Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 44939 Views
- 20 replies
- 2 likes
- 44939 Views
- 20 replies
- 2 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5617 Views
- 23 replies
- 2 likes
- 5617 Views
- 23 replies
- 2 likes
Payment problem
PlanPremiumCountry ArgentinaDeviceLg G6Operating SystemAndroid My Question or Issue I reinserted my debit mastercard but the error continues and when i try to introudce de debit card it tries to upgrade it to family plan, idont know how to pay the 2 ...
- Plan Premium Country Argentina Device Lg G6 Operating System Android My Question or Issue I reinserted my debit mastercard but the error continues and when i try to intro...
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- Spotify Star
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
Solved!! Charged 14 days after first charge
PlanPremiumCountryAustralia DeviceiPhone 6/PCOperating SystemiOS/Windows 10 My Question or IssueHi!I’ve used Spotify for awhile now be it off and on however I’m looking to keep my subscription on, sadly I’m having a issue that really off puts me.On A...
- Plan Premium Country Australia Device iPhone 6/PC Operating System iOS/Windows 10 My Question or Issue Hi! I’ve used Spotify for awhile now be it off and on however I’...
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- Spotify Star
- 274 Views
- 3 replies
- 0 likes
- 274 Views
- 3 replies
- 0 likes
Subscription problem
I already paid my php 149 subscription but still i cant download offline music. Its been 3 days since i paid my subscription.
- I already paid my php 149 subscription but still i cant download offline music. Its been 3 days since i paid my subscription.
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- Spotify Star
- 225 Views
- 1 replies
- 0 likes
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I cant download offline music
- 225 Views
- 1 replies
- 0 likes
Superuser Contribution fallo en el sistema
pedi la prueba de spotify por 30 premium pero me cobraron 100 pesos y no me dieron nada/no tengo premium y me cobraron
- pedi la prueba de spotify por 30 premium pero me cobraron 100 pesos y no me dieron nada/no tengo premium y me cobraron 😞
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- Roadie
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Problem with mobile subscription
PlanPremiumCountry PhilippinesDevice(Oppo F5)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Subscription problem
- Plan Premium Country Philippines Device (Oppo F5) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Subscription problem
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- Spotify Star
- 245 Views
- 1 replies
- 0 likes
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Problem with mobile subscription
- 245 Views
- 1 replies
- 0 likes
Solved!! Charged for free trial
PlanFree/PremiumCountryCanada My Question or IssueI signed up for the 60 day trial and was charged immediately I'd like my money back!?
- Plan Free/Premium Country Canada My Question or Issue I signed up for the 60 day trial and was charged immediately I'd like my money back!?
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- Spotify Star
- 785 Views
- 3 replies
- 0 likes
- 785 Views
- 3 replies
- 0 likes
Payed Premium, but not making me premium
The first time i've subscribe to premium i did it paypal ... then i canceled the card and not i bought a pre paid card on a store and at first said i had premium until 25 november, now is requesting me to update my premium payment when i already paye...
- The first time i've subscribe to premium i did it paypal ... then i canceled the card and not i bought a pre paid card on a store and at first said i had premium until 25 november, now is requesting ...
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- Spotify Star
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
Paying twice for one account?
I set up my Spotify Premium account months ago directly through Rogers (cell provider) and the charge comes directly on my cell bill ($9.99). My issue is that for some reason I noticed that my visa is also being charged monthly for the same amount! I...
- I set up my Spotify Premium account months ago directly through Rogers (cell provider) and the charge comes directly on my cell bill ($9.99). My issue is that for some reason I noticed that my visa i...
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- Spotify Star
- 134 Views
- 1 replies
- 0 likes
- 134 Views
- 1 replies
- 0 likes
Problem with Payment
Hi CommunityIve just finished my 7 days free trial and had such a blast with spotify that i wanted to subscribe to the premium membership. The problem arises as none of the payment options available work. Everytime i attempt to make a payment; both c...
- Hi Community Ive just finished my 7 days free trial and had such a blast with spotify that i wanted to subscribe to the premium membership. The problem arises as none of the payment options availa...
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- Spotify Star
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Credit Card Troubleshooting
I am trying to pay for the premium services, but whenever I put my credit card information, the page seems to reload or crash and it won't allow the payment. I've tried in in various browsers and computers. Is there any solution?
- I am trying to pay for the premium services, but whenever I put my credit card information, the page seems to reload or crash and it won't allow the payment. I've tried in in various browsers and com...
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- Spotify Star
- 131 Views
- 1 replies
- 0 likes
- 131 Views
- 1 replies
- 0 likes
Problems updating card details "not launched in this country"
Trying to change my card details to an Irish card, and according to the list I found Spotify is available here etc but as I put in the card details I get the error "Unfortunately we haven't launched in this country yet. You need to use a card issued ...
- Trying to change my card details to an Irish card, and according to the list I found Spotify is available here etc but as I put in the card details I get the error "Unfortunately we haven't launched ...
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- Spotify Star
- 141 Views
- 1 replies
- 0 likes
- 141 Views
- 1 replies
- 0 likes
Got charged twice. / Me cobraram duas vezes.
Just got charged twice, don't know what to do, the website help tells me to look at the receipt page but the link doesn't work. I'm using a nubank credit card. Pt-br Spotify acabou de me cobrar duas vezes, não sei como proceder. Tô usando o nubank pr...
- Just got charged twice, don't know what to do, the website help tells me to look at the receipt page but the link doesn't work. I'm using a nubank credit card. Pt-br Spotify acabou ...
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- Spotify Star
- 141 Views
- 1 replies
- 0 likes
- 141 Views
- 1 replies
- 0 likes
Error when trying to pay premium
I had Spotify Premium til last month, than my credit card expired so i'm trying to update my payment and everytime i submit my credit card info i get this: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been...
- I had Spotify Premium til last month, than my credit card expired so i'm trying to update my payment and everytime i submit my credit card info i get this: "Oops, seems your card or payment ...
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- Spotify Star
- 205 Views
- 1 replies
- 1 likes
- 205 Views
- 1 replies
- 1 likes
Double Payment Reference
I already payed for a 1 month subscription over the counter but my account is still not premium. also, I was sent 2 payment references and I used the 1st payment reference to enroll, maybe that's the reason why premium subscription isn't working?
- I already payed for a 1 month subscription over the counter but my account is still not premium. also, I was sent 2 payment references and I used the 1st payment reference to enroll, maybe that's the...
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- Spotify Star
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Premium account when using Sonos but not recognized in Spotify app
Dear, I am using Spotify through the Sonos app and therefor I have a premium account.However, the premium account is not recognized in the Spotify app and there it says that I still have a free account. Could you please help me?
- Dear, I am using Spotify through the Sonos app and therefor I have a premium account. However, the premium account is not recognized in the Spotify app and there it says that I still have a...
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- Spotify Star
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
Downgraded to Free, Wont Let Me Resubscribe.
Hello, I signed up for 30day free trial of premium on an old bank card that expired before the 30 days were over so the transaction failed. Then, Spotify blocked me from using the app only allowing me to view the “Downgrade” option screen and had no ...
- Hello, I signed up for 30day free trial of premium on an old bank card that expired before the 30 days were over so the transaction failed. Then, Spotify blocked me from using the app only allowing m...
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- Spotify Star
- 141 Views
- 1 replies
- 0 likes
- 141 Views
- 1 replies
- 0 likes
i'm being charged but i can't access my account
Hi, i have got an account set up with spotify but i can't access my email which i was signed up with. I am being charged $11.99 per month but cannot log in to my account. I want to either cancel my account OR get access to it. this account im using i...
- Hi, i have got an account set up with spotify but i can't access my email which i was signed up with. I am being charged $11.99 per month but cannot log in to my account. I want to eith...
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- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
Unable to change the country
Hello!I've moved to a different country and unfortunately, I can't change my location. When I try to add different payment method, I put in my new bank card details and it says that this card was issued in different this payment method will not be ac...
- Hello! I've moved to a different country and unfortunately, I can't change my location. When I try to add different payment method, I put in my new bank card details and it says that this...
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- Spotify Star
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
My Account should be Premium and NOT free
Dear Sir/MadamI am using Spotify through the Sonos app and therefore I have a premium account.However, the premium account is not recognized in the Spotify app and there it says that I still have a free account.Could you please help me?
- Dear Sir/Madam I am using Spotify through the Sonos app and therefore I have a premium account. However, the premium account is not recognized in the Spotify app and there it says that I still ha...
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- Spotify Star
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Cant log in
I cant log in an it is not recognising my email.I am getting charged monthly for premium.Is there any way of linking my financial details to my log on. Thanks
- I cant log in an it is not recognising my email. I am getting charged monthly for premium. Is there any way of linking my financial details to my log on. Thanks
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- Spotify Star
- 118 Views
- 1 replies
- 0 likes
- 118 Views
- 1 replies
- 0 likes