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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

69191 Views

18 replies

94 likes

  • 69191 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133670 Views

69 replies

10 likes

Premium for Family
  • 133670 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

70707 Views

89 replies

4 likes

  • 70707 Views
  • 89 replies
  • 4 likes

Solved!! Can we not gift subscriptions anymore?

I remember a few months back I was able to gift a 1-month subscription to a friend. I plugged in my payment info, they received an email, and all was good. Now not only can I not find that option, I don't see anything anywhere that says that this fea...

Casual Listener

I remember a few months back I was able to gift a 1-month subscription to a friend. I plugged in my payment info, they received an email, and all was good. Now not only can I not find that option, I ...

Matsudano

Casual Listener

840 Views

2 replies

0 likes

  • 840 Views
  • 2 replies
  • 0 likes

Playlist functionality

I am new to Spotify and I am used to Pandora functionality. I have created a playlist in my Spotify Premium account and have added music to it, but it seems limited to only the exact songs I've added to the playlist/ How do I get Spotify to automatic...

Casual Listener

I am new to Spotify and I am used to Pandora functionality. I have created a playlist in my Spotify Premium account and have added music to it, but it seems limited to only the exact songs I've added...

Bittencourt

Spotify Star

586 Views

3 replies

0 likes

  • 586 Views
  • 3 replies
  • 0 likes

Student Subscription Issues

I went through the verification to prove I'm a student and had the $5.99 plan showing on my account, but I was charged the regular price of $9.99 and when I check my account it's not showing the student rate anymore, but the regular rate. How do I go...

Visitor

I went through the verification to prove I'm a student and had the $5.99 plan showing on my account, but I was charged the regular price of $9.99 and when I check my account it's not showing the stud...

OneByBoo

Roadie

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Premium Lite

So I was thinking (while listening to Spotify) and I was thinking of a Cheaper / Premium Lite. I am in a school of around 700 students (high school). I asked around a lot of friends and other people around the school (150+), “who uses what spotify?”,...

Visitor

So I was thinking (while listening to Spotify) and I was thinking of a Cheaper / Premium Lite. I am in a school of around 700 students (high school). I asked around a lot of friends and other pe...

Loxer

Community Legend

708 Views

1 replies

0 likes

  • 708 Views
  • 1 replies
  • 0 likes

Combining Spotify/PS Plus/Hulu Subscriptions

Is there a way to get the discounted PS Plus & Spotify Premium alongside the Spotify Premium & Hulu plan all for the same account? If so, how would you go about this?

Visitor

Is there a way to get the discounted PS Plus & Spotify Premium alongside the Spotify Premium & Hulu plan all for the same account? If so, how would you go about this?   

Loxer

Community Legend

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

my account keeps getting charged earlier every month

PlanPremium FamilyCountrySwedenMy Question or IssueHi,I got family premium jan-25 and payment went threw jan-28 and then I thought I would get charged again around that date in feb but instead got charged feb-18 and this month spotify tried on mar-14...

Visitor

Plan Premium Family Country Sweden My Question or Issue Hi, I got family premium jan-25 and payment went threw jan-28 and then I thought I would get charged again around that date in feb but in...

OneByBoo

Roadie

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution **bleep** as usual. (Aka someone is using my account)

Well, well, here we are again. Now my girlfriend is facing the same issue as I did two month ago - someone keeps highjacking her Spotify account and starting playback of music she does not listen to. Interestingly it is always -in my opinion- bad rap...

Regular

Well, well, here we are again. Now my girlfriend is facing the same issue as I did two month ago - someone keeps highjacking her Spotify account and starting playback of music she does not listen to....

Katerina

Spotify Legend

437 Views

3 replies

0 likes

  • 437 Views
  • 3 replies
  • 0 likes

Premium does not work

PlanPremiumCountryGermany My Question or IssueHey guys, I am subscribed to a Premium Spotify account since over 3 years now, never had any problems. Since a week, it says I only have a Free account on my phone (Samsung S5) and Laptop (Lenovo Yoga). T...

Visitor

Plan Premium Country Germany     My Question or Issue Hey guys, I am subscribed to a Premium Spotify account since over 3 years now, never had any problems. Since a week, it says I o...

Loxer

Community Legend

764 Views

3 replies

0 likes

  • 764 Views
  • 3 replies
  • 0 likes

Solved!! My spotify subscription on my galaxy s8 wont let me cancel

PlanPremiumCountryAmericaDeviceGalaxy s8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up for the free trial on my phone for the premium back in february 2019 and was planning on canceling the subscription since ...

Newbie

Plan Premium Country America Device Galaxy s8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I signed up for the free trial on my phone for the pr...

Brunelicia

Community Legend

680 Views

1 replies

0 likes

  • 680 Views
  • 1 replies
  • 0 likes

Family premium account

PlanFamilyCountryPortugalDeviceiphone and android´sOperating SystemlatestMy Question or Issuei always have been family account, yesterday my credit card was changed, and all my family menbers went out of the account. i want them back. as you can see ...

Casual Listener

Plan Family Country Portugal Device iphone and android´s Operating System latest My Question or Issue i always have been family account, yesterday my credit card was changed, and all my fami...

Billy-J

Spotify Star

673 Views

3 replies

0 likes

  • 673 Views
  • 3 replies
  • 0 likes

Spotify premium and hulu

My Question or IssueSo I already have Spotify Premium and I have had it for a little while now but I just saw the Hulu advertisement and I added it does that mean I'm paying for Spotify and my Hulu account for just 9 99 for both of them or what is th...

Visitor

My Question or Issue So I already have Spotify Premium and I have had it for a little while now but I just saw the Hulu advertisement and I added it does that mean I'm paying for Spotify and my Hulu...

Loxer

Community Legend

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Can't redeem my pin

PlanFree/PremiumCountryBrazilDeviceAsus Z3Operating SystemAndroid My Question or IssueI just bought a card to redeem but the system says it's not valid. I have the receipt saying it was validated. Anyone can help?

Regular

  Plan Free/Premium Country Brazil Device Asus Z3 Operating System Android   My Question or Issue I just bought a card to redeem but the system says it's not valid. I have the re...

hulbero

Casual Listener

803 Views

5 replies

0 likes

  • 803 Views
  • 5 replies
  • 0 likes

Remove subscription from third users

PlanPremiumCountryArgentinaDeviceSony M2Operating SystemAndroid My Question or IssueHi! This is my Issue: I was dating with a girl, some months ago. I boughtspotify premium for her with my credit card. Now, we are apparted and I wish to quit her subs...

Newbie

Plan Premium Country Argentina Device Sony M2 Operating System Android   My Question or Issue Hi! This is my Issue: I was dating with a girl, some months ago. I bought spotify premium...

Brunelicia

Community Legend

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

buy gift card in Ecuador

Country Ecuador Device(iPhone 7)Operating System(iOS 10) My Question or IssueI´m doing a giveaway in Ecuador, I want to give to the winners 10 premium accounts for 3 months.In Ecuador it currently won't be possible to purchase gift cards so I don´t k...

Visitor

Country  Ecuador   Device (iPhone 7) Operating System (iOS 10)   My Question or Issue I´m doing a giveaway in Ecuador, I want to give to the winners 10 premium accounts for 3 ...

Mantisentil

Community Legend

3538 Views

1 replies

0 likes

Ecuador
Gift Card
Payments
  • 3538 Views
  • 1 replies
  • 0 likes

Cobro de servicio no emitido

PlanFree/PremiumCountry DeviceOperating System My Question or IssueMe cobran el servicio de plan familiar premium y no cuento con el servicio, porque me dice que tengo que contratarlo de nueva cuenta.Ademas removio la opcion de invitar a mis familiar...

Visitor

Plan Free/Premium Country   Device Operating System   My Question or Issue Me cobran el servicio de plan familiar premium y no cuento con el servicio, porque me dice que tengo que c...

Brunelicia

Community Legend

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Samsung Premium Promo

PlanFree/PremiumCountryUnited StatesDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueHello, I bought a brand new Galaxy S10 and when I go to sign up for Premium through the app, it only shows a 30 day trial. I have heard of others ...

Visitor

Plan Free/Premium Country United States Device Samsung Galaxy S10 Operating System Android   My Question or Issue Hello,   I bought a brand new Galaxy S10 and when I go to sign ...

Maxim

Spotify Star

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

Premium trial, not free

So, I have been trying for some time now to activate the premium trial but nothing.It seems spotify cannot approve either my credit card or my paypal. I have been using these 2 since forever for online purchances and I don't get why it's so hard to d...

Visitor

So,  I have been trying for some time now to activate the premium trial but nothing. It seems spotify cannot approve either my credit card or my paypal.  I have been using these 2 sinc...

xoholo

Composer

492 Views

2 replies

0 likes

  • 492 Views
  • 2 replies
  • 0 likes

Paid twice

PlanFamily Plan PremiumCountryArgentinaDevicePocophone F1Operating SystemAndroidHi When my family subscription ended I pressed the big red bar to update my payment for a new family aubacription. It just happened to renovate the plan with the common p...

Visitor

  Plan Family Plan Premium Country Argentina Device Pocophone F1 Operating System Android Hi When my family subscription ended I pressed the big red bar to update my payment for a new f...

Billy-J

Spotify Star

638 Views

1 replies

0 likes

  • 638 Views
  • 1 replies
  • 0 likes

Solved!! How to cancel my debit card to stop spotify for charging me in my student price

PlanPremiumCountryMexicoMy Question or IssueHi!I was paying the student discount in spotify but now i joined a family premium plan. How do i cancel my subscription in the student plan so i dont pay the following months?

Newbie

Plan Premium Country Mexico My Question or Issue Hi! I was paying the student discount in spotify but now i joined a family premium plan.  How do i cancel my subscription in the student p...

Noah

Spotify Star

2978 Views

1 replies

0 likes

Debit Card
Family Premium Plan
  • 2978 Views
  • 1 replies
  • 0 likes

Hulu deal Australia

PlanPremiumCountryAustralia DeviceiPhone 6SOperating System(iOS 10, Android Oreo, Windows 10,et My Question or IssueWith the new deal with Hulu, I’ve tried to redeem the deal but it says I’m not eligible. I pay the full Premium fee (even though I’m i...

Visitor

Plan Premium Country Australia  Device iPhone 6S Operating System (iOS 10, Android Oreo, Windows 10,et   My Question or Issue With the new deal with Hulu, I’ve tried to redee...

Loxer

Community Legend

3749 Views

3 replies

0 likes

  • 3749 Views
  • 3 replies
  • 0 likes