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Please see below the most popular frequently asked questions.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12054 Views
  • 24 replies
  • 2 likes
  • 12054 Views
  • 24 replies
  • 2 likes

Charged after cancellation

PlanFreeCountry New ZealandDevice(Samsung Galaxy S8, Custom built PC)Operating System(Android Oreo, Windows 10) My Question or Issue I have an issue with Spotify, I am still being charged every month for premium when I have deactivated it. I have thr...

  • Casual Listener
  • Plan Free Country  New Zealand Device (Samsung Galaxy S8, Custom built PC) Operating System (Android Oreo, Windows 10)   My Question or Issue  I have an issue with Spoti...
  • Jose_M
  • Spotify Star
  • 547 Views
  • 3 replies
  • 1 likes
  • scammed
  • 547 Views
  • 3 replies
  • 1 likes

Superuser Contribution I Cant Link Hulu to my Spotify Account

PlanPremiumCountry DeviceMultipleOperating SystemMultiple My Question or Issue When trying to link my Spotify Premium account to Hulu, there is no "Link Hulu account" button in my spotify account overview, nor is there any sort of button on my hulu a...

  • Newbie
  • Plan Premium Country   Device Multiple Operating System Multiple   My Question or Issue  When trying to link my Spotify Premium account to Hulu, there is no "Link Hulu accoun...
  • Jemi
  • Spotify Legend
  • 843 Views
  • 3 replies
  • 0 likes
  • 843 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Two separate student plans vs. 1 family plan

PlanFamily PremiumCountry US My Question or Issue Hello, my wife and I are both students, so we qualify for the student promo of $5/mo., with access to Hulu and Showtime. Currently, I have a Premium Family Plan, at the rate of $15/mo., which does *no...

  • Newbie
  • Plan Family Premium Country  US   My Question or Issue   Hello, my wife and I are both students, so we qualify for the student promo of $5/mo., with access to Hulu and Show...
  • Guido
  • Spotify Legend
  • 1432 Views
  • 1 replies
  • 0 likes
  • 1432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini Code Redeemed

PlanFamilyCountry US My Question or Issuewhen I go to checkout at the google store it says code redeemed. Any idea what I have to do?

  • Casual Listener
  • Plan Family Country  US     My Question or Issue when I go to checkout at the google store it says code redeemed. Any idea what I have to do?  
  • Jemi
  • Spotify Legend
  • 992 Views
  • 3 replies
  • 2 likes
  • 992 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Unable to join Family...

My Question or IssueI can't join Family plan, I filled all information correctly (especially same family adress, zip code and so on). And still not working. I don't understand what is wrong?Please help me.

  • Casual Listener
  •   My Question or Issue I can't join Family plan, I filled all information correctly (especially same family adress, zip code and so on). And still not working. I don't understand what is wrong...
  • Daisy
  • Spotify Legend
  • 432 Views
  • 3 replies
  • 0 likes
  • 432 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify is trying to charge me the third time in 25 days

Plan Premium Country Romania Device Samsung Galaxy S8 / Desktop Operating System Oreo 8.0, Windows 10 My Question or Issue After being late a week or so, I paid for my subscription in 31 October. Two weeks later, November 13 I was charged once again,...

  • Casual Listener
  • Plan Premium Country  Romania Device Samsung Galaxy S8 / Desktop Operating System Oreo 8.0, Windows 10 My Question or Issue After being late a week or so, I paid for my subscri...
  • Guido
  • Spotify Legend
  • 305 Views
  • 3 replies
  • 0 likes
  • 305 Views
  • 3 replies
  • 0 likes

Upgrading from Premium to Family

PlanFree/Premium Country USA My Question or Issue I want to upgrade my account from Premium to Premium Family. But I have my Premium valid until 12/23. I want to make sure if I upgrade today it won’t charge me right now. I know this question has been...

  • Newbie
  •   Plan Free/Premium   Country  USA   My Question or Issue  I want to upgrade my account from Premium to Premium Family. But I have my Premium valid until 12/23. I wan...
  • OneByBoo
  • Roadie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why have I been charged three time this month for my Premium account.

PlanPremiumCountryVietnam My Question or Issue I have been charge three times in my bank account for my Spotify Preminum. On the 1st of Dec, I got an email notice me that the payment wasn't successful and they will try again. But the money in my bank...

  • Casual Listener
  • Plan Premium Country Vietnam      My Question or Issue  I have been charge three times in my bank account for my Spotify Preminum.  On the 1st of Dec, I got an email ...
  • Jemi
  • Spotify Legend
  • 442 Views
  • 5 replies
  • 0 likes
  • 442 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Account shows as Free account

Plan Premium Country Canada Device (iPhone 7 Plus, Google Home, Windows 10) Operating System (iOS 10, Windows 10) My Question or Issue Although I have a Premium Account, my Account Overview says that I have Spotify Free on both my Windows 10 laptop a...

  • Visitor
  • Plan Premium Country  Canada Device (iPhone 7 Plus, Google Home, Windows 10) Operating System (iOS 10, Windows 10)   My Question or Issue  Although I have a Premium...
  • OneByBoo
  • Roadie
  • 853 Views
  • 5 replies
  • 0 likes
  • 853 Views
  • 5 replies
  • 0 likes

Superuser Contribution Taken two payments

PlanFree/PremiumCountryUk My Question or Issue Spotify could not take the £4.99 payment out of my bank on the 2/12, it asked me to confirm my bank details, I did so. Once confirmed, it’s taken two £4.99 payments out, one of them is still pending. Wil...

  • Newbie
  • Plan Free/Premium Country Uk   My Question or Issue  Spotify could not take the £4.99 payment out of my bank on the 2/12, it asked me to confirm my bank details, I did so. Once confir...
  • Daisy
  • Spotify Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • Payments
    Subscription
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify premium

I have payed for spotify premium, but it does not work. SO I payed again, but this time for spotify premium family. And it's still not working. I have tried to log in and out and it still does not work.!

  • Newbie
  • I have payed for spotify premium, but it does not work. SO I payed again, but this time for spotify premium family. And it's still not working. I have tried to log in and out and it still does not wo...
  • Daisy
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Premium

My Question or Issue Hi! Can I share premium benefits with someone else who does not live with me?

  • Newbie
  •     My Question or Issue  Hi! Can I share premium benefits with someone else who does not live with me? 
  • Bethany_Dawn
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Solved!! Paying with paysafe

PlanFree/PremiumCountry BeDeviceOneplus 3Operating SystemOxygen OS My Question or Issue A month ago i had the choice to pay with my paysafe card to buy premium but now i can't anymore did they delete paysafe card pay method or is there some kind of g...

  • Casual Listener
  • Plan Free/Premium Country  Be Device Oneplus 3 Operating System Oxygen OS   My Question or Issue  A month ago i had the choice to pay with my paysafe card to buy premium but ...
  • JarneLOLZ
  • Casual Listener
  • 24380 Views
  • 2 replies
  • 0 likes
  • 24380 Views
  • 2 replies
  • 0 likes

Paguei mas não está liberado meu Spotify Premium - AJUDA

Paguei meu spotify premmium, mas nao está liberando, já tem mais de uma semana, e obviamente estou perdendo o preço promocional e estou sem conseguir usar o spotify premium. Plantrying to be PremiumCountry BrasilDevice(iPhone 7S)Operating System(iOS ...

  • Newbie
  • Paguei meu spotify premmium, mas nao está liberando, já tem mais de uma semana, e obviamente estou perdendo o preço promocional e estou sem conseguir usar o spotify premium.     Plan tr...
  • Bittencourt
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

3 months at the price of 1 ?

My Question or Issue Is it true that if i pay for one month of premium i will get 3 motnhs of premium at the price of one month (4.99EUR) ?

  • Newbie
  • My Question or Issue  Is it true that if i pay for one month of premium i will get 3 motnhs of premium at the price of one month (4.99EUR) ?
  • Jose_M
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please my prem do not work...

I bought it again, and it doens't work. Im going on a trip for 8 hours. I neeeeed my music!! Please help me

  • Newbie
  • I bought it again, and it doens't work. Im going on a trip for 8 hours. I neeeeed my music!! Please help me 🙂
  • Katerina
  • Spotify Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de cuenta a familiar

Acabo de suscribirme de manera individual, pero quiero pasar a una familiar mi pregunta es esta ¿se me cobraran los 150 completos o solo la diferencia?

  • Newbie
  • Acabo de suscribirme de manera individual, pero quiero pasar a una familiar mi pregunta es esta ¿se me cobraran los 150 completos o solo la diferencia?
  • Katerina
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double payment confirmation

Hello! Now, the title might not be the best to describe exactly what I'm looking for.I tried, first time, to get a student subscription, and it failed (blame it on the new system used by my University, that totally messed up my login credentials). Th...

  • Regular
  • Hello!   Now, the title might not be the best to describe exactly what I'm looking for. I tried, first time, to get a student subscription, and it failed (blame it on the new system used by m...
  • Daisy
  • Spotify Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice and still don't have Premium

Hi there, I was trying to get the student discount and it kept saying error but when I check my bank it's showing I was charged twice. On top of that my account says I'm not on premium.

  • Newbie
  • Hi there, I was trying to get the student discount and it kept saying error but when I check my bank it's showing I was charged twice. On top of that my account says I'm not on premium. 
  • Daisy
  • Spotify Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student's discount doesn't work

Hey, i've just bought the subscription within the student discount, and after the payment the page says, that i've already used the service, and i can't do it again. Card has been charged. My school is on the list ofc. Does anyone have a similar prob...

  • Newbie
  • Hey, i've just bought the subscription within the student discount, and after the payment the page says, that i've already used the service, and i can't do it again. Card has been char...
  • Daisy
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 1 likes
  • 187 Views
  • 1 replies
  • 1 likes