Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

71427 Views

31 replies

2 likes

Account
  • 71427 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

156391 Views

69 replies

10 likes

Premium for Family
  • 156391 Views
  • 69 replies
  • 10 likes

Cannot subscribe to a student offer

I cannot access to the subscription page in order to subscribe to a student account. Please refer to attached picture.PlanFree/PremiumCountryFranceDevice(iPhone 6s) My Question or IssueHow can I get the access in order to subscribe to a student accou...

Newbie

I cannot access to the subscription page in order to subscribe to a student account. Please refer to attached picture. Plan Free/Premium Country France Device (iPhone 6s)   My Question o...

Billy-J

Spotify Star

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium family REFUND

PlanPremiumCountryukDevicePCOperating SystemWINDOWS 10 My Question or IssueI accidentley bought 2 spotify premiums on the same account i only want one is there a way to get a refund

Newbie

  Plan Premium Country uk Device PC Operating System WINDOWS 10   My Question or Issue I accidentley bought 2 spotify premiums on the same account i only want one is there a way ...

Billy-J

Spotify Star

672 Views

1 replies

0 likes

  • 672 Views
  • 1 replies
  • 0 likes

Solved!! subscription?

Plan: FreeCountry: USADevice: iPhone7Operating System: iOS12 Hi Spotify community, I recently stopped using iTunes as my primary source of music and right now I'm looking at Spotify for a good alternative but I've heard that the features are limited ...

Casual Listener

Plan: Free Country: USA Device: iPhone7 Operating System: iOS12   Hi Spotify community,  I recently stopped using iTunes as my primary source of music and right now I'm looking a...

spot1fyPlusPlus

Casual Listener

734 Views

2 replies

0 likes

  • 734 Views
  • 2 replies
  • 0 likes

Can't get the Hulu offer.

PlanPremiumDeviceHP LaptopOperating SystemWindows 10My Question or IssueWhen I click the link to get Hulu (ad version) in my email, it redirects me to my account page but when I am there, I don't see any way to get the Hulu plan. What am I doing wron...

Newbie

Plan Premium Device HP Laptop Operating System Windows 10 My Question or Issue When I click the link to get Hulu (ad version) in my email, it redirects me to my account page but when I am ...

misty_roses

Newbie

686 Views

3 replies

0 likes

  • 686 Views
  • 3 replies
  • 0 likes

I can't subscribe to Spotify through Paypal

PlanFree (Trying to get premium)CountryCanadaDeviceMackbook Air 2016, Samsung A8 (2018)Operating SystemmacOS High Sierra, Android 8.0.0 My Question or IssueI'm trying to buy Spotify Premium (with 30 day trial) with my Paypal account, due to the fact ...

Regular

Plan Free (Trying to get premium) Country Canada Device Mackbook Air 2016, Samsung A8 (2018) Operating System macOS High Sierra, Android 8.0.0   My Question or Issue I'm trying to buy ...

Billy-J

Spotify Star

1378 Views

9 replies

0 likes

  • 1378 Views
  • 9 replies
  • 0 likes

error on renewal for premium

hello, i need help on my renewal for premium, tried inputting my mobile number for load payment but it doesnt work. philippines, using smart sim card.

Casual Listener

hello, i need help on my renewal for premium, tried inputting my mobile number for load payment but it doesnt work.   philippines, using smart sim card. 

Jose_M

Spotify Star

614 Views

3 replies

0 likes

  • 614 Views
  • 3 replies
  • 0 likes

Vodafone Red Entertainment- can you change which account ot is used on?

My Question or IssueSo I got a free 24 month red bundle with Vodafone when I took out my phone contract, stupid I used it and linked it to my ex partners spotify account, now is there anyway I can get it transferred to my spotify account?

Newbie

My Question or Issue So I got a free 24 month red bundle with Vodafone when I took out my phone contract, stupid I used it and linked it to my ex partners spotify account, now is there anyway I can ...

mosohodPeti

Composer

725 Views

1 replies

0 likes

  • 725 Views
  • 1 replies
  • 0 likes

I have premium but cannot save songs. Iv tried everything. PLEASE help

PlanPremiumCountryusa Devicegoogle pixel 2Operating SystemAndroid 9 My Question or IssueI have had premium for over a year and one day recently some of my features went away only on my phone. The main issue is I cant find my saved songs anymore. I ha...

Newbie

Plan Premium Country usa   Device google pixel 2 Operating System Android 9    My Question or Issue I have had premium for over a year and one day recently some of my featur...

Billy-J

Spotify Star

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

problem with spotify premium

i have spotify premium but when i turn my phone offline, with no internet, spotify doesn’t play the songs. but when i out my phone online everything turns normal. why??? with spotify premium i should be able to listen to the songs offlinePlanFree/Pre...

Casual Listener

i have spotify premium but when i turn my phone offline, with no internet, spotify doesn’t play the songs. but when i out my phone online everything turns normal. why??? with spotify premium i should...

martinav1

Casual Listener

568 Views

4 replies

0 likes

  • 568 Views
  • 4 replies
  • 0 likes

Payed via Upi Spotify premium not subscribed

PlanPremiumCountryIndiaDeviceRedmi note 5 proOperating SystemMIUI My Question or IssueI payed via Upi for my Spotify premium subscription . My payment has been processed and my premium subscription isn't active. Please help!

Newbie

Plan Premium Country India Device Redmi note 5 pro Operating System MIUI   My Question or Issue I payed via Upi for my Spotify premium subscription . My payment has been processed and ...

OneByBoo

Roadie

422 Views

1 replies

0 likes

UPI
  • 422 Views
  • 1 replies
  • 0 likes

Over being charged when I have tried countless times to stop my service

PlanFree/PremiumCountry My Question or IssueI have not used the Premium service for over a year and have reached out a few times trying to cancel my subscription. Every month I am still being charged and cannot ever reach anyone. I have a Vizio TV an...

Newbie

Plan Free/Premium Country   My Question or Issue I have not used the Premium service for over a year and have reached out a few times trying to cancel my subscription. Every month I am stil...

Billy-J

Spotify Star

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Solved!! Trouble linking Hulu Account

I tried linking my existing Hulu account but it was originally rejected becuase I had the ad-free version. The auto message from Spotify said to change (manage) my subscription to the ad-supported (basic) plan in order to link the accounts. So I went...

Casual Listener

I tried linking my existing Hulu account but it was originally rejected becuase I had the ad-free version. The auto message from Spotify said to change (manage) my subscription to the ad-supported (b...

Billy-J

Spotify Star

1210 Views

5 replies

0 likes

  • 1210 Views
  • 5 replies
  • 0 likes

Solved!! Switching from Spotify to Spotify Premium for Students

PlanFree/PremiumCountryUSADevice Operating System My Question or IssueI've had Spotify for a while now but just today I switched it to Spotify Premium since I am a student. My concern is whether I have to do something on my end or will Spotify recogn...

Casual Listener

Plan Free/Premium Country USA Device   Operating System     My Question or Issue I've had Spotify for a while now but just today I switched it to Spotify Premium since I am a...

kendinavarrete

Casual Listener

619 Views

2 replies

0 likes

  • 619 Views
  • 2 replies
  • 0 likes

Received a free hulu email

I have a Premium Plan (United States) and received an email stating "We’re so happy to have you as a Premium member. And we’re extra happy to give you Hulu as part of your Premium plan, at no additional cost. "I already have Hulu linked through my ac...

Casual Listener

I have a Premium Plan (United States) and received an email stating "We’re so happy to have you as a Premium member. And we’re extra happy to give you Hulu as part of your Premium plan, at no additio...

Brunelicia

Community Legend

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Solved!! Premium

hey guys, how can i get premium with spotify gift cards?

Casual Listener

hey guys,   how can i get premium with spotify gift cards?

Nico

Community Legend

981 Views

3 replies

0 likes

  • 981 Views
  • 3 replies
  • 0 likes

Change billing date

PlanPremium FamilyCountrythe NetherlandsDeviceOneplus 5TOperating SystemDon't know. My Question or IssueHi,To change the date, I have to basically cancel my subscription and re-subscribe on the date I want. But because I have a Premium for Family, I ...

Newbie

Plan Premium Family Country the Netherlands Device Oneplus 5T Operating System Don't know.   My Question or Issue Hi, To change the date, I have to basically cancel my subscription an...

OneByBoo

Roadie

1154 Views

1 replies

0 likes

  • 1154 Views
  • 1 replies
  • 0 likes

Yearly Subscriptions

Instead of pocketing out $10 every month, make a simpler plan by providing yearly subscribtions of $120 so people like me dont have to worry if they got the funds to pay for it or not every month.

Newbie

Instead of pocketing out $10 every month, make a simpler plan by providing yearly subscribtions of $120 so people like me dont have to worry if they got the funds to pay for it or not every month. &...

mitchejl

Newbie

570 Views

2 replies

2 likes

  • 570 Views
  • 2 replies
  • 2 likes

Premium account cancelled early (prior to end of billing period)

I had a family account that I paid for on Mar 9th, today (Apr 3rd) I got an email saying my account was suspended due to non payment. This is BS. My previous period was clearely paid for as is seen in my PayPal history (attached) and had 6 more days ...

Regular

  I had a family account that I paid for on Mar 9th, today (Apr 3rd)  I got an email saying my account was suspended due to non payment. This is BS. My previous period was clearely paid fo...

Billy-J

Spotify Star

1280 Views

3 replies

0 likes

  • 1280 Views
  • 3 replies
  • 0 likes

SPOTIFY IS STIL CHARGING ME HELP!!

PlanFree/PremiumCountryCanadaDeviceAndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have cancelled my subscription 2 months ago and both of those month spotify have taken 9.99 from me. This is frustrating trying to...

Regular

Plan Free/Premium Country Canada Device Android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have cancelled my subscription 2 months ago and b...

Brunelicia

Community Legend

478 Views

3 replies

0 likes

  • 478 Views
  • 3 replies
  • 0 likes

Spotify cancelado, cobrança indevida

Cancelei minha conta Spotify há cerca de 3 meses e continuo recebendo as cobranças no cartão de crédito.Já segui TODAS as orientações que existem no site Spotify, já verifiquei TODOS os e-mails, contas de Facebook, NENHUMA possível conta é premium, m...

Casual Listener

Cancelei minha conta Spotify há cerca de 3 meses e continuo recebendo as cobranças no cartão de crédito. Já segui TODAS as orientações que existem no site Spotify, já verifiquei TODOS os e-mails, co...

Bittencourt

Spotify Star

477 Views

3 replies

0 likes

  • 477 Views
  • 3 replies
  • 0 likes