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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
77240 Views
31 replies
2 likes
Moderator
121967 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
160714 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
315473 Views
174 replies
13 likes
PlanPremiumCountryCanada Hi there - I have been a Spotify Premium subscriber for 3 years and I have found out I'm not eligible for the Google Home deal you're offering Canadians. I bought a yearly subscription at the beginning of the year and see tha...
Plan Premium Country Canada Hi there - I have been a Spotify Premium subscriber for 3 years and I have found out I'm not eligible for the Google Home deal you're offering Canadian...
Casual Listener
634 Views
1 replies
3 likes
PlanPremiumCountryCanada DeviceLG G6Operating SystemOreo My Question or Issue*Update - managed to find the chat option and an agent helped me with this. Is there a way to actually speak to somone? I want to switch from Google Play to Spotify and rede...
Plan Premium Country Canada Device LG G6 Operating System Oreo My Question or Issue *Update - managed to find the chat option and an agent helped me with this. Is t...
Roadie
627 Views
1 replies
0 likes
Hi. I have email proof that I have cancelled my spotify premium account, however month on month I am still being charged. I have emailed several times with specific details but keep getting unsatisfactory responses like the one attached. This is rhid...
Hi. I have email proof that I have cancelled my spotify premium account, however month on month I am still being charged. I have emailed several times with specific details but keep getting ...
Roadie
595 Views
1 replies
0 likes
PlanPremiumCountryBrazilDevice(Samsung Galaxy S8+)Operating System(Android 9) My Question or IssueSo, I found this answer in a FAQ (https://community.spotify.com/t5/Spotify-Answers/Can-I-get-some-help-with-my-Premium-for-Family-plan/ta-p/1215266/high...
Plan Premium Country Brazil Device (Samsung Galaxy S8+) Operating System (Android 9) My Question or Issue So, I found this answer in a FAQ (https://community.spotify.com/t5/Spotify-A...
Spotify Star
1128 Views
1 replies
0 likes
PlanPremium CountryIndia DeviceMacbook Pro 2019 Operating SystemMacOSX I activated Spotify Premium in India but I want to change over to another country where I live. (Because it has more content than in India) Help sections everywhere mention to can...
Plan Premium Country India Device Macbook Pro 2019 Operating System MacOSX I activated Spotify Premium in India but I want to change over to another country wh...
Spotify Star
1246 Views
3 replies
0 likes
PlanFree/PremiumCountryTaiwan I live in Taiwan.I use the Spotify Premium one month trial program at 2019/03/07. At 2019/04/05 I change to Family Premium program, then I get 2 bill form my VISA, it shows that Spotfy had charged me twice, NT 149 and NT...
Plan Free/Premium Country Taiwan I live in Taiwan. I use the Spotify Premium one month trial program at 2019/03/07. At 2019/04/05 I change to Family Premium program, then I get 2 bill fo...
Casual Listener
536 Views
2 replies
0 likes
PlanPremium StudentCountryBrazil DeviceMoto Z PlayOperating SystemAndroid 8 My Question or IssueHello everyone. Four days ago I've changed the credit card used in my subscription. Then I was charged 10 reais (Brazil currency), which hasn't reversed y...
Plan Premium Student Country Brazil Device Moto Z Play Operating System Android 8 My Question or Issue Hello everyone. Four days ago I've changed the credit card used in my s...
Community Legend
364 Views
1 replies
0 likes
Good evening so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify free (email receipt is attached below. Since then I have been...
Good evening so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify fre...
Spotify Star
1660 Views
3 replies
0 likes
PlanPremiumCountryHong Kong DeviceN/AOperating SystemN/A My Question or Issue Why the Only US And JP Account can use lyrics function, many English and Japanese song had lyrics but only available in local Account not for Hong Kong?i understand song ha...
Plan Premium Country Hong Kong Device N/A Operating System N/A My Question or Issue Why the Only US And JP Account can use lyrics function, many Eng...
Roadie
1270 Views
1 replies
0 likes
Buen Dia, El dia 24 de Marzo, realice el pago de mi suscripcion Premiun familiar, pero me sigue aparecion el mensaje que debo actualizar los datos de pago. Agradezco su colaboracion. < Community Rock Star edit removed screenshot with personal informa...
Buen Dia, El dia 24 de Marzo, realice el pago de mi suscripcion Premiun familiar, pero me sigue aparecion el mensaje que debo actualizar los datos de pago. Agradezco su colaboracion. &nbs...
Spotify Star
901 Views
3 replies
0 likes
Plannow: Free / trying to subscribe PremiumCountryPlilippinesDeviceLaptop LenovoOperating SystemWindows 10 My Question or IssueWhile trying to subscribe for Premium with my PayPal account (same country, confirmed, limits are raised etc...) constantly...
Plan now: Free / trying to subscribe Premium Country Plilippines Device Laptop Lenovo Operating System Windows 10 My Question or Issue While trying to subscribe for Premium with my P...
Spotify Star
1637 Views
3 replies
0 likes
I’m an existing premium Spotify user with 6 months remaining on a yearly prepaid account. I don’t see an activate Hulu option in my settings. Am I eligible to get Hulu as part of my subscription? If so, how do I set it up?
I’m an existing premium Spotify user with 6 months remaining on a yearly prepaid account. I don’t see an activate Hulu option in my settings. Am I eligible to get Hulu as part of my subscription? If ...
Spotify Star
1487 Views
5 replies
0 likes
I tried linking my existing Hulu account but it was rejected because I had the ad-free subscription. The message from Spotify said to change my Hulu subscription to the ad-supported (basic) plan in order to link the accounts. I changed by Hulu subscr...
I tried linking my existing Hulu account but it was rejected because I had the ad-free subscription. The message from Spotify said to change my Hulu subscription to the ad-supported (basic) plan in o...
Spotify Star
2182 Views
6 replies
0 likes
Plan: PremiumCountry: SingaporeDevice Huawei Mate 20 ProOperating System: Android Pie 9.0 My Question or IssueHi! I am trying to sign up for the Premium Family account but because I have an existing Spotify individual account with SingTel, I need to ...
Plan: Premium Country: Singapore Device Huawei Mate 20 Pro Operating System: Android Pie 9.0 My Question or Issue Hi! I am trying to sign up for the Premium Family account but ...
Casual Listener
4421 Views
2 replies
0 likes
Hi, i'm from Brazil and when i changed my payment metod i've got charged for R$10,00. Is this a thing? Will i receive my money back?
Hi, i'm from Brazil and when i changed my payment metod i've got charged for R$10,00. Is this a thing? Will i receive my money back?
Roadie
885 Views
3 replies
0 likes
PlanPremiumCountryGermanyDevice(Samsung Galaxy 9)Operating System(Android Pie) My Question or IssueI just wanted to subscribe on spotify premium but i just got charged like 60€ and Im still out of the premium, checking the E bank, the money is there,...
Plan Premium Country Germany Device (Samsung Galaxy 9) Operating System (Android Pie) My Question or Issue I just wanted to subscribe on spotify premium but i just got charged like 6...
Spotify Star
515 Views
1 replies
0 likes
WHY DOES USING THE REDEEM CARD OPTION FOR SPOTIFY PREMIUM NEGATE THE OPTION FOR HULU? I FEEL AS THOUGH WITH ME BEING A PAYING CUSTOMER, AND HAVE BEEN FOR OVER A YEAR NOW (OFF AND ON), I SHOULD STILL BE ABLE TO ENJOY THE SERVICES. NOT THE END OF THE W...
WHY DOES USING THE REDEEM CARD OPTION FOR SPOTIFY PREMIUM NEGATE THE OPTION FOR HULU? I FEEL AS THOUGH WITH ME BEING A PAYING CUSTOMER, AND HAVE BEEN FOR OVER A YEAR NOW (OFF AND ON), I SHOULD STILL ...
Spotify Star
1071 Views
3 replies
1 likes
PlanFreeCountryUnited statesPhoneZte blade max My Question or IssueWhen the 3 months for only ¢99 was about I had tried to get it but was not given any of the premium features I contacted support and was told that they would cancel but wouldn't get m...
Plan Free Country United states Phone Zte blade max My Question or Issue When the 3 months for only ¢99 was about I had tried to get it but was not given any of the premium fea...
Spotify Star
373 Views
1 replies
0 likes
I cannot access to the subscription page in order to subscribe to a student account. Please refer to attached picture.PlanFree/PremiumCountryFranceDevice(iPhone 6s) My Question or IssueHow can I get the access in order to subscribe to a student accou...
I cannot access to the subscription page in order to subscribe to a student account. Please refer to attached picture. Plan Free/Premium Country France Device (iPhone 6s) My Question o...
Spotify Star
457 Views
1 replies
0 likes
PlanPremiumCountryukDevicePCOperating SystemWINDOWS 10 My Question or IssueI accidentley bought 2 spotify premiums on the same account i only want one is there a way to get a refund
Plan Premium Country uk Device PC Operating System WINDOWS 10 My Question or Issue I accidentley bought 2 spotify premiums on the same account i only want one is there a way ...
Spotify Star
686 Views
1 replies
0 likes
