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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67283 Views

18 replies

94 likes

  • 67283 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132602 Views

69 replies

10 likes

Premium for Family
  • 132602 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

67996 Views

89 replies

4 likes

  • 67996 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

250909 Views

154 replies

13 likes

  • 250909 Views
  • 154 replies
  • 13 likes

La domiciliacion no se puede dar de alta

Intento dar de alta mi tarjeta pero no me deja me comunique con el banco y me menciona que es de parte de ustedes el error

Newbie

Intento dar de alta mi tarjeta pero no me deja me comunique con el banco y me menciona que es de parte de ustedes el error

Luke

Community Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

I have and AM USING Premium but Spotify tells me I don't have Premium. ????

I use Premium everyday. It was only when I went to connect with Sonos that I realized that my Spotify account says that I have not upgraded to Premium. But i have, have been for over a year! I AM USING Premium...... why does Spotify say this, and wha...

Newbie

I use Premium everyday. It was only when I went to connect with Sonos that I realized that my Spotify account says that I have not upgraded to Premium. But i have, have been for over a year! I AM USI...

Luke

Community Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Reativar o premium familiar

Estou colocando meus dados do banco, para reativar o premium e não está indo, preciso de ajuda pfv.

Newbie

Estou colocando meus dados do banco, para reativar o premium e não está indo, preciso de ajuda pfv. 

Luke

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Re: Taking money after cancelling premium

I have read alot reviews and am not happy .i would lile yo unsubscribe to ur app nut uou make it impossible to dp so.i do not want your services anymore if nothing is done soonest i will report to the relevant authorities and go to facebook if no one...

Newbie

I have read alot reviews and am not happy .i would lile yo unsubscribe to ur app nut uou make it impossible to dp so.i do not want your services anymore if nothing is done soonest i will report to th...

Luke

Community Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Premium pas activé

Bonjour,Après l'incident de mon topic précédent, je suis confronté à un autre problème.Bien que j'ai souscrit à un abonnement, mon compte Spotify n'est pas considéré comme Premium sur l'application, bien qu'il le soit sur le site internet dans la rub...

Casual Listener

Bonjour, Après l'incident de mon topic précédent, je suis confronté à un autre problème. Bien que j'ai souscrit à un abonnement, mon compte Spotify n'est pas considéré comme Premium sur l'applica...

Luke

Community Legend

959 Views

1 replies

0 likes

  • 959 Views
  • 1 replies
  • 0 likes

subscribed but no premium

PlanPremiumCountry GermanyDeviceMacbook Pro late 2016Operating System My Question or Issue I subscribed and I can see I am premium on the status page but not everywhere else what to do or whom to contact

Newbie

  Plan Premium Country  Germany Device Macbook Pro late 2016 Operating System   My Question or Issue   <removed sensitive info>   I subscribed and I can se...

Luke

Community Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Set up Spotify in foreign country - how do I go Premium or change location?

I set up Spotify on my phone whilst in Thailand. I will be here for another month and then I will move on to Malaysia and then Indonesia. After that I'll be moving between countries througout SE Asia and then Canada/States. First of all, because I'm ...

Newbie

  I set up Spotify on my phone whilst in Thailand. I will be here for another month and then I will move on to Malaysia and then Indonesia. After that I'll be moving between countries througout...

OneByBoo

Roadie

939 Views

1 replies

0 likes

  • 939 Views
  • 1 replies
  • 0 likes

Cobrança indevida e não consigo usar a conta premium

Olá, estou precisando de ajuda. Assinei a promoção de estudante durante 3 meses, porém cancelei o plano tarde, devido ao horário de verão, e o plano foi renovado automaticamente. Entretanto apesar de vir cobrando no cartão eu não consigo usar o Spoti...

Newbie

Olá, estou precisando de ajuda.  Assinei a promoção de estudante durante 3 meses, porém cancelei o plano tarde, devido ao horário de verão, e o plano foi renovado automaticamente. Entretanto ap...

Brunelicia

Community Legend

359 Views

3 replies

0 likes

  • 359 Views
  • 3 replies
  • 0 likes

Paymant error

PlanFamily premiumCountry BolivivaDeviceIphone 7Operating SystemWindows 7 My Question or Issue I get my family premium on 06/01/2019 at 7:19pm, and days ago (like 1 week) i recive emails form spotify say me my membership going be canceled

Newbie

Plan Family premium Country  Boliviva Device Iphone 7 Operating System Windows 7   My Question or Issue  I get my family premium on 06/01/2019 at 7:19pm, and days ago (like 1...

OneByBoo

Roadie

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Premium subscription disapear

Hello,After some issues with login i create again a account with same e-mail (i don't know how, looks like account removal) and now my premium subscription is not available anymore. Number of my subscription order: P09177A360 Thanks in advance!Best r...

Visitor

Hello, After some issues with login i create again a account with same e-mail (i don't know how, looks like account removal) and now my premium subscription is not available anymore.   N...

Billy-J

Spotify Star

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Solved!! Spoitfy and Hulu

I have Spotify Premium and I’m thinking about adding Hulu. Two questions: first, the link to the offer terms bring me to an error page. The link is to https://www.spotify.com/sk/account/subscription/change/legal-terms/?target=hulu i realuze few few p...

Casual Listener

I have Spotify Premium and I’m thinking about adding Hulu. Two questions: first, the link to the offer terms bring me to an error page. The link is to https://www.spotify.com/sk/account/subscrip...

Darren72

Casual Listener

787 Views

2 replies

0 likes

  • 787 Views
  • 2 replies
  • 0 likes

Solved!! stop subscription

PlanPremium My Question or Issue How to suspend for a while a subscription for my sun (paid through my paypal) without having access to his password ?thanks for your help

Newbie

Plan Premium         My Question or Issue  How to suspend for a while a subscription for my sun (paid through my paypal) without having access to his password ? thank...

Brunelicia

Community Legend

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

Solved!! Can't purchase spotify e-cards

PlanPremiumCountry PH My Question or IssueI can no longer access the page https://www.spotify.com/us/purchase/ecards/ to purchase an e-card for someone else. What happened to it? Has the ecard system been permanently removed? If so, how else can I "g...

Newbie

Plan Premium Country  PH  My Question or Issue I can no longer access the page https://www.spotify.com/us/purchase/ecards/ to purchase an e-card for someone else. What happened to...

Maxim

Spotify Star

663 Views

1 replies

1 likes

  • 663 Views
  • 1 replies
  • 1 likes

Superuser Contribution se connecter une famille de spotify

Plan spotify family Pays FRANCE Appareil PC, iphone Système d'exploitation ios 12.1.2 Ma Question ou le problème bonsoir j'ai pris l'abonnement spotify famille, j'ai inviter les membres de ma famille, les mails ont ete acceptés et basculer vers un li...

Newbie

  Plan spotify family Pays FRANCE   Appareil PC, iphone Système d'exploitation ios 12.1.2   Ma Question ou le problème   bonsoir j'ai pris l'abonnement s...

Jemi

Spotify Legend

1300 Views

1 replies

0 likes

  • 1300 Views
  • 1 replies
  • 0 likes

Double payment each month

I just checked my card transactions, and I see that I was charged 3 times this month, with 3 different transactions prices: once 14,99, once 9,99 and once 16,49.PlanfamilyCountry canadaOperating SystemWindows 10 My Question or Issue I just checked my...

Newbie

I just checked my card transactions, and I see that I was charged 3 times this month, with 3 different transactions prices: once 14,99, once 9,99 and once 16,49. Plan family Country  canada ...

Brunelicia

Community Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

spotifuggle premium taking more money than advertised...

PlanPremiumCountry Saudi ArbiaDeviceOne plus 6Operating System Android Oreo, My Question or IssueI was just bailed doube the amount of of money for my premium plan.they should take 20 SARs however they charged me 40 SAR. Giving that this was the 1st ...

Newbie

Plan Premium Country  Saudi Arbia Device One plus 6 Operating System  Android Oreo,    My Question or Issue I was just bailed doube the amount of of money for my pr...

Brunelicia

Community Legend

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Charged twice a month, but the second charge was somehow made in the future...

PlanPremium My Question or Issue Today is the 26/01/2019 and I happened to open my bank account as I tend to regularly check if there was made any unauthorized transations. I found that I was charged twice for the Spotify Premium for $11.99. The firs...

Casual Listener

Plan Premium  My Question or Issue  Today is the 26/01/2019 and I happened to open my bank account as I tend to regularly check if there was made any unauthorized transations. I found th...

Brunelicia

Community Legend

474 Views

3 replies

0 likes

  • 474 Views
  • 3 replies
  • 0 likes

Starbucks Spotify Premium for Starbucks Partners Giving Error

PlanFreeCountry United StatesDeviceSamsung Galaxy S8Operating SystemAndroid My Question or Issue I've had this problem for a while, but when I use the Spotify Partner Portal to get my premium membership through working at Starbucks I log in, enter my...

Newbie

Plan Free Country  United States Device Samsung Galaxy S8 Operating System Android  My Question or Issue  I've had this problem for a while, but when I use the Spotify Partner...

Jose_M

Spotify Star

552 Views

1 replies

0 likes

starbucks partner
  • 552 Views
  • 1 replies
  • 0 likes

Cobrança indevida no cartão de crédito

PlanoPremiumPaísBrasilDispositivoMoto x4Sistema operacionalAndroid Minha pergunta ou problemaHoje alterei a forma de pagamento da minha conta premium, e apareceu uma cobrança de R$ 10,00 reais no no meu cartão de credito. Espero que esse valor seja e...

Newbie

Plano Premium País Brasil Dispositivo Moto x4 Sistema operacional Android   Minha pergunta ou problema Hoje alterei a forma de pagamento da minha conta premium, e apareceu uma cobrança...

Bittencourt

Spotify Star

397 Views

2 replies

1 likes

  • 397 Views
  • 2 replies
  • 1 likes

Superuser Contribution Podcast Pop Up Ads Appearing on Premium

PlanFree/PremiumCountry UKDeviceHONOR 9Operating SystemAndroid Oreo My Question or Issue I had a pop up ad for a podcast appear on my app home screen. I pay a premium subscription because I don't want to see ads, among other things. I have all Spotif...

Roadie

Plan Free/Premium Country  UK Device HONOR 9 Operating System Android Oreo   My Question or Issue  I had a pop up ad for a podcast appear on my app home screen. I pay a ...

Billy-J

Spotify Star

450 Views

1 replies

1 likes

  • 450 Views
  • 1 replies
  • 1 likes