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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67699 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132816 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68669 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251714 Views
155 replies
13 likes
So basically my ex moved out and she had a google home here that my Spotify account was attached to. Now, whenever she says "Hey google play this-or-that" it will use my Spotify account to play this-or-that. When I am in my account settings on the Sp...
So basically my ex moved out and she had a google home here that my Spotify account was attached to. Now, whenever she says "Hey google play this-or-that" it will use my Spotify account to ...
Newbie
2577 Views
4 replies
0 likes
I have been charged for premium and I don’t have premium I just use the free subscription how do I go about getting my money back please
I have been charged for premium and I don’t have premium I just use the free subscription how do I go about getting my money back please
Moderator
249 Views
1 replies
0 likes
i have paid my subscription but still after 24 hours of logging in and out i cannot access premiumPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or ...
i have paid my subscription but still after 24 hours of logging in and out i cannot access premium Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) O...
Spotify Star
237 Views
1 replies
0 likes
It took money from my card but I can’t use premium
It took money from my card but I can’t use premium
Spotify Star
375 Views
1 replies
0 likes
I had renewed from sheerid 2 months before my student plan expired, but this month my plan was over and when I looked at my card history, I saw that money was withdrawn from another plan. I want a refund of the overcharged money. Student premium plan...
I had renewed from sheerid 2 months before my student plan expired, but this month my plan was over and when I looked at my card history, I saw that money was withdrawn from another plan. I w...
Spotify Star
284 Views
1 replies
0 likes
Hello, Myself and my two teenagers, each have our own FREE account. I would like to setup and pay for a Premium Duo account while I remain on my existing FREE account. Is this possible? That is, can I be a plan manager for a Premium Duo account, invi...
Hello, Myself and my two teenagers, each have our own FREE account. I would like to setup and pay for a Premium Duo account while I remain on my existing FREE account. Is this po...
Spotify Star
293 Views
1 replies
0 likes
PlanFree/PremiumCountryUkraineDevice(PC, Galaxy S20FE)Operating System(Android, Windows 11) My Question or IssueHow do i get my money back for subscription (i wanted to test free permium and after cancel it and if buy the student one, but forgot and ...
Plan Free/Premium Country Ukraine Device (PC, Galaxy S20FE) Operating System (Android, Windows 11) My Question or Issue How do i get my money back for subscription (i wanted to test ...
Spotify Star
371 Views
3 replies
0 likes
I am a Premium Member for a Long Time i have two spotify account one is free and one is premium So on free account there is available to download individual songs and playlist and on my premium account there is no option to download individual song e...
I am a Premium Member for a Long Time i have two spotify account one is free and one is premium So on free account there is available to download individual songs and playlist and on my premium accou...
Spotify Star
318 Views
1 replies
0 likes
Plan - DuoCountry - IndiaDevice - IPhone 11 Operating system - IOS 16.1.1 My Question or Issue - Last year I was using Spotify Premium (individual account) for music. But this year I figured I’ll get the Duo plan to share it with my brother. My curre...
Plan - Duo Country - India Device - IPhone 11 Operating system - IOS 16.1.1 My Question or Issue - Last year I was using Spotify Premium (individu...
Spotify Star
728 Views
5 replies
0 likes
I DO NOT HAVE A SPOTIFY ACCOUNT.... I am being CHARGED TWICE A MONTH for a spotify that I DO NOT HAVE...There isn't a number to call for help. I had to create an account just to get help from chat and I still haven't gotten help... THIS IS FRAUD........
I DO NOT HAVE A SPOTIFY ACCOUNT.... I am being CHARGED TWICE A MONTH for a spotify that I DO NOT HAVE... There isn't a number to call for help. I had to create an account just to get help...
Moderator
16260 Views
9 replies
1 likes
Gerät IPhone 13 ProIOS 16,1Premium-KontoProblem ist: Habe ein neues Handy, da ich zu lange im Ausland bin kann ich mich nicht mehr anmelden über die App?
