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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129360 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
58438 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
234355 Views
144 replies
13 likes
PlanFree/PremiumCountryEstoniaDevice(iPhone Operating System(iOS 10)My Question or IssueHello! I got a premium for 6.99€, but it didn't work. I checked the status of my subscription only to see that I still have the free version. Money's gone. So I b...
Plan Free/Premium Country Estonia Device (iPhone 😎 Operating System (iOS 10) My Question or Issue Hello! I got a premium for 6.99€, but it didn't work. I checked the status of my subscripti...
Spotify Legend
289 Views
1 replies
0 likes
My Question or Issue I recently checked my bank statement and noticed that I was charged on the 22nd of January 2019, then again today (24th January 2019). Both times money was deducted from my account. Why was I double charged if the payment went th...
My Question or Issue I recently checked my bank statement and noticed that I was charged on the 22nd of January 2019, then again today (24th January 2019). Both times money was deducte...
Spotify Legend
925 Views
2 replies
0 likes
I upgraded my regular paid subscription to a family plan and now my family is on the plan however I am being charged monthly for a regular account (9.99) and a family account (14.99) . How can I get the regular account to stop being charged to my cre...
I upgraded my regular paid subscription to a family plan and now my family is on the plan however I am being charged monthly for a regular account (9.99) and a family account (14.99) . How can I...
Spotify Legend
300 Views
1 replies
0 likes
PlanPremiumCountry CanadaDevice Samsung Galaxy 7Operating System My Question or Issue Last month my payment was 9.99, however after getting a new card and getting a failed payment attempt I had to change to a family account for 5$ more after updating...
Plan Premium Country Canada Device Samsung Galaxy 7 Operating System My Question or Issue Last month my payment was 9.99, however after getting a new card and gettin...
Spotify Legend
530 Views
2 replies
0 likes
Plan spotify family Pays FRANCE Appareil PC, iphone Système d'exploitation ios 12.1.2 Ma Question ou le problème bonsoir j'ai pris l'abonnement spotify famille, j'ai inviter les membres de ma famille, les mails ont ete acceptés et basculer vers un li...
Plan spotify family Pays FRANCE Appareil PC, iphone Système d'exploitation ios 12.1.2 Ma Question ou le problème bonsoir j'ai pris l'abonnement s...
Spotify Legend
1269 Views
1 replies
0 likes
PlanPremiumCountry Device(iPhone SE)Operating System(iOS 1,) My Question or IssueI was informed that I have to change my payment details. I forgot to do so, and my student subcription was cancelled. Now I tried to change payment details and I can't d...
Plan Premium Country Device (iPhone SE) Operating System (iOS 1,) My Question or Issue I was informed that I have to change my payment details. I forgot to do so, and my stude...
Community Legend
554 Views
3 replies
0 likes
PlanPremiumCountry USDeviceIpod Operating SystemiOS 10 (or the most recent update) My Question or Issue I recieved an e-mail saying my spotify account couldn't be paid. I tried following the steps and re-entering my information but it kept taking me ...
Plan Premium Country US Device Ipod Operating System iOS 10 (or the most recent update) My Question or Issue I recieved an e-mail saying my spotify account ...
Community Legend
363 Views
3 replies
0 likes
PlanPremiumCountry U.S.DeviceMoto e5 playOperating SystemAndroid version 8.0.0 My Question or Issue I use a prepaid Walmart credit card to pay for Spotify. My purchase history for the card shows that on 1/15/19 I was charged for my subscription. Yet ...
Plan Premium Country U.S. Device Moto e5 play Operating System Android version 8.0.0 My Question or Issue I use a prepaid Walmart credit card to pay for Spotify. My purch...
Community Legend
397 Views
1 replies
0 likes
PlanPremiumCountryBelgium DeviceiPhone 6My Question or Issue Hi, I have been paying Spotify from my bank account linked to my Paypal account (so not a credit card). I changed banks and want to pay Paypal from the bank acocunt that is linked to Paypal...
Plan Premium Country Belgium Device iPhone 6 My Question or Issue Hi, I have been paying Spotify from my bank account linked to my Paypal account (so not a credit card). I...
