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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152330 Views

69 replies

10 likes

Premium for Family
  • 152330 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98338 Views

89 replies

4 likes

  • 98338 Views
  • 89 replies
  • 4 likes

Why isn’t Spotify not accepting my debit card as payment?

I’ve been trying to renew my subscription but it didn’t renew it. I had to cancel my subscription but now it won’t accept my debit card and says to choice a different payment method

Casual Listener

I’ve been trying to renew my subscription but it didn’t renew it. I had to cancel my subscription but now it won’t accept my debit card and says to choice a different payment method

Jose_M

Spotify Star

1119 Views

3 replies

0 likes

  • 1119 Views
  • 3 replies
  • 0 likes

Not able to claim subscription

i recently got 4 months premium as part of a deal in a purchase. This was from Argos and it said it was able to be claimed until Nov 2023. I had already had the 3 month trial but as I pretty much paid for that 4 months with my purchase, I should be a...

Visitor

i recently got 4 months premium as part of a deal in a purchase. This was from Argos and it said it was able to be claimed until Nov 2023. I had already had the 3 month trial but as I pretty much pai...

Luan

Spotify Star

634 Views

1 replies

0 likes

  • 634 Views
  • 1 replies
  • 0 likes

Superuser Contribution I added premium to my free account, and when I did that, I lost my playlists

I added premium to my free account, and when I did that, I lost my playlists. I guess I now have two separate accounts and I don’t know how to get back to my first account. When I try to do support, it’s like a circle that just keeps going round and ...

Visitor

I added premium to my free account, and when I did that, I lost my playlists. I guess I now have two separate accounts and I don’t know how to get back to my first account. When I try to do support, ...

AlejaR

Moderator

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Solved!! Got logged out from app after automatical renewal.

I got logged out of my Spotify app account when my trial ended, but it was automatically renewed and now I have to redownload all my playlist. Is this how it usually happens after subscription expires?

Casual Listener

I got logged out of my Spotify app account when my trial ended, but it was automatically renewed and now I have to redownload all my playlist. Is this how it usually happens after subscription expire...

Jose_M

Spotify Star

650 Views

3 replies

0 likes

  • 650 Views
  • 3 replies
  • 0 likes

renovación plan familiar

hola! llego un mensaje a correo de error de pago, y que no se pudo renovar el plan familiar…hago el cambio de tarjeta y me renovación fue exitosa pero a un plan INDIVIDUAL, cosa que yo quiero el familiar…no me deja cámbielo y pagar la diferencia AYUD...

Visitor

hola! llego un mensaje a correo de error de pago, y que no se pudo renovar el plan familiar…hago el cambio de tarjeta y me renovación fue exitosa pero a un plan INDIVIDUAL, cosa que yo quiero el fami...

Jose_M

Spotify Star

741 Views

1 replies

0 likes

  • 741 Views
  • 1 replies
  • 0 likes

Money still got deducted from bank account while I changed my subscription to free

I got a Samsung device 3 month free subscription on 25th September 2022 by giving access of standing instruction debit card. Before the subscription ends I changed my plan to free on 23rd December but still Rs 119 money got debited from my account on...

Newbie

I got a Samsung device 3 month free subscription on 25th September 2022 by giving access of standing instruction debit card. Before the subscription ends I changed my plan to free on 23rd December bu...

Jose_M

Spotify Star

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Payment went through on my card but I'm still being told that I need to pay for for subscription

PlanPremiumCountryUnited States Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI payed for my Spotify premium and had the money get withdrawn from my account on 12/...

Visitor

Plan Premium Country United States    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question o...

Jose_M

Spotify Star

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Solved!! Duo plan question

Hi HappyDee.I have had a similar issue.I have a duo plan but don't know how to send an invite ? I am not friendswith anyone on social media as o f yet.

Visitor

Hi HappyDee. I have had a similar issue. I have a duo plan but don't know how to send an invite ? I am not friends with anyone on social media as o f yet.

Jose_M

Spotify Star

2756 Views

18 replies

0 likes

  • 2756 Views
  • 18 replies
  • 0 likes

Solved!! How do I get the two months free duo?

I got a notification this morning saying I could get two moths duo for free. I wasn't sure if my girlfriend wanted it so I dismissed it for now and asked her. She's down to try it and maybe keep the plan going if she likes Spotify.. But now when I go...

Regular

I got a notification this morning saying I could get two moths duo for free. I wasn't sure if my girlfriend wanted it so I dismissed it for now and asked her.    She's down to try it and ...

