Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 125410 Views
- 82 replies
- 10 likes
- 125410 Views
- 82 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14968 Views
- 27 replies
- 2 likes
- 14968 Views
- 27 replies
- 2 likes
Superuser Contribution I canceled the account and still charged
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
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- Spotify Legend
- 439 Views
- 1 replies
- 0 likes
- 439 Views
- 1 replies
- 0 likes
My student subscription changed to Premium
PlanStudent Premium changed to Premium without notice CountryFrance My Question or IssueI just saw in my bank app that Spotify charged me 9,99 euros (so the Premium tarif) without any notice and while I'm still a student. It's the second time it's ha...
- Plan Student Premium changed to Premium without notice Country France My Question or Issue I just saw in my bank app that Spotify charged me 9,99 euros (so the Premium tari...
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- Spotify Star
- 390 Views
- 1 replies
- 0 likes
- 390 Views
- 1 replies
- 0 likes
Cancel a plan
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 317 Views
- 1 replies
- 0 likes
- 317 Views
- 1 replies
- 0 likes
Superuser Contribution Premium not activating
PlanFreeCountryIndiaDevicePC/Redmi Note 7 ProOperating SystemWindows 11/Android 10 My Question or IssueI made a payment to activate premium, with the first month free. I have never had premium before. But when I finished billing, 2 INR was debited, b...
- Plan Free Country India Device PC/Redmi Note 7 Pro Operating System Windows 11/Android 10 My Question or Issue I made a payment to activate premium, with the first month free. I have...
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- Casual Listener
- 451 Views
- 2 replies
- 0 likes
- 451 Views
- 2 replies
- 0 likes
Superuser Contribution Subscription return
PlanPremium for studentsCountryCzech Republic My Question or IssueHello! So it happaned that I accidentally upgraded my student subscription to family subcription. Could you please undo this change, return my payment method and refund me the money. I...
- Plan Premium for students Country Czech Republic My Question or Issue Hello! So it happaned that I accidentally upgraded my student subscription to family subcription. Could you please u...
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- Moderator
- 437 Views
- 3 replies
- 0 likes
- 437 Views
- 3 replies
- 0 likes
Superuser Contribution Subscription
Spotify stole from me. I cancelled my subscription last month and spotify flat out stole from me. This is ridiculous. I better get my money back
- Spotify stole from me. I cancelled my subscription last month and spotify flat out stole from me. This is ridiculous. I better get my money back
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- Moderator
- 34776 Views
- 1 replies
- 0 likes
- 34776 Views
- 1 replies
- 0 likes
Superuser Contribution Sudden cancellation of my Duo Subscription
Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscription or removed her from our account. I did neither ...
- Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscript...
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- Newbie
- 1498 Views
- 2 replies
- 0 likes
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cancellationDuoPremiumSubscription
- 1498 Views
- 2 replies
- 0 likes
Upgrading from a mini plan to a one month plan
Hi so I just recently purchased the mini (1 week) plan on spotify but realised that I couldn’t download more than 30 songs AFTER the purchase. So without giving it a thought I bought the one month plan as well as it mentioned that in one month plan w...
- Hi so I just recently purchased the mini (1 week) plan on spotify but realised that I couldn’t download more than 30 songs AFTER the purchase. So without giving it a thought I bought the one month pl...
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- Spotify Star
- 595 Views
- 1 replies
- 0 likes
- 595 Views
- 1 replies
- 0 likes
Lost account
I was restarting my phone, and when I turned it back on and opened Spotify, I was logged out of my account. I have Spotify premium on my account, and I logged back into my account and all my songs were gone. It had reset to songs I had saved years ag...
- I was restarting my phone, and when I turned it back on and opened Spotify, I was logged out of my account. I have Spotify premium on my account, and I logged back into my account and all my songs we...
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- Regular
- 398 Views
- 2 replies
- 1 likes
- 398 Views
- 2 replies
- 1 likes
Wanting to upgrade account
I just recently paid for my premium account, but I was wanting to see about upgrading to the DUO account. Does anyone know if I were to upgrade, if I would be reimbursed for the $9.99 or would I just be out the $9.99 and charged the $12.99? It litera...
- I just recently paid for my premium account, but I was wanting to see about upgrading to the DUO account. Does anyone know if I were to upgrade, if I would be reimbursed for the $9.99 or would I just...
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- Spotify Star
- 297 Views
- 1 replies
- 0 likes
- 297 Views
- 1 replies
- 0 likes
Superuser Contribution Payment declined
“The payment failed. Please try again, or use a different payment method. Go to our support.” Whenever I’m trying to pay with my amex card . This error showing everytime. Does Spotify accept amex card? Country Bangladesh
- “The payment failed. Please try again, or use a different payment method. Go to our support.” Whenever I’m trying to pay with my amex card . This error showing everytime. Does Spotify...
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- Spotify Legend
- 1551 Views
- 5 replies
- 0 likes
- 1551 Views
- 5 replies
- 0 likes
Payment successful via google pay but spotify refuses to activate premium
Plan Premium Country India Device (iPhone) Operating System (iOS 12) My Question or Issue Like previous month this month too on 27th Aug i made a payment for Spotify premium via google pay. The amount was paid successfully and google says that its su...
