Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67229 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132578 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67905 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
250783 Views
154 replies
13 likes
PlanPremiumCountryIndiaDevice(Nokia 8.1)Operating System(Android pie) My Question or IssueMost of the songs are missing in India.. please make available regional as well as international songs ASAP.
Plan Premium Country India Device (Nokia 8.1) Operating System (Android pie) My Question or Issue Most of the songs are missing in India.. please make available regional as wel...
Roadie
289 Views
1 replies
1 likes
Hi,I purchased a Yearly Subscription in May of 2018. I would like to renew my subscription without waiting till the last minute. So here is my question. If I buy a yearly subscription today in March of 2019, will my subscription begin in May of 2019 ...
Hi, I purchased a Yearly Subscription in May of 2018. I would like to renew my subscription without waiting till the last minute. So here is my question. If I buy a yearly subscription today in Marc...
Casual Listener
602 Views
2 replies
0 likes
PlanFamily PremiumCountryBrazilDeviceMacBook Pro, Moto G4, Asus Zenfone 4Operating SystemOSX, Android My Question or IssueTenho uma conta Premium Familia, porém estou recebendo mensagens para virar premium, fui olhar minha fatura e não houve cobrança...
Plan Family Premium Country Brazil Device MacBook Pro, Moto G4, Asus Zenfone 4 Operating System OSX, Android My Question or Issue Tenho uma conta Premium Familia, porém estou receben...
Spotify Star
374 Views
3 replies
0 likes
I sold my iPod this year because Spotify Premium was so useful and convenient that I wanted to use nothing but it. I tried google music before this but I felt that it didn't hold up to spotify. Now I think I'm changing my mind. It is ridiculous that ...
I sold my iPod this year because Spotify Premium was so useful and convenient that I wanted to use nothing but it. I tried google music before this but I felt that it didn't hold up to spotify. &nbs...
Casual Listener
987 Views
2 replies
3 likes
PlanPremiumCountry India DeviceAndroid Phone, LaptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue A lot of songs are greyed out.So i thought it must be because of the region problem but later i found out that songs in m...
Plan Premium Country India Device Android Phone, Laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue A lot of songs are greyed...
Spotify Star
40014 Views
9 replies
0 likes
Hello, I was late with my premium account payment, I tried to change the card data to pay, but always gets error. Help
Hello, I was late with my premium account payment, I tried to change the card data to pay, but always gets error. Help
Community Legend
316 Views
1 replies
0 likes
PlanFree/PremiumCountry Not FixedDevicePixel XLOperating System Android Oreo My Question or Issue I am from India but am always on the move. My job involves living and working in various countries. Could I take premium in country and enjoy premium be...
Plan Free/Premium Country Not Fixed Device Pixel XL Operating System Android Oreo My Question or Issue I am from India but am always on the move. My job involv...
Community Legend
1058 Views
10 replies
0 likes
PlanFree/PremiumCountryBrasil My Question or IssueWe used to get our subs via boleto, a payment method very popular here in Brazil. Do you guys know if there's a chance to bring it back? If so, when? I'll never change my schedule for a music service,...
Plan Free/Premium Country Brasil My Question or Issue We used to get our subs via boleto, a payment method very popular here in Brazil. Do you guys know if there's a chance to...
Casual Listener
444 Views
2 replies
0 likes
PlanFreeCountryHondurasDeviceBmobile/AcerOperating SystemAndroid/windows 10 My Question or IssueHola, tengo un problema con mi suscripción premium. La tenia activada pero luego del primer mes gratis, al día de hacer el débito me salio que habia ocurr...
Plan Free Country Honduras Device Bmobile/Acer Operating System Android/windows 10 My Question or Issue Hola, tengo un problema con mi suscripción premium. La tenia activada pero lue...
Community Legend
588 Views
3 replies
1 likes
Hi,I paid my subscription by card, the other day as prompted when I loaded Spotify but seem to have ended up with Premium rather than what I had, the Family Plan. Is there anyway to pay the difference and upgrade?Thanks.
Hi, I paid my subscription by card, the other day as prompted when I loaded Spotify but seem to have ended up with Premium rather than what I had, the Family Plan. Is there anyw...