Jose_M

Spotify Star

9248 Views

4 replies

1 likes

  • 9248 Views
  • 4 replies
  • 1 likes

Cambiar administrador de plan duo

El titular del plan dúo con el que cuento perdió su cuenta para acceder y no puede iniciar sesión en spotify, ¿hay alguna forma de que pueda ser yo el nuevo titular del plan?

Visitor

El titular del plan dúo con el que cuento perdió su cuenta para acceder y no puede iniciar sesión en spotify, ¿hay alguna forma de que pueda ser yo el nuevo titular del plan?

Luan

Spotify Star

1144 Views

1 replies

0 likes

  • 1144 Views
  • 1 replies
  • 0 likes

Solved!! spotify gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I redeem 2 or more codes the months add up?

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue If I re...

vaajy

Roadie

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscribe to premium duo in Quebec

Hi, i want to subscribe to spotify premium duo without the free trial, is there a way to do it ? Im in Quebec so i can't subscribe to premium with a free trial. Thank you !

Newbie

Hi, i want to subscribe to spotify premium duo without the free trial, is there a way to do it ? Im in Quebec so i can't subscribe to premium with a free trial. Thank you !  

Alex

Spotify Legend

894 Views

6 replies

1 likes

  • 894 Views
  • 6 replies
  • 1 likes

Superuser Contribution i keep trying to buy the 3 month premium deal for 9.99 but both devices and payment types don't work

PlanPremium 3 months for 9.99Country Devicechromebook and pixel phoneOperating Systemchrome os, android os i've tried to buy the plan on my phone and on my laptop... and both ways aren't working.. i've even tried different payment methods.. it just s...

Casual Listener

  Plan Premium 3 months for 9.99 Country   Device chromebook and pixel phone Operating System chrome os, android os   i've tried to buy the plan on my phone and on my laptop....

AlejaR

Moderator

4812 Views

16 replies

2 likes

Payment
Subscription
  • 4812 Views
  • 16 replies
  • 2 likes

Superuser Contribution desactivacion de cuenta

desactivaron mi cuenta, no entiendo porque si se hice el cargo correspondiente a la tarjeta obviamente me cobraron y después de tres días desactivaron mi cuenta....ayuda!!!PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 20...

Visitor

desactivaron mi cuenta, no entiendo porque si se hice el cargo correspondiente a la tarjeta obviamente me cobraron y después de tres días desactivaron mi cuenta....ayuda!!! Plan Free/Premium Count...

Vasil

Moderator

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium account stopped working

I’ve had Spotify premium for over a year and it all of a sudden stopped working. I’ve paid in full every month and I’m not sure why it stopped. I have a long car ride tomorrow and would love to have it working again

Newbie

I’ve had Spotify premium for over a year and it all of a sudden stopped working. I’ve paid in full every month and I’m not sure why it stopped. I have a long car ride tomorrow and would love to have ...

Eni

Moderator

763 Views

4 replies

1 likes

  • 763 Views
  • 4 replies
  • 1 likes

Solved!! Premium familiy

We have 2 premium Duo accounts.1 for me and my wife, and 1 for my kids.I like to combine this into a premium family.But how does this work?Do we have to cancel all duo's?And will my kids lose their music if we do this?It's not really clear to me.

Casual Listener

We have 2 premium Duo accounts. 1 for me and my wife, and 1 for my kids. I like to combine this into a premium family. But how does this work? Do we have to cancel all duo's? And will my kids lo...

AdamDamon

Community Legend

1007 Views

5 replies

0 likes

  • 1007 Views
  • 5 replies
  • 0 likes

Spotify Student, Hulu activation

PlanStudent PremiumCountryUSDeviceHp LaptopOperating SystemWindows My Question or IssueI reactivate my Spotify student account. Showtime has never given me issues. But, Hulu has. Last year I went through the proper avenue to log into my pre-existing ...

Newbie

Plan Student Premium Country US Device Hp Laptop Operating System Windows   My Question or Issue I reactivate my Spotify student account. Showtime has never given me issues. But, Hulu ...

Jose_M

Spotify Star

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Subscription

good morning. I wanted to know. I have a premium subscription. but I want to change to a family one, if I have already paid the premium, should I wait for the next month?

Casual Listener

good morning. I wanted to know. I have a premium subscription. but I want to change to a family one, if I have already paid the premium, should I wait for the next month?

Jose_M

Spotify Star

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Account subscription

I originally had the family plan for R99, but all of a sudden I lost my entire playlist. I have gotten a new subscription for R59.99, but I am still paying for the first account

Visitor

I originally had the family plan for R99, but all of a sudden I lost my entire playlist. I have gotten a new subscription for R59.99, but I am still paying for the first account

Jose_M

Spotify Star

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes