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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19073 Views
  • 27 replies
  • 4 likes
  • 19073 Views
  • 27 replies
  • 4 likes

free 3 month trial

Plan: free 3 month trial Free/PremiumCountry USA DeviceiPhone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI registered my account to start the free 3 month trial and my bank account was billed $10 after registering.

  • Visitor
  •   Plan: free 3 month trial  Free/Premium Country USA    Device iPhone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I reg...
  • Loxer
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Can't Join Family Subscription

Family SubscriptionPremiumSpain Hi, My daughter is sharing with me and her sister 2 separate links so we can join the family plan, however, it does not work for either of us and we do live in the same house. Your assistance will be greatly appreciate...

  • Casual Listener
  • Family Subscription Premium Spain   Hi,   My daughter is sharing with me and her sister 2 separate links so we can join the family plan, however, it does not work for either of us and...
  • Maxim
  • Spotify Star
  • 307 Views
  • 3 replies
  • 0 likes
  • 307 Views
  • 3 replies
  • 0 likes

Superuser Contribution Adding a new payment method forced me to change subscription?

Recently i have a new card, so to extend my subscription i needed to add new payment method. When I pressed magic button "add payment method" for some reason they showed me that I'm going to buy premium for duo (even tho I had a student subscription)...

  • Casual Listener
  • Recently i have a new card, so to extend my subscription i needed to add new payment method.  When I pressed magic button "add payment method" for some reason they showed me that I'm going to b...
  • DemiBoiFrostt
  • Visitor
  • 1521 Views
  • 10 replies
  • 2 likes
  • 1521 Views
  • 10 replies
  • 2 likes

Premium duo

I’ve recently gotten premium duo but my hubby can’t download any song. It’s showing him on the account though. How do we fix? Thanks

  • Newbie
  • I’ve recently gotten premium duo but my hubby can’t download any song. It’s showing him on the account though. How do we fix? Thanks 
  • Bittencourt
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Freeze account?

Is it possible to freeze my account? Or if I over a period would just stop my premium account and just have a free account, would it still keep my playlists? So that I can go back to them a few months later?

  • Visitor
  • Is it possible to freeze my account? Or if I over a period would just stop my premium account and just have a free account, would it still keep my playlists? So that I can go back to them a few month...
  • Ximzend
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Payment

I would like to process my premium payment 

  • Newbie
  • I would like to process my premium payment 
  • Bittencourt
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

How can I gift 6 months of Premium to a friend in Canada?

I'm aware of gift cards for those in the US, but I need something that will work in Canada.

  • Visitor
  • I'm aware of gift cards for those in the US, but I need something that will work in Canada.
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Changing from Family to normal Premium

At the moment I‘m part of a family subscription but I want to change it to my own premium subscription. In my account settings I didn‘t saw the possibility to simply change the subscription Model. Do I Need to cancel it and start a new premium plan o...

  • Newbie
  • At the moment I‘m part of a family subscription but I want to change it to my own premium subscription.  In my account settings I didn‘t saw the possibility to simply change the subscription Mo...
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution hulu via spotify student not working

Plan: Student Free/Premium: Premium Country: USA DeviceMacBook Air My Question or Issue:Trying to activate my HULU subscription via Spotify Premium Students and it keeps giving me an error message after selecting "new to Hulu, create account".

  • Visitor
  •   Plan: Student  Free/Premium: Premium  Country: USA   Device MacBook Air     My Question or Issue: Trying to activate my HULU subscription via Spotify Premium...
  • Alex
  • Spotify Legend
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Superuser Contribution Update Payment Method Failed

PlanFamily PremiumCountry: IndonesiaDevice(iPhone 11, Samsung Galaxy A50s, Lenovo Laptop)Operating System(iOS 15, Android 11, Windows 11) My Question or IssueI wanted to update my payment details since my currently used card is expired. However, when...

