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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52445 Views
  • 23 replies
  • 4 likes
  • 52445 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32860 Views
  • 19 replies
  • 2 likes
  • 32860 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22138 Views
  • 8 replies
  • 1 likes
  • 22138 Views
  • 8 replies
  • 1 likes

Superuser Contribution Spotify Premium and Hulu Limited commercial subscriber.

I am a Spotify Premium and Hulu Limited commercial subscriber.How can i link my accounts, i've tried going through all the menus on both sites but havent found anything.I contacted Hulu and they told me to contact Spotify.Spotify PLEASE HELP!

  • Casual Listener
  • I am a Spotify Premium and Hulu Limited commercial subscriber. How can i link my accounts, i've tried going through all the menus on both sites but havent found anything. I contacted Hulu and they ...
  • Alfredo
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi cuenta premium no se activo

Compre una tarjeta de regalo el hace unos dias la cual canjee en mi cuenta , me llego un correo de que ya soy premium , revise en la pagina y me decia que mi cuenta premium vencia el proximo mes . Hoy que entro a mi cuenta , me encuentro con que mi c...

  • Newbie
  • Compre una tarjeta de regalo el hace unos dias la cual canjee en mi cuenta , me llego un correo de que ya soy premium , revise en la pagina y me decia que mi cuenta premium vencia el proximo mes . Ho...
  • Alfredo
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why cant I premium I have sufficient balance

Can anyone help me please I really want spotify premium :(( It always says "oops something went wrong" How can I fix this?? I tried using other browsers and clearing cache but it still wont work?

  • Newbie
  • Can anyone help me please I really want spotify premium :(( It always says "oops something went wrong" How can I fix this?? I tried using other browsers and clearing cache but it still wont work?
  • Alfredo
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution 99 cent 3 month trial of hulu

I pay for Spotify premium every month, and I got an offer for 3 months of hulu for 99 cents, then after the 3 months hulu + spotify premium would be 12.99.I wanted to take advantage of that offer, but when I try it says I don't have premium so I can'...

  • Newbie
  • I pay for Spotify premium every month, and I got an offer for 3 months of hulu for 99 cents, then after the 3 months hulu + spotify premium would be 12.99. I wanted to take advantage of that offer, ...
  • Alfredo
  • Roadie
  • 8135 Views
  • 1 replies
  • 0 likes
  • 3month
    99cents
    Hulu
    Trial
  • 8135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account disappared

I got family account for 10-11 months but this month, i was late a few days to pay the bill, but when i did payment, they convert my account to premium account, not family ?

  • Newbie
  • I got family account for 10-11 months but this month, i was late a few days to pay the bill, but when i did payment, they convert my account to premium account, not family ? 
  • Alfredo
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me termine de registrar e hicieron el desembolso de la tarjeta de credito

Estaba en el proceso de registro, incerte los datos de la tarjeta de crédito, se realizó el pago pero no estoy contando con ninguna membresia en spotify

  • Newbie
  • Estaba en el proceso de registro, incerte los datos de la tarjeta de crédito, se realizó el pago pero no estoy contando con ninguna membresia en spotify   <Moderator edit: Attached pictur...
  • Alfredo
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium and HULU - billing SNAFU

I just combined my premium spotify subscription with my hulu subscription. The biling section says that I will be charged 12.99 on 5.4. I though the first 3 months were for $0.99 and then in the 4th month you started seeing $12.99 bilings. What am I ...

  • Newbie
  • I just combined my premium spotify subscription with my hulu subscription.   The biling section says that I will be charged 12.99 on 5.4.  I though the first 3 months were for $0.99 an...
  • Alfredo
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago no reconocido en mi cuenta

Estoy pagando mensualmente una suscripcion premium que no puedo utilizar porque nunca me la reconocio la aplicacion. Quise dar de baja la suscripcion en el debito automatico de mi tarjeta y me dicen que tengo que hacer la baja con Spotify. Podrian po...

  • Newbie
  • Estoy pagando mensualmente una suscripcion premium que no puedo utilizar porque nunca me la reconocio la aplicacion. Quise dar de baja la suscripcion en el debito automatico de mi tarjeta y me dicen ...
  • Alfredo
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscription

i have a withdrawal of 2,32€. can someone tell me what this is for. 9,99€ is the normal amount that is debited monthly.

  • Newbie
  • i have a withdrawal of 2,32€. can someone tell me what this is for. 9,99€ is the normal amount that is debited monthly. 
  • Alfredo
  • Roadie
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing invoices

Hello, for my company I need all the invoice of 2017. Most of them when I clic on the month link to an error page with an old audio tape.I am very angry about that because that made me lost a lot of time and I find non professionnal for a company as ...

  • Regular
  • Hello,    for my company I need all the invoice of 2017.  Most of them when I clic on the month link to an error page with an old audio tape. I am very angry about that because tha...
  • Alfredo
  • Roadie
  • 167 Views
  • 3 replies
  • 0 likes
  • 167 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo procesar el pago

Introdusco toda la informacion para pagar y no me deja. lo peor es que no veo que Spotify ayude a solucionar. Pesimo...

  • Newbie
  • Introdusco toda la informacion para pagar y no me deja. lo peor es que no veo que Spotify ayude a solucionar. Pesimo...
  • Alfredo
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switching from Premium to Premium for students.

Hello all! I just switched from the regular Spotify Premium plan to the cheaper student deal, of which I wasn't aware earlier, but I didn't see anything about canceling my old subscription. Does this mean Spotify will stop charging me $9.99 per month...

  • Newbie
  • Hello all!   I just switched from the regular Spotify Premium plan to the cheaper student deal, of which I wasn't aware earlier, but I didn't see anything about canceling my old subscription. ...
  • Alfredo
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAUSED PREMIUM

How come you paused my premium subscription when Im regularly paying via my postpaid account? Just wow. Need help on this ASAP

  • Newbie
  • How come you paused my premium subscription when Im regularly paying via my postpaid account? Just wow. Need help on this ASAP
  • Alfredo
  • Roadie
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscription problem

How do I remove a spotify account from a facebook proflie to link a new spotify account to my facebook & I have been charged for spotify premium but I'm unable to use features I have paid for, could anyone help with this..

  • Newbie
  • How do I remove a spotify account from a facebook proflie to link a new spotify account to my facebook & I have been charged for spotify premium but I'm unable to use features I have paid for, co...
  • Alfredo
  • Roadie
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Students

I got an email saying my Spotify Premium for Students + HULU expires in 7 days. When I click on "Extend Subscription" it takes me the home page and asks me to log in to my account. When I go to my account settings it will only let me change the plan ...

  • Newbie
  • I got an email saying my Spotify Premium for Students + HULU expires in 7 days. When I click on "Extend Subscription" it takes me the home page and asks me to log in to my account. When I go to my ac...
  • Alfredo
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 accounts

Apparently I have 2 accounts. One logging in with Facebook where most of my selected music, play list, etc., are. And another account with my email and password. I upgraded my subscription to Premium but I ignore which account this was applied to. Se...

  • Newbie
  • Apparently I have 2 accounts. One logging in with Facebook where most of my selected music, play list, etc., are. And another account with my email and password.  I upgraded my subscription to P...
  • Alfredo
  • Roadie
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Estou pagando faz dois meses a conta premiu mas continuo free

Faz dois meses que vem descontando no meu cartão a assintarura mas continuo free. Nunca consegui usar a premium, e o pior que não tem nem a opção de cancelamento. Acredito que probela pode ser quando criei a conta. Criei pelo facebook onde o email é ...

  • Newbie
  • Faz dois meses que vem descontando no meu cartão a assintarura mas continuo free. Nunca consegui usar a premium, e o pior que não tem nem a opção de cancelamento. Acredito que probela pode ser quando...
  • Bittencourt
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! Não consigo ser premium

Boa tarde, Estou tentando fazer o upgrade para o Spotify Premium, mas no app aparece a mensagem “Não é possível adquirir o Spotify Premium neste aplicativo". Utilizo Iphone 7 Apple com IOS 11.3 Alguém sabe como resolvo?

  • Casual Listener
  • Boa tarde,   Estou tentando fazer o upgrade para o Spotify Premium, mas no app aparece a mensagem “Não é possível adquirir o Spotify Premium neste aplicativo".   Utilizo Iphone 7 ...
  • Bittencourt
  • Spotify Star
  • 21147 Views
  • 5 replies
  • 8 likes
  • 21147 Views
  • 5 replies
  • 8 likes

Superuser Contribution Help!!

I tried signing up for premium with the student discount twice and then verified I was a student and was able to sign up, but I just checked and saw that I've been charged three payments of $4.99 right now. Why did I get charged so many times and can...

  • Newbie
  • I tried signing up for premium with the student discount twice and then verified I was a student and was able to sign up, but I just checked and saw that I've been charged three payments of $4.99 rig...
  • Alfredo
  • Roadie
  • 193 Views
  • 3 replies
  • 0 likes
  • 193 Views
  • 3 replies
  • 0 likes