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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

70296 Views

31 replies

2 likes

Account
  • 70296 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

155563 Views

69 replies

10 likes

Premium for Family
  • 155563 Views
  • 69 replies
  • 10 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

silmhirsch

Casual Listener

304779 Views

168 replies

13 likes

  • 304779 Views
  • 168 replies
  • 13 likes

Pague y me dice que no se puede procesar. Me cobraron 485Ars

Pague vi el movimiento en mi cuenta bancaria. pero cuando veo me envian un mensaje que no se proceso el pago Exijo una explicacion!

Visitor

Pague vi el movimiento en mi cuenta bancaria. pero cuando veo me envian un mensaje que no se proceso el pago Exijo una explicacion!

Jose_M

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

My premium is paused even though the Spotify duo is paid for

My brother changed our Spotify plans to Spotify duo and it works perfectly fine on my Chromebook I got premium on it and everything but for my phones it says premium paused, and the only way it will let me use it is if I click a Spotify link then I c...

Visitor

My brother changed our Spotify plans to Spotify duo and it works perfectly fine on my Chromebook I got premium on it and everything but for my phones it says premium paused, and the only way it will ...

Jose_M

Spotify Star

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Free Account add Gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a 3 month Premium tial going and also received a gift card for Christmas. The followin...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Jose_M

Spotify Star

1221 Views

1 replies

0 likes

free trial
Gift Card
redeem
  • 1221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por qué no me dieron los 3 meses gratis en mi plan individual?

Accedí por primera vez a comprar premium individual donde la oferta era por 3 meses gratis pero me cobraron al instante

Visitor

Accedí por primera vez a comprar premium individual donde la oferta era por 3 meses gratis pero me cobraron al instante

Vasil

Moderator

1038 Views

1 replies

0 likes

  • 1038 Views
  • 1 replies
  • 0 likes

Superuser Contribution Je n'arrive pas à m'abonner sur Spotify depuis longtemps.

Bonjour, depuis plus d'un mois que chaque jour j'essaie de m'abonner sur Spotify et je n'y arrive pas c'est GIGA chiant, j'espère au moins que je ne suis pas débitée, Trouvez moi une solution s'il vous plaît

Visitor

Bonjour, depuis plus d'un mois que chaque jour j'essaie de m'abonner sur Spotify et je n'y arrive pas c'est GIGA chiant, j'espère au moins que je ne suis pas débitée, Trouvez moi une solution s'il vo...

Elena

Moderator

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

I am constantly being charged for an account that was supposed to be free.

I check to see if I have any receipt for money taken, there is none. How are you talking funds with out a card on file

Visitor

I check to see if I have any receipt for money taken, there is none. How are you talking funds with out a card on file

Billy-J

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

spotify keeps giving me the free spotify but won't show my duo premium

i'm unable to access anything premium users can. like i cant pick my songs on my playlists, i cant skip, or pick songs. i've signed out and redownload but it's not fixing anything and my next payment isn't till january.

Visitor

i'm unable to access anything premium users can. like i cant pick my songs on my playlists, i cant skip, or pick songs. i've signed out and redownload but it's not fixing anything and my next payment...

Billy-J

Spotify Star

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Возрат средства

Я сегодня отменил подписку Премиум и хочу возрат средства

Casual Listener

Я сегодня отменил подписку Премиум и хочу возрат средства

Billy-J

Spotify Star

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

No customer service - unable to change country

I am unable to change my country from Austria to the USA and update my payment details. Whenever I try to update my subscription it fails. There is no customer support at all, which surprised me from a company like Spotify.

Visitor

I am unable to change my country from Austria to the USA and update my payment details. Whenever I try to update my subscription it fails. There is no customer support at all, which surprised me from...

Billy-J

Spotify Star

262 Views

1 replies

1 likes

  • 262 Views
  • 1 replies
  • 1 likes

Solved!! I have 2 six month vouchers - and i put them both in now before I lose one?

I was given 2 x 6 month premium subscriptions for christmas - will i get 12 months if i enter both sets of details today. I'd probably lose a one if I wait 6months...

Visitor

I was given 2 x 6 month premium subscriptions for christmas - will i get 12 months if i enter both sets of details today. I'd probably lose a one if I wait 6months...

Billy-J

Spotify Star

660 Views

1 replies

0 likes

  • 660 Views
  • 1 replies
  • 0 likes

can i pay for spotify premium with a prepaid visa giftcard

it keeps on giving me an error message whnever i try to buy spotify premium with my visa giftcard.

Casual Listener

it keeps on giving me an error message whnever i try to buy spotify premium with my visa giftcard.

Billy-J

Spotify Star

3793 Views

1 replies

2 likes

  • 3793 Views
  • 1 replies
  • 2 likes

Can’t upgrade to premium

I am trying to sign up for premium again and previously used a free trial. Spotify keeps showing the free trial which I can’t sign up for again and there is no option to just upgrade without the special trial offer! Arrrrgh!

Visitor

I am trying to sign up for premium again and previously used a free trial. Spotify keeps showing the free trial which I can’t sign up for again and there is no option to just upgrade without the spec...

Billy-J

Spotify Star

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Списало средства за подписку, отменил сразу её. Возможно вернуть средства?

Списало средства за подписку, отменил сразу её. Возможно вернуть средства?

Newbie

Списало средства за подписку, отменил сразу её. Возможно вернуть средства?

Bohda

Casual Listener

566 Views

2 replies

0 likes

  • 566 Views
  • 2 replies
  • 0 likes

pagamento duplicado

eu havia cancelado o plano e veio me cobrando duas vezes, o plano de 19,90 e o familia

Visitor

eu havia cancelado o plano e veio me cobrando duas vezes, o plano de 19,90 e o familia

Bittencourt

Spotify Star

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

I cancelled premium and I don’t have it currently but I was charged

I was charged for a month of premium by Spotify (I have proof) but I don’t have premium on my account and it has still taken the money out of my bank

Visitor

I was charged for a month of premium by Spotify (I have proof) but I don’t have premium on my account and it has still taken the money out of my bank

Bittencourt

Spotify Star

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium duo- no access

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am not able to use Premium duo, paid by my husband. It shows free account only. How to acce...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am no...

Vasil

Moderator

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes