charged more than signed up for

[ayasaad]

Plan

student premium 

Country

united states 

 Device

iphone xr/macbook pro

My Question or Issue

my payment method expired, i changed my payment information to my debit card and i was charged 9.99 instead of my 4.99 student premium. is there anywhere this can be resolved and i can get refunded the extra amount i was charged? 

[Billy-J]

Hey @ayasaad, and welcome to the community.

Hope you're doing great! 

I'm very sorry to hear this. Can you please let me know when was the last time you verified your student status or when did you register for the Premium for Students?

Also, has the transaction gone through or if it’s still showing as pending or processing?

I look forward to your reply 🙂 

[ayasaad]

Hello!

The last time i verified my student subscription was january. The funds were already pulled out of my account.

[Peter]

Hey @ayasaad.

Thanks for getting back to us.

Don’t worry - this is an issue that a lot of users on the student discount experience. The best way to go about this is to get in touch with our Customer Support team here, who will be able to take a look at your account and see what's happening backstage.

Hope that helps, and let us know how it goes!