Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
72457 Views
19 replies
98 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
135772 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
76280 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
260882 Views
156 replies
13 likes
My Question or IssueHELP! I bought gift cards with the intention of gifting a year of Spotify to a FAMILY. I very clearly saw the $99 gift cards for a Year of Premium for an individual (which I avoided). I also saw DOLLAR VALUE gift cards for Spotify...
My Question or Issue HELP! I bought gift cards with the intention of gifting a year of Spotify to a FAMILY. I very clearly saw the $99 gift cards for a Year of Premium for an individu...
Roadie
390 Views
1 replies
0 likes
Plan 3 month individual plan for Rupees 119 Free/Premium Premium Country India Device Realme X3 Operating System Android 12 I used my RuPay card to pay for the 1 month premium individual plan currently offering a 3 month subscription for the same amo...
Plan 3 month individual plan for Rupees 119 Free/Premium Premium Country India Device Realme X3 Operating System Android 12 I used my ...
Casual Listener
585 Views
2 replies
0 likes
PlanFreeCountryPoland DeviceGoogle chromeOperating SystemWindows 10 My Question or IssueHello, I'm trying to start the premium 3 month free trial and I pay with paypal and I get this error message : "We weren’t able to set up preapproved payments at ...
Plan Free Country Poland Device Google chrome Operating System Windows 10 My Question or Issue Hello, I'm trying to start the premium 3 month free trial and I pay with paypal...
Moderator
291 Views
1 replies
0 likes
Free/PremiumPlanCountry Belgium Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGeachte, Ik was reeds jarenlang abonnee op SPOTIFY.Ik wens nog steeds een abonnement ...
Free/Premium Plan Country Belgium Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Moderator
355 Views
1 replies
0 likes
Hi! I was subscribed to premium individual and it was a 1 year subscription. About 3 months were left for my subscription when i bought the premium family. But now my account section in the website still shows premium individual and im not able to ac...
Hi! I was subscribed to premium individual and it was a 1 year subscription. About 3 months were left for my subscription when i bought the premium family. But now my account section in the website s...
Spotify Legend
1097 Views
5 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
299 Views
2 replies
0 likes
PlanFree/PremiumCountry Device late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My Payment was taken out but I didn't want the premium service, I want a refund and to cancel Spotify
Plan Free/Premium Country Device late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My Payment was taken out but I didn't ...
Moderator
360 Views
1 replies
0 likes
I have the right country, payment info, and sufficient funds. I'm wondering if my account may have been accidentally flagged.
I have the right country, payment info, and sufficient funds. I'm wondering if my account may have been accidentally flagged.
Moderator
557 Views
3 replies
0 likes
PlanSubscribed for premium duo, but spotify gave me premium individual CountryBrazil Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Samsung galaxy s21Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssueI subsc...
Plan Subscribed for premium duo, but spotify gave me premium individual Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung galaxy s21 Operating Sys...
Spotify Star
465 Views
3 replies
0 likes
PlanIndividual Premium switching to Family PremiumCountryCanadaMy Question or IssueMy son received gift cards for Spotify. We already have a Family Premium plan. I cannot redeem the code on Family as it is only for Individual.If he joins as an indivi...
Plan Individual Premium switching to Family Premium Country Canada My Question or Issue My son received gift cards for Spotify. We already have a Family Premium plan. I cannot redeem...
Community Legend
482 Views
1 replies
0 likes
I would like to avail the 4months of Premium service free and I am from India.When I entered my UPI details, it prompts for Autopay message where it says I would be charged 450 Rs upfront.My question is what if I dont like Spotify premium during my f...
I would like to avail the 4months of Premium service free and I am from India. When I entered my UPI details, it prompts for Autopay message where it says I would be charged 450 Rs upfront. My ques...
Visitor
4074 Views
5 replies
1 likes
Hello , I signed up yesterday evening and took the 3 months free trial and the payment method was my bank account. 10 cents were immediately deducted from my account and until now ( which is more than ten hours later ) the app still shows the upgrade...
Hello , I signed up yesterday evening and took the 3 months free trial and the payment method was my bank account. 10 cents were immediately deducted from my account and until now ( which is m...
Spotify Star
270 Views
1 replies
0 likes
My Question or IssueHi,I got an email offering 3 months free, but it says I have already had a free trial. I don't think I have had any free trial. How do I check if I have already had the free trial?thanks
My Question or Issue Hi, I got an email offering 3 months free, but it says I have already had a free trial. I don't think I have had any free trial. How do I check if I have already had the free t...
Moderator
275 Views
1 replies
0 likes
I'm trying to subscribe to premium solo, but it says that I'm "not eligible for this plan"? How can I subscribe then?!
I'm trying to subscribe to premium solo, but it says that I'm "not eligible for this plan"? How can I subscribe then?!
Spotify Star
280 Views
1 replies
0 likes
I live in Turkey and a month ago I paid for a premium subscription for 1 year - until November 3, 2023. I paid the premium in Turkey. Now I have come to the USA and will stay here for 9 months. Yes, I know I can use premium in any country, but my que...
I live in Turkey and a month ago I paid for a premium subscription for 1 year - until November 3, 2023. I paid the premium in Turkey. Now I have come to the USA and will stay here for 9 mon...
Spotify Star
360 Views
1 replies
0 likes
Plan/PremiumCountryKazakhstan Device(iPhone 7)Operating System(iOS 13) My Question or Issue
Plan /Premium Country Kazakhstan Device (iPhone 7) Operating System (iOS 13) My Question or Issue
Spotify Star
292 Views
1 replies
0 likes
My Question or Issue I bought a $30 Spotify gift card and want to redeem it for premium. When I put in the code it says it’s invalid. How can I activate my card if the cashier did not activate it?
My Question or Issue I bought a $30 Spotify gift card and want to redeem it for premium. When I put in the code it says it’s invalid. How can I activate my card if the cashier ...
Visitor
15993 Views
2 replies
1 likes
Plan: PremiumCountry: Argentina My Question or IssueSe vencio mi tarjeta de credito, me dieron de baja el servicio premium. Intente contratar nuevamente y me rechaza todas las tarjetas, tanto credito (Visa y Mastercard) y debito (Visa)
Plan: Premium Country: Argentina My Question or Issue Se vencio mi tarjeta de credito, me dieron de baja el servicio premium. Intente contratar nuevamente y me rechaza todas las tarje...
Visitor
972 Views
6 replies
0 likes
se irval years ago around october 2018 (not sure the exact year but month should be correct) there was a promo where ifyou had a spotify permium account you could get hulu for free and it was a very short promo but recently i missed a payment due to ...
se irval years ago around october 2018 (not sure the exact year but month should be correct) there was a promo where ifyou had a spotify permium account you could get hulu for free and it was a very ...
Spotify Legend
318 Views
1 replies
0 likes
PlanPremiumCountryColombia Device(iPhone 13)Operating System(iOS 10) My Question or IssueI actived my premium plan starting november and the promo I got in the moment was two months spotify free, I supposed to get my first payment on January, why I'm...
Plan Premium Country Colombia Device (iPhone 13) Operating System (iOS 10) My Question or Issue I actived my premium plan starting november and the promo I got in the...
Spotify Legend
1140 Views
1 replies
0 likes
