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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5342 Views
  • 23 replies
  • 2 likes
  • 5342 Views
  • 23 replies
  • 2 likes

Still charged after I canceled

hi I was still charged today after I canceled premium yesterday can I please have a refund considering it’s only been a day. PlanFree/PremiumUnited States Device(iPhone 8,)Operating System(iOS 10, Issue

  • Newbie
  • hi I was still charged today after I canceled premium yesterday can I please have a refund considering it’s only been a day.  Plan Free/Premium United States   Device (iPhone 8,) Ope...
  • Luke
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Solved!! Can i get back my money from subscribtion?

PlanFree/Premium : PremiumCountry : Poland DeviceOperating System : Win 7(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan i get my money back from spotify premium? i forgot to cancel subscribtion and today i saw that my money from my c...

  • Casual Listener
  • Plan Free/Premium : Premium Country : Poland   Device Operating System : Win 7 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can i get my money back from ...
  • dmnejro
  • Casual Listener
  • 457 Views
  • 2 replies
  • 0 likes
  • 457 Views
  • 2 replies
  • 0 likes

How can i unsubscribe

PlanFree/PremiumCountry Device(Samsung s7 edge.)Operating System( Android Oreo.) My Question or Issue I created an acc using fb, and i made it premium but in some cases i forgot my fb password and for that i can't unsubcribe i wanna switch it to my n...

  • Newbie
  • Plan Free/Premium Country   Device (Samsung s7 edge.) Operating System ( Android Oreo.)   My Question or Issue  I created an acc using fb, and i made it premium but in s...
  • Billy-J
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Switch to student account

PlanFree/PremiumCountryUSA My Question or IssueCurrently have an annual spotify premium acct ($99) which ends Jan 2019. I am a student now and wish to switch to Spotify student + Hulu service. Can I do that and convert remaining credit from annual su...

  • Casual Listener
  • Plan Free/Premium Country USA    My Question or Issue Currently have an annual spotify premium acct ($99) which ends Jan 2019. I am a student now and wish to switch to Spotify student...
  • Billy-J
  • Spotify Star
  • 383 Views
  • 4 replies
  • 0 likes
  • Student
  • 383 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify doesnt accept my credit card

PlanNow Free, trying to be Premium DeviceGalaxy j8 Operating System(iOS 10, Android Oreo, Windows 10,etc.) Android (latest) My Question or Issue As you can see in the screenshot, it doesnt accept my credit card, and i dont know why. I do have money f...

  • Casual Listener
  • Plan Now Free, trying to be Premium   Device Galaxy j8   Operating System (iOS 10, Android Oreo, Windows 10,etc.)  Android (latest)   My Question or Issue  As...
  • Jemi
  • Spotify Legend
  • 369 Views
  • 5 replies
  • 0 likes
  • 369 Views
  • 5 replies
  • 0 likes

Paying for two accounts?

PlanPremiumCountry PhilippinesDevice(iPhone 7, Desktop)Operating System(iOS 10, Windows 10) My Question or Issue In my credit card statement, I just have noticed that I was paying for two Spotify accounts, so basically I was paying double of what onl...

  • Newbie
  • Plan Premium Country  Philippines Device (iPhone 7, Desktop) Operating System (iOS 10, Windows 10)   My Question or Issue  In my credit card statement, I just have noticed th...
  • Billy-J
  • Spotify Star
  • 679 Views
  • 1 replies
  • 0 likes
  • 679 Views
  • 1 replies
  • 0 likes

Payment problem

PlanFree/PremiumCountry U.K My Question or Issuehi, I head subscribed for a discounted Spotify premium account on my iPhone. This phone is damaged and has been out of use. I've looked on my bank account a charge of £9.99. Is there any way this fee ca...

  • Casual Listener
  • Plan Free/Premium Country  U.K   My Question or Issue hi, I head subscribed for a discounted Spotify premium account on my iPhone. This phone is damaged and has been out of use. I've ...
  • Billy-J
  • Spotify Star
  • 235 Views
  • 3 replies
  • 0 likes
  • 235 Views
  • 3 replies
  • 0 likes

Solved!! 60 day free premium not working

PlanFreeCountry USADeviceSamsung Galaxy s8My Question or Issue A while back, I hit 1000 streams and got an email offer for 60 days of free Spotify premium. When I clicked the button to redeem it, it gave me a message that said I wasn't eligible to re...

  • Casual Listener
  • Plan Free Country  USA Device Samsung Galaxy s8 My Question or Issue  A while back, I hit 1000 streams and got an email offer for 60 days of free Spotify premium. When I clicked the ...
  • Billy-J
  • Spotify Star
  • 341 Views
  • 3 replies
  • 0 likes
  • 341 Views
  • 3 replies
  • 0 likes

activate 60 days premium trial in app not possible

PlanFreeCountryGermany DeviceSamsung Galaxy 9Operating SystemAndroid 8 My Question or Issue I tried the offer to activate 60 days premium for free. I never had a trial before and used Payback. Go through the process without an error, but never get a ...

  • Casual Listener
  • Plan Free Country Germany   Device Samsung Galaxy 9 Operating System Android 8   My Question or Issue  I tried the offer to activate 60 days premium for free. I never h...
  • Loxer
  • Community Legend
  • 179 Views
  • 3 replies
  • 0 likes
  • 179 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problems Signing In

PlanPremiumCountryPhilippines DeviceLenovo Tab 4/Sony Xperia Z5/WindowsOperating SystemAndroid 7/Windows 8 My Question or Issue Hi. I subscribed to premium last week before going here in UAE and I have a problem signing in. My subscription was cancel...

  • Newbie
  •   Plan Premium Country Philippines  Device Lenovo Tab 4/Sony Xperia Z5/Windows Operating System Android 7/Windows 8   My Question or Issue   Hi. I subscribed to premiu...
  • Daisy
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! According to which country should I buy subscription?

In general, I live in Poland but now for a few months, I will be in the UK. I would like to buy Premium but I wonder which country should I choose, especially that I will continue this version in Poland?

  • Casual Listener
  • In general, I live in Poland but now for a few months, I will be in the UK. I would like to buy Premium but I wonder which country should I choose, especially that I will continue this version i...
  • Jose_M
  • Spotify Star
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

Payment Failed/Premium Paused

I paid for another month of premium with a spotify gift card. Now it is saying that my premium is paused and the only option I have is to either pay again or downgrade to free. I don't understand where my money went.

  • Casual Listener
  • I paid for another month of premium with a spotify gift card. Now it is saying that my premium is paused and the only option I have is to either pay again or downgrade to free. I don't understand whe...
  • Luke
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Using premium while abroad

I'm on premium. Im currently abroad and i no longer have the option to listen to music offline. Spotify website says that if im on premium, even while abroad i should be able to access downloaded music offline but thats not the case for me at the mom...

  • Newbie
  • I'm on premium. Im currently abroad and i no longer have the option to listen to music offline. Spotify website says that if im on premium, even while abroad i should be able to access downloaded mus...
  • Luke
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

change payment details

My payment card’s expired. I wanted to change it for new card, but I am not able to do it for a few days. Please see the attachement. Still the same screen without any acces to change payment details. I tried to log out and log in again,but it is sti...

  • Newbie
  •   My payment card’s expired. I wanted to change it for new card, but I am not able to do it for a few days. Please see the attachement. Still the same screen without any acces to change payment...
  • Luke
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Ayuda

Compre una tarjeta de regalo de 3 meses de Spotify Premium el jueves y hoy recibí un correo de que mi cuenta está en pausa (queriendo decir que no tengo premium) tengo el correo que me mandaron en el que confirman que canjee mi tarjeta por 3 meses y ...

  • Newbie
  • Compre una tarjeta de regalo de 3 meses de Spotify Premium el jueves y hoy recibí un correo de que mi cuenta está en pausa (queriendo decir que no tengo premium) tengo el correo que me mandaron en el...
  • Luke
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

My account still blocked one week after the payment

Hi, my payment gone tru nearly one week ago, but my premium account still blocked, and i’ve Lost basically one week of contract that I have paid for... anyone can help please?

  • Newbie
  • Hi, my payment gone tru nearly one week ago, but my premium account still blocked, and i’ve Lost basically one week of contract that I have paid for... anyone can help please?
  • Luke
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

NO PUDE TENER PREMIUM :(

Cuando intentó hacer la compra de Premium mi cuenta dice que tengo problemas con el banco ya me comuniqué a mi banco y dice que no hay ninguna restricción y que ella sería problema de la aplicación de Spotify ya intente en otro equipo telefónico y en...

  • Newbie
  • Cuando intentó hacer la compra de Premium mi cuenta dice que tengo problemas con el banco ya me comuniqué a mi banco y dice que no hay ninguna restricción y que ella sería problema de la aplicación d...
  • Luke
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Pague en Oxxo y no me ha llegado mi premium

Pague en un Oxxo y no me ha llegado nada ¿alguien sabe que tengo que hacer?

  • Newbie
  • Pague en un Oxxo y no me ha llegado nada ¿alguien sabe que tengo que hacer?  
  • Luke
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Paying for premium...card #'s type in wrong...when i type them in they dont come on screen right ord

Screen numbers show up on the screen in wrong order after i type them in on my phone to order premium **bleep**...how can we fix this...why is there no live people annoying...anyone know what to do?

  • Newbie
  • Screen numbers show up on the screen in wrong order after i type them in on my phone to order premium **bleep**...how can we fix this...why is there no live people annoying...anyone know what to do?
  • Luke
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Como solucionar problema de pago de Spotify

Realicé mi pago a través de una tarjeta que compré de Spotify ya que no pude realizar el pago con tarjeta y cuando hice esto me llegó un correo confirmando el pago pero días después mi suscprición se pausó por la falta de pago y ya no puedo usar mi c...

  • Newbie
  • Realicé mi pago a través de una tarjeta que compré de Spotify ya que no pude realizar el pago con tarjeta y cuando hice esto me llegó un correo confirmando el pago pero días después mi suscprición se...
  • Luke
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes