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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7834 Views
  • 23 replies
  • 2 likes
  • 7834 Views
  • 23 replies
  • 2 likes

Unable to cancel my yearly premium.

PlanPremiumCountryBelgium DeviceSamsung Galaxy S6 Operating SystemWindows 10 My Question or IssueHi Last year I purchased the yearly subscription for Spotify Premium, now I would like to cancel this and start a family plan with my brother and sister ...

  • Newbie
  • Plan Premium Country Belgium   Device Samsung Galaxy S6   Operating System Windows 10   My Question or Issue Hi   Last year I purchased the yearly subscription for S...
  • Loxer
  • Community Legend
  • 571 Views
  • 3 replies
  • 0 likes
  • 571 Views
  • 3 replies
  • 0 likes

Superuser Contribution ho un account free ma mi vengono addebitati 9,99 euro

ho un account free androidAsus zenfone 2scusatemi, il supporto di Spotify non mi ha degnato di alcuna attenzione e mi ha mandatao qui.come faccio a sapere perché mi hanno addebitato questi euro 9,99? come faccio a sapere se c'è un account (che io non...

  • Newbie
  •   ho un account free  android Asus zenfone 2 scusatemi, il supporto di Spotify non mi ha degnato di alcuna attenzione e mi ha mandatao qui. come faccio a sapere perché mi hanno addebit...
  • Peter
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cargo de $99 por cambiar mi información de pago

PlanFamily PremiumCountryMéxicoDeviceMacbook Pro late 2016 My Question or Issue Realicé cambio de tarjeta de débito para el cobro de mi mensualidad pero me cobraron $99 y quiero que me los reembolsen porque mi cuenta está al corriente, no debo nada y...

  • Newbie
  • Plan Family Premium Country México Device Macbook Pro late 2016     My Question or Issue   Realicé cambio de tarjeta de débito para el cobro de mi mensualidad pero me cobraro...
  • Peter
  • Spotify Legend
  • 905 Views
  • 1 replies
  • 0 likes
  • 905 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription problem..

Hello everyone, i have a little problem, so, i bought like 2 months ago, premium for 9.99eurohow ever i thought it will pay from my bankaccount automaticly, it did however in the period when i had actually nothing on my bankaccount, on my page of spo...

  • Casual Listener
  • Hello everyone, i have a little problem, so, i bought like 2 months ago, premium for 9.99euro how ever i thought it will pay from my bankaccount automaticly, it did however in the period when i had ...
  • Peter
  • Spotify Legend
  • 2099 Views
  • 3 replies
  • 0 likes
  • 2099 Views
  • 3 replies
  • 0 likes

On Spotify Free but getting charged for Premium

My Question or Issue I am supposed to be on Spotify Free however I am still getting charged £9.99

  • Visitor
  •     My Question or Issue  I am supposed to be on Spotify Free however I am still getting charged £9.99
  • Jose_M
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Payment Error !?

Hey,I have Premium Students - on the 29. September 2018 I was charged 4,99€.But today (09.10.) another 9,99€ are charged!?My account is Student until 2019... Please I need some help

  • Newbie
  • Hey, I have Premium Students -  on the 29. September 2018 I was charged 4,99€. But today (09.10.) another 9,99€ are charged!? My account is Student until 2019...   Please I need some h...
  • Jose_M
  • Spotify Star
  • 171 Views
  • 1 replies
  • 1 likes
  • 171 Views
  • 1 replies
  • 1 likes

Subscription

My Question or Issue I subscribed to premium while having still premium on my account with 1 day left but whenever i set my account to offline it still says you have "23 hours left in your account" so why does it still say that?

  • Newbie
  •     My Question or Issue  I subscribed to premium while having still premium on my account with 1 day left but whenever i set my account to offline it still says you have "23 hours ...
  • Jose_M
  • Spotify Star
  • 210 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 210 Views
  • 1 replies
  • 1 likes

Superuser Contribution Ripensamento

Dopo il periodo di premium in promozione, mi si è rinnovato l'abbonamento con il costo mensile intero (9,99 €). Io non avevo nessuna intenzione di continuare con l'abbonamento poichè non lo utilizzo (è anche per questo che mi è sfuggita la scadenza)....

  • Newbie
  • Dopo il periodo di premium in promozione, mi si è rinnovato l'abbonamento con il costo mensile intero (9,99 €). Io non avevo nessuna intenzione di continuare con l'abbonamento poichè non lo utilizzo ...
  • Katerina
  • Spotify Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

I am being charged for a premium account, but have a free account

I purchased a premium account, while I was in Chile (my hometown). When I moved into the UK this year, by April my premium account stopped working (4 months after I moved). I read it is because you cannot pay an account with an international card, wh...

  • Newbie
  •     I purchased a premium account, while I was in Chile (my hometown). When I moved into the UK this year, by April my premium account stopped working (4 months after I moved). I read it ...
  • Bittencourt
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

hulu + spotify

why is it so impossible to link an existing hulu account to get spotify premium with hulu?!?

  • Newbie
  • why is it so impossible to link an existing hulu account to get spotify premium with hulu?!?
  • Billy-J
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Solved!! The cost of offer was taken from my card but It wasn't purchased.

PlanFreeCountry Turkey DeviceMacbook AirOperating SystemMacOS My Question or Issue It said that I've already taken up an offer/discount before when I enter the information about my card and didn't accept. But. the cost was taken from my card (0.99 TL...

  • Newbie
  • Plan Free Country Turkey   Device Macbook Air Operating System MacOS   My Question or Issue   It said that I've already taken up an offer/discount before when I enter the ...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Spotify does not accept my credit card any more

PlanPremium (Student)CountryGermany My Question or IssueHello, I've been using Spotify Premium for a few months and now Spotify suddenly stopped accepting my credit card and cancelled my subscription. There has never been an issue before with my card...

  • Newbie
  • Plan Premium (Student) Country Germany   My Question or Issue Hello, I've been using Spotify Premium for a few months and now Spotify suddenly stopped accepting my credit card and cancelle...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Discounts for Students

PlanPremiumCountry englandDeviceiPhone 7+Operating SystemiOS 12My Question or Issue I have been using spotify student discount with unidays for a very long time now and i’ve just been charged 9.99 (full payment) for this month’s subscription when i’v...

  • Newbie
  • Plan Premium Country  england Device iPhone 7+ Operating System iOS 12 My Question or Issue  I have been using spotify student discount with unidays for a very long time now and i’...
  • Loxer
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription cancelled and I was charged!

I got charged for 2 month of free premium $3.000 COP. I got the confirmation email to my *snip* email with the receipt and now my account said is free not premium! I want my money back and never use this again. So upset. I will be happy paying that m...

  • Visitor
  • I got charged for 2 month of free premium $3.000 COP. I got the confirmation email to my *snip* email with the receipt and now my account said is free not premium! I want my money back and never use ...
  • Guido
  • Spotify Legend
  • 308 Views
  • 2 replies
  • 0 likes
  • 308 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hi guys how many devices can you have connected to Spotify premium at the same time ?

PlanFree/PremiumCountry UkDeviceOperating System My Question or Issue How many devices can you connect to Spotify premium at the same time

  • Newbie
  • Plan Free/Premium Country  Uk Device Operating System   My Question or Issue  How many devices can you connect to Spotify premium at the same time 
  • Guido
  • Spotify Legend
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

student subscription help.

PlanStudent PremiumCountry USADevice(iPhone 7, lenovo)Operating System(iOS 10, Windows 10,etc.) My Question or Issue Hi I have a free account set up with my facebook and I want to get the student discount but I cant everytime I try to connect it does...

  • Casual Listener
  • Plan Student Premium Country  USA Device (iPhone 7, lenovo) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue  Hi I have a free account set up with my faceboo...
  • Jose_M
  • Spotify Star
  • 385 Views
  • 5 replies
  • 1 likes
  • 385 Views
  • 5 replies
  • 1 likes

Solved!! Trying to Cancel An Account to Change the payment

PlanPremiumCountryUSA My Question or IssueI try to cancel my premium account in order to change the plan and card paying for it. I've gone to the account page multiple times and clicked manage plan, then change or cancel pops up. I click it then the ...

  • Casual Listener
  •   Plan Premium Country USA       My Question or Issue I try to cancel my premium account in order to change the plan and card paying for it. I've gone to the account page...
  • Jose_M
  • Spotify Star
  • 1703 Views
  • 3 replies
  • 1 likes
  • 1703 Views
  • 3 replies
  • 1 likes

how to upgrade to premium while in another country

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Community Legend
  • 232 Views
  • 3 replies
  • 0 likes
  • 232 Views
  • 3 replies
  • 0 likes

Cannot Change Payment Method

Good morning from Portugal! Device(Huawei P10 Lite) I need some help with my continuation in Spotify Premium. So, I have my student discount, but my card expired, so I am trying to use my new VISA debit card, but it does not validate the payment, and...

  • Newbie
  •   Good morning from Portugal!   Device (Huawei P10 Lite)     I need some help with my continuation in Spotify Premium. So, I have my student discount, but my card expired, ...
  • Jose_M
  • Spotify Star
  • 177 Views
  • 1 replies
  • 1 likes
  • 177 Views
  • 1 replies
  • 1 likes

Subscription cancelled??

Hi there, I've been using Spotify Premium for years. As always I was listening music when a wild Ad appeared!I was shocked, I looked at myaccount, and it says that I'm using Spotify free and I was like...WHAT?I've check my Paypal, and I have paid las...

  • Newbie
  • Hi there,   I've been using Spotify Premium for years. As always I was listening music when a wild Ad appeared! I was shocked, I looked at myaccount, and it says that I'm using Spotify free a...
  • Jose_M
  • Spotify Star
  • 223 Views
  • 1 replies
  • 1 likes
  • 223 Views
  • 1 replies
  • 1 likes