Help Wizard

Step 1


Account doesn’t accept my payments

Account doesn’t accept my payments

I have two accounts. One is deabm and the other manueldeabe. 


both were premium


i tried changing the credit card and none is accepted. I did all things suggested in your page and I also checked with the bank and credit card company many times.


i continue receiving the same message. There was a problem with your payment

1 Reply

Hey @Manueldeabe, and welcome to the community. 

Hope you’re doing great! 


What happens when you try to process payment, or update your details? If there is an error message, please send me a screenshot (hide sensitive info before posting to the community).


Also, try using a different browser or incognito mode. 


Keep me posted 🙂

Billy-JSpotify Star
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