Casual Listener
5028 Views
6 replies
0 likes
7PlanSamsung galaxyAndroid My Question or Issue How do i get my money back from these thieves
7Plan Samsung galaxy Android My Question or Issue How do i get my money back from these thieves
Spotify Star
427 Views
3 replies
0 likes
PlanPremiumCountryUSA, Washington DC My Question or Issue I received the below email from no-reply@spotify.com stating they are applying a ~$1 Iowa tax to my premium account. I don't live in Iowa and my account has no billing ties to that state. I li...
Plan Premium Country USA, Washington DC My Question or Issue I received the below email from no-reply@spotify.com stating they are applying a ~$1 Iowa tax to my premium accoun...
Casual Listener
3092 Views
6 replies
0 likes
I already renewed my student premium account and was verified using student email address. Why am I being charged for $9.99 AGAIN!? I already addressed this issue after the first over charge and received a refund of $5. SPOTIFY, I shouldn't have to a...
I already renewed my student premium account and was verified using student email address. Why am I being charged for $9.99 AGAIN!? I already addressed this issue after the first over charge and...
Community Legend
374 Views
1 replies
0 likes
Can someone help me please, my account is being charged with a district of columbia tax but I live in the US and have no clue as to why it would think that I'm in a different country and would like to fix itPlanPremiumCountry US
Can someone help me please, my account is being charged with a district of columbia tax but I live in the US and have no clue as to why it would think that I'm in a different country and would like t...
Casual Listener
3539 Views
11 replies
1 likes
PlanoPremiumPaísBrasilDispositivoMoto x4Sistema operacionalAndroid Minha pergunta ou problemaHoje alterei a forma de pagamento da minha conta premium, e apareceu uma cobrança de R$ 10,00 reais no no meu cartão de credito. Espero que esse valor seja e...
Plano Premium País Brasil Dispositivo Moto x4 Sistema operacional Android Minha pergunta ou problema Hoje alterei a forma de pagamento da minha conta premium, e apareceu uma cobrança...
Spotify Star
386 Views
2 replies
1 likes
TNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry GERMANY Deviceiphone7, 6, Alexa, etc Operating System My Question or Issue Today I switched from premium to fami...
TNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country GERMANY Device iphone7, 6, Alexa, etc&nb...
Spotify Star
414 Views
1 replies
0 likes
Hello, I have subsribed my account to special promotion Premium Spotify registered till December 31st 2018 which was written will be charged by 0.99EUR per month for 3 months, but I was charged 5.99EUR, which is normal not promoted price and I dont a...
Hello, I have subsribed my account to special promotion Premium Spotify registered till December 31st 2018 which was written will be charged by 0.99EUR per month for 3 months, but I was char...
Spotify Star
302 Views
1 replies
0 likes
PlanPremiumCountry USADeviceIrrelevantOperating Systemsimilarly irrelevant My Question or Issue My payments fail when using my AMEX card. I will not go back to using PayPal. This issue has been around for at least four years based on my cursory searc...
Plan Premium Country USA Device Irrelevant Operating System similarly irrelevant My Question or Issue My payments fail when using my AMEX card. I will not go back to usin...
Casual Listener
2031 Views
4 replies
2 likes
I tried the 99p for 3 months trial and it ends next month. Yet suddenly 2 months in I was unable to listen to downloaded songs now all of a sudden I have been logged out of my account on all devices and am unable to log back in as it says my account ...
I tried the 99p for 3 months trial and it ends next month. Yet suddenly 2 months in I was unable to listen to downloaded songs now all of a sudden I have been logged out of my account on all devices ...
Community Legend
5476 Views
3 replies
0 likes
PlanPremium for familyCountry LithuaniaDeviceHuawei P20 LiteOperating SystemEmui 8.0 My Question or Issue So on the ninth day of month i get a bill to pay for the premium but this month my mom changed her bank account card cause the old one expired, ...
Plan Premium for family Country Lithuania Device Huawei P20 Lite Operating System Emui 8.0 My Question or Issue So on the ninth day of month i get a bill to pay f...
Casual Listener
1004 Views
6 replies
0 likes
PlanStudent/PremiumCountryGermany My Question or Issue Hello,I had a student account and I got an 60 € gift-card. I activated the card to prevent it from decaying. Result is, that I'm having a 6 Month premium account instead of my Student account. Wh...
Plan Student/Premium Country Germany My Question or Issue Hello, I had a student account and I got an 60 € gift-card. I activated the card to prevent it from decaying. Result...
Spotify Star
257 Views
1 replies
0 likes
