Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
ribezaz
Spotify Star
97037 Views
61 replies
7 likes

97037 Views
61 replies
7 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-09-17 5:20:26 PM
nacho121
Visitor
12319 Views
24 replies
2 likes

12319 Views
24 replies
2 likes

Can´t change subscription country

I am moving countries from Chile to Argentina and need to change credit card and therefore subscription country. I follow the steps indicated by spotify but the option to change country never appears after filling in new credit card info. as indicate...

maxbs67
Newbie
I am moving countries from Chile to Argentina and need to change credit card and therefore subscription country. I follow the steps indicated by spotify but the option to change country never ap...
2018-01-31 12:24:29 AM
2018-11-04 10:13:14 PM
Luke
Spotify Star
193 Views
1 replies
0 likes

193 Views
1 replies
0 likes

No me sirve premium

Compre hoy premium y no me funciona

user-removed
Visitor
Compre hoy premium y no me funciona
2018-02-02 3:39:15 AM
2018-11-04 10:08:22 PM
Luke
Spotify Star
197 Views
1 replies
0 likes

197 Views
1 replies
0 likes

How do 2 family members with the same Apple ID to get separate accounts on Premium for Family?

We have a Premium for Family subscription. Two family members have the same Apple ID account but should have separate Spotify accounts. However, Spotify treats them as if they are the same. How do we fix this?

MGrandis
Newbie
We have a Premium for Family subscription. Two family members have the same Apple ID account but should have separate Spotify accounts. However, Spotify treats them as if they are the sam...
2018-11-04 4:29:04 PM
2018-11-04 4:35:20 PM
Maxim
Spotify Star
1869 Views
1 replies
0 likes

1869 Views
1 replies
0 likes

Being charged 9.9 when under student plan

Hi, I am currently under the student plan, however I was charged $9.90 (the standard price) as shown. There should be an error in Spotify's payment & hence is there any way to get a refund?

claramaek
Newbie
Hi, I am currently under the student plan, however I was charged $9.90 (the standard price) as shown. There should be an error in Spotify's payment & hence is there any way to get a refun...
2018-11-02 4:31:24 PM
2018-11-04 4:07:51 PM
Agustin6
Composer
244 Views
1 replies
0 likes

244 Views
1 replies
0 likes

Spotify Premium Offline downloads should've been retained after the expiration

Why do all of my downloads got deleted after expiration of my Premium subscription? It was due for like a couple of days and I forgot to pay it actually, thus I was over the due date. Then, once I paid it again, I found out that all of my downloaded ...

killdistance
Casual Listener
Why do all of my downloads got deleted after expiration of my Premium subscription? It was due for like a couple of days and I forgot to pay it actually, thus I was over the due date. Then, once I pa...
2018-10-16 2:24:00 AM
2018-11-04 12:51:00 PM
MkxTrax
Casual Listener
577 Views
5 replies
0 likes

577 Views
5 replies
0 likes

Superuser Contribution Google mini canada

How come your webpage allowed me to sign up for the family plan, offered me the promotion, and quoted me a price in Canadian dollars if I am ineligible as a Canadian for the home mini for free?? Did I just upgrade for no reason?? CountryCanada

squidboiiiii
Regular
How come your webpage allowed me to sign up for the family plan, offered me the promotion, and quoted me a price in Canadian dollars if I am ineligible as a Canadian for the home mini for free?? Did ...
2018-10-31 10:48:01 PM
2018-11-03 9:12:33 PM
squidboiiiii
Regular
1687 Views
4 replies
3 likes

1687 Views
4 replies
3 likes

Premium and Ads

Okay, so I was wondering about getting premium, but I want to know if I can still get the perks of premium, but still be able to listen to the ads. I like listening to ads in the night for some reason, but is there a way I can get premium with all it...

