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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5215 Views
  • 23 replies
  • 2 likes
  • 5215 Views
  • 23 replies
  • 2 likes

want to update to premium

hi ,i was using premium till 3 months but had problem with the payment. system wasnot accepting my payment. so canceled the premium , get back to free. but now want to update my account to premium again but having the same payment problem .

  • Newbie
  • hi , i was using premium till 3 months but had problem with the payment. system wasnot accepting my payment. so canceled the premium , get back to free. but now want to update my account to premium ...
  • Jose_M
  • Spotify Star
  • 202 Views
  • 1 replies
  • 1 likes
  • 202 Views
  • 1 replies
  • 1 likes

Superuser Contribution I have premium when I alredy canceled it

I registered to the platform through the family plan on 07.09.2018, when I realized that I could not see my address or remember which one I had, I deleted the subscription the same day. The problem is that now it appears that my subscription ends on ...

  • Newbie
  • I registered to the platform through the family plan on 07.09.2018, when I realized that I could not see my address or remember which one I had, I deleted the subscription the same day. The problem i...
  • Jemi
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Payment
  • 202 Views
  • 1 replies
  • 0 likes

Payment

Hey all I wanted too pay for premium a hour ago and it didnt worked not for any card .any one else got problemsThanks PlanFree/PremiumCountry BelgiumOperating System(iOS 10, Android Oreo, Windows 10,etc.)

  • Newbie
  • Hey all  I wanted too pay for premium a hour ago and it didnt worked not for any card .any one else got problems Thanks  Plan Free/Premium Country  Belgium Operating System (iO...
  • Billy-J
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Annullamento di abbonamento

Salve. Ho annullato oggi il mio abbonamento premium dopo la prova gratuita di 30 gg. L'abbonamento scade oggi ma mi dice, nonostante l'annullamento, che potrò utilizzare spotify premium ancora per un mese. Non mi serve e non voglio pagare il mensile....

  • Newbie
  •    Salve. Ho annullato oggi il mio abbonamento premium dopo la prova gratuita di 30 gg. L'abbonamento scade oggi ma mi dice, nonostante l'annullamento, che potrò utilizzare spotify premium...
  • Billy-J
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Cannot continue my premium membership

Hi all, I started my spotify premium membership when I was living in Japan almost two years ago. Last month I moved back to China and unfortunately, my Japan's credit card will be expired next month. I tried to use my China's visa card to continue my...

  • Casual Listener
  •   Hi all,   I started my spotify premium membership when I was living in Japan almost two years ago. Last month I moved back to China and unfortunately, my Japan's credit card will be ex...
  • Billy-J
  • Spotify Star
  • 356 Views
  • 3 replies
  • 0 likes
  • 356 Views
  • 3 replies
  • 0 likes

Moved Countries with Premium for Family

PlanPremium for FamilyCountrySouth Africa Device(iPhone 7)Operating System(iOS 10) My Question or Issue Hi,I have recently decided to stay in South Africa. My card in the UK is not active and the family subscription needs to be renewed however every ...

  • Newbie
  • Plan Premium for Family Country South Africa   Device (iPhone 7) Operating System (iOS 10)   My Question or Issue  Hi, I have recently decided to stay in South Africa. My c...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

What happens when I cancel my Spotify Premium subscription?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry BulgariaDeviceiPhone 6sOperating SystemiOS 11 My Question or Issue Will I be able to listen to the song I downloaded...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country  Bulgaria Device iPhone 6s Operating System iOS ...
  • Billy-J
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

When does my subscription end?

DISCLAIMER: This might be not as important of a question but oh well.So I got the three months of premium for $0.99 on May 17, 2017 at around 3:30. And this group I like is dropping their album at 6am on August 17, 2017: the day I finish my subscript...

  • Newbie
  • DISCLAIMER: This might be not as important of a question but oh well. So I got the three months of premium for $0.99 on May 17, 2017 at around 3:30. And this group I like is dropping their album a...
  • Billy-J
  • Spotify Star
  • 1195 Views
  • 1 replies
  • 0 likes
  • 1195 Views
  • 1 replies
  • 0 likes

Got charged $10 for my student account

How can I get refunded and how do I ensure this doesn't happen again?

  • Newbie
  • How can I get refunded and how do I ensure this doesn't happen again?
  • Billy-J
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Started free 7-Day Trial by mistake

Hello, when I was starting Spotify I wanted to skip the current song but there was a Pop-Up when I clicked and so i started a free 7-day trial by mistake but the problem is:1. i don´t need premium right now2. i don´t want to pay when the trial is ove...

  • Newbie
  • Hello,   when I was starting Spotify I wanted to skip the current song but there was a Pop-Up when I clicked and so i started a free 7-day trial by mistake but the problem is: 1. i don´t need...
  • Billy-J
  • Spotify Star
  • 212 Views
  • 1 replies
  • 1 likes
  • 212 Views
  • 1 replies
  • 1 likes

Premium

Hi we paid for the premium yesterday but it isn't working it took the money from our account I did everything to try to fix the problem but nothing isn't working what can I do to get my premium

  • Newbie
  • Hi we paid for the premium yesterday but it isn't working it took the money from our account I did everything to try to fix the problem but nothing isn't working what can I do to get my premium
  • Billy-J
  • Spotify Star
  • 167 Views
  • 1 replies
  • 1 likes
  • 167 Views
  • 1 replies
  • 1 likes

Problem in my account

Hello good night one question is that I have Spotify premium but it does not let me change the song and I can't advance or delay the song because it tells me that I need a premium amount. Well I hope you can help me thanks

  • Newbie
  • Hello good night one question is that I have Spotify premium but it does not let me change the song and I can't advance or delay the song because it tells me that I need a premium amount. Well I hope...
  • Billy-J
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Still no premium after 2 days

So I've bought this 10€ Spotify card in the store and activated it at home. That was 2 days ago. It even showed me that it was successful etc but Spotify is still showing me my free membership. I logged in and off countless times by now but it's stil...

  • Newbie
  • So I've bought this 10€ Spotify card in the store and activated it at home. That was 2 days ago. It even showed me that it was successful etc but Spotify is still showing me my free membership. I log...
  • Billy-J
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Skipping through songs

I have premium but for some reason my account won't let me skip to a certain part of a song on my phone. I've tried logging out and logging back in and nothing seems to help. I tried doing it on my laptop and it works just fine it just doesn't work o...

  • Newbie
  • I have premium but for some reason my account won't let me skip to a certain part of a song on my phone. I've tried logging out and logging back in and nothing seems to help. I tried doing it on my l...
  • Billy-J
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Payment doesn't go trough

i make all the required steps for getting premium, but as soon as i press "pay" the screen just goes white. ??? As in the picture

  • Newbie
  • i make all the required steps for getting premium, but as soon as i press "pay" the screen just goes white. ??? As in the picture
  • Billy-J
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Problem with Premium !

Hey Guys,Yesterday I bought spotify Premium via gift card,so good so fine i activated als everything seemed to Work,but a couple of hours later i cant skip as i want to it says that i Need to buy Premium same goes for deactivating shuffle. Weird is t...

  • Newbie
  • Hey Guys, Yesterday I bought spotify Premium via gift card,so good so fine i activated als everything seemed to Work,but a couple of hours later i cant skip as i want to it says that i Need to buy P...
  • Billy-J
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

offline issues on iPhone

I recently bought spotify primium because I wanted to be able to listen to music offline but when I try going to the home page or searching up a new song offline it says I need to be online. Does anyone know why this is happening?

  • Newbie
  • I recently bought spotify primium because I wanted to be able to listen to music offline but when I try going to the home page or searching up a new song offline it says I need to be online. Does any...
  • Billy-J
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

7 day trial, cant download songs

im on mobile spotify, and i have the 7 day free trial . it days i have it, but i can't download songs for offline ? my friend has spotify and didnt have this issue

  • Newbie
  • im on mobile spotify, and i have the 7 day free trial . it days i have it, but i can't download songs for offline ? my friend has spotify and didnt have this issue
  • Billy-J
  • Spotify Star
  • 601 Views
  • 1 replies
  • 0 likes
  • 601 Views
  • 1 replies
  • 0 likes

premium account

i want to get spotify premium but i don't have a credit card or a pay pal only itunes money and i want to pay for spotify through that, how do i? i don't care if it's 12.99 i just want premium

  • Newbie
  • i want to get spotify premium but i don't have a credit card or a pay pal only itunes money and i want to pay for spotify through that, how do i? i don't care if it's 12.99 i just want premium
  • Billy-J
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Payments

It charged me 2 times for premium how do I get that money back?

  • Newbie
  • It charged me 2 times for premium how do I get that money back?
  • Billy-J
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes