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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148607 Views

69 replies

10 likes

Premium for Family
  • 148607 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94136 Views

89 replies

4 likes

  • 94136 Views
  • 89 replies
  • 4 likes

I forgot to cancel my subscription

I was on the 3 month for 99p deal, but I forgot to cancel it. It ran out on the 22nd of March. Is there anyway I can get it refunded, and go back to a free account. I know it's only £10, but I'm a university student, and that's a large proportion of ...

Casual Listener

I was on the 3 month for 99p deal, but I forgot to cancel it. It ran out on the 22nd of March. Is there anyway I can get it refunded, and go back to a free account. I know it's only £10, but I'm a un...

Billy-J

Spotify Star

1724 Views

3 replies

0 likes

Subscription
  • 1724 Views
  • 3 replies
  • 0 likes

Solved!! Cobrança de 10 reais indevida

PlanPremiumCountryBrazilMy Question or IssueTroquei de cartão de crédito e foi cobrado 10 reais, que não foi estornado. Os 8,50 é o valor certo da mensalidade.

Visitor

Plan Premium Country Brazil My Question or Issue Troquei de cartão de crédito e foi cobrado 10 reais, que não foi estornado. Os 8,50 é o valor certo da mensalidade.   

Bittencourt

Spotify Star

913 Views

1 replies

0 likes

  • 913 Views
  • 1 replies
  • 0 likes

3 month trial ended but....

Hi,I signed up for the 99p for 3 months on the 27th Dec 2018. There appears to be no leeway that the subscription ends at 23:59 on the 27th March 2019 (today). I have now been charged the £9.99, and I am a student so didn't want to go further.I don't...

Casual Listener

Hi, I signed up for the 99p for 3 months on the 27th Dec 2018. There appears to be no leeway that the subscription ends at 23:59 on the 27th March 2019 (today). I have now been charged the £9.99, ...

Jose_M

Spotify Star

797 Views

1 replies

0 likes

cancellation
subcription
Trial
  • 797 Views
  • 1 replies
  • 0 likes

Cant reapply subscription

PlanFree/PremiumCountryPhilippine DeviceAsus zenfone 5Operating SystemAndroid pie My Question or IssueI accidentally click the subs button before receiving my load after this pic/receive text above i cant subscribe for the promo 149php for 3 months p...

Newbie

  Plan Free/Premium Country Philippine   Device Asus zenfone 5 Operating System Android pie   My Question or Issue I accidentally click the subs button before receiving m...

Jose_M

Spotify Star

642 Views

1 replies

1 likes

  • 642 Views
  • 1 replies
  • 1 likes

Suscripcion student

Hi, sorry my english. I have the university subscription, perform the reactivation of the account but now I see the charge of a normal account, not that of the studentPlanFree/PremiumCountryChileDeviceHuawei p20Operating SystemAndroid Oreo My Questio...

Newbie

Hi, sorry my english.  I have the university subscription, perform the reactivation of the account but now I see the charge of a normal account, not that of the student Plan Free/Premium Cou...

Brunelicia

Community Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Unable to pay/activate premium

The app doesn’t allow me in any way to get the premium version, someone paid for me until some time ago so i don’t know if that person did something wrong to not allow its purchase. Plan FreeCountryItalyDeviceiPhone 6Operating System- My Question or ...

Newbie

  The app doesn’t allow me in any way to get the premium version, someone paid for me until some time ago so i don’t  know if that person did something wrong to not allow its purchase. ...

Bittencourt

Spotify Star

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Can't update my payment info

PlanPremiumCountryFranceDeviceDesktop / Laptop / PS4 / SmartphoneOperating SystemWindows 10 / Android / Chrome My Question or IssueHi, My previous credit card has expired and so my last payment didn't worked.I wanted to update my payment info with my...

Casual Listener

Plan Premium Country France Device Desktop / Laptop / PS4 / Smartphone Operating System Windows 10 / Android / Chrome   My Question or Issue Hi,  My previous credit card has expi...

Bittencourt

Spotify Star

1039 Views

5 replies

0 likes

  • 1039 Views
  • 5 replies
  • 0 likes

Bloc Party presale

Hi I notice there's a Spotify presale for Bloc Party through Live Nation. How do we get access to the code if we follow the band?

Casual Listener

Hi I notice there's a Spotify presale for Bloc Party through Live Nation. How do we get access to the code if we follow the band?  

Jose_M

Spotify Star

767 Views

3 replies

1 likes

  • 767 Views
  • 3 replies
  • 1 likes

Improper billing

PlanFreeCountryDeutschland Device(iPhone 7 Plus + PC)Operating System(iOS 10, Windows 10 Pro) My Question or IssueI have billed for the premium plan, but I'm not changed to a premium plan.

Newbie

Plan Free Country Deutschland   Device (iPhone 7 Plus + PC) Operating System (iOS 10, Windows 10 Pro)   My Question or Issue I have billed for the premium plan, but I'm not chang...

Brunelicia

Community Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Solved!! Se realizó el cobro completo ($99.00 MX) teniendo suscripción Premuim para Universitarios

Me cobraron el precio total de $ 99.00 después de haber cambiado la información de pago, pero me inscribieron automáticamente para el descuento de estudiante antes de que esto ocurriera y el cobro no se refleja en los recibos de pago de mi pero en mi...

Newbie

Me cobraron el precio total de $ 99.00 después de haber cambiado la información de pago, pero me inscribieron automáticamente para el descuento de estudiante antes de que esto ocurriera y el cobro no...

Brunelicia

Community Legend

1253 Views

1 replies

0 likes

  • 1253 Views
  • 1 replies
  • 0 likes

Pago con tarjeta de debito en Ecuador

CountryEcuador My Question or IssueBuenas noches, quiero suscribirme en un plan premium familiar en Ecuador, pero quiero que el valor mensual me lo cobren o debiten de una tarjeta de debito, pero cuando quiero poner solo me aprecen dos opciones de pa...

Newbie

  Country Ecuador   My Question or Issue Buenas noches, quiero suscribirme en un plan premium familiar en Ecuador, pero quiero que el valor mensual me lo cobren o debiten de una tarjet...

Bittencourt

Spotify Star

3332 Views

1 replies

0 likes

  • 3332 Views
  • 1 replies
  • 0 likes

Solved!! Discounts for Students: Hulu and SHOWTIME

Hi everyone! I live in Belgium and I recently read about the possibility for students to get Hulu and SHOWTIME included in their Spotify subscription. I was wondering if there was an option for a Belgian student as well. Anyone who knows a bit more a...

Composer

Hi everyone!   I live in Belgium and I recently read about the possibility for students to get Hulu and SHOWTIME included in their Spotify subscription. I was wondering if there was an option ...

marcaevans

Composer

710 Views

1 replies

0 likes

  • 710 Views
  • 1 replies
  • 0 likes

Removing myself from Family Plan

PlanI would like to move to a different family plan. CountryAustralia. DeviceiPhone X. My Question or IssueI am trying to remove myself from a family plan but am not admin. I have gone through the steps provided, once successful it gives me a date bu...

Newbie

Plan I would like to move to a different family plan.    Country Australia.   Device iPhone X.   My Question or Issue I am trying to remove myself from a family plan but...

OneByBoo

Roadie

3228 Views

1 replies

0 likes

  • 3228 Views
  • 1 replies
  • 0 likes

I have been charged twice in February

PlanPremium FamilyCountryPortugalDeviceVariousOperating SystemVariousMy Question or IssueI would like to know why I was charged on the 8th of February in Pound, when my currency is Euros, for the amount of 9.99£ and then again on the 14th of February...

Newbie

Plan Premium Family Country Portugal Device Various Operating System Various My Question or Issue I would like to know why I was charged on the 8th of February in Pound, when my currency is ...

Bittencourt

Spotify Star

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

Solved!! Spotify upgrade

PlanPremiumCountryUnited StatesDeviceZTE Blade XOperating System My Question or IssueI was charged for Spotify premium today for the next month but the payment is still pending and I just signed up for a Family plan a few minutes ago. Is there any wa...

Newbie

Plan Premium Country United States Device ZTE Blade X Operating System   My Question or Issue I was charged for Spotify premium today for the next month but the payment is still pending...

ssquadri117

Newbie

965 Views

2 replies

1 likes

  • 965 Views
  • 2 replies
  • 1 likes

Premium with Hulu now 9.99?

PlanPremium w/HuluCountryUSWindows 10, Xbox One, Nintendo Switch My Question or IssueLast month, Premium with Hulu was 12.99, and it says this month it is $9.99. I have made zero changes to my account. I just want to be sure that the price change is ...

Newbie

Plan Premium w/Hulu Country US Windows 10, Xbox One, Nintendo Switch   My Question or Issue Last month, Premium with Hulu was 12.99, and it says this month it is $9.99. I have made zero c...

Billy-J

Spotify Star

589 Views

1 replies

0 likes

  • 589 Views
  • 1 replies
  • 0 likes

Solved!! Confusion over subscription fee charges: premium vs family subscription

PlanPremiumCountryCanada My Question or IssueI was on a spotify free trial until march 14. on the 14th I signed up for a family subscription yet I still got charged for a basic premium account, and now I see that my next family subscription payment i...

Casual Listener

Plan Premium Country Canada   My Question or Issue I was on a spotify free trial until march 14. on the 14th I signed up for a family subscription yet I still got charged for a basic premi...

Billy-J

Spotify Star

2163 Views

4 replies

0 likes

  • 2163 Views
  • 4 replies
  • 0 likes

Spotify Family Payment ISsues

PlanFamilyCountryUSADeviceAnyOperating SystemAny My Question or IssueSo I run a Spotify Family account, and I of course need to pay. I bought a $30 card from a local store, and it's how I initially paid for the Family plan. I go to use the code to ad...

Casual Listener

Plan Family Country USA Device Any Operating System Any   My Question or Issue So I run a Spotify Family account, and I of course need to pay. I bought a $30 card from a local store, a...

Jose_M

Spotify Star

725 Views

3 replies

0 likes

  • 725 Views
  • 3 replies
  • 0 likes

Abonnement prit par erreur

Bonjour mon fils a acheter l'abonnement family pour 15€ sans mon avis. Suite à la résiliation de l'abonnement 30min après l'achat mes coordonnées bancaires son toujours inscrit. Comment annuler le prélèvement à la fin du mois ?

Newbie

Bonjour mon fils a acheter l'abonnement family pour 15€ sans mon avis. Suite à la résiliation de l'abonnement 30min après l'achat mes coordonnées bancaires son toujours inscrit. Comment annuler le pr...

Jose_M

Spotify Star

749 Views

1 replies

1 likes

  • 749 Views
  • 1 replies
  • 1 likes

No puedo utilizar spotify sin conexion a internet

PlanPremiumCountryGuatemalaDeviceMoto E4 PLUSOperating SystemAndroid 7.1.1 My Question or Issue Soy un cliente que ha utilizado spotify por años, hace un mes aproximadamente volvi a renovar el plan premium personal, ya que me encontraba en uno famili...

Newbie

Plan Premium Country Guatemala Device Moto E4 PLUS Operating System Android 7.1.1   My Question or Issue   Soy un cliente que ha utilizado spotify por años, hace un mes aproximad...

Jose_M

Spotify Star

1543 Views

1 replies

0 likes

  • 1543 Views
  • 1 replies
  • 0 likes