Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 114560 Views
- 72 replies
- 9 likes
- 114560 Views
- 72 replies
- 9 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13837 Views
- 27 replies
- 2 likes
- 13837 Views
- 27 replies
- 2 likes
Superuser Contribution Perfil Público
ola, gostaria de entender pq o meu perfil público é diferente da configuraçao privada. Entre playlists PÚBLICAS criadas por mim e playlists PÚBLICAS do próprio spotify e de outros usuários posso contar 29, mas eis que o perfil público decidiu só most...
- ola, gostaria de entender pq o meu perfil público é diferente da configuraçao privada. Entre playlists PÚBLICAS criadas por mim e playlists PÚBLICAS do próprio spotify e de outros usu...
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- Spotify Legend
- 760 Views
- 1 replies
- 0 likes
- 760 Views
- 1 replies
- 0 likes
Superuser Contribution old and new account don’t link
I used to have a Swedish account 5 years ago, then I moved to the Uk and added a British Uk card. Now I’m back in Sweden and added my Swedish details and now the account has gone back to my old old playlists? PlanPremiumCountry UK/Sweden Device(iPhon...
- I used to have a Swedish account 5 years ago, then I moved to the Uk and added a British Uk card. Now I’m back in Sweden and added my Swedish details and now the account has gone back to my old old p...
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- Spotify Legend
- 444 Views
- 1 replies
- 0 likes
- 444 Views
- 1 replies
- 0 likes
I upgraded to Premium, and now my Favorites are gone.
PlanPremiumCountryUSA DeviceSamsung Note 8Operating SystemWindows 10My Question or IssueI upgraded to Premium and now my Favorite songs list is gone. What happened to it? Frustrated that me giving Spotify money results in having to waste time and fix...
- Plan Premium Country USA Device Samsung Note 8 Operating System Windows 10 My Question or Issue I upgraded to Premium and now my Favorite songs list is gone. What happened to it? Frust...
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- Newbie
- 718 Views
- 2 replies
- 1 likes
- 718 Views
- 2 replies
- 1 likes
Superuser Contribution Problème file d'attente
Aucune des informations ci-dessous n'est requise. Cependant, plus vous en fournirez, plus il nous sera facile d'essayer de vous aider.Plan PremiumPays france DispositifHuawei Système opérateurAndroid Oreo Ma question ou problème J'ai un abonnement Pr...
- Aucune des informations ci-dessous n'est requise. Cependant, plus vous en fournirez, plus il nous sera facile d'essayer de vous aider. Plan Premium Pays france Dispositif Huawei ...
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- Spotify Legend
- 1738 Views
- 1 replies
- 0 likes
- 1738 Views
- 1 replies
- 0 likes
Superuser Contribution Falha no pagamento
País BrasilMinha pergunta ou problemaEstou tentando fazer uma assinatura Premium, porém, na hora de confirmar o pagamento dá erro e aparece a seguinte mensagem: " Falha no pagamento. Tente novamente ou use outra forma de pagamento".Estou tentando faz...
- País Brasil Minha pergunta ou problema Estou tentando fazer uma assinatura Premium, porém, na hora de confirmar o pagamento dá erro e aparece a seguinte mensagem: " Falha no pagament...
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- Spotify Legend
- 557 Views
- 1 replies
- 0 likes
- 557 Views
- 1 replies
- 0 likes
Help plase
PlanFree/PremiumCountry SpainDeviceSamsung Galaxy 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue few days ago i started on spotify, and i bought the 3 months offer by paypal, but todayi changed my phone, and when i trie...
- Plan Free/Premium Country Spain Device Samsung Galaxy 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue few days ago i started ...
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- Spotify Star
- 745 Views
- 1 replies
- 1 likes
- 745 Views
- 1 replies
- 1 likes
Solved!! Lost premium subscription
Hello, I received an E-Mail that I should reset my password, because of suspicious account activity. I did reset it and logged in into my app, but my premium status is not available although I have already paid for it. Can you please help me? Regards...
- Hello, I received an E-Mail that I should reset my password, because of suspicious account activity. I did reset it and logged in into my app, but my premium status is not ava...
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- Casual Listener
- 532 Views
- 1 replies
- 0 likes
- 532 Views
- 1 replies
- 0 likes
Impossible to use Paypal as payment method
I've tried to add Paypal as payment method multiple times, and everytime I end up with this error message. I have noe problem using the Paypal account as payment method other places. What do I do?
- I've tried to add Paypal as payment method multiple times, and everytime I end up with this error message. I have noe problem using the Paypal account as payment method other places. What do I d...
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- Spotify Star
- 488 Views
- 2 replies
- 0 likes
- 488 Views
- 2 replies
- 0 likes
Account charges.
I have been being charged $9.99 a month for an account I don’t have. I have never signed up for Spotify Premium so unsure what I am being charged for. Is there any other way to contact Spotify so I can stop these charges?
- I have been being charged $9.99 a month for an account I don’t have. I have never signed up for Spotify Premium so unsure what I am being charged for. Is there any other way to contact Spotify so I c...
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- Roadie
- 303 Views
- 1 replies
- 0 likes
- 303 Views
- 1 replies
- 0 likes
Giving a Subscription as a gift - Using a VPN
Hello! My partner and I are Americans with US credit cards working in China for the year. I am hoping to upgrade his free plan to premium as a Christmas gift but want to make sure the fact that we constantly use VPNs to work with the restricted inter...
- Hello! My partner and I are Americans with US credit cards working in China for the year. I am hoping to upgrade his free plan to premium as a Christmas gift but want to make sure the f...
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- Spotify Star
- 1400 Views
- 1 replies
- 0 likes
- 1400 Views
- 1 replies
- 0 likes
Superuser Contribution Sub bought on phone (Android) but the same PC acc doesn't have got it.
Welcome!About week ago I was appealed by Premium Promotion and decided to try it out. I bought it on Spotify App with Samsung J7 and there is everything OK. Today I logged on the same account on PC but there is no information about my Premium and Spo...
- Welcome! About week ago I was appealed by Premium Promotion and decided to try it out. I bought it on Spotify App with Samsung J7 and there is everything OK. Today I logged on the same account on PC...
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- Spotify Legend
- 623 Views
- 2 replies
- 0 likes
- 623 Views
- 2 replies
- 0 likes
Superuser Contribution Annual Subscription price (and discount) in Brazil
Last year I did pay R$ 169,00 for 12 months (a discount of 2 months for the regular price of R$ 16,90). Now the annual subscription is R$ 199,00 (a discount of R$ 3,80) from the regular, month by month, payment. What's the point?
- Last year I did pay R$ 169,00 for 12 months (a discount of 2 months for the regular price of R$ 16,90). Now the annual subscription is R$ 199,00 (a discount of R$ 3,80) from the regu...
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- Spotify Legend
- 2254 Views
- 3 replies
- 0 likes
- 2254 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Opção de pagamento por Boleto sumiu?
PlanFree/PremiumCountryBrazilDevicePCOperating SystemWindows 10 My Question or IssueUsava o Spotify premium, sempre usei Boleto como método de pagamento, porém a assinatura venceu hoje e não consigo renovar ela porque não existe a opção de boleto. O ...
- Plan Free/Premium Country Brazil Device PC Operating System Windows 10 My Question or Issue Usava o Spotify premium, sempre usei Boleto como método de pagamento, porém a assinatura v...
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- Spotify Star
- 19547 Views
- 10 replies
- 8 likes
- 19547 Views
- 10 replies
- 8 likes
Subscribed and paid, but no receipt
PlanFree/PremiumCountry LatviaOperating SystemAndroid My Question or Issue Subscribed spotify premium, but did no get receipt in my email address. In bank account i can see that i have paid (but in spotify account there are no receipts). Used spotify...
- Plan Free/Premium Country Latvia Operating System Android My Question or Issue Subscribed spotify premium, but did no get receipt in my email address. In bank accou...
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- Composer
- 421 Views
- 1 replies
- 0 likes
- 421 Views
- 1 replies
- 0 likes
My College isn’t an option
PlanPremiumCountry UKDevice Operating System My Question or IssueHey there,So, I’m trying to extend my student discount (that I’ve been using for a year already) and my college isn’t in the database along with any of the colleges in the chain. What d...
- Plan Premium Country UK Device Operating System My Question or Issue Hey there, So, I’m trying to extend my student discount (that I’ve been using for a year alr...
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- Community Legend
- 10274 Views
- 1 replies
- 1 likes
- 10274 Views
- 1 replies
- 1 likes
Bought premium 0.99 - 3 months and not working
Hello,today i bought spotify premium for 0.99 for 3 months. I receive the receipt, and this link [https://www.spotify.com/it/account/subscription/] says that i have spotify premium and will be update on march. However, if i connect on my smartphone, ...
- Hello, today i bought spotify premium for 0.99 for 3 months. I receive the receipt, and this link [https://www.spotify.com/it/account/subscription/] says that i have spotify premium and will be upda...
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- Roadie
- 564 Views
- 1 replies
- 0 likes
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Premium
- 564 Views
- 1 replies
- 0 likes
Alguém já conseguiu assinatura com cartão de débito?
My Question or Issue Estou tentando assinar o Spotify usando o cartão de débito do banco do Brasil, mas não está aceitando.
- My Question or Issue Estou tentando assinar o Spotify usando o cartão de débito do banco do Brasil, mas não está aceitando.
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- Spotify Star
- 365 Views
- 1 replies
- 0 likes
- 365 Views
- 1 replies
- 0 likes
Solved!! When will Premium account show up?
I redeemed a Premium one-year subscription through spotify.com/redeem. How long does it take to show up on my phone app? I signed out, signed in, restarted the phone.
- I redeemed a Premium one-year subscription through spotify.com/redeem. How long does it take to show up on my phone app? I signed out, signed in, restarted the phone.
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- Roadie
- 697 Views
- 1 replies
- 0 likes
- 697 Views
- 1 replies
- 0 likes
year subscription 99,- only once
My IssueIt looks like Spotify only offers a 1 year subscribtion for 99,- once.I think from then on you pay 9,99 per month. Crab.That's 20% more expensive!!! Has anyone found where I can find the 'Pay 99,-' per year again? (And what about that constan...
- My Issue It looks like Spotify only offers a 1 year subscribtion for 99,- once. I think from then on you pay 9,99 per month. Crab. That's 20% more expensive!!! Has anyone found wh...
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- Spotify Star
- 618 Views
- 1 replies
- 1 likes
- 618 Views
- 1 replies
- 1 likes
Solved!! How to go from a family member to a premium account of my own?
PlanPremiumCountry Uk My Question or IssueI am currently one of the nominated family members on my dads family premium account. He is in the process of cancelling the account so i wish to start my own premium account with the same details. I don't wa...
- Plan Premium Country Uk My Question or Issue I am currently one of the nominated family members on my dads family premium account. He is in the process of cancelling the ac...
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- Casual Listener
- 883 Views
- 3 replies
- 1 likes
- 883 Views
- 3 replies
- 1 likes