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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129462 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
58634 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
234639 Views
144 replies
13 likes
PlanPremium for familyCountry LithuaniaDeviceHuawei P20 LiteOperating SystemEmui 8.0 My Question or Issue So on the ninth day of month i get a bill to pay for the premium but this month my mom changed her bank account card cause the old one expired, ...
Plan Premium for family Country Lithuania Device Huawei P20 Lite Operating System Emui 8.0 My Question or Issue So on the ninth day of month i get a bill to pay f...
Casual Listener
1006 Views
6 replies
0 likes
PlanStudent/PremiumCountryGermany My Question or Issue Hello,I had a student account and I got an 60 € gift-card. I activated the card to prevent it from decaying. Result is, that I'm having a 6 Month premium account instead of my Student account. Wh...
Plan Student/Premium Country Germany My Question or Issue Hello, I had a student account and I got an 60 € gift-card. I activated the card to prevent it from decaying. Result...
Spotify Star
257 Views
1 replies
0 likes
I'm a premium user and would like to change my country settings as I have moved from Canada to Mexico on an indefinite basis. However, Spotify indicates that in order to change the country, I must input a payment method issued by the new country...bu...
I'm a premium user and would like to change my country settings as I have moved from Canada to Mexico on an indefinite basis. However, Spotify indicates that in order to change the country, I...
Spotify Star
911 Views
3 replies
1 likes
PlanPremium familiarCountry BrasilDeviceSamsung galaxy S7Operating SystemAndroid My Question or Issue Meu pai contratou o plano premium familiar, mas não consegue colocar eu e meu irmão.Já fiz todos os passos que pediram no site para reenviar, mas nã...
Plan Premium familiar Country Brasil Device Samsung galaxy S7 Operating System Android My Question or Issue Meu pai contratou o plano premium familiar, mas não consegue c...
Spotify Star
570 Views
3 replies
0 likes
My premium subscription renewed yesterday (1/20/19) but my husband started a family premium subscription today. Will I be refunded anything for my renewal from yesterday?
My premium subscription renewed yesterday (1/20/19) but my husband started a family premium subscription today. Will I be refunded anything for my renewal from yesterday?
Community Legend
225 Views
1 replies
0 likes
CountryMexico yesterday I paid 99mxn at oxxo, I have the receipt and everything and I still have a free account.
Country Mexico yesterday I paid 99mxn at oxxo, I have the receipt and everything and I still have a free account.
Spotify Star
282 Views
1 replies
0 likes
Hello! I’ve been subscribed to the Hulu & Premium plan for months now and sudddenly I’m not able to use my Hulu account any longer. When I attempt to log in, it states that I need to “renew my subscription”. I’ve attempted to activate it again and it...
Hello! I’ve been subscribed to the Hulu & Premium plan for months now and sudddenly I’m not able to use my Hulu account any longer. When I attempt to log in, it states that I need to “renew my su...
Spotify Star
2170 Views
1 replies
0 likes
I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I put all my streaming accounts on I just let it go until I can afford to pay it off as apposed to running around and changing cards ...
I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I put all my streaming accounts on I just let it go until I can afford to pay it o...
Spotify Star
283 Views
1 replies
0 likes
PlanPremiumCountry BrazilDeviceiPhone 6 PlusOperating SystemiOS 12 My Question or Issue I would like you to help me solve this. I bought the prepaid card in the GiftCard case and left in redemption and I placed the pin until it was right, however I i...
Plan Premium Country Brazil Device iPhone 6 Plus Operating System iOS 12 My Question or Issue I would like you to help me solve this. I bought the prepaid card...
Spotify Star
280 Views
1 replies
0 likes
PlanFreeCountry USDeviceGoogleOperating SystemAndroid My Question or Issue I tried the free trial in May and cancled the trial a week before it ended. Unfortunately, I recently discovered that Spotify have been charging my account for the past 8 mont...
Plan Free Country US Device Google Operating System Android My Question or Issue I tried the free trial in May and cancled the trial a week before it ended....
Spotify Star
272 Views
1 replies
0 likes
PlanPremiumCountryNew Zealand My Question or IssueI listen to a lot of the artist 'Blue October' and all their albums except one are on Spotify. The album 'Any Man in America' used to be in Spotify but has now been gone for ages. Could this be in err...
Plan Premium Country New Zealand My Question or Issue I listen to a lot of the artist 'Blue October' and all their albums except one are on Spotify. The album 'Any Man in America' u...
Community Legend
271 Views
1 replies
0 likes
PlanPremium familyCountryCanada DeviceSamsung Galaxy 9 My Question or Issue I can invite my son he gets the email and clicks on the link puts in all his info but the submit button is grey and cannot be pushed. I have canceled the invite resent and st...
Plan Premium family Country Canada Device Samsung Galaxy 9 My Question or Issue I can invite my son he gets the email and clicks on the link puts in all his info bu...
Spotify Star
319 Views
1 replies
0 likes
FreeCanada Device Samsung Galaxy A5Operating SystemAbdroid 7 and upper I bought a google play gift card and i wanted to buy a premium account.so is it possible or what?and tell me where can I buy an spotify gift card in winnipeg!cause i couldnt find ...
Free Canada Device Samsung Galaxy A5 Operating System Abdroid 7 and upper I bought a google play gift card and i wanted to buy a premium account.so is it p...
Community Legend
1009 Views
3 replies
0 likes
Hello, I recently cancelled my premium plan. I was waiting about two days after the cancellation to start up my family premium plan and now that I have activated all my music from my premium account is gone playlists and everything. This is also a su...
Hello, I recently cancelled my premium plan. I was waiting about two days after the cancellation to start up my family premium plan and now that I have activated all my music from my premium account ...
Community Legend
310 Views
1 replies
0 likes
PlanPremiumCountry NetherlandsDeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo My Question or Issue I bought an giftcard in the Albert Heijn, but when i inserted the code on the site it says that it isn't working please contact spotify. I've a...
Plan Premium Country Netherlands Device Samsung Galaxy Note 9 Operating System Android Oreo My Question or Issue I bought an giftcard in the Albert Heijn, but when i...
Spotify Legend
510 Views
3 replies
0 likes
PlanpremiumCountry BOLIVIADeviceHP LAPTOPOperating SystemWINDOWS 10 My Question or Issue i have a debit card, it is available to make online payments, but, i can't use it to pay my subscription
Plan premium Country BOLIVIA Device HP LAPTOP Operating System WINDOWS 10 My Question or Issue i have a debit card, it is available to make online payments, but, i can't ...
Spotify Star
281 Views
1 replies
0 likes
I am currently living in China, but my Spotify account is linked to my Facebook and my credit card has a US address. Spotify is available in China, but I have a VPN. I know a gift card can only be used in America, but if I send the gift card (purchas...
I am currently living in China, but my Spotify account is linked to my Facebook and my credit card has a US address. Spotify is available in China, but I have a VPN. I know a gift card can only be us...
Spotify Legend
636 Views
1 replies
2 likes
I had subscribed to Spotify Premium 3 months trial on November 20, 2018 which costed $0.99 /month. But I have been charged $14.99 on january 20th,2019 . My trial should end in february 20th. Why they have charged me one month early?
I had subscribed to Spotify Premium 3 months trial on November 20, 2018 which costed $0.99 /month. But I have been charged $14.99 on january 20th,2019 . My trial should end in february ...
Spotify Star
294 Views
1 replies
0 likes
My Question or Issue I have canceled my subscription just 1 day before the end of my renewal date. But, my card has been charged. How to get the refund from Spotify?
My Question or Issue I have canceled my subscription just 1 day before the end of my renewal date. But, my card has been charged. How to get the refund from Spotify?
Spotify Star
256 Views
1 replies
0 likes
Hi! I gave my credit card details for someone else’s Spotify premium. Now I want to cancel that subscription but I have no access to his Spotify account. Can you please help? Thanks
Hi! I gave my credit card details for someone else’s Spotify premium. Now I want to cancel that subscription but I have no access to his Spotify account. Can you please help? Thanks
Community Legend
495 Views
1 replies
0 likes
