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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • CindyGavin
  • Visitor
  • 6759 Views
  • 24 replies
  • 2 likes
  • 6759 Views
  • 24 replies
  • 2 likes

Solved!! Remove card from one account to use on another

Hi, I just need help to remove a card I used to set up my subscription to use it for my wifes subscription I have already changed the payment details to my own card and removed hers, but whenever I try to activate the premium option on her account it...

  • Casual Listener
  • Hi, I just need help to remove a card I used to set up my subscription to use it for my wifes subscription   I have already changed the payment details to my own card and removed hers, but whe...
  • Billy-J
  • Spotify Star
  • 923 Views
  • 3 replies
  • 0 likes
  • 923 Views
  • 3 replies
  • 0 likes

random spotify guy

PlanPremium FamilyCountry NetherlandsDeviceIPhone 7Operating SystemiOS 11 My Question or Issue I wanted to add someone to my spotify family account. But when i looked there to do that there was this random guy in my spotify family which i don't no en...

  • Newbie
  •   Plan Premium Family Country  Netherlands Device IPhone 7 Operating System iOS 11   My Question or Issue  I wanted to add someone to my spotify family account. But whe...
  • Jose_M
  • Spotify Star
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Redeem gift cards but dont use

PlanPremiumCountryUK My Question or IssueI was bought a number of Spotify giftcards last year and they say they expire after 12 months. I was not ready to use them as I have another 4 months of another music subscription left to run. I thought I woul...

  • Newbie
  • Plan Premium Country UK      My Question or Issue I was bought a number of Spotify giftcards last year and they say they expire after 12 months. I was not ready to use them as I...
  • Bethany_Dawn
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

6O days offer doesn't let me get it

PlanFree/PremiumCountry TurkeyDeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I haven't bought or tried premium before, so I don't know what the issue. It clearly says 60 days premium trial both on mobile and deskto...

  • Casual Listener
  • Plan Free/Premium Country  Turkey Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I haven't bought or tried premium before, so I d...
  • Billy-J
  • Spotify Star
  • 644 Views
  • 3 replies
  • 0 likes
  • 644 Views
  • 3 replies
  • 0 likes

Upgrade to Family

My Question or Issue My payment information had to be updated to charge me for my subscription. But when it finally charged me, it reverted me to Premium. I want to get my family back but don’t want to be changed twice.

  • Casual Listener
  • My Question or Issue  My payment information had to be updated to charge me for my subscription. But when it finally charged me, it reverted me to Premium. I want to get my family back but don’...
  • Billy-J
  • Spotify Star
  • 452 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 452 Views
  • 5 replies
  • 0 likes

Betalningsmetoder.

Vilka betalningsmetoder finns att tillgå i Sverige? Gäller Spotify family.Kan man få faktura skickad till sin adress?

  • Newbie
  • Vilka betalningsmetoder finns att tillgå i Sverige? Gäller Spotify family. Kan man få faktura skickad till sin adress?
  • Luke
  • Spotify Star
  • 547 Views
  • 1 replies
  • 0 likes
  • 547 Views
  • 1 replies
  • 0 likes

Payment

My payment was discounted and I didn’t get my premium. What should I do?

  • Newbie
  • My payment was discounted and I didn’t get my premium. What should I do?
  • Luke
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Spotify charge me the subs an i dont have it

Hi I was trying to pay the premium but, always says to my - oops, something happen try later- but spotify alredy madre The pay

  • Newbie
  • Hi  I was trying to pay the premium but, always says to my - oops, something happen try later- but spotify alredy madre The pay    <removed sensitive info>
  • Luke
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Pagamento

Fui cobrado duas vezes pela minha assinatura, quero reembolso ou 2 meses de assinatura...Nada mais justo, paguei 2 vezes!

  • Casual Listener
  • Fui cobrado duas vezes pela minha assinatura, quero reembolso ou 2 meses de assinatura... Nada mais justo, paguei 2 vezes!
  • Luke
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Help me

hi, I was supposed to cancel my Spotify account on 30th of August but I forgot. now it says I have to pay for one month because I stopped the subscriptions today. is there any way I don't have to pay for it.PlanFree/PremiumCountry: Sweden Device(Chro...

  • Newbie
  • hi, I was supposed to cancel my Spotify account on 30th of August but I forgot. now it says I have to pay for one month because I stopped the subscriptions today. is there any way...
  • Billy-J
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

I pay for premium but its showing as free?

My Question or Issue I have had a premium account for a while now and my app uninstalled itself. Now that i have re installed it is showing as a free account with no access even though im paying for it ... help!

  • Newbie
  • My Question or Issue  I have had a premium account for a while now and my app uninstalled itself. Now that i have re installed it is showing as a free account with no access even though im payi...
  • Billy-J
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

No me deja pagar mi subscripcion

No pasò mi ùltimo pago y ahora que trato de actualizar mi metodo de pago no acepta ninguna de mis tarjetas y he tratado con varias diferentes. Me dice que ha ocurrido un error, tampoco me deja pagar con paypal.

  • Casual Listener
  •   No pasò mi ùltimo pago y ahora que trato de actualizar mi metodo de pago no acepta ninguna de mis tarjetas y he tratado con varias diferentes. Me dice que ha ocurrido un error, tampoco me dej...
  • Billy-J
  • Spotify Star
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

cant cancel my subscription

PlanPremiumCountry australiaDevicesamsung galaxy s6Operating SystemAndroid My Question or Issue im on a premium plan but when i go to the website to cancel my subscription it says im not on a premium plan and offers me the 30 day free trial. please h...

  • Newbie
  • Plan Premium Country  australia Device samsung galaxy s6 Operating System Android    My Question or Issue  im on a premium plan but when i go to the website to cancel my...
  • Billy-J
  • Spotify Star
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Moving Student subscription to new account

Hi I am on a College student Premium subscription for $4.99 a month.However, I need to change my profile display name, but I have heard that I cannot change my username on my current account and various answers have stated to make a new account.Is it...

  • Visitor
  • Hi I am on a College student Premium subscription for $4.99 a month. However, I need to change my profile display name, but I have heard that I cannot change my username on my current account and va...
  • Billy-J
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Charged the wrong amount for my subscription

Hi everyone! I've been a premium student member for the past 3 years now and my card has always been charged the student price $4.99. But, this month I was charged the regular price of $9.99, without any notification from Spotify that my plan has bee...

  • Newbie
  • Hi everyone! I've been a premium student member for the past 3 years now and my card has always been charged the student price $4.99. But, this month I was charged the regular price of $9.99, without...
  • Billy-J
  • Spotify Star
  • 662 Views
  • 1 replies
  • 0 likes
  • Student discount USA
    Student premium help
  • 662 Views
  • 1 replies
  • 0 likes

Double billed

PlanFamily PremiumCountry AustraliaDeviceVariousOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have subscribed to Premium Family last month and still got billed for the 1st monthly payment following my Premium Free tri...

  • Newbie
  • Plan Family Premium Country  Australia Device Various Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have subscribed to Premium Famil...
  • Billy-J
  • Spotify Star
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

I want Hulu premium

PlanPremiumCountry usa Operating SystemiOS 10 My Question or Issue I want to pay for Hulu Live TV but right now Spotify controls my Hulu. How do I unlink the two? I just talked to Hulu and they told me to contact Spotify

  • Newbie
  •   Plan Premium Country  usa   Operating System iOS 10   My Question or Issue  I want to pay for Hulu Live TV but right now Spotify controls my Hulu. How do I unlink...
  • Billy-J
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Temporary subscription switch

Hello there, I have a spotify student subscription but the only way to pay is with credit card. Now I have some trouble with my credit card and its blocked but there is no other payment method. I have Paypal and I heard that you can pay the normal su...

  • Casual Listener
  • Hello there,   I have a spotify student subscription but the only way to pay is with credit card. Now I have some trouble with my credit card and its blocked but there is no other payment meth...
  • Billy-J
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Troubles with Premium

Hello,I just wanted to cancel my Spotify Premium because I needed to save money and my account back then was Premium but when I was done looking for my username and password I tried to log in again but my acccount wasn't Premium anymore what's happen...

  • Casual Listener
  • Hello, I just wanted to cancel my Spotify Premium because I needed to save money and my account back then was Premium but when I was done looking for my username and password I tried to log in again...
  • Jose_M
  • Spotify Star
  • 317 Views
  • 3 replies
  • 0 likes
  • 317 Views
  • 3 replies
  • 0 likes