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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132229 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66905 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249201 Views
154 replies
13 likes
PlanFree/PremiumCountry Not FixedDevicePixel XLOperating System Android Oreo My Question or Issue I am from India but am always on the move. My job involves living and working in various countries. Could I take premium in country and enjoy premium be...
Plan Free/Premium Country Not Fixed Device Pixel XL Operating System Android Oreo My Question or Issue I am from India but am always on the move. My job involv...
Community Legend
1046 Views
10 replies
0 likes
PlanFree/PremiumCountryBrasil My Question or IssueWe used to get our subs via boleto, a payment method very popular here in Brazil. Do you guys know if there's a chance to bring it back? If so, when? I'll never change my schedule for a music service,...
Plan Free/Premium Country Brasil My Question or Issue We used to get our subs via boleto, a payment method very popular here in Brazil. Do you guys know if there's a chance to...
Casual Listener
443 Views
2 replies
0 likes
PlanFreeCountryHondurasDeviceBmobile/AcerOperating SystemAndroid/windows 10 My Question or IssueHola, tengo un problema con mi suscripción premium. La tenia activada pero luego del primer mes gratis, al día de hacer el débito me salio que habia ocurr...
Plan Free Country Honduras Device Bmobile/Acer Operating System Android/windows 10 My Question or Issue Hola, tengo un problema con mi suscripción premium. La tenia activada pero lue...
Community Legend
581 Views
3 replies
1 likes
Hi,I paid my subscription by card, the other day as prompted when I loaded Spotify but seem to have ended up with Premium rather than what I had, the Family Plan. Is there anyway to pay the difference and upgrade?Thanks.
Hi, I paid my subscription by card, the other day as prompted when I loaded Spotify but seem to have ended up with Premium rather than what I had, the Family Plan. Is there anyw...
Community Legend
337 Views
2 replies
0 likes
My problemSo Spotify declined my payment because my debit card doesn’t have any money left. But after I top up my card, update my card details, Spotify said that there was a problem, but I was still charged. After that I tried to update my informatio...
My problem So Spotify declined my payment because my debit card doesn’t have any money left. But after I top up my card, update my card details, Spotify said that there was a problem, but I was stil...
Community Legend
356 Views
1 replies
0 likes
PlanFamily PremiumCountryPh DeviceNote 9 My Question or IssueI subscribed for a premium subscription but It is not working. The subscription was charged and It is listed in the receipts on my account profile.
Plan Family Premium Country Ph Device Note 9 My Question or Issue I subscribed for a premium subscription but It is not working. The subscription was charged and It is li...
Community Legend
557 Views
1 replies
0 likes
Why am I charged 9.99 when my renewal is due next month not this month??I re-verified my account as I'm still a student.I would like a refund of 9.99 and charge me the student rate. NEXT TIME SEND EMAIL THAT THE PLAN IS CHANGING ELSE NO USE OF TAKING...
Why am I charged 9.99 when my renewal is due next month not this month?? I re-verified my account as I'm still a student. I would like a refund of 9.99 and charge me the student rate.&nbs...
Roadie
986 Views
3 replies
0 likes
Hello. ich have been using Spotify for ages now, but since january I believe, Spotify just won't properly charge from me. I use Paypal and automatically payment, I got the money to pay for it and so on. But around 1-2 weeks before I even get charged,...
Hello. ich have been using Spotify for ages now, but since january I believe, Spotify just won't properly charge from me. I use Paypal and automatically payment, I got the money to pay for i...
Spotify Star
1525 Views
10 replies
0 likes
Student PremiumPremiumCountry I'm trying to activate my new Hulu account with Spotify and whenever I try to creat a new Hulu account, it says my email is already in use no matter what email I put in. I have never signed up for Hulu before.
Student Premium Premium Country I'm trying to activate my new Hulu account with Spotify and whenever I try to creat a new Hulu account, it says my email is already in use n...
Community Legend
2680 Views
1 replies
0 likes
hi therei recently joined spotify premium by the .99cents deal for three months, but when i joined i didn’t notice that there was not an email connected to my account, and i’m not sure of my password. i’ve tried to go onto my account page many times ...
hi there i recently joined spotify premium by the .99cents deal for three months, but when i joined i didn’t notice that there was not an email connected to my account, and i’m not sure of my passwo...
