New card update

[jakeweber44]

Hello,

I recently recieved a new card and tried to update the information multiple times, however, it keeps declining both of my cards. It paused my account and I am unable to listen to spotify anymore. What should I do? Thanks. 

[Luke]

Hey @jakeweber44,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps!