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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14971 Views
  • 27 replies
  • 2 likes
  • 14971 Views
  • 27 replies
  • 2 likes

Superuser Contribution Memberships

I used to have a year-long membership and my card expired. I redid the payment and the year-long option is no longer available. What happened?

  • Newbie
  • I used to have a year-long membership and my card expired. I redid the payment and the year-long option is no longer available. What happened?
  • Peter
  • Spotify Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Problem with subscription

PlanPremiumCountry TurkeyDeviceLG G3 D855Operating SystemAndroid 9 My Question or Issue I paid for my monthly Premium payment in 24th Dec. 2018. It's been around ten days and Spotify started to say "Payment failed" when i open the app. It tries to re...

  • Casual Listener
  • Plan Premium Country  Turkey Device LG G3 D855 Operating System Android 9   My Question or Issue  I paid for my monthly Premium payment in 24th Dec. 2018. It's been around te...
  • OneByBoo
  • Roadie
  • 550 Views
  • 7 replies
  • 0 likes
  • 550 Views
  • 7 replies
  • 0 likes

Premium issues

PlanPremiumCountry TunisiaDeviceiPhone 6 / PCOperating SystemiOS 12 / Windows10 My Question or IssueHi,My name is Issam and am here to ask you guys if it's possible to pay the Premium pass with the local currency,i mean, since am from Tunisia and i l...

  • Newbie
  • Plan Premium Country  Tunisia Device iPhone 6 / PC Operating System iOS 12 / Windows10   My Question or Issue Hi, My name is Issam and am here to ask you guys if it's possible ...
  • OneByBoo
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Premium>Family help?

PlanFree>Free trial?>Premium>FamilyCountry USADeviceiPhone 6Operating SystemiOS 12My Question or Issue Two days ago my mom finally let me upgrade to premium because I had revieved the e-mail about the $0.99 deal (I was a couple days late I realized b...

  • Newbie
  • Plan Free>Free trial?>Premium>Family Country  USA Device iPhone 6 Operating System iOS 12 My Question or Issue  Two days ago my mom finally let me upgrade to premium becau...
  • Keanu_C
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Can someone help me with changing my billing account (Dutch)

Plan: PremiumCountry: NetherlandsDevice: LaptopOperating System: Windows 10 My Question or Issue:I have opened an extra bankaccount at ABN AMRO for my fixed costs.When i try to change my billingaccount at Spotify it does not recognise this extra bank...

  • Newbie
  • Plan: Premium Country: Netherlands Device: Laptop Operating System: Windows 10   My Question or Issue: I have opened an extra bankaccount at ABN AMRO for my fixed costs. ...
  • OneByBoo
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

3mos for $0.99 promo plus gift cards

PlanPremiumCountry CanadaDeviceOnePlus 6Operating SystemAndroid Pie My Question or Issue I'm currently on a 3mos for $0.99 promo, and received some Spotify gift cards for Christmas. When I try to redeem them I get warned that I will be ineligible for...

  • Newbie
  • Plan Premium Country  Canada Device OnePlus 6 Operating System Android Pie   My Question or Issue   I'm currently on a 3mos for $0.99 promo, and received some Spotify gift c...
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps charging my bank account.

PlanNoneCountry UruguayDeviceMoto X PlayOperating Systemmarshmallow My Question or IssueHi, I'd like someone to help me please, it's been 2 months I cancelled my spotify premium service, and I keep on getting the charge on my credit card, can someone...

  • Casual Listener
  • Plan None Country  Uruguay Device Moto X Play Operating System marshmallow   My Question or Issue Hi, I'd like someone to help me please, it's been 2 months I cancelled my spotify...
  • Peter
  • Spotify Legend
  • 4954 Views
  • 9 replies
  • 0 likes
  • 4954 Views
  • 9 replies
  • 0 likes

Solved!! I have seen adverts offering Premium for £9:99 for year via a third party is this ligit?

PlanPREMIUMCountry UkDevicePIXEL 2Operating SystemANDROID My Question or IssueI have seen adverts on social media offering Spotify Premium for £9:99 for the year via, what appears to be third parry supply. How ligitimate are these offers?

  • Newbie
  • Plan PREMIUM Country  Uk Device PIXEL 2 Operating System ANDROID   My Question or Issue I have seen adverts on social media offering Spotify Premium for £9:99 for the year via, wh...
  • Maxim
  • Spotify Star
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Trying to un-link Rogers account

PlanPremium through RogersCountryCanada My Question or Issue I spent an hour and half on the online chat and phone with Rogers trying to disconnect my two accounts, only to continually be told I have to go through Spotify to do so, and when going to ...

  • Newbie
  •   Plan Premium through Rogers Country Canada     My Question or Issue  I spent an hour and half on the online chat and phone with Rogers trying to disconnect my two accoun...
  • Maxim
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 339 Views
  • 1 replies
  • 0 likes

Being charged for Premium account after cancelled and went on family plan over a year ago.

My husband and I both had Premium and went to a Family account. We recently discovered that he is still being charged for the Premium plan that we changed to a Family plan over a year ago. How do we get our money back? This is a very frustrating way ...

  • Visitor
  • My husband and I both had Premium and went to a Family account. We recently discovered that he is still being charged for the Premium plan that we changed to a Family plan over a year ago. How do we ...
  • user-removed
  • Not applicable
  • 278 Views
  • 2 replies
  • 0 likes
  • 278 Views
  • 2 replies
  • 0 likes

Multiple Problems Upgrading from Premium to Family Plan

USAPremium plan > Family Plan We just switched to the family plan so we could move from one user to four in our household > two adults and two kids. I've set up emails for our kids and have run into multiple problems. With one email I set up a free a...

  • Casual Listener
  • USA Premium plan > Family Plan   We just switched to the family plan so we could move from one user to four in our household > two adults and two kids. I've set up emails for our kids a...
  • NicoleCT
  • Casual Listener
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

Will I lose my playlists if I cancel Premium?

PlanFree/PremiumCountry USA My Question or IssueHi, will I lose my playlists, followers or will anything change if I go back to free Spotify? Will I be able to listen to any song I want, any time or will it just shuffle songs and not let me skip song...

  • Newbie
  • Plan Free/Premium Country   USA  My Question or Issue Hi, will I lose my playlists, followers or will anything change if I go back to free Spotify? Will I be able to listen to any son...
  • OneByBoo
  • Roadie
  • 8008 Views
  • 1 replies
  • 0 likes
  • 8008 Views
  • 1 replies
  • 0 likes

My Spotify premium isn’t working.

My Subscription is free, although I had bought a gift card and used the premium from the gift card for my premiumCountry AustraliaDevice(iPhone6)Operating System(iOS 10) My Question or Issue I used the Spotify gift card from my local supermarket and ...

  • Regular
  • My Subscription is free, although I had bought a gift card and used the premium from the gift card for my premium Country  Australia Device (iPhone6) Operating System (iOS 10)   My ...
  • OneByBoo
  • Roadie
  • 712 Views
  • 10 replies
  • 0 likes
  • Premium
  • 712 Views
  • 10 replies
  • 0 likes

Hola, necesito ayuda!

Hola necesito ayuda tenia premium pero a la hora de realizar el pago no se efectuo cancele mi suscripcion pense que era ese el problema ahora quiero volver a pagar premium me me dice lo mismo que algo anda mal con mi proveedor de pagos

  • Newbie
  • Hola necesito ayuda tenia premium pero a la hora de realizar el pago no se efectuo cancele mi suscripcion pense que era ese el problema ahora quiero volver a pagar premium me me dice lo mismo que alg...
  • Luke
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Premium

Hello, I had a premium subscription, change password because I suspected that unknown listened to my account. Now I have no premium anymore? Without free? Why? I have paid once this month ?! Grateful for answers.Sincerely,Maria Andreasson

  • Newbie
  • Hello, I had a premium subscription, change password because I suspected that unknown listened to my account. Now I have no premium anymore? Without free? Why? I have paid once this month ?! Grateful...
  • Luke
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Gift Card

I bought a gift card 3 days ago. My premium was about to expired, so i bought the gift card and when i enter the pin everything was ok. My Premium was going to expired on this 8/25/17. Todays when i try to listen some music the premium was cancelled ...

  • Newbie
  • I bought a gift card 3 days ago. My premium was about to expired, so i bought the gift card and when i enter the pin everything was ok. My Premium was going to expired on this 8/25/17. Todays when i ...
  • Luke
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Je n'arriver à prendre un abonnement.

Salut ! J'ai essayer de renouvler mon abonnement sportify mais j'ai rentré fois la date d'expiration de ma carte. Et mainenant ça me dit contacter le fournisseur de carte

  • Casual Listener
  • Salut !   J'ai essayer de renouvler mon abonnement sportify mais j'ai rentré fois la date d'expiration de ma carte. Et mainenant ça me dit contacter le fournisseur de carte 😞
  • Luke
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

I wanted to make a premium account

I wanted to make a premium account, but always when I write the card details it appears that he is on a bad day and speaks for a new form of payment, but everything is fine with my card. What can I do?

  • Newbie
  • I wanted to make a premium account, but always when I write the card details it appears that he is on a bad day and speaks for a new form of payment, but everything is fine with my card. What can I d...
  • Luke
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes