Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
Gigiss22
Visitor
125438 Views
82 replies
10 likes

125438 Views
82 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14971 Views
27 replies
2 likes

14971 Views
27 replies
2 likes

TRIPLE CHARGED

Today i decided to buy premium account, first i tried to get student discount two times i entered my credit card informations and there was written we wont charge you unless you finish your school proof thing , i couldn t proof it and i changed my mi...

batuhansar
Newbie
Today i decided to buy premium account, first i tried to get student discount two times i entered my credit card informations and there was written we wont charge you unless you finish your sch...
2017-09-02 11:54:12 PM
2019-01-03 5:31:52 PM
Luke
Spotify Star
202 Views
1 replies
0 likes

202 Views
1 replies
0 likes

60 Tage Kostenlos Premium, nirgendwo kündigung zu sehen

Guten tag/abend/morgen. Ich hatte mir vor ein paar Wochen spotify einfach mal runtergeladen, da ich es testen wollte.Dort stand dann auch gleich das ich für 60 tage Spotify Premium testen kann,so nun möchte ich dieses aber kündigen und sehe nirgendsw...

Sektors1
Newbie
Guten tag/abend/morgen. Ich hatte mir vor ein paar Wochen spotify einfach mal runtergeladen, da ich es testen wollte. Dort stand dann auch gleich das ich für 60 tage Spotify Premium testen ...
2017-09-02 12:27:50 AM
2019-01-03 5:31:09 PM
Luke
Spotify Star
456 Views
1 replies
0 likes

456 Views
1 replies
0 likes

Subscription cancelled

Spoiler (Highlight to read)I recently changed my phone and had all my apps transferred over. Since then I've not been able to log into the app. I've looked on desktop app and it says I'm free user but £9.99 has been taken. How can I stop these? I can...

sarahmatthews58
Newbie
I recently changed my phone and had all my apps transferred over. Since then I've not been able to log into the app. I've looked on desktop app and it says I'm free user but £9.99 has been taken. &nb...
2017-09-03 3:53:13 PM
2019-01-03 5:29:56 PM
Luke
Spotify Star
234 Views
1 replies
0 likes

234 Views
1 replies
0 likes

Subscribed to Premium but not getting it

I subscribed to premium a fe days back but I am not getting the service. I tried all the options that were mentioned in the community but still I am not getting the service. I remove the device from the devices and add it again and nothing changed. M...

michelleris
Newbie
I subscribed to premium a fe days back but I am not getting the service. I tried all the options that were mentioned in the community but still I am not getting the service. I remove the device ...
2017-09-03 12:31:06 AM
2019-01-03 5:27:50 PM
Luke
Spotify Star
258 Views
1 replies
0 likes

258 Views
1 replies
0 likes

Subscription Cancellation

I would like to get in touch with a Spotify staff member URGENTLY. I cancelled my subscription MONTHS ago, I have moved from the UK and have not been using Spotify at all. I was somehow charged for it this entire time and you can see my access, I hav...

sana1993
Newbie
I would like to get in touch with a Spotify staff member URGENTLY. I cancelled my subscription MONTHS ago, I have moved from the UK and have not been using Spotify at all. I was somehow charged for i...
2017-09-04 1:07:45 AM
2019-01-03 5:26:23 PM
Luke
Spotify Star
263 Views
1 replies
0 likes

263 Views
1 replies
0 likes

Payment is not accepted

I was a premium member for more than a year.In August 2017 it suddenly stopped my premium account and said do payments. I tried to buy with 2 different bank in total 4 credit cards on 3 different platforms on different network providers. I really wan...

user-removed
Visitor
I was a premium member for more than a year.In August 2017 it suddenly stopped my premium account and said do payments. I tried to buy with 2 different bank in total 4 credit cards on 3 different pla...
2017-09-04 1:49:57 PM
2019-01-03 5:25:05 PM
Luke
Spotify Star
200 Views
1 replies
0 likes

200 Views
1 replies
0 likes

I was charged multiple times within one month.

Hello! I was charged for my subscription 3 times and I don't know why. I only ordered premium once so I was wondering if I could be refunded for the other two charges? Does anyone know how I can go about contacting support to be refunded? Thanks!Shay...

shubbell-9
Newbie
Hello! I was charged for my subscription 3 times and I don't know why. I only ordered premium once so I was wondering if I could be refunded for the other two charges? Does anyone know how I...
2017-09-04 4:44:26 PM
2019-01-03 5:23:39 PM
Luke
Spotify Star
189 Views
1 replies
0 likes

189 Views
1 replies
0 likes

Google home mini not delivered

Hi,I had purchased a Google home mini using the Spotify promotional offer. But while making the order I had put the zip code wrong and the order never got delivered and it was sent back. I tried contacting Google store regarding it and they asked me ...

abhishek639
Casual Listener
Hi, I had purchased a Google home mini using the Spotify promotional offer. But while making the order I had put the zip code wrong and the order never got delivered and it was sent back. I tried co...
2018-12-30 6:30:26 AM
2019-01-03 5:14:17 PM
Maxim
Spotify Star
1033 Views
3 replies
0 likes

1033 Views
3 replies
0 likes

"Card is from a country where there is no spotify"

I've been trying to go premium for a week now, using two different cards and using a desktop computer and my mobile phone. It says that Spotify has not launched yet in my country, (Argentina) and that I should use a card that is where Spotify is pres...

Rotten-pancakes
Newbie
I've been trying to go premium for a week now, using two different cards and using a desktop computer and my mobile phone. It says that Spotify has not launched yet in my country, (Argentina) and tha...
2017-09-05 3:23:55 AM
2019-01-03 5:13:40 PM
Luke
Spotify Star
662 Views
1 replies
0 likes
card
country
Premium

662 Views
1 replies
0 likes

I CAN'T UPGRADE TO PREMIUM

When i try to upgrade, the american express sent me a message for the authorization for 3 times (so the card has no problem), but then the upgrade doesn't proceed and the website shows me this message (see the attached pic) "it looks like you already...

superocker33
Newbie
When i try to upgrade, the american express sent me a message for the authorization for 3 times (so the card has no problem), but then the upgrade doesn't proceed and the website shows me this messag...
2017-09-05 11:09:40 AM
2019-01-03 5:12:26 PM
Luke
Spotify Star
412 Views
1 replies
0 likes
Payment
Premium
upgrade

412 Views
1 replies
0 likes

I pay 3 month and nothing

i just pay 61.20 soles, 18.91 dollars , for a 3 month premmium account , but the thing is that nothing has change ,I´m still being free account, so i want to know what can i do to solve this problem

Nyghtray
Newbie
i just pay 61.20 soles, 18.91 dollars , for a 3 month premmium account , but the thing is that nothing has change ,I´m still being free account, so i want to know what can i do to solve this pr...
2017-09-05 7:21:34 PM
2019-01-03 5:08:22 PM
Luke
Spotify Star
253 Views
1 replies
0 likes

253 Views
1 replies
0 likes

Family Plan - Double Payments

I converted to a family plan a few months ago; but I'm being charged for the family plan and my regular subscription. How do i get this corrected? Thank you

debra0319
Newbie
I converted to a family plan a few months ago; but I'm being charged for the family plan and my regular subscription. How do i get this corrected? Thank you
2017-09-05 7:37:40 PM
2019-01-03 5:07:51 PM
Luke
Spotify Star
228 Views
1 replies
0 likes

228 Views
1 replies
0 likes

pagamento

Fiz o pagamento do Spotify Premium no boleto bacário, mas o serviço não foi liberado para mim até agora. Não estava disponível para a escolha do Cartão de Crédito e acabei pagando no boleto. O débito já foi efetuado no banco, mas continuo apenas com ...

darlantato
Casual Listener
Fiz o pagamento do Spotify Premium no boleto bacário, mas o serviço não foi liberado para mim até agora. Não estava disponível para a escolha do Cartão de Crédito e acabei pagando no boleto. O débito...
2017-09-05 8:54:05 PM
2019-01-03 5:06:51 PM
Luke
Spotify Star
154 Views
1 replies
0 likes

154 Views
1 replies
0 likes

I can not get the Premium family account

Hello, I am from Bolivia and I want to get the premium account but the spotify page does not let me make the payment by credit card, I spoke with the bank and he said he did not register any request for payment .... help !!!

Hampuero
Newbie
Hello, I am from Bolivia and I want to get the premium account but the spotify page does not let me make the payment by credit card, I spoke with the bank and he said he did not register any request ...
2017-09-05 9:13:32 PM
2019-01-03 5:06:18 PM
Luke
Spotify Star
203 Views
1 replies
0 likes

203 Views
1 replies
0 likes

I can't avail the premium subcription

I'm paying via mobile. I already have 135 load balance on my phone but after entering the pin they sent me it said i dont have enough credit but the price was only 129 php.

scout714
Newbie
I'm paying via mobile. I already have 135 load balance on my phone but after entering the pin they sent me it said i dont have enough credit but the price was only 129 php.
2017-09-06 5:52:59 AM
2019-01-03 5:02:14 PM
Luke
Spotify Star
208 Views
1 replies
0 likes

208 Views
1 replies
0 likes

Can't complete the monthly payment

For the last two days I've been trying to pay with three different credit cards, all of them meet the requirements and have enough funds to pay the subscription. Please help me cause now my subscription is paused and I can't use Spotify unless I down...

victor_8267
Newbie
For the last two days I've been trying to pay with three different credit cards, all of them meet the requirements and have enough funds to pay the subscription. Please help me cause now my subs...
2017-09-06 6:42:31 AM
2019-01-03 4:49:39 PM
Luke
Spotify Star
185 Views
1 replies
1 likes

185 Views
1 replies
1 likes

Please Help

I was subscribed to Spotify premium but now I am not but when I look on my profile it still says I am. How do I stop this and will I still be charged?

Howie12
Newbie
I was subscribed to Spotify premium but now I am not but when I look on my profile it still says I am. How do I stop this and will I still be charged?
2017-09-06 6:20:53 PM
2019-01-03 4:47:50 PM
Luke
Spotify Star
250 Views
1 replies
0 likes

250 Views
1 replies
0 likes

Premium isn't working?

I purchased the three months premium trial at £0.99 a month and then purchased the full price at £9.99 (trans code ) but since switching phones to an upgrade my Spotify hasn't worked. Could you advise wether I'm using the wrong log in details (invoic...

Saamanthajones
Newbie
I purchased the three months premium trial at £0.99 a month and then purchased the full price at £9.99 (trans code <removed sensitive info>) but since switching phones to an upgrade my Spotify ...
2017-09-06 7:05:27 PM
2019-01-03 4:46:40 PM
Luke
Spotify Star
176 Views
1 replies
0 likes

176 Views
1 replies
0 likes

Oops, seems your card or payment provider is having a bad day.

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.i get this message when i try to do my second payment i tryed 4 cards and 2 paypal accounts i just want my ...

BoscoIsHere
Newbie
Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method. i get this message when i try to do my second payment...
2017-09-06 9:17:16 PM
2019-01-03 4:45:14 PM
Luke
Spotify Star
189 Views
1 replies
0 likes

189 Views
1 replies
0 likes

Cancelled premium but still charged for it

My Spotify premium subscription was set to renew on September 5. I cancelled it on September 2, and then I was still charged $10.34 (including tax) on September the 5th. I know that I completed the cancellation process because on the 2nd, I reached t...

Seachelle
Newbie
My Spotify premium subscription was set to renew on September 5. I cancelled it on September 2, and then I was still charged $10.34 (including tax) on September the 5th. I know that I completed the c...
2017-09-06 11:52:17 PM
2019-01-03 4:44:05 PM
Luke
Spotify Star
208 Views
1 replies
0 likes

208 Views
1 replies
0 likes

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