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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

77238 Views

31 replies

2 likes

Account
  • 77238 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Iva

Moderator

160711 Views

71 replies

10 likes

Premium for Family
  • 160711 Views
  • 71 replies
  • 10 likes

Solved!! Clarification on gift card + 30 day trial

Hello, I am planning to buy a 1 Month Spotify gift card. However, I’ve been reading online and I discovered people had to fill in their credit card details after adding in the gift card so that they would then get the free trial. As I am a student wh...

Casual Listener

  Hello, I am planning to buy a 1 Month Spotify gift card. However, I’ve been reading online and I discovered people had to fill in their credit card details after adding in the gift card so th...

Maxim

Spotify Star

1725 Views

1 replies

0 likes

  • 1725 Views
  • 1 replies
  • 0 likes

If I cancel Premium

I want to switch to the Vodafone X Phone plan which includes Spotify premium but this required me to cancel the premium I already have. Will I lose all my song and playlist if I do this it will they just only be available offline?

Newbie

I want to switch to the Vodafone X Phone plan which includes Spotify premium but this required me to cancel the premium I already have. Will I lose all my song and playlist if I do this it will they ...

Maxim

Spotify Star

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Google Home Mini not offered for Family Plan Members

Canada / British Columbia My Question or IssueHi, there's a promotion offering a Google Home mini for new and existing clients: https://www.spotify.com/ca-en/googlehome/offer/ However, when trying to redeem it, it asks me to subscribe again. Even so,...

Newbie

Canada / British Columbia   My Question or Issue Hi, there's a promotion offering a Google Home mini for new and existing clients: https://www.spotify.com/ca-en/googlehome/offer/  ...

Slyfoxx66

Newbie

403 Views

1 replies

2 likes

  • 403 Views
  • 1 replies
  • 2 likes

Subscription changed to free

Plan:Premium Country:Germany Device:All Issue: I had my spotify account change from Premium to free couple of days ago, i am paying through Playstation which is withdrawn automatically from my bank account, i tried to logout and login again but nothi...

Casual Listener

Plan: Premium   Country: Germany   Device: All   Issue:   I had my spotify account change from Premium to free couple of days ago, i am paying through Playstation which...

Nico

Community Legend

600 Views

3 replies

0 likes

  • 600 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't Redeem Free Google Home Mini

PlanPremium for FamilyCountryUSA DeviceMacbook Pro Early 2013Operating SystemMacOS My Question or Issue I'm a current family plan owner and have been for at least a year now. However I'm trying to redeem the offer for the free google home mini and I ...

Casual Listener

Plan Premium for Family Country USA   Device Macbook Pro Early 2013 Operating System MacOS   My Question or Issue  I'm a current family plan owner and have been for at least...

TomLegend

Spotify Legend

32302 Views

58 replies

7 likes

  • 32302 Views
  • 58 replies
  • 7 likes

I have student plan and they charged me 9.99

I’ve always had my student plan and now this month they charged me 9.99 and I don’t know why...

Newbie

I’ve always had my student plan and now this month they charged me 9.99 and I don’t  know why...  

Branckeuls

Newbie

4976 Views

2 replies

1 likes

  • 4976 Views
  • 2 replies
  • 1 likes

Solved!! S10 free offer not working

Country USA DeviceGalaxy S10 Operating SystemAndroid My Question or Issue I recently got an S10 and I am trying tying to sign up for the 6 month free trial. The first time I tried I used PayPal as my building information and at the end it spotify app...

Casual Listener

  Country  USA    Device Galaxy S10   Operating System Android    My Question or Issue   I recently got an S10 and I am trying tying to sign up for...

Dandandat

Casual Listener

1153 Views

2 replies

0 likes

  • 1153 Views
  • 2 replies
  • 0 likes

Google home

Why is it you can only get the Google home with a premium plan and not a family premium plan??

Newbie

Why is it you can only get the Google home with a premium plan and not a family premium plan??

Drawed

Casual Listener

369 Views

1 replies

1 likes

  • 369 Views
  • 1 replies
  • 1 likes

Subscription Changed to free??

I am using an iPhone X Max on the latest iOS. When I first started using sprint I also started paying for Spotify premium. I’ve had Spotify premium for 10 years and it was working fine just a week ago. When I logged in now My subscription has changed...

Visitor

I am using an iPhone X Max on the latest iOS. When I first started using sprint I also started paying for Spotify premium. I’ve had Spotify premium for 10 years and it was working fine just a week ag...

Billy-J

Spotify Star

371 Views

1 replies

1 likes

  • 371 Views
  • 1 replies
  • 1 likes

Superuser Contribution Starbucks Partner Charged Anyway

I am a Starbucks partner and signed up for the free premium through Starbucks. I linked my already existing account, which had previously been on the paid premium subscription. The premium showed up on my pay statements, and I was paying taxes on the...

