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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76245 Views
  • 27 replies
  • 5 likes
  • 76245 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43373 Views
  • 19 replies
  • 2 likes
  • 43373 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31398 Views
  • 17 replies
  • 3 likes
  • 31398 Views
  • 17 replies
  • 3 likes

Expat with same payment method but obviously different country, so cannot activate Spotify Account.

hello, i had a perfectly working premium account in belgium. When I moved to Malta, it was also functining since I kept my country in Spotify as Belgium. Now I would like to upgrade to a family account. In order for all users to have the same address...

  • Casual Listener
  • hello,  i had a perfectly working premium account in belgium. When I moved to Malta, it was also functining since I kept my country in Spotify as Belgium. Now I would like to upgrade to a famil...
  • Zen77
  • Casual Listener
  • 369 Views
  • 3 replies
  • 0 likes
  • 369 Views
  • 3 replies
  • 0 likes

One account in different countries

PlanPremium My Question or IssueHi all! I have a question. I've read few threads about using Spotify abroad, I do understand that I don't have to change the country as I am the Premium user so it all will work. BUT. The problem I'm having is the fact...

  • Casual Listener
  • Plan Premium   My Question or Issue Hi all! I have a question. I've read few threads about using Spotify abroad, I do understand that I don't have to change the country as I am the Premium u...
  • Agzie
  • Casual Listener
  • 1833 Views
  • 2 replies
  • 0 likes
  • Premium
    streaming
    Unlimited
  • 1833 Views
  • 2 replies
  • 0 likes

Superuser Contribution Effects in my account by changing country.

I’m soon gonna shift to another country and i was wondering if my account will get effected by that. What happens if i have a year subscription left when I shift? Do i have to pay again according to that country spotify rates?

  • Regular
  • I’m soon gonna shift to another country and i was wondering if my account will get effected by that. What happens if i have a year subscription left when I shift? Do i have to pay again according to ...
  • Katerina
  • Spotify Legend
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment Failure in the US

Hello, so I had my student discount set up and this month when I was supposed to be billed it said the transaction did not go through. This because I had no money in the account at the time. Now there is money in the account. Do I need to still updat...

  • Visitor
  • Hello, so I had my student discount set up and this month when I was supposed to be billed it said the transaction did not go through. This because I had no money in the account at the time. Now ther...
  • Petya
  • Community Legend
  • 504 Views
  • 2 replies
  • 0 likes
  • 504 Views
  • 2 replies
  • 0 likes

Superuser Contribution Discontinuing a pre paid premium plan

I have recently moved from India to United States. I had bought a long term pre paid premium plan while I was in India. However now that I have moved, I would like my library changed to the one available in the United States, but for that to happen m...

  • Visitor
  • I have recently moved from India to United States. I had bought a long term pre paid premium plan while I was in India. However now that I have moved, I would like my library changed to the one avail...
  • Petya
  • Community Legend
  • 659 Views
  • 2 replies
  • 0 likes
  • cancellation
    Subscription
  • 659 Views
  • 2 replies
  • 0 likes

Superuser Contribution Card canceled, waiting for new card

I'm on Spotify Premium. I had to cancel my payment card for security reasons and should get the new one early next week. In the meanwhile, my monthly Spotify payment is due and I received a message that I need to update my card details ASAP. How can ...

  • Visitor
  • I'm on Spotify Premium. I had to cancel my payment card for security reasons and should get the new one early next week. In the meanwhile, my monthly Spotify payment is due and I received a message t...
  • Petya
  • Community Legend
  • 594 Views
  • 2 replies
  • 0 likes
  • 594 Views
  • 2 replies
  • 0 likes

Superuser Contribution I’m using premium but not the admin, I’d like to keep my existing library and pay for my daughter as

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI accepted the invite to use premium on a family plan, I would like to keep my library and ge...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I accep...
  • Petya
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help please

PlanFree/PremiumCountryThe Netherlands Device(iPhone 11 Pro)Operating System(iOS 13.3.) My Question or Issue Money has been debited from the bank account but not for my current account. How can I find out which address this belongs to?

  • Casual Listener
  • Plan Free/Premium Country The Netherlands   Device (iPhone 11 Pro) Operating System (iOS 13.3.)   My Question or Issue   Money has been debited from the bank account but no...
  • Petya
  • Community Legend
  • 1272 Views
  • 2 replies
  • 0 likes
  • Account
  • 1272 Views
  • 2 replies
  • 0 likes

Superuser Contribution Your payment details and country doesn't match

I been trying to get a subscription on Spotify student premium. I got verified as a student but when it came for payment details after entering my credentials it pops up a message "your country and your payment details doesn't match" Please help I do...

  • Visitor
  • I been trying to get a subscription on Spotify student premium. I got verified as a student but when it came for payment details after entering my credentials it pops up a message "your country and y...
  • Petya
  • Community Legend
  • 546 Views
  • 2 replies
  • 0 likes
  • 546 Views
  • 2 replies
  • 0 likes

Google home mini Spotify offer

PlanPremiumCountryU.S. DeviceIPhone XR Operating System(iOS 13 My Question or IssueI ordered the google home mini as part of the promotion, but it was shipped to the wrong address and has since returned to the warehouse. Is there anyway I can have it...

  • Visitor
  • Plan Premium Country U.S.  Device IPhone XR  Operating System (iOS 13   My Question or Issue I ordered the google home mini as part of the promotion, but it was shipped to th...
  • Billy-J
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Link premium account

PlanPremiumCountryArgentinaDeviceSamsung J7 (2016)Operating SystemAndroid My Question or IssueHello everyone, i'm having a problem with my Spotify account.I suscribed to the Premium Plan, and later my daughter uninstalled Spotify on my phone.I downlo...

  • Visitor
  • Plan Premium Country Argentina Device Samsung J7 (2016) Operating System Android   My Question or Issue Hello everyone, i'm having a problem with my Spotify account. I suscribed to th...
  • Billy-J
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution College plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo my problem is I’m trying to set up a college premium account but I entered my college and ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So my p...
  • user-removed
  • Not applicable
  • 339 Views
  • 2 replies
  • 0 likes
  • 339 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Premium Student Account

PlanFreeCountryUnited StatesDeviceiPhone 7 My Question or IssueI tried creating a spotify premium account but I am getting this message: "Unfortunately, we couldn't confirm that you're a student.Please check your details and try again." I can see tha...

  • Visitor
  • Plan Free Country United States Device iPhone 7     My Question or Issue I tried creating a spotify premium account but I am getting this message:   "Unfortunately, we could...
  • Petya
  • Community Legend
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

Superuser Contribution I paid for a day premium. Money has been deducted from my account and I havent received the premium.

As the title says. I have seen the money deducted from my bank account have a statement saying payment went through. I havent received any confirmation from Spotify however, and no premium. The money has been deducted though and I like this solved. ...

  • Casual Listener
  • As the title says. I have seen the money deducted from my bank account have a statement saying payment went through. I havent received any confirmation from Spotify however, and no premium. The money...
  • Petya
  • Community Legend
  • 416 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 416 Views
  • 3 replies
  • 0 likes

Superuser Contribution My free trial stopped working and put me back to free

I got a free premium trial and all worked fine. Until this morning! I've been put back to free. Why? And how do I get it back? Geniet van Spotify Premium januari 03, 2020 Bestelnummer: 1248867777715105 Spotify Premium €0,00 3 maanden Totaal €0,00 Bet...

  • Casual Listener
  • I got a free premium trial and all worked fine. Until this morning! I've been put back to free. Why? And how do I get it back?     Geniet van Spotify Premium     &nb...
  • Mario
  • Spotify Legend
  • 403 Views
  • 6 replies
  • 0 likes
  • 403 Views
  • 6 replies
  • 0 likes

Premium Subscription Not Available

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't seem to subscribe using card, even though it shows in the list of subsciption types a...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't...
  • OneByBoo
  • Rising Star 4
  • 332 Views
  • 3 replies
  • 0 likes
  • 332 Views
  • 3 replies
  • 0 likes

Hulu and Spotify premium for students

PlanPremium- student CountryUSA Device Macbook Pro late 2016Operating System(iOS 10) My Question or IssueI've been using Hulu with my Spotify student account but today I opened Hulu and they're asking me to pay $5.99 to start my plan. There is also a...

  • Visitor
  • Plan Premium- student  Country USA   Device  Macbook Pro late 2016 Operating System (iOS 10)   My Question or Issue I've been using Hulu with my Spotify student account...
  • Billy-J
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Account charged but did not get premium service

PlanFree/PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 My Question or Issuehi. I bought the Spotify Premium family plan. My card got debited but I did not receive premium.I got a message on the...

  • Visitor
  •   Plan Free/Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10   My Question or Issue hi. I bought the Spotify Premium f...
  • Billy-J
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Justificatif d'abonnement annuel

PlanPremium FamilyCountryFrance My Question or IssueBonjour,Est-il possible de télécharger l'ensemble des factures d'une année d'un abonnement premium ? Ou d'obtenir un justificatif d'abonnement ? Le contexte de la demande est la demande d'une subven...

  • Casual Listener
  • Plan Premium Family Country France   My Question or Issue Bonjour, Est-il possible de télécharger l'ensemble des factures d'une année d'un abonnement premium ? Ou d'obtenir un justificati...
  • OneByBoo
  • Rising Star 4
  • 975 Views
  • 1 replies
  • 0 likes
  • 975 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Is there any way to get similar charts to "2019 Wrapped" ?

I gotta admit that im a huge stats fan, and every year is pure joy for me checking the "Year Wrap", is there any way that i can get similar stuff except once every year?

  • Casual Listener
  • I gotta admit that im a huge stats fan, and every year is pure joy for me checking the "Year Wrap", is there any way that i can get similar stuff except once every year?
  • Katerina
  • Spotify Legend
  • 867 Views
  • 5 replies
  • 0 likes
  • 867 Views
  • 5 replies
  • 0 likes