Spotify Star
641 Views
4 replies
0 likes
Last Feb. 9,2019 , i registered for a free trial on Spotify using a Debit Card. I was immediately charged the amount of $4.99usd. I didn't really mind since that's how debit cards work. They charge you right away. I was also expecting that my advance...
Last Feb. 9,2019 , i registered for a free trial on Spotify using a Debit Card. I was immediately charged the amount of $4.99usd. I didn't really mind since that's how debit cards work. They ch...
Roadie
776 Views
1 replies
0 likes
PlanFree/PremiumCountryPhilippinesDeviceIphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Philippines Device Iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Roadie
724 Views
1 replies
0 likes
Hello guys, i started a 3 months trial in December 2018. No this trial is going to end on 2019-03-11. Today I bought a gift card for 12 months and I redeemed the code at home. My question now is if I have to cancel my premium subscription which I sta...
Hello guys, i started a 3 months trial in December 2018. No this trial is going to end on 2019-03-11. Today I bought a gift card for 12 months and I redeemed the code at home. My question now ...
Composer
2021 Views
5 replies
0 likes
PlanFree/PremiumCountry BrazilMy Question or IssueAno passado eu comprava de 3 merses de Spotify Premim pagando por BOLETO. Desde o fim do ano passado não consigo renovar o Premium pois a opção de pagamento por BOLETO SUMIU! Estou cansado de usar o F...
Plan Free/Premium Country Brazil My Question or Issue Ano passado eu comprava de 3 merses de Spotify Premim pagando por BOLETO. Desde o fim do ano passado não consigo renovar o Premium poi...
Community Legend
978 Views
5 replies
0 likes
Plan1x Account Premium 3x Account FreeCountry = Thailande DeviceiPhone 7 / Iphone X / MacbookAir + PC Dell laptopOperating SystemiOS 11, iOS12, macOS 10.12/10.13, Windows 10, Android My Question or Issuehello Spotify TeamI'm a sound engineer and DJ, ...
Plan 1x Account Premium 3x Account Free Country = Thailande Device iPhone 7 / Iphone X / MacbookAir + PC Dell laptop Operating System iOS 11, iOS12, macOS 10.12/10.13, Windows...
Community Legend
281 Views
1 replies
0 likes
My Premium Account ist running till July 2020. nevertheless I bought another 12 month voucher but I couldn’t register it. I got the note that Premium months are limited and I should try it later. My question: how long can I be Premium in advance ? wh...
My Premium Account ist running till July 2020. nevertheless I bought another 12 month voucher but I couldn’t register it. I got the note that Premium months are limited and I should try it later.&nbs...
Composer
708 Views
2 replies
0 likes
Hi I have using premium account on Desktop, Iphone and Android. Under search and discover option the recommended tracks have not been updated for weeks. Please help, this is the main feature I'm using Spotify.
Hi I have using premium account on Desktop, Iphone and Android. Under search and discover option the recommended tracks have not been updated for weeks. Please help, this is the main ...
Community Legend
570 Views
6 replies
0 likes
PlanPremiumCountry Bulgaria Device(iPhone SEOperating System(iOS 12.1.4 My Question or IssueHi, yesterday I paid for a premium but today it’s still the free one , what to do ?
Plan Premium Country Bulgaria Device (iPhone SE Operating System (iOS 12.1.4 My Question or Issue Hi, yesterday I paid for a premium but today it’s still th...
Roadie
314 Views
1 replies
0 likes
Hace mucho quiero volver mi cuenta premium, pero siempre que lo intento solo me aparece como medio de pago: tarejeta de credito o devito, pero yo no tengo tarjetas. Entiendo que en Colmbia existen otros medios de pago como oxxo, pero cuando he intent...
Hace mucho quiero volver mi cuenta premium, pero siempre que lo intento solo me aparece como medio de pago: tarejeta de credito o devito, pero yo no tengo tarjetas. Entiendo que en Colmbia existen ot...
Spotify Legend
2775 Views
1 replies
0 likes
PlanStudent PremiumCountryUSADeviceOperating System My Question or IssueHi, My subscription status is a student but I’m still being charged the regular price of $10 for a premium account, how can I fix this? Online it says my bank account will be cha...
Plan Student Premium Country USA Device Operating System My Question or Issue Hi, My subscription status is a student but I’m still being charged the regular price of $1...
Roadie
508 Views
1 replies
0 likes