  • Newbie
  • Plan Family Premium Country: Indonesia Device (iPhone 11, Samsung Galaxy A50s, Lenovo Laptop) Operating System (iOS 15, Android 11, Windows 11)   My Question or Issue I wanted to u...
  • Alex
  • Spotify Legend
  • 376 Views
  • 3 replies
  • 1 likes
  • 376 Views
  • 3 replies
  • 1 likes

Why can’t I change billing date?

Why isn’t there an easy way to change what date I receive the bill?I first have to unsubscribe, then wait and listen to annoying jingles and then re-subscribe and keep my fingers crossed it all works.Well, listening to catchy commercials isn’t an opt...

  • Newbie
  • Why isn’t there an easy way to change what date I receive the bill? I first have to unsubscribe, then wait and listen to annoying jingles and then re-subscribe and keep my fingers crossed it all wor...
  • Maxim
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cobro

Active plan el 15 de agosto y ese mismo día hice upgrade a plan familiar. Me debían cobrar hoy la diferencia de la tarifa y me la cobraron completa. Cómo solicito el reembolso del excedentePlanFree/PremiumCountryColombia DeviceSamsung a30Operating Sy...

  • Visitor
  • Active plan el 15 de agosto y ese mismo día hice upgrade a plan familiar. Me debían cobrar hoy la diferencia de la tarifa y me la cobraron completa. Cómo solicito el reembolso del excedente Plan Fr...
  • OscarDC
  • Moderator
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Primero tuve una suscripcion individual y me cambie a familiar y me cobraron mal.

Primero compre el spotify premium individual y los use unos meses, ya lo cambie a familiar y en la tarjeta me cobraron 1999 pero en mi suscripcion dise que tengo el plan individual.

  • Visitor
  • Primero compre el spotify premium individual y los use unos meses, ya lo cambie a familiar y en la tarjeta me cobraron 1999 pero en mi suscripcion dise que tengo el plan individual.
  • Jeremy
  • Spotify Legend
  • 1581 Views
  • 1 replies
  • 0 likes
  • 1581 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancel card payment

I want to cancel the charge to my card of a duo plan since I changed to a family plan but they continue to charge me the other plan

  • Visitor
  •   I want to cancel the charge to my card of a duo plan since I changed to a family plan but they continue to charge me the other plan
  • Kiril
  • Moderator
  • 1787 Views
  • 2 replies
  • 0 likes
  • 1787 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to pay for my subscription.

Hi, I work and live in Mainland China (Where Spotify isn't officially available), so I have a Hong kong Spotify account. is there a way to for me to pay for Spotify premium? All my other subscription services works perfectly with my credit card, my A...

  • Casual Listener
  • Hi,   I work and live in Mainland China (Where Spotify isn't officially available), so I have a Hong kong Spotify account. is there a way to for me to pay for Spotify premium?  All my...
  • Elena
  • Moderator
  • 574 Views
  • 3 replies
  • 0 likes
  • 574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Combine profiles

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc. Can I retrieve playlists from a deleted profile? I tried to update my payment method, current account is tied to a...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.   Can I retrieve playlists f...
  • Vasil
  • Moderator
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't renew premium

PlanFreeCountryNorway Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey! I've had Premium for students, for a while, but one day Spotify cancelled the automatic re...

  • Regular
  • Plan Free Country Norway   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey! I'...
  • Vasil
  • Moderator
  • 3254 Views
  • 8 replies
  • 0 likes
  • 3254 Views
  • 8 replies
  • 0 likes

Superuser Contribution Pay by vidafone cash

Dear allHow can i pay with vodafone cash not by my creditRegardsAcc.nourshaban

  • Visitor
  • Dear all How can i pay with vodafone cash not by my credit Regards Acc.nourshaban
  • OscarDC
  • Moderator
  • 1593 Views
  • 1 replies
  • 0 likes
  • 1593 Views
  • 1 replies
  • 0 likes