PS4, Windows10 Asus Gaming Laptop, Samsung Galaxy S7
Windows 10, PS4 OS, Android 8.0.0
My Question or Issue
It won't accept my update details whenever I use Prepaid Vanilla visa cards. My subscription expires, I get a new card and can't update new card's info, always get an error.
Hey @biggbonger, and welcome to the community.
Hope you're doing great!
Can you try this using a different browser or incognito mode? If that doesn't help, please send me a screenshot of the error message being shown (make sure to hide sensitive info when posting to the community).
Let me know how this goes 🙂
Gotcha! Also, are you trying to pay for Premium for Students or Premium for Family - or just regular Premium?
Keep me updated 🙂
I'm very happy to hear that you got this issue fixed! If you need any more help, or have any questions, you can always reply back here - or you can start up a new thread and the community.
Have a nice day 🙂
Great question! A few possible reasons this may have happened including:
If you'd like to try again - I'd recommend following these steps to see if they help resolve your issue 🙂
Ah, that makes sense!
Cards used for a Premium subscription need to be suitable for recurring payments. Since your Visa representative said the card doesn't support recurring payments - you won't be able to use the card for Premium.
I hope this helps! 🙂
You're very welcome! 🙂
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