- Plan Premium Country India Device (iPhone) Operating System (iOS 12) My Question or Issue Like previous month this month too on 27th Aug i made a payment for Spotify ...
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- Casual Listener
- 1307 Views
- 5 replies
- 0 likes
- 1307 Views
- 5 replies
- 0 likes
Superuser Contribution Anulowanie subskrypcji bez logowania na konto
Mam problem z subskrypcją konta, miałam wykupione konto premium na poprzednim koncie. Nie mogę się do niego zalogować ponieważ mój e-mail nie działa. Jak usunąć subskrypcje żeby nie pobierało mi pieniędzy na konto z którego nie mogę korzystać?
- Mam problem z subskrypcją konta, miałam wykupione konto premium na poprzednim koncie. Nie mogę się do niego zalogować ponieważ mój e-mail nie działa. Jak usunąć subskrypcje żeby nie pobierało mi pien...
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- Spotify Legend
- 4264 Views
- 1 replies
- 0 likes
- 4264 Views
- 1 replies
- 0 likes
Superuser Contribution como recuperar el usuario a traves de la tarjeta de credito
Buenas tardes Comunidad, les comento mi problema...Hace años contrate el servicio (que hasta el dia de hoy pago) con un correo que no recuerdo, actualmente tengo dos correos que uso y los dos tienen cuentas free distintas, pero al hacerla premium me ...
- Buenas tardes Comunidad, les comento mi problema... Hace años contrate el servicio (que hasta el dia de hoy pago) con un correo que no recuerdo, actualmente tengo dos correos que uso y los dos ...
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- Moderator
- 8147 Views
- 3 replies
- 0 likes
- 8147 Views
- 3 replies
- 0 likes
Superuser Contribution Why do I get adverts on Premium?
I thought by paying for Spotify the adverts would be removed (since this is what is advertised). My idea is that you do what you advertise.....and don't introduce adverts to Premium customers.
- I thought by paying for Spotify the adverts would be removed (since this is what is advertised). My idea is that you do what you advertise.....and don't introduce adverts to Premium customers.
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- Visitor
- 239 Views
- 2 replies
- 0 likes
- 239 Views
- 2 replies
- 0 likes
Unable to get premium on a new account.
PlanFreeCountryAustralia DeviceiPhone 12 My Question or IssueI have deactivated my old Spotify account as I wanted to start over fresh without having old recommendations. I created a new account (current one to post this) and linked it to my apple. W...
- Plan Free Country Australia Device iPhone 12 My Question or Issue I have deactivated my old Spotify account as I wanted to start over fresh without having old recommend...
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- Spotify Star
- 645 Views
- 3 replies
- 0 likes
- 645 Views
- 3 replies
- 0 likes
Superuser Contribution 3 month premium activated, but no premium
Plan: PremiumCountry: The Netherlands Device iPhone 12Operating SystemiOS 15.5 My Question or IssueStarted my 3 month free subscription yesterday. Paid via iDeal. Paid €0,01 and received it back from the bank (to verify the back account ). I have pr...
- Plan: Premium Country: The Netherlands Device iPhone 12 Operating System iOS 15.5 My Question or Issue Started my 3 month free subscription yesterday. Paid via iDeal....
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- Spotify
- 935 Views
- 3 replies
- 0 likes
- 935 Views
- 3 replies
- 0 likes
Superuser Contribution Prepaid Visa Cards wont work anymore
So I have been paying thru Paypal with a vanilla visa gift card for 3 months now after the free trial. But for some reason, it hasn't been working for this month and I know that I still have money on the card. Is Spotify not accepting prepaid cards a...
- So I have been paying thru Paypal with a vanilla visa gift card for 3 months now after the free trial. But for some reason, it hasn't been working for this month and I know that I still have ...
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- Moderator
- 1151 Views
- 1 replies
- 0 likes
- 1151 Views
- 1 replies
- 0 likes
Superuser Contribution Something went wrong. Please try again. Subscription
PlanFreeUnited States of America DeviceiPhone 12Operating SystemiOS 15.4.1 My Question or IssueHi! So, I’ve been planning on purchasing this free 3 month subscription for Spotify, but I wanted to drag it out as long as possible hence why I’m attempti...
- Plan Free United States of America Device iPhone 12 Operating System iOS 15.4.1 My Question or Issue Hi! So, I’ve been planning on purchasing this free 3 month subscription fo...
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- Spotify Legend
- 398 Views
- 3 replies
- 1 likes
- 398 Views
- 3 replies
- 1 likes
Superuser Contribution Pagamento
Olá, Bom dia ,Não estou conseguindo alterar minha forma de pagamento, pois troquei de cartão e minha conta já venceu e não estou conseguindo efetuar o pagamento, poderia me ajudar.Já entrei em todos os tipos de suporte mas não da certo para alterar o...
- Olá, Bom dia , Não estou conseguindo alterar minha forma de pagamento, pois troquei de cartão e minha conta já venceu e não estou conseguindo efetuar o pagamento, poderia me ajuda...
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- Moderator
- 640 Views
- 1 replies
- 0 likes
- 640 Views
- 1 replies
- 0 likes