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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 64027 Views
  • 25 replies
  • 5 likes
  • 64027 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 37538 Views
  • 19 replies
  • 2 likes
  • 37538 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29154 Views
  • 16 replies
  • 3 likes
  • 29154 Views
  • 16 replies
  • 3 likes

Extra Subscription Charge

Hello,I would like to post about an issue since I couldn't contact any Spotify Staff. The problem is about subscription. On my bank account's app Spotify charged me twice for May; the first one is at 10:04 and the second one is at 16:46, which could ...

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  • Newbie
  • Hello, I would like to post about an issue since I couldn't contact any Spotify Staff. The problem is about subscription. On my bank account's app Spotify charged me twice for May; the first one is ...
  • jsannn
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Monthly instead of annual

I was wondering if it's possible for me to get a monthly subscription instead of an annual.

  • Newbie
  • I was wondering if it's possible for me to get a monthly subscription instead of an annual.
  • fredriknordbeck
  • Newbie
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

Bundle with Hulu

My Question or IssueHello! I recieved an email that said I could bundle Hulu with Spotify - is that still available? Thank You!

  • Newbie
  •   My Question or Issue Hello! I recieved an email that said I could bundle Hulu with Spotify - is that still available?  Thank You!   
  • Keanu_C
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Can't Redeem Gift Code - Invalid Country

CountryUSA My Question or Issue Hello! My friend decided to surprise me with a Spotify Premium gift code! However, he resides in another country (Germany), and I was unable to redeem it. Is there any way to have the code redeemed? I have the direct c...

  • Newbie
  •   Country USA   My Question or Issue  Hello! My friend decided to surprise me with a Spotify Premium gift code! However, he resides in another country (Germany), and I was unable ...
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kündigung Premium - Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal.

Hallo Da SonyPlaystation im Moment ein Angebot hat um Spotify Premium 10% günstiger zu erhalten wollte ich mein Spotify Premium kündigen und dann über Playstation neu abschliessen.Leider kann ich meinen Premium Account welcher bis zum 24.12.2018 läuf...

  • Casual Listener
  • Hallo   Da SonyPlaystation im Moment ein Angebot hat um Spotify Premium 10% günstiger zu erhalten wollte ich mein Spotify Premium kündigen und dann über Playstation neu abschliessen. Leider k...
  • AcIvI
  • Casual Listener
  • 439 Views
  • 2 replies
  • 0 likes
  • 439 Views
  • 2 replies
  • 0 likes

spotify won't let me upgrade to premium

i've tried on my laptop and phone, but niether will let me up grade. and it also won't let me sign into paypal? like it give you the paypal option, but then no way to sign in.PlanFreeCountry United states DeviceSamsung Galaxy s5 activeOperating Syste...

  • Newbie
  • i've tried on my laptop and phone, but niether will let me up grade. and it also won't let me sign into paypal? like it give you the paypal option, but then no way to sign in. Plan Free Country&nb...
  • Spawned
  • Regular
  • 1137 Views
  • 2 replies
  • 0 likes
  • 1137 Views
  • 2 replies
  • 0 likes

Payment Failed

PlanI have the free as of now.CountryOntario, CanadaDeviceMacbook Pro Late 2012Operating SystemiOS 10 My Question or Issue I am trying to purchase the 3 months for $10 deal. Everytime I click continue it says 'Payment Failed'. I have tried using PayP...

  • Newbie
  • Plan I have the free as of now. Country Ontario, Canada Device Macbook Pro Late 2012 Operating System iOS 10   My Question or Issue  I am trying to purchase the 3 months for ...
  • Luke
  • Spotify Star
  • 263 Views
  • 1 replies
  • 1 likes
  • 263 Views
  • 1 replies
  • 1 likes

Superuser Contribution Necesito cancelar mi cuenta individual para entrar a un Plan familiar? No quiero que cobren dos vece

He sido ingresada a un plan familiar pero no cancelé mi cuenta personal. Mi preocupación es que Spotify me cobre en ambas cuentas. Favor de clarificar.

  • Newbie
  • He sido ingresada a un plan familiar pero no cancelé mi cuenta personal. Mi preocupación es que Spotify me cobre en ambas cuentas. Favor de clarificar. 
  • SergioDavid
  • Roadie
  • 328 Views
  • 1 replies
  • 1 likes
  • 328 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cadastrar instituição de ensino

Olá, como pode ser feito o cadastro da minha instituição de ensino para que eu possa aderir ao plano de estudante? Grato,Bruno

  • Casual Listener
  • Olá, como pode ser feito o cadastro da minha instituição de ensino para que eu possa aderir ao plano de estudante?   Grato, Bruno
  • SergioDavid
  • Roadie
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sorry, first time using this

So i made the thing wronf and therefore, when finally understood stuff, made another topic.

  • Casual Listener
  • So i made the thing wronf and therefore, when finally understood stuff, made another topic. 
  • Melody
  • Community Manager
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estudante

Eu fiz o cadastro de estudante e não tá ativado... Tá no modo free

  • Newbie
  • Eu fiz o cadastro de estudante e não tá ativado... Tá no modo free
  • SergioDavid
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay account family settings

Hi guys. So i have this problem that i am paying for three accounts in total. My account is not the host head account, so i can not change any settings. The problem now is that my Paypal account is set up with the head account, that i do not want to ...

  • Newbie
  • Hi guys.    So i have this problem that i am paying for three accounts in total. My account is not the host head account,  so i can not change any settings. The problem now is that m...
  • SergioDavid
  • Roadie
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me sacaron la cuenta premium

Soy premium desde hace 7 meses y por alguna razón ahora estoy con una cuenta de free. No es ningún problema de la cuenta. El problema es que estoy pagando por el servicio y me lo acaban de sacar.

  • Newbie
  • Soy premium desde hace 7 meses y por alguna razón ahora estoy con una cuenta de free. No es ningún problema de la cuenta. El problema es que estoy pagando por el servicio y me lo acaban de sacar.
  • SergioDavid
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de cuenta familiar

Hola! Mi hermano que pagaba la cuenta familiar decidió cerrarla porque la empezaría a pagar otro hermano.Tras hacer el cambio, no me deja formar parte del grupo pues se permite solo un cambio al año. Cómo puedo hacer para que me acepten? Es la misma ...

  • Newbie
  • Hola!  Mi hermano que pagaba la cuenta familiar decidió cerrarla porque la empezaría a pagar otro hermano. Tras hacer el cambio, no me deja formar parte del grupo pues se permite solo un cambi...
  • SergioDavid
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution DOUBLE PAYMENT

PlanPremiumCountry ItalyDeviceNokia 8Operating SystemAndroid My Question or Issue

  • Newbie
  • Plan Premium Country  Italy Device Nokia 8 Operating System Android    My Question or Issue  
  • Melody
  • Community Manager
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution como pagar en oxxo

pague en un oxxo y no se activa mi cuenta como le puedo hacer que funcione

  • Newbie
  • pague en un oxxo y no se activa mi cuenta como le puedo hacer que funcione
  • SergioDavid
  • Roadie
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio a plan familiar

El día de hoy me cobraron mi mensualidad de $99 pero yo ya quería cambiar a plan familiar, si me cambio al plan familiar solo me cobrarán el resto que son los $50 que faltan? Espero me puedan ayudar.

  • Newbie
  • El día de hoy me cobraron mi mensualidad de $99 pero yo ya quería cambiar a plan familiar, si me cambio al plan familiar solo me cobrarán el resto que son los $50 que faltan? Espero me puedan ayudar.
  • SergioDavid
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution No se activa mi premium

Pagué la oferta para tener premium durante los dos meses en Oxxo y aún no se activa mi premiumEs normal?

  • Newbie
  • Pagué la oferta para tener premium durante los dos meses en Oxxo y aún no se activa mi premium Es normal?
  • SergioDavid
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with paying the subscription

I had my subscription to Spotify Premium, and I understand that when you make a payment is made in order to be charged monthly to the credit card, I don't understand why I appeared this month's share divided the 36 dues! This is not profitable for me...

  • Visitor
  • I had my subscription to Spotify Premium, and I understand that when you make a payment is made in order to be charged monthly to the credit card, I don't understand why I appeared this month's share...
  • SergioDavid
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement

J’ai souscris à spotify premium il y’a 3 mois. Au bout de ces 3 mois je devais payer 9,99€. Cependant j’ai résilier la veille du passage à 9,99€. Serai-je débiter pour ce jour ou sera-t-il résilier avant d’être facturé?

  • Newbie
  • J’ai souscris à spotify premium il y’a 3 mois. Au bout de ces 3 mois je devais payer 9,99€. Cependant j’ai résilier la veille du passage à 9,99€. Serai-je débiter pour ce jour ou sera-t-il résil...
  • SergioDavid
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes