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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

150652 Views

69 replies

10 likes

Premium for Family
  • 150652 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

96428 Views

89 replies

4 likes

  • 96428 Views
  • 89 replies
  • 4 likes

Website and app not working but paying for premium!

I have several issues continuing with Spotify.Background : I was previously on my dad's Premium Family plan while I was living with them before moving to Stockholm last year. After moving of course I was no longer able to use that account, stating th...

Casual Listener

I have several issues continuing with Spotify. Background : I was previously on my dad's Premium Family plan while I was living with them before moving to Stockholm last year. After moving of cour...

Billy-J

Spotify Star

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Invite for premium not working

The Premium invite Reddem code sent to me is not workingPlanPremiumCountry USA Device(iPhone 6, Samsung Galaxy )Operating System(iOS 10, Android Oreo, .) My Question or Issue Invitation code is not working for premium

Newbie

The Premium invite Reddem code sent to me is not working Plan Premium Country USA   Device (iPhone 6, Samsung Galaxy ) Operating System (iOS 10, Android Oreo, .)   My Quest...

Billy-J

Spotify Star

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

60 Days Free Premium subscription

Hi- I received an email from Spotify regarding 60 days free premium membership but when I hit the link it showed 30 days, can anyone help me on how the resolve this ? ThanksVJ PlanFree/PremiumCountry United StatesDevice(iPhone

Newbie

Hi- I received an email from Spotify regarding 60 days free premium membership but when I hit the link it showed 30 days, can anyone help me on how the resolve this ?   Thanks VJ   &nb...

Brunelicia

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Solved!! Change Unlimited from Desktop to Phone?

PlanUnlimitedCountry SwedenDeviceSamsung Note 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have Spptify Unlimited. I wonder if it is possible to have it on the phone instead of on the desktop?

Casual Listener

Plan Unlimited Country  Sweden Device Samsung Note 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have Spptify Unlimited. I wonder ...

Maxim

Spotify Star

555 Views

3 replies

0 likes

  • 555 Views
  • 3 replies
  • 0 likes

Student Discount successfully charged but account still reverted back to free account

Plan Premium Country Philippines Device (Samsung J1 2016) Operating System (Android Marshmallow) My Question or Issue So I applied and got accepted for a student discount and Spotify successfully charged me for premium 7 days ago but my account still...

Newbie

Plan Premium Country  Philippines Device (Samsung J1 2016) Operating System (Android Marshmallow)   My Question or Issue  So I applied and got accepted for a studen...

Brunelicia

Community Legend

441 Views

1 replies

0 likes

premium for students error
  • 441 Views
  • 1 replies
  • 0 likes

Payment Method Failed Even Though It Hasn't Changed

PlanPremiumCountry USDeviceNote 9, Windows 10Operating SystemAndroid Oreo, Windows 10 My Question or IssueOpened Spotify to see that my monthly premium subscription payment has failed. Nothing has changed with the associated card, and I just made a p...

Casual Listener

Plan Premium Country  US Device Note 9, Windows 10 Operating System Android Oreo, Windows 10   My Question or Issue Opened Spotify to see that my monthly premium subscription...

Brunelicia

Community Legend

652 Views

3 replies

0 likes

  • 652 Views
  • 3 replies
  • 0 likes

Superuser Contribution Probable phishing attempt from Spotify in my inbox

I've just received a very deceptive message supposedly coming from Spotify asking me to accept the new End User License Agreement (in Dutch). I seriously doubt this mail is legit, because: 1. All links point to a URL starting with http://wl.spotify.c...

Regular

I've just received a very deceptive message supposedly coming from Spotify asking me to accept the new End User License Agreement (in Dutch).   I seriously doubt this mail is legit, because: ...

Katerina

Spotify Legend

11151 Views

5 replies

1 likes

  • 11151 Views
  • 5 replies
  • 1 likes

Premium for Students

PlanLooking to get Premium, currently freeCountry USADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue I can select my college, SCF Manatee-Sarasota, but it doesn't accept me and I have not been received any documents that prove...

Casual Listener

Plan Looking to get Premium, currently free Country  USA Device Samsung Galaxy 9 Operating System Android Oreo  My Question or Issue  I can select my college, SCF Manatee...

Maxim

Spotify Star

550 Views

3 replies

0 likes

  • 550 Views
  • 3 replies
  • 0 likes

Upgraded my Premium account to family, but i was still charged for my premium account, please refund

PlanFamilyCountry Canada My Question or Issue Upgraded to Family from Premium, still got charged for Premium as well as familyNo record of my payment in my receipts on Spotify.Payment made Feb 7th

Newbie

Plan Family Country  Canada     My Question or Issue  Upgraded to Family from Premium, still got charged for Premium as well as family No record of my payment in my receip...

Billy-J

Spotify Star

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Premium doensn't work anymore

PlanFree/PremiumCountry GermayDeviceiPhone XOperating SystemWindows 10 My Question or Issue Hello i have a big Problem.I have subscibed a 60days free trial and now the Trial was end. I subscibed on 22.12.18.It wasn't 60 Days. My Friend hat this Probl...

Newbie

Plan Free/Premium Country  Germay Device iPhone X Operating System Windows 10   My Question or Issue   Hello i have a big Problem. I have subscibed a 60days free trial and ...

Billy-J

Spotify Star

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying twice

PlanPremiumCountryBrazil DeviceiPhone XSOperating SystemiOS 12.1.2 My Question or IssueFor the last 6 months (since my credit card was cloned and I had to provide another one), I've been paying for the service twice a month.My credit card bill shows ...

Casual Listener

Plan Premium Country Brazil  Device iPhone XS Operating System iOS 12.1.2   My Question or Issue For the last 6 months (since my credit card was cloned and I had to provide anothe...

Macke3

Casual Listener

733 Views

4 replies

0 likes

  • 733 Views
  • 4 replies
  • 0 likes

Upgraded now being charged twice

My Question or Issue I usually pay for Spotify premium through O2 who just add £9.99 to my bill per month. Ive just upgraded to family a week or two ago and Spotify have taken £15 directly from my bank but also O2 have still taken £10 off me. csn I g...

Newbie

    My Question or Issue  I usually pay for Spotify premium through O2 who just add £9.99 to my bill per month.    Ive just upgraded to family a week or two ago and Spot...

Brunelicia

Community Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

1 abonnement pour 2 factures

Bonjour,J'ai renouvelé mon abonnement au mois de janvier et depuis, je suis débité de 4,99 € mais aussi de 9,99 € alors que sur mon compte dans "abonnements" je n'ai que le "Spotify Etudiants". A quoi correspondent les 9,99 €? Comment faire pour ne p...

Casual Listener

Bonjour, J'ai renouvelé mon abonnement au mois de janvier et depuis, je suis débité de 4,99 € mais aussi de 9,99 € alors que sur mon compte dans "abonnements" je n'ai que le "Spotify Etudiants". A q...

Brunelicia

Community Legend

602 Views

3 replies

0 likes

  • 602 Views
  • 3 replies
  • 0 likes

Solved!! Current Annual Premium - Want Family - How

I am currently an annual Premium subscriber, my subscription doesn't end until 1/19/2020, I thought the premium included the family but I was mistaken, I need to rectify this to get the Premium for Family. Since there is no annual subscription allowe...

Casual Listener

I am currently an annual Premium subscriber, my subscription doesn't end until 1/19/2020, I thought the premium included the family but I was mistaken, I need to rectify this to get the Premium for F...

Brunelicia

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Question

Someone can answer to me. I try to write in english... I choose spotify free for 30 days and spotify charge to me credit card. I never use this option before...Why??

Casual Listener

   Someone can answer to me. I try to write in english... I choose spotify free for 30 days and spotify charge to me credit card. I never use this option before...Why??

Guido

Spotify Legend

433 Views

3 replies

0 likes

  • 433 Views
  • 3 replies
  • 0 likes

Premium fee charged from inaccessible account

PlanPremiumCountry Finland My girlfriend has two premium spotify accounts, of which she can only access one. The other account was set up using a throwaway email address which she can't use again and therefore she cant log in. She is using currently ...

Newbie

Plan Premium Country  Finland   My girlfriend has two premium spotify accounts, of which she can only access one. The other account was set up using a throwaway email address which she...

Mantisentil

Community Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution I already have hulu:

I already have hulu, and spotify premium. Can i change my package to include them both if i already have hulu set up?

Newbie

I already have hulu, and spotify premium. Can i change my package to include them both if i already have hulu set up?  

Katerina

Spotify Legend

425 Views

2 replies

0 likes

  • 425 Views
  • 2 replies
  • 0 likes

Spotify Premium on a Facebook Account

PlanPremiumCountryBelgiumDeviceSamsung Galaxy 9+Operating SystemAndroid Oreo My Question or IssueGood afternoon,recently i have removed my Facebook account that was linked alsoto a Premium account in spotify. Now obviously i do not have access to thi...

Newbie

Plan Premium Country Belgium Device Samsung Galaxy 9+ Operating System Android Oreo   My Question or Issue Good afternoon, recently i have removed my Facebook account that was li...

Mantisentil

Community Legend

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

Still being charged

I'm being charged still for a premium membership that I no longer have. I do not have any other accounts and I do not have premium anymore. I need the help from someone with spotify.

Casual Listener

I'm being charged still for a premium membership that I no longer have. I do not have any other accounts and I do not have premium anymore. I need the help from someone with spotify.  

Bittencourt

Spotify Star

591 Views

3 replies

0 likes

  • 591 Views
  • 3 replies
  • 0 likes