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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11208 Views
  • 24 replies
  • 2 likes
  • 11208 Views
  • 24 replies
  • 2 likes

Updating card information without upgrading subscription to Premium

PlanUnlimitedCountry NorwayDevicePCOperating SystemWindows 10 My Question or IssueHow to I update my card info without changing my plan? Yeah, I know Unlimited is not available any more. For NEW users that is. I'm still on Unlimited, and always was, ...

  • Newbie
  • Plan Unlimited Country  Norway Device PC Operating System Windows 10   My Question or Issue How to I update my card info without changing my plan? Yeah, I know Unlimited is not av...
  • Maxim
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Payment problem

I paid my spotify premium but I can't acess, and I've checked on my credit card, there's nothing wrong

  • Newbie
  • I paid my spotify premium but I can't acess, and I've checked on my credit card, there's nothing wrong
  • Billy-J
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Hulu Activation

WHEN I TRY TO ACTIVATE MY HULU IT JUST SAYS THIS

  • Newbie
  • WHEN I TRY TO ACTIVATE MY HULU IT JUST SAYS THIS
  • Billy-J
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

REDACTED - Help topic

PlanFree/PremiumCountry DeviceSamsungOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSearched the web for Spotify subscription on my mobile device (google) and top add was "redacted". Further this looked like a good deal a...

  • Casual Listener
  • Plan Free/Premium Country   Device Samsung Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Searched the web for Spotify subscription on my mob...
  • Billy-J
  • Spotify Star
  • 353 Views
  • 3 replies
  • 0 likes
  • 353 Views
  • 3 replies
  • 0 likes

I was charged for my free account....how do i get a refund???

PlanFree/Premium My Question or Issue I was charged for my free account. How do I get a refund? And why is there no telephone number to call?

  • Newbie
  • Plan Free/Premium   My Question or Issue  I was charged for my free account. How do I get a refund? And why is there no telephone number to call?
  • Jose_M
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Cancel

How do I cancel my subscription from the app on an Android phone I can't seem to figure this out

  • Regular
  • How do I cancel my subscription from the app on an Android phone I can't seem to figure this out
  • Jose_M
  • Spotify Star
  • 325 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 325 Views
  • 1 replies
  • 1 likes

Payment

Hello, I am a student with student premium. However, I noticed I had to re-confirm my student membership which I did last night. Yet, I noticed a $9.99 pending charge for my account... I don’t want to be charged extra or charged more tthan what I’ve ...

  • Newbie
  • Hello, I am a student with student premium. However, I noticed I had to re-confirm my student membership which I did last night. Yet, I noticed a $9.99 pending charge for my account... I don’t want t...
  • Billy-J
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Necesito ayuda!!!

Spotify me cobro este mes 80 pesos y ahora me quitó el premium, que hago?!?!

  • Newbie
  • Spotify me cobro este mes 80 pesos y ahora me quitó el premium, que hago?!?!
  • Jose_M
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to connect Premium for Family and Hulu

I have Spotify Premium for Family, but when I go to my account page, I don't see any way to activate Hulu. Alternately, does anyone know how to get into direct contact with Spotify support? Because I can’t find anything.

  • Newbie
  •     I have Spotify Premium for Family, but when I go to my account page, I don't see any way to activate Hulu.     Alternately, does anyone know how to get into direc...
  • Guido
  • Spotify Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Account auto changed to family

Hello spotify my account was automatically changed from premium to family without my knowledge or consent. I have not shared my information with anyone. I only find out after I have to update my payment. can you please explain the reason for this?Pla...

  • Casual Listener
  • Hello spotify my account was automatically changed from premium to family without my knowledge or consent.   I have not shared my information with anyone.   I only find out after I have...
  • Guido
  • Spotify Legend
  • 530 Views
  • 2 replies
  • 0 likes
  • 530 Views
  • 2 replies
  • 0 likes

Superuser Contribution Have Premium Versdon on Mac only get Free Version on Iphone App. Help

Have Premium Version on Mac. Only get Free Version access on Iphone App. Help! What do I have to do to see my premium trial membership on Iphone?

  • Casual Listener
  •  Have Premium Version on Mac. Only get Free Version access on Iphone App. Help!   What do I have to do to see my premium trial membership on Iphone?
  • Guido
  • Spotify Legend
  • 291 Views
  • 3 replies
  • 0 likes
  • 291 Views
  • 3 replies
  • 0 likes

Free premium trial not letting me use features

Just started a free trial and it’s not allowing me to use the features of the free trial. Also when checking my account it states I only have Spotify Free not premium?

  • Newbie
  • Just started a free trial and it’s not allowing me to use the features of the free trial. Also when checking my account it states I only have Spotify Free not premium?  
  • Billy-J
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan with hulu

Hi i would like to know. if i could get a family plan with hulu.

  • Newbie
  • Hi i would like to know. if i could get a family plan with hulu.
  • jerujo
  • Newbie
  • 100424 Views
  • 12 replies
  • 34 likes
  • 100424 Views
  • 12 replies
  • 34 likes

Been charged for a premium subscription that ended nearly a year ago.

I used to have a Spotify premium subscription. It ended back in July of 2017. On my account right now it says I have a free subscription, but I have been continually charged $9.99/mo since the subscription ended. It doesn’t even show up in my Apple s...

  • Newbie
  • I used to have a Spotify premium subscription.  It ended back in July of 2017. On my account right now it says I have a free subscription, but I have been continually charged $9.99/mo since the ...
  • Jose_M
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Account (and premium trial) lost

PlanFree/PremiumCountryNetherlandsDeviceHuawei mate 10 liteOperating SystemAndroid My Question or IssueHello, I started a free 30 days trial about 2 weeks ago but yesterday when i opened spotify i went to the login page.After loging in to my account ...

  • Newbie
  • Plan Free/Premium Country Netherlands Device Huawei mate 10 lite Operating System Android   My Question or Issue Hello,   I started a free 30 days trial about 2 weeks ago b...
  • Jose_M
  • Spotify Star
  • 231 Views
  • 1 replies
  • 1 likes
  • 231 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium on wrong account lost free trial

I signed up for a free trial and to get Spotify premium from the app but when I went on to safari the Spotify webpage had my girlfriend logged in so when I went to enter the information she got the free trial. We canceled the subscription already but...

  • Casual Listener
  • I signed up for a free trial and to get Spotify premium from the app but when I went on to safari the Spotify webpage had my girlfriend logged in so when I went to enter the information she got the f...
  • Guido
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

cancel premium link on website throws error

I am trying to cancel my premium account via the button in the accounts page which points to the url https://www.spotify.com/us/account/subscription/change/intent/?target=free. Everytime I try this I get an error "Oops! Something went wrong, please t...

  • Casual Listener
  •   I am trying to cancel my premium account via the button in the accounts page which points to the url https://www.spotify.com/us/account/subscription/change/intent/?target=free. Everytime...
  • Jose_M
  • Spotify Star
  • 278 Views
  • 3 replies
  • 1 likes
  • 278 Views
  • 3 replies
  • 1 likes

Detailed Bills

PlanFree/PremiumCountry FranceDeviceLG G6Operating SystAndroid My Question or Issue How can i receive detailed bills ? I need bills with my name inside to give to my company because it refund me part of my subscription.

  • Newbie
  • Plan Free/Premium Country  France Device LG G6 Operating SystAndroid   My Question or Issue  How can i receive detailed bills ?  I need bills with my name inside to give...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 1 likes
  • 246 Views
  • 1 replies
  • 1 likes

Superuser Contribution payment problem

So, I have a family account and I already cancelled my Itunes log-in and even had to re-open my account months ago. I have an account in Turkey and for some reason, I received an email about my payment fail. I tried with three different (valid cards)...

  • Newbie
  • So, I have a family account and I already cancelled my Itunes log-in and even had to re-open my account months ago. I have an account in Turkey and for some reason, I received an email...
  • Guido
  • Spotify Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • Failure
    Payment Problems
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution When renew the "Premium" plan I wanted to change for "Family", paid, but I've got "premium" again...

Hi, I have few days left in prepayed Premium Plan and decided to renew it with with "Family" option. The web page did lead me to the payment, made it and I realized that I have got old "Premium" plan again (for one year!). No option to communicate wi...

  • Newbie
  • Hi, I have few days left in prepayed Premium Plan and decided to renew it with with "Family" option. The web page did lead me to the payment, made it and I realized that I have got old "Premium"...
  • Guido
  • Spotify Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes