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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 13088 Views
  • 24 replies
  • 2 likes
  • 13088 Views
  • 24 replies
  • 2 likes

i cannot get premium

PlanPremiumCountry turkeyDevice(iPhone 6)Operating System(iOS 10) My Question or Issuei want to get premium using mobile phone system but i have a problem with mobile payment, after the payment i get verification code and when i enter the code, “your...

  • Newbie
  • Plan Premium Country  turkey Device (iPhone 6) Operating System (iOS 10)   My Question or Issue i want to get premium using mobile phone system but i have a problem with mobile pa...
  • Billy-J
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Can't get premium in Turkey

PlanFreeCountry TurkeyDeviceHuawei Nova 3Operating SystemAndroid 8.1.0 My Question or Issue I have been trying to pay for tge premium deal (the 3 months one) and the payment keeps on failing, I tried 3 cards on 6 different accounts and it keeps faili...

  • Newbie
  •   Plan Free Country  Turkey Device Huawei Nova 3 Operating System Android 8.1.0   My Question or Issue  I have been trying to pay for tge premium deal (the 3 months one...
  • Billy-J
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Family non fa accedere la family.

Salve ormai é una cosa urgente io ho l'abbonamento family ma da questo mese ha eliminato le altre 5 persone e non le fa piu entrare. Io pretendo di parlare con qualcuno che risolva subito il problema perché io ho pagato.

  • Newbie
  • Salve ormai é una cosa urgente io ho l'abbonamento family ma da questo mese ha eliminato le altre 5 persone e non le fa piu entrare. Io pretendo di parlare con qualcuno che risolva subito il problema...
  • Billy-J
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Cant get Premium in US

I'm trying to sign up for a premium account and it keeps saying its not avaiable in my country (United States) when clearly it is. I've tried an incognito window as well. PlanPremiumCountry DeviceiPhone X and desktopOperating SystemiOs 10 and Windows

  • Newbie
  • I'm trying to sign up for a premium account and it keeps saying its not avaiable in my country (United States) when clearly it is. I've tried an incognito window as well.  Plan Premium Countr...
  • Billy-J
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Can't use CC Payment

Hello, I'm trying to do the $0.99 premium trial for 3 months, but every time it takes me to the payment page and I select to pay with my CC instead of PayPal, it just keeps saying "loading please wait" or it just shows the loading sign. I've been try...

  • Visitor
  • Hello, I'm trying to do the $0.99 premium trial for 3 months, but every time it takes me to the payment page and I select to pay with my CC instead of PayPal, it just keeps saying "loading please wai...
  • Billy-J
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Getting ads on a premium account.

PlanPremiumCountry USDeviceHTC OneOperating SystemAndroid My Question or IssueI seem to be getting ads with Ellen Degeneres' gab front and center of my home page despite never showing any interest in her via spotify. This is blatant advertisement on ...

  • Regular
  • Plan Premium Country  US Device HTC One Operating System Android   My Question or Issue I seem to be getting ads with Ellen Degeneres' gab front and center of my home page despite...
  • Jose_M
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Can I offer a gift card to someone living in Puerto Rico?

Hello, I live in the US, but I want to give a gift card to someone living in Puerto Rico. I read that someone can only use a gift card if they are US residents, but Puerto Rico is a US territory, so would my friend be able to use it?Thank you very mu...

  • Newbie
  •   Hello,  I live in the US, but I want to give a gift card to someone living in Puerto Rico. I read that someone can only use a gift card if they are US residents, but Puerto Rico is a US...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! Subscription

Hello, I want to subscribe to the re-engagement offer for 0,99 cent/3 months, but it seems that I am not elegible. I would like to know why since I am not spotify premium member since last year (it says that you cannot apply for that offer if you uns...

  • Newbie
  • Hello, I want to subscribe to the re-engagement offer for 0,99 cent/3 months, but it seems that I am not elegible. I would like to know why since I am not spotify premium member since last year (it s...
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Epic collection, friend. Your music is all filled up.

"Epic collection, friend. Your music is all filled up." Filled up?The Internet is full?Shall I send you a floppy in the mail so you can save a few thousand more links to albums I want to keep track of? See how insulting that tone sounds?Just how your...

  • Casual Listener
  • "Epic collection, friend. Your music is all filled up."   Filled up? The Internet is full? Shall I send you a floppy in the mail so you can save a few thousand more links to albums...
  • zambetti
  • Casual Listener
  • 1328 Views
  • 2 replies
  • 9 likes
  • 1328 Views
  • 2 replies
  • 9 likes

Superuser Contribution Double charge network provider and credit card

Spotify User Name: [snip - removed by moderator] Plan: premium 129 Country: Philippines Device: iphone xs max Operating System: ios 12 spotify charged me with my credit card and on my phone bill at same time, previously on my subscription all charges...

  • Casual Listener
  • Spotify User Name: [snip - removed by moderator] Plan: premium 129 Country: Philippines Device: iphone xs max Operating System: ios 12   spotify charged me with my credit card a...
  • Peter
  • Spotify Legend
  • 414 Views
  • 6 replies
  • 0 likes
  • 414 Views
  • 6 replies
  • 0 likes

Superuser Contribution Subscription to Premium canceled by Spotify

Country : FranceDevices : Nexus 5, PCOperating System : Android, Windows 7My Question or Issue :Hi Spotify support,Until 4 december 2017, I was subscribed as Premium and paid 9,99 € per month. But you canceled my Premium subscription at that time, wh...

  • Music Fan
  • Country : France Devices :  Nexus 5, PC Operating System : Android, Windows 7 My Question or Issue : Hi Spotify support, Until 4 december 2017, I was subscribed as Premium and paid 9,99...
  • Peter
  • Spotify Legend
  • 319 Views
  • 3 replies
  • 0 likes
  • 319 Views
  • 3 replies
  • 0 likes

Superuser Contribution I clicked In free Trial and signup but it charged me 14.99$

PlanPremiumCountryUSA Device(Macbook Pro late 2016)Operating System(IOS 12) My Question or IssueWhy it charged me 15$. My all friends registered and get 2 months on family plan why it charged me money. Give me 2 months then charge

  • Casual Listener
  • Plan Premium Country USA   Device (Macbook Pro late 2016) Operating System (IOS 12)   My Question or Issue Why it charged me 15$. My all friends registered and get 2 months on fa...
  • Peter
  • Spotify Legend
  • 333 Views
  • 4 replies
  • 0 likes
  • 333 Views
  • 4 replies
  • 0 likes

Superuser Contribution Charged double for 9 months, NO more than ONE subscription

Hi, I have written to you before but can´t get a reply.. so here i go again. Please read the whole message and don´t give me the standard troubleshoot copy-paste that you do to everyone (including me..) I only have one subscription, but Spotify has c...

  • Regular
  • Hi, I have written to you before but can´t get a reply.. so here i go again. Please read the whole message and don´t give me the standard troubleshoot copy-paste that you do to everyone (including me...
  • Katerina
  • Spotify Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for Premium getting Spotify Free

Hello, I pay for Premium (Canada) but suddenly all I am receiving is Spotify Free. The solutions posted on the website did not work. Payments are up to date, the last being November 10th. The username on my account page appears as zvbwhrq4chhdgta7nqq...

  • Visitor
  • Hello,   I pay for Premium (Canada) but suddenly all I am receiving is Spotify Free. The solutions posted on the website did not work.   Payments are up to date, the last being November...
  • Peter
  • Spotify Legend
  • 429 Views
  • 6 replies
  • 1 likes
  • 429 Views
  • 6 replies
  • 1 likes

Superuser Contribution Premium subscription changed from $14.99 to $11.99

I've been a Premium user since 12/2014 and have always paid $14.99. Just today, my normal automatic paypal payment was refunded and my Premium subscription was cancelled, with an email advising there was an error with my payment method. There was no ...

  • Newbie
  • I've been a Premium user since 12/2014 and have always paid $14.99. Just today, my normal automatic paypal payment was refunded and my Premium subscription was cancelled, with an email advising there...
  • Katerina
  • Spotify Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bought the playstation subscription price 2$ each month but doesnt say anything on spotify

I just bought the promo for playstation 2$ each month for 2 months then i check my card an it charged me for the 2 months but doesnt say im premium yet and says nothing in my subscription page

  • Newbie
  • I just bought the promo for playstation 2$ each month for 2 months then i check my card an it charged me for the 2 months but doesnt say im premium yet and says nothing in my subscription page
  • Katerina
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Gift cards connection

PlanPremiumCountry Poland My Question hi can i add upPremium gift cards ?like if i buy 2 premium gift cards of value 120PLN which is 6 months of premium can i use both of them at same time so i would have year of premium subscribtion ?

  • Casual Listener
  • Plan Premium Country  Poland       My Question   hi can i add upPremium gift cards ? like if i buy 2 premium gift cards of value 120PLN which is 6 months of pre...
  • Peter
  • Spotify Legend
  • 670 Views
  • 3 replies
  • 0 likes
  • 670 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscription

I canceld my subscription and I am back on here. When I renewed by subscription I accidently did the family and now I just paid $15. Is there a way I can "return" the family premium and change it to the subscription I want?

  • Casual Listener
  • I canceld my subscription and I am back on here. When I renewed by subscription I accidently did the family and now I just paid $15. Is there a way I can "return" the family premium and change it to ...
  • Peter
  • Spotify Legend
  • 511 Views
  • 4 replies
  • 0 likes
  • Student
    Subscription
  • 511 Views
  • 4 replies
  • 0 likes

Superuser Contribution I have paid, but i'm not on Premium.

Plan Premium 6 months Country Mexico Device iPhone 6s Operating System iOS 12 My Question or Issue Hi. I have paid for 6 months plan at OXXO in Mexico city at 6:03pm on 29th of November. But My premium have not been renewed. [Moderator edit - removed...

  • Newbie
  • Plan Premium 6 months Country  Mexico Device iPhone 6s Operating System iOS 12   My Question or Issue   Hi. I have paid for 6 months plan at OXXO in Mexico city a...
  • Peter
  • Spotify Legend
  • 574 Views
  • 7 replies
  • 0 likes
  • 574 Views
  • 7 replies
  • 0 likes