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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

153510 Views

69 replies

10 likes

Premium for Family
  • 153510 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

99475 Views

89 replies

4 likes

  • 99475 Views
  • 89 replies
  • 4 likes

Superuser Contribution Change in users

I opened a Spotify family account last month. I no longer need the family plan. I myself do not use it like I thought I would bit my son still wants to use it. I cancelled the family and just went to premium but since the account was set up under me,...

Newbie

I opened a Spotify family account last month. I no longer need the family plan. I myself do not use it like I thought I would bit my son still wants to use it. I cancelled the family and just went to...

Katerina

Spotify Legend

818 Views

1 replies

0 likes

  • 818 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount Problem

Hi! I just get my student discount, the price has alredy been charged to my credit card and I get my confirmation email from SheerID that approves that i'm currently in a college program. Altought, when I try to complete the suscription, I recieve an...

Newbie

Hi! I just get my student discount, the price has alredy been charged to my credit card and I get my confirmation email from SheerID that approves that i'm currently in a college program. Altought, w...

Katerina

Spotify Legend

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscription

i have deleted my account which was a premium account. then, i recovered my account and i found out that my subscription is free. then, i tried to redeem my 6-months free premium subscription by umobile for my postpaid plan. it was said that i am alr...

Newbie

i have deleted my account which was a premium account. then, i recovered my account and i found out that my subscription is free. then, i tried to redeem my 6-months free premium subscription by umob...

Katerina

Spotify Legend

556 Views

1 replies

0 likes

  • 556 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family different name?!

Today I upgraded to premium family and invited my family members. They got the invitation but it was from a different name instead of mine. Should they still continue with filling out the gaps or can someone tell me what is happening? Thanks for the ...

Newbie

Today I upgraded to premium family and invited my family members. They got the invitation but it was from a different name instead of mine. Should they still continue with filling out the gaps or can...

Katerina

Spotify Legend

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transfer Music to new account

I have Spotify Premium (yearly subscription) and I was wondering if it's possible to transfer the subscription along with all the music to a new account. I've read that if you contact the support, they transfer the music to the new account. Can someo...

Newbie

I have Spotify Premium (yearly subscription) and I was wondering if it's possible to transfer the subscription along with all the music to a new account.   I've read that if you contact the su...

Katerina

Spotify Legend

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

Superuser Contribution PS3 - connected but message because of foreign country

I logged into Spotfy Account from my PS3 - and it could connect successfully - so the username and password are correct - but after a successful login I get a message which is saying, that I cannot connect from a foreign country for more than 14 days...

Newbie

I logged into Spotfy Account from my PS3 - and it could connect successfully - so the username and password are correct - but after a successful login I get a message which is saying, that I cannot c...

Katerina

Spotify Legend

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Student discount

PlanPremiumCountryEngland, UK My Question or IssueI had Spotify student discount for a year as a Sixth Form college student and they have changed my plan to £9.99 and haven’t given me the option to continue my discount for £4.99

Casual Listener

Plan Premium Country England, UK   My Question or Issue I had Spotify student discount for a year as a Sixth Form college student and they have changed my plan to £9.99 and haven’t given m...

Mantisentil

Community Legend

709 Views

3 replies

0 likes

  • 709 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify not playing everywhere

hi, my spotify app (for macos, iphone and windows) can't play a lot of songs. i've tryed to do a clean install but without success. the problem is the same with my iphone and also my friends have the same issue. we know that the tracks are fully avai...

Newbie

hi,   my spotify app (for macos, iphone and windows) can't play a lot of songs. i've tryed to do a clean install but without success. the problem is the same with my iphone and also my friends...

Guido

Spotify Legend

604 Views

2 replies

0 likes

  • 604 Views
  • 2 replies
  • 0 likes

Subscription

My Question or Issue Hi , I have one account with Spotify, but I’m beinf charged twice each month yet I only have the one account how can I stop this ?

Visitor

    My Question or Issue  Hi , I have one account with Spotify, but I’m beinf charged twice each month yet I only have the one account how can I stop this ? 

itu_

Community Legend

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Wrong Currency

Plan: PremiumCountry: FinlandNationality: SwedenCurrency: Euro Device(Google Pixel 2 XL & Macbook Pro)Operating System(Android & OS X El Capitan) My Question or IssueHi, I'm Swedish, but I'm living in Finland.I recently changed my payment plan to Pay...

Newbie

Plan: Premium Country: Finland Nationality: Sweden Currency: Euro   Device (Google Pixel 2 XL & Macbook Pro) Operating System (Android & OS X El Capitan)  ...

Maxim

Spotify Star

991 Views

1 replies

0 likes

country
Currency
Payment
Subscription
  • 991 Views
  • 1 replies
  • 0 likes

I want to upgrade to spotify premium thats $10 a month but it only family/yearly plan shows up

Plan3 month $.99 trialCountry UsaDeviceSamsung Note 8 My Question or Issue I want to upgrade to $10 a month since my 3 month trial is over but only the family, yearly and student plans are showing up. I dont qant to lose the music I already saved tho...

Newbie

Plan 3 month $.99 trial Country  Usa Device Samsung Note 8   My Question or Issue  I want to upgrade to $10 a month since my 3 month trial is over but only the family, yearly a...

Maxim

Spotify Star

642 Views

1 replies

0 likes

  • 642 Views
  • 1 replies
  • 0 likes

Family subscription suddenly cancel, can't rejoin family subscription

PlanFamily subscription Country Malaysia DeviceMacbookOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've recently joined my friend's Family plan but after a month it was suddenly canceled iy revert to free account. I've...

Newbie

Plan Family subscription  Country  Malaysia  Device Macbook Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I've recently join...

Mantisentil

Community Legend

481 Views

1 replies

0 likes

Family Plan Issue
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha no Pagamento

PlanFree/PremiumCountryBrazilDevice(ASUS Zenfone 4 Selfie)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEstou tentando fazer uma assinatura Premium, porém sou menor de 18 anos e a assinatura não é feitaCostumava fazer o ...

Newbie

Plan Free/Premium Country Brazil Device (ASUS Zenfone 4 Selfie) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Estou tentando fazer uma assinatura...

Guido

Spotify Legend

793 Views

4 replies

0 likes

  • 793 Views
  • 4 replies
  • 0 likes

I'm want to refund.

I'm want to refund. I just try a trial and now had paid for premium account after trial. But i dont use spotify anymore so i want to refund. So what i can do?My email: *snip*

Newbie

   I'm want to refund. I just try a trial and now had paid for premium account after trial. But i dont use spotify anymore so i want to refund. So what i can do? My email: *snip*

Maxim

Spotify Star

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Cancelling unknown subscription

PlanPremiumCountrySweden Device Operating System My Question or Issue I have two withdrawls from my account for some time now, 1 for the premium family and 1 for another subscription although I have no idea what account belongs to it. Can someone hel...

Newbie

Plan Premium Country Sweden  Device   Operating System     My Question or Issue   I have two withdrawls from my account for some time now, 1 for the premium family...

Billy-J

Spotify Star

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

signed up with random email then bought premium

PlanPremiumCountry United States of AmericaDevice Operating System My Question or Issue soooo im 13 and i signed up with a random email. it was like *snip* or something. (THATS NOT ACTUALLY IT)i might of messed up too much already because i didn't sa...

Newbie

Plan Premium Country  United States of America Device   Operating System     My Question or Issue   soooo im 13 and i signed up with a random email. it was like *s...

Loxer

Community Legend

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

Solved!! Payment expired. Will I lose everything?

PlanPremium Country Ireland Device(iPhone 6)Operating System12.1 My Question or Issue Hi. I was wondering if you guys could help me. My Visa card expired so now when I open the Spotify app it’s just the free version. It gives me an option to upgrade ...

Casual Listener

Plan Premium  Country  Ireland  Device (iPhone 6) Operating System 12.1   My Question or Issue  Hi. I was wondering if you guys could help me.  My Visa card e...

eoinfoster1989

Casual Listener

1040 Views

5 replies

0 likes

  • 1040 Views
  • 5 replies
  • 0 likes

Problemas para suscribirme

Soy de Argentina, estuve intentando suscribirme al plan $99 mensuales pero no me deja. Cada vez que intentó me pone "Ha habido un error en el proceso de su pago. Intente mas tarde o con otro metodo de pago". Cualquier ayuda es agradecida. Saludos.

Newbie

Soy de Argentina, estuve intentando suscribirme al plan $99 mensuales pero no me deja. Cada vez que intentó me pone "Ha habido un error en el proceso de su pago. Intente mas tarde o con otro metodo d...

Brunelicia

Community Legend

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

REEMBOLSO COBRANÇA INDEVIDA - 16,90

CANCELEI MEU PREMIUM EM JANEIRO, ANTES DA DATA CORRETA. E AGORA EM FEVEREIRO VEIO DESCONTANDO NEM MEU CARTÃO O VALOR DE 16,90. PEDRO PARA QUE SEJA ESTORNADO O VALOR O QUANTO ANTES, POIS NEM FUNCIONANDO MEU SPOTIFY ESTÁ. NO AGUARDO DE PROVIDÊNCIAS. AT...

Newbie

CANCELEI MEU PREMIUM EM JANEIRO, ANTES DA DATA CORRETA.  E AGORA EM FEVEREIRO VEIO DESCONTANDO NEM MEU CARTÃO O VALOR DE 16,90.  PEDRO PARA QUE SEJA ESTORNADO O VALOR O QUANTO ANTES, POIS...

Brunelicia

Community Legend

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes