Subscription changed to free

Reply

Subscription changed to free

ahmedali
Casual Listener

Plan:

Premium

 

Country:

Germany

 

Device:

All

 

Issue:

 

I had my spotify account change from Premium to free couple of days ago, i am paying through Playstation which is withdrawn automatically from my bank account, i tried to logout and login again but nothing helps.

 

 

Please advise.

3 Replies

Re: Subscription changed to free

Nico
Community Legend

Hey @ahmedali! Welcome to the Spotify Community. ^^

 

That's odd.

Does your subscription page say that you've got Spotify Premium? And a restart of your devices can also help sometimes. ^^

 

Peace

Re: Subscription changed to free

ahmedali
Casual Listener

Thx Nico, unfortunately it says now it is 'Free' which i don't know why although i see the transaction is done on my bank account.

Re: Subscription changed to free

Nico
Community Legend

@ahmedali 

 

Could you double check if you're logged into the right account?

Thanks! ^^

 

Peace

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