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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132049 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66429 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
248534 Views
152 replies
13 likes
PlanFreeCountryPolandDeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, me and my fiance have diffrent adress but still we want to buy Spotify Family is this possible?
Plan Free Country Poland Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, me and my fiance have diffrent adress but still we want to buy S...
Community Legend
686 Views
1 replies
0 likes
PlanFreeCountryTurkeyDeviceSamsung Galaxy S6Operating SystemAndroid My Question or IssueSo i tried to upgrade from a free account to a family one but spotify somehow rejected my card the 4 times i tried ( even though my card had more money needed tha...
Plan Free Country Turkey Device Samsung Galaxy S6 Operating System Android My Question or Issue So i tried to upgrade from a free account to a family one but spotify somehow ...
Not applicable
1736 Views
2 replies
0 likes
Olá, recebi o e-mail confirmando o pagamento conforme anexo. Ainda aparece como Free[Imagem]
Olá, recebi o e-mail confirmando o pagamento conforme anexo. Ainda aparece como Free [Imagem]
Spotify Star
769 Views
5 replies
0 likes
PlanPremium for Family/Premium for StudentsCountryCanada My Question or IssueFor the past 3 months, I have been charged $4.99/month (the premium for students rate). However, I am currently on a premium for family plan, which is charged through my sis...
Plan Premium for Family/Premium for Students Country Canada My Question or Issue For the past 3 months, I have been charged $4.99/month (the premium for students rate). However, I am cur...
Spotify Star
382 Views
1 replies
0 likes
PremiumMexicoiPhone 7 PlusiOS 12.1.4 I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card still works perfect. What I can do?
Premium Mexico iPhone 7 Plus iOS 12.1.4 I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card stil...
Community Legend
512 Views
1 replies
0 likes
PlanFamily PremiumCountryUSDeviceiPhone and DesktopOperating SystemWindows 10 My Question or IssueThis morning I tried opening Spotify and it is saying that I do not have an account. I was charged for my premium account a week ago and everything was ...
Plan Family Premium Country US Device iPhone and Desktop Operating System Windows 10 My Question or Issue This morning I tried opening Spotify and it is saying that I do not have an ...
Spotify Star
401 Views
3 replies
0 likes
I PlanPremium CountryThe NetherlandsDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have verified my student account since September 2018 but I am still charged to this day the full Premium price. I have already c...
I Plan Premium Country The Netherlands Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have verified my student a...
Community Legend
419 Views
3 replies
0 likes
PlanPremiumCountryPhilippinesDeviceSamsung A9 2018Operating SystemAndroid Oreo My Question or IssueAttached is a screenshot from my IG. I just want to confirm if this is legit? Thank you
Plan Premium Country Philippines Device Samsung A9 2018 Operating System Android Oreo My Question or Issue Attached is a screenshot from my IG. I just want to confirm if this is...
Community Legend
282 Views
1 replies
0 likes
Hello there, I've got a few issues with my Spotify account and subscription. I've been using the service for a few years now without problems on a Premium Account. I noticed on my last credit card statement that I was charged more last month.I see th...
Hello there, I've got a few issues with my Spotify account and subscription. I've been using the service for a few years now without problems on a Premium Account. I noticed on my l...
Community Legend
299 Views
1 replies
0 likes
I opened my spotify and the following pop showed up, I always used the PREMIUM & also paid every month due my phone operator. Now I moved from luxembourg to Thailand and I cancelled my phone abonement. I need to change the paimenent settings, but eve...
I opened my spotify and the following pop showed up, I always used the PREMIUM & also paid every month due my phone operator. Now I moved from luxembourg to Thailand and I cancelled my p...
Spotify Legend
332 Views
2 replies
0 likes
PlanFree/PremiumCountry TurkeyDevice(iPhone 5S,Pc)Operating System(Windows 10) My Question or Issue I just bought premium and it took my money.But now it says your payment has not taken.
Plan Free/Premium Country Turkey Device (iPhone 5S,Pc) Operating System (Windows 10) My Question or Issue I just bought premium and it took my money.But now it sa...
Spotify Legend
522 Views
2 replies
0 likes
I recently started my free trial for 1 month Spotify premium .I have relogged in multiple times in the app but it still shows the premium tab also the download feature works .On the website it states this :"your premium member ship will automatically...
I recently started my free trial for 1 month Spotify premium . I have relogged in multiple times in the app but it still shows the premium tab also the download feature works . On the website it st...
Spotify Legend
1010 Views
2 replies
0 likes
I received an email today saying that my premium had been cancelled whenever I did not authorise this at all
I received an email today saying that my premium had been cancelled whenever I did not authorise this at all
Roadie
439 Views
1 replies
0 likes
PlanPremiumCountryIndiaDevice(Nokia 8.1)Operating System(Android pie) My Question or IssueMost of the songs are missing in India.. please make available regional as well as international songs ASAP.
Plan Premium Country India Device (Nokia 8.1) Operating System (Android pie) My Question or Issue Most of the songs are missing in India.. please make available regional as wel...
Roadie
287 Views
1 replies
1 likes
Hi,I purchased a Yearly Subscription in May of 2018. I would like to renew my subscription without waiting till the last minute. So here is my question. If I buy a yearly subscription today in March of 2019, will my subscription begin in May of 2019 ...
Hi, I purchased a Yearly Subscription in May of 2018. I would like to renew my subscription without waiting till the last minute. So here is my question. If I buy a yearly subscription today in Marc...
Casual Listener
595 Views
2 replies
0 likes
PlanFamily PremiumCountryBrazilDeviceMacBook Pro, Moto G4, Asus Zenfone 4Operating SystemOSX, Android My Question or IssueTenho uma conta Premium Familia, porém estou recebendo mensagens para virar premium, fui olhar minha fatura e não houve cobrança...
Plan Family Premium Country Brazil Device MacBook Pro, Moto G4, Asus Zenfone 4 Operating System OSX, Android My Question or Issue Tenho uma conta Premium Familia, porém estou receben...
Spotify Star
372 Views
3 replies
0 likes
I sold my iPod this year because Spotify Premium was so useful and convenient that I wanted to use nothing but it. I tried google music before this but I felt that it didn't hold up to spotify. Now I think I'm changing my mind. It is ridiculous that ...
I sold my iPod this year because Spotify Premium was so useful and convenient that I wanted to use nothing but it. I tried google music before this but I felt that it didn't hold up to spotify. &nbs...
Casual Listener
978 Views
2 replies
3 likes
PlanPremiumCountry India DeviceAndroid Phone, LaptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue A lot of songs are greyed out.So i thought it must be because of the region problem but later i found out that songs in m...
Plan Premium Country India Device Android Phone, Laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue A lot of songs are greyed...
Spotify Star
40004 Views
9 replies
0 likes
Hello, I was late with my premium account payment, I tried to change the card data to pay, but always gets error. Help
Hello, I was late with my premium account payment, I tried to change the card data to pay, but always gets error. Help
Community Legend
311 Views
1 replies
0 likes
PlanFree/PremiumCountry Not FixedDevicePixel XLOperating System Android Oreo My Question or Issue I am from India but am always on the move. My job involves living and working in various countries. Could I take premium in country and enjoy premium be...
Plan Free/Premium Country Not Fixed Device Pixel XL Operating System Android Oreo My Question or Issue I am from India but am always on the move. My job involv...
Community Legend
1041 Views
10 replies
0 likes
