Help Wizard

Step 1


No puede canjear mi tarjeta de regalo

No puede canjear mi tarjeta de regalo

Desde hace dias que no puedo activar mi tarjeta de regalo, siempre me dice que hay un error al momento de hacerlo. Adjunto imagen.






Laptop y Nokia 3.1 Plus


Windows 10 y Android 10


Screenshot_2020-06-04 Música para todos .png
3 Replies

Hi there @hikari08

thanks for reaching out !


I hope you don't mind me replying in English as it's the official community language.

However, feel free to answer in your own language.


Please make sure to read all about the function of Gift Cards here.


Furthermore, follow the steps provided on this payment troubleshooting support page to try and solve the issue yourself.


Keep me posted 🙂

Disculpa tambien a mi me falla eso y intento ajustar mi cuenta para que me salga aqui en mexico pero no me deja
no se como hacerle porque como compro la tarjeta aqui en mexico supongo que como la cuenta marca que es de alla de estados unidos por eso supongo que no me agarra
por eso me gustaria ajustarla a mexico para ver si asi me acepta la tarjeta
de ante mano gracias

Hey @IkerHazard,


Welcome to the Community! Hope it's ok that we reply in English 🙂


If you bought a gift card in Mexico but your account is based in the US, you'll need to change your account country settings. Head here to learn how.


Hope you'll find this useful. Give us a shout if you need more help!

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