Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 114345 Views
- 72 replies
- 9 likes
- 114345 Views
- 72 replies
- 9 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13816 Views
- 27 replies
- 2 likes
- 13816 Views
- 27 replies
- 2 likes
Cant Find Premium Account for Unsubscribing
PlanPremiumCountry PhilippinesDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue I have an account that is currently subscribed as premium, however I am no longer able to access it because I lost the User and Email. I want to un...
- Plan Premium Country Philippines Device Samsung Galaxy S7 Operating System Android Oreo My Question or Issue I have an account that is currently subscribed as premiu...
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- Spotify Star
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
Why is premium so different from free?
ive Had the free plan for a while with Spotify and I enjoyed being able to pick my favorite artists, having playlists generated based on my favorite artists, and being able to “like” songs and have all my likes songs on a playlist. I just didn’t like...
- ive Had the free plan for a while with Spotify and I enjoyed being able to pick my favorite artists, having playlists generated based on my favorite artists, and being able to “like” songs and have a...
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- Spotify Star
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Registeration and account problem
None of PlanPremiumCountry PhilippinesDeviceOppo F3 plusOperating SystemAndroid My Question or Issue It says Im registered but it shows that my spotify is not premium
- None of Plan Premium Country Philippines Device Oppo F3 plus Operating System Android My Question or Issue It says Im registered but it shows that my spotify is no...
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- Spotify Star
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
Solved!! I want a refund
3 days ago I subscribed to Spotify premiumtaking advantage of the 3 month offerfor $ 9 MXN.First I tried with a credit card,but I could not because I had usedit before. Try 3 times like this,until I use another card and if Isucceed.But later I realiz...
- 3 days ago I subscribed to Spotify premium taking advantage of the 3 month offer for $ 9 MXN. First I tried with a credit card, but I could not because I had used it before. Try 3 times like thi...
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- Spotify Star
- 267 Views
- 1 replies
- 0 likes
- 267 Views
- 1 replies
- 0 likes
Postal Code will not work
PlanFreeCanada Device Macbook Pro airOperating SystemmacOS High Sierra 10.13.6 My Question or IssueI am trying to get the 0.99 for three months, but when I put in my card information the only thing that won't register is the postal code. Is there a w...
- Plan Free Canada Device Macbook Pro air Operating System macOS High Sierra 10.13.6 My Question or Issue I am trying to get the 0.99 for three months, but when...
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- Composer
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
Solved!! I don`t get the 0,99 euros offer for premium
PlanFreeCountry RomaniaDeviceiPhone 8 and desktopOperating SystemiOS 12, Windows 10 My Question or IssueMy friends sent me some images with the 0,99 euros spotify premium offer. The problem is that every time I want to buy it, I don`t get prompted to...
- Plan Free Country Romania Device iPhone 8 and desktop Operating System iOS 12, Windows 10 My Question or Issue My friends sent me some images with the 0,99 euros spotify ...
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- Spotify Star
- 303 Views
- 1 replies
- 0 likes
- 303 Views
- 1 replies
- 0 likes
Family plan in Egypt
Plan PremiumCountry EgyptDevice(iPhone XS)Operating System(iOS 12) My Question or Issue Hello,After the amaing news of spotify being available in Egypt, I cannot change my premium account to family plan so that my family can get benefited from the di...
- Plan Premium Country Egypt Device (iPhone XS) Operating System (iOS 12) My Question or Issue Hello, After the amaing news of spotify being available in Egyp...
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- Spotify Star
- 810 Views
- 1 replies
- 5 likes
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Family Plan
- 810 Views
- 1 replies
- 5 likes
Superuser Contribution Student sub and Alexa
PlanPremiumCountry Canada DeviceAlexaOperating SystemAlexa My Question or Issue Every time I setup Spotify to use Alexa(dot)it says device is not compatible. I have a student discount if this makes a difference. Can someone help me please
- Plan Premium Country Canada Device Alexa Operating System Alexa My Question or Issue Every time I setup Spotify to use Alexa(dot)it says device is not compati...
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- Spotify Legend
- 1092 Views
- 3 replies
- 0 likes
- 1092 Views
- 3 replies
- 0 likes
Superuser Contribution Artisti non trovati
Plan/PremiumCountry Us Device(iphone 6)Operating System(iOS 11) My Question or issue ciao, sono in Italia e facendo la ricerca di vari artisti famosi (sicuramente in Italia) come Battisti o Mina, non mi da certo risultati soddisfacenti così come li a...
- Plan /Premium Country Us Device (iphone 6) Operating System (iOS 11) My Question or issue ciao, sono in Italia e facendo la ricerca di vari artisti famosi...
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- Spotify Legend
- 221 Views
- 3 replies
- 0 likes
- 221 Views
- 3 replies
- 0 likes
Superuser Contribution I can not register anyone in my family plan.
I have the family plan and I can not register my wife in it, every time I put someone in after 7 days the message says that the person does not live in the same residence. How do I get her to register on the plan?
- I have the family plan and I can not register my wife in it, every time I put someone in after 7 days the message says that the person does not live in the same residence. How do I get her to registe...
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- Spotify Legend
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
Superuser Contribution Changed payment method before due date and it's not reflecting in the account
PlanPremiumCountryPhilippinesDevice(Samsung S7, iPad 2017, OPPO)Operating System(iOS 12, Android Oreo, ) My Question or Issue good day. as you have seen in the screenshot. I have a monthly subscription until 12/07/2018. however I decided to change th...
- Plan Premium Country Philippines Device (Samsung S7, iPad 2017, OPPO) Operating System (iOS 12, Android Oreo, ) My Question or Issue good day. as you have seen in the sc...
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- Spotify Legend
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Payment failed.
PlanFamily/PremiumCountry Deviceiphone 8Operating System(iOS 12) My Question or Issue Hi, I cannot make any payment regarding Spotify on my account. I have done everything that you’re suggesting in the trouble shooting section.. Background: About two...
- Plan Family/Premium Country Device iphone 8 Operating System (iOS 12) My Question or Issue Hi, I cannot make any payment regarding Spotify on my account. I have d...
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- Spotify Star
- 324 Views
- 3 replies
- 0 likes
- 324 Views
- 3 replies
- 0 likes
Student discount
PlanPremiumCountry Norway Device(iPhone 8Operating SystemiOS 10 My Question or Issue I'm verified as a student, but im still not receiving my discount. Its been over a month now since i got verified. What do i do to get it?
- Plan Premium Country Norway Device (iPhone 8 Operating System iOS 10 My Question or Issue I'm verified as a student, but im still not receiving my discount. Its bee...
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- Not applicable
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes
Do you need premium to play your playlist with Google Assistant?
Using a free account, when I ask Google Assistant to play my spotify playlist it plays some random songs that aren't even my songs. Do I need to have premium to do this?
- Using a free account, when I ask Google Assistant to play my spotify playlist it plays some random songs that aren't even my songs. Do I need to have premium to do this?
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- Spotify Star
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Premium user prompted to get premium
PlanPremiumCountryCanada Device(iPhone 8, Microsoft Surface Pro 4)Operating System(iOS 10, Windows 10) My Question or Issue As a premium subscriber hoping to use my student status for the student premium plan, I was confused to see links prompting me...
- Plan Premium Country Canada Device (iPhone 8, Microsoft Surface Pro 4) Operating System (iOS 10, Windows 10) My Question or Issue As a premium subscriber hoping to use ...
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- Spotify Star
- 282 Views
- 3 replies
- 0 likes
- 282 Views
- 3 replies
- 0 likes
Minha conta premium não funciona
PlanPremiumCountrybrasil Device(iPhone 7 Plus)Operating Systemios 12.1 My Question or Issue Efetuei o pagamento da conta premium recebi o comprovante via e-mail mas a conta continua free já fiz todos os procedimentos recomendados inclusive loguei e d...
- Plan Premium Country brasil Device (iPhone 7 Plus) Operating System ios 12.1 My Question or Issue Efetuei o pagamento da conta premium recebi o comprovante via ...
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- Spotify Star
- 331 Views
- 4 replies
- 0 likes
- 331 Views
- 4 replies
- 0 likes
About promotion "Get 3 months of Premium for HK$58.00"
PlanGet 3 months of Premium for HK$58.00Country Hong KongDeviceAnyOperating SystemAny My Question or Issue Is the promotion that HK$58 for total 3 months? Or HK$58 per month for first 3 months?I had applied this promotion at 16/11/18. However, why my...
- Plan Get 3 months of Premium for HK$58.00 Country Hong Kong Device Any Operating System Any My Question or Issue Is the promotion that HK$58 for total 3 months? Or HK$58 pe...
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- Spotify Star
- 822 Views
- 1 replies
- 0 likes
- 822 Views
- 1 replies
- 0 likes
I can't subscribe to premium
PlanFreeCountryBrazilDeviceiPhone SEOperating SystemiOS 12.1 My Question or IssueI can't subscribe to the premium account on the R$1.99 plan for three months. All the data that I input is correct and I have already called to the credit card operator ...
- Plan Free Country Brazil Device iPhone SE Operating System iOS 12.1 My Question or Issue I can't subscribe to the premium account on the R$1.99 plan for three months. All the data that...
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- Spotify Star
- 218 Views
- 3 replies
- 0 likes
- 218 Views
- 3 replies
- 0 likes
Solved!! Logged into spotify on new device and cannot access premium anymore
PlanPremiumCountryNow Canada - purchase of premium annual subscription was in UK for GBP119.88 in March 2018Spotify was uninstalled from my old phone (Samsung Galaxy A3) and installed on my new phone (iphone 6). On the new device it shows that I have...
- Plan Premium Country Now Canada - purchase of premium annual subscription was in UK for GBP119.88 in March 2018 Spotify was uninstalled from my old phone (Samsung Galaxy A3) and installed on...
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- Spotify Star
- 367 Views
- 5 replies
- 1 likes
- 367 Views
- 5 replies
- 1 likes
Trouble with starting Spotify Family
Basically I had some problems with my payment with Spotify Family and got canceled. After that I tried to pay again to reactivate the service, but this happened, after putting again my credit card’s infos, this showed up *look at the screenshot, plea...
- Basically I had some problems with my payment with Spotify Family and got canceled. After that I tried to pay again to reactivate the service, but this happened, after putting again my credit card’s ...
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- Spotify Star
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes