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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
125841 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
51755 Views
87 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
223125 Views
139 replies
12 likes
My Question or Issue How can I ask to send it again?
My Question or Issue How can I ask to send it again?
Spotify Star
511 Views
1 replies
0 likes
PlanFreeCountry DeviceiPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently canceled my subscription but I am still being charged. On my account, it is telling me that I am on a free plan. I believe I have an...
Plan Free Country Device iPhone X Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently canceled my subscription but I am still b...
Community Legend
541 Views
1 replies
0 likes
Ich habe seit ca. 7monaten m Spotify Premium un dkonnte es meines wissen nach immer mit paysave aufladen. doch heute als ich mein premium wieder mal verlängern wollte konnte ich paysave nicht mehr auswählen. Woran könnte das liegen.
Ich habe seit ca. 7monaten m Spotify Premium un dkonnte es meines wissen nach immer mit paysave aufladen. doch heute als ich mein premium wieder mal verlängern wollte konnte ich paysave nicht...
Spotify Star
397 Views
1 replies
0 likes
I noticed an unexpected charge in my bank account for $10.**bleep** which I’ve never been charged from you guys before. I have a free subscription. Can you please explain why this charge occurred, and refund it back?Account name Batman1993 PlanFreeCo...
I noticed an unexpected charge in my bank account for $10.**bleep** which I’ve never been charged from you guys before. I have a free subscription. Can you please explain why this charge occurred, an...
Roadie
823 Views
1 replies
0 likes
I’m a UK expat in the Cayman Islands and would like to reactivate premium which expired with my phone contract while I was out here. I earn in USD but as my card isn’t registered in the USA, there is no way for me to pay unless I convert into GBP, re...
I’m a UK expat in the Cayman Islands and would like to reactivate premium which expired with my phone contract while I was out here. I earn in USD but as my card isn’t registered in th...
Casual Listener
2395 Views
2 replies
1 likes
You guys automatically switched my subscription to Family Subscription without my consent or knowledge. What's up with that?!
You guys automatically switched my subscription to Family Subscription without my consent or knowledge. What's up with that?!
Spotify Star
469 Views
3 replies
1 likes
https://www.spotify.com/us/purchase/ecards/ gives a 404i need to purchase an e-card - not sure how to do it now
https://www.spotify.com/us/purchase/ecards/ gives a 404 i need to purchase an e-card - not sure how to do it now
Spotify Star
2148 Views
5 replies
0 likes
PlanPremiumCountry NetherlandsDeviceiPhone 6s PlusOperating SystemiOS 10 My Question or Issue In november I called your Dutch office because I reactivated my student discount but you still charged €10. He gave me a free month to compensate and said i...
Plan Premium Country Netherlands Device iPhone 6s Plus Operating System iOS 10 My Question or Issue In november I called your Dutch office because I reactivated my studen...
Spotify Star
341 Views
1 replies
0 likes
My Question or Issue Hello,My problem is that although I am using and getting charged every month for Spotify Premium when I am logging in to my account is says that I am using Spotify Free.Do you know if I want to cancel Spotify Premium that I am cu...
My Question or Issue Hello, My problem is that although I am using and getting charged every month for Spotify Premium when I am logging in to my account is says that I am using Spoti...
Community Legend
287 Views
1 replies
0 likes
PlanFree/Premium Country The netderlandsDeviceIphone 5sOperating SystemBeats me My Question or Issue I started the app tonight an all the sudden my account was set to free, which is freaking odd cuz I know I have a premium membership. So I strolled d...
Plan Free/Premium Country The netderlands Device Iphone 5s Operating System Beats me My Question or Issue I started the app tonight an all the sudden my account was...
Spotify Star
282 Views
1 replies
0 likes
Im not a premium user so I used to get short videos and a free 30 minutes of free listening. For about two months Im not asked if I want to watch a short video then continue. Instead im forced to listen to ads. The reaccuring problem i have with it i...
Im not a premium user so I used to get short videos and a free 30 minutes of free listening. For about two months Im not asked if I want to watch a short video then continue. Instead im forced to lis...
Spotify Star
691 Views
1 replies
0 likes
I plan on acquiring premium for me and my my sister at out yoga studio. How does Spotify confirm your address with your family member?
I plan on acquiring premium for me and my my sister at out yoga studio. How does Spotify confirm your address with your family member?
Spotify Legend
447 Views
1 replies
0 likes
PlanFree/PremiumCountry USA Device(iPhone 7 Operating System iOS 12.1.2(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I am being charged for premium plan after joining family plan. I think what happened is I didn’t cancel the premium b...
Plan Free/Premium Country USA Device (iPhone 7 Operating System iOS 12.1.2 (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I am being charged for ...
Roadie
884 Views
2 replies
0 likes
I'm currently subscribed for an annual premium account, but I'd like to change it to a family plan, how do i do that? Do i have to wait for it to expire?
I'm currently subscribed for an annual premium account, but I'd like to change it to a family plan, how do i do that? Do i have to wait for it to expire?
Community Legend
428 Views
1 replies
0 likes
PlanFree, wanting PremiumCountry USADeviceSamsung GalaxyOperating SystemAndroid My Question or Issue Is it possible to get premium for one person instead of a family?
Plan Free, wanting Premium Country USA Device Samsung Galaxy Operating System Android My Question or Issue Is it possible to get premium for one person instead of a famil...
Spotify Star
296 Views
1 replies
0 likes
Tengo un problema con mi suscripción PLAN FAMILIAR, han eliminado a mi madre y a mi hemana, porque sus direcciones no coinciden. cosa que es imposible porque vivimos en el mismo lugar.Me gustaría como puedo solucionar esto. Vivimos en madrid
Tengo un problema con mi suscripción PLAN FAMILIAR, han eliminado a mi madre y a mi hemana, porque sus direcciones no coinciden. cosa que es imposible porque vivimos en el mismo lugar. Me gustaría c...
Spotify Legend
1345 Views
5 replies
0 likes
I pay my Spotify premium via my 02 contract every month. Last week I changed my phone number and now I don’t have Spotify premium. I rang 02 they said I have paid for it this month so I should have it but I don’t. They said to contact Spotify and the...
I pay my Spotify premium via my 02 contract every month. Last week I changed my phone number and now I don’t have Spotify premium. I rang 02 they said I have paid for it this month so I should have i...
Community Legend
909 Views
2 replies
0 likes
My payment was just taken out yesterday for my 9.99 subscription. I would like to upgrade to the family plan for 14.99. If I upgrade will it take an additional 14.99 or just they extra 5.00? Thanks!
My payment was just taken out yesterday for my 9.99 subscription. I would like to upgrade to the family plan for 14.99. If I upgrade will it take an additional 14.99 or just they extra 5.00? ...
Community Legend
527 Views
1 replies
0 likes
PlanFree/PremiumCountry EnglandDevice(iPhone 7)Operating System(Most recent iOS) My Question or IssueHello,For the past year and a bit I was subscribed to Spotify Premium using my studnet discount, however in the last month I had a problem regarding ...
Plan Free/Premium Country England Device (iPhone 7) Operating System (Most recent iOS) My Question or Issue Hello, For the past year and a bit I was subscribed to Spot...
Spotify Star
428 Views
3 replies
0 likes
PlanPremiumCountry SpainDevice Operating SystemWindows 10My Question or Issue I am a Spotify Family Plan customer, and I would like to pay in a way that does not imply a payment online, because for security reasons I have inactivated my ING card for ...
Plan Premium Country Spain Device Operating System Windows 10 My Question or Issue I am a Spotify Family Plan customer, and I would like to pay in a way that does not impl...
Casual Listener
642 Views
4 replies
0 likes