Niteox
Newbie
Okay, so I was wondering about getting premium, but I want to know if I can still get the perks of premium, but still be able to listen to the ads. I like listening to ads in the night for some reaso...
2018-11-03 7:45:57 PM
2018-11-03 9:00:07 PM
Billy-J
Spotify Star
294 Views
1 replies
0 likes

294 Views
1 replies
0 likes

Valor de 10 reais cobrado

Foi cobrado na minha conta o valor de 10 reais que foi cobrado 2 vezes. Gostaria do reembolso.

LarissaSantos5
Newbie
Foi cobrado na minha conta o valor de 10 reais que foi cobrado 2 vezes. Gostaria do reembolso.
2018-11-03 6:15:48 PM
2018-11-03 7:51:34 PM
Bittencourt
Spotify Star
347 Views
1 replies
0 likes

347 Views
1 replies
0 likes

Superuser Contribution Premium for family redemption

PlanPremiumCountryCanadaDeviceMultiple devices (Galaxy S5, S9+, Windows 7 desktop, Xbox One, Samsung Note Edge)Operating SystemLastest on all devices listed above My Question or Issue Trying to add my son to my Premium Family plan. I have already add...

user-removed
Visitor
Plan Premium Country Canada Device Multiple devices (Galaxy S5, S9+, Windows 7 desktop, Xbox One, Samsung Note Edge) Operating System Lastest on all devices listed above My Question o...
2018-09-06 4:50:37 AM
2018-11-03 6:14:49 PM
user-removed
Not applicable
395 Views
4 replies
0 likes

395 Views
4 replies
0 likes

Solved!!Superuser Contribution Double payment

I just bought Spotify Premium for Students and it charged my account twice. Does anybody know how to fix it?

Ryu_Haru
Casual Listener
I just bought Spotify Premium for Students and it charged my account twice. Does anybody know how to fix it?
2018-10-28 10:36:08 AM
2018-11-03 4:57:10 PM
Ryu_Haru
Casual Listener
563 Views
4 replies
0 likes

563 Views
4 replies
0 likes

Solved!! Spotify Premium: 24 Hours or till 24:00?

PremiumCountry IndonesiaDevice(OPPO F7)Operating System(Android Oreo) My Question or Issue Does 1-day Spotify Premium provides access for 24 Hours or only until 24:00? Thanks

FMTMalvin
Newbie
Premium Country Indonesia Device (OPPO F7) Operating System (Android Oreo) My Question or Issue Does 1-day Spotify Premium provides access for 24 Hours or only until 24:00...
2018-11-03 2:27:23 PM
2018-11-03 4:25:16 PM
Maxim
Spotify Star
2281 Views
1 replies
1 likes

2281 Views
1 replies
1 likes

Taking my money but not giving the service

PlanPremiumCountry UkOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue For the last two months my Spotify app says that my payment wasn't made and won't let me use the service but I checked my bank and the payments are defi...

Richm1
Newbie
Plan Premium Country Uk Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue For the last two months my Spotify app says that my payment wasn'...
2018-11-02 7:08:20 PM
2018-11-02 10:53:50 PM
Jose_M
Spotify Star
239 Views
1 replies
0 likes

239 Views
1 replies
0 likes

I want to cancel my free subscription and then sign up again

PlanFreeCountry - UK Device(iPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi - I’ve recently just got a 12 month subscription for Spotify for a new contract taken out with a Vodafone. I previously had Spotify to...

user-removed
Visitor
Plan Free Country - UK Device (iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi - I’ve recently just got a 12 month subscri...
2018-11-01 11:58:41 PM
2018-11-02 5:44:39 PM
Jose_M
Spotify Star
250 Views
1 replies
1 likes

250 Views
1 replies
1 likes

Payment

I have received an email each months siad I have authorised a payment of $17.99 AUD to Spotify Finance Limited. I am wondering how can i cancel the payment or can I get a refund back as I havent authorised the payment.

cynthia3334
Casual Listener
I have received an email each months siad I have authorised a payment of $17.99 AUD to Spotify Finance Limited. I am wondering how can i cancel the payment or can I get a refund back as I havent&nbsp...
2018-11-02 6:32:21 AM
2018-11-02 5:33:50 PM
Jose_M
Spotify Star
417 Views
3 replies
2 likes

417 Views
3 replies
2 likes

Premium cancel Failed

Hello,I wanna cancel my Premium Abonnemnet but always I try I brought back to the headsite.

nokoriderhipste
Newbie
Hello, I wanna cancel my Premium Abonnemnet but always I try I brought back to the headsite.
2018-11-02 10:45:41 AM
2018-11-02 4:56:07 PM
Jose_M
Spotify Star
209 Views
1 replies
1 likes

209 Views
1 replies
1 likes

Superuser Contribution Heart/Ban options missing after starting premium sub

PlanPremiumCountry United StatesDeviceOnePlus 3Operating SystemAndroid Oreo My Question or IssueYesterday I started using Spotify again for the first time in several years. With a free account on my Android phone, I was able to heart and ban songs on...

BingoDinkus
Newbie
Plan Premium Country United States Device OnePlus 3 Operating System Android Oreo My Question or Issue Yesterday I started using Spotify again for the first time in severa...
2018-10-11 11:59:16 PM
2018-11-02 1:35:29 PM
Peter
Spotify Legend
275 Views
2 replies
0 likes

275 Views
2 replies
0 likes

Account Hacking

My Question or Issue Hi allAll my family members have been downgraded to a bacic packfrom from premium and when i've taken a look I've got 5 new DAVE's in there - who is Dave. I've deleted him and resent the family invites. Not terrible impressed wit...

KevBroome
Casual Listener
My Question or Issue Hi all All my family members have been downgraded to a bacic packfrom from premium and when i've taken a look I've got 5 new DAVE's in there - who...
2018-11-01 11:57:12 PM
2018-11-01 12:00:38 AM
Jose_M
Spotify Star
254 Views
1 replies
1 likes

254 Views
1 replies
1 likes

I’ve been paying for premium over a year my account says I don’t have premium.

I logged into my account today to claim my free Google home and my account is not “premium.” Yet, I was charged via PayPal this month. I’ve had premium for over a year now and when I go into my iPhone app the subscription says Premium. Why is my onli...

Jenmedina10881
Newbie
I logged into my account today to claim my free Google home and my account is not “premium.” Yet, I was charged via PayPal this month. I’ve had premium for over a year now and when I go into my iPhon...
2018-11-01 11:17:33 PM
2018-11-01 11:50:40 PM
Jose_M
Spotify Star
260 Views
1 replies
1 likes

260 Views
1 replies
1 likes

cambiar datos de pago en cuenta pero no soy administrador

hola! tengo un problema soy miembro de plan familiar spotify, mi ex pareja es la administradora del plan pero la tarjeta asociada a pago es mia, y no he logrado contactar con ella para que cambie los datos de pago. hay alguna opcion o solucion a esto...

rafaeldalis
Newbie
hola! tengo un problema soy miembro de plan familiar spotify, mi ex pareja es la administradora del plan pero la tarjeta asociada a pago es mia, y no he logrado contactar con ella par...
2018-11-01 9:43:38 PM
2018-11-01 11:48:30 PM
Jose_M
Spotify Star
363 Views
1 replies
0 likes

363 Views
1 replies
0 likes

Log in Spotify en Smart TV Samsung

Buenas tardes, No puedo iniciar sesion en mi TV Samsung Serie 6 48" de Diciembre de 2014. Siempre obtengo el mensaje "Para iniciar sesion es necesaria una cuenta Premium". Actualmente mi cuenta Premium esta activa... He probado de iniciar sesion via ...

allinus
Newbie
Buenas tardes, No puedo iniciar sesion en mi TV Samsung Serie 6 48" de Diciembre de 2014. Siempre obtengo el mensaje "Para iniciar sesion es necesaria una cuenta Premium". Actualmente mi cue...
2018-01-11 3:37:23 PM
2018-11-01 11:33:17 PM
Luke
Spotify Star
646 Views
1 replies
0 likes
Login
Premium

646 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts