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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5110 Views
  • 23 replies
  • 2 likes
  • 5110 Views
  • 23 replies
  • 2 likes

Solved!! Free trial offer and auto renew

I've been given a 6 month free trial, and put my credit card in when I signed up. I can see I have premium for 6 months, but it shows I will be charged when the auto renew happens in March 21. I want to cancel auto renew, but the only way I can see t...

  • Visitor
  • I've been given a 6 month free trial, and put my credit card in when I signed up. I can see I have premium for 6 months, but it shows I will be charged when the auto renew happens in March 21.  ...
  • AdamDam
  • Spotify Star
  • 1481 Views
  • 3 replies
  • 1 likes
  • 1481 Views
  • 3 replies
  • 1 likes

Samsung Premium promo 6 months not working

PlanFree/PremiumCountryUSADeviceSamsung Galaxy Note 20 UltraOperating SystemAndroid My Question or IssueNever tried Spotify premium before, though have had a free account for a while (hardly ever used). Recently got Samsung Note 20 Ultra and it says ...

  • Visitor
  •   Plan Free/Premium Country USA Device Samsung Galaxy Note 20 Ultra Operating System Android   My Question or Issue Never tried Spotify premium before, though have had a free acc...
  • RAX57
  • Visitor
  • 1053 Views
  • 3 replies
  • 0 likes
  • 1053 Views
  • 3 replies
  • 0 likes

Unable to upgrade to premium duo

PlanPremiumCountrySouth AfricaDevicePCOperating SystemWindows 10 My Question or IssueI am trying to upgrade from Premium to Premium Duo but I keep getting the error "Unable to change plans. This could be because you're not eligible for this plan, you...

  • Visitor
  • Plan Premium Country South Africa Device PC Operating System Windows 10   My Question or Issue I am trying to upgrade from Premium to Premium Duo but I keep getting the error "Una...
  • Gwen07
  • Visitor
  • 1042 Views
  • 9 replies
  • 0 likes
  • 1042 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution I am being charged for Premium but I have free

PlanFree/PremiumCountryTurkeyDeviceXiaomi mi 8SEOperating System(Android 10) My Question or IssueI am being charged for Premium but I have free,a fee has been charged from my bank account but I couldn't be premium My bank card that I use in other acc...

  • Casual Listener
  • Plan Free/Premium Country Turkey Device Xiaomi mi 8SE Operating System (Android 10)   My Question or Issue I am being charged for Premium but I have free, a fee has been charged from ...
  • Ivan
  • Spotify Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't see where to view and edit my direct debit details

I would like to view and edit my payment details. I have searched tips and this has come up but I cannot see where it says to click update, it doesn't give me that option: Log in to your account page.Under Your plan, click UPDATE next to your payment...

  • Visitor
  • I would like to view and edit my payment details. I have searched tips and this has come up but I cannot see where it says to click update, it doesn't give me that option:   Log in to your ac...
  • Ivan
  • Spotify Legend
  • 549 Views
  • 2 replies
  • 1 likes
  • 549 Views
  • 2 replies
  • 1 likes

Superuser Contribution Suscription changed without my consent

I just received an email stating that my subscription changed from Premium to Family Premium. I did not do this and I am wondering why this has happened.

  • Casual Listener
  •   I just received an email stating that my subscription changed from Premium to Family Premium.  I did not do this and I am wondering why this has happened.
  • Ver
  • Spotify Legend
  • 1048 Views
  • 3 replies
  • 0 likes
  • 1048 Views
  • 3 replies
  • 0 likes

Solved!! Nest mini email not received

I registered for my free Google Nest mini almost 2 weeks ago and was told I would receive an email when it's ready. I have still not received any email. Is this normal? How long can I expect to wait? Plan PremiumCountryUK Device(Samsung Galaxy A5, Cu...

  • Casual Listener
  • I registered for my free Google Nest mini almost 2 weeks ago and was told I would receive an email when it's ready. I have still not received any email. Is this normal? How long can I expect to wait?...
  • faderzi
  • Casual Listener
  • 2571 Views
  • 4 replies
  • 2 likes
  • 2571 Views
  • 4 replies
  • 2 likes

Superuser Contribution Subscription Podcasts

PlanPremiumCountryUKDeviceS9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Is there a way to listen to subscription podcasts. I recently subscribed to a paid podcast which supplied a link to cut and paste into a pod cas...

  • Casual Listener
  • Plan Premium Country UK Device S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Is there a way to listen to subscription podcasts. I rec...
  • Alex
  • Spotify Legend
  • 3267 Views
  • 3 replies
  • 1 likes
  • podcast
    Subscription
  • 3267 Views
  • 3 replies
  • 1 likes

Hesitant switching to duo

I currently share my premium account with my wife. We've both created our own playlists. Obviously only one of us can be listening to music at one time. I'd like to switch to Duo however it's not clear to me how my wife would get access to the playli...

  • Casual Listener
  • I currently share my premium account with my wife. We've both created our own playlists. Obviously only one of us can be listening to music at one time. I'd like to switch to Duo however it's not cle...
  • AdamDam
  • Spotify Star
  • 1017 Views
  • 3 replies
  • 0 likes
  • Duo playlist
  • 1017 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment

PlanPremiumCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueHello, im trying to pay for subscription with my card, and it doesn`t work with an error on the screenshot (Sorry for it being Russian)

  • Visitor
  •   Plan Premium Country Russia Device PC Operating System Windows 10   My Question or Issue Hello, im trying to pay for subscription with my card, and it doesn`t work with an erro...
  • Ivan
  • Spotify Legend
  • 749 Views
  • 1 replies
  • 1 likes
  • 749 Views
  • 1 replies
  • 1 likes

Superuser Contribution Free Spotify Premium Trial not available?

Plan: FreeCountry: USA Deviceiphone 8Operating SystemOS-X My Question or Issue:I want to do a Spotify Premium trial before I sign up for premium. I don't have the option for it while logged in.I logged out of my account, and I see the option to sign ...

  • Visitor
  • Plan: Free Country: USA   Device iphone 8 Operating System OS-X    My Question or Issue: I want to do a Spotify Premium trial before I sign up for premium.  I don't ...
  • Ver
  • Spotify Legend
  • 925 Views
  • 4 replies
  • 0 likes
  • free trial
    Premium
  • 925 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Tunisia] Payment Issues

PlanFree/PremiumCountryTunisiaDeviceLenovo ideapad 330Operating SystemWindows 10 My Question or IssueI’ve entered my card informations and clicked to the done button but it said "Payment failed. Try again, or use a different payment method."I’ve trie...

  • Casual Listener
  • Plan Free/Premium Country Tunisia Device Lenovo ideapad 330 Operating System Windows 10   My Question or Issue I’ve entered my card informations and clicked to the done button but it s...
  • Ver
  • Spotify Legend
  • 2052 Views
  • 7 replies
  • 2 likes
  • 2052 Views
  • 7 replies
  • 2 likes

Premium gone despite having paid

HI. At the start of the month I bought spotify premium with a prepaid card. Now suddenly my premiums seems to be gone for no reason... Does anyone know what to do? I can't reach support...

  • Visitor
  • HI. At the start of the month I bought spotify premium with a prepaid card. Now suddenly my premiums seems to be gone for no reason...   Does anyone know what to do? I can't reach support... ...
  • Billy-J
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

grad student discount

Hi, I have been a Spotify user for the last seven years and think it's the top music streaming platform out there; however, I am feeling super let down by Spotify's student discount limitations. I understand that opening up a student discount and cou...

  • Casual Listener
  • Hi,   I have been a Spotify user for the last seven years and think it's the top music streaming platform out there; however, I am feeling super let down by Spotify's student discount limitati...
  • Billy-J
  • Spotify Star
  • 635 Views
  • 1 replies
  • 0 likes
  • graduate student
    Premium
  • 635 Views
  • 1 replies
  • 0 likes

Cant find my plan

None PlanPremiumCountryUAE DeviceSamsung Galaxy A70Operating System, Android My Question or IssueHELLO, i have spotify premium which charges 20 dhs per month but recently i changed my card and cancelled my old one and i want to update my payment opti...

  • Visitor
  • None  Plan Premium Country UAE   Device Samsung Galaxy A70 Operating System , Android    My Question or Issue HELLO, i have spotify premium which charges 20 dhs per mo...
  • Billy-J
  • Spotify Star
  • 438 Views
  • 1 replies
  • 1 likes
  • 438 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify 3 months free offer leads to a page stating 1 month free.

PlanFreeCountryIndiaDeviceASUS X541UJOperating SystemWindows 10 My Question or IssueI've received an email stating there is an offer for 3 months free on Spotify premium and when I click on the link in the email, it redirects to Spotify premium page ...

  • Casual Listener
  • Plan Free Country India Device ASUS X541UJ Operating System Windows 10   My Question or Issue I've received an email stating there is an offer for 3 months free on Spotify premium and ...
  • Xenia
  • Moderator
  • 2360 Views
  • 6 replies
  • 1 likes
  • 2360 Views
  • 6 replies
  • 1 likes

Trouble redeeming Spotify Gift Card

Hello, I'm currently using Spotify premium with a 3 month gift card which will expire on 1 October. I recently bought another 3 month gift card and when I tried redeeming the pin number, it won't work. Please help.

  • Casual Listener
  • Hello, I'm currently using Spotify premium with a 3 month gift card which will expire on 1 October. I recently bought another 3 month gift card and when I tried redeeming the pin number, it won't wor...
  • blueside28
  • Casual Listener
  • 916 Views
  • 3 replies
  • 1 likes
  • 916 Views
  • 3 replies
  • 1 likes

Solved!! Multiple gift cards

I'm currently on premium from a 3 months gift card with more than a month to go (till 25 October). I received another gift card (1 month) but I wanted to make sure that it'll add up 1 month to my current usage. So the question is: if I redeem this 1 ...

  • Newbie
  • I'm currently on premium from a 3 months gift card with more than a month to go (till 25 October). I received another gift card (1 month) but I wanted to make sure that it'll add up 1 month to my cur...
  • Emilia_8
  • Community Legend
  • 1198 Views
  • 1 replies
  • 0 likes
  • 1198 Views
  • 1 replies
  • 0 likes

Lost Hulu access with Spotify Prem. Subscription

PlanPremiumCountryUnited StatesDeviceAcer Aspire V5 Laptop (2013)Operating SystemWindows 10 My Question or IssueI have Spotify Premium with Hulu. Tonight the Hulu part of my subscription stopped working. The Hulu page wants me to sign up for a free t...

  • Casual Listener
  • Plan Premium Country United States Device Acer Aspire V5 Laptop (2013) Operating System Windows 10   My Question or Issue I have Spotify Premium with Hulu. Tonight the Hulu part of my ...
  • Billy-J
  • Spotify Star
  • 562 Views
  • 2 replies
  • 0 likes
  • 562 Views
  • 2 replies
  • 0 likes

[iOS][Subscription] Gift Card is Failing

I got a giftcard and the PIN is not working. I got the giftcard through reward link and have successfully used it for other sites but I don't understand why the giftcard isn't working now.

  • Casual Listener
  • I got a giftcard and the PIN is not working. I got the giftcard through reward link and have successfully used it for other sites but I don't understand why the giftcard isn't working now.
  • Billy-J
  • Spotify Star
  • 548 Views
  • 3 replies
  • 0 likes
  • iOS
    Subscription
  • 548 Views
  • 3 replies
  • 0 likes