Community Legend
341 Views
2 replies
0 likes
My problemSo Spotify declined my payment because my debit card doesn’t have any money left. But after I top up my card, update my card details, Spotify said that there was a problem, but I was still charged. After that I tried to update my informatio...
My problem So Spotify declined my payment because my debit card doesn’t have any money left. But after I top up my card, update my card details, Spotify said that there was a problem, but I was stil...
Community Legend
359 Views
1 replies
0 likes
PlanFamily PremiumCountryPh DeviceNote 9 My Question or IssueI subscribed for a premium subscription but It is not working. The subscription was charged and It is listed in the receipts on my account profile.
Plan Family Premium Country Ph Device Note 9 My Question or Issue I subscribed for a premium subscription but It is not working. The subscription was charged and It is li...
Community Legend
558 Views
1 replies
0 likes
Why am I charged 9.99 when my renewal is due next month not this month??I re-verified my account as I'm still a student.I would like a refund of 9.99 and charge me the student rate. NEXT TIME SEND EMAIL THAT THE PLAN IS CHANGING ELSE NO USE OF TAKING...
Why am I charged 9.99 when my renewal is due next month not this month?? I re-verified my account as I'm still a student. I would like a refund of 9.99 and charge me the student rate.&nbs...
Roadie
999 Views
3 replies
0 likes
Hello. ich have been using Spotify for ages now, but since january I believe, Spotify just won't properly charge from me. I use Paypal and automatically payment, I got the money to pay for it and so on. But around 1-2 weeks before I even get charged,...
Hello. ich have been using Spotify for ages now, but since january I believe, Spotify just won't properly charge from me. I use Paypal and automatically payment, I got the money to pay for i...
Spotify Star
1532 Views
10 replies
0 likes
Student PremiumPremiumCountry I'm trying to activate my new Hulu account with Spotify and whenever I try to creat a new Hulu account, it says my email is already in use no matter what email I put in. I have never signed up for Hulu before.
Student Premium Premium Country I'm trying to activate my new Hulu account with Spotify and whenever I try to creat a new Hulu account, it says my email is already in use n...
Community Legend
2681 Views
1 replies
0 likes
hi therei recently joined spotify premium by the .99cents deal for three months, but when i joined i didn’t notice that there was not an email connected to my account, and i’m not sure of my password. i’ve tried to go onto my account page many times ...
hi there i recently joined spotify premium by the .99cents deal for three months, but when i joined i didn’t notice that there was not an email connected to my account, and i’m not sure of my passwo...
Spotify Star
656 Views
4 replies
0 likes
Last Feb. 9,2019 , i registered for a free trial on Spotify using a Debit Card. I was immediately charged the amount of $4.99usd. I didn't really mind since that's how debit cards work. They charge you right away. I was also expecting that my advance...
Last Feb. 9,2019 , i registered for a free trial on Spotify using a Debit Card. I was immediately charged the amount of $4.99usd. I didn't really mind since that's how debit cards work. They ch...
Roadie
783 Views
1 replies
0 likes
PlanFree/PremiumCountryPhilippinesDeviceIphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Philippines Device Iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Roadie
729 Views
1 replies
0 likes
Hello guys, i started a 3 months trial in December 2018. No this trial is going to end on 2019-03-11. Today I bought a gift card for 12 months and I redeemed the code at home. My question now is if I have to cancel my premium subscription which I sta...
Hello guys, i started a 3 months trial in December 2018. No this trial is going to end on 2019-03-11. Today I bought a gift card for 12 months and I redeemed the code at home. My question now ...
Composer
2032 Views
5 replies
0 likes
PlanFree/PremiumCountry BrazilMy Question or IssueAno passado eu comprava de 3 merses de Spotify Premim pagando por BOLETO. Desde o fim do ano passado não consigo renovar o Premium pois a opção de pagamento por BOLETO SUMIU! Estou cansado de usar o F...
Plan Free/Premium Country Brazil My Question or Issue Ano passado eu comprava de 3 merses de Spotify Premim pagando por BOLETO. Desde o fim do ano passado não consigo renovar o Premium poi...
Community Legend
982 Views
5 replies
0 likes