Newbie

I am a Starbucks partner and signed up for the free premium through Starbucks. I linked my already existing account, which had previously been on the paid premium subscription.    The pre...

Katerina

Spotify Legend

2059 Views

1 replies

0 likes

  • 2059 Views
  • 1 replies
  • 0 likes

Premium canceled early?

Trẻ chậm phát triển nên ăn gì – Sự phát triển trí thông minh ở trẻ phụ thuộc vào 3 yếu tố: chế dộ dinh dưỡng, di truyền (do gene) và sự rèn luyện, học tập, môi trường sống. Bổ sung dinh dưỡng từ thực phẩm là một trong những cách thiết thực nhất giúp ...

Newbie

Trẻ chậm phát triển nên ăn gì – Sự phát triển trí thông minh ở trẻ phụ thuộc vào 3 yếu tố: chế dộ dinh dưỡng, di truyền (do gene) và sự rèn luyện, học tập, môi trường sống. Bổ sung dinh dưỡng từ thực...

A_Musicophile

Community Legend

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

My gift card code isn’t working

PlanPremiumCountry DeviceiPhone XOperating System My Question or IssueI’ve tried everything but my gift card isn’t working.

Newbie

Plan Premium Country   Device iPhone X Operating System   My Question or Issue I’ve tried everything but my gift card isn’t working.

Bethany_Dawn

Community Legend

521 Views

1 replies

1 likes

  • 521 Views
  • 1 replies
  • 1 likes

As s current Spotify Premium user, can i add Hulu?

PlanPremiumCountry: USAOperating SystemWindows 10My Question or IssueIf i am a current Spotify premium user, am i eligible for the free Hulu add on?

Newbie

  Plan Premium Country: USA Operating System Windows 10 My Question or Issue If i am a current Spotify premium user, am i eligible for the free Hulu add on?

Bethany_Dawn

Community Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Was being charged $5.99 for premium, then signed up for Hulu ("on us"), now $9.99

PlanPremiumCountryUSA Device Operating SystemWindows 7 My Question or IssueCurrently being charged $4.99/month for Premium (being an early subscriber to Spotify). Logged into my account online, and was shown an "activate Hulu" notice. I then checked ...

Newbie

Plan Premium Country USA   Device   Operating System Windows 7   My Question or Issue Currently being charged $4.99/month for Premium (being an early subscriber to Spotify)....

A_Musicophile

Community Legend

809 Views

1 replies

0 likes

  • 809 Views
  • 1 replies
  • 0 likes

Me cobran doble suscripción y solo tengo una cuenta

Hola, desde hace 3 meses contraté Spotify Premium pero me han hecho el cargo doble Ya cancelé el servicio porque no pude solucionar el tema

Newbie

Hola, desde hace 3 meses contraté Spotify Premium pero me han hecho el cargo doble 😞 Ya cancelé el servicio porque no pude solucionar el tema    

Brunelicia

Community Legend

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Compre una tarjeta de regalo, y no puedo canjearla

El día de hoy compre una tarjeta de regalo de Spotify, al querer ingresarla esta me marca que es invalida, no se que hacer al respecto y neceisto ayuda para solucionar este problema

Newbie

El día de hoy compre una tarjeta de regalo de Spotify, al querer ingresarla esta me marca que es invalida, no se que hacer al respecto y neceisto ayuda para solucionar este problema 

Brunelicia

Community Legend

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

SMART subscription in Student discount help

I tried using the Student discount premium using my SMART mobile number, and sent me a message that “I have successfully charged with 0 pesos” What does this mean? I wanted to subscribe to the 75 pesos subscription in Student Discount but after all t...

Casual Listener

I tried using the Student discount premium using my SMART mobile number, and sent me a message that “I have successfully charged with 0 pesos” What does this mean? I wanted to subscribe to the 75 pes...

aleccc

Casual Listener

527 Views

4 replies

0 likes

  • 527 Views
  • 4 replies
  • 0 likes

Spotify charges my removed account

I removed my Spotify account thinking it would also remove my subscription, but it didn't. So now I cant remove the subscription and Spotify keeps charging me.

Casual Listener

I removed my Spotify account thinking it would also remove my subscription, but it didn't. So now I cant remove the subscription and Spotify keeps charging me. 

nyfhvö

Casual Listener

569 Views

2 replies

0 likes

  • 569 Views
  • 2 replies
  • 0 likes

Student Discount Not Applied

Hello! So I've been trying to downgrade from the premium family plan to the student discount plan because I no longer have anyone on my spotify family plan and I have my student status verified. I'm basically overpaying for nothing. Although some pos...

Newbie

Hello!  So I've been trying to downgrade from the premium family plan to the student discount plan because I no longer have anyone on my spotify family plan and I have my student status verifie...

OneByBoo

Roadie

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes