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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15673 Views
  • 27 replies
  • 3 likes
  • 15673 Views
  • 27 replies
  • 3 likes

Subsription

PlanFree/Premium My Question or Issue I have hulu with spotify ,how come Im not eligible to buy ad-ons or live tv theres dicounts on ad-ons i would like to get, how can I do that?

  • Newbie
  • Plan Free/Premium     My Question or Issue  I have hulu with spotify ,how come Im not eligible to buy ad-ons or live tv theres dicounts on ad-ons i would like to get, how can I do...
  • Billy-J
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Pagamento Indevido

Olá! O Spotify me dispobilizou um teste de 30 dias, porém pediram para registrar meu cartão. Entretanto, debitaram da minha um mês, sendo que o acordo era debitar só a partir de fevereiro/2019. Gostaria de saber o que fazer para proceder nessa situaç...

  • Casual Listener
  • Olá! O Spotify me dispobilizou um teste de 30 dias, porém pediram para registrar meu cartão. Entretanto, debitaram da minha um mês, sendo que o acordo era debitar só a partir de fevereiro/2019. Gosta...
  • Bittencourt
  • Spotify Star
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

Premium subscription charged twice in the same month

PlanPremiumCountrySpain DeviceiPhone 6s, Macbook air My Question or IssueHello,I was checking my bank account and I just realized that I got charged twice the same amount (9,99) on the same day that I renewed my premium subscription (on December 1st,...

  • Newbie
  • Plan Premium Country Spain   Device iPhone 6s,  Macbook air      My Question or Issue Hello, I was checking my bank account and I just realized that I got cha...
  • Billy-J
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

invited family but they didn't get premium as I have

I invited my family having the premium family account. They got the invitation and could log in, but after login they seem to have received the not premium account. Should we wait until the following payment?

  • Newbie
  • I invited my family having the premium family account. They got the invitation and could log in, but after login they seem to have received the not premium account. Should we wait until the following...
  • Billy-J
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Adding family to Student

I have a premium student account. Can I upgrade to Family and add only my husband but still through the Student account? If not what do you recommend?

  • Newbie
  • I have a premium student account. Can I upgrade to Family and add only my husband but still through the Student account? If not what do you recommend?      
  • Billy-J
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Price raised without my consent or knowledge

PlanPremiumCountry United StatesDeviceSamsung Galaxy 9 My Question or Issue When the time came this month to pay for my account, I didn't have the money to pay but eventually I got there two days later. To my knowledge my account was costing only $9....

  • Newbie
  • Plan Premium Country  United States Device Samsung Galaxy 9   My Question or Issue  When the time came this month to pay for my account, I didn't have the money to pay but even...
  • Billy-J
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

ya pague en oxxo

ya pague mi spotyfi y no me da la puta cuanta gratis y es un problema contactarse con ustedes

  • Newbie
  • ya pague mi spotyfi y no me da la puta cuanta gratis y es un problema contactarse con ustedes
  • Luke
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

I can't change my country

Have moved from New Zealand to Ireland. I am unable to change my country (and hence my credit card details). I have followed the instructions for changing country if you have Spotify Premium. However under 'update details' there is no option to selec...

  • Newbie
  • Have moved from New Zealand to Ireland. I am unable to change my country (and hence my credit card details). I have followed the instructions for changing country if you have Spotify Premium. However...
  • Luke
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Family account issues

So i pay for a family plan. My man just received a new phone the Note 9. He just noticed today that there was music added to his library that he never listened to. So i looked and for some reason some one elses email linked to his profile which creat...

  • Newbie
  • So i pay for a family plan. My man just received a new phone the Note 9. He just noticed today that there was music added to his library that he never listened to. So i looked and for some reason som...
  • Billy-J
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! Premium plan switching to Family itself

Second time already my premium plan switches to family on its own, I get to know about it only by email notification that the change has occurred. Any chance of fixing it?Moreover, today I was listening to my fav songs on iPhone se, suddenly some ran...

  • Casual Listener
  • Second time already my premium plan switches to family on its own, I get to know about it only by email notification that the change has occurred. Any chance of fixing it? Moreover, today I was list...
  • Maxim
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Spotify app for premium account not working in UAE

PlanFree/PremiumCountry: United Arab Emirates Device: iPhone 6)Operating System(iOS 10.) My Question or Issue: apparently, as per local newspapers, Spotify app for premium account is now available in UAE. Unfortunately when I want to subscribe I have...

  • Casual Listener
  • Plan Free/Premium Country: United Arab Emirates    Device: iPhone 6) Operating System (iOS 10.)   My Question or Issue: apparently, as per local newspapers, Spotify app for pre...
  • Billy-J
  • Spotify Star
  • 633 Views
  • 3 replies
  • 0 likes
  • Subscription issue to premium account in UAE
  • 633 Views
  • 3 replies
  • 0 likes

Superuser Contribution I cannot change my bank account (I know what I have to do but I can't)

PlanPremiumCountryFrance My Question or IssueHello, I can't change my bank account. I have a new bank account and I want to update it on my profile. However, I can't do it. I've followed the instructions on that page (https://support.spotify.com/be-f...

  • Casual Listener
  • Plan Premium Country France     My Question or Issue Hello,   I can't change my bank account. I have a new bank account and I want to update it on my profile. However, I can't...
  • Katerina
  • Spotify Legend
  • 895 Views
  • 7 replies
  • 0 likes
  • 895 Views
  • 7 replies
  • 0 likes

Reporting Premium Account Sellers

Hi @__spo__ I saw a lot of posting for 1 year premium accounts. A number of verified buyers were giving it a thumbs up. Just thought you should know and maybe can do something about it.

  • Newbie
  • Hi @__spo__   I saw a lot of posting for 1 year premium accounts. A number of verified buyers were giving it a thumbs up. Just thought you should know and maybe can do something abou...
  • Maxim
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Solved!! Unassigned or wrongly assigned premium subscription ?

Hi, I just bought premium subscription from the promo offer for 3 months. Payment went through, got email confirmation but when I login to spotify I still see my account is just free and the premium now costs full price to buy - I lost the option to ...

  • Visitor
  • Hi,    I just bought premium subscription from the promo offer for 3 months. Payment went through, got email confirmation but when I login to spotify I still see my account is just free a...
  • Billy-J
  • Spotify Star
  • 598 Views
  • 3 replies
  • 0 likes
  • 598 Views
  • 3 replies
  • 0 likes

Solved!! Converting from Premium to Family

PlanFree/PremiumCountry DeviceOperating System(iOS My Question or Issue Hi all,I currently have Premium and my kids have asked me to upgrade to Family so that they too can enjoy Premium (whilst I pay! :)). What is the best way to go about this. Do I ...

  • Casual Listener
  • Plan Free/Premium Country   Device Operating System (iOS   My Question or Issue  Hi all,I currently have Premium and my kids have asked me to upgrade to Family so that they to...
  • Billy-J
  • Spotify Star
  • 567 Views
  • 3 replies
  • 0 likes
  • 567 Views
  • 3 replies
  • 0 likes

Solved!! Vodafone Entertainment Pack Issues

PlanVodafone Premium Entertainment SubscriptionCountryUKDeviceiPhone6Operating SystemIOS My Question or IssueI have cancelled my existing £9.99 premium subscription in order to take up the vodafone premium subscription as part of my mobile package, b...

  • Casual Listener
  • Plan Vodafone Premium Entertainment Subscription Country UK Device iPhone6 Operating System IOS   My Question or Issue I have cancelled my existing £9.99 premium subscription in order ...
  • Billy-J
  • Spotify Star
  • 847 Views
  • 3 replies
  • 0 likes
  • 847 Views
  • 3 replies
  • 0 likes

Switching to Family Plan

I'm currently on the premium plan and want to switch to the family plan. However, I just paid for this month's premium plan on the 25. Will I just pay the difference between the two plans or do I have to pay the full $14.99 and not receive a partial ...

  • Newbie
  •   I'm currently on the premium plan and want to switch to the family plan. However, I just paid for this month's premium plan on the 25. Will I just pay the difference between the two plans or ...
  • OneByBoo
  • Roadie
  • 406 Views
  • 1 replies
  • 1 likes
  • Family Plan
    Premium
  • 406 Views
  • 1 replies
  • 1 likes

Unable to join family plan

My partner has invited me to spotifyi've received the invite on my email but when ive gone to log into my account and follow the instructions in my email to log into my account and press redeemthe code i entered that was sent to my email isnt working...

  • Newbie
  • My partner has invited me to spotify i've received the invite on my email but when ive gone to log into my account and follow the instructions in my email to log into my account and press redeem th...
  • OneByBoo
  • Roadie
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Spotify premium

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Ive has Spotify premium for over a year and I just got a new phone and now it’s saying I don’t have Spotify premium, my bank account shows they’ve al...

  • Casual Listener
  • Plan Free/Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Ive has Spotify premium for over a year and I just got...
  • OneByBoo
  • Roadie
  • 1440 Views
  • 5 replies
  • 0 likes
  • 1440 Views
  • 5 replies
  • 0 likes

Need a new payment method

Hello Spotify Community! I'm Adolfo, i've been a user of Spotify for almost 3 years now, i've been able to get a Premium Account on Spotify thanks to an association that the company has with Fido (my phone company here in Canada where I live), and th...

  • Newbie
  • Hello Spotify Community!   I'm Adolfo, i've been a user of Spotify for almost 3 years now, i've been able to get a Premium Account on Spotify thanks to an association that the company has with...
  • Maxim
  • Spotify Star
  • 965 Views
  • 1 replies
  • 0 likes
  • 965 Views
  • 1 replies
  • 0 likes