family plan don't allow family members that does not live in the specified address? 

For example, User 1 lives in area A, while User 2 lives in area B but sometimes visits area A. We are in the same region though (NCR, Philippines)

1 Reply

Hi there @Jeeeerryy,

thanks for reaching out about this !


The Premium Family plan was initially created to allow family members living in the same country and who resign under the same household to enjoy a discounted subscription.


Feel free to read all about the plans requirements on the official support page here.


Let me know if you have any further questions 🙂

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