Gerät IPhone 13 Pro IOS 16,1 Premium-Konto Problem ist: Habe ein neues Handy, da ich zu lange im Ausland bin kann ich mich nicht mehr anmelden über die App?
Spotify Star
411 Views
1 replies
0 likes
I have subscribed for Premium plan for years, everything was good. But earlier this month, it was cancelled, and I also lost my playlists, although I have already paid for it (it was clearly stated on my bank account).
I have subscribed for Premium plan for years, everything was good. But earlier this month, it was cancelled, and I also lost my playlists, although I have already paid for it (it was clearly stated o...
Spotify Star
711 Views
5 replies
0 likes
Geen van de onderstaande informatie is vereist. Hoe meer u echter verstrekt, hoe gemakkelijker het voor ons zal zijn om te proberen te helpen.PlanGratis/PremiumLand Apparaat(iPhone 8, Samsung Galaxy 9, Macbook Pro eind 2016)Besturingssysteem(iOS 10, ...
Geen van de onderstaande informatie is vereist. Hoe meer u echter verstrekt, hoe gemakkelijker het voor ons zal zijn om te proberen te helpen. Plan Gratis/Premium Land Apparaat (iPhone 8...
Spotify Star
260 Views
1 replies
0 likes
My bank account is being charged for premium but im not a premium user, so i cant cancel a payment as its only able to be done through you, i cant change my subscription because i dont have one and now im down money for a service im not getting.
My bank account is being charged for premium but im not a premium user, so i cant cancel a payment as its only able to be done through you, i cant change my subscription because i dont have one and n...
Spotify Legend
639 Views
5 replies
2 likes
PlanPremiumCountry us Device samsung My Question or Issue I was charged for the duo plan after I had changed it back to premuim several times and want my money back for this extra they're charging me since i dont want nor need there duo plan
Plan Premium Country us Device samsung My Question or Issue I was charged for the duo plan after I had changed it back to premuim several times and want my money back for th...
Spotify Legend
305 Views
1 replies
0 likes
Hey there, I'm new to Spotify. I received a code for a 3 month free premium trial from Microsoft rewards. I created a Spotify account (used the "use google account" option) and then activated the trial. The payment method I used was SOFORT. Everythin...
Hey there, I'm new to Spotify. I received a code for a 3 month free premium trial from Microsoft rewards. I created a Spotify account (used the "use google account" option) and then activate...
Spotify Star
1824 Views
1 replies
0 likes
Country: Israel My Question or Issue:I had a student premium account, and I moved to my family account as a user(i am not the paying member)I didn't cancel my premium account before I joined the family account, and now I can't cancel itWill I still b...
Country: Israel My Question or Issue: I had a student premium account, and I moved to my family account as a user(i am not the paying member) I didn't cancel my premium account bef...
Spotify Star
745 Views
1 replies
0 likes
PlanStudent PremiumCountryIndia Operating SystemWindows 10 My Question or IssueI have a Spotify student plan and student id verified account (till September 2023) and i bought family plan but still when i view my account its showing student plan acti...
Plan Student Premium Country India Operating System Windows 10 My Question or Issue I have a Spotify student plan and student id verified account (till September 2023) and i bo...
Casual Listener
861 Views
4 replies
0 likes
PlanPremiumCountryThe NetherlandsDeviceiPhone 12Operating SystemiOS 16My Question or IssueI canceled my Premium account that I had through one of your telecom partners (KPN) because I want to join Premium Family. It looks like KPN canceled my subscri...
Plan Premium Country The Netherlands Device iPhone 12 Operating System iOS 16 My Question or Issue I canceled my Premium account that I had through one of your telecom partners (KPN) because...
Spotify Star
390 Views
1 replies
0 likes
Hi All, I am currently on a yearly plan but wanted to change to Duo plan.May I know wat will happen to my advance payment? Will it be forfeited or pro rated in the next billing?
Hi All, I am currently on a yearly plan but wanted to change to Duo plan. May I know wat will happen to my advance payment? Will it be forfeited or pro rated in the next billing?
Community Legend
480 Views
1 replies
0 likes
