Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

72244 Views

19 replies

97 likes

  • 72244 Views
  • 19 replies
  • 97 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

135642 Views

69 replies

10 likes

Premium for Family
  • 135642 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

75910 Views

89 replies

4 likes

  • 75910 Views
  • 89 replies
  • 4 likes

Family spotify without permission

PlanFamily/PremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueMy problem started on my July 2018 bill on the 15th you guys decided to charge me for Family premium , I never decided this and never authorized th...

Visitor

  Plan Family/Premium Country Canada Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue My problem started on my July 2018 bill on the 15th you gu...

Maxim

Spotify Star

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Solved!! Upgraded to Spotify Premium for Family - HULU Subscription GONE

PlanSpotify Premium for FamiliesCountryUSA My Question or IssueI've been a Spotify Premium user for a while. I was thrilled to receive a free Hulu subscription. After raving about Spotify for a long time, my wife finally asked me to upgrade to a Prem...

Casual Listener

Plan Spotify Premium for Families Country USA   My Question or Issue I've been a Spotify Premium user for a while. I was thrilled to receive a free Hulu subscription. After raving about Sp...

xxaiwaxx

Casual Listener

1967 Views

2 replies

2 likes

  • 1967 Views
  • 2 replies
  • 2 likes

I Can't change my CreditCard - No puedo cambiar la Ttarjeta de Credito

PlanPremiumCountryChileDeviceiPhone 8Operating SystemWindows 10My Question or Issue Estoy cambiando la tarjeta de credito con la que pago la suscripción y me alerta de que esta no pertenece a mi país ¬¬, actualicen su información por favor. Debo camb...

Casual Listener

Plan Premium Country Chile Device iPhone 8 Operating System Windows 10 My Question or Issue   Estoy cambiando la tarjeta de credito con la que pago la suscripción y me alerta de que es...

CMellaAbadal

Casual Listener

988 Views

7 replies

0 likes

  • 988 Views
  • 7 replies
  • 0 likes

Superuser Contribution Sharing to Instagram Story Not Working

PlanPremiumCountry ChileDeviceSamsung Galaxy Note 9Operating SystemAndroid 9 My Question or Issue Al momento de querer compartir lo que estoy reproduciendo en instagran stories no me aparece la opcion, Spotify esta en al version 8.4.95.785 e Instagra...

Casual Listener

Plan Premium Country  Chile Device Samsung Galaxy Note 9 Operating System Android 9   My Question or Issue  Al momento de querer compartir lo que estoy reproduciendo en insta...

Katerina

Spotify Legend

968 Views

3 replies

0 likes

  • 968 Views
  • 3 replies
  • 0 likes

Solved!! Error Using Hulu With Linked Premium Account

Since the news broke that we can have a base Hulu plan free with our Spotify Premium account, I linked the two in order to benefit from this. Ever sense, whenever I go to Hulu's main page the attached screenshot is what I'm presented with. I can acce...

Casual Listener

Since the news broke that we can have a base Hulu plan free with our Spotify Premium account, I linked the two in order to benefit from this. Ever sense, whenever I go to Hulu's main page the attache...

aaksern

Casual Listener

759 Views

2 replies

0 likes

  • 759 Views
  • 2 replies
  • 0 likes

I bought Spotify premium for the wrong account

So basically, this morning I bought a Spotify premium subscription with student discount, but accidentally did it for the wrong account... I thought about buying it again for the good account and then cancel the other subscription, but the thing is I...

Visitor

So basically, this morning I bought a Spotify premium subscription with student discount, but accidentally did it for the wrong account... I thought about buying it again for the good account and the...

Brunelicia

Community Legend

639 Views

1 replies

0 likes

  • 639 Views
  • 1 replies
  • 0 likes

UK Premium Accounts and Hulu

I've been reading about the Hulu being free for Spotify Premium users but is it just available to subscribers in the USA?

Visitor

I've been reading about the Hulu being free for Spotify Premium users but is it just available to subscribers in the USA?  

Loxer

Community Legend

5057 Views

1 replies

0 likes

Hulu-spotify
uk
  • 5057 Views
  • 1 replies
  • 0 likes

Solved!! Can we not gift subscriptions anymore?

I remember a few months back I was able to gift a 1-month subscription to a friend. I plugged in my payment info, they received an email, and all was good. Now not only can I not find that option, I don't see anything anywhere that says that this fea...

Casual Listener

I remember a few months back I was able to gift a 1-month subscription to a friend. I plugged in my payment info, they received an email, and all was good. Now not only can I not find that option, I ...

Matsudano

Casual Listener

849 Views

2 replies

0 likes

  • 849 Views
  • 2 replies
  • 0 likes

Playlist functionality

I am new to Spotify and I am used to Pandora functionality. I have created a playlist in my Spotify Premium account and have added music to it, but it seems limited to only the exact songs I've added to the playlist/ How do I get Spotify to automatic...

Casual Listener

I am new to Spotify and I am used to Pandora functionality. I have created a playlist in my Spotify Premium account and have added music to it, but it seems limited to only the exact songs I've added...

Bittencourt

Spotify Star

606 Views

3 replies

0 likes

  • 606 Views
  • 3 replies
  • 0 likes

Student Subscription Issues

I went through the verification to prove I'm a student and had the $5.99 plan showing on my account, but I was charged the regular price of $9.99 and when I check my account it's not showing the student rate anymore, but the regular rate. How do I go...

Visitor

I went through the verification to prove I'm a student and had the $5.99 plan showing on my account, but I was charged the regular price of $9.99 and when I check my account it's not showing the stud...

OneByBoo

Roadie

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Premium Lite

So I was thinking (while listening to Spotify) and I was thinking of a Cheaper / Premium Lite. I am in a school of around 700 students (high school). I asked around a lot of friends and other people around the school (150+), “who uses what spotify?”,...

Visitor

So I was thinking (while listening to Spotify) and I was thinking of a Cheaper / Premium Lite. I am in a school of around 700 students (high school). I asked around a lot of friends and other pe...

Loxer

Community Legend

784 Views

1 replies

0 likes

  • 784 Views
  • 1 replies
  • 0 likes

Combining Spotify/PS Plus/Hulu Subscriptions

Is there a way to get the discounted PS Plus & Spotify Premium alongside the Spotify Premium & Hulu plan all for the same account? If so, how would you go about this?

Visitor

Is there a way to get the discounted PS Plus & Spotify Premium alongside the Spotify Premium & Hulu plan all for the same account? If so, how would you go about this?   

Loxer

Community Legend

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

my account keeps getting charged earlier every month

PlanPremium FamilyCountrySwedenMy Question or IssueHi,I got family premium jan-25 and payment went threw jan-28 and then I thought I would get charged again around that date in feb but instead got charged feb-18 and this month spotify tried on mar-14...

Visitor

Plan Premium Family Country Sweden My Question or Issue Hi, I got family premium jan-25 and payment went threw jan-28 and then I thought I would get charged again around that date in feb but in...

OneByBoo

Roadie

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution **bleep** as usual. (Aka someone is using my account)

Well, well, here we are again. Now my girlfriend is facing the same issue as I did two month ago - someone keeps highjacking her Spotify account and starting playback of music she does not listen to. Interestingly it is always -in my opinion- bad rap...

Regular

Well, well, here we are again. Now my girlfriend is facing the same issue as I did two month ago - someone keeps highjacking her Spotify account and starting playback of music she does not listen to....

Katerina

Spotify Legend

462 Views

3 replies

0 likes

  • 462 Views
  • 3 replies
  • 0 likes

Premium does not work

PlanPremiumCountryGermany My Question or IssueHey guys, I am subscribed to a Premium Spotify account since over 3 years now, never had any problems. Since a week, it says I only have a Free account on my phone (Samsung S5) and Laptop (Lenovo Yoga). T...

Visitor

Plan Premium Country Germany     My Question or Issue Hey guys, I am subscribed to a Premium Spotify account since over 3 years now, never had any problems. Since a week, it says I o...

Loxer

Community Legend

780 Views

3 replies

0 likes

  • 780 Views
  • 3 replies
  • 0 likes

Solved!! My spotify subscription on my galaxy s8 wont let me cancel

PlanPremiumCountryAmericaDeviceGalaxy s8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up for the free trial on my phone for the premium back in february 2019 and was planning on canceling the subscription since ...

Newbie

Plan Premium Country America Device Galaxy s8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I signed up for the free trial on my phone for the pr...

Brunelicia

Community Legend

689 Views

1 replies

0 likes

  • 689 Views
  • 1 replies
  • 0 likes

Family premium account

PlanFamilyCountryPortugalDeviceiphone and android´sOperating SystemlatestMy Question or Issuei always have been family account, yesterday my credit card was changed, and all my family menbers went out of the account. i want them back. as you can see ...

Casual Listener

Plan Family Country Portugal Device iphone and android´s Operating System latest My Question or Issue i always have been family account, yesterday my credit card was changed, and all my fami...

Billy-J

Spotify Star

694 Views

3 replies

0 likes

  • 694 Views
  • 3 replies
  • 0 likes

Spotify premium and hulu

My Question or IssueSo I already have Spotify Premium and I have had it for a little while now but I just saw the Hulu advertisement and I added it does that mean I'm paying for Spotify and my Hulu account for just 9 99 for both of them or what is th...

Visitor

My Question or Issue So I already have Spotify Premium and I have had it for a little while now but I just saw the Hulu advertisement and I added it does that mean I'm paying for Spotify and my Hulu...

Loxer

Community Legend

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Can't redeem my pin

PlanFree/PremiumCountryBrazilDeviceAsus Z3Operating SystemAndroid My Question or IssueI just bought a card to redeem but the system says it's not valid. I have the receipt saying it was validated. Anyone can help?

Regular

  Plan Free/Premium Country Brazil Device Asus Z3 Operating System Android   My Question or Issue I just bought a card to redeem but the system says it's not valid. I have the re...

hulbero

Casual Listener

826 Views

5 replies

0 likes

  • 826 Views
  • 5 replies
  • 0 likes